26 to 50 of 58 Ticket Management Jobs in England

current & past Microsoft windows operating systems Experience with Microsoft 365 Intune Microsoft Active Directory & Azure Active Directory knowledge Break fix, Incidents, Projects Experience with Ticket Management Comfortable with liaising & working alongside 3rd Parties Knowledge of mobile devices, specifically android & IOS. This advert is a snapshot of the role More ❯

program which offers new selection creation for Amazon thereby improving Selection for customers. As Program Manager you will: Drive the expansion of Selection and management of a strategic roadmap involving unique and innovative customer solutions. Implement programs to drive broader and deeper engagement of Amazon Selling Partners, thereby improving … globally to share best practices and improve end-to-end outcomes for Amazon customers. Manage post-launch support plans (e.g., post-mortem, issue/ticket management, etc.) and look for opportunities to improve program quality and operational excellence. BASIC QUALIFICATIONS 3+ years of program or project management … years of driving end to end delivery, and communicating results to senior leadership experience. 3+ years of driving process improvements experience. Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization. Experience building processes, project management, and schedules. Our inclusive culture empowers Amazonians to More ❯

utilities. Ensure correct forensic information is gathered during support interactions, including API request/response bodies, HTTP response codes, Adflex error codes, and timestamps. Ticket Management & SLA Compliance: Log and track support tickets generated from calls or emails, ensuring timely actions and resolution within Service Level Agreements (SLAs … complete details. Customer Assistance & API Integration Support: Assist customers in understanding API documentation and effectively implementing integrations to ensure smooth integration experiences. Customer Experience Management: Ensure that customers are informed and updated regularly on the progress of their incidents and support cases. Provide a high level of service by … or application support environment. Technical Skills: Familiarity with REST, JSON/XML, and experience with log monitoring tools like Splunk. Certifications: Certification in API management, cloud computing, CompTIA A+, Security+ or similar is a plus. Required Skills: Card Processing: Basic understanding of card processing and e-commerce payment systems More ❯

utilities. Ensure correct forensic information is gathered during support interactions, including API request/response bodies, HTTP response codes, Adflex error codes, and timestamps. Ticket Management & SLA Compliance: Log and track support tickets generated from calls or emails, ensuring timely actions and resolution within Service Level Agreements (SLAs … complete details. Customer Assistance & API Integration Support: Assist customers in understanding API documentation and effectively implementing integrations to ensure smooth integration experiences. Customer Experience Management: Ensure that customers are informed and updated regularly on the progress of their incidents and support cases. Provide a high level of service by … or application support environment. Technical Skills: Familiarity with REST, JSON/XML, and experience with log monitoring tools like Splunk. Certifications: Certification in API management, cloud computing, CompTIA A+, Security+ or similar is a plus. Required Skills: Card Processing: Basic understanding of card processing and e-commerce payment systems More ❯

and laptop machines, user support, day to day user support and general infrastructure maintenance. This will require the use of Jira Service Desk for ticket management and prioritization. The Information Technology Support administrator reports to the Infrastructure Manager and supports hardware and software across the business using the More ❯

and laptop machines, user support, day to day user support and general infrastructure maintenance. This will require the use of Jira Service Desk for ticket management and prioritization. The Information Technology Support administrator reports to the Infrastructure Manager and supports hardware and software across the business using the More ❯

Firewalls. Experience with Cisco Meraki or Fortinet deviceswould beadvantageous. Havegood experienceworking within an?ITIL-based?Managed?Service environment and its core processes such as ticket management and time recording. Be able to produce andmaintaindetailed technical documentation? Have stakeholderand projectmanagement skills, with the ability to communicate technical solutions todifferent More ❯

Firewalls. Experience with Cisco Meraki or Fortinet deviceswould beadvantageous. Havegood experienceworking within an?ITIL-based?Managed?Service environment and its core processes such as ticket management and time recording. Be able to produce andmaintaindetailed technical documentation? Have stakeholderand projectmanagement skills, with the ability to communicate technical solutions todifferent More ❯

