risk language Collaborate with external CREST-accredited assessors and deliver customer-facing vulnerability summaries Coordinate secure changes and maintenance windows with engineering teams Respond to security incidents and support rootcauseanalysis and reporting Participate in the deployment of new applications and/or changes, ensuring that all service components are documented and monitored and integrated into More ❯
Brackmills Industrial Estate, Northampton, Northamptonshire, England, United Kingdom
Bechtle UK
o Collaborate with the wider Operations Centre team to deliver exceptional customer experiences. Problem-Solving and Process Improvement (15%) Proactively identify and resolve service-related issues by conducting thorough rootcauseanalysis and implementing long-term solutions. Collaborate with cross-functional teams to streamline workflows and introduce process enhancements that improve service efficiency and responsiveness under pressure. More ❯
their fulfilment status. · Ensure that all service requests comply with established policies and procedures. Problem Management: · Assist with the identification and resolution of recurring incidents and problems. · Contribute to rootcauseanalysis and the development of permanent solutions. · Maintain documentation of known issues and solutions for future reference. Customer Service: · Provide excellent customer service to all end More ❯
Develop metrics and dashboards for EUC performance and risk. •Advocate for cost-effective and scalable endpoint solutions. Support •Act as escalation point for EUC-related incidents and problems. •Conduct rootcauseanalysis and manage known error records. •Provide mentoring and guidance on structured troubleshooting. •Support resolution of ad hoc technical issues with a strategic approach. •Deliver remote More ❯
Kembrey Park, Swindon, Wiltshire, England, United Kingdom Hybrid/Remote Options
Thames Water
and data owners to deliver best-in-class portfolio management. What you will be doing as the Collections Data Scientist In this pivotal role, you’ll lead deep-dive analysis into customer portfolio trends, build predictive models, and support the transition to our enterprise data lake. Your insights will directly influence operational improvements, policy decisions, and long-term financial … and infrastructure. Work with the Income Leadership Team to shape strategy and support decision-making. Champion a culture of data-driven thinking across the Income function. Key Responsibilities Conduct rootcauseanalysis of debt accumulation trends. Build and refine predictive models for credit risk and debt recovery. Provide insights to support the Bad Debt Transformation programme. Support More ❯
technologies and the remainder focused on mentoring, process improvement, and driving service excellence. You will be the go-to escalation point for your team, ensuring tickets are resolved efficiently, root causes are addressed, and knowledge is shared to build capability across the service desk. This role is ideal for someone who enjoys leading from the front solving technical challenges … drive continuous improvement. Be the Go-To Expert Provide hands-on support for complex 2nd and 3rd line escalations. Troubleshoot across servers, networks, cloud platforms, and security systems. Lead rootcauseanalysis and ensure documentation and learning are shared across the team. Champion Service Excellence Identify opportunities to optimise, automate, and enhance service delivery. Maintain focus on More ❯
technologies and the remainder focused on mentoring, process improvement, and driving service excellence. You will be the go-to escalation point for your team, ensuring tickets are resolved efficiently, root causes are addressed, and knowledge is shared to build capability across the service desk. This role is ideal for someone who enjoys leading from the front solving technical challenges … drive continuous improvement. Be the Go-To Expert Provide hands-on support for complex 2nd and 3rd line escalations. Troubleshoot across servers, networks, cloud platforms, and security systems. Lead rootcauseanalysis and ensure documentation and learning are shared across the team. Champion Service Excellence Identify opportunities to optimise, automate, and enhance service delivery. Maintain focus on More ❯
Milton Keynes, Buckinghamshire, South East, United Kingdom
IMSERV EUROPE LIMITED
specialist metering technology for electricity, gas, and water along with highly accurate energy data collection services. All this is wrapped up with an easy-to-view online data management analysis and reporting software. PURPOSE OF THE ROLE: Provide and interrogate appropriate reports and source data to enable business targets, objectives and revenue delivery. Support the UK Delivery Manager with … assist with target delivery. Assist with the planning and inception of new innovations. Assist UK Delivery Manager to identify risks and opportunities for Field Operations. MAIN RESPONSIBILITIES: Deliver comprehensive analysis of reports and data to inform business decision-making and support the achievement of targets. Propose and implement improvements to existing working systems and procedures, driving continuous development. Complete … ad hoc analytical tasks as assigned by the UK Delivery Manager, ensuring timely and insightful outputs. Provide actionable insights to Field Operations through effective collaboration with other teams. Conduct rootcauseanalysis to identify trends and implement measures that mitigate future risks. Share skills and knowledge with colleagues to foster a supportive and knowledgeable team environment. Offer More ❯
