101 to 125 of 456 Customer Service Jobs in London

company based in central London are seeking a communicative ITOC Support Engineer to join their busy team, to carry out a variety of technical and coordination tasks to meet customer requirements. This will be shift work, with day and night shifts. TYPE : Full Time, Permanent, Shift WORKING DAYS: 4 days on (8:00 – 20:00), 4 days off … costs covered (up to Zone 6) START: 1st Dec 2025 ITOC SUPPORT ENGINEER RESPONSIBILITIES: • Manage a variety of IoT/Network (Data, Voice, Mobile services) alerts/reports and customer fault calls from internal technical divisions & customers (service portal/ticket system/email/telephone) • Update trouble ticket systems and customer documentation with fault history • Contact … and co-ordinate 3rd party suppliers, Mobile Operators, or other resources, to help achieve trouble resolution • Notify the On Call Support/LM of issues which require escalation, customer questions/complaints or requirements & new business opportunities • Visit customer premises with 3rd party vendors as and when required for troubleshooting, project or maintenance contract work • Carry out BAU More ❯

a Japanese speaking Helpdesk Engineer to work in their London office. You will be responsible for carrying out a variety of technical and coordination tasks to meet or exceed customer requirements. The ideal candidate will have strong technical troubleshooting abilities, proficiency in PC software and hardware, effective communication skills, and a customer-oriented approach. Understanding of Japanese culture … customers and assist them as their escalation point of contact through email, telephone, remote-access and chat tools Queuing management with IT support ticket system Temporary or long-term customer support at their office, if required Attending the meeting with the customer and develop good relationship with the customer Hands-on PC & mobile phone support and initial … kitting Create detailed report to the customer and KDDI manager/director when required General administration and implementation on Windows server environment Understand and detailed planning and designing for enterprise IT environment IT element configuration including day-to-day service delivery Proof of concept testing and acceptance testing Vendor negotiation and control Development and implementation for new features More ❯

You will undertake sales administration tasks to support the Sales Team to sell more widely within new and existing customers while embodying our core values – outstanding customer service, trusted, driven, personal. The Customer Success Team supports the sales team in smoothly running sales operations. Role Data management & reporting: Access, validate, and maintain accurate customer and order … data within Salesforce CRM to ensure seamless order processing. Data insights: Use sales data and Power BI reports to monitor customer spend, identify trends, and provide actionable insights to key stakeholders and internal stakeholders. Customer order tracking: Create and share order tracking reports from CRM data to keep customers informed and ensure transparency throughout the order lifecycle. Operational … to coordinate quotes, orders, and delivery, resolving issues quickly and professionally. Account manager partnership: Support Strategic Account Managers in achieving profit goals through accurate data, reporting, and operational support. Customer experience excellence: Deliver outstanding service in line with MBA’s values, ensuring timely, courteous, and professional communication. Continuous improvement: Use data insights to identify process efficiencies, improve service More ❯

and wants to work across high-impact projects with clients in varied industries. Key Responsibilities Design and develop custom extensions for Dynamics 365 CE across modules such as Sales, Customer Service, Marketing (Customer Journeys), and Field Service Build and deliver C# plugins, JavaScript customizations, and PCF controls Validate solutions and provide technical guidance across the full More ❯

Business Development Representative at Iterable (View all jobs) London Office setting, 5 days. Iterable is the top-rated AI-powered customer engagement platform that helps organizations like Redfin, Priceline, Calm, and Box to activate customers with joyful interactions at scale. With Iterable, organizations drive high growth with individualized, harmonized and dynamic communications that engage customers throughout the entire lifecycle … the right time. Iterable’s data engine, ease of use, and flexible and open architecture makes it the best platform to close the data activation gap by bringing together customer data, ability to design the experiences, deliver them and optimize them. All in one platform. We’ve surpassed $200M in ARR and have raised more than $230M from top … from over 50 countries around the world rely on us to captivate their many millions of users. Iterable helps brands unlock growth in the digital era by enabling joyful customer experiences with individualized communications based real-time behavioral data, harmonized cross-channel communications based on customer lifecycle, and dynamic always-on journeys that adapt to customer signals. More ❯

