and enhancing GÉANT’s collaboration tools, workplace technology, and infrastructure services; enabling teams to work efficiently across local and remote environments. You will lead service management initiatives, oversee IT infrastructure, and deliver strategic projects that improve efficiency, security, and user experience. As a key member of the Digital Services … will contribute to a unified strategy across all areas of Digital Services. What You’ll Be Responsible For You will be responsible for monitoring servicedelivery through structured systems and processes to ensure consistent performance and service excellence. You'll also manage the Configuration Management Database (CMDB … to ensure compliance and effective tracking of assets. Maintaining strong relationships with key internal stakeholders and external vendors will be essential to support successful servicedelivery and continuous improvement. Additionally, you will take ownership of the IT Service Catalogue, fostering transparency and user engagement, while promoting a More ❯
and enhancing GÉANT’s collaboration tools, workplace technology, and infrastructure services; enabling teams to work efficiently across local and remote environments. You will lead service management initiatives, oversee IT infrastructure, and deliver strategic projects that improve efficiency, security, and user experience. As a key member of the Digital Services … will contribute to a unified strategy across all areas of Digital Services. What You’ll Be Responsible For You will be responsible for monitoring servicedelivery through structured systems and processes to ensure consistent performance and service excellence. You'll also manage the Configuration Management Database (CMDB … to ensure compliance and effective tracking of assets. Maintaining strong relationships with key internal stakeholders and external vendors will be essential to support successful servicedelivery and continuous improvement. Additionally, you will take ownership of the IT Service Catalogue, fostering transparency and user engagement, while promoting a More ❯
and beyond for our customers are what keep us growing, hence continuously looking for new colleagues to join and be part of our journey. ServiceDelivery Specialist at Blue Wireless Based on our offices located in Chester UK, as our ServiceDelivery Specialist, you’ll be … the ‘air traffic controller’ ensuring the successful delivery of services for customers across Europe, UK, and Middle East managing the end-to-end process from order intake to order completion. As we quickly expand across the region, the role will demand a self-starter, well-organized, proactive colleague, able More ❯
and beyond for our customers are what keep us growing, hence continuously looking for new colleagues to join and be part of our journey. ServiceDelivery Specialist at Blue Wireless Based on our offices located in Chester UK, as our ServiceDelivery Specialist, you’ll be … the ‘air traffic controller’ ensuring the successful delivery of services for customers across Europe, UK, and Middle East managing the end-to-end process from order intake to order completion. As we quickly expand across the region, the role will demand a self-starter, well-organized, proactive colleague, able More ❯
and beyond for our customers are what keep us growing, hence continuously looking for new colleagues to join and be part of our journey. ServiceDelivery Specialist at Blue Wireless Based on our offices located in Chester UK, as our ServiceDelivery Specialist, you’ll be … the ‘air traffic controller’ ensuring the successful delivery of services for customers across Europe, UK, and Middle East managing the end-to-end process from order intake to order completion. As we quickly expand across the region, the role will demand a self-starter, well-organized, proactive colleague, able More ❯
and beyond for our customers are what keep us growing, hence continuously looking for new colleagues to join and be part of our journey. ServiceDelivery Specialist at Blue Wireless Based on our offices located in Chester UK, as our ServiceDelivery Specialist, you’ll be … the ‘air traffic controller’ ensuring the successful delivery of services for customers across Europe, UK, and Middle East managing the end-to-end process from order intake to order completion. As we quickly expand across the region, the role will demand a self-starter, well-organized, proactive colleague, able More ❯
Description The Cost Estimator supports the UK & German sales activity by developing and delivering timely and accurate costing for complex high value multi-year service contracts, bids and renewals, so being fluent in both German & English is a must for this position. The role sits as part of a … to help bids teams and sales colleagues create innovative bid strategies. Gather inputs and data (cost, field, market) from specialists around the business including servicedelivery, supply chain, engineering, finance, legal, programmes and product management, ensuring they are accurate, to build deal costing. Build costing and pricing models … Provide accurate and timely costing (and where applicable pricing) inputs to business cases, in accordance with the agreed schedule. Support briefing of costing to servicedelivery teams for won business. Communicate status and process of costing and pricing activities to key stakeholders. Create and use standard, repeatable methodologies. More ❯
