1 to 25 of 615 Service Delivery Jobs in England

Technical Service Delivery Manager As a Technical Service Delivery Manager at Bechtle you will be responsible for ensuring the seamless delivery of IT services and solutions to our High-Profile Customers. You will act as the bridge between the Operation Centres technical teams and our customers, ensuring that services meet agreed-upon standards, timelines, and … performance metrics. This role involves managing service-level agreements (SLAs), overseeing incident and problem resolution, coordinating change management, and driving continuous service improvement. With a strong focus on customer satisfaction, the Technical Service Delivery Manager will also build and maintain relationships with Bechtle’s customers, ensuring their evolving technical and service needs are met while … aligning service delivery with organizational goals. Job Role Responsibilities (% of Time) Service Delivery (30%) Ensure operational service targets and contractual obligations are consistently met, tracking issues through to resolution and escalating to senior support teams when necessary. Utilize ITSM systems to log, monitor, and resolve customer-facing issues, ensuring accurate documentation to support knowledge sharing More ❯

IAM Analyst Service Delivery (Global IAM Operations) Up to £48,000 + 10% Bonus Basingstoke, Hampshire (Hybrid, approx. 2.5 to 3 days in office per week) middle is partnered exclusively with a leading global company to recruit an IAM Analyst Service Delivery, joining their global Identity and Access Management (IAM) team within Technology Operations. This is … a pivotal role acting as the bridge between engineering, delivery, projects, and vendors, ensuring the effective global operation of IAM services. The function supports all identity-related activities across the business including access governance, privileged access, onboarding, audits, and compliance. It is ideally suited to someone from an IT Service Delivery, Project Management, or Technical Delivery background who wants to take ownership of day-to-day IAM service operations in a large, complex environment. It would also suit a technically minded engineer looking to move into a more service-focused, coordination-driven role. The Role You will coordinate and manage the global IAM service, working closely with engineering teams, programme managers, and More ❯

IT Service Delivery Manager Global Law Firm - London Hybrid Working - 3 days office/2 days from home Are you an IT Service Delivery Manager looking for a rewarding new role? Have you worked in a global law or professional services firm? In this exciting senior position at a top international law firm, you will be … responsible for IT leadership, business engagement, managing customer service and development of IT services. You will manage a globally dispersed team responsible for IT support and incident, problem and change management. About the role As IT Service Delivery Manager, you will be collaborating and working closely with the wider IT department and the business. You will define … strategy, implement processes and implement service improvement plans for the global service delivery function as well as setting SLAs/KPIs. You will be responsible for a globally dispersed team of Service Desk and Service Management Managers using a follow-the-sun model. About you Strong background working as an IT Service Delivery More ❯

Radius colleagues. We've achieved big things already, but we're just getting started. This is where you come in... Job Description We are seeking an experienced Senior IT Service Delivery Analyst to support the efficient delivery of IT Services across Radius. This non-technical, process focussed role plays a key part in ensuring compliance, minimising risk … and maintaining operational control over IT inventories and third-party services. You will work within the Service Delivery team, focussing on areas such as software licencing, audit management, supplier and contract oversight and internal IT asset tracking. The position is based from our head office in Crewe, Cheshire and reports into our IT Service Delivery Manager. … Your responsibilities day to day will be... Work closely with the Service Delivery Manager to identify and drive service improvements, to ensure effective IT service delivery. Act as a liaison between end-users and IT teams to ensure effective communication and excellent customer service, ensuring that IT services meet or exceed expectations. Support adherence to More ❯

Head of Service Delivery Location: Milton Keynes Salary: Up to 80K plus a plethora of benefits We're looking for a Head of Service Delivery to join a fast-growing, technology-driven business that partners with clients globally. This is a senior leadership role where you'll shape how services are delivered at scale, ensuring exceptional … customer experience while optimising processes and systems. The Head of Service Delivery will: Lead and inspire a team of managers and service professionals to deliver outstanding results. Drive operational excellence through process optimisation, capacity planning, and workflow improvements. Champion digital transformation and automation initiatives to enable growth without increasing headcount. Collaborate across departments to align operational goals … with business strategy. Foster a culture of empowerment, engagement, and continuous improvement. The Head of Service Delivery will ideally have: Proven experience in senior operational leadership within a fast-paced or service-oriented environment. Experience delivering SaaS (Software as a Service) based solutions Strong people leadership skills with a track record of building and developing high More ❯

