1 to 25 of 1,273 Service Delivery Jobs in England

of expertise We are seeking a highly skilled and experienced Lead End User Computing (EUC) Engineer to join our dynamic team .This role is pivotal in ensuring the seamless delivery and management of our end-user computing environment, including M365, desktops, laptops and mobile devices.The successful candidate will lead a team of EUC engineers, driving strategic initiatives, optimising user … troubleshooting complex issues and acting as an escalation point, mentoring junior staff, and conducting regular performance and training reviews to maintain and improve upon the high standards expected. IT Service Management & Reporting: ITIL Framework proficiency: In-depth knowledge and practical experience working within an ITIL-aligned service delivery model, including incident, problem, and change management processes. ServiceNow … experience:Proven ability to utilise ServiceNow for incident logging, request fulfilment, reporting, and dashboard creation. Service Level Agreement (SLA) Management: Comprehensive understanding of SLAs and the ability to monitor and report on team performance against agreed -upon metrics . Data Analysis and Reporting: Ability to extract, analyse, and present data effectively through dashboards and reports to demonstrate service More ❯

Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Senior Client Services Manager Posting Date: 01/07/2025 Function: Service Unit: Business Location: Exeter (R620), Exeter, United Kingdom Salary: Competitive + Benefits The Client Services Lead for the South West Police Force Alliance plays a critical role in shaping … and delivering BT's service strategy to support key public sector customers-currently Devon & Cornwall Constabulary and Dorset Police-with a vision for broader alignment across the policing sector. This role leads a dedicated service and delivery function, focused on achieving meaningful policing outcomes through a bespoke approach. This position is central to BT's mission of … providing trusted, high-impact services to UK emergency services. The Client Services Lead is accountable for end-to-end service delivery, including contractual outcomes, operational KPIs, project delivery, and continuous improvement initiatives. Through strong leadership, the role drives team performance and embeds a culture of customer-centricity, operational excellence, and innovation. What You'll be Doing: Develop More ❯

We are seeking a highly skilled and experienced IT Service Delivery Manager to join our team in the Defence sector. The successful candidate will play a pivotal role in ensuring the delivery of high-quality IT services to support critical defence operations. This role requires strong leadership skills, technical expertise, and the ability to manage complex service delivery requirements within a highly regulated environment. The candidate must hold an active SC Clearance and be a British national. Key Responsibilities: Service Delivery Management: Lead the delivery of IT services to meet both operational and strategic goals. Ensure that service levels (SLAs) and key performance indicators (KPIs) are achieved. Client and Stakeholder Engagement … Serve as the main point of contact for stakeholders, ensuring that service delivery aligns with customer expectations. Foster strong relationships with defence sector clients and internal teams. Incident and Problem Management: Oversee the effective resolution of IT incidents and problems, ensuring minimal disruption to service. Proactively identify areas for improvement and implement preventive measures. Service Improvement: Continuously More ❯

specialisms, all related to transitioning from monolithic legacy estates to new, user-centric, cloud and hybrid-based models. The company is a national leader in combining user-centred digital service design with cloud-based open architecture and modern technology services. Description : We are seeking a seasoned and well-rounded Senior Delivery Manager to join at an exciting and … time for our Cloud Capability. This role would suit a professional with a strong background in agile, waterfall and hybrid environments and who thrives leading complex deliveries. The Senior Delivery Manager will manage the delivery of Cloud-based deployments and ensure they are governed effectively, including supporting account, commercial and resourcing activities where necessary. They will maintain the … relationship between the client and the delivery team; working with the team to plan, manage, and deliver user-centred outcomes. The Senior Delivery Manager will track and communicate progress, serving as an escalation point to resolve obstacles, and work to deliver within scope, on schedule and budget. They will be expected to ensure that delivery is high More ❯

Normal Change Team, owning, and leading on a variety of infrastructure change tasks. The preferred candidate will have a range of knowledge and experience in the administration of a service based on Cisco and Microsoft products, and be an expert on Microsoft Windows Server (including services such as AD, DNS, DHCP & SCCM) and virtualisation (Hyper-V), while also having … on delivering value to customers; Possess excellent communication skills, ideally able to communicate technical issues to less technical staff and managers; Have experience in providing support to others, including Service Desk Analysts and Second Line Engineers; Proactive working attitude; Have experience of producing and updating technical documentation to a high standard; Occasional travel to other Leidos and customer sites … need to be able to achieve a high level of security clearance. SKILLS AND KNOWLEDGE: Excellent written and oral communication skills as the central point of contact for Deployed Service Delivery. Experience of ITIL Service Management Experience of software maintenance and support to include servers, workstations, laptops, network and peripheral devices. Experience in the installation and configuration of More ❯

