Support Engineer Jobs in England

301 to 325 of 608 Support Engineer Jobs in England

IT Support Field Engineer

Colchester, Essex, South East, United Kingdom
Oscar Associates (UK) Limited
IT Support Engineer | Birmingham | Up to £35k | O365 | VMware | Azure The Role This role is based out of the Birmingham office and is with one of the UKs leading MSPs. Within the role you'll have opportunity to tackle a range of technical issues covering 1st, 2nd and some 3rd Line duties. The role gives you the opportunity … supporting the infrastructure and systems Efficiently resolving technical incidents and problems Play a pivotal role in a range of different projects of both a medium and large scale nature Support and coach more junior members of the team Develop and produce high quality IT documentation, following the correct procedures Orchestrate and initiate changes to infrastructure systems Technology you'll … Backup Technologies: Veeam Backup, Replication TCP/IP, DNS, WINS, DHCP PowerShell SAN (HPE) Interviews for this role are comencing next week, so do not hesitate to apply! Field Support Engineer | Birmingham | Up to £35k | O365 | VMware | Azure Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what More ❯
Employment Type: Permanent
Salary: £35,000
Posted:

IT Strategy & Support Engineer

Barlborough, Derbyshire, United Kingdom
Hybrid / WFH Options
Andy File Associates Ltd
SharePoint, and the broader Modern Workplace suite. You will work closely with our Technical Consultants by leading the implementation of this strategic IT roadmap. As the IT Strategy and Support Engineer you will not only take ownership of their IT systems but also become a trusted guide for staff during this period of change. A history of unsuccessful … IT projects has made confidence-building, user support, and strong interpersonal skills essential for success in this role. After this 6 month period, you'll transition into a remote role within our MSP team, either as a Service Desk Engineer or Project Engineer, depending on your strengths and interests. Please note: You will need to successfully pass … Teams, SharePoint, OneDrive), Intune, and Endpoint Manager. Oversee and maintain network infrastructure, device management, and cybersecurity posture. Ensure data protection, safeguarding, and compliance with DfE and GDPR guidelines. Staff Support & Training Provide technical support to teaching and support staff, both in person and remotely. Design and deliver training sessions to improve staff confidence and the adoption of More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

IT Strategy & Support Engineer

Lincoln, Lincolnshire, United Kingdom
Hybrid / WFH Options
Andy File Associates Ltd
SharePoint, and the broader Modern Workplace suite. You will work closely with our Technical Consultants by leading the implementation of this strategic IT roadmap. As the IT Strategy and Support Engineer you will not only take ownership of their IT systems but also become a trusted guide for staff during this period of change. A history of unsuccessful … IT projects has made confidence-building, user support, and strong interpersonal skills essential for success in this role. After this 6 month period, you’ll transition into a remote role within our MSP team, either as a Service Desk Engineer or Project Engineer, depending on your strengths and interests. Please note: You will need to successfully pass … Teams, SharePoint, OneDrive), Intune, and Endpoint Manager. Oversee and maintain network infrastructure, device management, and cybersecurity posture. Ensure data protection, safeguarding, and compliance with DfE and GDPR guidelines. Staff Support & Training Provide technical support to teaching and support staff, both in person and remotely. Design and deliver training sessions to improve staff confidence and the adoption of More ❯
Employment Type: Permanent
Salary: £40000/annum + Excellent Benefits
Posted:

Support Engineer

Manchester, North West, United Kingdom
Hybrid / WFH Options
Sparta Global Limited
complete full-time training and will then be assigned to work in a junior role with one of our trusted client partners as a 'Spartan' consultant. As a Junior Support Engineer you will: Troubleshooting and problem solving, addressing hardware, software, and network issues reported by users Software installation and configuration, assisting with the installation, configuration, and maintenance of … day one. Work: At the successful completion of training, you will become a 'Spartan' consultant and be available for assignment to work with one of our clients as a Support Engineer. Grow: You'll work with our client for up to 24 months, be able to access upskilling, salary increases, and are then available to convert to a full … To qualify, you need to demonstrate some experience or understanding of python or similar technologies. Most importantly, you should have a strong eagerness to learn and grow as a Support Engineer. We're also seeking passionate individuals who align with our values: Empathy & Diversity - Integrity, respect, and a commitment to inclusivity. Drive - A goal-oriented mindset with a passion More ❯
Employment Type: Permanent
Salary: £24,000
Posted:

IT Support Engineer - MSP

London, South East, England, United Kingdom
Hybrid / WFH Options
Ashdown Group
This is an excellent opportunity for an IT Support Engineer to join a small MSP in Central London. This role is paying £30,000 - £40,000 and offers hybrid working. To be considered for this IT Support Analyst position, you will have several years of experience in IT support providing 1st & 2nd line remote and onsite … BAU user support and maybe some project work. The ideal candidate will have some MSP experience, although this is NOT essential. Core skills and experience will include: Windows 10 & 11 InTune, Auto Pilot & MDM Office 365 - including SharePoint administration Azure AD & Entra ID VPN's & network switches, routers & firewalls This role is a hybrid role, split between the office … pays £30,000 - £40,000 + overtime, bonus, 25 days holiday and company pension. This role would suit an IT professional with a few years of experience providing IT support as an IT Support Analyst, a Service Desk Engineer, a Helpdesk Analyst, or an IT Support Engineer. More ❯
Employment Type: Full-Time
Salary: £30,000 - £40,000 per annum
Posted:

IT Support Engineer

Dagenham, Essex, England, United Kingdom
The Fortune Group
The Fortune Group are recruiting for an IT Support Engineer to cover, the 1st, 2nd line and some 3rd line support. Suitable IT Support Engineers will cover, service desk, and desktop support, you will need a Full driving license for occasional travel to act as the primary point of contact for users across multiple locations, and … you will address application, system, and hardware support needs, collaborating with third-party IT vendors where needed. Key Responsibilities Provide 1st, 2nd line technical support for approved hardware and software Collaborate with third-party service suppliers to ensure timely issue resolution Install and manage Microsoft Client Operating Systems In-depth understanding and administration of Active Directory, including Group … up, and perform maintenance on network printers and wireless devices Understand and maintain mobile devices, serving as the second point of contact for warehouse hand scanner hardware Manage and support Office 365, including user and service administration Responsible for patch management across site servers, desktops, servers & MAC estate Analyse and troubleshoot complex hardware, software, and support Network engineering More ❯
Employment Type: Full-Time
Salary: £30,000 - £40,000 per annum, Negotiable, Pro-rata
Posted:

Desktop Support Engineer

Yeovil, Somerset, South West, United Kingdom
DXC Technology
find opportunities that match your efforts, and a team of good people to inspire you and recognize the important work you do. We are currently looking for a Desktop Support Engineer to support one of our clients based on-site in Yeovil. This is a full-time, position working a 37.5-hour week Monday Friday. The ideal … eligible to obtain SC Security Clearance. Responsibilities: Desktop/Laptop/VDI build, configuration and deployment to end users Software installation/deployment Smartphone deployment Assisting the 2nd Line support team with laptop, desktop and VDI terminals support calls Hardware installation/upgrade/break fix for desktop, laptop, and server Smartphone support Service Desk cover as … required Assisting with customer projects What we're looking for: Full UK driving license is essential to provide support across the large site and surrounding satellite sites Microsoft Windows 7 and 10 Operating Systems Deployment, configuration and support Microsoft Office 2010 onwards Proven and demonstrable software and hardware troubleshooting skills, experience in a Deskside Support role Knowledge More ❯
Employment Type: Permanent
Posted:

Technical Support Engineer

London, United Kingdom
La Fosse Associates
Role: IT Technical Support Engineer Location: Site-based with regular travel to construction sites Overview: Hands-on support role delivering Level 1-3 technical support across End User Computing (EUC), applications, and software, with a strong focus on site-based support across multiple construction projects. Acts as a key point of contact for all user … facing IT issues, collaborating closely with infrastructure, service management, and application teams. Operates within an ITIL-aligned framework. Key Responsibilities: Provide technical support for desktops, laptops, mobile devices, applications (e.g. MS Office), and AV equipment Troubleshoot user issues including account access, hardware faults, and network connectivity Support site IT setups, including server maintenance and racking infrastructure Maintain asset … inventories and liaise with vendors for warranty repairs Log, prioritise, and resolve incidents using ServiceNow in line with SLAs Contribute to knowledge base (KB) and continuous improvement initiatives Support end-to-end hardware lifecycle: imaging, deployment, testing, and quality assurance Perform on-site support across the region and escalate complex issues where needed Technical Environment: Windows 10/ More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