Business Development Representative at Iterable (View all jobs) London Office setting, 5 days. Iterable is the top-rated AI-powered customer engagement platform that helps organizations like Redfin, Priceline, Calm, and Box to activate customers with joyful interactions at scale. With Iterable, organizations drive high growth with individualized, harmonized and dynamic communications that engage customers throughout the entire lifecycle … the right time. Iterable’s data engine, ease of use, and flexible and open architecture makes it the best platform to close the data activation gap by bringing together customer data, ability to design the experiences, deliver them and optimize them. All in one platform. We’ve surpassed $200M in ARR and have raised more than $230M from top … from over 50 countries around the world rely on us to captivate their many millions of users. Iterable helps brands unlock growth in the digital era by enabling joyful customer experiences with individualized communications based real-time behavioral data, harmonized cross-channel communications based on customer lifecycle, and dynamic always-on journeys that adapt to customer signals. More ❯

Service Desk Coordinator – London (W1) (£35,000 - £40,000 + benefits) Looking for your next career move in a dynamic service environment? Join a team where organisation meets innovation - your coordination skills can shape world-class service experiences. We’re seeking a highly organised Service Desk Coordinator to join our Client’s busy Concierge team. In … this role, you’ll be the backbone of client support — managing service tickets, scheduling engineers, and ensuring every client receives exceptional aftercare. What you’ll do Manage and allocate service tickets via phone and email Schedule and coordinate engineers across multiple client sites Maintain clear client communication throughout the support process Oversee CRM updates and ensure accurate project … documentation Support contract renewals, quoting, and ordering of parts What we’re looking for Strong admin & coordination skills in a fast-paced service environment Excellent communicator with a professional telephone manner Confident multitasker with great attention to detail IT-literate (Microsoft Office & ticketing systems) Experience in customer service, IT, engineering, or AV sectors is ideal What’s More ❯

Service Desk Coordinator – London (W1) (£35,000 - £40,000 + benefits) Looking for your next career move in a dynamic service environment? Join a team where organisation meets innovation - your coordination skills can shape world-class service experiences. We’re seeking a highly organised Service Desk Coordinator to join our Client’s busy Concierge team. In … this role, you’ll be the backbone of client support — managing service tickets, scheduling engineers, and ensuring every client receives exceptional aftercare. What you’ll do Manage and allocate service tickets via phone and email Schedule and coordinate engineers across multiple client sites Maintain clear client communication throughout the support process Oversee CRM updates and ensure accurate project … documentation Support contract renewals, quoting, and ordering of parts What we’re looking for Strong admin & coordination skills in a fast-paced service environment Excellent communicator with a professional telephone manner Confident multitasker with great attention to detail IT-literate (Microsoft Office & ticketing systems) Experience in customer service, IT, engineering, or AV sectors is ideal What’s More ❯

employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! Job Description Your Career We are looking for a highly motivated and customer-focused professional. As part of the global Cortex XSIAM support team, you will serve our customer base by providing technical support, by answering incoming support inquiries and managing … escalations, phone calls, and emails in an effective, efficient, and friendly manner within defined service level agreements. Our methodology is first class support. We’ve been recognized for it as an industry leader and we’re dedicated to continuing this standard. In this role, you will work with our technical account managers to personalize our customer’s experience. … our developers to reproduce the issues you find and develop permanent solutions to prevent them in the future. Your Impact Respond to user-reported issues in adherence to established Service Level Agreements Triage customer reported issues and respond to them via ticketing system, phone, or remote sessions Perform advanced troubleshooting at the application level and OS level, using More ❯

Employer description: MBA Information Technology is a UK-based managed service provider and IT consultancy, delivering hardware, software, and strategic technology solutions to mid-sized businesses. Founded in 2005, the company specialises in areas like cybersecurity, cloud services, automation, and end-user productivity. It is known for its consultative approach and focus on long-term client relationships. Overview: You … will undertake sales administration tasks to support the Sales team to sell more widely within new and existing customers while embodying our core values – outstanding customer service, trusted, driven, personal. The Customer Success Team supports the sales team in smooth running sales operations. Responsibilities: Data management & reporting: Access, validate, and maintain accurate customer and order data … within Salesforce CRM to ensure seamless order processing. Data insights: Use sales data and Power BI reports to monitor customer spend, identify trends, and provide actionable insights to key stakeholders and internal stakeholders. Customer order tracking: Create and share order tracking reports from CRM data to keep customers informed and ensure transparency throughout the order lifecycle. Operational & administrative More ❯