Head of Service Delivery Location: Milton Keynes Salary: Up to £80K plus a plethora of benefits We're looking for a Head of Service Delivery to join a fast-growing, technology-driven business that partners with clients globally. This is a senior leadership role where you'll shape how services are delivered at scale, ensuring exceptional … customer experience while optimising processes and systems. The Head of Service Delivery will: Lead and inspire a team of managers and service professionals to deliver outstanding results. Drive operational excellence through process optimisation, capacity planning, and workflow improvements. Champion digital transformation and automation initiatives to enable growth without increasing headcount. Collaborate across departments to align operational goals … with business strategy. Foster a culture of empowerment, engagement, and continuous improvement. The Head of Service Delivery will ideally have: Proven experience in senior operational leadership within a fast-paced or service-oriented environment. Experience delivering SaaS (Software as a Service) based solutions Strong people leadership skills with a track record of building and developing high More ❯

Head of Service Delivery Location: Milton Keynes Salary: Up to £80K plus a plethora of benefits We're looking for a Head of Service Delivery to join a fast-growing, technology-driven business that partners with clients globally. This is a senior leadership role where you'll shape how services are delivered at scale, ensuring exceptional … customer experience while optimising processes and systems. The Head of Service Delivery will: Lead and inspire a team of managers and service professionals to deliver outstanding results. Drive operational excellence through process optimisation, capacity planning, and workflow improvements. Champion digital transformation and automation initiatives to enable growth without increasing headcount. Collaborate across departments to align operational goals … with business strategy. Foster a culture of empowerment, engagement, and continuous improvement. The Head of Service Delivery will ideally have: Proven experience in senior operational leadership within a fast-paced or service-oriented environment. Experience delivering SaaS (Software as a Service) based solutions Strong people leadership skills with a track record of building and developing high More ❯

Head of Service Delivery Location: Milton Keynes Salary: Up to £80K plus a plethora of benefits We're looking for a Head of Service Delivery to join a fast-growing, technology-driven business that partners with clients globally. This is a senior leadership role where you'll shape how services are delivered at scale, ensuring exceptional … customer experience while optimising processes and systems. The Head of Service Delivery will: Lead and inspire a team of managers and service professionals to deliver outstanding results. Drive operational excellence through process optimisation, capacity planning, and workflow improvements. Champion digital transformation and automation initiatives to enable growth without increasing headcount. Collaborate across departments to align operational goals … with business strategy. Foster a culture of empowerment, engagement, and continuous improvement. The Head of Service Delivery will ideally have: Proven experience in senior operational leadership within a fast-paced or service-oriented environment. Experience delivering SaaS (Software as a Service) based solutions Strong people leadership skills with a track record of building and developing high More ❯

Job summary As a Senior Infrastructure and Cloud Engineer you will be responsible for the delivery of day to day services within the infrastructure team. As part of small multi-disciplined team you will be jointly responsible for the following (but not limited to) technologies Storage, Virtualized platforms, Security and AV services, Domain Services, Proxy, Windows and Linux systems … the BCS membership. Main duties of the job Being a senior Infrastructure and Cloud technical expert, you will be required to mentor and coach other members of the ICT service department for career development. You will work closely with all elements of the ICT service to deliver the best outcomes of the service and for customers. Offering … a "can do", proactive approach to service delivery and ultimately delivering for the service needs. You will be a member off, and not limited to, the ICT Department Business Continuity team and part of the ICT out of hours emergency Support rota. Flexible working: As one of the few Trusts in London we are proud to offer More ❯

Service Architect (Bid and Programme) Location : Farnborough, with opportunity for working at home and the need for occasional travel to customer. Security Clearance Level: DV Leidos has more than 30 years experience of developing and running some of the largest government systems in the world. We are currently hiring to expand our UK based technical team who support our … delivery for the UK Govt. Come join our team and further develop your skills as we deliver and support systems key to the defence of the UK and partner nations. Being part of the Leidos team is a commitment to push yourself and those around you to do better, constantly adapt and learn new technologies. Were a passionate team … security, civil, and health markets. We support vital missions for government and commercial customers. Are you ready for your next career challenge? We are seeking an experienced and proactive Service Architect to lead and own the service management input to bid activity, and to implement service transition within an agile delivery programme environment. This pivotal role More ❯

