26 to 50 of 58 Ticket Management Jobs in England

new and ongoing incidents via phone, email, and remote access tools, while upholding excellent customer service standards. Ensure that all incidents and service requests are accurately logged in the ticket management system. Aim to resolve tickets upon first contact, escalating them to appropriate support teams when necessary. Work within established SLAs to meet business expectations, adhering to IT … a professional telephone manner. Proven experience delivering high-quality ICT customer service with meticulous attention to detail. Proficiency in implementing and supporting ICT equipment, services, and systems. User Account Management experience, particularly with Active Directory (AD). Strong skills in end-user hardware and software support for Windows desktop PCs and laptops. Familiarity with ICT terminology and a general More ❯

for someone looking to begin a career in MIS Support Services, with full training provided. As the first point of contact for users needing assistance with their School’s Management Information System (MIS), you will play a crucial role in ensuring customer satisfaction and efficient problem resolution. Day-to-day of the role: Customer Interaction: You will handle incoming … the first level of support for users experiencing issues with MIS platforms. Your goal will be to resolve problems at the first point of contact or escalate them appropriately. Ticket Management: Accurately log all interactions and issues into the Helpdesk Management System, ensuring that all necessary details are captured for effective resolution and follow-up. Problem Solving More ❯

for someone looking to begin a career in MIS Support Services, with full training provided. As the first point of contact for users needing assistance with their School’s Management Information System (MIS), you will play a crucial role in ensuring customer satisfaction and efficient problem resolution. Day-to-day of the role: Customer Interaction: You will handle incoming … the first level of support for users experiencing issues with MIS platforms. Your goal will be to resolve problems at the first point of contact or escalate them appropriately. Ticket Management: Accurately log all interactions and issues into the Helpdesk Management System, ensuring that all necessary details are captured for effective resolution and follow-up. Problem Solving More ❯

for someone looking to begin a career in MIS Support Services, with full training provided. As the first point of contact for users needing assistance with their School’s Management Information System (MIS), you will play a crucial role in ensuring customer satisfaction and efficient problem resolution. Day-to-day of the role: Customer Interaction: You will handle incoming … the first level of support for users experiencing issues with MIS platforms. Your goal will be to resolve problems at the first point of contact or escalate them appropriately. Ticket Management: Accurately log all interactions and issues into the Helpdesk Management System, ensuring that all necessary details are captured for effective resolution and follow-up. Problem Solving More ❯

service. Experience and Qualifications: Basic understanding of Ethernet, TCP/IP, DHCP, DNS, LAN, WAN, and VPN technologies. Knowledge of MS Client operating systems - Windows 11 & Teams. Experience with ticket management systems. Understanding of software licensing and hardware management. Exposure to remote support software. Proficiency with email and productivity tools such as MS Office 365, Office 2016, Office … attitude with a positive approach. Strong listening and empathy skills, adaptable to different customer needs. Problem-solving and diagnostic abilities. Flexible and adaptable to change. Good organizational and time management skills. Attention to detail and quality. Experience providing remote and in-person user support. Following your application, our experienced recruitment team will contact you. We are committed to Diversity More ❯

versions of applications Application Support: Patching applications on server and application support on inhouse built applications. Microsoft EUC Stack Microsoft 365 – Administration and Support Active Directory experience Experience with ticket management systems The IT Support Engineer is required to be onsite in Fareham, 5 days a week for the duration of the 6-month contract. This IT Support More ❯

Delivery Manager Major Accounts. This role manages customer services, ensuring adherence to SLA and being the first line support to the Service Coordinators where required. Key Responsibilities: Accountable for ticket management, ensuring allocation and tickets being resolved within SLA and at a high-quality standard Supporting the Service Delivery Manager Major accounts, including in periods of holiday and More ❯

