Queue Management and Triage aligned to agreed KPI's. You'll be someone with: Essential: Customer Service Experience via phone call and emails Proven Experience of Incident Management Systems (ServiceNow) Considerable experience in a 1st Line level IT support role Excellent communication skills, both written and verbal. A high level of task ownership towards completion, with the ability to prioritise More ❯
Birmingham, West Midlands (County), United Kingdom
Syntax Consultancy Ltd
script. Experience with Docker containers and Amazon Linux 2023 AMI. Experience with system monitoring tools (e.g. Grafana, Alert Manager, Prometheus, Node exporter ). Experience with Git, Jira, Confluence, and ServiceNow for incident and change management. Desired Skills and Experience: Hands-on DevOps delivery experience working on Digital or Technology projects at a government organisations. Knowledge of Windows System Update Service More ❯
Newcastle Upon Tyne, Tyne and Wear, England, United Kingdom
Nigel Wright Group
desk or IT support function. Strong understanding of ITIL framework and service management principles. Excellent leadership, communication, and stakeholder management skills. Hands-on experience with service desk tools (e.g., ServiceNow, Jira Service Management). Solid technical background in desktop support, networking, and cloud services. Ability to analyse data and drive performance improvements. Experience in managing hybrid teams and remote support More ❯
Cloud projects Working within an Agile Framework Formal qualification and experience in Project and Programme Management (e.g. PMP, PRINCE2, MSP Practitioner, Scrum Master) ITIL Foundation qualification desirable Use of ServiceNow and Azure Dev Ops desirable Personal Strong Leadership and stakeholder management skills Ability to persuade and influence both directly and indirectly Strong organisational skills, preferably with project management experience. Strong More ❯
Stevenage, Hertfordshire, England, United Kingdom Hybrid / WFH Options
Hertfordshire County Council
of hours engineers on every other week About you Essential Strong knowledge of IT Service Management (ITSM) frameworks, particularly ITIL v4. Proficient in using Service Management platforms such as ServiceNow, Remedy, or equivalent tools. Skilled in developing and managing Service Level Agreements (SLAs) to ensure service quality and accountability. Experienced in implementing and maintaining change control processes to support stable More ❯
Cambridge, Cambridgeshire, East Anglia, United Kingdom
Breathe Technology
the certification Strong knowledge of Microsoft 365, Windows 10/11 and Active Directory Ability to troubleshoot and resolve desktop, network and application issues Familiarity with ticketing systems (e.g. ServiceNow, Freshdesk, Zendesk) Excellent problem-solving skills and a logical mindset Strong communication skills ability to explain tech to non-tech people. As we work in schools you must be fluent More ❯
enhance service stability. Qualifications Experience working in a Problem Management role within an ITIL-based Service Management environment. Knowledge of ITIL4 practices ITIL4 Foundation certification is desirable. Familiarity with ServiceNow Problem Management and other ITSM platforms. Strong analytical skills with the ability to interpret data, identify patterns, and produce actionable insights. Ability to collaborate effectively with technical teams, suppliers, and More ❯
Birmingham, West Midlands, West Midlands (County), United Kingdom Hybrid / WFH Options
Michael Page
leveraging advanced technologies such as AI, BIM, Digital Twins, IoT, Smart Buildings, and Robotic Process Automation (RPA) and embedding and integrating it within core digital platforms such as Salesforce, ServiceNow, Planon IWMS, Dynamics 365 Business Central, Microsoft 365 etc. In addition, the GPA are championing low-code/no-code solution development using Power Apps and Power Platforms to rapidly More ❯
process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled. EXPERIENCE : 10+ Years As a ServiceNow Technical Architect, you'll be a pivotal leader, responsible for designing and guiding the implementation of robust and scalable ServiceNow solutions. You'll work closely with clients and development teams … to translate complex business requirements into technical architectures that drive efficiency and innovation across the platform. Key Responsibilities Architectural Leadership: Lead the design and architecture of complex ServiceNow solutions, ensuring alignment with enterprise architecture standards, best practices, and client business objectives. This includes high-level and low-level technical design. Platform Strategy & Roadmapping: Develop and articulate ServiceNow platform strategies and … governance to ensure solution integrity. Requirement Analysis & Solution Design: Collaborate with business stakeholders to gather and analyze complex requirements, translating them into comprehensive technical designs and architectural blueprints for ServiceNow implementations. Cross-Module Expertise: Possess deep technical knowledge and architectural experience across a broad range of ServiceNow modules, including but not limited to: Integrated Risk Management (IRM): Policy Management, Compliance More ❯
