1,351 to 1,375 of 1,555 Customer Experience Jobs in London

Atom Learning has been featured in Otta's Annual Rocket List: the 100 fastest-growing companies to work for! The role Atom Learning is looking for a talented junior customer success manager to join the team. You will be responsible for supporting and engaging with customers directly at every point in their subscription journey. You will be responsible for … ensuring customers receive quick, informative and professional responses to queries and questions over via email, LiveChat, social media and telephone. You will work with the wider Customer Success, marketing and growth teams to develop strategies that improve conversions and maximise customer LTV. You will establish and maintain efficient processes and optimise client engagement in order to delight and … an advocate for our customers, ensuring that their feedback and changing needs are communicated effectively to the wider company. What you will do You will provide a high-quality customer experience by ensuring that customer enquiries are answered efficiently and professionally; You will work with technical and product teams to communicate and resolve any technical and product More ❯

join its technology team. This role is suited for an individual with deep technical expertise in NICE CXone and a passion for resolving complex technical issues in a dynamic, customer-focused environment. The Tier 3 Engineer will serve as the final point of escalation for technical support and play a key role in ensuring optimal system performance and customer … internal and external stakeholders. Contribute to proactive initiatives aimed at enhancing platform performance, including monitoring, testing, and tuning. Stay informed about platform updates, new features, and evolving trends in customer experience technologies. Mentor junior support staff and promote knowledge sharing within the team. Qualifications and Experience: 5+ years in a technical support or engineering role, with a … environments. Solid grasp of cloud infrastructure, networking, and security principles. Excellent communication and interpersonal skills; capable of explaining technical concepts to diverse audiences. Familiarity with CRM systems, databases, and CX tools (e.g., voice, chat, IVR, WFM, ACD) is advantageous. Ability to manage multiple priorities in a high-pressure, fast-paced setting. TPBN1_UKTJ More ❯

Strategic Customer Success Manager, High Touch London, England Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, enables businesses to deliver always-on, impeccable customer service and transform their customer experiences. Fin … can be combined with our Helpdesk to form the Intercom Customer Service Suite, providing AI-enhanced support for complex or high-touch queries requiring a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom sets a new standard for customer service. Driven by our core values, we push boundaries, build with speed and … challenges in implementing and expanding our AI products, acting as a trusted advisor for necessary changes. You'll collaborate with various customer profiles, including C-Level contacts, executives, CX leaders, and global CX teams, to support successful adoption and expansion of their Intercom solutions. What will I be doing? Develop trusted advisor relationships with high-value customers at the More ❯

About Assembled Assembled builds the infrastructure that underpins exceptional customer support, empowering companies like CashApp, Etsy, and Robinhood to deliver faster, better service at scale. With solutions for workforce management, BPO collaboration, and AI-powered issue resolution, Assembled simplifies the complexities of modern support operations by uniting in-house, outsourced, and AI-powered agents in a single operating system. … scale our team across regions and time zones. If you're passionate about support as a craft, energized by ambiguity, and eager to shape the future of AI-assisted customer experience, this role is for you. As the hands-on leader of our growing support team, you'll combine tactical excellence with visionary leadership. You'll manage a … act on support metrics, escalations, tools, and systems Are excited by the role of AI in support and have already experimented or deployed AI tools to boost productivity or CX Communicate with clarity and confidence , whether talking to a customer or presenting to executives Thrive in fast-moving environments where ambiguity is the norm and experimentation is encouraged (Bonus More ❯

In this role you will be responsible for driving customer adoption, retention, and satisfaction. You will work closely with clients to ensure they are leveraging their platform. To be successful, you must be a Salesforce Certified professional with a deep understanding of customer success strategies and best practices. You will serve as the primary point of contact for … the customers, providing proactive support to help them achieve their business goals. Responsibilities Serve as the primary liaison between the company and their customers, ensuring a seamless customer experience. Identify expansion opportunities, upsell and cross-sell solutions, and drive revenue growth Develop strong relationships with key stakeholders and decision-makers within customer organisations. Collaborate cross-departmentally, and support … teams to deliver a seamless customer experience Qualifications Salesforce Certified (Admin as a minimum) 5+ years of experience in a Customer Success role, preferably in a SaaS or technology-driven environment. Proven track record of driving customer adoption, retention, and expansion. Excellent communication and interpersonal skills with the ability to build strong relationships. More ❯

