101 to 125 of 142 Service Analyst Jobs in England

visits (driving license essential) Salary: £26,000 - £29,000 per annum Are you an experienced First or Second Line Engineer looking for your next challenge? Join a dynamic Managed Service Provider (MSP) delivering high-quality IT support to a diverse client base. This is an exciting opportunity to work in a fast-paced environment, providing expert technical support and … solutions. About the Role: As a Service Desk Engineer, you’ll play a key role in troubleshooting and resolving technical issues across Windows environments. Working both remotely and on-site, you’ll ensure clients receive outstanding IT support while maintaining minimal downtime. Key Responsibilities: Provide First and Second line technical support for clients. Diagnose and resolve hardware and software … issues for desktops, laptops, and mobile devices. Offer excellent customer service via phone, email, and in person. Support Active Directory, Office 365, and cloud-based services. Assist with device installations, configurations, and maintenance. Collaborate with the Service Desk team to manage escalations and ensure timely issue resolution. Maintain network infrastructure, including TCP/IP, DNS, and VPNs. Keep More ❯

visits (driving license essential) Salary: £26,000 - £29,000 per annum Are you an experienced First or Second Line Engineer looking for your next challenge? Join a dynamic Managed Service Provider (MSP) delivering high-quality IT support to a diverse client base. This is an exciting opportunity to work in a fast-paced environment, providing expert technical support and … solutions. About the Role: As a Service Desk Engineer, you’ll play a key role in troubleshooting and resolving technical issues across Windows environments. Working both remotely and on-site, you’ll ensure clients receive outstanding IT support while maintaining minimal downtime. Key Responsibilities: Provide First and Second line technical support for clients. Diagnose and resolve hardware and software … issues for desktops, laptops, and mobile devices. Offer excellent customer service via phone, email, and in person. Support Active Directory, Office 365, and cloud-based services. Assist with device installations, configurations, and maintenance. Collaborate with the Service Desk team to manage escalations and ensure timely issue resolution. Maintain network infrastructure, including TCP/IP, DNS, and VPNs. Keep More ❯

the daily delivery of functions to the wider business for BDO and our Clients. Working on the IT Client Services team, you will record and resolve support incidents/service requests when received and escalate issues to appropriate teams, whilst ensuring that the BDO IT Client Services team are operating within defined KPI and SLA targets. You will; Provide … customer centred support adhering to BDO Quality and service level agreements. Provide call handling, ticket and incident management, escalation and first line investigation and resolution in line with ITIL standards and agreed KPI measurements. Ensure troubleshooting steps are followed consulting documentation, knowledge base, various support systems and appropriate websites Ensure regular ticket updates to manage customer expectations Ensure timely … contact for any escalation for users throughout the business and external clients Effective Queue Management and Triage aligned to agreed KPI's. You'll be someone with: Essential: Customer Service Experience via phone call and emails Proven Experience of Incident Management Systems (ServiceNow) Considerable experience in a 1st Line level IT support role Excellent communication skills, both written and More ❯

the daily delivery of functions to the wider business for BDO and our Clients. Working on the IT Client Services team, you will record and resolve support incidents/service requests when received and escalate issues to appropriate teams, whilst ensuring that the BDO IT Client Services team are operating within defined KPI and SLA targets. You will; Provide … customer centred support adhering to BDO Quality and service level agreements. Provide call handling, ticket and incident management, escalation and first line investigation and resolution in line with ITIL standards and agreed KPI measurements. Ensure troubleshooting steps are followed consulting documentation, knowledge base, various support systems and appropriate websites Ensure regular ticket updates to manage customer expectations Ensure timely … contact for any escalation for users throughout the business and external clients Effective Queue Management and Triage aligned to agreed KPI’s. You’ll be someone with: Essential: Customer Service Experience via phone call and emails Proven Experience of Incident Management Systems (ServiceNow) Considerable experience in a 1st Line level IT support role Excellent communication skills, both written and More ❯

Role Summary The role of a Customer Support Analyst is varied. It includes the day-to-day management and resolution of support calls, being involved in customer implementation work and supporting other internal business departments as required. Main Job Tasks and Responsibilities Respond to and follow up customer support calls (1st, 2nd and 3rd line support) Identify, diagnose and More ❯

