76 to 100 of 134 Service Analyst Jobs in England

ROLE OVERVIEW//We are seeking a proactive and detail-oriented Service Management Analyst to join our IT Service Management team within Technology. This role is pivotal in ensuring the stability and resilience of our IT services through effective Problem Management, Incident and Major Incident Management, and providing cover for our Change Management processes. You will … work closely with technical teams, service owners, and stakeholders to drive root cause analysis, manage high-impact incidents, and support the governance of change activities. This is a hands-on role requiring strong analytical skills, excellent communication, and a solid understanding of ITIL practices. KEY RESPONSIBILITIES//The key responsibilities of this role are set out below and … permanent solutions. Collaborate with technical teams to define and implement corrective actions and preventive measures. Monitor and report on problem resolution progress, ensuring timely closure and documentation. Drive continual service improvement (CSI) initiatives based on problem insights and service performance data. Ensure problems are prioritised based on business impact and risk and escalated appropriately when necessary. Conduct regular More ❯

ROLE OVERVIEW//We are seeking a proactive and detail-oriented Service Management Analyst to join our IT Service Management team within Technology. This role is pivotal in ensuring the stability and resilience of our IT services through effective Problem Management, Incident and Major Incident Management, and providing cover for our Change Management processes. You will … work closely with technical teams, service owners, and stakeholders to drive root cause analysis, manage high-impact incidents, and support the governance of change activities. This is a hands-on role requiring strong analytical skills, excellent communication, and a solid understanding of ITIL practices. KEY RESPONSIBILITIES//The key responsibilities of this role are set out below and … permanent solutions. Collaborate with technical teams to define and implement corrective actions and preventive measures. Monitor and report on problem resolution progress, ensuring timely closure and documentation. Drive continual service improvement (CSI) initiatives based on problem insights and service performance data. Ensure problems are prioritised based on business impact and risk and escalated appropriately when necessary. Conduct regular More ❯

ROLE OVERVIEW//We are seeking a proactive and detail-oriented Service Management Analyst to join our IT Service Management team within Technology. This role is pivotal in ensuring the stability and resilience of our IT services through effective Problem Management, Incident and Major Incident Management, and providing cover for our Change Management processes. You will … work closely with technical teams, service owners, and stakeholders to drive root cause analysis, manage high-impact incidents, and support the governance of change activities. This is a hands-on role requiring strong analytical skills, excellent communication, and a solid understanding of ITIL practices. KEY RESPONSIBILITIES//The key responsibilities of this role are set out below and … permanent solutions. Collaborate with technical teams to define and implement corrective actions and preventive measures. Monitor and report on problem resolution progress, ensuring timely closure and documentation. Drive continual service improvement (CSI) initiatives based on problem insights and service performance data. Ensure problems are prioritised based on business impact and risk and escalated appropriately when necessary. Conduct regular More ❯

ROLE OVERVIEW//We are seeking a proactive and detail-oriented Service Management Analyst to join our IT Service Management team within Technology. This role is pivotal in ensuring the stability and resilience of our IT services through effective Problem Management, Incident and Major Incident Management, and providing cover for our Change Management processes. You will … work closely with technical teams, service owners, and stakeholders to drive root cause analysis, manage high-impact incidents, and support the governance of change activities. This is a hands-on role requiring strong analytical skills, excellent communication, and a solid understanding of ITIL practices. KEY RESPONSIBILITIES//The key responsibilities of this role are set out below and … permanent solutions. Collaborate with technical teams to define and implement corrective actions and preventive measures. Monitor and report on problem resolution progress, ensuring timely closure and documentation. Drive continual service improvement (CSI) initiatives based on problem insights and service performance data. Ensure problems are prioritised based on business impact and risk and escalated appropriately when necessary. Conduct regular More ❯

