26 to 50 of 65 Ticket Management Jobs in England

key duties will include: Triaging and responding to initial cyber security alerts and support tickets Categorising and prioritising threats , identifying false positives, and escalating urgent incidents to the Escalations Management Team Providing remedial actions as per playbooks and escalating where necessary Communicating with internal stakeholders and clients during active incidents Liaising with third-party suppliers as a single point … of contact for incidents Supporting the Cyber Security Team in ongoing threat analysis and security incident management Maintaining a customer-first approach in all ticket management and communication Benefits & Working Hours Working Hours: 7.5 hours/day on a fortnightly shift pattern starting at either 8.30am, 9am or 9.30am Certifications: Exams related to role fully funded by More ❯

professional at all times Skills/Knowledge: • Basic understanding of ethernet, TCP/IP, DHCP, DNS, LAN, WAN and VPN technologies. • Knowledge of MS Client operating systems • Knowledge of ticket management • Software licensing • Hardware management • Exposure to remote support software • Email and other productivity tools such as MS Office 365, Office 2016, Office 2010, SharePoint • Proactive and … approach to deal with customers with different levels of understanding and at all levels • Problem solving and diagnostic skills • Flexible and adaptable to change • Excellent organisational skills and time management • Attention to detail and quality of work • Remote and in person user support What We Offer: At IVC Evidensia we recognise that our people are fundamental to the success More ❯

If you're someone who enjoys problem-solving, cares about the customer experience, and thrives in an agile environment we’d love to hear from you. Key Responsibilities Triage & Ticket Management Accurately triage and classify incoming customer requests in line with internal policies Ensure appropriate assignment and prioritisation of tickets Promptly escalate major incidents with support from the More ❯

Do you have IT Support and Incident Management experience? Our key client, Route 101, has asked us to exclusively support them with hiring an Incident Manager to support on their latest and largest public sector contact centre implementation. Route 101 has been voted a "Great Place To Work" and partners with industry giants like Zendesk, Amazon, NICE, and Calabrio … per annum Location: Bristol 5 days a week No sponsorship provided, SC Clearance eligibility needed. The role: This role will sit in the Support Team and focus on ticket management and resolution for their Zendesk ITSM tool. Key responsibilities include: Help prioritise tickets and workload with Engineers Timely ticket management, sharing updates/progress reports with … customers Continuous improvement of the ticketing management processes Trigger technical escalations where required Manage Major Incidents Run reports and trend analysis to share with Execs and customers. What will help you succeed in this role? Experience in incident and problem management within an ITIL environment A good understanding of IT or Telecoms environments Strong stakeholder management Good More ❯

need to be eligible for SC clearance for this role We are seeking an experienced ITIL Incident Manager to work within our Support Team; primarily focused on driving support ticket management and resolution on our Zendesk ITSM Tool. This role will cover incidents associated with all partner technologies utilised by Route 101 in the deployment of services to … an understanding and experience of working in a technical as well as an ITIL environment is sought. The role will involve updating customers and internal stakeholders, driving partners in ticket resolution and assisting engineers in queue management. The Incident manager will also be responsible for managing any Major Incidents driving them through to resolution while liaising with Customers. They … will also assist in defining and maintaining the Incident Management process, ensuring that it aligns with customer SLAs and provides the necessary governance around our approach to Service Management. Key responsibilities: Champion the ITIL Incident Management Process within the Service Management and Operations Organisation Work with engineers and run reports to identify priority tickets which determines the More ❯

end-users can access their business applications wherever they are. Led by CEO Russell Horton, co-founder Chris Rogers (who started the business in 2006), CFO Graham Dickie - the management team is backed by Livingbridge to support their ambitious long-term strategy. Essential Duties and Responsibilities: As a competent 3rd Line Team Leader, you will be able to provide … colleagues as requested in a timely manner in line with the client's support contracts. You are required to provide reactive and pro-active technical support services and incident management for the following types of work: Monitoring and maintaining systems and networks Installation and configuration of systems Diagnosing faults on both hardware and software Solving technical and application issues … higher-level responsibilities: Testing and evaluating any new tech/applications/processes Training of new employees Being an escalation point for your 2nd and 3rd Line colleagues Problem ticket management conduct root cause analysis Project Work Ticket queue management, prioritising and allocating work as necessary Maintenance of technical documentation Keeping yourself informed of all on More ❯