Normal Change Team, owning, and leading on a variety of infrastructure change tasks. The preferred candidate will have a range of knowledge and experience in the administration of a service based on Cisco and Microsoft products, and be an expert on Microsoft Windows Server (including services such as AD, DNS, DHCP & SCCM) and virtualisation (Hyper-V), while also having … on delivering value to customers; Possess excellent communication skills, ideally able to communicate technical issues to less technical staff and managers; Have experience in providing support to others, including Service Desk Analysts and Second Line Engineers; Proactive working attitude; Have experience of producing and updating technical documentation to a high standard; Occasional travel to other Leidos and customer sites … need to be able to achieve a high level of security clearance. SKILLS AND KNOWLEDGE: Excellent written and oral communication skills as the central point of contact for Deployed Service Delivery. Experience of ITIL Service Management Experience of software maintenance and support to include servers, workstations, laptops, network and peripheral devices. Experience in the installation and configuration of More ❯

to £53,393 per annum Contract type: Permanent Hours: Full time, 37 hours per week Closing Date: Monday 21st July 2025 This is an exciting opportunity for a Service Delivery Manager to join a dynamic, customer-led organisation that values innovation, collaboration, and high-quality service delivery. As a Service Delivery Manager, you'll play … more than 86 countries. CSG delivers critical services across 33 trading businesses, with specialisms in IT, HR, energy, education, legal, procurement, and more. Why this role matters As a Service Delivery Manager, you will play a critical role in aligning IT services with business priorities by building strong, service-focused relationships with senior stakeholders. You will be … responsible for ensuring consistent, high-quality service delivery that meets or exceeds agreed performance levels. Acting as the key point of contact for all service matters, you will proactively manage performance, drive continuous improvement, and support strategic goals, making you central to maintaining customer satisfaction and operational excellence. What you'll be doing Build and maintain strong More ❯

to ensure the smooth and efficient operation of our IT infrastructure, hardware, and software environments. In this key role, you'll provide expert 3rd line support to the IT Service Delivery team and wider business, playing a pivotal role in maintaining, improving, and evolving our IT landscape. You'll work closely with suppliers and internal teams to introduce … and implement effective solutions. Technical Consultancy and Leadership: Provide expert IT consultancy to business teams, lead or participate in complex projects, and take responsibility for the quality and timely delivery of technical outcomes. Solution Design and Implementation: Develop innovative, cost-effective, and agile technical solutions aligned with business needs and IT policy. Lead technical design, build, and testing phases … of projects. Service Improvement and Innovation: Continuously evaluate new technologies and recommend improvements to enhance the effectiveness, efficiency, and reliability of IT services and platforms. Collaboration and Relationship Management: Build and maintain strong relationships across IT, business teams, and key suppliers to ensure cohesive working relationships and effective service delivery. Infrastructure Performance and Continuity: Ensure high availability, performance More ❯

platforms that support global business operations and the associated applications estate. The role requires a proactive leader who can drive IT operational excellence, manage security risks, focus on continual service improvement, drive transformational delivery projects, and work effectively with internal stakeholders and third-party vendors to deliver a high-quality Global IT services. Working in line with the … mitigate cyber threats using SIEM, endpoint security, and vulnerability management tools. • Networking & Infrastructure Security: Understanding of firewalls, VPNs, SD-WAN, DNS security, endpoint protection, and cloud security controls. • IT Service Management & Automation: Experience implementing ITIL-based service management, automating operational tasks, and optimising service delivery. Operational & Leadership Skills: • IT Operations & Service Continuity: Ability to ensure IT … resilient, and fit for purpose, with a strong focus on business continuity and disaster recovery. • Supplier & Vendor Management: Experience managing third-party IT vendors, MSPs, and SaaS providers, ensuring service levels, performance, and cost-effectiveness. • Project Leadership & Change Management: Ability to lead technology projects, system upgrades, and platform migrations, ensuring smooth execution and minimal business disruption. • Process Improvement & Automation More ❯

stable and high-performing operation of applications across our Retail Technology business. This role plays a critical part in managing support teams, refining support processes and tools, and driving service excellence for our SaaS offerings, in-house applications, and third-party systems. You will collaborate closely with stakeholders from TechOps, IT Service Desk, Engineering, and Business teams to … ensure seamless service delivery. Additionally, you will contribute to the ongoing modernization of our technology stack, ensuring we continuously improve and innovate our application support strategies Key Responsibilities: Own Application Support Lifecycle: Ensure end-to-end support for critical business applications, meeting SLAs and availability targets. Incident & Problem Management: Lead resolution and root cause analysis for all Retail application … Engage with business, development, and infrastructure teams to address pain points and ensure smooth change and release transitions. Vendor Oversight: Manage third-party vendor performance and ensure accountability for service delivery. Service Monitoring & Metrics: Define and track KPIs, dashboards, and metrics to measure support quality and team performance. Proactive Monitoring: Drive proactive detection and prevention of incidents across More ❯