process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled. EXPERIENCE : 10+ Years As a ServiceNow Technical Architect, you'll be a pivotal leader, responsible for designing and guiding the implementation of robust and scalable ServiceNow solutions. You'll work closely with clients and development teams … to translate complex business requirements into technical architectures that drive efficiency and innovation across the platform. Key Responsibilities Architectural Leadership: Lead the design and architecture of complex ServiceNow solutions, ensuring alignment with enterprise architecture standards, best practices, and client business objectives. This includes high-level and low-level technical design. Platform Strategy & Roadmapping: Develop and articulate ServiceNow platform strategies and … governance to ensure solution integrity. Requirement Analysis & Solution Design: Collaborate with business stakeholders to gather and analyze complex requirements, translating them into comprehensive technical designs and architectural blueprints for ServiceNow implementations. Cross-Module Expertise: Possess deep technical knowledge and architectural experience across a broad range of ServiceNow modules, including but not limited to: Integrated Risk Management (IRM): Policy Management, Compliance More ❯
process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled. EXPERIENCE : 10+ Years As a ServiceNow Technical Architect, you'll be a pivotal leader, responsible for designing and guiding the implementation of robust and scalable ServiceNow solutions. You'll work closely with clients and development teams … to translate complex business requirements into technical architectures that drive efficiency and innovation across the platform. Key Responsibilities Architectural Leadership: Lead the design and architecture of complex ServiceNow solutions, ensuring alignment with enterprise architecture standards, best practices, and client business objectives. This includes high-level and low-level technical design. Platform Strategy & Roadmapping: Develop and articulate ServiceNow platform strategies and … governance to ensure solution integrity. Requirement Analysis & Solution Design: Collaborate with business stakeholders to gather and analyze complex requirements, translating them into comprehensive technical designs and architectural blueprints for ServiceNow implementations. Cross-Module Expertise: Possess deep technical knowledge and architectural experience across a broad range of ServiceNow modules, including but not limited to: Integrated Risk Management (IRM): Policy Management, Compliance More ❯
process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled. EXPERIENCE : 10+ Years As a ServiceNow Technical Architect, you'll be a pivotal leader, responsible for designing and guiding the implementation of robust and scalable ServiceNow solutions. You'll work closely with clients and development teams … to translate complex business requirements into technical architectures that drive efficiency and innovation across the platform. Key Responsibilities Architectural Leadership: Lead the design and architecture of complex ServiceNow solutions, ensuring alignment with enterprise architecture standards, best practices, and client business objectives. This includes high-level and low-level technical design. Platform Strategy & Roadmapping: Develop and articulate ServiceNow platform strategies and … governance to ensure solution integrity. Requirement Analysis & Solution Design: Collaborate with business stakeholders to gather and analyze complex requirements, translating them into comprehensive technical designs and architectural blueprints for ServiceNow implementations. Cross-Module Expertise: Possess deep technical knowledge and architectural experience across a broad range of ServiceNow modules, including but not limited to: Integrated Risk Management (IRM): Policy Management, Compliance More ❯
london (city of london), south east england, united kingdom
HCLTech
process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled. EXPERIENCE : 10+ Years As a ServiceNow Technical Architect, you'll be a pivotal leader, responsible for designing and guiding the implementation of robust and scalable ServiceNow solutions. You'll work closely with clients and development teams … to translate complex business requirements into technical architectures that drive efficiency and innovation across the platform. Key Responsibilities Architectural Leadership: Lead the design and architecture of complex ServiceNow solutions, ensuring alignment with enterprise architecture standards, best practices, and client business objectives. This includes high-level and low-level technical design. Platform Strategy & Roadmapping: Develop and articulate ServiceNow platform strategies and … governance to ensure solution integrity. Requirement Analysis & Solution Design: Collaborate with business stakeholders to gather and analyze complex requirements, translating them into comprehensive technical designs and architectural blueprints for ServiceNow implementations. Cross-Module Expertise: Possess deep technical knowledge and architectural experience across a broad range of ServiceNow modules, including but not limited to: Integrated Risk Management (IRM): Policy Management, Compliance More ❯
SC Cleared ServiceNow/SNOW Developer - 3-6 months - £400-480pd Inside IR35 - London (Hybrid) My client are a Global Consultancy who are looking for a ServiceNow Developer to design, develop, and maintain solutions on the ServiceNow platform. You will work closely with business analysts, architects, and stakeholders to deliver high-quality applications and workflows that support business objectives … and improve service delivery. Key Responsibilities Develop and configure ServiceNow's SPM suite, applications, modules, and workflows across ITSM, ITOM, HRSD, and other areas. Create and maintain business rules, client scripts, UI policies, flows, and integrations. Collaborate with stakeholders to gather requirements and translate them into technical solutions. Participate in Agile development cycles, including sprint planning, reviews, and retrospectives. Ensure … solutions follow ServiceNow best practices, coding standards, and platform governance. Support platform upgrades, patching, and performance tuning. Troubleshoot and resolve technical issues and defects. Required qualifications Experience developing on the ServiceNow platform in a professional setting. Proficiency in JavaScript, Glide API, and ServiceNow development tools. Familiarity with REST/SOAP APIs, IntegrationHub, and MID Servers. Understanding of ITIL processes and More ❯
