1 to 25 of 795 Customer Service Jobs in London

Salesforce Service Cloud LeadLocation: United Kingdom – London or ManchesterCareer Level: Senior ManagerJoin Accenture Song, a fast-growing division dedicated to crafting transformative digital experiences at scale. As part of the Salesforce Business Group, you'll support a portfolio of clients spanning across all key industries. Helping leading organizations thrive … called the Salesforce Business Group (SFBG); a focused executive-level effort between Salesforce and Accenture to turbo-charge our joint business and deliver outstanding customer experiences for our clients. The Accenture Salesforce Business Group exists to help our clients create the best customer and employee experiences ...

Microsoft Dynamics 365 Customer Service Functional Consultant Contract: 6–12 Months IR35: Inside IR35 Location: Hybrid – York or London We are looking for an experienced Microsoft Dynamics 365 Customer Service Functional Consultant to join a high‐profile project delivering and optimising customer service solutions … Microsoft Dynamics 365. Working closely with business stakeholders, you will play a key role in gathering requirements, designing functional solutions, and configuring Dynamics 365 Customer Service to improve customer experience, operational efficiency, and agent productivity. Key Responsibilities Lead the functional design and configuration of Microsoft Dynamics ...

Leading Management Consultants rankings, and by Forbes for four consecutive years as one of the World's Best Management Consulting Firms. Our Customer practice are looking for experienced, Consultants Senior Consultants and Managers to join the team. Our Customer team is hiring motivated and talented individuals, from Consultants … Managers, to join us and help clients define the future of customer experience and reimagine how they engage, serve and create value for their customers. We work with organisations across a range of sectors to define the future of customer experience, redesign service organisations and deliver transformation ...

delighted to be recruiting a Customer Service Manager on behalf of an established ecommerce consumer brand. This is an exciting opportunity for an experienced customer service leader to shape a growing operation, manage both an in-house team and an outsourced contact centre, and deliver measurable … improvements across customer satisfaction, efficiency and retention. The Role Reporting to the Ecommerce Operations Manager, you will take ownership of the customer service function and ensure customers consistently receive a responsive, high-quality service. Your responsibilities will include: Leading, coaching and developing the in-house customer ...

Spotify is looking for a Manager to join our Finance team and serve as a dedicated FP&A partner for our global Payments and Customer Service functions. As Spotify continues to scale across markets and monetization models, payments sit at the heart of how we acquire, convert … retain subscribers, while customer service shapes the experience and cost of supporting them. This role owns the financial lens on both ecosystems. This is a high-impact, partner-facing finance role responsible for the payments and customer service forecast processes, the financial evaluation of payment partner ...

Thames | £28-32K + 25 Days Holiday + Healthcare + Pension + Life Assurance | Full-Time, 37.5 Hours | Permanent Are you a Customer Service Administrator with strong attention to detail and experience supporting customers, orders and administrative processes with fluent Italian language skills? A well-established technology … business is looking for an organised and customer-focused Customer Service Administrator to support its EMEA Customer Service team supporting UK and Italian customers. You will play an important role in keeping daily operations running smoothly, covering order processing, quotations, shipment tracking and accurate system ...

Thames | £28-32K + 25 Days Holiday + Healthcare + Pension + Life Assurance | Full-Time, 37.5 Hours | Permanent Are you a Customer Service Administrator with strong attention to detail and experience supporting customers, orders and administrative processes with fluent German language skills? A well-established technology … business is looking for an organised and customer-focused Customer Service Administrator to support its EMEA Customer Service team supporting UK and German customers. You will play an important role in keeping daily operations running smoothly, covering order processing, quotations, shipment tracking and accurate system ...

brings brands to life in a sustainable way, with a range of remarkable print and merchandise products. We combine design, technology, manufacturing and service, so that people can connect in memorable ways. Not online but out there, in real life. We started in 2004. Since then we’ve built … award-winning and much-loved brand, with customer satisfaction and Trustpilot ratings that make most businesses want to give up and hire an army of review bots. We’ve got half a million customers, mostly small and medium businesses in North America, the UK, and Europe – businesses that, like ...

