1 to 25 of 835 Customer Service Jobs in London

IT Support Engineer/Service Desk Analyst/IT Technician who has previous experience working on a busy helpdesk resolving first line and/or second line IT technical support tickets is required for a multi award-winning Managed Service Provider based in the City of London. ALL LEVELS OF IT EXPERIENCE CONSIDERED As a successful candidate you … a select few have scored 30! Wishing you the best of luck with it. JOB OVERVIEW We have a fantastic new job opportunity for an IT Support Engineer/Service Desk Analyst/IT Technicianwho has previous experience working on a busy helpdesk resolving first line and/or second line IT technical support tickets. Working as IT Support … Engineer/Service Desk Analyst/IT Technician you will support prestigious businesses around Microsoft Cloud/Azure, Support Microsoft Environments, IT Security and IT Transformation. The company will provide additional training, but you will need a solid foundation in IT to start with. As an IT Support Engineer/Service Desk Analyst/IT Technician you will More ❯

communication, and the ability to work in a fast-paced, high-pressure environment. The successful candidate will ensure the seamless operation of IT services and a high level of customer service to our client's senior leadership team, ensuring their business continuity. Responsibilities Act as 1st point of contact for all high-priority incidents and requests for executives … IT support to a community of over 500+ global VIP employees. Maintaining an excellent standard of support and building relationships with key execs/PAs. Managing tickets via the service management tool ServiceNow regularly updating incidents. Set up and maintain laptops, desktops, mobile devices, and peripheral equipment for executives. Mobile device support and advanced troubleshooting skills (Apple & Android technologies … locations to support senior executives during business-critical conferences/meetings. Requirements Strong communication, professionalism, and discretion when handling sensitive executive support. An understanding of the importance of excellent customer service and a "can do" attitude. Excellent communication skills, both written and verbal. The ability to interact confidently with senior management, clients, and colleagues. The ability to work More ❯

Annual salary: up to £27,500.00 Service Desk Analyst Exeter Permanent, full time, hybrid role; offering a salary of up to £2 7 , 5 00 depending on experience plus excellent company benefits. About the role: We are looking for a Service Desk Analyst to work on our busy and demanding IT Service Desk in Exeter. You will … handle and provide resolution to calls/tickets into the Service Desk, providing 1st line support to users within the Mears Group. We look for people who share our values, along with our commitment to making a positive difference to people's homes, lives and communities, one of the many reasons that our colleagues join us here at Mears … high-profile projects in the pipeline and as such we are looking to expand our team. About the Role: Ideally you'll have experience of working in a similar Service Desk Analyst role. You will have strong computer skills and a solid knowledge of MS Office Applications. Our service Desk is a busy team that demands a 'can More ❯

user-facing role requires strong communication skills, a solid technical foundation, and a proactive approach to troubleshooting. You’ll be part of a collaborative IT Operations team focused on service excellence and continuous improvement. Key Responsibilities Deliver responsive and effective 1st and 2nd line support to internal users, both remotely and onsite. Diagnose and resolve hardware, software, and network … user accounts, permissions, and group policies in Active Directory. Provide technical support for Microsoft 365 applications, Windows OS, and mobile devices. Act as the first point of contact for service desk tickets, ensuring timely resolution and clear communication. Support hardware provisioning, setup, and troubleshooting including laptops, desktops, and peripherals. Collaborate with 3rd line engineers on escalations and contribute to … IT documentation and knowledge sharing. Maintain asset tracking and ensure compliance with IT policies and procedures. Key Requirements Previous experience in a desktop support or IT service desk role providing 1st/2nd line support. Proficient in Windows 10/11, Microsoft 365, and Active Directory administration. Experience with common desktop hardware and peripherals, including troubleshooting and setup. Strong More ❯

user-facing role requires strong communication skills, a solid technical foundation, and a proactive approach to troubleshooting. You’ll be part of a collaborative IT Operations team focused on service excellence and continuous improvement. Key Responsibilities Deliver responsive and effective 1st and 2nd line support to internal users, both remotely and onsite. Diagnose and resolve hardware, software, and network … user accounts, permissions, and group policies in Active Directory. Provide technical support for Microsoft 365 applications, Windows OS, and mobile devices. Act as the first point of contact for service desk tickets, ensuring timely resolution and clear communication. Support hardware provisioning, setup, and troubleshooting including laptops, desktops, and peripherals. Collaborate with 3rd line engineers on escalations and contribute to … IT documentation and knowledge sharing. Maintain asset tracking and ensure compliance with IT policies and procedures. Key Requirements Previous experience in a desktop support or IT service desk role providing 1st/2nd line support. Proficient in Windows 10/11, Microsoft 365, and Active Directory administration. Experience with common desktop hardware and peripherals, including troubleshooting and setup. Strong More ❯

