creating and managing long-term goals. This person will need an ability to see the big picture/whole system and execute on grass root level to improve the overall network. Flexible to support adhoc tasks and projects as per the business needs. The successful candidate will lead key … new strategies as per business needs. Leads by example and mentors OPTIMA leadership, managers and project teams on ACES concepts and methodologies. Performs quantitative analysis of key process indicators to identify opportunities for process improvement. Demonstrates discretion in coordination of project scoping and selection to align with business objectives. … Ability to assess improvement opportunities through data analysis and by mapping of existing processes using tools like value stream maps, SIPOC, Swim Lane, Customer journey mapping etc. by identifying the defects/gaps in upstream and downstream processes. Audits ongoing and completed projects to optimize resources and verify sustained More ❯
line support function following incident management through to incident resolution. Natural problem solving with ability to apply previous experience to new problems working towards rootcauseanalysis * Working with third party suppliers, stakeholders and departmental ICT teams to assist in delivering patch/release of applications while More ❯
security using advanced tools. Manage incident escalation and resolution processes to minimize downtime and ensure SLA adherence. Collaborate with cross-functional teams to drive rootcauseanalysis and preventive measures. Develop and implement operational procedures, documentation, and training for NOC staff. Oversee updates, patches, and maintenance for More ❯
with customers. Regularly analyze customer issues to identify and highlight common trends and underlying problems, providing feedback to the Production and Management Team as RootCauseAnalysis intelligence. Support our Business Development Team and Account Managers in identifying changes requested by customers, highlighting possible sales opportunities. Provide More ❯
Leeds, Yorkshire, United Kingdom Hybrid / WFH Options
Sportserve
support and adherence to SLAs. Act as the primary escalation point for complex technical issues before engaging Tier 3 support. Ensure effective incident response, rootcauseanalysis, and problem resolution in alignment with ITIL principles. Work closely with Tier 1 and Tier 3 teams to establish clear More ❯
ensuring standardized, efficient, and effective service delivery. Establish SRE-based operational metrics, including SLOs, SLIs, and error budgets. Oversee incident response, problem resolution, and rootcauseanalysis with AI-driven remediation. Ensure high availability, performance, and security compliance for all enterprise services. Develop a follow-the-sun More ❯
Leominster, Herefordshire, United Kingdom Hybrid / WFH Options
Leidos
Enterprise Linux (RHEL) environments running application and database servers, ensuring optimal performance and stability. Manage and maintain limited Windows Servers running ITSM agents. Troubleshooting & RootCauseAnalysis: Identify, analyse, and resolve complex system issues. Incident & Problem Management: Address and mitigate system-related incidents while implementing proactive solutions. More ❯
West Midlands, United Kingdom Hybrid / WFH Options
Serco
increased performance within Environmental Services business unit. Reporting to the Solutions Lead, the successful applicant will be part of a team responsible for providing analysis and insight to allow the business to make informed, data-driven decisions. Several responsibilities will involve working with large and diverse datasets, so the … standardise data where possible. Main Accountabilities: Profile data to assess current data quality, such as completeness, validity, timeliness, volume. Monitor data quality issues, investigate root causes, and escalate issues to data owners as needed. Perform rootcauseanalysis on data issues and recommend remediation actions. Work … data in the correct format. What you'll need to do the role: Analytical experience in a business or academic setting, including data manipulation, analysis, and interpretation. Advanced Excel skills, including ability to join, manipulate, analyse multiple large data sets. Excellent written and verbal communication with the ability to More ❯
Nottingham, Nottinghamshire, East Midlands, United Kingdom
Microlise
TechOps team! What will you be doing? Update and maintain, monitor and optimise on-prem infrastructure for performance, scalability and resilience and perform trend analysis and provide reports when required Coordinate with Development and other departments to ensure these systems and records remain accurate and available Plan & Develop automation … complete roll back functionality Analyse, diagnose and rectify system or service errors/faults as tasked or expected and be able to perform a RootCauseAnalysis as part of an incident response Act as an escalation point & medium for more junior engineers and provide technical support More ❯
TechOps team! What will you be doing? Update and maintain, monitor and optimise on-prem infrastructure for performance, scalability and resilience and perform trend analysis and provide reports when required Coordinate with Development and other departments to ensure these systems and records remain accurate and available Plan & Develop automation … complete roll back functionality Analyse, diagnose and rectify system or service errors/faults as tasked or expected and be able to perform a RootCauseAnalysis as part of an incident response Act as an escalation point & medium for more junior engineers and provide technical support More ❯
TechOps team! What will you be doing? Update and maintain, monitor and optimise on-prem infrastructure for performance, scalability and resilience and perform trend analysis and provide reports when required Coordinate with Development and other departments to ensure these systems and records remain accurate and available Plan & Develop automation … complete roll back functionality Analyse, diagnose and rectify system or service errors/faults as tasked or expected and be able to perform a RootCauseAnalysis as part of an incident response Act as an escalation point & medium for more junior engineers and provide technical support More ❯