Role Summary The role of a Customer Support Analyst is varied. It includes the day-to-day management and resolution of support calls, being involved in customer implementation work and supporting other internal business departments as required. Main Job Tasks and Responsibilities Respond to and follow up customer support calls (1st, 2nd and 3rd line support) Identify, diagnose and More ❯

today. We partner with technology vendors including HP, Cisco, NetApp, Microsoft and VMWare to deliver market leading technology solutions which enable organisations to increase their business efficiency, improve customer service and reduce business costs. What you'll be doing: Our Service Desk Analysts are part of a skilled team that work closely with our customers to ensure their … your aspirations are to move into management, get out into the field or move into more technical roles we want to help you get there. We've got former Service Desk colleagues in our Professional Services, ISP, Cloud & Endpoint and even our Sales teams! You put the customer first. We need people that will call when they say they … days annual leave + bank holidays Active workplace committees (Social/Wellness) Sounds like you? If you share our values and our enthusiasm for delivering a world class service, you will find a home at here at Modern. Or if you’re still not convinced, drop us a line at (email address removed) – we’ll arrange an informal chat More ❯

Were looking for a Helpdesk Analyst local to Chorley with a keen aptitude for troubleshooting and customer serviceto join our Client'sLancashire based technology team. This is anentry level position that focuses on providing technical support to customers using their helpdesk ticketing tool and resolving or escalating issues where needed. This can be offered on ahybrid office/home … of software updates Issue logging Use a ticketing system to document all technical issues reported by users, ensuring accurate records of the problem, actions taken, and final resolutions Customer Service and Communication Respond promptly to queries: Address customer concerns via email and phone, maintaining a courteous and helpful attitude Educate users: Assist users in understanding how to avoid future … problems by providing guidance and education on using systems properly. What we're looking for? 1 year + experience in Application/Tech support or other Customer Service support role Great customer skills and good all round IT troubleshooting skills. Ability to multitask and prioritise workload Confident, friendly and outgoing, always happy to role your sleeves up and go More ❯

from GPs, Internal and external clients who require Pathology Results or clinical information. The Call Centre is also responsible for the distribution of Pathology consumables and reports. This busy service has a set of Key performance indicators which are continuously monitored and regularly demonstrate a good service. The Call Centre is part of Pathology Business Services; Pathology Business Services … actively encourages Lean working and continuous Service Improvement. The successful applicant will have either experience of working in a similar environment or basic knowledge of Pathology IT systems. They will be willing to learn new techniques and have experience of working with IT or telecommunications systems. They must be able to treat customers, colleagues and staff politely at all … and you will have opportunities to fulfil your potential with NWLP.We look forward to hearing from you! Main duties of the job Provision of an efficient telephone and enquiry service for pathology result andpathology IT. Handle a large volume of inbound and outbound calls in a timely manner. Responding to user queries and complaints in an efficient and professional More ❯

1st Line Support Analyst - Managed Services Windows, O365, Active Directory, Group Policy, DNS, Sharepoint, Networking. My client proudly holds a place among the top 10 Managed Service Providers globally. With a legacy dating back to 2001, they have consistently delivered premium managed IT services, establishing themselves as a key IT partner for businesses across diverse industries. My client … has an immediate requirement for a proven 1st Line Support Analyst coming from a MSP background. As a 1st line Support Analyst, you will be an integral part of a dynamic Service Delivery Team, acting as the first point of contact for client IT requests and issues. The 1st Line Support Analyst will have a solid … home) after successful probation. This is a great opportunity to work for a proven, growing and well respected MSP. Great opportunities for technical and career development. 1st Line Support Analyst - Managed Services Windows, O365, Active Directory, Group Policy, DNS, Sharepoint, Networking. Windows, O365, Active Directory, Group Policy, DNS, Sharepoint, Networking. Windows, O365, Active Directory, Group Policy, DNS, Sharepoint, Networking. More ❯