communication, and the ability to work in a fast-paced, high-pressure environment. The successful candidate will ensure the seamless operation of IT services and a high level of customer service to our client's senior leadership team ensuring their business continuity. Responsibilities Act as 1st point of contact for all high-priority Incidents and requests for executives … IT support to a community of over 500+ global VIP employees. Maintaining an excellent standard of support and building relationships with key execs/PAs. Managing tickets via the service management tool ServiceNow regularly updating incidents. Set up and maintain laptops, desktops, mobile devices, and peripheral equipment for executives. Mobile device support and advanced troubleshooting skills (Apple & Android technologies … locations to support senior executives during business-critical conferences/meetings. Requirements Strong communication, professionalism, and discretion when handling sensitive executive support. An understanding of the importance of excellent customer service and a "can do" attitude. Excellent communication skills, both written and verbal. The ability to interact confidently with senior management, clients, and colleagues. The ability to work More ❯

and expertise to deliver transformations and managed services to our customers. About the role This is a highly influential role within our managed services department, delivering best in class service to DA customers and will best suit an experienced technical professional, with a background in supporting Microsoft technologies across cloud, modern workplace, end point management and security. As the … resolve the most challenging troubleshooting cases, acting as the subject matter expert. Additionally, you will work closely with the Professional Services team to onboard new products and services. The service desk team works together from our modern office in central London (Holborn). During probationary p eriod, you will work in the office Monday-Friday. After the probationary period … the option to work in hybrid (4 days from the office and 1 day from home) Responsibilities Technical support Be the main point of contact for escalations within the service desk: Lead Problem and Major Incident investigations Efficiently progress tickets within ConnectWise Manage - resolve Incident, Problem and 'non-standard' Request tickets as assigned Consult senior colleagues in the Professional More ❯

related peripherals including, but not limited to desktops, laptops, printers, MFD's and all mobile devices. Responsibilities Responsible for providing technical assistance and end user support Must deliver exemplary customer service to all users from top to bottom ITIL experience would be useful 85% Windows, 15% Mac (but Mac users are all VIPs) OKTA would be beneficial AD …/Azure AD/Entra IT would be useful 50:50 1st Line : 2nd Line support tasks You Should be Passionate about customers and service, with a strong will to make a difference. Able to work in a dynamic environment, prioritising and multi-tasking effectively Able to demonstrate expertise in all activities associated with providing end user PC support … and problem resolution on complex and difficult PC hardware and software issues Able to display strong problem-solving abilities and excellent communication, customer handling and inter-personal skills. Skills Hands-on experience managing customer issues through a ticketing solution (Freshservice or a similar ITSM tool) Desktop Support (Windows 10/11 & MacOS) Laptop deployment OKTA O365/Exchange More ❯

cares about our customers, keeps our promises and delivers quality. About the role We are growing our field support team and now looking for an experienced engineer to provide customer support directly at customers sites. You will be mainly based in our London office but travel, as and when needed, to various customer sites (in London) to support … key stakeholders in resolving technical problems. While technical skills are important to be able to resolve technical problems, to be successful in this role you will also demonstrate strong customer-facing attributes, such as active listening, empathy, adaptability, patience, problem-solving, and a positive attitude. This is imperative to ensure positive interaction and build strong relationships with clients. Responsibilities … Customer onsite support Prepare for site visits; ensure you have a clear and communicated plan for each visit Conduct onsite audits and assessments Provide technical support to users onsite within the scope. Escalate out of scope cases to the line manager for assessment. Maintain active communication throughout site visits with the main point of contact Create site visit reports More ❯