Service Delivery Manager - X3 Initial 3-month contract Reading SC required up to 107ph, UMB, inside IR35 What you will do as a Service Delivery Manager: Support the delivery of business services, ensuring they meet performance, compliance, and customer expectations. Coordinate service onboarding and transition, working with stakeholders to ensure operational readiness and smooth … handover. Monitor service performance, identifying risks, issues, and opportunities for improvement. Act as a point of contact for service-related issues, managing escalations and supporting resolution across teams and suppliers. Facilitate service reviews, gathering feedback and contributing to service improvement plans. Maintain service documentation, ensuring processes, configurations, and support materials are accurate and accessible. Contribute … to service planning, supporting roadmap development and capability growth. Support team collaboration, sharing knowledge and contributing to a positive delivery culture. What You'll Bring: Experience supporting the delivery of business services in secure or complex environments. Understanding of service management frameworks (e.g. ITIL, DDaT) and operational governance. Ability to manage service issues, coordinate with More ❯

Service Delivery Managers x 3 + 3-4 month initial contracts - should be longer term + SC Cleared roles + Working hybrid out of Reading + Inside IR35 - 80 to 100 per hour Key Skills: + SC Cleared + ITIL v4 What you will do as a Service Delivery Manager Support the delivery of business … services, ensuring they meet performance, compliance, and customer expectations. Coordinate service onboarding and transition, working with stakeholders to ensure operational readiness and smooth handover. Monitor service performance, identifying risks, issues, and opportunities for improvement. Act as a point of contact for service-related issues, managing escalations and supporting resolution across teams and suppliers. Facilitate service reviews … gathering feedback and contributing to service improvement plans. Maintain service documentation, ensuring processes, configurations, and support materials are accurate and accessible. Contribute to service planning, supporting roadmap development and capability growth. Support team collaboration, sharing knowledge and contributing to a positive delivery culture. What you'll bring Experience supporting the delivery of business services in More ❯

Service Delivery Managers x 3 + 3-4 month initial contracts - should be longer term + SC Cleared roles + Working hybrid out of Reading + Inside IR35 - £80 to £100 per hour Key Skills: + SC Cleared + ITIL v4 What you will do as a Service Delivery Manager Support the delivery of business … services, ensuring they meet performance, compliance, and customer expectations. · Coordinate service onboarding and transition, working with stakeholders to ensure operational readiness and smooth handover. · Monitor service performance, identifying risks, issues, and opportunities for improvement. · Act as a point of contact for service-related issues, managing escalations and supporting resolution across teams and suppliers. · Facilitate service reviews … gathering feedback and contributing to service improvement plans. · Maintain service documentation, ensuring processes, configurations, and support materials are accurate and accessible. · Contribute to service planning, supporting roadmap development and capability growth. · Support team collaboration, sharing knowledge and contributing to a positive delivery culture. What you'll bring Experience supporting the delivery of business services in More ❯

As a Payroll Service Delivery Manager within Zellis Managed Services, you will report to the Service Delivery Director and lead a team of 10–20 Payroll, HR, and operational professionals. Your primary responsibility is to ensure the effective and efficient delivery of high-quality services to our clients, in alignment with Zellis standards and legislative … requirements. You will be accountable for the end-to-end service delivery for your customer portfolio (UK/Ireland), supported by teams across UK, Ireland, and India. This role demands strong leadership, strategic thinking, and a commitment to continuous improvement. You will drive performance, manage risk, and foster a culture of excellence and development within your team. In … this role your key responsibilities will be: Service Delivery & Operational Excellence Accountable for the consistent delivery of all contractual SLAs across Payroll and HR functions, whether delivered on or off-shore. Ensuring compliance with SLAs, KPIs, and regulatory standards. Accountable for all operational output whether delivered on or off-shore, monitoring service quality through controls, audits More ❯

Technical Service Delivery Manager - Defence Projects £60,000 - £65,000 + Benefits | Full-Time | Redhill |Hybrid Our client, a secure communications provider working on cutting-edge defence and government programmes, is seeking a Technical Service Delivery Manager to join their growing Project Management team. Based in Redhill, this role will be onsite during the probation period … then move to a hybrid model. You'll play a pivotal role in managing the successful delivery of technical projects across a range of MOD contracts, including satellite communications and IT networking solutions. Responsibilities: * Oversee the service delivery and technical project management of MOD project portfolios * Manage documentation including risk registers, schedules, implementation plans, and service launches * Track project progress across contracts and ensure alignment with contractual obligations * Act as the key contact for project delivery issues and resolutions * Support the roll-out of group planning and through-life support processes * Represent the business at key customer and commercial meetings * Assist with bid writing for MOD/government tenders * Take on line management responsibilities More ❯