Onsite & Remote IT Support Technician Location: Central London Salary: £35,000 About the company Our client is a well-established Managed Service Provider based in Central London. Position Overview You'll be the primary point of contact for clients, providing both on site and remote support. This role is for someone who enjoys both desk work and outgoing meeting … servers (In house servers in place). You'll need to be able to go to client sites from day one to do patching and crimping, So strong customer service is needed. Apply now to Just IT or email and we will review your application. If you are suitable for the role, we will be in contact to discuss More ❯

improve. That's where this job comes in. What you'll be doing We're excited to offer a fantastic opportunity to join our Enterprise Services team as a Service Delivery Analyst. In this role, you'll be central to our technology operations, ensuring that critical services run smoothly and efficiently every day. You'll work closely with our … as we grow. Understanding of business processes and their connection to technology, with attention to detail. Curiosity to ask questions and investigate issues thoroughly. Experience with ITIL practices and service delivery frameworks. Familiarity with EDI is a plus, but not essential; we support learning on the job. You'll get To be part of a high-performing team in More ❯

you thrive in a fast-paced environment where every day brings new challenges? If so, we have the perfect opportunity for you! The role Efficiently log IT incidents and service requests using our ticket system. Manage calls to the highest quality standard, including using a standard greeting, correct triage of calls, and explaining next steps when necessary. Perform remote More ❯

weight:normal;font-style:normal;text-decoration: underline;} Onsite & Remote IT Support Technician Location: Central London Salary: £35,000 About the company Our client is a well-established Managed Service Provider based in Central London. Position Overview You'll be the primary point of contact for clients, providing both on site and remote support. This role is for someone … servers (In house servers in place). You'll need to be able to go to client sites from day one to do patching and crimping, So strong customer service is needed. Apply now to Just IT or email (url removed) and we will review your application. If you are suitable for the role, we will be in contact More ❯

This role is offering a contract to begin with, with a view to becoming permanent in the future. It is an excellent opportunity to join a fantastic IT Managed Service Provider who is looking for driven people who want to start their IT career. The ideal candidate will have worked in an IT services, Customer Services, or call centre … environment. However, candidates with a passion for IT, along with a good level of customer service experience and the ability to learn process-driven IT activities will be considered. Immediate starts are available. You will be fluent in Polish and English speaking, with strong all-round communication skills. If you are a charismatic Polish and English-speaking person, looking More ❯

This role is offering a contract to begin with, with a view to becoming permanent in the future. It is an excellent opportunity to join a fantastic IT Managed Service Provider who is looking for driven people who want to start their IT career. The ideal candidate will have worked in an IT services, Customer Services, or call centre … environment. However, candidates with a passion for IT, along with a good level of customer service experience and the ability to learn process-driven IT activities will be considered. Immediate starts are available. You will be fluent in Romanian and English speaking, with strong all-round communication skills. If you are a charismatic Romanian and English-speaking person, looking More ❯

This role is offering a contract to begin with, with a view to becoming permanent in the future. It is an excellent opportunity to join a fantastic IT Managed Service Provider who is looking for driven people who want to start their IT career. The ideal candidate will have worked in an IT services, Customer Services, or call centre … environment. However, candidates with a passion for IT, along with a good level of customer service experience and the ability to learn process-driven IT activities will be considered. Immediate starts are available. You will be fluent in Polish and English speaking, with strong all-round communication skills. If you are a charismatic Polish and English-speaking person, looking More ❯

This role is offering a contract to begin with, with a view to becoming permanent in the future. It is an excellent opportunity to join a fantastic IT Managed Service Provider who is looking for driven people who want to start their IT career. The ideal candidate will have worked in an IT services, Customer Services, or call centre … environment. However, candidates with a passion for IT, along with a good level of customer service experience and the ability to learn process-driven IT activities will be considered. Immediate starts are available. You will be fluent in Polish and English speaking, with strong all-round communication skills. If you are a charismatic Polish and English-speaking person, looking More ❯

This role is offering a contract to begin with, with a view to becoming permanent in the future. It is an excellent opportunity to join a fantastic IT Managed Service Provider who is looking for driven people who want to start their IT career. The ideal candidate will have worked in an IT services, Customer Services, or call centre … environment. However, candidates with a passion for IT, along with a good level of customer service experience and the ability to learn process-driven IT activities will be considered. Immediate starts are available. You will be fluent in Romanian and English speaking, with strong all-round communication skills. If you are a charismatic Romanian and English-speaking person, looking More ❯

