1 to 25 of 403 Customer Service Jobs in London

community. Please do not contact the recruiter directly. Why Join frog Since June 2021, frog is part of Capgemini Invent . frog partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We’re inventing … future of customer experiences by delivering market-defining business models, products, services, brand engagements and communications. Joining frog means you’ll be joining the “pond,” a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united ...

Dynamics 365 Contact Center & Customer Service Architect Shape Customer and Colleague Service Experiences with KPMG UK KPMG’s Microsoft Business Solutions practice is one of the most experienced and fastest‐growing Microsoft transformation teams in the UK. We work with organisations to modernise customer service and contact centre operations using Dynamics 365 Contact Center, Dynamics 365 Customer Service, Power Platform, and Copilot‐enabled experiences. Our focus is on designing service models that work in practice — across voice and digital channels, agent and supervisor experiences, and end‐to‐end customer journeys. ...

Customer Service Advisor Location: City of London Salary: 16 per Hour Hours: 2pm - 11pm/Hybrid working, 3 days in the office and 2 days from home. Are you passionate about delivering outstanding customer service? Do you enjoy speaking with people and solving problems … recruiting on behalf of a growing fintech company looking for a Customer Service Advisor to join their friendly and supportive team. This is a fantastic opportunity to build your career within an innovative business that offers excellent training, career progression and a positive working environment. Key Responsibilities Handling ...

Customer Service Advisor Location: City of London Salary: £16 per Hour Hours: 2pm - 11pm/Hybrid working, 3 days in the office and 2 days from home. Are you passionate about delivering outstanding customer service? Do you enjoy speaking with people and solving problems … recruiting on behalf of a growing fintech company looking for a Customer Service Advisor to join their friendly and supportive team. This is a fantastic opportunity to build your career within an innovative business that offers excellent training, career progression and a positive working environment. Key Responsibilities Handling ...

Kenny Recruit are partnering with an innovative, purpose-driven consumer goods business to find an Outbound Operations and Customer Service Manager to join their team on a 12-month fixed-term contract to cover maternity leave. Our client is on a mission to build a harmless and environmentally … friendly range of household products. With products available through major UK retailers and a growing customer base, this is an exciting opportunity to join a close-knit team that is passionate about delivering high-quality products and exceptional customer service. Salary: £35,000 - £40,000 per annum Location ...

every collection. The brand combines classic silhouettes with modern, seasonal styles to create a refined yet transitional range. Role Description The E-commerce & Customer Service Coordinator is responsible for delivering an exceptional online customer experience across every touchpoint. From managing customer enquiries and processing online orders … supporting website merchandising and product launches, this role ensures our digital experience reflects the quality and service expected. This is a varied role that combines customer service, website administration and operational support, making it ideal for someone who is highly organised, proactive and passionate about delivering outstanding ...

difference to the support, services and components NHSBT provides to hospital transfusion teams. You will focus on learning from complex data drawn from customer feedback such as complaints, surveys, credits and compliments using well developed data analysis and IT skills to deliver meaningful and engaging reports. You will … customer and service data to identify insights and highlight areas for improvement to our service for hospitals. You will have regular contact with colleagues that provide services directly to hospitals as well as with hospital transfusion staff. You will be involved in national and regional projects ...

Customer Service Executive - Fintech - £26,455 + excellent benefits and career growth This is a great opportunity for a passionate and professional Customer Service Executive/Advisor, to join this consumer based Fintech company, working in a small team. They are a friendly close-knit team … outstanding reviews and offer great career development and support as well. This role is essential to their strategy to offer all customers world class customer service delivered in a personal and professional manner. It is a front line role and has an essential impact on the company reputation ...

