101 to 125 of 395 Customer Service Jobs in London

Our client, an international IT/Telecom service providers throughout the world, is currently recruiting an IT Support Engineer to join their professional and international team. The job holder is to work as a support engineer (shift) at IT Operation Centre, act as the 1st and 2nd level support and play a crucial role in early recovery of Network … liaising with vendors, carriers, Mobile Operators, third-parties, and other related organisations. Job description Manage a variety of IoT/Network (Data, Voice, Mobile services) alerts/reports and customer fault calls from internal technical divisions & customers (service portal/ticket system/email/telephone). Update trouble ticket systems and customer documentation with fault history. … Contact and co-ordinate 3rd party suppliers, Mobile Operators, or other resources, to help achieve trouble resolution. Notify the On-Call Support/Manager of issues which require escalation, customer questions/complaints or requirements & new business opportunities. Visit customer premises with 3rd party vendors as and when required for troubleshooting, project or maintenance contract work. Carry out More ❯

of Ecommerce & Digital Position Overview : We are seeking a highly motivated and experienced CRM/Email and Loyalty Lead to join our dynamic marketing team. This role involves managing customer relationship management (CRM) strategies, email marketing campaigns, and loyalty programs to enhance customer engagement, retention, and overall brand experience. The ideal candidate will be results-driven, with a … strong understanding of CRM tools, data analysis, and customer-centric marketing. Key Responsibilities : CRM Management : Develop and execute CRM strategies to enhance customer engagement, increase retention, and drive long-term loyalty. Segment and target customer groups based on behaviour, preferences, and demographics. Manage and optimize CRM software and platforms to ensure seamless integration with marketing activities. Monitor … nurture leads. Track performance metrics, analyse results, and optimize future campaigns based on data-driven insights. Loyalty Programs : Plan, implement, and oversee the company’s loyalty programs to increase customer retention and drive repeat business. Monitor and assess the success of loyalty initiatives, making recommendations for improvement. Coordinate with cross-functional teams to ensure loyalty initiatives align with overall More ❯

of Ecommerce & Digital Position Overview : We are seeking a highly motivated and experienced CRM/Email and Loyalty Lead to join our dynamic marketing team. This role involves managing customer relationship management (CRM) strategies, email marketing campaigns, and loyalty programs to enhance customer engagement, retention, and overall brand experience. The ideal candidate will be results-driven, with a … strong understanding of CRM tools, data analysis, and customer-centric marketing. Key Responsibilities : CRM Management : Develop and execute CRM strategies to enhance customer engagement, increase retention, and drive long-term loyalty. Segment and target customer groups based on behaviour, preferences, and demographics. Manage and optimize CRM software and platforms to ensure seamless integration with marketing activities. Monitor … nurture leads. Track performance metrics, analyse results, and optimize future campaigns based on data-driven insights. Loyalty Programs : Plan, implement, and oversee the company’s loyalty programs to increase customer retention and drive repeat business. Monitor and assess the success of loyalty initiatives, making recommendations for improvement. Coordinate with cross-functional teams to ensure loyalty initiatives align with overall More ❯

of Ecommerce & Digital Position Overview : We are seeking a highly motivated and experienced CRM/Email and Loyalty Lead to join our dynamic marketing team. This role involves managing customer relationship management (CRM) strategies, email marketing campaigns, and loyalty programs to enhance customer engagement, retention, and overall brand experience. The ideal candidate will be results-driven, with a … strong understanding of CRM tools, data analysis, and customer-centric marketing. Key Responsibilities : CRM Management : Develop and execute CRM strategies to enhance customer engagement, increase retention, and drive long-term loyalty. Segment and target customer groups based on behaviour, preferences, and demographics. Manage and optimize CRM software and platforms to ensure seamless integration with marketing activities. Monitor … nurture leads. Track performance metrics, analyse results, and optimize future campaigns based on data-driven insights. Loyalty Programs : Plan, implement, and oversee the company’s loyalty programs to increase customer retention and drive repeat business. Monitor and assess the success of loyalty initiatives, making recommendations for improvement. Coordinate with cross-functional teams to ensure loyalty initiatives align with overall More ❯