Description The Cost Estimator supports the UK & German sales activity by developing and delivering timely and accurate costing for complex high value multi-year service contracts, bids and renewals, so being fluent in both German & English is a must for this position. The role sits as part of a … to help bids teams and sales colleagues create innovative bid strategies. Gather inputs and data (cost, field, market) from specialists around the business including servicedelivery, supply chain, engineering, finance, legal, programmes and product management, ensuring they are accurate, to build deal costing. Build costing and pricing models … Provide accurate and timely costing (and where applicable pricing) inputs to business cases, in accordance with the agreed schedule. Support briefing of costing to servicedelivery teams for won business. Communicate status and process of costing and pricing activities to key stakeholders. Create and use standard, repeatable methodologies. More ❯
Telford, Shropshire, West Midlands, United Kingdom
Eteam Workforce Limited
specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you. Description Job Title: Delivery Assurance Delivery Manager (Operations & Reporting) Clearance required: BPSS Duration: 6 months Location: Telford, with an expectation of 2 full days per week in … the office Contract Inside IR35 Rate: 402/day Inside IR35 Skills: Communication, Attention to Detail, Proactiveness, Organised, Stakeholder Management, ServiceDelivery, e-Monitoring The Delivery Manager is responsible for: MU SME for Delivery Tooling (e-Monitoring); acting as a key liaison with Group for intercepting … the OneFinance programme, firmly establishing toolsets with the Cross-Contract view, providing assurance of both compliant and relevant use To support financial reporting in Delivery Assurance Management of work requests received from the wider MU; utilising the expertise from with DA to provide responses that are fulfil stakeholder needs More ❯
based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service. ServiceDelivery Manager East London £45,719 - £48,125 per year 40 hours per week - Monday to Friday - 8:00am to 4:30pm We … based team of 10 to 20 directly employed operatives (DLOs) as well as subcontractors. Key responsibilities include operational management of the end-to-end delivery of void repairs across the London region, ensuring that void properties are turned around to target, within budget and to our Lettable standard. On … required as you will be provided with a company van. You will also have opportunities to develop your career within Sanctuary. The role of ServiceDelivery Manager will include: Overseeing repairs and refurbishment projects to void properties, ensuring they are carried out to a high standard Inspecting works More ❯
Goole, East Riding, North East, United Kingdom Hybrid / WFH Options
Tunstall Healthcare (UK) Ltd
Director of Customer Experience , you will lead Tunstall Response (our national Alarm Receiving Centre) and all customer experience teams and processes, ensuring exceptional customer service, proactive support, and operational excellence. As a key enabler of Tunstall's strategic transformation and the development of Independent Living as a Service (ILaaS), you will embed a customer-centric operating model that supports new service propositions, drives customer loyalty, and creates scalable, future-proof service capabilities. The Ideal candidate: To be successful in this role you will significant leadership experience within customer experience, servicedelivery or customer … operations roles, ideally within healthcare, telecare, technology-enabled care, or critical services. You will have a deep understanding of service design, customer success management, contact centre excellent and demonstrable success of leading customer transformation programmes. You will have a customer-first approach, but with strong commercial acumen, able to More ❯
York, Yorkshire, United Kingdom Hybrid / WFH Options
Hiscox SA
Reporting to: IT Service & Change Management Team Lead Location: York Type: Permanent Band: II Job Summary: A Hiscox IT Service Manager (ITSM) is responsible for the management and delivery of the organization's IT services, and continual service improvement (CSI) planning and facilitation. They will ensure … and eradication of repeat incidents. Ensuring regular stakeholder engagement updates are delivered, and showing significant control at all times throughout and post the incident. Service Strategy: Delivering the strategies for IT service management that align with the organization's goals. Service Operations: Overseeing servicedelivery and collaborating with the Product Team to ensure that services are delivered according to standards. Service Level Agreements: Defining service level agreements (SLAs), experience level agreements (XLA), and operational level agreements (OLAs). Service Quality Measurement: Creating the measurement and success criteria of new and existing More ❯
Field Service Supervisor e-STORAGE is a subsidiary of Canadian Solar and a leading company specializing in the design, manufacturing, and integration of battery energy storage systems for utility-scale applications. The Company offers its own proprietary LFP battery solution, comprehensive EPC services, and innovative solutions aimed at improving … one of the most bankable companies in the solar and renewable energy industry. For additional information about Canadian Solar, visit www.canadiansolar.com Position Title: Field Service Supervisor Department: Project Implementation Entity: CS e-Storage Reports To: Sr Service Manager Location: Glasgow, Edinburgh, Leeds, Manchester, UK Position Summary: The Field … Service Supervisor (UK) will be an integral part of the service team, leading the Snr Service and Service Technicians to successfully complete preventative and corrective maintenance of CSI Energy Storage’s Solbank Storage Power Block (SPB). The individual will also be responsible for fulfilling obligations More ❯
