essential beating heart of our customers’ businesses, supporting them in a range of objectives, from maintaining legislative compliance to boosting engagement with stakeholders and enhancing productivity. The Role: The Service Transformation Manager will work within the PMO & Service Transformation Team to drive change and transformation within our Managed Payroll Services (MPS) organization. This position will involve … of working as part of a simplification programme, including moving customers onto one unified platform, aligning processes across multiple teams, consolidating multiple brands and standardising services & SLA’s. The Service Transformation Manager will oversee change management efforts, process redesign, stakeholder management, and data insights to effect informed decisions. This is a highly crucial role that will shape More ❯
essential beating heart of our customers’ businesses, supporting them in a range of objectives, from maintaining legislative compliance to boosting engagement with stakeholders and enhancing productivity. The Role: The Service Transformation Manager will work within the PMO & Service Transformation Team to drive change and transformation within our Managed Payroll Services (MPS) organization. This position will involve … of working as part of a simplification programme, including moving customers onto one unified platform, aligning processes across multiple teams, consolidating multiple brands and standardising services & SLA’s. The Service Transformation Manager will oversee change management efforts, process redesign, stakeholder management, and data insights to effect informed decisions. This is a highly crucial role that will shape More ❯
Technical ServiceManager Defence Satellite Communications A Technical ServiceManager role is available supporting Commercial Satellite Communication Services within a defence environment. This position involves ownership … of all support cases and close collaboration with Ministry of Defence system engineering and project teams to ensure timely resolution and process improvement. Reporting to a senior technical servicesmanager, the role requires coordinating multi-disciplinary teams to manage support visits efficiently, including logistics and commercial arrangements. The successful candidate will provide technical expertise, maintain high customer satisfaction … across satellite communications Coordinating support teams and external stakeholders to resolve complex technical issues Providing internal briefings to senior management on case status and plans Ensuring effective management of service visits, equipment, and invoicing Tracking support trends and owning improvement initiatives Supporting minor project management within obsolescence and support programmes Delivering training to 1st and 2nd line support staff More ❯
Technical ServiceManager Defence Satellite Communications A Technical ServiceManager role is available supporting Commercial Satellite Communication Services within a defence environment. This position involves ownership … of all support cases and close collaboration with Ministry of Defence system engineering and project teams to ensure timely resolution and process improvement. Reporting to a senior technical servicesmanager, the role requires coordinating multi-disciplinary teams to manage support visits efficiently, including logistics and commercial arrangements. The successful candidate will provide technical expertise, maintain high customer satisfaction … across satellite communications Coordinating support teams and external stakeholders to resolve complex technical issues Providing internal briefings to senior management on case status and plans Ensuring effective management of service visits, equipment, and invoicing Tracking support trends and owning improvement initiatives Supporting minor project management within obsolescence and support programmes Delivering training to 1st and 2nd line support staff More ❯
Technical Service Interface Manager West Yorkshire - Halifax £55,000 Brief Technical Service Interface Manager needed for a large facilities management organisation based in Leeds who are looking to employ an experienced and well-rounded individual that takes pride in their work with an in-depth knowledge of undertaking AP/CP Duties in support More ❯
Birmingham, West Midlands, West Midlands (County), United Kingdom
Tria
Service Delivery Manager - Finance & Back Office Applications Circa £70k per annum + benefits (Up to 20% bonus, life assurance and 25 days holiday + bank holidays) Hybrid - 2 - 3 days per week in Parklands office Our client is a Global FTSE 250 organisation undergoing a major transformation under a new CIO. Over the next three years, the … federated model to a centralised global structure, supported by significant investment in technology and a new global outsourcing model for IT operations. This role sits within the Infrastructure and Service Operations team and will be responsible for overseeing the delivery and performance of a suite of finance and back-office applications provided by an outsourced vendor. You'll act … needs Thriving in fast-paced, complex environments Winning hearts and minds across diverse stakeholder groups Working with third-party and offshore providers to deliver high-quality services Applying ITIL service management principles Experience or knowledge of SAP/S4 Hana and other financial platforms Please apply directly with your CV. If suitable, we'll be in touch to share More ❯