positive force in the fourth industrial revolution—delivering innovative solutions while staying firmly rooted in our core values: Clarity & Quality, Accountability, Customer Commitment, Purposeful Innovation, and Capability & Growth. Job Summary The Client Services Director is the executive owner of VIRTUS' relationship with our hyperscale customer following contract award … accountable for delivering a seamless customer experience throughout the full customer lifecycle. As the single senior point of accountability, the role leads the coordination of all customer-facing activities from contract signature through design development, construction, commissioning, operational service delivery, contract management, change control, expansion programmes ...

looking for an experienced and forward-thinking AI Project Manager to lead the design, deployment, and optimisation of AI-powered projects within our Customer Service Operations. This role sits at the intersection of technology and customer experience driving value for our Travelers across our global experiences catalog. … part of the Service Excellence team you will work closely with our AI Automation Lead working cross-functionally with our R&D, Technology, Service-Operations, Data and Supply teams to ensure AI implementation projects are delivered on time, driving measurable value to our Travelers. Key ResponsibilitiesAI Strategy & Project ...

Product & Customer Experience Officer Location: Moorgate, London Salary: £35,000 - £40,000 per annum Employment Type: Permanent Working Pattern: Office-based, 5 days per week About the Role We are looking for a Product & Customer Experience Officer to join our Products & Analytics team in London. This … exciting opportunity for an analytical and customer-focused professional to play a key role in using customer insights, data and market intelligence to improve products, services and the overall customer experience. You will analyse customer feedback, behaviours, satisfaction measures and business data to identify trends, pain ...

seeking a highly skilled Dynamics 365 CRM Functional Consultant and Product Owner to lead the design, evolution, and optimization of our Microsoft Dynamics 365 Customer Engagement platform. The successful candidate will possess expertise in Dynamics 365 Sales, Customer Service, and Customer Insights, coupled with exceptional Business … opportunity-to-cash processes.Support forecasting, territory management, sales pipelines, and relationship selling processes.Leverage integrated Microsoft tools including Power Platform and Copilot capabilities.Dynamics 365 Customer Service:Design customer support and case management solutions.Improve service delivery processes, SLA management, knowledge bases, and customer self-service experience.Support ...

Head of Customer Operations – Fintech Consumer Finance Salary c£100/110k London Hybrid Our client is a fast-growing leading FCA-regulated fintech subscription finance business offering loans, and credit-building resources to its members. We are seeking a Head of Customer Operations, you will have extensive … experience in customer relations, customer service and operations. You will be responsible for leading a team of customer operations executives, defining customer support policies and procedures, ensuring customer satisfaction and building a team and infrastructure to support our growth. You will work closely with ...

Techno-Functional/Consultant — Corporate & InstitutionalBanking Build the service platform that a global corporate &institutional bank runs its client servicing on — Dynamics 365 CustomerService, wired into the systems that actually move money. The role A leading international bank is scaling its MicrosoftDynamics 365 Customer Service platform across … estate. Techno-Functional Consultant — bridgefunctional and technical: case, queue and SLA design and configuration plus plugins, flows and light integration. Functional Consultant — configure CustomerService, shape case, queue and SLA design, own requirements-to-solution. Integration Engineer — Azure IntegrationServices (Logic Apps, Service Bus, API Management, Functions) connectingD365 to the bank ...

offering a fantastic opportunity for an experienced Head of Processing/Customer Service with an immediate start at a market leading, dynamic and renowned property, technology and innovative, technology-based car parking company. The role This is a senior leadership role with responsibility for overseeing customer service and processing operations. You will lead, develop and inspire teams while ensuring service delivery meets business objectives, customer expectations, regulatory requirements, and performance targets. The successful candidate will combine strategic leadership with a hands-on approach, driving operational performance, customer satisfaction, process optimisation, and team development. ...

hiring an Account Executive to join the Agentforce Service team and help drive growth for one of Salesforce's fastest-growing products. This role covers the full Agentforce service platform — spanning Contact Centre, ITSM, and HR Service — with a particular focus on Agentforce Voice, Digital Engagement … Agentforce for Service. About Agentforce Service Agentforce Service is Salesforce's complete agentic service platform—built for every type of service, in any industry, across any channel. Powered by Agentforce, it is the only platform where AI agents and human service representatives work together ...