IT Support / Desktop Infrastructure Engineer

Larkfield, Aylesford, Kent, England, United Kingdom
The Fortune Group
IT Support/Desktop Infrastructure Engineer The Fortune group our recruiting for an IT Support/Desktop Infrastructure Engineer for our MSP client based in Maidstone, with occasional travel to London office. You will deal with 2nd/3rd line technical issues. The Suitable IT Support Engineer should have worked previously in a technical … IT support role covering 2nd/3rd line support for at least 3+ years. Additionally, the successful candidate will have shown dedication to their professional development by achieving industry recognised qualifications such as CompTIA accreditations or Microsoft MCP/MCSE and have direct experience of working with common MSP tools and technologies, such as RMM solutions, Azure and More ❯
Employment Type: Full-Time
Salary: £40,000 - £45,000 per annum, Pro-rata
Posted:

IT Support Engineer

Jersey, Channel Islands, England, United Kingdom
Addition
IT Support Engineer – Jersey This global business advisory firm supports companies, investors, and high-net-worth families worldwide. They’re growing their on-the-ground IT capability in Jersey — and this role is key to keeping things running smoothly for local users and linking up with their global IT team. Role Overview: Location: Jersey (Site based, Monday-Friday … Package: £30,000- £50,000 per annum Company Discretionary Bonus Benefits Industry: IT Services What You’ll Be Doing: Deliver hands-on first and second-line IT support to colleagues in Jersey, by phone, email, and in person. Troubleshoot hardware, software, network, and end-user issues — escalating where needed. Work closely with the global Service Delivery team on escalations … and complex technical problems. Maintain and manage IT equipment, servers, networking kit, and office systems. Support system security, including backups, monitoring, and following security protocols. Keep the local asset register accurate and up to date. Monitor and respond to system alerts and support tickets within agreed SLAs. Contribute to ITSM processes (incident, service, problem, change) and support More ❯
Employment Type: Full-Time
Salary: £30,000 - £50,000 per annum
Posted:

Production Support Engineer New London

London, United Kingdom
Man Group
be if you want to work where open, forward-thinking, collaborative technology meets both quantitative and discretionary investment management. Purpose of the Role We are looking for a Production Support Engineer with 2-5 years' experience of working on an Order Management system or in a Trade Support function to join our OMS Support team. The … OMS Support team provides 1st and 2nd line application support across our Order Management systems, covering both systematic and discretionary order flow. Each day provides the opportunity to work with our investment professionals, traders, operations team and technologists to ensure we can efficiently realise alpha across the markets we trade. We are currently undertaking a strategic renewal of … this individual to be part of the team with the opportunity to influence how we can improve the experience for our investment professionals. Specific Responsibilities Providing technical and business support to investment professionals, execution traders and support functions. This includes providing quick resolutions to app issues, driving stability and improvements to help the business to succeed 1st and More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Technical Support Engineer

Buckingham, Buckinghamshire, South East, United Kingdom
The Collective Network
Technical Support Engineer £35,000-£38,500 + Yearly Bonus ASAP start Monday-Friday (half day Friday) Are you a Field Engineer looking to be office based? Are you a Maintenance Engineer looking for a new opportunity? We'd like to hear from you. An automotive company who are well established in what they do. You … ll providing phone, email and Teams support for the maintenance of Petrol/Diesel Fuel Injection test equipment. Also, Hydrogen Fuel testing equipment is just around the corner. You will be applicable to get an uncapped yearly bonus, last year this was paid at 18%. This is dependent on personal and company performance. You be also be rolled … a Monday to Friday position, 8am to 4.30pm Monday to Thursday and 8am to 1.30pm Friday. We're looking for someone who is ideally an ex-maintenance or field engineer and now looking for a desk based position. You'll be fault finding technical issues guiding technicians through complex diagnostics to a fast resolution. You will need to have More ❯
Employment Type: Permanent
Salary: £35,000
Posted:

Sc Cleared 2nd Line WAN Support Engineer

City, Birmingham, United Kingdom
Experis
Title: SC Cleared 2nd Line WAN Support Engineer Location : Birmingham Length : 6 months Rate : 300 per day (via umbrella) Brief Overview of role/project: We are seeking a 2nd Line WAN Network Engineer to support and configure SRX series routers as part of our BAU operations, ensuring the global delivery of secure network services. If … you're an experienced 2nd line network engineer, join our skilled team in Birmingham to manage and maintain our Customer Network WAN estate. Your daily responsibilities will involve a combination of technical network support, handling escalations, and working on project implementations. You will also provide guidance and support to 1st line engineers while collaborating closely with 3rd … line engineers to share knowledge and enhance the 2nd line team's skills. Mandatory Skills (Candidate must have all): We are looking for a capable engineer with expertise in configuring and troubleshooting Juniper network devices. The ideal candidate will possess in-depth knowledge of configuring key network components. Juniper SRX platform BGP IPSEC MPLS PKI Highly Desirable Skills: Juniper More ❯
Employment Type: Contract
Rate: GBP 250 - 300 Daily
Posted:

2nd Line Support Engineer

Wrotham, Sevenoaks, Kent, England, United Kingdom
Searchability
2nd Line Support Engineer Excellent opportunity for an experienced 2nd Line Engineer with MSP experience to join a growing managed service provider delivering high-quality IT support to a broad client base. Full-time, permanent position based in Kent, offering a competitive salary, a range of shift patterns, and excellent progression opportunities. Immediate start available - candidates … and technically. What will you be doing? This is a hands-on, client-facing technical role within a dynamic engineering team. You'll be responsible for delivering 2nd line support across a variety of systems and environments through both remote and on-site service. Responsibilities include: Managing support tickets covering desktop, server, networking, and cloud services Conducting proactive … apply through this advert or send your CV directly to By applying, you consent to your application being processed and submitted for this vacancy only. KEY SKILLS - 2nd Line Support, MSP, Windows Server, Office 365, VMware, Hyper-V, Networking, VoIP, Azure AD, Intune, Desktop Support, CISCO, Firewalls, Meraki, Client-Facing More ❯
Employment Type: Full-Time
Salary: £30,000 - £35,000 per annum
Posted:

Front Office Support Engineer, London £90,000

London, United Kingdom
Harvey Nash Group
Front Office Support Engineer My Financial Services Client are currently looking for a Front Office Support Engineer. Key Responsibilities include: Champion 'follow the sun' support model, working closely with global teams in APAC and US Perform regional start of day health checks Provide daily application support and troubleshooting with proprietary tools An application support focus on back-office flows, particularly around Regulatory and Transaction Reporting support Engage daily with all internal stakeholders with regards to support issues Utilise incident-management system to help identify trends and patterns Create and monitor internal reports and usage queries Support product testing, project work and Identify possible platform improvements Key Experience required: Strong hands … on support experience of a trading platform within a financial institution Equities/Algorithmic Trading Knowledge e.g. Industry standard algorithms (VWAP, TWAP, IS, POV etc.) Excellent knowledge of the FIX protocol. Successful track history in a Linux Environment. Automation and scripting experience This role is 3 days a week in London. If you are interested in the position please More ❯
Employment Type: Permanent
Salary: GBP 90,000 Annual
Posted:

Front Office Support Engineer, London £90,000

London, South East, England, United Kingdom
Harvey Nash
Front Office Support Engineer My Financial Services Client are currently looking for a Front Office Support Engineer. Key Responsibilities include: Champion 'follow the sun' support model, working closely with global teams in APAC and US Perform regional start of day health checks Provide daily application support and troubleshooting with proprietary tools An application support focus on back-office flows, particularly around Regulatory and Transaction Reporting support Engage daily with all internal stakeholders with regards to support issues Utilise incident-management system to help identify trends and patterns Create and monitor internal reports and usage queries Support product testing, project work and Identify possible platform improvements Key Experience required: Strong hands … on support experience of a trading platform within a financial institution Equities/Algorithmic Trading Knowledge e.g. Industry standard algorithms (VWAP, TWAP, IS, POV etc.) Excellent knowledge of the FIX protocol. Successful track history in a Linux Environment. Automation and scripting experience This role is 3 days a week in London. If you are interested in the position please More ❯
Employment Type: Full-Time
Salary: £90,000 per annum
Posted:

2nd Line 24/7 WAN Network Support Engineer

Solihull, West Midlands, United Kingdom
LA International Computer Consultants Ltd
2nd Line 24/7 WAN Network Support Engineer Start Date: ASAP Duration: 6 months (extensions expected) IR35: Inside Rate: £300/day (negotiable) Location: Solihull Clearance Required: SC or Eligible for SC (Sole UK Nationals only) Working Pattern: Shift working: 12-hour shifts, 4 days on, 4 days off, and then 4 nights, and 4 off. On … call 1 week in 3 Brief Overview of role/project: * We are seeking a 2nd Line WAN Network Engineer to support and configure SRX series routers as part of our BAU operations, ensuring the global delivery of secure network services. * If you're an experienced 2nd line network engineer, join our skilled team to manage and … maintain our Customer Network WAN estate. * Your daily responsibilities will involve a combination of technical network support, handling escalations, and working on project implementations. You will also provide guidance and support to 1st line engineers while collaborating closely with 3rd line engineers to share knowledge and enhance the 2nd line team's skills. Mandatory Skills: We are looking More ❯
Employment Type: Contract
Rate: Up to £300 per day + negotiable
Posted:

3rd Line Support Engineer

Cambridge, Cambridgeshire, East Anglia, United Kingdom
Hybrid / WFH Options
In Technology Group Limited
3rd Line Support Engineer - Contract Position - Hybrid Remote (Cambridge) We have a new requirement for a 3rd Line Engineer to join an MSP, working out of their Cambridge office on a hybrid-remote basis. This is an initial 3-month contract with strong potential for extension. Location: Hybrid Remote - Cambridge office (2-3 days onsite) Start Date … 14th July Rate: £275/day (Outside IR35) Contract: 3 months initially (likely to extend) Commitment: Full-time, 5 days a week Ideal Profile: 5+ years' experience in technical support (MSP or customer-facing environment) Strong troubleshooting, escalation, and project skills Key Responsibilities: Act as the escalation point for Level 1 & 2 engineers Manage and implement technical changes from … support tickets and project work Support critical P1 incidents and security events as part of the L3 team Focus on escalated helpdesk tickets, with occasional support across L1/L2 during peak periods Carry out proactive tasks such as firmware upgrades, infrastructure checks, and project delivery Collaborate with other L3 engineers to improve service and drive technical More ❯
Employment Type: Contract, Work From Home
Rate: £250 - £275 per day
Posted:

Senior IT Support Engineer

Hull, North Humberside, England, United Kingdom
Hays Specialist Recruitment Limited
Senior IT Support Engineer Onsite - Hull 12 months Fixed Term Contract £28,163 to £31,067-24 days' holiday Our respected school trust client is seeking a Senior IT Engineer to lead and support IT operations across one of their schools. This is a pivotal role for an experienced and motivated IT professional who thrives in … children and young people. To act as site lead at one of the secondary phase schools across the Trust, managing the day-to-day tasks of the onsite IT Support Engineers, ensuring the smooth running of services to the school. To manage effective communication with senior school staff on a day-to-day basis concerning all matters IT and … escalating as appropriate. To work alongside the IT Operations Manager and IT Technical Manager to troubleshoot and provide advanced technical support to other IT colleagues. To provide first-line/second-line helpdesk support to pupils and staff for hardware, software, audio-visual, photocopiers and telephone equipment. To escalate technical issues that the first-line team cannot resolve. More ❯
Employment Type: Full-Time
Salary: £28,163 - £31,067 per annum
Posted:

Tech Support System Engineer Perfect Welding

Milton Keynes, Buckinghamshire, United Kingdom
Fronius
Tech Support System Engineer Perfect Welding page is loaded Tech Support System Engineer Perfect Welding Apply locations Milton Keynes time type Full time posted on Posted 2 Days Ago job requisition id REQ- Based within the Sheffield area and reporting to our head office in Milton Keynes the Tech Support System Engineer will be … repair and calibration of Fronius Welding equipment, in house and at customer sites. Tasks & Responsibilities Repair of Fronius welding equipment including inverters, torches, hose packs, and automated systems Providing support to customers and troubleshooting Providing service and calibration of welding equipment Safety test and weld test after repair and servicing Providing technical support for the introduction of new … products/systems/processes into the market Providing email and telephone support for technical and welding queries/problems Providing pre-sales and after-sales support to sales team and customers Providing support to demonstration of welding equipment Assisting with events (trade fairs, seminars, etc.) Assisting with stock control Skills & Requirements Technical experience preferably on technical More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