Service Delivery Manager MSP Brighton, BN1 (primarily on-site, 1 day hybrid) £50,000 - £55,000 plus benefits My client is a well-established Managed Service Provider (MSP) , supporting long-standing clients across a variety of sectors. With a fantastic reputation, they pride themselves on building strong client relationships and a collaborative culture. They are now looking … for a Service Delivery Manager to take ownership of the IT services department and play a central role in the leadership team. This is an exciting opportunity to lead and grow a team of 6 talented IT Technicians while shaping how to deliver outstanding service to clients. What you ll be doing Leading, coaching, and developing the … Service Desk Team to deliver consistent, high-quality support Driving improvements in service delivery processes, performance, and client satisfaction Working closely with the Operations Manager and wider leadership team to influence strategy and growth Managing and reporting on KPIs, SLAs, and service metrics Ensuring best use of tools and systems, including the ConnectWise suite Building strong More ❯

Service Delivery Manager – MSP Brighton, BN1 (primarily on-site, 1 day hybrid)£50,000 - £55,000 plus benefits My client is a well-established Managed Service Provider (MSP) , supporting long-standing clients across a variety of sectors. With a fantastic reputation, they pride themselves on building strong client relationships and a collaborative culture. They are now looking … for a Service Delivery Manager to take ownership of the IT services department and play a central role in the leadership team. This is an exciting opportunity to lead and grow a team of 6 talented IT Technicians while shaping how to deliver outstanding service to clients. What you’ll be doing Leading, coaching, and developing the … Service Desk Team to deliver consistent, high-quality support Driving improvements in service delivery processes, performance, and client satisfaction Working closely with the Operations Manager and wider leadership team to influence strategy and growth Managing and reporting on KPIs, SLAs, and service metrics Ensuring best use of tools and systems, including the ConnectWise suite Building strong More ❯

Service Delivery Manager (Solar/EV) Field Based - Reading, Oxford, Swindon, Salisbury, Basingstoke, Crawley, Bristol, Bath, Birmingham, Worcester, Northampton, Milton Keynes, Southampton, Brighton, Bournemouth and Surrounding Areas) £55,000 - £60,000 + Car Allowance + Pension + Progression + 33 Holiday days Are you from a Service Delivery background with experience in the Solar, EV, Building … Services, HVAC, or M&E sectors? This is a fantastic opportunity to lead a service department and play a key role in maintaining exceptional quality for clients within an organisation that truly takes pride in its service excellence. The company is a renewable energy specialist with a strong pipeline of commercial projects across the UK . As a … in their field, they deliver innovative, sustainable energy solutions and are now looking to expand their team. In this role, you will oversee maintenance projects nationwide , taking ownership of service delivery, operational coordination, process improvement, health & safety compliance , and more. This is an excellent opportunity for the right candidate to join a forward-thinking renewable energy company that More ❯

bespoke suite of performant, modern, secure, data and analytical tools, services, platforms and applications, ensuring access to high quality data and analytics services, internally and externally. As a Senior Service Delivery Manager, you will lead a defined set of interdependent service delivery activities, including the associated business change tasks and establish appropriate governance and assurance processes … business readiness for change. Main duties of the job The role requires professional expertise in the effective use of programme/project methodologies and techniques in the context of service delivery, as well as the ability to work with technical and non-technical stakeholders. You will be responsible for the overall integrity and coherence of the business activities. … activity within it. You will have effective leadership, interpersonal and communication skills. Within Data and Surveillance Services, this role may have a particular focus on one of three areas: service management, data quality or incident management. Service management includes leading a directorate-wide demand management process and working with other internal and external teams (e.g. NHS Digital) to More ❯

Service Delivery Leader, Complex Services Location: Gateshead Salary: £15.80 per hour Hours Per Week: 40 Join Our Team as a Service Delivery Lead (Complex Care) Location: Shaftesbury North East Sector: Supported Living | Complex Needs | Adult Social Care Are you passionate about making a real difference in peoples lives? Do you have the experience and drive to … person-centred care for individuals with complex needs? If so, wed love to hear from you! Who Were Looking For Were on the lookout for a dedicated and experienced Service Delivery Lead to join our team at Shaftesbury North East. Youll work closely with our Complex Care Manager to support individuals with a range of challenging and complex … Needs Level 5 Diploma in Health and Social Care (or willingness to work towards it). On-call availability as part of the role. About the Role As a Service Delivery Lead, youll: Provide leadership and guidance to staff across multiple sites. Ensure the highest standards of care and support are consistently delivered. Develop and implement systems and More ❯