insights and proactive communication. Act as the primary point of contact for key customer interactions, setting an example of professional and empathetic communication. Oversee the use of Freshdesk for ticket management and customer communication, ensuring efficient workflows and accurate reporting. Utilise Jira for internal issue tracking and collaboration, ensuring seamless communication between Support and other teams. Ensure tight …/tickets to enable efficient cross-functional collaboration between Professional Services and Development teams, ensuring seamless communication and faster issue resolution. Collaborate closely with Partner Managers (CSMs) and Project Management teams to ensure alignment, effective escalation handling, and enhanced customer experience. Develop and refine support processes and best practices, aligning with ITIL principles. Drive initiatives to build and scale … journey so far Achievement of defined Support SLAs and KPIs, ensuring timely and effective issue resolution. High levels of customer satisfaction, as evidenced by positive feedback and reductions in ticket resolution times. Development of a high-performing Support Team with clear roles, responsibilities, and career growth opportunities. Effective collaboration with internal stakeholders, including Partner Managers (CSMs), Consultants and Project More ❯

hardware team. The ideal candidate will have experience in hardware diagnostics, break-fix solutions, and system builds. This role requires a proactive approach to software BAU tasks, second-line ticket resolution, and remote desktop support. Additionally, the candidate will participate in Tech Bar services five times a week on a rotational basis. Your Responsibilities * Collaborate with the hardware team … with a focus on hardware diagnostics and repair. * Strong understanding of laptop and desktop builds. * Proficiency in software troubleshooting and second-line support. * Experience in remote desktop support and ticket management systems. * Ability to communicate effectively with users and colleagues in a professional environment. * Must be a British National. * Certifications such as CompTIA A+, ITIL, or Microsoft certifications. More ❯

have a local helpdesk analyst who will report into the Helpdesk Support Manager. Currently 2 direct reports are anticipated in 2025. Core responsibilities will include: Lead the implementation and management of a global helpdesk support operation offering support to initially 3 major clients. Oversee the delivery of OneViu IT Support, including incident logging, follow-ups, and closures. Handle the … with Retail or B2B SaaS domain is ideal Excellent organisational and priority-setting skills, capable of tracking issues, escalations, and resolutions across different regions and solution versions. Strong stress management skills to handle customer pressure and problem resolutions. Familiarity with business processes and the impact of our solutions and services. Ability to liaise with users to ensure satisfactory handling … of requests or problem reports. Strong negotiation, conflict management, and leadership skills. Proficiency in managing teams. Experience of maintaining and configuring helpdesk ticket management systems e.g. Jira Service Desk Experience in managing and communicating with remote teams during non-traditional business hours. Ability to thrive in a fast-paced, high-energy, team-oriented environment. Proficiency in multitasking More ❯

Technical Authority Expert is responsible for the coordination, management, and execution of proactive and reactive maintenance activities that require advanced support beyond the capabilities of 1st Level Operations. 2nd Level Assurance Engineer expertise ensures our services are continuously available and performing to Service Level Agreement (SLA) standards. You will be assigned to work with ticket management and … Strong organizational, multi-tasking, problem-solving, and strategic thinking skills. •Proficient in Microsoft applications (Word, Excel, etc.). •Experience in influencing and persuading multi-customer NOC teams on fault ticket quality. •In-depth understanding of IPv4, IPv6, TCP/IP, MPLS/LDP, Docsis3.0/3.1 and XGS-PON. •Experience working on security nodes like Cisco FPR and ASA More ❯

subscription operations, preferably in media, publishing, or a recurring revenue business Experience working subscription billing platforms and strong understanding of print and digital subscription workflows Strong organisational and project management skills, with the ability to manage multiple priorities effectively Excellent interpersonal skills and the ability to build strong relationships with stakeholders at all levels Experience with ticket management and work management tools Excellent listening and communication skills Outstanding problem-solving skills and attention to detail A relaxed working environment with regular socials including a summer festival Supportive well-being initiatives and benefits, talks & workshops, andMental Health First aiders & Champions 25 days holiday plus a day for your birthday. Our offices will be closed between Christmas and More ❯

API commands to facilitate support operations. Issue Diagnosis: Analyse log files, script outputs, and command-line feedback to identify and resolve technical issues across various operating systems and tools. Ticket Management: Handle support requests effectively, adhering to workflows and processes to ensure high quality and responsive issue resolution. Documentation: Develop and maintain Internal support documentation, including troubleshooting guides More ❯