Hemel Hempstead, Hertfordshire, South East, United Kingdom Hybrid / WFH Options
Sopra Steria
Are you a Senior ServiceNow Support professional looking for a new role? As a ServiceNow DevOps Engineer at Sopra Steria, you will be an integral part of a team dedicated to delivering high-quality product-based solutions to Strategic Digital Solutions clients. You will engage in the entire development lifecycle, from design and development to configuration, testing, and production deployment … support activities and provide mentorship to more junior team members. This role will enhance your technical skills and customer-facing abilities whilst working under the guidance of the ServiceNow Platform team lead. We seek individuals with experience in developing, delivering and supporting solutions within ServiceNow, who thrive in a collaborative environment and are comfortable communicating with both internal and external … from home, there would be ad-hoc travel to our offices as well as various client sites. What you'll be doing: Configure and develop on variance instances of ServiceNow including routine changes or configuration adjustments as directed by the customer. Collaborate with other teammates in support of platform consistency and upgradability. Provide L3 support for multiple ServiceNow platforms across More ❯
ServiceNow Implementation Specialist UK (Hybrid/Flexible working) Salary: Negotiable (depending on experience) Are you a ServiceNow expert with a passion for transforming customer, employee, and technology experiences? We're looking for a ServiceNow Implementation Specialist to join our clients Digital Customer Experience (DCX) practice. This is a technical and strategic role, offering the opportunity to design, build, and integrate … cutting-edge ServiceNow solutions that drive seamless workflows and unlock real value for both customers and employees. What you'll do Develop and deliver ServiceNow workflow applications, including: Customer Experience: CSM, Field Service Management, Customer Service Portal Technology Experience: ITSM, ITOM, ITAM Employee Experience: HRSD, onboarding, workplace service delivery Design modern user experiences using ServiceNow's Experience Layer, UI Builder … and portals. Integrate ServiceNow with external systems (CRMs, HR platforms, eCommerce, etc.) via REST/SOAP APIs and IntegrationHub. Manage data migration and ensure alignment across ServiceNow modules and external platforms. What you'll bring Proven expertise with the ServiceNow platform (Customer, Technology, and Employee Experience workflows). Strong understanding of customer journeys (marketing, sales, commerce) and employee lifecycles (onboarding More ❯
Employment Type: Permanent
Salary: £75000 - £100000/annum pension, health care, perks
ServiceNow Implementation Specialist UK (Hybrid/Flexible working)Salary: Negotiable (depending on experience) Are you a ServiceNow expert with a passion for transforming customer, employee, and technology experiences? We're looking for a ServiceNow Implementation Specialist to join our clients Digital Customer Experience (DCX) practice. This is a technical and strategic role, offering the opportunity to design, build, and integrate … cutting-edge ServiceNow solutions that drive seamless workflows and unlock real value for both customers and employees. What you'll do Develop and deliver ServiceNow workflow applications, including: Customer Experience: CSM, Field Service Management, Customer Service Portal Technology Experience: ITSM, ITOM, ITAM Employee Experience: HRSD, onboarding, workplace service delivery Design modern user experiences using ServiceNow's Experience Layer, UI Builder … and portals. Integrate ServiceNow with external systems (CRMs, HR platforms, eCommerce, etc.) via REST/SOAP APIs and IntegrationHub. Manage data migration and ensure alignment across ServiceNow modules and external platforms. What you'll bring Proven expertise with the ServiceNow platform (Customer, Technology, and Employee Experience workflows). Strong understanding of customer journeys (marketing, sales, commerce) and employee lifecycles (onboarding More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Picture More
years in IT service management with hands-on delivery of ITIL processes An ITIL v3 or v4 certification Must have experience of working in a law firm Experience with ServiceNow is preferred Excellent communication skills and able to interact with technical and non-technical stakeholders Apply now or get in touch for a confidential chat. More ❯
management, onboarding and documentation across projects Requirements * Extensive experience in IT service delivery/operations within M&A environments * Strong grasp of ITIL practices and service management tools (e.g. ServiceNow) * Experience with complex IT integrations, carve-outs and cloud migrations * Excellent stakeholder and vendor management skills * PRINCE2 or equivalent project management expertise * Knowledge of enterprise IT environments (Azure/AWS More ❯
management, onboarding and documentation across projects Requirements * Extensive experience in IT service delivery/operations within M&A environments * Strong grasp of ITIL practices and service management tools (e.g. ServiceNow) * Experience with complex IT integrations, carve-outs and cloud migrations * Excellent stakeholder and vendor management skills * PRINCE2 or equivalent project management expertise * Knowledge of enterprise IT environments (Azure/AWS More ❯