of Ecommerce & Digital Position Overview : We are seeking a highly motivated and experienced CRM/Email and Loyalty Lead to join our dynamic marketing team. This role involves managing customer relationship management (CRM) strategies, email marketing campaigns, and loyalty programs to enhance customer engagement, retention, and overall brand experience. The ideal candidate will be results-driven, with a … strong understanding of CRM tools, data analysis, and customer-centric marketing. Key Responsibilities : CRM Management : Develop and execute CRM strategies to enhance customer engagement, increase retention, and drive long-term loyalty. Segment and target customer groups based on behaviour, preferences, and demographics. Manage and optimize CRM software and platforms to ensure seamless integration with marketing activities. Monitor … nurture leads. Track performance metrics, analyse results, and optimize future campaigns based on data-driven insights. Loyalty Programs : Plan, implement, and oversee the company’s loyalty programs to increase customer retention and drive repeat business. Monitor and assess the success of loyalty initiatives, making recommendations for improvement. Coordinate with cross-functional teams to ensure loyalty initiatives align with overall More ❯

clients across London and surrounding area. Due to continued growth, they are seeking an experienced Fire and Security Engineer to join their team. Responsibilities and Duties - Key Responsibilities: Install, Service, maintain and fault find new and existing security systems, including intruder alarms, CCTV, access control, and other related systems. Diagnose and repair faults on systems to ensure they operate … effectively and efficiently. Work closely with our clients to identify their needs and provide them with bespoke solutions that meet their requirements. Deliver exceptional customer service and maintain good relationships with clients. Skills and Experience: Proven experience in a similar role, with a good understanding of fire and security systems. Excellent technical knowledge and practical skills in install … position, please call and ask to speak to Jordan Cook. YOU MAY BE A; Fire & Security Engineer, Fire Alarm Engineer, Fire Alarm Technician, Fire and Security Technician, Fire Alarm Service Engineer, Service Engineer, Intruder Service Engineer, Security Engineer, Intruder Alarm Engineer, Fire Engineer, Electrical Engineer, Maintenance Electrician, Electrician INDAV More ❯

employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! Job Description Your Career We are looking for a highly motivated and customer-focused professional. As part of the global Cortex XSIAM support team, you will serve our customer base by providing technical support, by answering incoming support inquiries and managing … escalations, phone calls, and emails in an effective, efficient, and friendly manner within defined service level agreements. Our methodology is first class support. We’ve been recognized for it as an industry leader and we’re dedicated to continuing this standard. In this role, you will work with our technical account managers to personalize our customer’s experience. … our developers to reproduce the issues you find and develop permanent solutions to prevent them in the future. Your Impact Respond to user-reported issues in adherence to established Service Level Agreements Triage customer reported issues and respond to them via ticketing system, phone, or remote sessions Perform advanced troubleshooting at the application level and OS level, using More ❯

Senior Customer Support Analyst, Regulatory Reporting page is loaded Senior Customer Support Analyst, Regulatory Reporting Apply locations London, United Kingdom time type Full time posted on Posted Yesterday job requisition id R Post Trade Regulatory Reporting is a software and data solutions business, offering global sell-side and buy-side clients a wide variety of products to assist … with operational risk and trade processing (e.g. reconciliations, data solutions, regulatory reporting and trade confirmation services). The Customer Support Analyst will work on a customer helpdesk supporting users at tier 1 banks, hedge funds, and other financial institutions. The candidate will also support internal infrastructure systems as well as liaising and coordinating work with the data centre … staff, as Regulatory Reporting is a hosted solution. Enter the key responsibilities of the role: As a Regulatory Reporting helpdesk team member, we respond efficiently to customer queries and carry out Tier 1 investigation of reported problems in accordance with SLAs. Tickets are handled via the Customer Portal which is hosted in Salesforce. We raise defects to the More ❯

Field Service Engineer - Canon Printers Field Service Engineer Canon Devices Location: London Salary: £36,000 £42,000 Company Car, Pension & Additional Benefits Job Type: Full-Time, Permanent Are you an experienced Field Service Engineer with a background in Canon print technology? A well-established managed print and document solutions provider, recognised as a Canon Platinum Partner, is … seeking a skilled professional to join their expanding service team in London. We're seeking someone who lives either inside the M25 or The Role: As a Field Service Engineer, you will be responsible for the installation, maintenance, and repair of Canon MFDs, ImagePRESS, and Production Print devices. This role is perfect for a confident electromechanical troubleshooter who … thrives on delivering first-time fix solutions and exceptional customer service. Key Responsibilities: Diagnose and repair Canon multifunctional and production print devices Install and configure devices on client networks, including scan-to-email and scan-to-folder Set up and maintain Fiery controllers and associated software Provide both on-site and remote technical support Maintain accurate service records More ❯