Adecco are please to be recruiting for a Service Desk Analyst for our client Southern Water in the Sussex area. This is initially a temporary role for 6 months. You will have experience working on an IT Service Desk, with excellent customer service skills, and you can adapt quickly in a fast-paced environment with conflicting … priorities and always keep customer service at the forefront of everything they do.Working hours are Monday - Friday on a rotating weekly shift basis as follows:7am - 3pm (week 1)8am - 4pm (week 2)9am - 5pm (week 3) Responsibilities to include: Working within a team of 8 Service Desk Analysts you will provide technical support to our userbase in … a multitude of communication methods (telephone, email, self service portal and face-to-face - 70%). Managing request fulfilment, escalations, ad hoc jobs and project activities (30%) Although the role will remain varied, day to day activities will include: - Taking inbound IT support requests and logging on ServiceNow ticketing system - Aiming for 1st line fix where possible - Escalating any More ❯

Adecco are please to be recruiting for a Service Desk Analyst for our client Southern Water in the Sussex area. This is initially a temporary role for 6 months. You will have experience working on an IT Service Desk, with excellent customer service skills, and you can adapt quickly in a fast-paced environment with conflicting … priorities and always keep customer service at the forefront of everything they do.Working hours are Monday - Friday on a rotating weekly shift basis as follows:7am - 3pm (week 1)8am - 4pm (week 2)9am - 5pm (week 3) Responsibilities to include: Working within a team of 8 Service Desk Analysts you will provide technical support to our userbase in … a multitude of communication methods (telephone, email, self service portal and face-to-face - 70%). Managing request fulfilment, escalations, ad hoc jobs and project activities (30%) Although the role will remain varied, day to day activities will include: - Taking inbound IT support requests and logging on ServiceNow ticketing system - Aiming for 1st line fix where possible - Escalating any More ❯

Adecco are please to be recruiting for a Service Desk Analyst for our client Southern Water in the Sussex area. This is initially a temporary role for 6 months. You will have experience working on an IT Service Desk, with excellent customer service skills, and you can adapt quickly in a fast-paced environment with conflicting … priorities and always keep customer service at the forefront of everything they do. Working hours are Monday - Friday on a rotating weekly shift basis as follows: 7am - 3pm (week 1) 8am - 4pm (week 2) 9am - 5pm (week 3) Responsibilities to include: Working within a team of 8 Service Desk Analysts you will provide technical support to our userbase … in a multitude of communication methods (telephone, email, self service portal and face-to-face - 70%). Managing request fulfilment, escalations, ad hoc jobs and project activities (30%) Although the role will remain varied, day to day activities will include: - Taking inbound IT support requests and logging on ServiceNow ticketing system - Aiming for 1st line fix where possible - Escalating More ❯

Adecco are please to be recruiting for a Service Desk Analyst for our client Southern Water in the Sussex area. This is initially a temporary role for 6 months. You will have experience working on an IT Service Desk, with excellent customer service skills, and you can adapt quickly in a fast-paced environment with conflicting … priorities and always keep customer service at the forefront of everything they do. Working hours are Monday - Friday on a rotating weekly shift basis as follows: 7am - 3pm (week 1) 8am - 4pm (week 2) 9am - 5pm (week 3) Responsibilities to include: Working within a team of 8 Service Desk Analysts you will provide technical support to our userbase … in a multitude of communication methods (telephone, email, self service portal and face-to-face - 70%). Managing request fulfilment, escalations, ad hoc jobs and project activities (30%) Although the role will remain varied, day to day activities will include: - Taking inbound IT support requests and logging on ServiceNow ticketing system - Aiming for 1st line fix where possible - Escalating More ❯

IT Service Desk Analyst Location: Leeds, Job Type: Contract Duration: 3 months Start: ASAP Rate: £130 - £160 INSIDE Required Skills & Qualifications: Experience troubleshooting issues with Windows 11 and Microsoft Office 365. Familiarity with diagnosing internet connection and Wi-Fi issues. Day-to-day administration skills in Active Directory and MS Exchange Console. Basic networking experience, including patching and … maintenance, including Windows updates and Anti-Virus. Strong problem-solving and analytical skills, with the ability to work calmly under pressure. Good knowledge of ITIL methodologies and excellent customer service skills. At least one year’s experience in a professional services environment is preferred. More ❯