Triage and resolution of customer faults with support from wider team as required. Supporting senior engineers in planning and implementation of project activities. Responsibilities: Ticket Management + customer service- 1. Pick up and take ownership of customer tickets, complying to the ticketing processes 2. Triage and resolve, either … whilst working with the wider team when required 5. Proactively identifying improvements for the network configuration 6. Data centre experience - installation, decommission, cabling, label management, power Operating systems and software configuration- 1. An understanding of multiple operating systems, to aid in network configuration and fault finding 2. Experience in … processes 2. Support the team by creating CRQs, adhering to customer best practice 3. Implement and execute CRQs, as required and per process Asset Management- 1. Maintain asset documentation with additions, decommissions and updates to ensure that the scope of support for our customers is understood, accurate and kept More ❯

continuous improvement. Team Collaboration and Reporting: Collaborate with cross-functional teams including developers, testers, and project managers. Prepare regular progress reports and updates for management and stakeholders. Liaise with the internal tool development team to give feedback on current and proposed fuctionality so that these can be continuosly improved. … PowerPoint, Excel). Proactive problem-solving skills with keen attention to detail. A good understanding of Quality Assurance Experience of YouTrack (or similar) for ticket management Desirable knowledge in TeamCity for continuous integration server Excellent communication skills Why join us? Because we’re not just about business — we More ❯

or the ability to gain DV clearance. Experience with 1st line Windows troubleshooting. Good organizational skills. Experience working within the ITIL framework. Familiarity with ticket management systems. Experience with various windows build technologies. Application and Windows OS testing experience. Prior knowledge of patch management services. It would More ❯

firmware upgrades and script automation to streamline operations. Security & Compliance: Mitigate vulnerabilities through scanning and adherence to security protocols. Ensure robust change control (CRQ management) and documentation. Leadership & Mentorship: Guide junior engineers and uphold ticket management standards. Maintain asset records and create/review technical documentation. Required More ❯

firmware upgrades and script automation to streamline operations. Security & Compliance: Mitigate vulnerabilities through scanning and adherence to security protocols. Ensure robust change control (CRQ management) and documentation. Leadership & Mentorship: Guide junior engineers and uphold ticket management standards. Maintain asset records and create/review technical documentation. Required More ❯

production software issues across multiple products and services • Perform comprehensive troubleshooting and root cause analysis for technical challenges • Provide timely and effective support through ticket management and customer communication • Coordinate support issue handoffs within the team • Develop and contribute to a comprehensive team knowledge base • Collaborate with cross … functional teams to improve operational excellence Product and Service Ownership • Ensure adherence to service level agreements (SLAs) • Coordinate customer notifications and workflow management BASIC QUALIFICATIONS - Technical support experience - Experience troubleshooting technical issues, including reading and analyzing logs, using dashboards, and responding to service alerts and alarms - Demonstrated experience in More ❯

improve motivation and commitment levels Manage service delivery for Nuffield end users and provide day to day operational guidance, overseeing and driving SLAs for ticket management Recommend solutions to problems and cost-effective strategies for sites Help co-ordinate small moves & projects Provide local advice and guidance on … and technology within Nuffield Health Manage a budget for Technology hardware across the estate, reviewing requests and provide cost effective solutions Proactively provide service management updates to senior leaders within your region and work closely with other Technology teams in the business. Helping you feel good. We want you More ❯

tickets based on severity and impact on business operations. Document all support activities, including troubleshooting steps, resolution details, and relevant information in the incident management system. Assist in the implementation of IT projects, including system upgrades, software deployments, and infrastructure enhancements. Conduct root cause analysis for recurring issues and … honesty in everything you do. Skills and competencies: Proven experience in a similar role, with a background in operations or software development. Knowledge of ticket management best practices, incident prioritisation and escalation, monitoring, and continuous improvement. Effective communication and interpersonal skills. Strong analytical and problem-solving abilities. Experience More ❯

tickets based on severity and impact on business operations. Document all support activities, including troubleshooting steps, resolution details, and relevant information in the incident management system. Assist in the implementation of IT projects, including system upgrades, software deployments, and infrastructure enhancements. Conduct root cause analysis for recurring issues and … honesty in everything you do. Skills and competencies: Proven experience in a similar role, with a background in operations or software development. Knowledge of ticket management best practices, incident prioritisation and escalation, monitoring, and continuous improvement. Effective communication and interpersonal skills. Strong analytical and problem-solving abilities. Experience More ❯