Working for: IT Telecom ITOC Support Engineer - What You'll be Doing Each Day: Manage a variety of IoT/network(Data, Voice, Mobile services) alerts/reports and customer fault calls from internal technical divisions & customers (service portal/ticket system/email/telephone), related and not limited to solutions, network services, data centre, and products. … Update trouble ticket systems and customer documentation with fault history. Contact and co-ordinate 3rd party suppliers, or other company resources, to help achieve trouble resolution. Notify the On Call Support/Line-Manager of issues which require escalation, customer complaints or requirements & new business opportunities. Cover shift staff (day/night) when deemed necessary by the manager. … Visit customer premises with 3rd party vendors as and when required for troubleshooting, project or maintenance contract work. Attend customer meetings regarding issues, projects or maintenance contract works. Create reports concerning customer issues, projects, and maintained services, operation design as and when required. Work on-site at customer premises as an integral part of their team More ❯

mobile devices (Windows, macOS, iOS/Android). Assist with hardware setup, imaging, and configuration of PCs, peripherals, and mobile phones. Log, track, and resolve user issues through the service desk system, escalating where necessary. Support day-to-day operations including password resets, user account administration, and software installations. Coordinate with third-party vendors (eg, Dell) for warranty repairs … or replacement. Maintain accurate asset and stock management records. Contribute to documentation of IT procedures and support guides. Provide a friendly, customer-focused service to internal staff, ensuring timely follow-up and resolution. Assist with basic testing (UAT) for new desktop or mobile solutions. Support JAMF- or Intune-managed devices under supervision. Skills & Experience 1-2 years' experience … Office 365, and Active Directory. Exposure to macOS and mobile device management (JAMF or Intune) desirable but not essential. Good understanding of hardware and peripheral troubleshooting. Excellent communication and customer service skills. ITIL awareness or certification advantageous. More ❯

mobile devices (Windows, macOS, iOS/Android). Assist with hardware setup, imaging, and configuration of PCs, peripherals, and mobile phones. Log, track, and resolve user issues through the service desk system, escalating where necessary. Support day-to-day operations including password resets, user account administration, and software installations. Coordinate with third-party vendors (e.g., Dell) for warranty repairs … or replacement. Maintain accurate asset and stock management records. Contribute to documentation of IT procedures and support guides. Provide a friendly, customer-focused service to internal staff, ensuring timely follow-up and resolution. Assist with basic testing (UAT) for new desktop or mobile solutions. Support JAMF- or Intune-managed devices under supervision. Skills & Experience 1–2 years’ experience … Office 365, and Active Directory. Exposure to macOS and mobile device management (JAMF or Intune) desirable but not essential. Good understanding of hardware and peripheral troubleshooting. Excellent communication and customer service skills. ITIL awareness or certification advantageous. More ❯

in delivering mission- and business-critical application services to our internal customers. Reporting to the Managed Services team , you will ensure exceptional technical support with a strong focus on customer satisfaction, service quality, and efficiency. This position is integral to our Production Support department , requiring a versatile skill set to support various applications within our clients Commerce Engineering … products portfolio. We seek candidates who are deeply passionate about technology, dedicated to delivering outstanding customer service, and thrive in dynamic, high-paced environments. About You: Customer interaction skills Excellent written and verbal communication skills Managing support work independently with occasional support from additional AMs. Strong technical skills and exceptional organizational skills A collaborative utility player mentality More ❯

Senior Customer Support Analyst, Regulatory Reporting page is loaded Senior Customer Support Analyst, Regulatory Reporting Apply locations London, United Kingdom time type Full time posted on Posted Yesterday job requisition id R Post Trade Regulatory Reporting is a software and data solutions business, offering global sell-side and buy-side clients a wide variety of products to assist … with operational risk and trade processing (e.g. reconciliations, data solutions, regulatory reporting and trade confirmation services). The Customer Support Analyst will work on a customer helpdesk supporting users at tier 1 banks, hedge funds, and other financial institutions. The candidate will also support internal infrastructure systems as well as liaising and coordinating work with the data centre … staff, as Regulatory Reporting is a hosted solution. Enter the key responsibilities of the role: As a Regulatory Reporting helpdesk team member, we respond efficiently to customer queries and carry out Tier 1 investigation of reported problems in accordance with SLAs. Tickets are handled via the Customer Portal which is hosted in Salesforce. We raise defects to the More ❯

turnover by the end of 2025. In the UK, Talan counts 500 employees on several sites, the main being: London, Birmingham, Edinburgh and Chester, Leeds. Job Description Process Engineer- Customer Journey Optimization Manager. As part of the Process Intelligence and Automation Team, you will have a fantastic opportunity to work on various cutting-edge automation technologies, with access to … hold monthly socials in each region, and regular lunches to catch-up with teams on site. This role is to develop a clear strategy for continuous improvement of the customer journeys. This involves identification, prioritization and optimization customer journeys customers across Business Banking propositions, coordinating operational implementation and post implementation control. Customer journeys are critical to deliver … optimum customer service, enabling a seamless customer experience of business banking servicing. Experienced change manager: highly organized with strong attention to detail Work with a Lean and Agile mindset, re-prioritizing strategic focus where required Business leader: ability to work autonomously; drive change; and own major deliverables which directly impact customers. Excellent communicator: Manage senior stakeholders; lead More ❯

