the relevant policies and procedures. The Senior SOC Analyst will be the primary point of contact for the Security Operations Manager for potential incidents, support more junior analysts’ subsequent analysis and investigation to determine their severity and the response required. Additionally the Senior SOC Analyst will serve as a technical escalation point during security incidents, working collaboratively to establish … as well as collaboratively with internal and external teams to identify opportunities for security improvements and review products that can advance our security capabilities, such as tools that support analysis/detection and other emerging technologies. Senior SOC Analyst will be instrumental in gathering forensic data and physical equipment, to perform in depth rootcauseanalysisMore ❯
Knowledge Management: Maintain up-to-date technical documentation, including API/interface catalogues, data flow diagrams, environment runbooks, and integration design patterns Incident and Service Request Administration: Assist in rootcauseanalysis for integration-related issues, serving as the primary point of contact for documenting, triaging, and coordinating the resolution of incidents and service requests. Change Coordination … a conduit between the development team and project teams to ensure consistent, transparent, and professional communication Education and Experience: Bachelor's degree in computer science, information-technology, engineering, system analysis or a related study, or equivalent experience A minimum of three years in a technology-related capacity with direct exposure to software development or IT project environments. At least More ❯
Knowledge Management: Maintain up-to-date technical documentation, including API/interface catalogues, data flow diagrams, environment runbooks, and integration design patterns Incident and Service Request Administration: Assist in rootcauseanalysis for integration-related issues, serving as the primary point of contact for documenting, triaging, and coordinating the resolution of incidents and service requests. Change Coordination … a conduit between the development team and project teams to ensure consistent, transparent, and professional communication Education and Experience: Bachelor's degree in computer science, information-technology, engineering, system analysis or a related study, or equivalent experience A minimum of three years in a technology-related capacity with direct exposure to software development or IT project environments. At least More ❯
Manchester Area, United Kingdom Hybrid / WFH Options
Us3 Consulting
internal and/or 3rd party support teams Ensure resolution of incidents according to agreed SLA's Apply problem solving skills to recreate, debug, identify and resolve issues Perform rootcauseanalysis of issues to prevent reoccurrence Form part of the on-call rota for out of hours critical incidents Provide proactive support & maintenance across the application More ❯
best practices, cloud strategies, and platform engineering. Team Leadership: Guide and coach, a team of engineers, technical specialists, and architects, encouraging the adoption of innovative technologies and practices. Technical Analysis:Lead technical analysis and estimation efforts for custom-built applications. Best Practices:Drive the adoption of release management and automation best practices. Incident Management:Ensure thorough rootcauseanalysis and prompt remediation during any incidents or outages. Vendor Coordination:Work with external vendors to supplement team capacity and expertise when necessary. YOU'RE GOOD AT You bring solid development and program leadership experience to drive technical governance, innovation, integrations, and cloud strategies using emerging technologies like Gen AI. You thrive in environments that demand More ❯
several service areas within Device Experience to understand their business needs and develop data insights that meet those needs. Meet ad-hoc reporting requests in a timely manner. Perform root-causeanalysis and data discovery to surface what matters most. Derive a data story or narrative behind the numbers and interpret trends/patterns. Work with our … creating data visualizations that capture our collaborator’s attention and steer them toward what matters most. You will also pride yourself in producing accurate and reliable statistics and data analysis findings with a passion for using Power BI and/or Microsoft Excel. Education/Experience: Bachelor or equivalent experience in Mathematics, Computer Science, Information Technology, or a relevant More ❯
Proactively identify areas for improvement and implement preventive measures. Service Improvement: Continuously assess the IT service delivery process and implement improvements that enhance efficiency, effectiveness, and customer satisfaction. Lead rootcauseanalysis for service delivery issues and define corrective actions. Change Management: Ensure that changes to the IT environment are implemented smoothly with minimal disruption to service. More ❯
