1 to 25 of 154 Customer Service Jobs in London

Functional Consultant Location: Remote Contract: 6-12 Months (Potential Extension) Rate: £625 per day Inside IR35 Overview We are seeking an experienced Dynamics 365 Customer Engagement (CE) Functional Consultant to support the design, configuration, and delivery of enterprise-scale CRM and customer service solutions. The successful candidate … will bring a combination of strong Dynamics 365 functional consulting expertise and a solid understanding of customer service operations, contact centre technologies, omnichannel engagement, and AI-driven customer experience solutions. You will play a key role in translating business requirements into scalable Dynamics 365 solutions while supporting ...

+ Bonus + Benefits Most ServiceNow hiring focuses on the platform. This role is different. We're looking for someone who understands how customer service organisations actually work. Someone who can walk into a business, understand the challenges their customer-facing teams are experiencing, and help design … better way of operating. ServiceNow may be the technology, but the real focus is on customer transformation. Working with a major transformation consultancy, you'll help clients rethink how they manage customer interactions, case handling, service delivery and operational performance, whilst shaping how ServiceNow supports those ambitions. ...

+ Bonus + Benefits Most ServiceNow hiring focuses on the platform. This role is different. We're looking for someone who understands how customer service organisations actually work. Someone who can walk into a business, understand the challenges their customer-facing teams are experiencing, and help design … better way of operating. ServiceNow may be the technology, but the real focus is on customer transformation. Working with a major transformation consultancy, you'll help clients rethink how they manage customer interactions, case handling, service delivery and operational performance, whilst shaping how ServiceNow supports those ambitions. ...

Customer Support Administrator Our client, a leading international manufacturer of high-quality wireless headset communication systems, is seeking a motivated and enthusiastic Customer Support Administrator to join their dynamic team. With a strong reputation for outstanding customer service, this organisation operates in fast-paced environments such … retail, quick-service, and healthcare sectors, and is dedicated to keeping teams connected and thriving. The Role: As a Customer Support Administrator, you will be at the heart of the customer service operation, serving as the first point of contact for customers via phone and email. ...

months We are looking for a senior Dynamics 365 Contact Centre Solution Architect to lead the architecture, governance and strategic design of enterprise customer engagement and contact centre transformation programmes. The successful candidate will possess extensive experience across Dynamics 365, CCaaS platforms, CRM transformation, omnichannel engagement, AI enablement … enterprise architecture. Key Responsibilities Own the end-to-end solution architecture for large-scale contact centre and customer service transformation programmes. Define target-state architectures across Dynamics 365 Customer Engagement, Customer Service, CCaaS and customer experience platforms. Design scalable omnichannel customer engagement solutions ...

months We are looking for a senior Dynamics 365 Contact Centre Solution Architect to lead the architecture, governance and strategic design of enterprise customer engagement and contact centre transformation programmes. The successful candidate will possess extensive experience across Dynamics 365, CCaaS platforms, CRM transformation, omnichannel engagement, AI enablement … enterprise architecture. Key Responsibilities Own the end-to-end solution architecture for large-scale contact centre and customer service transformation programmes. Define target-state architectures across Dynamics 365 Customer Engagement, Customer Service, CCaaS and customer experience platforms. Design scalable omnichannel customer engagement solutions ...

seeking a highly skilled Dynamics 365 Contact Centre Technical Consultant/Technical Architect to design and deliver complex customer engagement and contact centre solutions across the Microsoft technology stack. The successful candidate will possess deep technical expertise across Dynamics 365, Power Platform, Azure and modern digital contact centre platforms … with experience integrating telephony, AI and omnichannel customer service capabilities. Key Responsibilities Lead the technical design and implementation of Dynamics 365 Contact Center and Dynamics 365 Customer Service solutions. Design end-to-end omnichannel customer engagement platforms incorporating voice, chat, digital messaging and self-service ...

seeking a highly skilled Dynamics 365 Contact Centre Technical Consultant/Technical Architect to design and deliver complex customer engagement and contact centre solutions across the Microsoft technology stack. The successful candidate will possess deep technical expertise across Dynamics 365, Power Platform, Azure and modern digital contact centre platforms … with experience integrating telephony, AI and omnichannel customer service capabilities. Key Responsibilities Lead the technical design and implementation of Dynamics 365 Contact Center and Dynamics 365 Customer Service solutions. Design end-to-end omnichannel customer engagement platforms incorporating voice, chat, digital messaging and self-service ...