to enable efficient issue resolution. Lead by example in managing ticket lifecycles within SLAs, ensuring quality, consistency, and customer satisfaction. Coordinate incident responses, including rootcauseanalysis and reporting. Champion service excellence and help shape a positive, client-focused support culture. Skills & Experience Essential: Minimum of … diagnosing issues across web-based software platforms. Proficiency with ticketing systems (e.g. Zendesk, Freshdesk, Jira, or similar). Strong experience in SQL for data analysis and issue investigation. Clear and effective communication skills, both verbal and written. Proven experience working across internal teams to resolve client issues. Experience mentoring More ❯
ISO 14933, AS9100) Supplier quality management -To perform supplier assessments and surveillance according to QMS and contract requirements. -Supporting the Vendor rating system Data analysis and reporting: -To provide reports on Quality activities Quality auditing -Joining auditing team against proven processes and leading any corrective/preventive actions -Organise … management systems (QMS), auditing and compliance. Knowledge of industry standards and certifications such as ISO 9001, AS9100, NQA-1, ISO 19443 Proficiency in statistical analysis and quality tools (Six Sigma, RootCauseAnalysis, CAPA, FMEA, 8D, 5 WHY, ISHIKAWA, FISHBONE) Iso 9001 Quality auditor trained Understanding More ❯
ISO 14933, AS9100) * Supplier quality management -To perform supplier assessments and surveillance according to QMS and contract requirements. -Supporting the Vendor rating system * Data analysis and reporting: -To provide reports on Quality activities * Quality auditing -Joining auditing team against proven processes and leading any corrective/preventive actions -Organise … management systems (QMS), auditing and compliance. * Knowledge of industry standards and certifications such as ISO 9001, AS9100, NQA-1, ISO 19443 * Proficiency in statistical analysis and quality tools (Six Sigma, RootCauseAnalysis, CAPA, FMEA, 8D, 5 WHY, ISHIKAWA, FISHBONE) * Iso 9001 Quality auditor trained * Understanding More ❯
data systems. Be responsible for the integrity and security of the systems, including competency of individuals prior to granting access. Provide data, reports, and analysis to support problem resolution and rootcauseanalysis, audit and compliance activities, and identify trends, issues, and solutions. Maintain authorised users More ❯
using the Microsoft Security Stack. Build, optimise and maintain workbooks, rules, analytics etc. Correlate data across Microsoft 365 Defender, Azure Defender and Sentinel. Perform rootcauseanalysis and post-incident reporting. Aid in mentoring and upskilling Level 1 and 2 SOC analysts. Required Skills & Experience: The ability More ❯
Leeds, West Yorkshire, United Kingdom Hybrid / WFH Options
Corecom Consulting
CD pipelines. Knowledge of ISTQB/ISEB qualifications, JIRA, and Microsoft Azure DevOps. Experience in performance testing (K6 experience is advantageous). Competent in rootcauseanalysis and understanding of system architecture. Experience in desktop, mobile, and bespoke application testing. Strong communication skills, especially with non-technical More ❯
service desk. Experience of working to SLA's and KPIs. KEY SKILLS Proficient in MS SQL. Proficient in Tibco BW. Strong analytical and RCA (RootCauseAnalysis) skills. Strong Windows OS administration knowledge. Windows 10 OS/Windows Server OS - 2012 onwards. Strong Windows 2016 server knowledge More ❯
security product technologies and systems, such as firewalls, end point protection, encryption, VPN, SIEM, PAM, VM etc. Support the Cyber Security Teams to lead rootcauseanalysis of cyber security related incidents to ensure prompt action is taken to prevent incident reoccurrence and strengthen relevant cyber security More ❯
all deliverables before moving to production so that it can be supported on ongoing basis. Create datasets that combine multiple data sources for further analysis by others. Responsible for consulting with IT in the identification of data sources and/or changes to underlying reporting systems and application enhancements … to support reporting requirements. Conduct rootcauseanalysis of production defects under general supervision. Participate in the development of project plans and carries out assigned tasks. Demonstrate understanding of overall data models, data relationships, mapping lineage, business and data transformation rules and participate in the creation of … of the Rally application. Working knowledge of creation of Entity Relationship Diagrams and Data flow diagrams and Dimensional modelling. Working knowledge of Exploratory data analysis techniques. Working knowledge of Quality Center. Working knowledge: understands basic principles and terminology in order to understand and solve simple problems. Demonstrated intermediate analytic More ❯
Administer and maintain Solace PubSub+ appliances and software brokers across environments (on-prem and cloud). Provide production support for messaging-related incidents, including rootcauseanalysis and resolution. Monitor system performance and health using Prometheus and Grafana ; proactively identify and address anomalies. Configure and optimize Solace More ❯
Administer and maintain Solace PubSub+ appliances and software brokers across environments (on-prem and cloud). Provide production support for messaging-related incidents, including rootcauseanalysis and resolution. Monitor system performance and health using Prometheus and Grafana ; proactively identify and address anomalies. Configure and optimize Solace More ❯
to support cost-efficient deployments. Assist in the development and automation of processes to improve infrastructure scalability, observability, and performance. Participate in incident resolution, rootcauseanalysis, and post-mortem reviews with a focus on improving resilience and cost-effectiveness. Identify and advocate for supportability and service More ❯
to support cost-efficient deployments. Assist in the development and automation of processes to improve infrastructure scalability, observability, and performance. Participate in incident resolution, rootcauseanalysis, and post-mortem reviews with a focus on improving resilience and cost-effectiveness. Identify and advocate for supportability and service More ❯
across all teams, ensuring standardized, efficient, and effective service delivery. EstablishSRE-based operational metrics, includingSLOs, SLIs, and error budgets. Overseeincident response, problem resolution, and rootcauseanalysis with AI-driven remediation. Ensurehigh availability, performance, and security compliancefor all enterprise services. Develop afollow-the-sun operational support model More ❯