1,376 to 1,400 of 1,602 Customer Experience Jobs in London

s Business Bank. You'll be the FinCrime lead in a cross-functional team that builds and iterates controls to maximise financial crime prevention while delivering best in class customer experience. This is an Individual Contributor (IC) role, meaning you won't have any people management responsibilities (at least for now), instead you'll be leading through your expertise … policies and procedures for Business-specific products and features You have worked with mature Fincrime systems to effectively manage risks across different products in different locations You've got experience working closely with product managers, engineers, data scientists and identifying operational requirements You have experience of leading a wide range of Fincrime professionals and technical experts You are More ❯

You will serve as the primary point of contact, collaborating closely with clients to understand their unique business needs, aligning our strategic solutions to their goals, and delivering exceptional customer experiences. What the role involves: High-level engagement with key stakeholders, C-level - you'll become a trusted advisor, build and maintain relationships Customised solution delivery - understanding merchant needs … regulatory changes and emerging technologies About you A proactive and eager learner. At Volt you are the owner of your own growth You have 2-5 years of relevant experience within the online payment processing/fintech industry or in customer success, support or account management with complex enterprise software, technical infrastructure or financial services A comprehensive understanding More ❯

looking for a talented, enthusiastic, and motivated Digital Sales Representative who will be responsible for driving sales growth through proactive outreach, relationship building, and strategic sales tactics. Using your experience in SaaS (Software as a Service) opportunity creation & sales, you will be responsible for delivering a positive customer experience using the SailPoint sales model while maximizing revenue More ❯

of collaboration between other teams to execute the sales growth strategy; enhance our high quality, high functioning, great looking, easy to use products; and to produce a top tier customer experience. This is an opportunity to join a highly motivated and driven team within an exponentially growing business, servicing the largest financial market in the world, giving you the … product and engineering teams to ensure 9fin's product is optimised for the client About You This role will be a great fit if you have: Relevant Account Executive experience (Capital Markets, B2B Sales or Business Development) A strong knowledge of financial markets would be ideal, and a demonstrated ability to build strong relationships within buyside, sellside & advisory community … reach their full potential and truly belong. We recognize that building diverse teams enables a more creative and productive environment. If you're excited about this role but your experience doesn't perfectly align with the job description, we encourage you to apply anyway. You might just be who we're looking for - either for this role, or perhaps More ❯

Officer and CEO in investor relations and data provision Portfolio and Programme Management Oversee the execution of multi-functional transformation programmes including digital banking platforms, new products, client/customer experience, core system modernisation/alignment, ongoing regulatory compliance and operational excellence. Implement agile and lean methodologies to accelerate delivery and ensure measurable outcomes. Ensure we have a More ❯

Officer and CEO in investor relations and data provision Portfolio and Programme Management Oversee the execution of multi-functional transformation programmes including digital banking platforms, new products, client/customer experience, core system modernisation/alignment, ongoing regulatory compliance and operational excellence. Implement agile and lean methodologies to accelerate delivery and ensure measurable outcomes. Ensure we have a More ❯

Officer and CEO in investor relations and data provision Portfolio and Programme Management Oversee the execution of multi-functional transformation programmes including digital banking platforms, new products, client/customer experience, core system modernisation/alignment, ongoing regulatory compliance and operational excellence. Implement agile and lean methodologies to accelerate delivery and ensure measurable outcomes. Ensure we have a More ❯

monitoring over 28,000+ lives daily and growing rapidly. As we scale our team, Circadia is looking for energetic, personable, and solutions-oriented individuals driven by creating the ultimate customer experience. Prior experience in healthcare is a big plus, but not required. Our mission is to enhance patient outcomes and improve healthcare processes by providing cutting-edge solutions More ❯