Customer Service Officer (Contact Centre) Pay: £17.33 per hour Location: Wembley, HA9 Job Type: Temp to Perm Contract Required: Standard DBS Check Working Hours : Monday to Friday 9am to 5pm Join our team as a Customer Service Officer in our Contact Centre, where you will … forefront of responding to customer enquiries via telephone and updating various computer systems. This role is ideal for someone who thrives in a dynamic environment and is committed to providing exceptional customer service. Day-to-Day of the Role: Answer incoming calls across various queues including Switchboard, Housing ...

months to ensure you are not duplicating efforts.*Job CategorySalesJob Details****About Salesforce****Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world … agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.## About Agentforce ServiceAgentforce Service is Salesforce's complete agentic service platform — built for every type of service, in any industry, across any channel. Powered by Agentforce ...

flow of energy, making it affordable, accessible, and for the benefit of everyone. About the Role We're at a pivotal point in our customer experience transformation, and this role will have a real opportunity to shape how we support our customers for years to come. We're looking … both our customers and our teams. You’ll be responsible for: Own Product Requirements and Roadmap - You’ll lead discovery and requirements gathering across Customer Support, Operations, and Technology teams, translating stakeholder needs into clear, prioritised product requirements and roadmap initiatives Shape and Refine the Product Backlog ...

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always‐on, impeccable customer service and ultimately transform their … customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted ...

DescriptionTechnical Business Analyst - Salesforce Customer PlatformsINTROReady to make your next move? How about make your mark? Join a team with unstoppable drive and passion at easyJet holidays. In 2019 we launched our easyJet holidays business, with a mission to provide brilliant holidays at unbeatable prices. We want to lead … working as a Technical Business Analyst, translating business needs into clear technical requirements and delivering successful technology change.> Bring strong Salesforce experience, ideally Salesforce Service Cloud, gained within a customer service or contact centre environment.> Enjoy working with a broad range of stakeholders and acting ...

summary You will be joining the Hospital Customer Service team covering national customer service issues. We are offering hybrid working meaning the successful applicant may be based at any main NHSBT centre nationally with hybrid working optional. There is an expectation to travel to meetings nationally … NHSBT provides to hospital transfusion teams.You will identify trends, insights and key messages producing clear and engaging reports that tell a story to support service improvement. To do this you will focus on analysing and interpreting complex data from a range of sources, including customer complaints, surveys, credits ...

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their … customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted ...

Transformation Specialist - Product & ExperienceLocation: London (Hybrid) | Practice Area: Product & Experience | Type: Permanent Help leading financial institutions reimagine customer experiences through strategy, innovation, AI and transformation. The Role As a CX Transformation Specialist within Capco's Product & Experience practice, you will help clients transform how they acquire, engage, serve … retain customers across the end-to-end customer lifecycle. Working alongside senior client stakeholders and multidisciplinary Capco teams, you'll design customer-centric strategies, operating models and experiences that deliver measurable business and customer outcomes. From defining customer strategies and go-to-market approaches ...

Regional Lead, Customer Service Management Location London, United Kingdom Sapiens is seeking a Regional Lead, Customer Service Management. You will lead the strategic direction and operational excellence of a regional Customer Service organization, and build, scale, and manage a high-performing CSM pod aligned … core operating pillars and global service delivery standards. This leader will be accountable for driving measurable customer outcomes that strengthen retention, increase customer advocacy, and create expansion opportunities, while leveraging agentic AI capabilities and India-based resource pooling to enhance efficiency, scalability, and long-term operational leverage. ...