Role: SC Cleared Hardware Support Engineer Length: 9 Months Location: Woolwich Rate: £18.87 per hour. The Role Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract Hub Stock management including asset management of kit in/out (Scan items … in/out of locations) Effective Management of disposals that go through their Hub as per contract Triage and perform hardware repairs of 'in Warranty kit' and liaise with vendors for parts and returns Locker replenishments where appropriate Highlight potential issues with service/potential service improvements to their Team Leader Follow agreed processes and procedures Skills Required: Must More ❯

Technician 2 Technician 2 LocationColchester CO2 7UT Contract 7 Months - Mon - Fri 08:30 - 05:00 Job Description:Candidate Requirements:Must hold SC Clearance. Key Responsibilities: Queue ticket management of tickets assigned to their Hub (and surrounding spokes), ensures appropriate updates and call management to maintain service levels as per contract Hub Stock management including asset … management of kit in/out (Scan items in/out of locations) as per contract Effective Management of disposals that go through their Hub as per contract Triage and perform hardware repairs of 'in Warranty kit' and liaise with vendors for parts and returns as per contract Locker replenishments where appropriate as per contract Highlight potential issues More ❯

Technician 2 Technician 2 LocationAldershot GU11 2JN Contract 7 Months - Mon - Fri 08:30 - 05:00 Job Description:Candidate Requirements:Must hold SC Clearance. Key Responsibilities: Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensures appropriate updates and call management to maintain service levels as per contract. Hub Stock management including asset … management of kit in/out (Scan items in/out of locations) as per contract Effective Management of disposals that go through their Hub as per contract Triage and perform hardware repairs of 'in Warranty kit' and liaise with vendors for parts and returns as per contract Locker replenishments where appropriate as per contract Highlight potential issues More ❯

Technician 2 Technician 2 LocationKings Lynn PE33 9NP Contract 7 Months - Mon - Fri 08:30 - 05:00 Job Description:Candidate Requirements:Must hold SC Clearance. Key Responsibilities: Queue ticket management of tickets assigned to their Hub (and surrounding spokes), ensures appropriate updates and call management to maintain service levels as per contract Hub Stock management including … asset management of kit in/out (Scan items in/out of locations) as per contract Effective Management of disposals that go through their Hub as per contract Triage and perform hardware repairs 'in Warranty kit' and liaise with vendors for parts and returns as per contract Locker replenishments where appropriate as per contract Highlight potential issues More ❯

Rate£18.87/Hr through UMBLocationLincoln LN5 9NB Contract 5 Months - Mon - Fri 08:30 - 05:00 Job Description:Candidate Requirements:Must hold SC Clearance. Key Responsibilities: Queue ticket management of tickets assigned to their Hub (and surrounding spokes), ensures appropriate updates and call management to maintain service levels as per contract Hub stock management including … asset management of kit in/out (Scan items in/out of locations) as per contract Effective Management of disposals that go through their Hub as per contract Triage and perform hardware repairs 'in Warranty kit' and liaise with vendors for parts and returns as per contract Locker replenishments where appropriate as per contract Highlight potential issues More ❯

Rate£18.87/Hr through UMBLocationWoolwich SE18 4BB Contract 10 Months - Mon - Fri 09:00 - 05:30 Job Description:Candidate Requirements:Must hold SC Clearance. Key Responsibilities: Queue ticket management of tickets assigned to their Hub (and surrounding spokes) Ensuring appropriate updates and call management to maintain service levels as Per contractHub Stock management including asset … management of kit in/out (Scan items in/out oflocations) as per contract Effective Management of disposals that go through their Hub as per contract Triage and perform hardware repairs 'in Warranty kit' and liaise with vendors for parts and returns as per contract Locker replenishments where appropriate as per contract Highlight potential issues with service More ❯

Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract * Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract * Effective Management of disposals that go through their More ❯

Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract * Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract * Effective Management of disposals that go through their More ❯

Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract * Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract * Effective Management of disposals that go through their More ❯

Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract * Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract * Effective Management of disposals that go through their More ❯

Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract * Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract * Effective Management of disposals that go through their More ❯

Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract * Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract * Effective Management of disposals that go through their More ❯

Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract * Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract * Effective Management of disposals that go through their More ❯