Account Manager. Plays a key role in the Elite and DSC delivery model. Assigned to strategic account(s) (Elite/DSC). Key to ensuring SoftwareOne maintains the overall customer experience. Accountable for managing escalations. Collaboration with DSC/Sales teams. Responsible for liaising with off-catalogue Independent Software Vendors (ISVs) to process requests to quote cases. Helping the … strategy for the customer. Scoping, quoting, and renewal (off-catalogue) . Monitoring E2E delivery process. Coordinating and supporting a team of Operations Managers (across countries where applicable). Improve customer satisfaction by successfully monitoring pending requirements for the assigned account(s) globally and across different teams. Act as a first point of contact for any customer escalation and … act upon working internally with other teams to provide solution and eliminate repetition of problems. Ensure all SLA in Delivery are met - speed, quality, credit & rebill. Know your Customer behavior by demonstrating Customer operation knowledge that is reflected in the feedback provided by Customer. What we need to see from you Customer focused and excellence mindset. Worked More ❯

makes our tech real for our customers – and makes sure it actually works. This is a full-stack role – but not just technically! You’ll work across the entire customer journey, doing the jobs of multiple people and specialties in one: engaging prospective customers, qualifying leads, scoping problems, deploying solutions, and fixing things when they break (and they will … for engaging with engineers and technicians at trade shows, bringing in leads alongside our CEO, Doug (and keeping him on track!). You’ll leverage your understanding of our customer’s challenges, to qualify and validate their interest in the Matta product. The next, you’ll be deep in a factory, perhaps figuring out why our system is picking … our images. You’ll roll up your sleeves and get problems sorted – collaborating with our backend, frontend, and research teams to ship fixes and redesign product features based on customer feedback. This isn’t a role with a playbook – you’ll shape how Matta scales deployments across the UK, Europe, and the US. And this isn’t your typical More ❯

makes our tech real for our customers – and makes sure it actually works. This is a full-stack role – but not just technically! You’ll work across the entire customer journey, doing the jobs of multiple people and specialties in one: engaging prospective customers, qualifying leads, scoping problems, deploying solutions, and fixing things when they break (and they will … for engaging with engineers and technicians at trade shows, bringing in leads alongside our CEO, Doug (and keeping him on track!). You’ll leverage your understanding of our customer’s challenges, to qualify and validate their interest in the Matta product. The next, you’ll be deep in a factory, perhaps figuring out why our system is picking … our images. You’ll roll up your sleeves and get problems sorted – collaborating with our backend, frontend, and research teams to ship fixes and redesign product features based on customer feedback. This isn’t a role with a playbook – you’ll shape how Matta scales deployments across the UK, Europe, and the US. And this isn’t your typical More ❯

Group at Accenture Country: United Kingdom Cities: Birmingham (UK), London, Manchester (UK), Newcastle Avanade is a company that helps businesses transform with the power of Microsoft technology. Whether enhancing customer experiences, optimizing operations, or improving security, Avanade delivers innovative solutions in close collaboration with Accenture. In this role, you will be part of the Accenture Microsoft Business Group, working More ❯

remote or hybrid-remote employees. ABOUT US: Algolia prides itself on being a pioneer and market leader offering an AI Search solution that empowers 17,000+ businesses to compose customer experiences at internet scale that predict what their users want with blazing fast search and web browse experience. Algolia powers more than 30 billion search requests a week - four More ❯

remote or in-office schedule. ABOUT US: Algolia prides itself on being a pioneer and market leader offering an AI Search solution that empowers 17,000+ businesses to compose customer experiences at internet scale that predict what their users want with blazing fast search and web browse experience. Algolia powers more than 30 billion search requests a week - four More ❯

organizations. Reasonablecommercial and financial skills (the role will manage the numbers for theengagements). Strongability to convince and lead multiple stakeholders on short and long termengagement. Credibilityprovided by both experience and ability to lead and take responsibility ofthe whole performance. Multi-tasking approach at all level Abilityto analyze and make informed decisions in a high stress environment. C and More ❯