Career Opportunities: CRM Business Product Owner Senior (2168) Requisition ID 2168 -Posted 07/09/2026 - Seller Enablement - Digital and Customer Experience - GB-London 0445 - Brand Equity/Marketing - Job Location (Country/Region) (1) - Job Location (region) (217) - 0 - 20% Why Valvoline Global Operations? At Valvoline Global … capabilities. This role manages and executes the enterprise digital roadmap across all regions to bring new experiences and features to market that increase customer satisfaction, user experience, adoption, and revenue growth. The role engages with stakeholders to define user stories, prioritize features, balance business value with technical feasibility, optimize ...

looking for an experienced Microsoft Dynamics 365 CRM Lead Consultant to join a growing Microsoft consultancy, leading the delivery of Dynamics 365 Customer Engagement (CE) and Power Platform solutions. This is a senior consultancy position where you will take ownership of CRM implementations from discovery through to deployment while … ensuring projects are delivered to a high standard whilst contributing to the growth of the CRM practice through best practice, governance, reusable assets and customer success. Key Responsibilities Solution Delivery Lead end-to-end Microsoft Dynamics 365 Customer Engagement (CE) implementation projects. Facilitate customer discovery workshops ...

Service Delivery Manager Location: London Salary: £50,000 - £57,000 + Benefits An exciting opportunity has arisen for an experienced IT Service Delivery Manager to join a growing Managed Service Provider (MSP) in London. We're looking for a Service Delivery Manager with a strong background … Managed Print Services (MPS) and IT Managed Services. You'll lead an established service team, ensure outstanding customer service, and drive operational performance across a portfolio of commercial clients. This is an excellent opportunity to join a successful MSP where you'll have the autonomy to improve ...

continuous improvement of AV services across the organisation. This is an excellent opportunity for someone who enjoys combining technical problem-solving with exceptional customer service in a fast-paced corporate environment. Desirable Skills This role is critical for maintaining, supporting, and optimising existing technology systems, ensuring high availability … troubleshooting. The specialist will also provide strategic consultancy on technology roadmaps and system integration, working to minimise downtime and implement process automation for efficient service management. Exceptional communication and customer service skills are paramount to understand and anticipate the sophisticated requirements of a professional services environment, enabling ...

Service Desk Manager London - (4 days On-site, Friday WFH) £50,000 - £65,000 + 25 Days Holiday + Career Progression + Pension Are you an experienced Service Desk Manager from an IT Managed Service Provider environment looking for a pivotal leadership role where you can shape … future of a growing service operation, develop high-performing teams, improve processes, and have a direct impact on client satisfaction and business success? This is a fantastic opportunity to join a growing and ambitious business where the Service Desk sits at the heart of the operation. Reporting directly ...

partnering with a leading organisation looking to appoint a D365 CRM Consultant to lead the strategy design and delivery of customer service solutions within a Microsoft ecosystem. This role sits at the heart of transformation activity, shaping how customer interaction platforms evolve and scale. The role … take ownership of the Dynamics 365 Customer Engagement (CE) Customer Service capability—leading both strategy and hands-on delivery. Key areas include: Designing and implementing D365 Customer Service Workspace, Omnichannel and Contact Centre solutions Delivering Live Chat, Voice and digital channel integrations Driving Teams telephony ...

Head of Customer Support - B2B SaaS Permanent Location: London/South East - Hybrid and remote working Salary: £80,000 - £90,000 (+ benefits) Travel: One week per month in Oslo, plus occasional travel to Sofia Key Skills: B2B SaaS, Customer Support Leadership, Zendesk, ITIL Service Management … Management The Opportunity We are recruiting a Head of Customer Support for a growing international B2B SaaS organisation that provides digital technology solutions to enterprise and public-sector customers. This is a high-profile leadership role with responsibility for developing a scalable, commercially aware customer support function across ...

Public Sector organisation is seeking a Head of IT Service Delivery to join their team. The Head of Service Delivery is a senior leadership role within the Shared Services Directorate, accountable for the performance, governance and continual improvement of IT service delivery across the organisation. Working closely … with the CTO, business leaders and third-party partners, the role ensures that live services are reliable, secure, customer-focused and aligned to organisational priorities. You will lead the Service Delivery team and provide strategic direction across core service management disciplines, including service operations, change, desktop ...