In this role you will be responsible for driving customer adoption, retention, and satisfaction. You will work closely with clients to ensure they are leveraging their platform. To be successful, you must be a Salesforce Certified professional with a deep understanding of customer success strategies and best practices. You will serve as the primary point of contact for … the customers, providing proactive support to help them achieve their business goals. Responsibilities Serve as the primary liaison between the company and their customers, ensuring a seamless customer experience. Identify expansion opportunities, upsell and cross-sell solutions, and drive revenue growth Develop strong relationships with key stakeholders and decision-makers within customer organisations. Collaborate cross-departmentally, and support … teams to deliver a seamless customer experience Qualifications Salesforce Certified (Admin as a minimum) 5+ years of experience in a Customer Success role, preferably in a SaaS or technology-driven environment. Proven track record of driving customer adoption, retention, and expansion. Excellent communication and interpersonal skills with the ability to build strong relationships. More ❯

manage projects, automate workflows, and rapidly build new secure solutions using simple no-code tools. We're revolutionaries - changing the way the world works is our daily mission. Role: Customer Success Renewals Manager As a Customer Success Renewals Manager , you will support the Customer Success Organisation in managing a portfolio of customer renewals. The ideal candidate … has experience in SaaS contracting and excels at resolving issues creatively while mitigating risks, ensuring a world-class renewal experience for our customers. This key role is part of the Customer Success team , reporting to the Manager, Customer Success . The position is based in London, UK or remote . Responsibilities: Serve as a key member … of the account team to successfully conclude all assigned contract renewals. Ensure a positive customer experience throughout the renewal process. Collaborate with sales, customer success, order management, partners, and leadership to expedite renewals and foster positive outcomes. Build and communicate accurate renewal forecasts. Identify renewal risks and develop resolution strategies with team members. Prioritize portfolio management to More ❯

Your mission As a Customer Success Manager, you have the goal to ensure the success and satisfaction of our customers. You are responsible for building and maintaining strong relationships with our customers, providing support, training, and guidance to help them achieve their goals and maximize their use of our products and services. The ideal Customer Success Manager knows … our company's products inside and out to help our customers plan and understand the best ways to utilize our products based on the customer's business needs or plans. We are looking for someone who can do a minimum of 2 days per week from our London office. What you'll be doing Being responsible for the entire … customer success cycle. Understand what is important for your customers and do your best to deliver. Responsible for all the commercials including renewals, upsell and cross-sells. Ensure value is received as a ROI and highlight the big success that is important to your customers. Serve as the main point of contact and liaison between clients and the rest More ❯

Miro's Customer Experience includes the following teams: Professional Services, Renewals, Customer Success, Customer Support, and Customer Education. All teams are focused on our mission of empowering our customers to create the next big thing! The Customer Success team is a global group and this role sits on our Northern Europe team on the … Strategic Customer Success Team. Our team is focused on delighting our customers by being a strategic partner, and by ensuring they rapidly achieve value with Miro as they drive innovation with their teams. About the Role Miro is growing its Customer Success organization, and we are looking for empathetic, customer-centric individuals to join our team! A … Strategic Customer Success Manager's primary responsibility is to ensure our customers realize the value from the investment they have made in Miro. In order to accomplish this, you will work to ensure that our platform and its underlying capabilities are tied to critical business workflows with each customer in your portfolio. You will nurture key stakeholder relationships More ❯

Miro's Customer Experience includes the following teams: Professional Services, Renewals, Customer Success, Customer Support, and Customer Education. All teams are focused on our mission of empowering our customers to create the next big thing! The Customer Success team is a global group and this role sits on our Strategic Customer Success team … a strategic partner, and by ensuring they rapidly achieve value with Miro as they drive innovation with their teams. Learn more here. About the Role Miro is growing its Customer Success organization, and we are looking for empathetic, customer-centric individuals to join our team! A Strategic Customer Success Manager's primary responsibility is to ensure our … have made in Miro. In order to accomplish this, you will work to ensure that our platform and its underlying capabilities are tied to critical business workflows with each customer in your portfolio. You will nurture key stakeholder relationships, and be passionate about getting multi-threaded within accounts. You will build and maintain joint success plans, schedule and run More ❯