across their UK and European offices. This is a key hire within their Technology Services function, reporting into the Infrastructure & Security Manager. You'll lead day-to-day IT service delivery helping manage the internal support team and 3rd party providers - while also driving continuous improvement across user support, service processes, and operational tooling. The business is … are run. They've got the complexity of a multi-site, multi-national setup, but without the red tape of a large corporate. Core Responsibilities: Lead and manage IT Service Desk operations, ensuring strong performance and user satisfaction. Act as escalation point for major incidents - coordinating resolution and keeping stakeholders informed. Take ownership of Incident, Request, and Escalation processes … and chair CAB meetings. Support desktop, mobile, and office IT environments - including vendor relationships, licensing and asset management. Work closely with internal teams and external partners to align on service improvement priorities. Occasionally travel to European offices when required. Key Experience We're Looking For: Solid experience in a technical operations, IT service delivery, or service More ❯

transform secured finance through innovation, reliability, and customer-first thinking. Your Opportunity to Deliver Excellence and Build Impactful Relationships! Are you a customer-focused operations expert who thrives on service quality, stakeholder management, and problem-solving? We're looking for a Service Delivery Manager to join our collaborative team and be a trusted partner to our customers … post-implementation. In this role, you'll be the key point of contact for live customers, owning service performance, managing upgrades, resolving issues, and building long-term relationships. You'll work across teams to ensure smooth operations, continuous improvement, and high customer satisfaction. If you're passionate about service excellence, proactive communication, and operational success, this is your … chance to make a measurable difference at Lendscape. The Service Delivery Manager is responsible for ensuring the effective and efficient delivery of services to customers, with a strong focus on maintaining high service levels and enhancing the overall customer experience. The role involves working closely with a cross-functional team dedicated to supporting live customers, driving More ❯

Service Manager Alscient, Leeds, England, United Kingdom (Hybrid) Role To support our ongoing growth, we are currently seeking an experienced, customer-focused Service Manager responsible for driving outstanding service and support within our ITSM Function. The successful candidate will be responsible for overseeing incident, problem, and change management aligned with ITIL best practices, driving continual service improvement and ensuring performance against SLAs. The role involves working closely with delivery teams and key stakeholders in understanding customer needs to provide outstanding service, build lasting relationships and ensuring the delivery of value from our tailored solutions. This is an exciting and hands-on opportunity to make a real difference by putting customer success and … service quality at the centre of everything we do. Why Alscient? We are experts in digital transformation and are proud to be Summit level Salesforce Partners and Advanced tier AWS Partners with over 15 years of proven experience developing solutions, supporting services and driving customer success. Our certified consultants and developers build futureproof, innovative cloud solutions and provide managed More ❯

have what it takes to help us make a difference? This could be the perfect time for you to join us in our Digital Department as a Head of Service Management. Reporting directly to the Chief Technology Officer (CTO) and serving as a key member of the Digital Policing Senior Management team, the Head of Service Management is … entrusted with the oversight of the delivery and management of digital services across the Force. The Head of Service Management will lead a team of IT professionals, overseeing all aspects of Service Design and Transition, and spearheading continuous improvement initiatives to enhance service quality and operational effectiveness. Furthermore, this role places a strong emphasis on risk … governance and seamless integration across planning, design, build, and operational functions. The role mandates the establishment and maintenance of effective policies and procedures, the meticulous recording of operational and delivery metrics, and the timely fulfilment of customer commitments to the highest quality standards. What you'll do Structure all Digital services within a Service Catalogue defining ownership, accountability More ❯