Your Responsibilities We are looking for an IT Support Analyst who is responsible for providing technical support and exceptional customer service to end users while ensuring the seamless operation of IT systems. This role requires technical expertise, sound judgment, and excellent communication skills to achieve established goals. The IT Support Analyst will primarily support offices in London and … Microsoft Teams, Zoom Rooms, and general A/V hardware. Client Support via Ticketing System: Use the internal ticketing system (Freshservice) to monitor, react to, and follow up on service tickets. Virtual Desktop Administration: Provide administration and troubleshooting support for virtual desktop environments using VMware Horizon View. Mobile Device Management: Configure and manage mobile devices using Intune Mobile Device … meet critical deadlines. Troubleshooting complex technical issues, developing procedures, and documenting solutions. Communicating effectively with end users, internal staff, contractors, and clients, both orally and in writing. Providing excellent customer service with a focus on empathy, listening, and root-cause analysis. Strong written and verbal communication skills in English. German is a plus. Other Considerations Responsibilities may occasionally More ❯

optimize processes and implement game-changing policies. Responsibilities Position Purpose: The primary job function will focus on the global support of desktop and laptop systems, including break/fix service, operating system and application loading, application configurations and user settings, and desktop administrative duties. Primary Accountabilities/Responsibilities: Work collaboratively across Business, IT Operations, IT Applications teams to quickly … deployment of desktop hardware, and desktop applications. Collaborate with application project teams by participating in project UAT testing for desktop dependencies Work with IT Leadership for continuous improvement of customer satisfaction Qualifications To land this role you will need: Virtual Desktop Administration Windows Desktop Administration (Win7/10) Strong customer service and orientation in execution Work with … the Service Desk, Application Support, and infrastructure teams as needed for overall incident management Evaluate critical systems, prioritize workflow and determine solutions Excellent verbal, written and relationship skills used to interact with a global group of technical and non-technical people. Interpret and apply laws, regulations and policies Read and understand technical manuals Work for extended time at keyboard More ❯

virtualisation technologies such as vSphere and Azure Virtual Desktops . Liaise with third-party suppliers and escalate issues where necessary. Ensure best practices are followed, including ITIL and IT Service Management (ITSM) standards . Key Requirements: Minimum of 4 years' experience in 2nd line IT support . Strong knowledge of Windows operating systems, Microsoft 365, and Active Directory . … Experience troubleshooting hardware and mobile devices . Knowledge of Azure, Intune, and MDM solutions . Familiarity with ITSM tools such as ServiceNow, Remedy, or Ivanti . Excellent customer service and communication skills , both face-to-face and over the phone. Ability to diagnose and resolve complex IT issues independently . Previous experience in a public sector or enterprise More ❯

Hamed), Nikesh Arora, Samih Toukan, and many other context-specific angels The Role As Team Leader, you will be responsible for leading all aspects of our growing team of Customer Service Representatives. The Customer Support team is at the forefront of our business, answering our community's questions and tending to their needs! You will motivate, review … and assess individual and team performance on a real-time basis, from a service quality perspective as well as efficiency and productivity. Your responsibilities also include shift leader duties, overseeing smooth operations of the customer service function during scheduled shifts to achieve targets. You should be passionate about customer service and be excited to lead … a team that is committed to providing an exceptional customer experience. Responsibilities Team Leadership and Management Lead, motivate, and manage a team of Senior Agents to achieve individual and team performance goals. Conduct regular team meetings and one-on-one check-ins to provide feedback, set expectations, and address any concerns. Foster a positive and collaborative team environment. Performance More ❯

operations. With headquarters in London and offices in California and Singapore, our team of 180+ professionals is united by a mission to transform secured finance through innovation, reliability, and customer-first thinking. Your Opportunity to Deliver Excellence and Build Impactful Relationships! Are you a customer-focused operations expert who thrives on service quality, stakeholder management, and problem … solving? We're looking for a Service Delivery Manager to join our collaborative team and be a trusted partner to our customers post-implementation. In this role, you'll be the key point of contact for live customers, owning service performance, managing upgrades, resolving issues, and building long-term relationships. You'll work across teams to ensure smooth … operations, continuous improvement, and high customer satisfaction. If you're passionate about service excellence, proactive communication, and operational success, this is your chance to make a measurable difference at Lendscape. The Service Delivery Manager is responsible for ensuring the effective and efficient delivery of services to customers, with a strong focus on maintaining high service levels More ❯

and educate customers. ICS-digital, an international marketing agency including ICS-translate, also operates under the group. Job Purpose: To provide a professional and proactive B2B and desktop support service to B2B customers and a busy office environment including responsibilities for consumable management, mobile device and asset management, meeting room setup and assistance with Incident Management. This includes the … for day to day activities and tasks. Maintaining the Configuration Management Database for Racing Post assets. B2B 1st line triage and life cycle management ITIL Incident Management using a Service Management toolset following an established best practice framework process. Internal Customers - Enterprise IT supports up to 500 desktop users and delivers IT support to the business as a service. … skills. Demonstrable IT technical knowledge and troubleshooting skills - Windows 10, Mac OS, MS Office, Internet browsers (Chrome, IE, Firefox), Networking principles, Gmail and Google Apps. Excellent communication skills. Strong customer focus and service delivery. Work well as part of a busy team. Self-motivated and proactive to provide a quality service and support the business. Desirable IT More ❯