issues and apply appropriate fixes or work arounds. To assist users in utilising Gamma IT systems, this includes providing unofficial training as needed. To Document the interactions within the ticket management tool which includes but is not limited to all troubleshooting steps taken and what resolved the issue. To provide support for all software and hardware. User account … provisioning and management To Raise Purchase orders for replacement kit. May require overnight stays across the UK To ensure compliance regarding Gamma policies and processes. To share and document knowledge. What you'll need: A driving license Proven ability to multitask and be able to make assessments of urgency based on knowledge and experience. Knowledge of Microsoft operating systems. More ❯

brand, enriching customer relationships with Yext Provide post-implementation technical and consultative support, that is prompt, friendly, and accurate, to our Enterprise clients via email, phone, and chat Develop ticket management strategies and ensure alignment to the SLA Provide platform configuration and data management services to our clients and partners Troubleshoot reported product and publisher issues to … leadership, outstanding track record, and/or peer recognition that separates you from others Ability to work quickly, independently, and accurately in a high-volume environment, with excellent time management skills Excellent written and verbal communication skills that can be tailored to a broad range of requesters, plus innate follow-up skills Strong computer skills, and the ability to More ❯

brand, enriching customer relationships with Yext Provide post-implementation technical and consultative support, that is prompt, friendly, and accurate, to our Enterprise clients via email, phone, and chat Develop ticket management strategies and ensure alignment to the SLA Provide platform configuration and data management services to our clients and partners Troubleshoot reported product and publisher issues to … leadership, outstanding track record, and/or peer recognition that separates you from others Ability to work quickly, independently, and accurately in a high-volume environment, with excellent time management skills Excellent written and verbal communication skills that can be tailored to a broad range of requesters, plus innate follow-up skills Strong computer skills, and the ability to More ❯

and making technology easy to understand. Strong attention to detail and the ability to multitask in a fast-paced environment. Proficiency in Microsoft Office and Google Workspace. Familiarity with ticket management tools and CRM platforms is advantageous but not essential, as full training will be provided. Ability to work independently and as part of a collaborative team. Previous … experience in a customer-facing or account management role. Why Join Us? You’ll be part of a mission-led business where innovation and purpose go hand in hand. We offer: 25 days holiday + bank holidays. Flexible hybrid working. Company-funded healthcare scheme. Cycle to work scheme. Employee social events and wellness initiatives. Training and personal development opportunities. More ❯

API commands to facilitate support operations. Issue Diagnosis: Analyse log files, script outputs, and command-line feedback to identify and resolve technical issues across various operating systems and tools. Ticket Management: Handle support requests effectively, adhering to workflows and processes to ensure high quality and responsive issue resolution. Documentation: Develop and maintain Internal support documentation, including troubleshooting guides … for thorough documentation. Nice to Have: Programming & Scripting: Basic Bash scripting, Python, or Golang knowledge. Familiarity with Typescript (Next.js, Tailwind frameworks). Entry-level experience with OpenStack and Kubernetes management is a nice to have. Tool Experience: Knowledge of monitoring tools and ELK stack (Prometheus, Elasticsearch). Experience with Nova hypervisor, Postman, Rundeck, or Netbox. Industry Knowledge: Exposure to More ❯

API commands to facilitate support operations. Issue Diagnosis: Analyse log files, script outputs, and command-line feedback to identify and resolve technical issues across various operating systems and tools. Ticket Management: Handle support requests effectively, adhering to workflows and processes to ensure high quality and responsive issue resolution. Documentation: Develop and maintain Internal support documentation, including troubleshooting guides More ❯

Maintain up-to-date documentation after project completions or changes. Issue Escalation: Communicate technical issues to relevant stakeholders. Stakeholder Engagement: Align IT solutions with business requirements through effective collaboration. Ticket Management: Monitor and resolve Jira tickets promptly. Skills Required: Minimum 3 years in IT development. Proficient in C#, JavaScript, jQuery, and Visual Basic. Strong understanding of HTML5, CSS3 … and IIS. Experience with SQL and SQL Server Management Studio. Familiarity with Visual Studio and Azure DevOps. Excellent communication skills and attention to detail. Why Join Us? Enjoy a flexible workplace with hybrid working options! Benefit from a generous holiday allowance of 27 days plus bank holidays. Access to health cash plans and virtual GP services. Participate in staff More ❯