Are you passionate about solving technical challenges and delivering outstanding customer service? A growing tech-focused organisation is seeking a skilled Service Desk Analyst to join their dynamic support team. Key Responsibilities: Act as the first point of contact for IT-related issues and service requests. Resolve a wide range of technical problems across hardware, software … Deliver remote support and troubleshooting with a focus on first-contact resolution. Maintain accurate documentation and ticketing records. Collaborate with internal teams and third-party providers to ensure seamless service delivery. Mentor junior team members and contribute to process improvements. What We’re Looking For: Strong communication skills and a customer-first mindset. Solid understanding of Microsoft 365, operating … Be part of a supportive and forward-thinking team. Opportunity to grow your skills and take ownership of specialist areas. Make a real impact by helping users and improving service delivery. More ❯

Service Desk Analyst - London, United Kingdom JOB DESCRIPTION About the Team The ICT department provides comprehensive services to all members of the firm. The ICT Helpdesk team offers 1st to 3rd line support to over 600 computer users, predominantly senior fee-earners working under tight business deadlines, each with varying levels of IT system knowledge. The Helpdesk is … across the business and involves maintaining a comprehensive audit of technological equipment. The role is ideal for someone keen to develop a career in ICT support, showcasing excellent customer service skills and an aptitude for learning various applications and systems. Administrative support duties are also included, covering helpdesk operations for all nine office locations and remote/home users. … occupiers, investors to founders, and startups to blue-chip companies. Combining the platform's global reach with market intelligence in both established and emerging property markets, Newmark provides superior service to clients across the industry spectrum. For the year ended December 31, 2023, Newmark generated revenues of approximately $2.5 billion. As of March 31, 2024, Newmark's company-owned More ❯

We’re looking for a proactive and employee-focused Service Desk Analyst to join our IT team at Watkin Jones. In this dynamic role, you’ll be the first point of contact for IT support across the business, ensuring the smooth operation of systems and services for all staff. You’ll provide comprehensive 1st and 2nd line support … third-party providers, and regularly travel to various sites and offices, so flexibility is essential. Your responsibilities will include setting up and configuring new and replacement hardware, accurately logging service requests and incidents, and escalating complex technical issues. You’ll deliver IT induction training to new starters, coordinate equipment dispatch via couriers, and collaborate with technical teams to resolve … of undertaking training or learning activities to stay up to date with industry trends, best practices, and developments in your profession. You'll have proven experience with helpdesk or service desk systems, including logging, tracking, and managing service requests and have the ability to utilise these systems to prioritise and resolve issues efficiently, ensuring a high level of More ❯

We’re looking for a proactive and employee-focused Service Desk Analyst to join our IT team at Watkin Jones. In this dynamic role, you’ll be the first point of contact for IT support across the business, ensuring the smooth operation of systems and services for all staff. You’ll provide comprehensive 1st and 2nd line support … third-party providers, and regularly travel to various sites and offices, so flexibility is essential. Your responsibilities will include setting up and configuring new and replacement hardware, accurately logging service requests and incidents, and escalating complex technical issues. You’ll deliver IT induction training to new starters, coordinate equipment dispatch via couriers, and collaborate with technical teams to resolve … of undertaking training or learning activities to stay up to date with industry trends, best practices, and developments in your profession. You'll have proven experience with helpdesk or service desk systems, including logging, tracking, and managing service requests and have the ability to utilise these systems to prioritise and resolve issues efficiently, ensuring a high level of More ❯

for your success. If you’re looking for a place where your skills can thrive and grow, you’ll feel right at home here! We’re looking for a Service Desk Analyst to join our Not for Profit team. This role will see you working with some of the UK's leading charities providing a first class support … experience. At Wanstor, our Service Desk Analysts are the heartbeat of our customer experience — the first voice, the first solution, and the first impression. This role goes beyond answering calls and logging tickets — it’s about owning every challenge, delivering exceptional support, and making a real impact on the day-to-day operations of our customers. What You'll … Do Responding to client’s technical issues via phone and email, triaging reported problems, resolving them, escalating them where necessary to more senior colleagues. Logging calls using service desk tools ITIL processes, working within these frameworks to deliver customer services levels >90% managing incidents to achieve where possible first call resolution and other company KPI’s. Maintaining good customer More ❯