NOC Engineer Southampton, Hybrid £45,000, 26 days holiday, 5% Pension, Death in Service Must be Security Cleared As an NOC Engineer, you’ll strengthen your networking skills in a diverse IT environment, supporting an international company dedicated to reducing energy waste and costs. Working within a team of … NOC Engineers, you will help implement, monitor, and support IT infrastructure and servicedelivery across the company’s network. This includes supporting and maintaining a Cisco, Palo Alto and Linux network infrastructure, validating compliance with strict Information Security Management best practices, and proactively monitoring the uptime of IT … systems, servers, and services to address outages as they arise. Key Responsibilities: - Participate in proactive IT upgrades and scheduled penetration testing. - Support servicedelivery with management reports around KPIs. - Operate on a rotating 24/7 shift pattern, including two 12-hour shifts and three 6-hour shifts More ❯
NOC Engineer Southampton, Hybrid £45,000, 26 days holiday, 5% Pension, Death in Service Must be Security Cleared As an NOC Engineer, you’ll strengthen your networking skills in a diverse IT environment, supporting an international company dedicated to reducing energy waste and costs. Working within a team of … NOC Engineers, you will help implement, monitor, and support IT infrastructure and servicedelivery across the company’s network. This includes supporting and maintaining a Cisco, Palo Alto and Linux network infrastructure, validating compliance with strict Information Security Management best practices, and proactively monitoring the uptime of IT … systems, servers, and services to address outages as they arise. Key Responsibilities: - Participate in proactive IT upgrades and scheduled penetration testing. - Support servicedelivery with management reports around KPIs. - Operate on a rotating 24/7 shift pattern, including two 12-hour shifts and three 6-hour shifts More ❯
NOC Engineer Southampton, Hybrid £45,000, 26 days holiday, 5% Pension, Death in Service Must be Security Cleared As an NOC Engineer, you’ll strengthen your networking skills in a diverse IT environment, supporting an international company dedicated to reducing energy waste and costs. Working within a team of … NOC Engineers, you will help implement, monitor, and support IT infrastructure and servicedelivery across the company’s network. This includes supporting and maintaining a Cisco, Palo Alto and Linux network infrastructure, validating compliance with strict Information Security Management best practices, and proactively monitoring the uptime of IT … systems, servers, and services to address outages as they arise. Key Responsibilities: - Participate in proactive IT upgrades and scheduled penetration testing. - Support servicedelivery with management reports around KPIs. - Operate on a rotating 24/7 shift pattern, including two 12-hour shifts and three 6-hour shifts More ❯
NOC Engineer Southampton, Hybrid £45,000, 26 days holiday, 5% Pension, Death in Service Must be Security Cleared As an NOC Engineer, you’ll strengthen your networking skills in a diverse IT environment, supporting an international company dedicated to reducing energy waste and costs. Working within a team of … NOC Engineers, you will help implement, monitor, and support IT infrastructure and servicedelivery across the company’s network. This includes supporting and maintaining a Cisco, Palo Alto and Linux network infrastructure, validating compliance with strict Information Security Management best practices, and proactively monitoring the uptime of IT … systems, servers, and services to address outages as they arise. Key Responsibilities: - Participate in proactive IT upgrades and scheduled penetration testing. - Support servicedelivery with management reports around KPIs. - Operate on a rotating 24/7 shift pattern, including two 12-hour shifts and three 6-hour shifts More ❯
Southampton, Hampshire, South East, United Kingdom Hybrid / WFH Options
Spectrum It Recruitment Limited
NOC Engineer Southampton, Hybrid £45,000, 26 days holiday, 5% Pension, Death in Service Must be Security Cleared As an NOC Engineer, you'll strengthen your networking skills in a diverse IT environment, supporting an international company dedicated to reducing energy waste and costs. Working within a team of … NOC Engineers, you will help implement, monitor, and support IT infrastructure and servicedelivery across the company's network. This includes supporting and maintaining a Cisco, Palo Alto and Linux network infrastructure, validating compliance with strict Information Security Management best practices, and proactively monitoring the uptime of IT … systems, servers, and services to address outages as they arise. Key Responsibilities: - Participate in proactive IT upgrades and scheduled penetration testing. - Support servicedelivery with management reports around KPIs. - Operate on a rotating 24/7 shift pattern, including two 12-hour shifts and three 6-hour shifts More ❯
NOC Engineer Southampton, Hybrid £45,000, 26 days holiday, 5% Pension, Death in Service Must be Security Cleared As an NOC Engineer, you'll strengthen your networking skills in a diverse IT environment, supporting an international company dedicated to reducing energy waste and costs. Working within a team of … NOC Engineers, you will help implement, monitor, and support IT infrastructure and servicedelivery across the company's network. This includes supporting and maintaining a Cisco, Palo Alto and Linux network infrastructure, validating compliance with strict Information Security Management best practices, and proactively monitoring the uptime of IT … systems, servers, and services to address outages as they arise. Key Responsibilities: - Participate in proactive IT upgrades and scheduled penetration testing. - Support servicedelivery with management reports around KPIs. - Operate on a rotating 24/7 shift pattern, including two 12-hour shifts and three 6-hour shifts More ❯
Employment Type: Permanent
Salary: £35000 - £40000/annum 25 Days holiday, Pension Scheme