Service Design Manager - Permanent - £55k - £65k per annum Harvey Nash is working directly with a transportation client based in London with hybrid working pattern. The client is responsible for ensuring ticketing systems in the transportation world work effectively given it's a critical area of infrastructure that cannot have any downtime. The client offers a hybrid working policy with … train travel throughout the whole of the United Kingdom both for personal travel and commuting. Please find the JD below: Role: We're looking for an ITIL Foundation certified Service Design Manager to lead the full service design lifecycle-from research and ideation through to prototyping and implementation. Key Requirements: Strong understanding of ITIL best practices and experience … with ISO standards (20000 & 27001). Proficient in service design principles, tools, and methodologies. Skilled in problem-solving, analysis, and managing multiple tasks efficiently. Proficient in Microsoft Office (Excel, Word, PowerPoint) with strong reporting and documentation skills. Excellent customer service mindset and experience working with internal/external stakeholders and vendors. Strong communication skills-able to explain More ❯

Service Design Manager - Permanent - £55k - £65k per annum Harvey Nash is working directly with a transportation client based in London with hybrid working pattern. The client is responsible for ensuring ticketing systems in the transportation world work effectively given it's a critical area of infrastructure that cannot have any downtime. The client offers a hybrid working policy with … train travel throughout the whole of the United Kingdom both for personal travel and commuting. Please find the JD below: Role: We're looking for an ITIL Foundation certified Service Design Manager to lead the full service design lifecycle-from research and ideation through to prototyping and implementation. Key Requirements: Strong understanding of ITIL best practices and experience … with ISO standards (20000 & 27001). Proficient in service design principles, tools, and methodologies. Skilled in problem-solving, analysis, and managing multiple tasks efficiently. Proficient in Microsoft Office (Excel, Word, PowerPoint) with strong reporting and documentation skills. Excellent customer service mindset and experience working with internal/external stakeholders and vendors. Strong communication skills-able to explain More ❯

About The Role We are seeking a dynamic and experienced IT Service Desk Manager to lead our high-performing Service Desk team during a 12-month maternity cover. This is a hands-on, leadership role responsible for managing day-to-day operations, meeting SLAs, and ensuring the team continues to provide excellent support across a mix of Wintel … first point of contact for all IT issues across the business, resolving incidents directly or escalating to specialist teams where appropriate. As we continue to grow through acquisitions, the Service Desk team will play a critical role in technical onboarding, systems integration, and user migrations. You'll help lead this process from the frontline, setting standards, coordinating support operations … You'll also provide direct support to VIP stakeholders, including senior executives, ensuring their technical needs are met quickly and with professionalism. Key Responsibilities: • Lead and manage the IT Service Desk team to deliver high-quality technical support • Set performance expectations, coach team members, and promote a culture of continuous improvement • Ensure tickets are managed within SLAs using Jira More ❯

IT Service Desk Team Leader/Help Desk Dispatcher with experience in a similar IT dispatcher or helpdesk team leader role, exceptional organisational and communication skills, and proficiency in helpdesk ticketing systems, is required for a well-established IT Services Company based in the City of London. SALARY: £45,000 - £50,000 per annum DOE Benefits (see below) LOCATION … TYPE: Full-Time, Permanent WORKING HOURS: 35 hours per week, Monday to Friday JOB OVERVIEW We have a fantastic new job opportunity for a results-driven and strategic IT Service Desk Team Leader/Help Desk Dispatcher with experience in a similar IT dispatcher or helpdesk team leader role, exceptional organisational and communication skills, and proficiency in helpdesk ticketing … systems. As the IT Service Desk Team Leader/Help Desk Dispatcher you will play a critical role in ensuring the efficient operation of our IT service desk by managing the flow of support tickets and coordinating the activities of the support team. This individual will focus on prompt and effective resolution of IT tickets, distributing them to More ❯

Job Summary Disney+ is the Disney-branded streaming service featuring an incomparable collection of content from its brands and franchises recognised and respected all over the world, including Star Wars, Marvel, Pixar, Disney, and NatGeo. Our direct-to-consumer (DTC) team is looking for hardworking team players to join the Viewer Experience team, who will thrive upon the legacy … the Customer. You are someone who prioritises operational efficiency and enhancing the overall viewer experience. You are a proactive, solutions-oriented leader looking to make a significant impact on customer experience operations and team development and can put data behind these initiatives that will drive the team and business forward. This is an office-based role. 4 days working … in the Hammersmith, London office with 1 day working from home. The Opportunity & Responsibilities Distribution Partnerships Once partnerships are implemented, lead the relationship with third parties from a customer experience standpoint, acting as the main POC for all customer experience-related topics Review Performance and main operational KPIs that impact the experience of viewers billed by these third More ❯