Ensuring all installations work perfectly and that our clients are delighted with the results Remote Support - Assisting customers over the phone when needed CRM & Ticket Management - Keeping accurate records and collaborating with suppliers and customers to resolve technical issues What We're Looking For If you're practical More ❯

production software issues across multiple products and services • Perform comprehensive troubleshooting and root cause analysis for technical challenges • Provide timely and effective support through ticket management and customer communication Software Development and Maintenance • Develop and implement operational tools and automation solutions using Ruby, Rails, Java, Python, and shell … Manage software deployments and support infrastructure in AWS and web technology environments • Create and maintain system and support status reports Team Collaboration and Knowledge Management • Coordinate support issue handoffs within the team • Develop and contribute to a comprehensive team knowledge base • Collaborate with cross-functional teams to improve operational … Product and Service Ownership • Take ownership of digital products or system components • Ensure adherence to service level agreements (SLAs) • Coordinate customer notifications and workflow management Minimum Requirements: 3+ years of continuous integration and continuous delivery (CI/CD) experience 3+ years of software development with object-oriented language experience More ❯

based on KPIs including timely responses and delivery against SLAs, following Get Living processes. Maintain high levels of quality and satisfaction measured through feedback, ticket management and other measures, including HomeViews and Google reviews. Be proficient in technologies that support the team including CRM, phone systems and navigation … working in the Build To Rent or property sector (preferable). Experience in residential contracts and lettings administration. Experience/exposure to residential debt management process. A high standard of customer service skills essential. Highly effective verbal and written communication. Organised and efficient. Maintains high standards with exceptional attention More ❯

e.g. mail flow disruptions, SharePoint permissions, and Teams functionality). Document troubleshooting steps and resolutions to contribute to the knowledge base and enable efficient ticket handling. Support the creation and maintenance of user-facing FAQs, guides, and service desk KB articles. Liaise with the M365 migration team to troubleshoot … Proven ability to troubleshoot complex technical issues and resolve them in high-pressure environments. Hands-on experience with an ITSM tool (preferably ServiceNow) for ticket management and workflow processes. Good understanding of tenant-to-tenant migration processes and their typical challenges. Exceptional analytical skills for identifying root causes More ❯

e.g. mail flow disruptions, SharePoint permissions, and Teams functionality). Document troubleshooting steps and resolutions to contribute to the knowledge base and enable efficient ticket handling. Support the creation and maintenance of user-facing FAQs, guides, and service desk KB articles. Liaise with the M365 migration team to troubleshoot … Proven ability to troubleshoot complex technical issues and resolve them in high-pressure environments. Hands-on experience with an ITSM tool (preferably ServiceNow) for ticket management and workflow processes. Good understanding of tenant-to-tenant migration processes and their typical challenges. Exceptional analytical skills for identifying root causes More ❯

provisioning and configuration Monitor Infrastructure systems and participate in the day-to-day maintenance activities. Implement and document infrastructure projects Work with Jira, the ticket management system, to log time and tasks daily. Follow the change control process for making changes to the production environment. Train and support … report any breaches of policy to Compliance and/or your supervisor as required To escalate risk events immediately To provide input to risk management processes, as required The Company may require you to carry out other duties from time to time. Skills and Experience Degree educated (Technology based More ❯

first-line technical support and guidance. Issue Resolution: Assist in diagnosing and resolving hardware, software, and network issues in a timely and efficient manner. Ticket Management: Create, manage, and close support tickets using our IT ticketing system, ensuring accurate documentation of issues and resolutions. Hardware and Software Setup More ❯

to join our UK office in Uxbridge. This is an exciting opportunity for a skilled individual with strong technical knowledge in CCTV systems, Video Management Software (VMS), networking, and IT infrastructure to play a key role in supporting and designing advanced security solutions. About the Role: As a Technical … customers. This office-based role will include: Providing advanced technical support to customers and partners Designing and deploying complex security solutions Supporting and maintaining ticket management systems Conducting software testing and validation Creating and maintaining technical documentation Delivering customer training sessions Collaborating with internal teams to improve product … performance Requirements: Minimum 5 years' experience with CCTV or complex security systems Excellent knowledge of video management software, networking, and IT infrastructure Proven experience designing and supporting security solutions Strong communication skills - written and verbal Analytical mindset and attention to detail What We Offer: Competitive salary up to More ❯