Manchester, North West, United Kingdom Hybrid / WFH Options
Gem Partnership
Senior Service Delivery Manager Package: Competitive Location: Manchester Law Debenture is a rare proposition; an Investment Trust with a 135-year pedigree, supported by a wholly owned portfolio of professional services businesses. LawDeb is an unusual and exciting proposition; on a dayto-day basis they are nimble … of knowledge. As part of their exciting growth plans an opportunity exists to join one of their independent key business entities in a Senior Service Delivery Manager role, where you will be responsible for delivering an extensive range of corporate secretarial and governance services to ensure that … their clients legal entities are compliant with local requirements. You will lead a professional services team of 22 individuals to deliver excellent client service and experience. This will include organisation of training, building knowledge and skills of the team, implementation and roll out of policies, and supporting a developing More ❯
working from eight offices across the world (London, New York, Los Angeles, Miami, Kansas City, Paris, Bern and Melbourne) who work cross-region to service our expanding international client base. See here for some examples of our work. Role Profile: This role will be part of our global Technology … Operations team, and based in our London office. As a Service Delivery Manager you will play a vital role in ensuring colleagues and clients get the best possible Technology experience by applying ITSM knowledge and good practice while influencing the technical teams to remain customer and service focused. This role is an excellent opportunity to further build on your Service Management experience, where you'll be able to shape the service strategy for internal Workplace Technology, taking ownership of incident and problem management, driving proactive support, fostering a culture of continual improvement and managing More ❯
Hiring Manager: Sookah-Anne Delhomme Talent Acquisition Advisor: Aylmer Barrett Job Code Level: CVP4 Your Impact This is a … great opportunity to become the key relationship owner for OpenText Cloud Managed Services accounts, acting as a trusted advisor and partner. As a Cloud ServiceManager (CSM), you will ensure operational health, customer satisfaction, and maximize ROI on OT Cloud Managed Services investments. We're seeking an … Discovering new business opportunities and recommending products or services to enhance customer satisfaction and ROI. Addressing customer concerns regularly, making necessary adjustments to ensure service satisfaction and a positive customer perception. Conducting interactive status meetings with customers and internal teams to review ongoing activities and progress. Providing regular reports More ❯
City, Liverpool, United Kingdom Hybrid / WFH Options
Kooth
Job Role: Service Delivery Team Manager - Kooth Face to Face & Integrated Digital Pathways Reports to: ServiceManager Location; Hybrid, Remote home-based with occasional travel into Halton (Runcorn and Widnes) Hours: 30 (Monday to Friday with some evenings) Fixed Term Contract (12 months) Kooth … account in order to enable them to deliver a high quality, safe service. Split of the role Management & Leadership - 60% Analytics, Reporting & Insights - 20% Service Developments - 10% Clinical case management -10% Main responsibilities: Management & Leadership Provide management, support and development to a diverse team of Mental Health Practitioners and … cadence. Foster a collaborative and supportive team environment that promotes professional growth and development. Engage team members to provide a continually improving and quality service to our users. Review, monitor and manage any HR relations with individuals with support from your line manager and the People Team More ❯
Manchester, North West, United Kingdom Hybrid / WFH Options
MECS Communications Ltd
Service Operations Manager Location:- Hybrid working, Manchester Office 3 days a week. Salary:- to £60k + Bens Environment:- Network Operations, 1st and 2nd line Faults, ITIL, Trouble Ticketing, Change Management, Incident Management, Problem Management, Escalations, Suppliers, Team Management (20 staff), SLA's, CAB, IP, Unified Comms, CX … Network Security, SalesForce. An exciting opportunity has arisen for an experienced Service Operations Manager with ideally MSP experiences to join this busy Operations Team. The role is days based but would be looking after a team of 20 or so Operations Technicians that are supporting customer networks … managing and developing the team as well as owning the process for all escalation, change, problem and incident management. You would have strong customer service experiences with a focus on delivering a seamless service. The ideal candidate would be used to working in a demanding Service Ops, SOC More ❯