Oracle CX Solution Architect Job Type: Permanent Location: London Working Hours: 40 hours per week (Full-time) Are you looking to lead large-scale customer experience transformation programs using Oracle CX Cloud technologies? We have an exciting opportunity for you - Oracle CX Solution Architect ! Careers at TCS: It Means … data platforms. Contribute to transformative projects within a global financial services environment. Design secure, scalable, and resilient solutions that support critical business operations and customer trust. The Role As an Oracle CX Solution Architect , you will lead the design and governance of enterprise-wide Oracle CX Cloud solutions spanning ...

role involves reception and admin duties both patient facing and over the phone. You will liaise with team members to provide a reception service including answering patient and visitor general enquires and booking appointments. Admin duties will include patient records maintenance, recording repeat prescriptions and processing patient emails received … highly motivated and innovative self starter Be discreet and able to maintain confidentiality Have a professional and personable presentation and demeanour Have excellent customer service skills and ability to communicate confidently with the general public over the phone and face to face Excellent communication skills and the ability ...

helping customers protect business-critical operations across sectors including data centres, healthcare, manufacturing, finance and retail. The company is looking for an organised and customer-focused Service Coordinator to support its busy service operation. You will act as a central point of contact for customers, engineers … internal teams, coordinating planned maintenance and reactive service visits while ensuring work is scheduled efficiently and customers receive a professional, responsive service. Package Basic salary of up to £34,000 25 days annual leave , plus bank holidays Company pension scheme Full training and development programme Genuine opportunities for career ...

London (Hybrid) 💰 £35,000 + Benefits 🚀 High-Growth Tech-Enabled Business The Opportunity: We're looking for a Customer Experience Associate to join a growing team and play a key role in delivering an exceptional customer journey, from onboarding through to ongoing support. This is a fantastic opportunity … helping customers, solving problems, and improving processes. You'll be the bridge between customers and internal teams, ensuring every interaction is smooth, proactive, and customer-focused. If you thrive in a fast-paced environment, enjoy taking ownership, and want to build a long-term career within Customer Success ...

Japanese Speaking Customer Support Specialist (Temporary) Location: Hybrid - London (likely to become fully remote) Pay: £14.00 per hour (Day Shift) £15.00 per hour (Night Shift) Start Date: Expected 13th July (subject to change) We are currently recruiting 4 Japanese Speaking Customer Support Specialists to join an important temporary … project supporting a major data breach response campaign. This is an excellent opportunity for fluent Japanese speakers with strong customer service skills to join a professional and supportive team, helping customers during a sensitive and important time. Initially, the role will be hybrid from either our Ringwood ...

Senior Engineering Manager, Customer Agent London, England Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always … customer support across the customer journey - from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help ...

Technical Service Desk Controller Location: London (Hybrid) Salary: £38,000 Reports to: Head of Services Join Veritas Veritas is a fast-growing technology partner delivering Managed IT Services, Print & Document Solutions, Communications & Connectivity, Cyber Security and Business Automation to organisations across the UK. We're looking for an experienced … Technical Service Desk Controller to become the operational hub of our Service Department. This role is ideal for someone with a strong technical background (ideally Second Line IT Support) who enjoys problem-solving, coordinating technical teams and delivering exceptional customer service. Working alongside the Head of Services ...

Customer Operations Manager (Heat Networks) 12-month Contract London (Hybrid) Inside IR35 ASAP Start We're hiring an experienced Customer Operations Manager to lead the day-to-day delivery of customer operations across multiple heat network sites-ensuring customers receive a reliable, compliant, high-quality service across metering, billing, payments, onboarding/offboarding, complaints and service interruptions. What you'll be doing Own customer ops delivery: utility billing, payment collection/credit control, customer contact, enquiries and account management Manage and performance-monitor external service partners/contact centre providers against ...

About the Role As Principal Product Marketing Manager for Sprinklr Service, you will be the strategic owner of one of Sprinklr's most critical and fastest‐growing business lines. Reporting to the VP of Product Marketing and embedded within the Product Marketing Center of Excellence (CoE), you will define … Sprinklr Service is positioned, differentiated, and brought to market globally. What You'll Do Strategic Positioning & Market Leadership: Define and own the global positioning and messaging architecture for Sprinklr Service, articulating a differentiated "Platform + AI" narrative that resonates with Contact Center and Customer Service leaders ...