26 to 34 of 34 Ticket Management Jobs in England

picked up by colleagues during an absence. Admin 10% Follow appropriate departmental and company procedures and policies (i.e., change control, problem and incident management) Monitor performance through the scorecard Monthly meetings with on-site primary contact Reporting ticket management Essential: Previous AV support experience in a concierge … service Skilled AV Engineer possessing good interpersonal skills, and should be comfortable with Senior Management Must be smart and confident in their appearance. Should have proven abilities within the AV industry and/or corporate environment for over 5 years Excellent communication and customer service skills Enthusiastic and organised ...

picked up by colleagues during an absence. Admin 10% Follow appropriate departmental and company procedures and policies (i.e., change control, problem and incident management) Monitor performance through the scorecard Monthly meetings with on-site primary contact Reporting ticket management Essential: Previous AV support experience in a concierge … service Skilled AV Engineer possessing good interpersonal skills, and should be comfortable with Senior Management Must be smart and confident in their appearance. Should have proven abilities within the AV industry and/or corporate environment for over 5 years Excellent communication and customer service skills Enthusiastic and organised ...

Customer Service & Communication- Ability to speak clearly and professionally with users, showing empathy and patience while resolving issues over the phone. Call Handling & Ticket Management- Skilled in managing high volumes of calls, accurately logging support tickets, and ensuring timely follow-up on open cases. Basic IT Knowledge- Understanding ...

doing: Preparing and configuring printers and other devices before customer installation Delivering and installing equipment across the Isle of Man Supporting toner and consumables management for customers Assisting with the preparation and deployment of laptops and Apple devices Receiving, checking and organising stock within the warehouse Supporting inventory control … stocktake activities Learning our service desk and ticket management systems Providing excellent customer service both on-site and over the phone Typical working hours are a 37.5-hour week Monday to Friday. SKILLS AND EXPERIENCE REQUIRED A keen interest in IT and technology Good practical and problem-solving ...

genuine passion for delivering high-level technical customer support. Key Responsibilities: Consultative Support: Provide comprehensive pre-sales and post-sales technical support to clients. Ticket Management: Respond promptly and professionally to technical inquiries in line with agreed SLAs. Site Surveys and Design: Conduct wireless network design, surveying ...

genuine passion for delivering high-level technical customer support. Key Responsibilities: Consultative Support: Provide comprehensive pre-sales and post-sales technical support to clients. Ticket Management: Respond promptly and professionally to technical inquiries in line with agreed SLAs. Site Surveys and Design: Conduct wireless network design, surveying ...

customer satisfaction across all service delivery activities. Key Accountabilities Lead and support the 1st Line IT Support team. Oversee daily service desk operations and ticket management. Ensure SLAs and service performance targets are achieved. Manage Priority One incidents and drive issue resolution. Identify and implement service improvements. Maintain strong … Essential Proven experience in managing a service desk or IT support function. Strong leadership, communication, and interpersonal skills. Demonstrated knowledge of ITIL and service management frameworks. Experience with performance monitoring, KPI tracking, and SLA management. Ability to manage high-pressure incidents and escalate appropriately. Familiarity with vendor management ...

will be responsible for ensuring faults are resolved to client satisfaction, protecting the commercial impact of customer accounts, and maintaining accurate records through effective ticket management. Key Responsibilities Carry out field service engineering activities as required. Provide on-site service engineering support across client locations. Travel to client sites … ensuring updates are completed accurately and within required timescales. Build and maintain strong client relationships through professional communication and effective service delivery. Support escalation management and ensure issues are resolved efficiently. Essential Skills and Experience Strong technical knowledge of AV, VC, and UC technologies. Experience working within ...

will be responsible for ensuring faults are resolved to client satisfaction, protecting the commercial impact of customer accounts, and maintaining accurate records through effective ticket management. Key Responsibilities Carry out field service engineering activities as required. Provide on-site service engineering support across client locations. Travel to client sites … ensuring updates are completed accurately and within required timescales. Build and maintain strong client relationships through professional communication and effective service delivery. Support escalation management and ensure issues are resolved efficiently. Essential Skills and Experience Strong technical knowledge of AV, VC, and UC technologies. Experience working within ...