IT Service Continuity Manager The role We’re seeking an experienced and proactive IT Service Continuity Manager to lead the design, implementation, and continuous improvement of our IT service continuity and disaster recovery capabilities. In this critical role, you'll collaborate with business … ensure our organization remains resilient, compliant, and prepared to respond to IT disruptions with confidence and efficiency. Key Responsibilities: Define and align the IT Service Continuity Management (ITSCM) and Business Continuity strategies with overall business objectives, ensuring robust protection of critical services. Design, implement, and maintain comprehensive IT service … certification is essential; additional business continuity or disaster recovery certifications (CBCP, MBCP, DRI, DRCP) are highly desirable. Minimum of 5 years’ experience in IT service continuity, disaster recovery, or related domains. Demonstrated success in developing and executing IT continuity plans and recovery strategies. Expertise in performing risk assessments and More ❯
Reading, England, United Kingdom Hybrid / WFH Options
Project People
The IT Service Delivery Manager is responsible for ensuring IT service management processes are enforced and adhered too, including overseeing the daily delivery of service whether delivered internally or via a 3rd party. 3 day hybrid working in the office each week. Great benefits on … overseeing recovery actions and coordinating activity to ensure downtime is kept to a minimum. The role also has operational responsibility for the Remedy Managed Service provided by the incumbent 3rd Party Supplier. Responsibility for supporting project governance on behalf of IT Operations and overseeing project acceptance into service. Experience … Needed: Extensive experience of working within IT Service Management, either in Service Management or Service Delivery Roles Remedy experience is essential Experience of managing internal and external stakeholders; monitoring performance against service level agreements, participating in effective working More ❯
We are recruiting for a Service Delivery Project Manager for our client Paragon DCX. At DCX, we craft digital experiences that drive results. We are an award-winning digital consultancy helping ambitious brands harness the power of data, technology, and compelling design to connect better with their … customers and create real business impact. As we continue to expand our service-led partnerships, we’re looking for a Service Delivery Manager to join our Growth team. You’ll play a central role in ensuring the consistent delivery of high-impact support and optimisation programmes … across a dynamic portfolio of client accounts. What you’ll be doing As a Service Delivery Manager, you'll oversee the day-to-day operations of multi-streamed delivery across ongoing support, BAU maintenance, and continuous optimisation initiatives. From incident triage to sprint planning, release management to More ❯
We are recruiting for a Service Delivery Project Manager for our client Paragon DCX. At DCX, we craft digital experiences that drive results. We are an award-winning digital consultancy helping ambitious brands harness the power of data, technology, and compelling design to connect better with their … customers and create real business impact. As we continue to expand our service-led partnerships, we’re looking for a Service Delivery Manager to join our Growth team. You’ll play a central role in ensuring the consistent delivery of high-impact support and optimisation programmes … across a dynamic portfolio of client accounts. What you’ll be doing As a Service Delivery Manager, you'll oversee the day-to-day operations of multi-streamed delivery across ongoing support, BAU maintenance, and continuous optimisation initiatives. From incident triage to sprint planning, release management to More ❯
Basingstoke, Hampshire, United Kingdom Hybrid / WFH Options
Home Group
Job Description - Senior Client ServicesManager (25608) Job Description Description Senior Client ServiceManager Basingstoke, Mary Rose Court Permanent, Full time (37.5 hpw) Salary circa £35,000 and great benefits including Health Cash Plan, plus on-call shift payment of £14.30 per session. Home, a … where you belong Want to lead a team that really cares and empowers customers to live their best life? As our Senior Client ServicesManager, you'll lead our Basingstoke Social Inclusion team to deliver person-centred housing-related support and make it a Great Place to Work … stakeholders. This is your chance to unleash the potential in our colleagues, delivering excellent outcomes for our customers! Typical day as a Senior Client ServiceManager Leading a motivated team to deliver efficient, high-quality, person-centred services in line with our contracts, evidenced by our customer More ❯
Loudwater, Buckinghamshire, United Kingdom Hybrid / WFH Options
Costa Coffee
career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day. And as a Lead Service Delivery Manager, there's never been a better time to join. This role will ensure the delivery and maintenance of robust, resilient … technology systems and services to support the operation of Costa business globally. It will also support the Head of Technology Service and Operations to define and deliver the Service Management strategy. So, why Costa? We didn't become a global coffee brand by sitting back. When you work … values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players. What you'll do Being a Lead Service Delivery Manager is about so much more than bringing our coffee to the world. It's your chance to stir up real More ❯