premium live broadcast services. About the Role As Head of TOC, you will: Lead, mentor, and develop a high-performing team of Network Engineers, fostering collaboration, continuous learning, and customer focus. Oversee day-to-day operations, ensuring 24/7 monitoring, support, and maintenance of network and video services. Develop staffing models, training programmes, and performance management processes to … entire employee lifecycle, including recruitment, onboarding, and ongoing development. Ensure flawless execution of live transmissions and champion a culture of exceeding client expectations through adherence to and improvement of Service Level Agreements (SLAs). Drive proactive issue identification and resolution, and develop Key Performance Indicators to improve performance. Serve as a senior escalation point for complex network and service … planning. Maintain hands-on technical involvement, participating in complex troubleshooting, system architecture discussions, and technology evaluations. Continuously review, refine, and document workflows and processes to maximise efficiency and enhance customer experience. Contribute to the long-term technical strategy, evaluate and implement new technologies, and oversee their integration. Collaborate with external vendors and partners to ensure high-quality service More ❯

for multiple schools as directed by the ICT Network Manager and/or ICT Schools Manager. The Support Technician will liaise with Head Office and School staff, the IT Service Desk and other 3 rd line support teams to identify, prioritise, own and resolve all IT support and service requests. Key Responsibilities Provide 2 nd and 3 rd … maintenance of all computer hardware and network services to maintain agreed availability. Respond to and resolve IT faults and requests through onsite visits and remote support tools to agreed service levels. Install and configure approved computer hardware and licensed software, following agreed policies and procedures. Maintain site documentation, including hardware and software inventories, to ensure accuracy of information, legal … IT (physical and network) security and report any risks or incidents to School Head teachers, Network Manager or Schools IT Manager Any other reasonably requested duties Person Specification Exceptional customer service and communication skills, including written and verbal. Excellent interpersonal skills including communicating effectively and professionally with people at all levels of the organization. Effective communication skills in More ❯

Senior Technical Support Analyst (Microsoft 365 Specialist) - 5408 Job Type Permanent Location Taunton, Hammersmith or Birmingham Our client is seeking a Senior Service Desk Analyst for a well-established MSP and to be based in either their Taunton, Summerset office or their Hammersmith, London office or their Birmingham office, with 2 days remote working. Key Responsibilities: • Provide 3rd line … implement, and manage migration projects, particularly around Microsoft 365 and other cloud solutions. • Monitor system performance and ensure high availability for business-critical services. • Liaise with external vendors and service providers to resolve issues when required. • Provide mentorship and guidance to junior support staff. • Microsoft 365 - advanced knowledge of Exchange Online, SharePoint, Teams and OneDrive. • Experience with scripting and … DNS, DHCP, and VPNs. • System administration - experience with Active Directory, Group Policy and Azure AD. • Security - familiarity with cybersecurity principles and tools, such as firewalls, antivirus and patch management. • Customer service - excellent communication and customer service skills to interact with clients and internal stakeholders in a clear, supportive manner. • Certifications such as Microsoft Certified: Azure Administrator More ❯

configuration and accurate information, controlling IT assets in one or more significant areas, and verifying location and state of assets. Availability and capacity management: You know how to manage service components to ensure they meet business needs and performance targets. Continual service improvement: You can implement policies and propose process efficiency and common ways in which processes are … resources and authoriser for small payments. Ownership and initiative: You can own an issue until a new owner has been found or the problem has been mitigated or resolved. Service focus: You can take inputs and establish coherent frameworks that work. Technical specialism: You can assist in technical support activities and carry out agreed/routine maintenance and administration … Lifecycle Management (ALM) and experience in supporting one, or more applications. Testing: You can execute test scripts under supervision. You understand the role of testing and how it works. Service Reporting: You ensure the service management platform is up-to-date at all times with Customer Service activities. You can collect data from repositories and provide More ❯