develop a talented team of Salesforce professionals, fostering a culture of excellence and continuous improvement Maintain hands-on involvement in Salesforce configuration, customization, and development, including flows and object management Lead sprint planning, backlog refinement, and ticket management using Jira, serving as Scrum Master when needed Partner with business directors to gather requirements, prioritize development, and align … core platform capabilities Experience in managing Jira boards, sprint planning, and Agile ceremonies Strong ability to translate business requirements into technical solutions Experience with Salesforce integration tools and API management More ❯

to troubleshoot their issues effectively. Responsibilities: * Logging and processing customer requests and issues using Dynamics 365* Troubleshooting and diagnosing support issues via the phone, email or onsite visits* Effective ticket management to meet defined service levels* Assist with project related work, such as brand new implementations or improvements to existing systems.* Assist with onboarding new customers * Ensure they More ❯

to troubleshoot their issues effectively. Responsibilities: Logging and processing customer requests and issues using Dynamics 365 Troubleshooting and diagnosing support issues via the phone, email or onsite visits Effective ticket management to meet defined service levels Assist with project related work, such as brand new implementations or improvements to existing systems. Assist with onboarding new customers Ensure they More ❯

support team to resolve complex bugs and raised tickets. Maintain and update third-party library dependencies (Java JRE, Jetty, Chilkat, nSoftware AS2). Use Azure DevOps for sprint planning, ticket management, coding, testing, and release cycles. The Ideal Candidate Will Possess: A proactive and collaborative mindset. Strong problem-solving and critical thinking abilities. Excellent time management and More ❯

support team to resolve complex bugs and raised tickets. Maintain and update third-party library dependencies (Java JRE, Jetty, Chilkat, nSoftware AS2). Use Azure DevOps for sprint planning, ticket management, coding, testing, and release cycles. The Ideal Candidate Will Possess: A proactive and collaborative mindset. Strong problem-solving and critical thinking abilities. Excellent time management and More ❯

support team to resolve complex bugs and raised tickets. Maintain and update third-party library dependencies (Java JRE, Jetty, Chilkat, nSoftware AS2). Use Azure DevOps for sprint planning, ticket management, coding, testing, and release cycles. The Ideal Candidate Will Possess: A proactive and collaborative mindset. Strong problem-solving and critical thinking abilities. Excellent time management and More ❯

sponsorship . Key responsibilities will include: Inspire, mentor, and manage a talented Salesforce team, encouraging growth and best practices. Remain technically involved in Salesforce configuration, customisation, flows, and object management, delivering continuous improvements across the CRM ecosystem. Own sprint planning, backlog refinement, and Jira ticket management; acting as Scrum Master when required. Collaborate with senior business leaders More ❯

sponsorship . Key responsibilities will include: Inspire, mentor, and manage a talented Salesforce team, encouraging growth and best practices. Remain technically involved in Salesforce configuration, customisation, flows, and object management, delivering continuous improvements across the CRM ecosystem. Own sprint planning, backlog refinement, and Jira ticket management; acting as Scrum Master when required. Collaborate with senior business leaders More ❯

accreditation will be provided. Key Responsibilities: Fault finding rectifying AV systems at the client site Providing remote assistance and onsite technical support for clients Completion of service reports and ticket management on company systems Carrying out preventative maintenance on installed systems at the site Providing technical assistance to Service Coordinators for handling customer enquiries as required. Reporting any More ❯

to other UK-wide MoD sites. Typical Responsibilities Assist Users by performing service delivery support activities Actively support the team to resolve support desk items and assist in effective ticket management, in order for the team to achieve service level agreements Actively manage end user expectations through effective communications to provide high levels of service Make frequent contact More ❯

risks and opportunities. Being a positive, active, and contributing team member. Offering advice and suggestions for improving the development process. Supporting Production with backlog review, task estimation, and Jira ticket management. Technical Requirements Advanced understanding of C++. An advanced understanding of the main gaming platforms and the requirements needed to develop software for them. Unreal Engine experience an advantage. More ❯