Enterprise ServiceManager, AWS UKI - Professional Services Job ID: AWS EMEA SARL (UK Branch) Would you like a career that gives you opportunities to help customers architect and implement their workloads onto AWS? Do you like to shape, sell, and work on a variety of projects, leading … customer and partner teams to achieve AWS best practices? The Amazon Web Services Professional Services team is looking for Enterprise Service Managers (ESM) who are experienced Technology Consulting leaders to manage the sell and deliver relationship with one or more of our commercial enterprise organizations, develop a long-term … base and are obsessed about strong success for the Customer. Our team collaborates across the entire AWS organization to bring access to product and service teams, to get the right solution delivered and drive feature innovation based upon customer needs. Diverse Experiences AWS values diverse experiences. Even if you More ❯
Location: Bradford, BD1 4QU with requirement to travel between service locations. This role can be carried out in a hybrid capacity. Probationary period: Six months date: Thursday 5th June About Us Bradford District and Craven Mind is a thriving, independent mental health charity with a clear purpose to promote … and helping people to recover and sustain improved wellbeing Benefits include: 25 days annual leave per year, rising to 28 days with length of service plus bank holidays Up to two additional leave days each year for wellbeing Simply Health Cash Plan for personal health costs Employee Assistance Service … Mindful Employer, Disability Confident, and Real Living Wage Role Overview Are you a passionate leader ready to make a difference? We're seeking a ServiceManager for our Adults and Older Adults team, overseeing Community Companions and Wellbeing services. Community Companions is volunteer-led, offering early intervention More ❯
you want to help power your career and be part of an evolving energy industry? A n exciting opportunity has arisen for an enthusiastic Service Delivery Managert o join our IS Service Delivery Team. T he energy industry is advancing with investment in smart technology innovation and Northern … forefront of delivering a power network that meets the region’s needs, now and in the future. We are currently seeking a skilled IT Service Delivery Manager to join our dynamic team. T his role plays a pivotal part in ensuring seamless IT operations across multiple subsidiary … businesses, managing internal resources and third-party suppliers to ensure they meet service level agreements and deliver high-quality IT services. Collaborating closely with the cyber security lead to ensure that all IT services are secure and compliant with corporate policies. A dditionally, the IT Service Delivery ManagerMore ❯
you want to help power your career and be part of an evolving energy industry? A n exciting opportunity has arisen for an enthusiastic Service Delivery Managert o join our IS Service Delivery Team. T he energy industry is advancing with investment in smart technology innovation and Northern … forefront of delivering a power network that meets the region’s needs, now and in the future. We are currently seeking a skilled IT Service Delivery Manager to join our dynamic team. T his role plays a pivotal part in ensuring seamless IT operations across multiple subsidiary … businesses, managing internal resources and third-party suppliers to ensure they meet service level agreements and deliver high-quality IT services. Collaborating closely with the cyber security lead to ensure that all IT services are secure and compliant with corporate policies. A dditionally, the IT Service Delivery ManagerMore ❯
Central London, London, United Kingdom Hybrid / WFH Options
La Fosse
Service Transition Manager – Bath (Hybrid) – £67,000 + Benefits If you've led Service Transition workstreams across complex environments and enjoy shaping what "ready for BAU" really looks like, this one's for you. A global organisation is embarking on a large-scale change programme and … needs someone who can take ownership of all things Early Life Support and Service Transition. You'll be working closely with delivery partners and internal teams to make sure new services land smoothly, support teams are equipped, and the business gets what it needs without disruption. This isn't … planning ahead, building structure, and making sure there's a clear and confident path from project to operations. What you'll be doing: Leading Service Transition planning across a major business-wide programme. Defining entry/exit criteria and making sure they're met. Ensuring support teams are trained More ❯