and components for validation and testing purposes. Validate electrical designs through testing, ensuring that designs meet functional, performance and safety requirements. Identify, analyse, and resolve electrical system issues. Conduct rootcauseanalysis to propose solutions and prevent future occurrences. Provide leadership, technical guidance and mentorship to junior engineers, fostering a collaborative and knowledge-sharing environment. Documentation and … is advantageous but not critical. Experience with safety procedures for high voltage systems (up to 1000V). Knowledge of communication protocols such as CAN & Ethernet. Experience with simulation and analysis tools for electrical systems. Knowledge of electric vehicle architectures, power electronics, and battery management systems would be advantageous. Familiarity with industry standards and regulations related to electric vehicles. Excellent More ❯
the determination of equipment criticality across all instrumentation asset classes and business functions, acting as the technical authority for whole-life asset care strategies. Apply Failure Mode and Effects Analysis (FMEA) to develop predictive and preventative maintenance strategies for critical assets, and to propose efficient spare parts holding strategies. Use field feedback and performance data to conduct regular Preventative … Maintenance Optimisation (PMO), ensuring maintenance activities remain effective and efficient. Perform detailed reliability, asset health, and performance analysis—prioritising high-risk and high-cost assets—to initiate strategy reviews and quantify improvements such as Mean Time Between Failures (MTBF), cost savings, and resource efficiency. Facilitate defect elimination studies and solutions, by collating and analysing submitted rootcauseanalysis (RCA) conclusions, carried out locally by Maintenance Specialists, and using the companies ‘bad actor’ report to identify repeat cause assets which require investigation. Provide technical support and content for job plans, work instructions, and internal training courses; collaborate with operational and maintenance teams to improve reliability of operational equipment, and compliance with statutory and regulatory requirements More ❯
practices and ensure an ongoing focus on reliability, scalability and operational excellence Influence incident and problem management process, driving improvements to key platform metrics Contribute to Post Incident Reviews, rootcauseanalysis, lessons learnt and post actions Champion stability and resilience across the trading platforms Ensure new systems are aligned with best practices Drive improvements and alignment … in observability and monitoring tools, improving MTTD and MTTR Produce analysis on SRE function performance Provide guidance, recommendations and hands-on support to teams, promoting SRE best practices Develop and maintain a roadmap for continuous improvement of support and observability Maintain personal/professional development to meet the changing demands of the role, including all relevant regulatory and legislative More ❯
London, South East, England, United Kingdom Hybrid/Remote Options
Larbey Evans
system health and performance; initiate health checks and proactively remediate issues Respond to and resolve incidents and service requests in line with SLAs Provide break/fix troubleshooting and rootcauseanalysis across supported systems Collaborate with infrastructure teams to support system scalability and optimization Facilitate alignment between delivery teams and Information Security, Infrastructure Partner with stakeholders More ❯
activities. Optimize code performance for customisations and ensure QA scope in partner contracts. Work with regional tech teams to align QA frameworks for localization requirements. Conduct post go-live rootcauseanalysis and drive continuous improvements. Define and monitor quality metrics, analyse test results and communicate findings to stakeholders. Build a quality-driven engineering culture and scale More ❯
activities. Optimize code performance for customisations and ensure QA scope in partner contracts. Work with regional tech teams to align QA frameworks for localization requirements. Conduct post go-live rootcauseanalysis and drive continuous improvements. Define and monitor quality metrics, analyse test results and communicate findings to stakeholders. Build a quality-driven engineering culture and scale More ❯
bank's security standards and regulatory frameworks. Manage encryption key life cycle operations (generation, rotation, and revocation). Incident Management: Respond to and resolve IKP-related incidents promptly. Conduct rootcauseanalysis and implement preventive measures. Collaboration: Work closely with IKP SMEs, build engineers, OpenShift teams, and ITSO for secure integration. Support audits and compliance reviews. Documentation More ❯
and Citrix Desktop Technical/hardware support for laptops, tablets, smartphones, telephony, local servers, networks, cabling, printers and large office equipment including scanners, photocopiers, Video Conferencing facilities Problem resolution, rootcauseanalysis, and continuous improvements for long term solution IT Asset Management for starters and leavers User engagement to encourage best practice and effective use of all More ❯
