between the SAP support team, internal business units, and external vendors. Ensure high levels of customer satisfaction. Incident & Problem Management Oversee resolution of SAP-related incidents and problems, ensuring rootcauseanalysis and continuous improvement. Change & Release Management Coordinate SAP change requests, patches, and upgrades while minimizing disruption to business operations. Manage SAP service providers, ensuring contractual More ❯
high availability solutions like Always on, Clustering, Mirroring etc. Solid understanding of ITIL (Event, Incident, Release, Problem and Knowledge Management) is critical to success. Experience with troubleshooting techniques for rootcauseanalysis of issues. Experience working with monitoring tools - application performance monitoring, AIOps or an equivalent tool to improve overall efficiency. Experience in one or more of More ❯
integrating applications and providing support related to infrastructure. Enhance and improve existing infrastructure through automation and reporting. Take handoff of problems from SME leads and work them independently to root cause. Own RootCauseAnalysis and Problem Management for Infrastructure issues. Create and maintain system documentation for domain technologies, including installation, configuration, and appropriate troubleshooting steps. More ❯
Reading, England, United Kingdom Hybrid / WFH Options
HCLTech
Knowledge of Windows operating systems from 2016 to 2022 Experience in Redhat Satellite, Ansible Automation Platform Excellent experience in day-to-day BAU task and queue management. Working on rootcauseanalysis (Problem Management) and maintains high level security for servers. Keep the servers with industry security standards, Apply ITIL process throughout the lifecycle of server administration More ❯
Slough, England, United Kingdom Hybrid / WFH Options
JR United Kingdom
Knowledge of Windows operating systems from 2016 to 2022 Experience in Redhat Satellite, Ansible Automation Platform Excellent experience in day-to-day BAU task and queue management. Working on rootcauseanalysis (Problem Management) and maintains high level security for servers. Keep the servers with industry security standards, Apply ITIL process throughout the lifecycle of server administration More ❯
using data (including from large data sets) and metrics to isolate issues, test theories, confirm assumptions, generate ideas, prioritize opportunities, execute and measure success - Experience in complex problem solving, rootcauseanalysis in a business environment - Intermediate or advance proficiency with Microsoft Excel, knowledge in SQL - Demonstrated experience leading large-scale, complex cross-functional projects - Proven track More ❯
the Group IT Service Desk. Ensuring all changes to production services are subject to change control. Producing and updating documentation to improve the efficiency and effectiveness of systems. Conducting rootcauseanalysis following unplanned disruptions to improve system availability. Conduct Problem Management of repeat incidents affecting business services. Experience with incident management systems, identify incident trends and More ❯
and compliance requirements. • Act as the primary point of contact for internal business units (including Operations, Compliance & Transactional Banking), IT and external vendors, regarding service performance and enhancements. • Lead rootcauseanalysis and resolution of major incidents. Drive problem management to reduce recurring issues and improve service stability. • Manage projects involving any future enhancements or regulatory changes More ❯
and compliance requirements. • Act as the primary point of contact for internal business units (including Operations, Compliance & Transactional Banking), IT and external vendors, regarding service performance and enhancements. • Lead rootcauseanalysis and resolution of major incidents. Drive problem management to reduce recurring issues and improve service stability. • Manage projects involving any future enhancements or regulatory changes More ❯
and compliance requirements. • Act as the primary point of contact for internal business units (including Operations, Compliance & Transactional Banking), IT and external vendors, regarding service performance and enhancements. • Lead rootcauseanalysis and resolution of major incidents. Drive problem management to reduce recurring issues and improve service stability. • Manage projects involving any future enhancements or regulatory changes More ❯
london (city of london), south east england, united kingdom
Pontoon Solutions
and compliance requirements. • Act as the primary point of contact for internal business units (including Operations, Compliance & Transactional Banking), IT and external vendors, regarding service performance and enhancements. • Lead rootcauseanalysis and resolution of major incidents. Drive problem management to reduce recurring issues and improve service stability. • Manage projects involving any future enhancements or regulatory changes More ❯
and compliance requirements. • Act as the primary point of contact for internal business units (including Operations, Compliance & Transactional Banking), IT and external vendors, regarding service performance and enhancements. • Lead rootcauseanalysis and resolution of major incidents. Drive problem management to reduce recurring issues and improve service stability. • Manage projects involving any future enhancements or regulatory changes More ❯
Systems Support team (CIM), Operational Technology Engineers, Data Engineers, and Web Developer Monitoring and reporting on system performance, availability, and incident response metrics Providing leadership in incident management and rootcauseanalysis for system-related issues, while also ensuring effective change control procedures for all changes introduced to the factory (ITIL) Managing and leading a team of More ❯