1st and 2nd line support teams, ensuring timely and effective resolution of complex issues interfacing with 3rd line across the wider business. Lead incident and problem management processes, including root-causeanalysis for recurring incidents, working closely with internal teams and external vendors. Own and manage the organisation’s IT Service Management (ITSM) platform (HALO), including administration … standards. Proven track record in managing SLA compliance and delivering results in a fast-paced environment. Exceptional organisational and multitasking abilities. Analytical mindset with the ability to identify trends, root causes, and implement solutions. Desirable (Not Essential): CompTIA Network+ or equivalent — to support effective collaboration with network teams. Foundation-level cloud certification (e.g., Microsoft Azure Fundamentals, AWS Cloud Practitioner More ❯
1st and 2nd line support teams, ensuring timely and effective resolution of complex issues interfacing with 3rd line across the wider business. Lead incident and problem management processes, including root-causeanalysis for recurring incidents, working closely with internal teams and external vendors. Own and manage the organisation s IT Service Management (ITSM) platform (HALO), including administration … standards. Proven track record in managing SLA compliance and delivering results in a fast-paced environment. Exceptional organisational and multitasking abilities. Analytical mindset with the ability to identify trends, root causes, and implement solutions. Desirable (Not Essential): CompTIA Network+ or equivalent to support effective collaboration with network teams. Foundation-level cloud certification (e.g., Microsoft Azure Fundamentals, AWS Cloud Practitioner More ❯
Bolton, England, United Kingdom Hybrid / WFH Options
JR United Kingdom
internal and/or 3rd party support teams Ensure resolution of incidents according to agreed SLA's Apply problem solving skills to recreate, debug, identify and resolve issues Perform rootcauseanalysis of issues to prevent reoccurrence Form part of the on-call rota for out of hours critical incidents Provide proactive support & maintenance across the application More ❯
Wilmslow, England, United Kingdom Hybrid / WFH Options
Waters Corporation
code quality, and team collaboration Supervise and measure KPIs related to development efficiency, such as cycle time, lead time, and deployment frequency Facilitate continuous improvement initiatives like Agile retrospectives, rootcause analyses, and process audits Work closely with DevOps and tooling teams to streamline CI/CD pipelines and automate manual workflows Support Agile transformation by aligning teams … maintainable, and scalable development Act as a liaison between business partners and technical teams to align process improvements with strategic goals Qualifications 10+ years of experience in business process analysis, with a focus on software development and IT operations Deep understanding of software development methodologies ( Agile, Scrum, SAFe, DevOps, Waterfall) Proven track record of leading large- scale process improvement … in Business Administration, Computer Science, Engineering, or related field Company Description Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials, and food sciences for over 60 years. With approximately 8,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with More ❯
Manchester, England, United Kingdom Hybrid / WFH Options
US3 Consulting
internal and/or 3rd party support teams Ensure resolution of incidents according to agreed SLA's Apply problem solving skills to recreate, debug, identify and resolve issues Perform rootcauseanalysis of issues to prevent reoccurrence Form part of the on-call rota for out of hours critical incidents Provide proactive support & maintenance across the application More ❯
Microsoft 365, and related productivity tools. Install, configure, and maintain Windows Server environments (2016, 2019, 2022) including domain controllers, file servers, print servers, and other core infrastructure services. Perform rootcauseanalysis and remediation of Windows Server issues affecting availability, performance, or security. Support and administer platforms including Active Directory, Azure AD, and Single Sign-On (SSO More ❯
of highly available, scalable, and secure systems. Assist in monitoring system performance, reliability, and security, helping to identify and resolve issues. Troubleshoot and resolve issues across environments, contributing to rootcauseanalysis and incident management post-mortems. Infrastructure Automation, Management, and Security: Contribute to automating infrastructure provisioning, configuration, and deployment processes with a focus on security. Assist More ❯