customer-focused 1st Line IT Support professional who genuinely enjoys helping people? 1st Line Service Desk Support Analyst (HALO) £30,000pa to £35,000pa + Excellent Benefits & Career Progression London | City | Prestigious Investment Management Firm | Microsoft Environment Hybrid Working is 3 x Days per week in the City … Office are Essential One of the UK's most respected wealth management and investment firms is seeking an enthusiastic, presentable, professional 1st Line Service Desk Support Analyst to join their highly regarded IT team in London. This is an opportunity to work within a premium financial services environment where ...

unreliable. WYA delivers location services for enhanced safety and crowd management at events with 10,000+ attendees, using AI to optimise operational efficiency and customer experience. Role Overview The Customer Success Intern will support the planning, coordination and delivery of WYA’s event deployments, helping ensure that … managed effectively and that clients receive a high standard of service. This role offers an opportunity to gain practical experience in customer service, event operations and technology management within an innovative and growing business. It requires someone who is organised, adaptable, customer-focused and comfortable working ...

Field Service Engineer Location: London Salary: £40k-£45k About the Opportunity We are looking for an experienced AV Field Service Engineer to join our client’s team, providing technical support and maintenance across multiple client sites. This is an excellent opportunity for a technically skilled engineer with experience … audiovisual (AV), video conferencing (VC) and unified communications (UC) technologies. You will be responsible for delivering high-quality customer service, diagnosing and resolving technical issues, and ensuring AV systems operate reliably and efficiently. Working both on-site and remotely, you will play a key role in meeting service ...

focus on growing their business. To support its continued growth, WWG is delivering a strategic transformation programme to unify its Microsoft Dynamics 365 Customer Engagement (D365 CE) capability across Sales and Customer Service alongside its custom build client/worker portal. This is a hybrid Product Owner … Minimum 10 years experience as a Business Analyst and/or Product Owner, with at least 7 years focused specifically on Microsoft Dynamics 365 Customer Engagement implementations. Demonstrable experience acting as Product Owner, or performing Product Ownership responsibilities, on D365 CE delivery programmes, including backlog ownership, roadmap communication ...

diverse portfolio of SMB customers, building trusted relationships, renewing long term partnerships, and uncovering opportunities to grow accounts through additional services and solutions. Your customer base will be a mix of customer, with predominantly Cybersecurity or Network solutions. A key part of the role will be identifying … different routes to cross sell our portfolio and grow these accounts. This is a fast paced, customer centric role that blends renewals, inbound sales, and consultative account management. You’ll work closely with internal specialists across solutions, customer service, and commercial teams to ensure customers get real ...

enthusiastic and self-motivated and experienced 3rd line technical support to join an existing technical support team to provide an outstanding level of customer service and high-end technical support to our schools. You will report into the Service Desk Manager and act as the primary point … coaching and assistance for the first and second-line support. Responsibilities Manage 3rd line technical support for schools, providing outstanding levels of customer service and support Resolve and manage any technical issues that impacts the running of the school’s function by providing robust technical solutions. Help with ...

technical bar within our Portfolio team. This is a hands-on engineering role for someone who builds high-quality solutions across D365 Sales, D365 Customer Service and the wider Power Platform, and who wants to help elevate what our function can deliver. You will sit at the centre … chance to make a visible difference across the firm. Key Responsibilities Build Design, develop and support solutions using Power Automate, D365 Sales, D365 Customer Service and the wider Power Platform. Deliver technical customisation and extension work; automations, integrations and configuration that meet real business needs. Build to agreed ...

meaningful impact through AI, automation, and operational transformation. The Company Our client is a well-established international technology business with a large and engaged customer base. They operate in a fast-paced, highly regulated environment where data and analytics are central to commercial decision-making and operational excellence. … Operations Analytics & Insight Lead, you will lead a team of analytics professionals while defining the analytical strategy that supports operational performance across customer service, onboarding, operational efficiency, and AI-enabled processes. You will: Lead, coach and develop a team of analysts while fostering high analytical standards. Define ...

power of one of the world's leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! JOB DETAILS To carry out service visits to reported calls throughout the companies' customer base within a specified region. The successful candidate … will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis ...