Elevation Recruitment Group's Engineering Service Division are working with a highly respected end to end security integrations company to recruit a Service Engineer in their aftermarket service and repair team based in Central London.Duties of the Service Engineer will include: Respond to daily fault requests Provide reliable, efficient, and courteous service to clients at … all times Maintain and repair CCTV and Access Control systems Complete planned preventive maintenance schedules We would be keen to speak with Service Engineers with the following skills and experience: Strong knowledge of CCTV and access control Hands on Engineer with installtions, repair and servicing experience Excellent customer service and communication skills Ability to multitask and meet … Engineer within cctv and access control and are looking for an exciting new challenge, please apply now ! For more information about this opportunity, please contact Anna Morgan in our Service Division. More ❯

is a rapidly growing business at LSEG, committed to supporting our customers as they navigate an evolving regulation and risk landscape. The role combines product development, market insight, and customer engagement to craft the future of our adverse media monitoring solutions. This role focuses on driving innovation, ensuring that our capabilities align with market needs and regulatory expectations. You … will work closely with various teams, including Technology, Content Operations, Sales, and Proposition , to improve product offerings and deliver outstanding customer experiences.This position requires an individual with strong organisational, communication, and analytical skills , capable of balancing vision with hands-on execution. The candidate will have experience in risk intelligence, adverse media screening, or compliance technology , as well as a … passion for delivering inclusive, customer-centric solutions. Key Responsibilities Work with Proposition and Sales teams to define, develop, and enhance adverse media monitoring capabilities . Drive the evolution of our risk intelligence and screening solutions , ensuring they meet the needs of an expanding customer base. Lead product roadmap initiatives that improve the accuracy, efficiency, and relevance customer More ❯

and experienced Clinical Application Specialist to join our GYN Surgical Solutions division, primarily focusing on the Sonata product range. Job description: What are Hologics Applications Specialists responsible for? Ensuring customer retention and driving customer satisfaction. Provide advanced applications support of existing Hologic customers, training of new and existing customers on relevant product portfolio. Provide customer support throughout … and site assessment). Assisting users in the effect utilization of Hologic products, advanced applications' troubleshooting and commercial support during conferences and trade shows. Drive business growth of existing customer base as well as expand market share within a designated territory. Identify growth opportunities to existing customer base and gather insights from competitive accounts to identify potential opportunities. … Work in close collaboration with Sales, Field Service, Marketing and Technical and Customer Service to ensure customers receive a first-class experience. Required profile: To be considered for the role we expect the following as a minimum expectation: Education : Post grad/diploma qualification in Medical Ultrasound. Experience : Fully competent in the surgical/clinical setting and More ❯

and work requests, and proactively seek resolutions for customers while keeping them informed of progress. Key Responsibilities Adopt ITIL best practice, to handle incoming incidents or requests to the Service Desk via: telephone, email or end-user portal to ensure courteous, timely and effective resolution of end user issues Escalate incidents where required to 2nd and 3rd line teams. … Display excellent customer service and maintain outstanding customer satisfaction levels Record end user identification information Record incident details with a high level of accuracy Carry out initial analysis on incidents and requests to assess appropriate next steps Prioritise, schedule and escalate incidents as and when required Experience and Skills IT Service Desk experience required - specifically supporting More ❯

We're working with a forward-thinking client who is looking for a Service Desk Analyst to join their growing service team. This is a great opportunity for someone who enjoys helping others, solving problems, and delivering a first-class service to clients. In this role, you'll be the first point of contact for end users … too - from supporting with knowledge base guides and reports, to managing smaller client accounts and working alongside colleagues across the business. About you: Experience in a client-facing or service desk role (desirable, not essential) Great communication skills - written and verbal Strong organisation and time management A team player who can build positive relationships with colleagues and clients Passion … for delivering excellent service Confident with Microsoft Office (Word, Excel, Outlook etc.) ITIL awareness would be a bonus, but not essential Don't worry if you don't tick every box - our client is open to people from a range of backgrounds, especially if you bring customer service experience and the right attitude. Training will be provided More ❯

Stockholm and over 300 employees across Europe. About the Role We're looking for a dedicated and driven individual to join our growing team at Neko Health as a Customer Support Representative, focused on evening and weekend shifts . In this role, you'll play a key part in shaping a new standard of customer-first healthcare. We … transformative. This position is based in London and offers a unique opportunity to be part of a mission-driven company at the forefront of healthcare innovation. Responsibilities: Ownership of customer communication channels including phone, email, chat, and social media Provide prompt and exceptional customer service to existing and prospective customers Delight customers and proactively resolve issues before … they reveal themselves Troubleshoot and resolve customer issues, while ensuring customer satisfaction Embody our brand tone and voice across channels Be an internal champion for the customer, relaying testimonials and feedback to teams across the company Requirements: Excellent written and verbal communication skills in English Others have described you as empathetic, curious, and bold You have prior More ❯