we want a life-long partnership, a company our clients and people can rely on. The role Natilik's Managed Services are delivered by Service Delivery Managers (SDM) who play a pivotal role in the management and services our clients receive. The SDM acts as a conduit within Natilik … ensuring all contracted deliverables are scheduled and met within the service levels agreed. They are primarily responsible for all reporting output along with providing service level reviews, and they're the primary escalation point for support and service-related issues. This person will need to be highly … motivated and client centric. On a day to day basis, the Service Delivery Manager will Act as a client's representative internally, as well as a single point of contact for the delivery of all contracted offerings. Ensure all contracted deliverables are scheduled within the serviceMore ❯
Central London, London, United Kingdom Hybrid / WFH Options
A1 PERSONNEL EMPLOYMENT AGENCY LIMITED
Service Delivery Manager Maintenance Engineering Location: London (Hybrid Working) Type: Permanent | Full-Time Salary: £54,172 £63,752 per annum The Opportunity Are you an experienced facilities or maintenance professional with a passion for service excellence, innovation, and leadership? An exciting opportunity has arisen for a … Service Delivery Manager to join a leading estate operations team responsible for a significant and complex property portfolio in the heart of London. This pivotal role ensures the smooth and effective delivery of maintenance services, leading performance-driven strategies across helpdesk operations, service provider coordination, and … internal communications. Key Responsibilities Manage and coordinate reporting systems and business data to support efficient service delivery across Maintenance Operations. Act as the central point for internal and external communications, ensuring consistency and clarity of messaging. Maximise the effectiveness of service providers through structured coordination and performance monitoring. More ❯
HCAS Salary period Yearly Closing 06/05/:59 Job overview The Royal Marsden NHS Foundation Trust is seeking an experienced and strategic Service Delivery Manager to lead on the financial, operational support, and performance monitoring functions of our world-class Clinical Genomics service. This is … an opportunity to contribute to the delivery of cutting-edge cancer diagnostics and research in an internationally renowned institution. The Service Delivery Manager will play a key role in overseeing departmental service and business delivery, ensuring financial efficiency, and driving service improvement. The role involves … and operational improvements. • Stakeholder engagement - Collaborating with internal and external partners, including NHS networks, suppliers, and private contracts. • Performance monitoring - Ensuring key performance indicators, service level agreements, and financial targets are met. • Business continuity - Ensuring contracts and resources are in place to deliver a sustainable, high quality service. • Strategic More ❯
IT Service Delivery Manager 6 Month FTC Hybrid, Solihull £45 - 50K Spinks are partnered with a leading Veterinary Services brand who are looking for an experienced IT Service Delivery Manager to join them on a 6 Month FTC basis. As an experienced ITSM you More ❯
IT Service Delivery Manager 6 Month FTC | Hybrid, Solihull | £45 - 50K Spinks are partnered with a leading Veterinary Services brand who are looking for an experienced IT Service Delivery Manager to join them on a 6 Month FTC basis. As an experienced ITSM you More ❯
IT Service Delivery Manager 6 Month FTC Hybrid, Solihull 45 - 50K Spinks are partnered with a leading Veterinary Services brand who are looking for an experienced IT Service Delivery Manager to join them on a 6 Month FTC basis. As an experienced ITSM you More ❯
Solihull, West Midlands, West Midlands (County), United Kingdom
Spinks
IT Service Delivery Manager 6 Month FTC | Hybrid, Solihull | £45 - 50K Spinks are partnered with a leading Veterinary Services brand who are looking for an experienced IT Service Delivery Manager to join them on a 6 Month FTC basis. As an experienced ITSM you More ❯
Our client is looking for a Datacentre Service Delivery Manager to join their team on a six month contract, to be based onsite in the Wiltshire area. Datacentre Service Delivery Manager is required to maintain infrastructure availability, mitigate service risk, formulate and implement … service plans, formulate and implement improvement plans, manage technical security, support the service delivery teams and assure technical deliveries The candidate requires to hold an active security clearance. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in More ❯
Our client is looking for a Datacentre Service Delivery Manager to join their team on a six month contract, to be based onsite in the Wiltshire area. Datacentre Service Delivery Manager is required to maintain infrastructure availability, mitigate service risk, formulate and implement … service plans, formulate and implement improvement plans, manage technical security, support the service delivery teams and assure technical deliveries The candidate requires to hold an active security clearance. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in More ❯