Interested in a 4 day working week? We’re looking for a proactive and customer-focused ICT Service Desk Analyst to join our friendly and supportive ICT team within a leading housing association. This is an excellent opportunity for someone with around one to two years of IT support experience who’s ready to take the next step … ll be the first point of contact for colleagues across the organisation, helping to keep our systems running smoothly and resolving issues quickly and effectively. From managing incidents and service requests to supporting hardware deployment and maintaining key systems, every day brings variety and the chance to make a real difference. You’ll have the opportunity to work with More ❯

Interested in a 4 day working week? We’re looking for a proactive and customer-focused ICT Service Desk Analyst to join our friendly and supportive ICT team within a leading housing association. This is an excellent opportunity for someone with around one to two years of IT support experience who’s ready to take the next step … ll be the first point of contact for colleagues across the organisation, helping to keep our systems running smoothly and resolving issues quickly and effectively. From managing incidents and service requests to supporting hardware deployment and maintaining key systems, every day brings variety and the chance to make a real difference. You’ll have the opportunity to work with More ❯

Overview Principal Support Analyst As a Principal Support Analyst - Azure, you will serve as a senior technical authority within the support team, providing advanced troubleshooting, mentoring, and operational oversight across customer Azure environments. While not the final escalation point, you will play a key role in resolving complex issues, guiding 1st to 3rd line engineers, and ensuring service … specialisms, all related to transitioning from monolithic legacy estates to new, user-centric, cloud and hybrid-based models. The company is a national leader in combining user-centred digital service design with cloud-based open architecture and modern technology services. Key Responsibilities Act as a senior escalation point for complex Azure and infrastructure-related incidents, working closely with Azure … and maintenance of Azure IaaS and PaaS solutions. Provide technical leadership and mentoring to 1st, 2nd, and 3rd line engineers. Collaborate with project teams to support cloud migrations and service transitions. Monitor and maintain customer Azure environments using tools such as Azure Monitor, Log Analytics, and Sentinel. Contribute to root cause analysis and implement service improvements. Assist in More ❯

IT Service Desk Engineer Annual Salary: £28,000 - £30,000 Location: York City Centre/Hybrid (2 days a week onsite, 3 days WFH) Job Type: 6 Month Fixed Term Contract (FTC) Join a global provider of services as an IT Service Desk Engineer. This role is based in the heart of York City Centre with a hybrid … technical support, training, and advice via phone, E-Mail, and direct collaboration with the wider IT team. Manage customer interactions efficiently and effectively, ensuring all interactions are logged on Service Now with concise notes and accurate ticket assignment. Provide a clear communication channel between customers and the IT organisation, managing expectations and setting the standard of behaviour for customer … engagement. Maintain a high level of customer service, understanding the impact of issues on customers and the business, and managing them appropriately. Maintain and share knowledge of supported products and services. Understand the company’s organisation and the customers of the Service Desk. Adhere to, promote, and support the company’s Information Security policies. Required Skills & Qualifications: Experience More ❯

We are looking for Service Desk Analysts to join the successful IT support team within the NatWest Group providing 1st line technical support to a user base of over 65,000 colleagues. You will be part of a diverse team who are at the forefront of the Banks digital strategy, supporting colleagues via web-chat and telephone. You'll … using your problem-solving skills and questioning techniques - Obtain both technical information and business impact to minimise downtime to colleagues The Skills you will need: - A passion for customer service - Ability to flex your communication, both written and verbal - Previous service desk experience and understanding of working to KPI's is an advantage - Knowledge of Windows 10, Microsoft More ❯