Stonehouse, Gloucestershire, South West, United Kingdom
LM RECRUITMENT SOLUTIONS LTD
Technical ServicesManager £50,000 Circa Stonehouse (Onsite) Managing team of 12 Engineers 37.5 hour week/26 days holiday + bank The Role Are you experienced in leading technical teams across multiple locations? Do you have a strong background in IT project delivery and hands-on support? If so, we have an exciting opportunity for you. We … are looking for a Technical ServicesManager to oversee the daily operations of our technical support team. You will ensure the smooth running of our technology systems, manage IT projects and work closely with other departments to maintain and improve our IT services. Key Responsibilities: Service Delivery Management: Oversee the day-to-day operations of the technical … support team, ensuring all service requests are addressed within customer SLAs and maintaining high standards of service delivery. Team Management: Lead, mentor, and develop the technical support team, providing guidance and support to enhance their skills and performance. Customer Facing Service Reviews: Conduct regular service reviews with customers to ensure their needs are being met and More ❯
countries around the world. It includes the broadcaster RTL Group, the trade book publisher Penguin Random House, the magazine publisher Gruner + Jahr, the music company BMG, the service provider Arvato, the Bertelsmann Printing Group, the Bertelsmann Education Group, and Bertelsmann Investments, an international network of funds. The company has 117,000 employees and generated revenues of €17.1 billion … in the 2015 financial year. Bertelsmann stands for creativity and entrepreneurship. This combination promotes first-class media content and innovative service solutions that inspire customers around the world Job description: Salary: £37,000.00 Location: Hams Hall Hours: 40 hours per week, Monday to Friday The Customer Service Delivery Manager is a critical position within our Key … or support internal and external weekly sync meetings and drive completion of relevant actions Manage the preparation and implementation of monthly and quarterly client meetings, providing insight into all service-related matters. Work with nominated clients to develop an understanding of their needs and ensure they are met. Liaise with other Arvato departments to progress any ad hoc operational More ❯
Manchester Area, United Kingdom Hybrid / WFH Options
KP Law
The Lawyer Awards. Role Summary Are you passionate about delivering excellent Data services and leading high-performing teams? Do you thrive in a hands-on leadership role where customer service, process improvement, and technical know-how all come together? We're looking for a Data Manager to join our dynamic data team and play a pivotal role … Data Engineers, Data Analysts and BI Developers. This is a fantastic opportunity to shape the way Data Services are delivered across the organisation, ensuring colleagues receive the very best service, whilst driving continuous improvement. This is a hands-on operational role where you'll manage data workload planning and work delivery, whilst managing the relationships between data and our … allocation including capacity planning, sprint planning, managing data stand up meetings and leading business wide data prioritisation meetings Formulate both short-term day-to-day and longer-term Data Service Delivery plans and identify and lead work on continuous improvement of the service Acting as a key escalation point for data support queries, providing guidance and issue resolution More ❯
warrington, cheshire, north west england, united kingdom Hybrid / WFH Options
KP Law
The Lawyer Awards. Role Summary Are you passionate about delivering excellent Data services and leading high-performing teams? Do you thrive in a hands-on leadership role where customer service, process improvement, and technical know-how all come together? We're looking for a Data Manager to join our dynamic data team and play a pivotal role … Data Engineers, Data Analysts and BI Developers. This is a fantastic opportunity to shape the way Data Services are delivered across the organisation, ensuring colleagues receive the very best service, whilst driving continuous improvement. This is a hands-on operational role where you'll manage data workload planning and work delivery, whilst managing the relationships between data and our … allocation including capacity planning, sprint planning, managing data stand up meetings and leading business wide data prioritisation meetings Formulate both short-term day-to-day and longer-term Data Service Delivery plans and identify and lead work on continuous improvement of the service Acting as a key escalation point for data support queries, providing guidance and issue resolution More ❯
bolton, greater manchester, north west england, united kingdom Hybrid / WFH Options
KP Law