platform. And it's working: 80% of the UK commercial real estate market already uses Kato. Now we're growing fast across Europe, across product lines, and across new customer segments. We're hiring a Customer Success Associate to join our London team on a maternity cover contract. We want someone who's passionate about delivering great experiences … how commercial deals get done. London - 4 days in-office, Fridays from home Maternity cover (contract role) - July start date Competitive salary What you'll be doing As a Customer Success Associate, you'll work closely with our Senior Customer Success Managers to ensure our clients are fully supported, trained, and succeeding with Kato. You'll be focused … Driving engagement: Deliver training, provide personalised support, and proactively monitor account health to reduce churn and drive retention. Supporting enterprise strategy: Collaborate with Senior CSMs to gather usage data, customer feedback, and key insights to inform long-term client strategies. Platform expertise: Become a go-to internal expert on how Kato works. Understand how our customers use it and More ❯

Customer Development Manager, UK Ready to make the best career decision of your life? Warning - If you're after a predictable "steady as she goes" role, this might not be for you. We're a fast-paced SaaS business that's grown 10x in the past three years and continues to expand at breakneck speed. We're looking for … success. Our people set us apart-think unstoppable, resourceful, creative, and entrepreneurial. IN THIS ROLE, YOU WILL Champion Cross-Selling: Identify upselling and cross-selling opportunities within our UK customer base, increasing adoption of additional products and features. Build Lasting Relationships: Develop and maintain trusted partnerships with key stakeholders, understanding their unique challenges and spotting ways to add value. … Strategies: Design bespoke campaigns to maximise cross-sell potential, ensuring our customers always see the full value of Actionstep's solutions. Collaborate Across Teams: Work closely with Account Management, Customer Support, Marketing, and Product to deliver a seamless and rewarding customer experience. Stay Product-Savvy: Keep abreast of new product features and industry trends to match evolving client More ❯

known as Disclosure and Barring Service). Your Role Our Transformation Consultants work directly with our current & potential clients across a range of industries, supporting them in realising their CX Vision and Strategy. Be the lead on client-side projects, owning the delivery of pre-agreed milestones & measures of success. Assess current eco-systems (processes, systems, technology) to identify gaps … against CX vision and make clear recommendations to address these. Utilising your industry knowledge and contact centre expertise, create efficiencies and enhance user and customer experience by optimising processes through eliminating waste and leveraging technology to integrate and automate processes and tasks. Improving C-SAT and reducing cost-to-serve. Support clients in creating and implementing industry leading … Digital-First Omni-Channel CX strategies to meet customer & client needs (i.e. introducing new digital channels, knowledge management, automation). Empowering customers to self-serve through personalised services. Recognise how clients can further optimise and maximise functionality of their current contact centre solutions (i.e Zendesk, AWS) - and making recommendations on CCaaS to deliver their requirements. Working with DCO GTM More ❯

Executive are delighted to be supporting a global IT services company specialising in Digital Transformation and Total Experience (TX) solutions. They focus on enhancing Customer Experience (CX), Employee Experience (EX), and Business Experience (BX) through innovative technology platforms. They are known for their innovative solutions and commitment to excellence, with a growing footprint in London … prospects and accurately forecast business deals to be closed. Market Expansion: Execute GTM strategies for new leads and pipeline, win new accounts, and expand business in existing accounts for Customer Experience Management Solutions, Platform Engineering, Data & Integration solutions. Customer Relationship Management: Build credible and lasting relationships with prospects and customers for repeat business. Set customer expectations … should have: Minimum 10-12 years in IT Services sales in the European Market, with exposure to the EMEA region being advantageous. Proven track record and excellent sales credentials. Experience in solution selling and new account generation (hunting) in Customer Experience Management Solutions, Platform Engineering, Data & Integration solutions. Industry sales experience in Hospitality, Travel/Leisure More ❯

enhancing selection, product availability, inventory efficiency, and inventory readiness to fulfill customer orders (FastTrack) while enabling accelerated delivery Speed & Fulfillment Worldwide. This improves both Customer Experience (CX) and Long-Term Free Cash Flow (LTFCF) outcomes. Our approach involves creating standardized, scalable, and automated systems and tools to identify and reduce supply chain defects in our systems and … best decisions when it comes to forecasting, buying, placing, and shipping inventory. Functionally these teams work together to drive in-stock, drive placement, drive inventory removal and manage the customer experience. BASIC QUALIFICATIONS - 3+ years of data engineering experience - 4+ years of SQL experience - Experience with data modeling, warehousing and building ETL pipelines PREFERRED QUALIFICATIONS - Experience with AWS technologies like Redshift, S3, AWS Glue, EMR, Kinesis, FireHose, Lambda, and IAM roles and permissions - Experience with non-relational databases/data stores (object storage, document or key-value stores, graph databases, column-family databases) - Experience with big data technologies such as: Hadoop, Hive, Spark, EMR Our inclusive culture empowers Amazonians to deliver the best More ❯