Christmas Eve, New Year's Eve and on your Birthday Up to 2 volunteering days per year Your own personal company Soldo card Employee Assistance Programme The role The Customer interaction Specialist is responsible for providing prompt, friendly, and effective assistance to customers. This includes responding to inquiries via email, chat, and phone, troubleshooting issues, and ensuring customer … collaborate with other teams to resolve complex cases and contribute to improving support processes, Including financial services and first-line software support. The goal is to deliver an exceptional customer experience while maintaining high service standards. We're looking for someone who must have: Excellent communication skills, with the ability to explain complex issues in simple terms. Strong … problem-solving abilities and a "can-do" attitude. Ability to handle a high volume of customer inquiries while maintaining professionalism. Prior experience in customer service, ideally in financial services or software support. Basic technical troubleshooting skills or willingness to learn. A customer-centric approach with a strong desire to exceed customer expectations. Strong attention to More ❯

Data Scientist - Customer Experience Location: London (2 days per week on site) Contract Length: 3 months initially, scope to extend Day Rate: £615 per day (Inside IR35) Overview A leading organisation is seeking an experienced Data Scientist to join their Customer Experience and Fraud Compensation team. This role will focus on developing and refining models that explain and … predict customer outcomes - particularly in relation to complaints, satisfaction, and retention. The successful candidate will help simplify and operationalise models to drive business decisions, enabling the company to better understand what drives positive customer experiences and identify opportunities for improvement. Key Responsibilities Build and enhance predictive models to assess customer satisfaction, loyalty, and post-complaint behaviour . … Identify key drivers behind positive customer experiences and develop models to optimise service outcomes. Support the expansion and adaptation of existing models from international teams. Translate complex analytical outputs into clear, actionable insights for non-technical stakeholders. Develop visualisations and concise data stories to communicate findings to senior leaders. Ensure models remain robust, interpretable, and commercially relevant , avoiding More ❯

support of hosted and on-premises telephony systems in the London region. This is a field-based role, requiring frequent travel and a strong commitment to delivering high-quality service and customer satisfaction. Key Responsibilities Install, configure, and maintain a range of telephony systems (hosted and on-premises). Diagnose, troubleshoot, and resolve technical faults both on-site … and infrastructure checks to ensure optimal telephony performance. Collaborate with project teams to deliver installations within set timescales. Provide end-user training and complete thorough system handovers. Maintain accurate service records, documentation, and configuration details. Uphold company standards for professionalism, safety, and customer care. Skills & Experience Proven experience working with telephony systems such as Microsoft Teams, IPECS, and … Gamma. Strong understanding of SIP, LAN/WAN, firewalls, and general networking principles. Excellent fault-finding and problem-solving skills. Outstanding communication and customer service abilities. Ability to work independently as well as collaboratively within a team. Strong time management and organisational skills to handle multiple projects. Full UK driving licence (essential). Benefits Company vehicle and fuel More ❯

Travelfusion is the world's largest travel B2B content aggregator for LCCs (Low Cost Carriers) and FSCs (Full Service Carriers) processing hundreds of millions of daily transactions with tens of thousands of daily flight bookings. Travelfusion’s platform powers the world’s leading online leisure and business travel agencies, as well as the meta search and travel ecommerce sites. … SaaS technology company, rapidly growing profitable business with 175 employees based in London, Shanghai and Thessaloniki. The Role The Account Manager will be accountable for commercial relationships with a customer portfolio, maintaining daily business enquiries, and new business development and sales. What you'll be doing ● Manage a portfolio of agency accounts, identify new business opportunities, and collaborate with … other departments to ensure a seamless customer experience. ● Manage and grow sales within assigned accounts, including developing and implementing sales strategies, building strong relationships with key stakeholders, and identifying new business opportunities. ● Working closely with product and technology teams to help deliver and roll out new products and enhancements to customers based on your customer knowledge and relationships More ❯