Customer Success Manager - Technology & Operations Location: London - Office-Based Hours: Full-Time We are delighted to be partnering with our fantastic client to lead the search for a Customer Success Manager - an exciting opportunity to join a growing technology-led business and play a key role … product demonstrations and helping to promote and grow a business? We are supporting a growing technology-led logistics business with the appointment of a Customer Success Manager. The business provides technology-driven solutions supporting driver onboarding, compliance, payroll coordination and operational processes for delivery service partners and logistics ...

looking for an experienced Security Service Engineer to service, maintain and fault-find electronic security systems across domestic properties. The role will focus on maintaining and repairing existing CCTV, access control and intruder alarm systems, ensuring they remain fully operational and providing a high level of customer service to clients This is a service-led position rather than an installation role, ideal for an engineer with strong diagnostic and troubleshooting skills who enjoys resolving technical issues and carrying out preventative maintenance. Key Responsibilities Carry out routine servicing and preventative maintenance of CCTV systems ...

people succeed, whether they are taking the next step in their career or returning to work after a break. JOB DETAILS To carry out service visits to reported calls throughout the companies' customer base within a specified region. The successful candidate will establish and promote the attributes … professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement ...

Hybrid (3 days per week in the office) Salary: £32,000–£42,000, depending on experience The Opportunity We are seeking a technically strong, customer-focused 2nd Line Technical Support Analyst to join a busy team orientated IT support team, providing technical support and infrastructure management to a diverse … excellent opportunity for someone with broad technical knowledge who enjoys troubleshooting complex issues, taking ownership of escalated tickets and working across a variety of customer environments. Candidates with MSP experience are particularly encouraged to apply. Key Responsibilities Take ownership of escalated 1st Line tickets and resolve complex technical issues. ...

Electrical Field Service Engineer, Gas Detection Systems Overall Earnings £55,000 Basic Salary £45,000 Bonus £4,000 Overtime Circa £5,000 Company Car or £6,000 Car Allowance Pension Private Medical Cover Life Insurance 27 Days Holiday and Bank Holidays £10 Lunch Allowance Phone, Laptop, Tools and Test … Equipment ** Excellent opportunity for experienced Electrical Field Service Engineers seeking the opportunity to work for a leading manufacturer of instrumentation and control systems, offering first class industry recognised product training, unrivalled benefits and genuine prospects for career progression ** The Role - Electrical Field Service Engineer, Gas Detection Systems Following ...

member of the Technology Support Team, you will proactively deliver Service Desk and support services that help West Kent provide excellent customer service, while developing practical experience in infrastructure, systems and modern ways of working. Role Provide excellent customer service by responding to and resolving … service desk incidents, requests and queries within agreed service levels, keeping users and the Service Desk system updated, and liaising with third parties where required. Support the monitoring, maintenance and administration of secure on-premise and cloud infrastructure, escalating performance, security and availability issues where required. Work ...

well established MSP Client is urgently recruiting for an IT Service Delivery Manager to develop and maintain strong, collaborative relationships with assigned enterprise Clients, acting as a trusted advisor and primary point of contact. The chosen Candidate will identify changes to the customer environment and technology trends that … role will include mediating in cases where there are conflicting requirements for services from different business units, ensuring that the current and future service level requirements (service warranty) of customers are identified, understood and documented in SLA (Service Level Agreement) and service level requirements (SLR) documents. ...

well established MSP Client is urgently recruiting for an IT Service Delivery Manager to develop and maintain strong, collaborative relationships with assigned enterprise Clients, acting as a trusted advisor and primary point of contact. The chosen Candidate will identify changes to the customer environment and technology trends that … role will include mediating in cases where there are conflicting requirements for services from different business units, ensuring that the current and future service level requirements (service warranty) of customers are identified, understood and documented in SLA (Service Level Agreement) and service level requirements (SLR) documents. ...