Tech Support & Implementation Specialist 🌍 UK (Remote or Hybrid, it’s up to you!) 💰 Competitive base salary based on experience Our Perks ❤️ Monthly Health & Wellness budget, increasing with length of service 📚 Annual Learning and Development budget, increasing with length of service 🤸🏽‍♂️ Flexible working in a choice-first environment - we trust the way you want to work! 🖥️ Work From Home Allowance … like Uber, Amazon, Wise, HelloFresh and more put their customers at the centre of everything they do. Using best-in-class tech in a fast-developing AI space, our Customer Experience Intelligence (CXI) platform continuously analyses explicit and implicit customer feedback to enable our clients to identify what they should do next. We're now looking for … with Product & Engineering to triage escalations Maintain documentation and implementation playbooks 🧰 What you’ll need: Ideally 2 to 5 years’ experience in SaaS support or implementation Familiarity with CX or feedback tools is preferred Data analysis experience and confidence in a data-driven environment Solid experience in technical troubleshooting Project management skills Internal and external stakeholder collaboration More ❯

Tech Support & Implementation Specialist 🌍 UK (Remote or Hybrid, it’s up to you!) 💰 Competitive base salary based on experience Our Perks ❤️ Monthly Health & Wellness budget, increasing with length of service 📚 Annual Learning and Development budget, increasing with length of service 🤸🏽‍♂️ Flexible working in a choice-first environment - we trust the way you want to work! 🖥️ Work From Home Allowance … like Uber, Amazon, Wise, HelloFresh and more put their customers at the centre of everything they do. Using best-in-class tech in a fast-developing AI space, our Customer Experience Intelligence (CXI) platform continuously analyses explicit and implicit customer feedback to enable our clients to identify what they should do next. We're now looking for … with Product & Engineering to triage escalations Maintain documentation and implementation playbooks 🧰 What you’ll need: Ideally 2 to 5 years’ experience in SaaS support or implementation Familiarity with CX or feedback tools is preferred Data analysis experience and confidence in a data-driven environment Solid experience in technical troubleshooting Project management skills Internal and external stakeholder collaboration More ❯

contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work. We dream big - We are seeking innovators who have a knack for designing immersive, creative … and engaging digital ecosystems, products, and services - and we execute small - sweating the details to create consistent, performant customer experiences. Our Experience team delivers for brands including Lego, Samsung, Yves-Saint Laurent Beauty, Ford, HSBC, Duracell, Microsoft, Diageo and Specsavers. What we need from you As a passionate and experienced Lead Service Designer, you will be dedicated to … designers to create meaningful, beautifully crafted products and services. You'll lead projects and teams in creating and implementing human-centered design strategies that enhance our clients' services and customer/employee experiences. This role requires an empathetic, strategic, and creative Lead with a deep background in service design, exceptional strategic thinking, and the ability to collaborate across multidisciplinary More ❯

In this dynamic, customer-focused role, you will be a core part of the Account Team working closely with Cisco Account Managers for UK Central Government customers, and you will rely … on an extended network of technical resources, product specialists and Cisco Engineering to acquire in-depth technical and specialist support. You will also work with Cisco Partners and Cisco CX to support on various customer's lifecycle stages. You will join a team of high-preforming technical pre-sales engineers. We support and empower each other. In our team … we are passionate about the customer experience and about new technology, we love to learn and share our knowledge with each other. We deeply care for each other, we leave our ego at the door, and we are always in for a bold idea. Your Impact You will be a pre-sales Solutions Engineer for UK Central Government More ❯

Engineer - Pre Sales and Product Management Job Type Professional Service Provider Job Id Your Impact Solutions Engineer at Cisco is a key technical role to drive customer digital transformation. You will be a customer-focused technical sales professional who ensures that relevant technical information and guidance is provided to the customer, focusing on customer success and … implement the sales strategy in order to meet the agreed achievements and timescales and to ensure that sales targets are achieved or exceeded. Meet the Team In this dynamic, customer-facing role, you will be part of the core Account Team working closely with Account Managers and Solutions Engineers. You will also … be exposed to an extended network of technical resources including Cisco Engineering team to acquire in-depth technical knowhow and specialist support. You will work with Cisco Partners and CX teams to ensure we build and deliver the best possible solution for our customers. In EMEA SP team you will be surrounded by impactful and driven individuals. We are passionate More ❯