This role is offering a contract to begin with, with a view to becoming permanent in the future. It is an excellent opportunity to join a fantastic IT Managed Service Provider who is looking for driven people who want to start their IT career. The ideal candidate will have worked in an IT services, Customer Services, or call centre … environment. However, candidates with a passion for IT, along with a good level of customer service experience and the ability to learn process-driven IT activities will be considered. Immediate starts are available. You will be fluent in Polish and English speaking, with strong all-round communication skills. If you are a charismatic Polish and English-speaking person, looking More ❯

This role is offering a contract to begin with, with a view to becoming permanent in the future. It is an excellent opportunity to join a fantastic IT Managed Service Provider who is looking for driven people who want to start their IT career. The ideal candidate will have worked in an IT services, Customer Services, or call centre … environment. However, candidates with a passion for IT, along with a good level of customer service experience and the ability to learn process-driven IT activities will be considered. Immediate starts are available. You will be fluent in Romanian and English speaking, with strong all-round communication skills. If you are a charismatic Romanian and English-speaking person, looking More ❯

Graduate Data Analyst - Early Career Opportunity - Investment Management - Central London/Hybrid - £35k-£45k bonus and benefits We have an incredible opportunity for a Graduate Data Analyst, with a STEM based degree and 6months+ experience in data analysis and coding, to join a fantastic investment organisation based in stunning offices in Central London as their Data Analyst. Joining … a dynamic Investor Relations team, the Data Analyst will be responsible for assisting with data-related projects, ensuring the quality of the data is of the highest standards and fixing any issues that may arise, with support from external parties. As you will be the main point of contact for issues and questions and the main provider of high … a discretionary bonus. Hybrid working is offered with 4 days in the office and 1 day working from home. Standard hours are 9am - 5pm. Key responsibilities as the Data Analyst will include: Being main point of contact for issues and queries relating to data integration Undertaking high-quality data exports Assisting teams with importing data and data related administration More ❯

The IT Test Analyst is responsible for the testing of IT Projects ensuring the delivery of high quality products. This includes defining the test approach to ensure the appropriate test coverage throughout the whole test lifecycle. Occasional travel to the other UK offices may be required as part of this role. Duties Responsible for recommending the appropriate test approach More ❯

Place to Work-Certified , based on outstanding feedback, with 91% of our team endorsing Radar Healthcare as a great place to work. The Opportunity Radar Healthcare's new Support Analyst We're seeking a motivated individual who enjoys learning and problem-solving to join our Support Team as a 1st Line Support Analyst . As the first point … environment. Please note that shifts will cover hours between 8am and 6pm (35 hours/week). What you'll be doing to make a difference: Providing excellent customer service with clear communication and empathy. Logging and responding to support queries within SLA guidelines. Investigating and resolving issues. Escalating tickets to higher support levels as necessary. Collaborating with internal … Healthcare through ongoing training. Your journey so far Recent graduate with a related degree (e.g., Computer Science, Engineering) OR 1-2 years of experience in technical support or customer service, preferably in SaaS or software. Excellent communication skills. Strong analytical and problem-solving abilities, with a desire to learn. Ability to work collaboratively and independently in a remote, fast More ❯

1st Line Support Analyst - Managed Services Office 365, M365, Windows, Server, BackUp, Networking, DNS, DHCP, MS-900. My client is a small but established and growing IT services company with offices in Central London and Kent. Due to on-going success they have an immediate requirement for a 1st Line Support Analyst. As 1st Line Support Analyst you … etc. Anyone with the or working towards the MS-900 certification would be a massive benefit. Along side your technical skills it is essential that the 1st Line Support Analyst has exceptional communication skills and is driven by outstanding customer service. This is a fantastic opportunity to join a dynamic and fast growing MSP with some great clients. A … role in Chatham so it is essential you are within commuting distance as well as been flexible to occasionally travel to a client site if needed. 1st Line Support Analyst - Managed Services Office 365, M365, Windows, Server, BackUp, Networking, DNS, DHCP, MS-900, Office 365, M365, Windows, Server, BackUp, Networking, DNS, DHCP,, Office 365, M365, Windows, Server, BackUp, Networking More ❯