Service Desk AnalystPeterborough - Hybrid after training is completed (4-6 weeks)6-month contract (regularly extend)37.5 hours per week - overtime available £15.18 per hour (Paid Weekly) Rotating shift: Morning 08.00 - 16.30 1 hr break Late Morning 10.30 - 19.00 1 hr break Weekend work is required on a rotational basis.Working as part of a project-based team, you will … related issues at 1st and 2nd line level, along with getting involved with more hands on tasks, such as desktop builds. Key Skills: 1st line support experience Previous IT Service Desk experience (or similar) Strong Windows and Google skills Strong communication skills Supporting international internal users Full training and support offered as well as progression opportunities. More ❯

Reed Talent Solutions are working in partnership with Fujitsu on the search for a 1st Line Support role at their Wakefield site. 1st Line Service Desk - Wakefield (On-site) | £12.60/hr | Temp Contract Start Date: ASAP 6 month rolling contract Working Pattern: Mon-Fri Shifts covering between 7am and 7pm About the Role: We are seeking a dedicated … and customer-focused Service Desk Agent to join the team in Wakefield. This is a first-line support role providing technical assistance across multiple accounts. You’ll be the first point of contact for users via telephone and email, aiming to resolve issues at first contact or escalate to the appropriate Manager when necessary. Key Responsibilities: Provide first-line … IT support via phone and email Deliver first-time fixes where possible Accurately log and manage incidents and service requests Maintain high levels of customer satisfaction and professionalism Highly Desirable Skills & Attributes: Excellent customer service skills Strong analytical and diagnostic abilities Commitment to continuous learning and personal development Effective problem-solving and adaptability in a fast-paced environment More ❯

Swift payments Operations Our client, an International Bank, is looking for a Swift payments Operations to join their team in London. The main purpose of the role is to assist and support the Department with the operationalisation of the Banks More ❯

Peaple Talent have partnered with a market leading professional services organisation based in Swindon who are recruiting an IT support engineer with experience of Service desk and 1st line support within a fast paced service desk environment. You will be part of a team who are responsible for trouble shooting, diagnosing and resolving hard and software issues across … Microsoft windows 10/11 and Windows Server administration Active directory MS Office 365 Application support Troubleshooting Hardware such as desktop, laptop, printer, and mobile device support Customer and service focussed Highly Desirable Skills: MS Dynamics Microsoft Operating systems Benefits: Salary - up to £27,000 On target bonus scheme Competitive pension scheme up to 15% Critical illness cover Income … protection Death in service 27 days holiday + bank holidays, with the option to buy up to an additional 10 days A range of other flexible benefits to include private medical insurance, dental insurance and much more. More ❯

Peaple Talent have partnered with a market leading professional services organisation based in Swindon who are recruiting an IT support engineer with experience of Service desk and 1st line support within a fast paced service desk environment. You will be part of a team who are responsible for trouble shooting, diagnosing and resolving hard and software issues across … Microsoft windows 10/11 and Windows Server administration Active directory MS Office 365 Application support Troubleshooting Hardware such as desktop, laptop, printer, and mobile device support Customer and service focussed Highly Desirable Skills: MS Dynamics Microsoft Operating systems Benefits: Salary - up to £27,000 On target bonus scheme Competitive pension scheme up to 15% Critical illness cover Income … protection Death in service 27 days holiday + bank holidays, with the option to buy up to an additional 10 days A range of other flexible benefits to include private medical insurance, dental insurance and much more. More ❯

Ahead of upcoming ISO27001 and ITIL Service Operations audits, this organisation's IT team require focused support from an individual who has been through ISO27001/ITIL audits previously to provide a structured framework to ensure the effective and efficient delivery of services, aligned with recognised industry best practices. You will be required to purchase a baseline assessment of … per day, inside IR35 Essential skills & experience required: Well-versed in ITIL analysis and documentation as the core focus of previous work Strong understanding of the processes, flows and service delivery elements across JML (Joiners, Movers and Leavers) from an ID, Change, Access Controls perspective Confident communicator Objectives: Establish a foundational understanding of service delivery principles and best … practices Implement processes that ensure reliable, consistent, and high-quality service provision Enable continuous improvement within the service delivery function *Please only apply for consideration if you have full, independent right to work in the UK and you are already living in the UK permanently.* Franklin Bates is a leading IT recruitment consultancy specialising in Software Development, Cloud More ❯