with a view to global management . The ideal candidate for this role will have a 80/20 mix of SOC management/ServiceDelivery experience As a SOC Manager you will be able to demonstrate a knowledge of the current cyber threats and security measures available … and good technical IT knowledge or experience. You will have at least 5 years of IT experience with significant exposure to IT Security and ServiceDelivery aspects, be skilled in conceptualizing creative solutions, as well as documenting and presenting them to SMT, have the ability to lead and … such as ISO2700, ITIL, COBIT or NIST, (knowledge of the ISF Standard of Good Practice would be an advantage) and have an understanding of ServiceDelivery frameworks such as ITIL. You will prepare regular reports to Program Office and Business stakeholders on performance and development of the SOC More ❯
with a view to global management . The ideal candidate for this role will have a 80/20 mix of SOC management/ServiceDelivery experience As a SOC Manager you will be able to demonstrate a knowledge of the current cyber threats and security measures available … and good technical IT knowledge or experience. You will have at least 5 years of IT experience with significant exposure to IT Security and ServiceDelivery aspects, be skilled in conceptualizing creative solutions, as well as documenting and presenting them to SMT, have the ability to lead and … such as ISO2700, ITIL, COBIT or NIST, (knowledge of the ISF Standard of Good Practice would be an advantage) and have an understanding of ServiceDelivery frameworks such as ITIL. You will prepare regular reports to Program Office and Business stakeholders on performance and development of the SOC More ❯
City of London, London, Canary Wharf, United Kingdom
Fusion People Ltd
with a view to global management . The ideal candidate for this role will have a 80/20 mix of SOC management/ServiceDelivery experience As a SOC Manager you will be able to demonstrate a knowledge of the current cyber threats and security measures available … and good technical IT knowledge or experience. You will have at least 5 years of IT experience with significant exposure to IT Security and ServiceDelivery aspects, be skilled in conceptualizing creative solutions, as well as documenting and presenting them to SMT, have the ability to lead and … such as ISO2700, ITIL, COBIT or NIST, (knowledge of the ISF Standard of Good Practice would be an advantage) and have an understanding of ServiceDelivery frameworks such as ITIL. You will prepare regular reports to Program Office and Business stakeholders on performance and development of the SOC More ❯
Employment Type: Permanent
Salary: £90000 - £100000/annum hybrid, great benefits
Farnborough, Hampshire, United Kingdom Hybrid / WFH Options
Leidos
Description Portfolio Director Leidos UK is seeking an experienced and motivated Portfolio Director/Delivery Lead to lead a high-profile programme composed of mission-critical ServiceDelivery and technology transformation elements to support our National Security. The successful candidate will head a team of senior Programme … Managers, Technical Experts, and ServiceDelivery professionals to drive the delivery of a service which constitutes Critical National Infrastructure and is supported by three major change and transformation pillars to enable digital modernisation. This is a true 'Director' role in which you will be comfortable with … have a clear approach to planning new work, sharing it with the wider team to drive continuous improvement. An individual with significant customer-facing delivery experience, the successful candidate will have a strong grasp of the PM discipline and ideally an understanding of Systems Thinking and principles, with exposure More ❯
extensive cloud technical expertise to lead and grow our Cloud-Managed Services practice. You'll operate as a technical authority and strategic leader, driving delivery excellence across a diverse customer portfolio. Working closely with internal teams and stakeholders, you'll ensure best practices in servicedelivery, help … shape future offerings, and support the overall cloud strategy. You'll play a key role in mentoring, guiding delivery teams, and enabling capability development, ensuring services align with customer needs and market expectations. This includes supporting the Consulting Services Director in ensuring Managed Services runs smoothly and at high … quality standards. Key Responsibilities: Act as technical lead and SME across delivery and pre-sales for Cloud Managed Services. Own servicedelivery governance, ensuring customer outcomes are met or exceeded. Build trusted relationships with clients, presenting business value and ensuring successful engagements. Guide technical teams through mentoring More ❯
City of London, London, South Bank, United Kingdom
ARM
extensive cloud technical expertise to lead and grow our Cloud-Managed Services practice. You'll operate as a technical authority and strategic leader, driving delivery excellence across a diverse customer portfolio. Working closely with internal teams and stakeholders, you'll ensure best practices in servicedelivery, help … shape future offerings, and support the overall cloud strategy. You'll play a key role in mentoring, guiding delivery teams, and enabling capability development, ensuring services align with customer needs and market expectations. This includes supporting the Consulting Services Director in ensuring Managed Services runs smoothly and at high … quality standards. Key Responsibilities: Act as technical lead and SME across delivery and pre-sales for Cloud Managed Services. Own servicedelivery governance, ensuring customer outcomes are met or exceeded. Build trusted relationships with clients, presenting business value and ensuring successful engagements. Guide technical teams through mentoring More ❯