The Lawyer Awards. Role Summary Are you passionate about delivering excellent Data services and leading high-performing teams? Do you thrive in a hands-on leadership role where customer service, process improvement, and technical know-how all come together? We're looking for a Data Manager to join our dynamic data team and play a pivotal role … Data Engineers, Data Analysts and BI Developers. This is a fantastic opportunity to shape the way Data Services are delivered across the organisation, ensuring colleagues receive the very best service, whilst driving continuous improvement. This is a hands-on operational role where you'll manage data workload planning and work delivery, whilst managing the relationships between data and our … allocation including capacity planning, sprint planning, managing data stand up meetings and leading business wide data prioritisation meetings Formulate both short-term day-to-day and longer-term Data Service Delivery plans and identify and lead work on continuous improvement of the service Acting as a key escalation point for data support queries, providing guidance and issue resolution More ❯
Wooburn Green, High Wycombe, Buckinghamshire, England, United Kingdom Hybrid / WFH Options
Costa Coffee
help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day. And as a Senior Service Delivery Managerthere’s never been a better time to join. This role will ensure the delivery and maintenance of robust, resilient technology systems and services to support the operation … of Costa business globally. It will also support the Head of Technology Service and Operations to define and deliver the Service Management strategy. So, why Costa? We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression and integrity, with some pretty brilliant perks to sweeten … future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players. What you’ll do Being a Senior Service Delivery Manageris about so much more than bringing our coffee to the world. It’s your chance to stir up real success – which means you’ll be: the operational More ❯
Stevenage, Hertfordshire, South East, United Kingdom
COMPUTACENTER (UK) LIMITED
by working in partnership with Delivery Leadership to deliver high quality services in a professional and efficient manner. You will develop the specific function, capability and offering of the Service Desk and take responsibility for all operational aspects of the service delivered. One of the key responsibilities is to support, develop and mentor the Team Leader population in … contact for escalations, issues or complaints for a contractual services team Provide single point of contact for assigned integration activities, or expansion of services Responsible for execution of the Service (continuous) Improvement Plans Support the Team Leaders via coaching and mentoring Support the Team Leaders by setting business objectives and targets Share good practice processes and successes with the … operational teams Management of escalations as per the company escalation matrix Management of Service Desk Forecast against agreed budget Responsible for commercial compliance i.e. KPI deliverables Support the Team Leaders in driving Performance Management, Scheduled Adherence & Utilisation Support cost reduction initiatives within the Service Desks What youll need Essential: The ability to demonstrate an in-depth knowledge of More ❯
Warbeck House, Warbreck Hill Road, Blackpool, England
Department for Work and Pensions
This apprenticeship is a role within the Civil Service. To see full details of the apprenticeship click on ‘apply’ to go to the Civil Service Jobs website. Role This apprenticeship is a role within the Civil Service. To see full details of the apprenticeship click on ‘apply’ to go to the Civil Service Jobs website. Training You can … see full details of this apprenticeship on Civil Service Jobs. Apprenticeship Standard Digital support technician (level 3) Training Provider To Be Confirmed Working Week Click apply to see full details of the working week for this apprenticeship. Expected Duration 1 Year 3 Months Positions Available 3 Closing Date Monday, 20th October 2025 Start Date Saturday, 1st November 2025 Desired … Qualifications English GCSE, grade C (Essential) Maths GCSE, grade C (Essential) About the Employer Department for Work and Pensions You can see full details of this apprenticeship on Civil Service Jobs. More ❯
Manchester, Lancashire, United Kingdom Hybrid / WFH Options
Maxwell Bond
Account Manager - Technology Development Services Manchester (Hybrid - 2 days in office) £35,000 - £50,000 + Quarterly Bonus We're looking for a commercially savvy Account Manager to take ownership of a portfolio of long-term, high-value technology partnerships worth over £8m in annual revenue. You'll be at the heart of our "land and More ❯
Birmingham, West Midlands, West Midlands (County), United Kingdom Hybrid / WFH Options
Informed Recruitment
Are you an experienced Customer ServicesManager, Office Manager, Administrative Lead, or Member ServicesManager? Can you take ownership of administrative processes whilst supporting customers and building relationships? If this description fits, then let Informed Recruitment help you achieve your potential with an exciting opportunity as a Member Services. Informed Recruitment are a specialist … provider of resource to the Housing & Property Technology markets, we are delighted to be partnering with a Social Enterprise undertaking an exciting expansion and looking to bolster their customer service provision. The objective of the role will be to support departments heads to ensure outstanding customer services are provided to customer and supply chain partners. Your day-to-day … support members. Background Well-trodden paths into this role include: Customer Services/Account Management - A successful track record as an account management/customer success management/customer service management professional with a successful track record of looking after customers, building relationships, and promoting services. Any experience of working with procurement frameworks or within the housing or property More ❯