Salary is £35k-£40k About the role The IT Support Engineer, located in the Jersey office, will primarily provide on-site support while also contributing expertise to the global Service Delivery team. This role includes managing technical incidents and service requests as part of the company’s Service Desk team, delivering hands-on assistance to resolve … IT issues, ensuring high-quality service delivery to internal staff, and supporting the smooth and efficient operation of IT services across the organisation. Key Accountabilities: Provides first and second-line technical support to internal staff, ensuring outstanding customer service across in-person, phone, and email interactions. Diagnoses and resolves technical incidents involving end-user devices, software, and … local infrastructure. Collaborates with the global Service Delivery team to manage escalations and assist in resolving complex technical issues. Ensures local IT support activities meet user requirements and align with overall system functionality. Maintains and supports office-specific IT systems, including servers, networking hardware, and peripheral devices. Escalates critical issues to Systems Engineers or senior IT leadership as More ❯

mitigate cyber threats using SIEM, endpoint security, and vulnerability management tools. Networking & Infrastructure Security: Understanding of firewalls, VPNs, SD-WAN, DNS security, endpoint protection, and cloud security controls. IT Service Management & Automation: Experience implementing ITIL-based service management, automating operational tasks, and optimising service delivery. Operational & Leadership Skills: IT Operations & Service Continuity: Ability to ensure IT … resilient, and fit for purpose, with a strong focus on business continuity and disaster recovery. Supplier & Vendor Management: Experience managing third-party IT vendors, MSPs, and SaaS providers, ensuring service levels, performance, and cost-effectiveness. Project Leadership & Change Management: Ability to lead technology projects, system upgrades, and platform migrations, ensuring smooth execution and minimal business disruption. Process Improvement & Automation … years, Buy before Build mentality and demonstrable migration of Legacy VM based estates to SaaS and Azure Cloud services platforms, Global Operational team management experience (human resources, strategic delivery, operational service, audit lead for Infra, budget ) Key 3 rd party operational infrastructure vendor management - i.e. management of managed service partners as a team extension globally, as well More ❯

team reports into the Application Support Manager and are responsible for all aspects pertaining to maintenance of the estate from ticket resolution to minor upgrades and patching. Quality of service delivery & support is key, as is a knowledge of application development/integration and an appreciation of infrastructure design within a legal framework/architecture. Strong problem-solving … a team to provide second and third line support and resolution for incidents and problems within an ITIL framework. Collaborate with the application development teams to ensure supportable solution delivery and quality assure systems as they move from development into test and live. Collaborate with the project delivery team to ensure adequate support models are in place for … new applications or products delivered. Work as part of a team to deliver projects to improve systems manageability & supportability (in house & 3rd party) within the Change Management delivery process. Participate in DR invocation and testing and provide maintenance and monitoring of DR/BCP readiness. Creation of technical documentation and facilitation of hand-over for development projects Monitor and More ❯

platforms that support global business operations and the associated applications estate. The role requires a proactive leader who can drive IT operational excellence, manage security risks, focus on continual service improvement, drive transformational delivery projects, and work effectively with internal stakeholders and third-party vendors to deliver a high-quality Global IT services. Working in line with the … mitigate cyber threats using SIEM, endpoint security, and vulnerability management tools. Networking & Infrastructure Security: Understanding of firewalls, VPNs, SD-WAN, DNS security, endpoint protection, and cloud security controls. IT Service Management & Automation: Experience implementing ITIL-based service management, automating operational tasks, and optimising service delivery. Operational & Leadership Skills: IT Operations & Service Continuity: Ability to ensure IT … resilient, and fit for purpose, with a strong focus on business continuity and disaster recovery. Supplier & Vendor Management: Experience managing third-party IT vendors, MSPs, and SaaS providers, ensuring service levels, performance, and cost-effectiveness. Project Leadership & Change Management: Ability to lead technology projects, system upgrades, and platform migrations, ensuring smooth execution and minimal business disruption. Process Improvement & Automation More ❯

platforms that support global business operations and the associated applications estate. The role requires a proactive leader who can drive IT operational excellence, manage security risks, focus on continual service improvement, drive transformational delivery projects, and work effectively with internal stakeholders and third-party vendors to deliver a high-quality Global IT services. Working in line with the … support roles/services as a requirement, across multiple technical areas. The role requires the ability to "lead by example" and perform line management for direct reports and manage service partners reporting into the function. Additional responsibilities are to respond to support requests by Key Responsibilities: IT Operations & Cloud Platform Management Lead the transitional journey from a hybrid IT … lifecycles, for both legacy cloud assets and proposed cloud solutions. Provide support (technical and resource management) to the wider IT product teams. Vendor & Supplier Management Manage relationships with cloud service providers, third-party vendors, and MSPs, ensuring optimal service delivery and value for investment. Negotiate cloud service agreements, monitor SLAs, and ensure vendor compliance with security More ❯