UX DESIGN ENHANCEMENTS - MULTICHANNEL RETAIL BRAND This British retail brand has a renewed focus on their online customer experience and need a UX/UI designer to join their scaling ecommerce team. With some exciting site enhancements in the pipeline and tonnes of conversion optimisation opportunity there'll be plenty to sink your teeth into! You’ll be … joining a small, collaborative team in a business that’s scaling fast. What they need: A digital native designer with proven ecommerce experience - a track record of UX site enhancements and an ability to test design solutions to maximise customer engagement From shaping A/B tests to simplifying complex journeys your work will have a direct impact … on conversion and customer satisfaction Someone who can take insights from the ecommerce team and manage the subsequent design process from wireframe, through to prototype and delivery Someone confident working cross-functionally with trading, digital, and development teams Experience interpreting A/B testing and devising design solutions to enhance the site experience for their valued customers More ❯

UX DESIGN ENHANCEMENTS - MULTICHANNEL RETAIL BRAND This British retail brand has a renewed focus on their online customer experience and need a UX/UI designer to join their scaling ecommerce team. With some exciting site enhancements in the pipeline and tonnes of conversion optimisation opportunity there'll be plenty to sink your teeth into! You’ll be … joining a small, collaborative team in a business that’s scaling fast. What they need: A digital native designer with proven ecommerce experience - a track record of UX site enhancements and an ability to test design solutions to maximise customer engagement From shaping A/B tests to simplifying complex journeys your work will have a direct impact … on conversion and customer satisfaction Someone who can take insights from the ecommerce team and manage the subsequent design process from wireframe, through to prototype and delivery Someone confident working cross-functionally with trading, digital, and development teams Experience interpreting A/B testing and devising design solutions to enhance the site experience for their valued customers More ❯

work strategically to win new business across the UK. We're looking for someone to exceed revenue quotas through the generation of new logo sales across our portfolio of CX, CCaaS, AI & Digital products. This is an incredible opportunity for someone to lead the way in a new territory for us. As an Account Executive at NICE you will possess … the knowledge and the aptitude to understand new and existing customers' needs for our digital solutions portfolio, improving their customer's experience while articulating new and innovative ways of solving the customers' business challenges. You will help define strategies that fit their strategic objectives while satisfying their customers using NICE solutions; using tailored use cases which clearly articulate … Job type: Individual contributor. About NICE NICELtd.(NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+billion financial transactions. Known as an innovation powerhouse More ❯

Salary: £34,000 - £36,000 | Location: London | Hybrid Working Lynx Recruitment are currently working with a leading hospitality technology company. With a focus on brand experience, customer engagement, and innovation, they also run high-profile events and internal communications campaigns that bring their technology and partnerships to life. We're looking for an experienced Account Manager with a … creative, production, and digital teams to deliver impactful campaigns Manage project timelines, budgets, and deliverables Ensure high standards in delivery, reporting, and stakeholder engagement About You: 4-5 years' experience in events and marketing, ideally in a B2B or tech environment Strong project and client management skills Confident communicator with an eye for creative execution Experience managing multiple … campaigns and events simultaneously A passion for storytelling and customer experience More ❯

this international travel and technology company on the search for their new Senior Payments Manager. Are you a seasoned payments professional with a passion for driving innovation and optimizing customer experiences? The Role – As the Senior Payments Manager you will play a pivotal role in shaping the future of the company's payments strategy and operations. • Establishing and managing … commercial relationships with the company's payment providers, negotiating contracts, and ensuring they deliver the products, features, and services needed to meet customer needs across various payment touchpoints. • Providing expert guidance and recommendations to internal stakeholders on how to further optimize the company's customer payment operations, while ensuring alignment with the organization's overall objectives. • Staying up … to-date with industry trends and innovations, and leveraging your extensive network to identify and realize new business opportunities. • Building best-in-class payment journeys that balance an exceptional customer experience with cost-effectiveness and fraud prevention. • Translating the company's needs to external partners and finding innovative solutions to meet those requirements. • Maximizing the incentives generated by More ❯