Role/Job Title : Senior Service Lead Work Location: London/Leiston (2 days) Other Working Conditions (Travel/On-call/Shifts) This is a hybrid role, and the candidate will need to travel to Leiston and London offices. Candidate should be SC cleared with Active SC validity of 3 months for transfer to complete. Prior onboarding checks … will be released. Candidate will need to travel to Gloucester or Warrington for in-person ID checks before the contract start date. The Role Join us as a Senior Service Lead and take ownership of ensuring our services are secure, operable, maintainable, and aligned with business needs. You'll work closely with product teams, partners, and agile squads to … embed service management best practices and drive continuous improvement across enterprise-wide platforms. If you're ready to lead with impact and shape the future of service delivery - this is your opportunity to make a difference. Your Responsibilities As a Senior Service Lead, you will champion your respective Business Unit's objectives, understand the key business More ❯

IT Service Delivery Lead/Manager 3 Month contract £500 a day inside IR35 Newcastle - 3 days in office *Active SC Clearance is needed* A well-established consultancy firm is seeking an experienced, SC cleared IT Service Delivery Lead to join their team. You will be the defining force in ensuring the successful execution and commercial … health of our major client contracts. This role demands excellence-you will define strategy, guide teams, and be fully accountable for superior service quality and operational efficiency. As a IT Service Delivery lead you will be responsible for Own Contract Success: Manage all aspects of delivery, ensuring we meet promises, stay on budget, and achieve financial … goals. Improve How We Work: Implement better ways to deliver our service, driving our work to be faster, smarter, and higher quality. Lead and Empower Teams: Guide, train, and motivate diverse delivery teams. You are the ultimate decision-maker, fostering a culture of innovation and shared success. Grow the Business: Act as a key client partner, proactively identifying More ❯

of our Clients teams as we work together to help them achieve digital visions. With teams spread across the UK, we deliver an exceptional customer experience and speed of delivery which is second to none. About the Role As an Installations Manager, you will be responsible for managing a small team of coordinators overseeing the end-to-end delivery of IT installation projects across multiple client sites while ensuring a seamless connection between our Support Centre and Service Delivery teams. Your role will be key in managing on-site teams, coordinating logistics, and ensuring installations are delivered efficiently, on time, and within budget. Youll also play a crucial role in ensuring service excellence by managing … levels, and on-site readiness, and address or escalate any issues that may impact timelines. Youll also maintain accurate site reports and installation documentation for internal and client use. Service Delivery & Support Centre Management: You will work closely with the Support Centre to ensure a smooth transition from installation to ongoing support. This includes managing escalations from teams More ❯

Technical Service Delivery Manager About the Role Are you an experienced Technical Service Delivery Manager with strong project management expertise in MOD or UK Government environments? Do you excel at coordinating complex technical programmes, managing stakeholders, and ensuring smooth service delivery across multiple projects? Key Responsibilities Take oversight/ownership of specific MOD-related … service portfolios at a service management level. Manage the overall picture of all active projects, aligning delivery against contract scopes. Create and maintain programme overviews including schedules, risks, plans, and open activities. Full project management ownership of assigned projects across multiple contracts. Produce high-quality documentation: PMPs, Risk Registers, Schedules, and more. Ensure internal service launches … the technical/project support contact for projects under your remit. Assist with resolving engineering or technical issues during project delivery. Support the introduction and roll-out of new service management and planning functions. Help improve through-life support capabilities. Support other PMs to ensure smooth progression of projects through the business. Contribute to bid writing for MOD and More ❯

Service Delivery Team Leader Shrewsbury, Shropshire Permanent Full-time, Monday to Friday (occasional flexibility required/occasional Saturday cover) Starting Salary: £30,000 per annum (dependent on experience) Were recruiting for a full-time Service Delivery Team Leader to join a growing organisation based in Shrewsbury. This is a key role overseeing the coordination and quality … of service delivery across multiple client pathways, ensuring a smooth, efficient, and compliant experience from initial engagement through to completion. Youll act as the first point of contact for service queries, manage bookings and reporting, and play a central role in maintaining performance standards. As the service portfolio expands, this role will evolve into a leadership … position managing a small team of Customer Services Advisors. Key Responsibilities Coordinate end-to-end service pathways from initial contact to completion, ensuring compliance with internal standards Manage bookings and follow-ups in line with capacity and service timelines Provide professional, accurate, and empathetic communication to clients and stakeholders Act as the escalation point for complex service More ❯