Travelfusion is the world's largest travel B2B content aggregator for LCCs (Low Cost Carriers) and FSCs (Full Service Carriers) processing hundreds of millions of daily transactions with tens of thousands of daily flight bookings. Travelfusion’s platform powers the world’s leading online leisure and business travel agencies, as well as the meta search and travel ecommerce sites. … SaaS technology company, rapidly growing profitable business with 175 employees based in London, Shanghai and Thessaloniki. The Role The Account Manager will be accountable for commercial relationships with a customer portfolio, maintaining daily business enquiries, and new business development and sales. What you'll be doing ● Manage a portfolio of agency accounts, identify new business opportunities, and collaborate with … other departments to ensure a seamless customer experience. ● Manage and grow sales within assigned accounts, including developing and implementing sales strategies, building strong relationships with key stakeholders, and identifying new business opportunities. ● Working closely with product and technology teams to help deliver and roll out new products and enhancements to customers based on your customer knowledge and relationships More ❯

Travelfusion is the world's largest travel B2B content aggregator for LCCs (Low Cost Carriers) and FSCs (Full Service Carriers) processing hundreds of millions of daily transactions with tens of thousands of daily flight bookings. Travelfusion’s platform powers the world’s leading online leisure and business travel agencies, as well as the meta search and travel ecommerce sites. … SaaS technology company, rapidly growing profitable business with 175 employees based in London, Shanghai and Thessaloniki. The Role The Account Manager will be accountable for commercial relationships with a customer portfolio, maintaining daily business enquiries, and new business development and sales. What you'll be doing ● Manage a portfolio of agency accounts, identify new business opportunities, and collaborate with … other departments to ensure a seamless customer experience. ● Manage and grow sales within assigned accounts, including developing and implementing sales strategies, building strong relationships with key stakeholders, and identifying new business opportunities. ● Working closely with product and technology teams to help deliver and roll out new products and enhancements to customers based on your customer knowledge and relationships More ❯

Travelfusion is the world's largest travel B2B content aggregator for LCCs (Low Cost Carriers) and FSCs (Full Service Carriers) processing hundreds of millions of daily transactions with tens of thousands of daily flight bookings. Travelfusion’s platform powers the world’s leading online leisure and business travel agencies, as well as the meta search and travel ecommerce sites. … SaaS technology company, rapidly growing profitable business with 175 employees based in London, Shanghai and Thessaloniki. The Role The Account Manager will be accountable for commercial relationships with a customer portfolio, maintaining daily business enquiries, and new business development and sales. What you'll be doing ● Manage a portfolio of agency accounts, identify new business opportunities, and collaborate with … other departments to ensure a seamless customer experience. ● Manage and grow sales within assigned accounts, including developing and implementing sales strategies, building strong relationships with key stakeholders, and identifying new business opportunities. ● Working closely with product and technology teams to help deliver and roll out new products and enhancements to customers based on your customer knowledge and relationships More ❯

is a rapidly growing business at LSEG, committed to supporting our customers as they navigate an evolving regulation and risk landscape. The role combines product development, market insight, and customer engagement to craft the future of our adverse media monitoring solutions. This role focuses on driving innovation, ensuring that our capabilities align with market needs and regulatory expectations. You … will work closely with various teams, including Technology, Content Operations, Sales, and Proposition , to improve product offerings and deliver outstanding customer experiences.This position requires an individual with strong organisational, communication, and analytical skills , capable of balancing vision with hands-on execution. The candidate will have experience in risk intelligence, adverse media screening, or compliance technology , as well as a … passion for delivering inclusive, customer-centric solutions. Key Responsibilities Work with Proposition and Sales teams to define, develop, and enhance adverse media monitoring capabilities . Drive the evolution of our risk intelligence and screening solutions , ensuring they meet the needs of an expanding customer base. Lead product roadmap initiatives that improve the accuracy, efficiency, and relevance customer More ❯

customers, in accordance with our client s goals. Ensuring customers needs and requests are met, respond to their queries in a timely manner and aspire to deliver a positive customer experience. You should have excellent communication and negotiation skills and be customer service oriented. Ultimately, you should be able to grow our business by building successful, long … term client relationships. Primary Job Responsibilities and Measurement Managing existing customer accounts Identifying new customers for our clients products and services as well as providing the necessary technical and pricing information to gain business (support & training provided) Close sales leads that come in via the sales channels (email, website, calls) Collaborate with the external sales team to develop and … implement sales strategies. Provide a timely response and effective follow up to all sales enquiries using appropriate methods. Serve as the lead point of contact to all customer account management matters. Effectively plan and prioritise time to call existing and potential customers within set time frames. Including lapsed customers and new business. Work within a team territory to achieve More ❯