state-of-the-art solutions provider. Key Responsibilities Develop and implement operational strategies aligned with the company’s objectives Oversee day-to-day cross-departmental operations (production, logistics, procurement, customer services) Identify and implement process improvements to enhance productivity and service delivery Lead, mentor, and develop team members to fostering a culture of continuous improvement and exceptional performance … Collaborate with cross-functional teams (HR, sales etc) to streamline processes, achieve operational alignment and deliver exceptional service Manage budgets, monitor performance metrics, and achieve operational targets/success Ensure compliance with all UK regulations and industry standards Oversee vendor relationships and contract negotiations to ensure cost effectiveness and exceptional service standards Identify and mitigate operational risks About … successful applicant must be able to demonstrate the following key competencies: Strategic planning and execution Process optimization Leadership and team development Financial acumen Communication and collaboration Astute risk management Customer centric mindset Skills and Qualifications Bachelor’s degree in business administration, Operations Management, or a related field (MBA preferred) At least 3+ years of experience in a similar operation More ❯

Android and iOS devices (preferably in an MDM environment) Strong communication and interpersonal skills Ability to work flexibly and adapt to changing priorities A passion for delivering top-tier customer service Experience working within SLA-driven environments What they offer: Salary up to £30K (dependent on experience) Full-time position (Monday to Friday) Hybrid working opportunities 25 days … scheme DBS Certificate paid for by the company Training and development opportunities Annual salary review Employee of the Month (£100 reward for outstanding contributions) Staff appreciation days and long service awards Friendly, supportive team environment with regular social events More ❯

work-life balance. Real rewards for real work: We offer generous compensation packages that recognize hard work and excellence. Job Description: Position Summary: The Technology Support Analyst provides technology customer support and leadership. This position assists with strategic projects and operational activities that impact the local office and may provide general direction to junior level Technology Support employees. The … Participate in our ACD system as directed and monitor the Information Technology (IT) Help Desk ticketing system to ensure that issues and requests are resolved or escalated per established Service Legal Agreements. • Provide desk-side technical support including troubleshooting hardware and software issues. • Coordinate the day-to-day operational IT activities including new hire set up, audio and video … macOS a plus • Advanced knowledge of managed mobile devices • Strong written and verbal communication skills • Strong organizational skills • Strong motivational and presentation skills • Strong research and analytical skills • Strong customer service skills • Ability to work under tight deadlines and prioritize responsibilities • Ability to work effectively in a fast-paced and changing environment • Ability to handle and maintain confidential More ❯

Line IT Support Engineer Location: South East London Salary: £25,000 - £28,000 per annum Job Type: Full-time, Permanent About the Role: We are seeking a motivated and customer-focused 1st/2nd Line IT Support Engineer to join our IT team based in South East London. This is a great opportunity for someone with a strong foundation … OneDrive) Active Directory and basic Group Policy tasks Basic networking knowledge (IP, DNS, DHCP, VPN). Experience with remote support tools (e.g., TeamViewer, AnyDesk, RDP). Excellent communication and customer service skills. A proactive, problem-solving mindset and ability to work independently. Willingness to travel locally to support satellite offices (if required). Desirable (Not Essential): ITIL Foundation More ❯

Italy, Japan, and China. Today, as a market leader in online retail, Amazon product lines include Kindle, Amazon Web Services, At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we … of Amazon non-van-based deliveries across the country. This role offers the opportunity to partner closely with multiple functions and teams including DS Operations, Field Teams, Tech team, Customer Service and Shipment Delivery support teams, finance, legal and PR teams. The ability to influence others without authority and speed to execution will be critical to success in … Trust will be essential to your success. The candidate is a self-starter who will take ownership of program and business problems to deliver successful results. - Defining a seamless customer/delivery experience for Alternate Channels Partners in Japan - Creating strategy, setting priorities and communicating across business partners and stakeholders for timely execution - Plan and execute tech configurations related More ❯

services in satellite offices by working closely with non-technical representatives Supporting with system audits, such as checking access rights and reporting on inactivity Collaborating with the remote managed service provider (MSP) to provide deskside support Representing the TechOps team across the company by explaining IT processes, announcing changes, soliciting feedback, and maintaining strong relationships with other teams Travelling … communicate confidently and professionally to both technical and non-technical audiences Exceptional organisational skills and attention to detail, with a commitment to delivering the highest standards of quality and customer service The ability to plan and prioritise your own time, manage and meet competing deadlines, and coordinate timelines with others A proactive mindset, enabling you to problem-solve … a "medical history disregard" basis Paid study leave and funding for external qualifications Critical Illness Cover, Income Protection and Life Assurance Paid and unpaid sabbaticals based on length of service Learn more about our full reward package and the other benefits of working for Costello Medical: . click apply for full job details More ❯