Data Manager - Remote - Up to £85,000 Employment Type: Permanent Are you a seasoned data professional ready to take the next step into strategic leadership? We're working with a forward-thinking financial services organisation seeking a Data Manager to lead and mentor a high-performing data engineering team. This is a pivotal role within a More ❯
Data Manager - Remote - Up to £85,000 Employment Type: Permanent Are you a seasoned data professional ready to take the next step into strategic leadership? We're working with a forward-thinking financial services organisation seeking a Data Manager to lead and mentor a high-performing data engineering team. This is a pivotal role within a More ❯
Managers, Regional Services Directors, and Area Services Managers to ensure the establishment of profitable and efficient services offerings. OPPORTUNITIES You will assume accountability for generating and successfully concluding profitable service revenues from the established client base within the designated region. You will gain a deep understanding of each client's business, operations, and industry trends. Recognizes the client's … benefits of Temenos services and solutions to clients and collaborates with the Account Management teams. You will collaborate with the Services Engagement Director, Regional Services Director, and Area ServicesManager to generate profitable business directly or through partners, based on projected account potential and service line capability. You will establish and maintain long-term professional relationships with … of the business development function by participating in the development and implementation of various tools and templates, such as marketing collateral, proposal templates, estimating tools integrated with our methodology, service agreement and SOW templates, and reference databases. SKILLS You should have a comprehensive understanding of the financial services industry, including its trends, challenges, and innovations. You should have a More ❯
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom Hybrid / WFH Options
DXC Technology
Senior Infrastructure ServicesManager VMware, Microsoft & Linux Platforms (High Security Clearance - DV) Location: Erskine or Newcastle Work Mode: Hybrid/Remote flexibility with 24x7 rotational support Summary We are seeking a highly skilled infrastructure leader with extensive experience across VMware, Microsoft, and Linux ecosystems. This role blends deep technical expertise with operational leadership, supporting enterprise-grade virtualization, cloud … Ubuntu) and troubleshoot OS-level issues, containers, and automation Troubleshoot Microsoft platforms including Azure, SCCM/Intune, SQL Server, Active Directory, and Windows Server Support VMware Site Recovery Manager (SRM) and Aria Suite tools (vRealize Operations, Automation, Log Insight) Assist in the implementation of infrastructure projects and initiatives, executing assigned tasks Continuously monitor and troubleshoot infrastructure systems, ensuring … infrastructure documentation, including incident reports and configuration details Apply deep technical knowledge and critical thinking to address complex infrastructure-related problems Follow established best practices and standards in infrastructure service delivery Coordinate with vendors (e.g., Microsoft) and internal stakeholders to meet SLA targets and minimize escalations Participate in rotational 24x7 support and weekend standby for critical issues Required Skills More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Tenth Revolution Group
Data ServicesManager Remote (UK-based) | Quarterly travel to London £85,000 + benefits Permanent | Full-time About the Role My client are seeking an experienced Data ServicesManager to lead a high-performing data engineering function within a fast-paced financial services organisation. Reporting to the Senior Data ServicesManager, you'll drive More ❯
Role: Application ServicesManager Location: City of London Salary: £80,000 Flexible working: 3 days a week in the office We are seeking a dynamic and experienced Application ServicesManager to lead the delivery and support of our core insurance applications. This role is pivotal in ensuring the stability, performance, and continuous improvement of systems that More ❯
Role: Application ServicesManager Location: City of London Salary: £80,000 Flexible working: 3 days a week in the office We are seeking a dynamic and experienced Application ServicesManager to lead the delivery and support of our core insurance applications. This role is pivotal in ensuring the stability, performance, and continuous improvement of systems that More ❯
passionate about shaping the future of digital retail and want to grow with a forward-thinking, global team, Poq is the place for you. About the role - Project ServicesManager Reporting directly to our VP of Professional Services, the Project ServicesManager plays a pivotal role in balancing hands-on project delivery with leadership of our More ❯