2nd Line Support Engineer - M365

Coventry, Warwickshire, United Kingdom
InfraView Ltd
2nd Line Support Engineer - M365 Coventry £30,000 - £36,000 2nd Line Technical Engineer - M365, Sophos - Coventry - £30k - £36k Are you ready to step into a role that is massively backed bytraining and development?Do you want to be part of an established,growing MSP that will invest into your future?Are you someone who thrives in … a fast-paced, client-facing support environment? Our client is hiring multiple 2nd Line Technical Engineers to join their expanding service team. This is a hands-on technical role with frequent client-site visits, where you'll support a wide range of customers across the Microsoft ecosystem. This is a real opportunity for you to step up, sharpen … your skills, and further build a strong career path in the IT world. What you'll be doing: Delivering 2nd Line support via phone, remote tools and onsite visits Supporting Microsoft 365 environments - Intune, SharePoint, Exchange, Teams Working with Sophos for endpoint and firewall security Using ConnectWise as your central service desk platform Visiting client sites 1-2 days More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

IT Support Engineer - Business Operations

London, United Kingdom
Law Business Research Limited
IT Support Engineer Application Deadline: 31 August 2025 Department: Business Operations Employment Type: Full Time Location: London Reporting To: IT Operations Manager Description Why LBR? An amazing market position, enviable growth, collaboration and wonderful people are just some of the reasons to further your career with Law Business Research. Our culture is shaped by our core values that … levels of the business Would enjoy working in a busy medium size business with offices in London, Hong Kong and the US. 2 to 3 years of first-line support experience on the Windows platform. Skills Knowledge and Expertise Front-line support - answering calls and emails from members of staff and providing initial guidance Ensuring all issues raised … are logged in the service desk, and end users receive regular updates on their support issues Work with 3rd party suppliers on more complex problems before escalating to the System Administrator. Maintain IT team documentation in coordination with the IT manager Ensure all IT services in meeting rooms and pool equipment are tested regularly Ensure all desks have fully More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

IT / Technical Support Engineer - Worksop. £27k

Worksop, Nottinghamshire, United Kingdom
Akkodis
IT Support Engineer - Leading Technology company! Offices based in South Yorkshire Up to £26,500 plus benefits Are you ready to be the go-to expert in a fast-growing, tech-forward company? As our operations rapidly expand, we're looking for a proactive IT Engineer to join a cracking and support a growing base of … on role, you'll be the first line of defence for IT-related challenges and play a key role in maintaining and improving our technology infrastructure. You'll also support a range of critical third-party systems, including Amazon Connect , SharePoint , and Microsoft Azure . You'll join a close-knit IT team where full training and mentoring will … be provided to help you grow and succeed in the role! Key Responsibilities Manage technical support queues from triage to resolution while meeting SLAs Diagnose, troubleshoot, and resolve system issues for end-users Act as liaison with third-party vendors and government systems to escalate and resolve operational issues Manage and maintain company endpoints, configurations, and application deployments Oversee More ❯
Employment Type: Permanent
Salary: £25000 - £26500/annum
Posted:

IT Support Engineer

London, United Kingdom
Jas Gujral
IT Support Engineer Our client is an established bank based in Central London. They are looking to recruit an IT Support Analyst with at least 5 years of hands-on experience in IT Support and Infrastructure. The following are the required skills for the position: Microsoft Windows (all versions) experience to a high level, including troubleshooting … and resolving issues confidently using knowledge bases. Active Directory expertise, including security groups, administration/deployment, LDAP, and ADSI. Citrix XenApps administration, maintenance, and support of existing XenApps server farm. Windows Server Environment (2012/2016): design, deployment, maintenance, and support. VMware virtualisation environments. Experience with backups using various applications. Networking skills, including design, troubleshooting, and installation (VLAN, routing More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Lead Technical Support Engineer

London, United Kingdom
Conduktor
London, and we are looking for people who are excited by our mission and who want to share this journey with us. About the role As a Lead Technical Support Engineer, you will be the frontline of customer interactions, ensuring a seamless experience for users by troubleshooting issues, resolving inquiries, and providing expert guidance on our platform. This … with internal teams to resolve customer-facing issues, and lead a team in identifying and implementing root cause fixes. You will also identify and deliver strategic improvements to our support tools and processes. This role is suited to a hands-on technical leader who thrives in a fast-paced environment and enjoys problem-solving. What will you be doing … Building and managing a high performing technical support team for Conduktor. Defining and tracking key performance metrics for the support team, including response times and customer satisfaction scores. Leading the continuous refinement of support processes within the support team and across our product engineering and customer success teams to enhance the overall customer experience. Leading a More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:
Support Engineer
England
10th Percentile
£27,250
25th Percentile
£31,250
Median
£37,500
75th Percentile
£45,000
90th Percentile
£58,000