Hungry, Humble, Honest, with Heart. The Opportunity Are you an experienced customer-facing professional with a strong technical background and a passion for building relationships with mid-senior level stakeholders? If so, you would thrive in our newly established Customer Experience organization, where you can play a pivotal role in driving customer success, working alongside a … collaborative team, and seizing opportunities for growth and advancement in a dynamic market. About the Team The Customer Experience Manager role will be part of a newly formed team within Nutanix focused on enhancing customer relationships and driving satisfaction in the UK. The position could be based anywhere in the UK and it fosters a collaborative and … ensuring that their needs are met and fostering long-term relationships that drive the adoption and success of our solutions. You will report to one of the Leaders of Customer Experience, who believes in a collaborative management style that empowers team members and promotes collective success. This role offers a remote work setup, providing flexibility for team members. More ❯

Associate Director - Quantitative - Customer Insights & Experience This role is no longer available. Please click here to see all the roles we are currently working on. Our company combines advisory insight with cutting-edge technology to help a wide variety of companies place the Voice of their Customer at the heart of decision making. We employ a range … of agile mechanisms to capture, analyze, and socialize customer and employee feedback, including real-time programs, customer panels, pop-up communities, and snapshot studies. We offer a professional service, acting as an extension of our clients' teams. Using your research and client service skills, you will lead projects and client accounts, including kick-off meetings, project design, quality … assurance, and delivery of strategic outputs. You will manage and develop client relationships, aiming to bring customer experiences to life for your clients. With a quantitative background, you will thrive in a tech-enabled environment, supported by a highly capable, tech-savvy team. Our location offers the best of both worlds-close to trains and planes without the stress More ❯

Atom Learning has been featured in Otta's Annual Rocket List: the 100 fastest-growing companies to work for! The role Atom Learning is looking for a talented junior customer success manager to join the team. You will be responsible for supporting and engaging with customers directly at every point in their subscription journey. You will be responsible for … ensuring customers receive quick, informative and professional responses to queries and questions over via email, LiveChat, social media and telephone. You will work with the wider Customer Success, marketing and growth teams to develop strategies that improve conversions and maximise customer LTV. You will establish and maintain efficient processes and optimise client engagement in order to delight and … an advocate for our customers, ensuring that their feedback and changing needs are communicated effectively to the wider company. What you will do You will provide a high-quality customer experience by ensuring that customer enquiries are answered efficiently and professionally; You will work with technical and product teams to communicate and resolve any technical and product More ❯

join its technology team. This role is suited for an individual with deep technical expertise in NICE CXone and a passion for resolving complex technical issues in a dynamic, customer-focused environment. The Tier 3 Engineer will serve as the final point of escalation for technical support and play a key role in ensuring optimal system performance and customer … internal and external stakeholders. Contribute to proactive initiatives aimed at enhancing platform performance, including monitoring, testing, and tuning. Stay informed about platform updates, new features, and evolving trends in customer experience technologies. Mentor junior support staff and promote knowledge sharing within the team. Qualifications and Experience: 5+ years in a technical support or engineering role, with a … environments. Solid grasp of cloud infrastructure, networking, and security principles. Excellent communication and interpersonal skills; capable of explaining technical concepts to diverse audiences. Familiarity with CRM systems, databases, and CX tools (e.g., voice, chat, IVR, WFM, ACD) is advantageous. Ability to manage multiple priorities in a high-pressure, fast-paced setting. TPBN1_UKTJ More ❯

Strategic Customer Success Manager, High Touch London, England Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, enables businesses to deliver always-on, impeccable customer service and transform their customer experiences. Fin … can be combined with our Helpdesk to form the Intercom Customer Service Suite, providing AI-enhanced support for complex or high-touch queries requiring a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom sets a new standard for customer service. Driven by our core values, we push boundaries, build with speed and … challenges in implementing and expanding our AI products, acting as a trusted advisor for necessary changes. You'll collaborate with various customer profiles, including C-Level contacts, executives, CX leaders, and global CX teams, to support successful adoption and expansion of their Intercom solutions. What will I be doing? Develop trusted advisor relationships with high-value customers at the More ❯