We are looking for an experienced Dynamics 365 for Customer Engagement Solution Architect with experience in solution development and functional analysis into large-scale enterprise Dynamics 365 architecture with a hands-on approach in designing and leading the implementation of Dynamics 365 products, working with both onshore and offshore development teams. The focus of this role will be on … You will also contribute to proposal development and provide input in business development while mentor junior and offshore staff. This role is therefore kingpin to KPMG Microsoft business solutions customer delivery of Microsoft Dynamics 365 solutions. It is a dynamic and exciting opportunity to join a rapidly developing business area within an established and market-leading global firm that … coach other team members — Deliver all consultancy according to the KPMG Project Methodology, ensuring that all software applications are implemented successfully according to the project plan. — Meet and exceed customer expectations of business knowledge, skills and behaviour. — Identify business/project risk and mitigate or communicate as necessary. — Ensure progress updates are communicated to relevant parties both formally and More ❯

We are looking for an experienced Dynamics 365 for Customer Engagement Solution Architect with experience in solution development and functional analysis into large-scale enterprise Dynamics 365 architecture with a hands-on approach in designing and leading the implementation of Dynamics 365 products, working with both onshore and offshore development teams. The focus of this role will be on … You will also contribute to proposal development and provide input in business development while mentor junior and offshore staff. This role is therefore kingpin to KPMG Microsoft business solutions customer delivery of Microsoft Dynamics 365 solutions. It is a dynamic and exciting opportunity to join a rapidly developing business area within an established and market-leading global firm that … coach other team members — Deliver all consultancy according to the KPMG Project Methodology, ensuring that all software applications are implemented successfully according to the project plan. — Meet and exceed customer expectations of business knowledge, skills and behaviour. — Identify business/project risk and mitigate or communicate as necessary. — Ensure progress updates are communicated to relevant parties both formally and More ❯

Field Service Engineer – Canon Devices Location: London Salary: £36,000 – £42,000 Company Car, Pension & Additional Benefits Job Type: Full-Time, Permanent Are you an experienced Field Service Engineer with a background in Canon print technology? A well-established managed print and document solutions provider, recognised as a Canon Platinum Partner, is seeking a skilled professional to join … their expanding service team in London. We're seeking someone who lives either inside the M25 or The Role: As a Field Service Engineer, you will be responsible for the installation, maintenance, and repair of Canon MFDs, ImagePRESS, and Production Print devices. This role is perfect for a confident electromechanical troubleshooter who thrives on delivering first-time fix … solutions and exceptional customer service. Key Responsibilities: Diagnose and repair Canon multifunctional and production print devices Install and configure devices on client networks, including scan-to-email and scan-to-folder Set up and maintain Fiery controllers and associated software Provide both on-site and remote technical support Maintain accurate service records and update asset information Deliver a More ❯

and Reporting, and Privacy and Consumer Protection. The Compliance Manager – Consumer and Privacy Programmes is a global specialist role, operating and coordinating across multiple jurisdictions and entities to ensure customer- centric and privacy-compliant practices across the business. The Role We are looking for a dedicated and experienced individual to lead EML’s global consumer protection and privacy compliance … regulatory developments across key markets (UK, EU, APAC, and North America). Lead the development of consumer-focused compliance policies, procedures, and controls. Ensure compliance oversight and testing of customer disclosures, product terms, and customer service standards. Support customer complaint handling frameworks, ensuring alignment with regulatory expectations and escalation processes. Partner with Product and Operations teams More ❯

and Reporting, and Privacy and Consumer Protection. The Compliance Manager – Consumer and Privacy Programmes is a global specialist role, operating and coordinating across multiple jurisdictions and entities to ensure customer- centric and privacy-compliant practices across the business. The Role We are looking for a dedicated and experienced individual to lead EML’s global consumer protection and privacy compliance … regulatory developments across key markets (UK, EU, APAC, and North America). Lead the development of consumer-focused compliance policies, procedures, and controls. Ensure compliance oversight and testing of customer disclosures, product terms, and customer service standards. Support customer complaint handling frameworks, ensuring alignment with regulatory expectations and escalation processes. Partner with Product and Operations teams More ❯