for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty high! We're looking for a Service Delivery Manager within the Digital Workspace pillar who will oversee the effective delivery of IT services across the Digital Workspace, the broader non-focus business services, and … with product owners, developers, architects, and business teams to deliver reliable, value-driven services-using automation and Azure technologies to reduce risk and improve performance. As part of the Service Management community, you'll help shape shared processes, manage SLAs, oversee operational changes, and support ongoing service improvements across the Technology pillar. We value flexible working, so you … success: Excellent communication skills, verbal and written Strong time management and organisational skills Leadership and influencing skills, able to collaborate across technical and business teams Analytical mindset focused on service improvements and automation opportunities Passion for delivering business value through technology and service excellence Ability to manage multiple priorities and projects effectively Experience in aligning IT services with More ❯

for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty high! We're looking for a Service Delivery Manager within the Digital Workspace pillar who will oversee the effective delivery of IT services across the Digital Workspace, the broader non-focus business services, and … with product owners, developers, architects, and business teams to deliver reliable, value-driven services-using automation and Azure technologies to reduce risk and improve performance. As part of the Service Management community, you'll help shape shared processes, manage SLAs, oversee operational changes, and support ongoing service improvements across the Technology pillar. We value flexible working, so you … success: Excellent communication skills, verbal and written Strong time management and organisational skills Leadership and influencing skills, able to collaborate across technical and business teams Analytical mindset focused on service improvements and automation opportunities Passion for delivering business value through technology and service excellence Ability to manage multiple priorities and projects effectively Experience in aligning IT services with More ❯

for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty high! We're looking for a Service Delivery Manager within the Digital Workspace pillar who will oversee the effective delivery of IT services across the Digital Workspace, the broader non-focus business services, and … with product owners, developers, architects, and business teams to deliver reliable, value-driven services-using automation and Azure technologies to reduce risk and improve performance. As part of the Service Management community, you'll help shape shared processes, manage SLAs, oversee operational changes, and support ongoing service improvements across the Technology pillar. We value flexible working, so you … success: Excellent communication skills, verbal and written Strong time management and organisational skills Leadership and influencing skills, able to collaborate across technical and business teams Analytical mindset focused on service improvements and automation opportunities Passion for delivering business value through technology and service excellence Ability to manage multiple priorities and projects effectively Experience in aligning IT services with More ❯

These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity As a Service Delivery Manager (SDM), you will be a trusted advisor to our clients, responsible for the successful delivery of Operate engagements. You will act as the bridge between … the client and our operational delivery teams, ensuring seamless service and exceeding client expectations. Connect to your skills and professional experience Client Relationship Management: Build and maintain strong, trusted relationships with key client stakeholders, acting as a strategic partner and advisor. Service Design: Lead the design and development of new services, ensuring alignment with business needs and … client requirements. Service Transition: Oversee the smooth and efficient transition of services from design to live operation, minimising disruption and ensuring adherence to agreed service levels. Service Delivery Excellence: Oversee the end-to-end delivery of Operate engagements, ensuring adherence to service level agreements (SLAs) and contractual obligations. Incident, Problem, and Change Management: Lead More ❯

Head of IT Enterprise Service Engineering Join to apply for the Head of IT Enterprise Service Engineering role at Ricoh Europe Head of IT Enterprise Service Engineering Join to apply for the Head of IT Enterprise Service Engineering role at Ricoh Europe Get AI-powered advice on this job and more exclusive features. Change your job … change your workplace, change your future... Ricoh are currently recruiting for a Head of IT Enterprise Service Engineering based in London who will be accountable for establishing and leading core service engineering functions—including release and deployment management, testing and data migration, service transition and enablement, environment management and quality assurance—across the enterprise IT landscape. This … resolute in our mission - you work for us, and we`ll work for you. What you will be doing Define the vision, operating model, and roadmap for the IT Service Engineering function aligned with the company’s transformation goals. Build and lead cross-functional teams responsible for each core capability area. Establish best-in-class, standardised, automated, and auditable More ❯

Responsible for overseeing the day-to-day operations of the IT operations functions including Cloud infrastructure operations and disaster recovery. Management of outsourced service provider activities including IT service levels, audit, compliance, IT controls and disaster recovery activities. What you will be doing: Operations Management Act as initial point of contact and escalation for Cloud infrastructure operations. Ensure … all requests and escalations from users for service support and system changes are handled promptly and effectively monitor the key performance indicators and SLAs. Review and develop procedures and working practices for the efficient and effective running of all tasks associated with operating and controlling the Cloud infrastructure. Ensure that robust availability monitoring and capacity planning procedures are in … place to ensure the resilience of operational services. Work with the wider IT team and managed service provider on the delivery of IT projects and cyber security remediation activities. Attend service reviews and carry out performance report reviews. Assist with maturing IT service management principles including governance, policies, processes, procedures, and standards. Identify opportunities for optimisation More ❯