About Assembled Assembled builds the infrastructure that underpins exceptional customer support, empowering companies like CashApp, Etsy, and Robinhood to deliver faster, better service at scale. With solutions for workforce management, BPO collaboration, and AI-powered issue resolution, Assembled simplifies the complexities of modern support operations by uniting in-house, outsourced, and AI-powered agents in a single operating system. … scale our team across regions and time zones. If you're passionate about support as a craft, energized by ambiguity, and eager to shape the future of AI-assisted customer experience, this role is for you. As the hands-on leader of our growing support team, you'll combine tactical excellence with visionary leadership. You'll manage a … act on support metrics, escalations, tools, and systems Are excited by the role of AI in support and have already experimented or deployed AI tools to boost productivity or CX Communicate with clarity and confidence , whether talking to a customer or presenting to executives Thrive in fast-moving environments where ambiguity is the norm and experimentation is encouraged (Bonus More ❯

In this role you will be responsible for driving customer adoption, retention, and satisfaction. You will work closely with clients to ensure they are leveraging their platform. To be successful, you must be a Salesforce Certified professional with a deep understanding of customer success strategies and best practices. You will serve as the primary point of contact for … the customers, providing proactive support to help them achieve their business goals. Responsibilities Serve as the primary liaison between the company and their customers, ensuring a seamless customer experience. Identify expansion opportunities, upsell and cross-sell solutions, and drive revenue growth Develop strong relationships with key stakeholders and decision-makers within customer organisations. Collaborate cross-departmentally, and support … teams to deliver a seamless customer experience Qualifications Salesforce Certified (Admin as a minimum) 5+ years of experience in a Customer Success role, preferably in a SaaS or technology-driven environment. Proven track record of driving customer adoption, retention, and expansion. Excellent communication and interpersonal skills with the ability to build strong relationships. More ❯

In this role you will be responsible for driving customer adoption, retention, and satisfaction. You will work closely with clients to ensure they are leveraging their platform. To be successful, you must be a Salesforce Certified professional with a deep understanding of customer success strategies and best practices. You will serve as the primary point of contact for … the customers, providing proactive support to help them achieve their business goals. Responsibilities Serve as the primary liaison between the company and their customers, ensuring a seamless customer experience. Identify expansion opportunities, upsell and cross-sell solutions, and drive revenue growth Develop strong relationships with key stakeholders and decision-makers within customer organisations. Collaborate cross-departmentally, and support … teams to deliver a seamless customer experience Qualifications Salesforce Certified (Admin as a minimum) 5+ years of experience in a Customer Success role, preferably in a SaaS or technology-driven environment. Proven track record of driving customer adoption, retention, and expansion. Excellent communication and interpersonal skills with the ability to build strong relationships. More ❯

manage projects, automate workflows, and rapidly build new secure solutions using simple no-code tools. We're revolutionaries - changing the way the world works is our daily mission. Role: Customer Success Renewals Manager As a Customer Success Renewals Manager , you will support the Customer Success Organisation in managing a portfolio of customer renewals. The ideal candidate … has experience in SaaS contracting and excels at resolving issues creatively while mitigating risks, ensuring a world-class renewal experience for our customers. This key role is part of the Customer Success team , reporting to the Manager, Customer Success . The position is based in London, UK or remote . Responsibilities: Serve as a key member … of the account team to successfully conclude all assigned contract renewals. Ensure a positive customer experience throughout the renewal process. Collaborate with sales, customer success, order management, partners, and leadership to expedite renewals and foster positive outcomes. Build and communicate accurate renewal forecasts. Identify renewal risks and develop resolution strategies with team members. Prioritize portfolio management to More ❯

Your mission As a Customer Success Manager, you have the goal to ensure the success and satisfaction of our customers. You are responsible for building and maintaining strong relationships with our customers, providing support, training, and guidance to help them achieve their goals and maximize their use of our products and services. The ideal Customer Success Manager knows … our company's products inside and out to help our customers plan and understand the best ways to utilize our products based on the customer's business needs or plans. We are looking for someone who can do a minimum of 2 days per week from our London office. What you'll be doing Being responsible for the entire … customer success cycle. Understand what is important for your customers and do your best to deliver. Responsible for all the commercials including renewals, upsell and cross-sells. Ensure value is received as a ROI and highlight the big success that is important to your customers. Serve as the main point of contact and liaison between clients and the rest More ❯