Stockport, Greater Manchester, North West, United Kingdom
Nexperia
Systems Support team (CIM), Operational Technology Engineers, Data Engineers, and Web Developer Monitoring and reporting on system performance, availability, and incident response metrics Providing leadership in incident management and rootcauseanalysis for system-related issues, while also ensuring effective change control procedures for all changes introduced to the factory (ITIL) Managing and leading a team of More ❯
London, England, United Kingdom Hybrid / WFH Options
Thames Water Utilities Limited
you'll be doing as a Senior Cyber Security Analyst: Security Incident Response : Investigate security alerts from SIEM and third-party MSSPs, triage and respond to incidents, and support rootcauseanalysis to drive remediation. Stakeholder Engagement : Work closely with technology and business teams to communicate cyber risks, recommend actions, and ensure proportionate implementation of controls. Tool More ❯
Reading, Berkshire, United Kingdom Hybrid / WFH Options
Thames Water Utilities Limited
you'll be doing as a Senior Cyber Security Analyst: Security Incident Response : Investigate security alerts from SIEM and third-party MSSPs, triage and respond to incidents, and support rootcauseanalysis to drive remediation. Stakeholder Engagement : Work closely with technology and business teams to communicate cyber risks, recommend actions, and ensure proportionate implementation of controls. Tool More ❯
Reading, England, United Kingdom Hybrid / WFH Options
Axiom Software Solutions Limited
stakeholders in relation to cyber security issues/incidents providing clear descriptions and actions. Support the Cyber Security Operations Lead for security and privacy incidents, triaging events and performing rootcauseanalysis to understand how incidents arise. Acting as the key contact and escalation point for the SOC and Thames Water Digital teams. Supporting out-of-hours More ❯
cooling technologies (e.g., liquid cooling, free-air systems) and high-efficiency power solutions into control architectures Ensure compliance with industry standards (e.g., ASHRAE, Uptime Institute Tier classifications) and oversee rootcauseanalysis (RCA) for system failures, driving technical resolutions Establish service level agreements (SLAs) and key performance indicators (KPIs) for controls engineering and monitoring systems, aligning with More ❯
and Troubleshooting: Set up monitoring and alerting mechanisms to ensure the health and performance of Azure resources. Investigate and resolve issues related to application availability, performance, and security. Perform rootcauseanalysis and implement preventive measures. Security and Compliance: Implement and enforce security measures to protect Azure resources and data. Follow industry best practices and compliance standards. More ❯
and communicate updates to users. Create and maintain knowledge base articles for service improvement. Share resolutions via knowledge management tools to prevent recurrence. Identify incident trends and assist in root-cause analysis. Support Major Incident Management during high-priority incidents, ensuring minimal disruption. Act as the primary contact for incident and change notifications. Provide professional updates to users More ❯
operational procedures. Mentor team members and contribute to a culture of learning and inclusion. Continuously improving infrastructure reliability and reducing manual work (TOIL). Participating in incident response and rootcause analysis. Why Join Us? Join our team and contribute to a culture of innovation, collaboration, and excellence. If you are ready to advance your career and make More ❯
operational procedures. Mentor team members and contribute to a culture of learning and inclusion. Continuously improving infrastructure reliability and reducing manual work (TOIL). Participating in incident response and rootcause analysis. Why Join Us? Join our team and contribute to a culture of innovation, collaboration, and excellence. If you are ready to advance your career and make More ❯
operational procedures. Mentor team members and contribute to a culture of learning and inclusion. Continuously improving infrastructure reliability and reducing manual work (TOIL). Participating in incident response and rootcause analysis. Why Join Us? Join our team and contribute to a culture of innovation, collaboration, and excellence. If you are ready to advance your career and make More ❯
operational procedures. Mentor team members and contribute to a culture of learning and inclusion. Continuously improving infrastructure reliability and reducing manual work (TOIL). Participating in incident response and rootcause analysis. Why Join Us? Join our team and contribute to a culture of innovation, collaboration, and excellence. If you are ready to advance your career and make More ❯
Woking, England, United Kingdom Hybrid / WFH Options
Pyramid Recruitment Ltd
customer support. Key Responsibilities: Customer Support & Issue Resolution – Investigate and resolve escalated support tickets, meeting SLA targets. Communicate effectively with customers via email, phone, and support portal. Technical Troubleshooting & Analysis – Perform rootcauseanalysis using SQL, application logs, and API integrations to identify and resolve system issues. User Acceptance Testing (UAT) – Support customers during UAT cycles … Cloud & SaaS Technologies (Microsoft Azure, Office 365, Azure AD, MFA). PowerShell, Bash scripting , and basic Python/JavaScript for automation. Experience with ITSM tools (Jira), ITIL framework, and rootcauseanalysis . What's on Offer: Competitive Salary – Up to £35,000 Hybrid Working 25 days holiday (rising to 30) + Birthday Day + Bank Holidays More ❯