base articles. Monitor application health using tools and custom dashboards. Support integration and communication between cloud platforms (Azure, Entra ID, Microsoft 365). Contribute to service improvement initiatives, including rootcauseanalysis and automation opportunities. Participate in on-call rotations or after-hours incidents during peak retail periods. Work within established security frameworks and governance. Hybrid working More ❯
the forefront of all that we do. Report on operational risk performance to various governance forums at Executive, Board and Oversight levels. Incident Management and Lessons Learned: Participate in rootcauseanalysis of technology-related incidents and provide clear challenge to ensure the efficient implementation of corrective actions. Support management in identifying controls that failed, and/ More ❯
with innovative approaches, and proactively identify opportunities for process and system improvements. Keep abreast of emerging technologies and industry trends. Oversee change management and incident response activities , including performing root-causeanalysis investigations and bug fixes as required . Lead and mentor team members by providing coaching, training, performance evaluations, and fostering a culture of accountability, responsibility More ❯
with innovative approaches, and proactively identify opportunities for process and system improvements. Keep abreast of emerging technologies and industry trends. Oversee change management and incident response activities, including performing root-causeanalysis investigations and bug fixes as required. Lead and mentor team members by providing coaching, training, performance evaluations, and fostering a culture of accountability, responsibility, and More ❯
for areas of expertise, stay informed of latest technology roadmaps, security notifications, and bug/hot fixes Ensure vendors provide proper levels of support, maintain SLA’s and provide rootcauseanalysis for escalated issues Work with application and infrastructure architects, application teams, and other infrastructure groups to ensure both new and existing systems follow BC/ More ❯
London, England, United Kingdom Hybrid / WFH Options
Howden
the Group IT Service Desk Ensuring all changes to production services are subject to change control Producing and update documentation to improve the efficiency and effectiveness of systems Conducting rootcauseanalysis following unplanned disruptions to improve system availability Conduct Problem Management of repeat incidents affecting business services Experience with incident management systems, identify incident trends and More ❯
London, England, United Kingdom Hybrid / WFH Options
Kurt Geiger
articles Monitor application health using tools and/or custom dashboards Support integration and communication between cloud platforms (Azure, Entra ID, Microsoft 365) Contribute to service improvement initiatives, including rootcauseanalysis and automation opportunities Participate in on-call rotations or after-hours incidents during peak retail periods Work within the establish security frameworks and governance Hybrid More ❯
data quality frameworks, data lifecycle management, and metadata management initiatives. Work collaboratively with IT teams, business stakeholders, and external vendors to enhance data management capabilities. Provide expert-level troubleshooting, rootcauseanalysis, and performance optimisation for data platforms, such as Azure SQL databases, Fabric Warehouse and Onelake, Databricks, and Azure Data Factory. Document technical solutions, best practices More ❯
not only finds problems but also solutions. Ability to prioritise and schedule workload in the face of conflicting demands. Structured and methodical approach to problem solving. A drive for rootcauseanalysis and subsequently providing strategic solutions for issues/bugs. Knowledge of Linux, Python & XML is essential. Experience in Perl, HTML, XHTML, CSS, VBScript & JavaScript. would More ❯
responding to incidents, and implementing security best practices. Key Responsibilities: Monitor network traffic, logs, and alerts to detect and respond to potential security threats. Analyze security incidents and conduct rootcause analysis. Perform vulnerability assessments and manage remediation efforts. Develop and implement security controls, policies, and procedures. Respond to security alerts and escalate incidents as necessary. Conduct regular More ❯
team members. Preferred Skills & Experience: Experience with modern tooling such as Ansible, Terraform, DataDog, Jenkins, GitLab, ServiceNow. Source control with GIT, Bitbucket, Nexus, Artifactory. Strong problem-solving skills and rootcause analysis. Networking diagnostics experience. AWS certifications in Developer, SysOps, or DevOps. Ability to work both independently and in teams. OUR VALUES AND CULTURE: We value integrity, partnership More ❯