Milton Keynes, Buckinghamshire, South East, United Kingdom
COMPUTACENTER (UK) LIMITED
to the agreed contract and SLA 1st point of contact for escalation of Patch related incident and problems Incidents and Problems are owned and managed through to resolution Undertake rootcauseanalysis with technical teams where required Collaborate with other teams (where required) to ensure efficient remediation and resolution Facilitate meetings both internal and external Support other More ❯
Tewkesbury, Gloucestershire, South West, United Kingdom Hybrid/Remote Options
Sanderson Government and Defence
RHEL/CentOS 6/7/8) Experience working to ITIL best practices Excellent organisation, time management, and troubleshooting skills A proactive mindset focused on process improvement and rootcauseanalysis Strong communication skills and willingness to share knowledge within a team Desirable Technologies Automation tools: Ansible, Puppet Red Hat ecosystem: Satellite 6, OpenShift 3/ More ❯
failures. Perform a full range of ITIL service delivery skills, e.g. Incident and Problem Management, Change Management. Liaise with colleagues and those in other teams to resolve incidents. Perform RootCauseAnalysis where appropriate, propose and implement long-term fixes. Log hardware calls with vendor for any failed infrastructure. Proactive management and maintenance of the backup infrastructure. More ❯
with security standards and regulations (e.g., ISO 27001, SOC 2). Implement monitoring solutions to detect and respond to real-time security incidents. Troubleshoot infrastructure and security issues, performing rootcauseanalysis in production. Mentor junior engineers in security best practices and DevOps approaches. Collaborate with technical leads to enhance internal workflows and security processes. Essential Knowledge More ❯
data completeness, accuracy, and consistency. Monitor data quality dashboard, analyze KPIs, data trends and patterns (e.g. for inconsistencies, errors, and anomalies), and support business insights and reporting. Proactively support rootcauseanalysis and remediation of data quality issues - collaborate with data owners and data stewards to prevent or remediate data quality issues. Work with business and technical … Qualifications, Knowledge and Experience Required: Degree in Information Management, Data Science, Business, or a related field is desirable. SAP Data Administration: Prior experience with SAP environments (preferably in data analysis and administration) Knowledge: SAP data structures, transactions, integration points. Experience: Managing master data in SAP ECC. Exposure: SAP S/4HANA , SAP Datasphere, SAP MDG . Data Governance & Quality … Tools: e.g. Collibra, Talend, Snowflake, PowerBI. Knowledge: Metadata management, data lineage, cataloguing. Proficiency: SQL, data analysis tools. Experience: Data integration, ETL processes. Familiarity: Data visualization tools (Power BI, Tableau). Awareness: Data governance, management practices, tools. Exposure across several key global groups. Competitive salary, + Bonus, medical and retirement benefits. Wellbeing, Sports. To Apply: Please contact Alison Basson quoting More ❯
Take basic infra ownership on GCP (or AWS/Azure): networking, autoscaling, CI/CD, IaC, observability, and cost tuning. Participate in on‐call for your area and drive root‐causeanalysis with crisp follow‐ups. 15% Collaborate Pair with back‐end & front‐end to wire extractors/detectors and agents into ticketing, voice, and analytics stacks … ADK preferred). Proven track record shipping AI agents and building RAG pipelines. LLM + DS depth: Prompting/tooling, retrieval design, LLM evals; hands‐on with time‐series analysis (forecasting, change‐point, drift). Cloud & ops: Basic infra ownership on GCP (or AWS/Azure): networking, autoscaling, CI/CD, IaC, observability, and cost control. Communication: You explain More ❯
troubleshoot build and deployment failures. Handle ServiceNow tickets for incidents, service requests, and change management. Collaborate with development, QA, and DevOps teams to ensure smooth code deployments. Participate in rootcauseanalysis and post-mortem reviews for major incidents. Document support procedures, known issues, and resolutions in the knowledge base. Communicate effectively with business stakeholders to understand More ❯
scalable Oracle solutions. Develop and maintain integrations between Oracle systems and other business applications. Ensure data integrity, security, and compliance within all Oracle financial modules. Troubleshoot complex issues, perform rootcauseanalysis, and implement long-term fixes. Optimise system performance and streamline financial workflows through automation and enhancements. Provide technical leadership, mentoring, and best practice guidance within More ❯
Maidenhead, Berkshire, England, United Kingdom Hybrid/Remote Options
Lorien
prioritise and deliver high-impact solutions. SQL & Data Validation Write and optimise SQL queries to extract, manipulate, and validate data. Support data profiling, cleansing, and quality assurance activities. Perform rootcauseanalysis on data anomalies and inconsistencies. Data Product Design & Delivery Work with Data Engineers to design scalable data pipelines and models. Contribute to feasibility assessments and More ❯