126 to 150 of 1,021 Customer Service Jobs in London

fast, flexible and affordable funding. We operate in 9+ geographies across the UK, EU and the US. We believe that the future of financial services will be delivered by customer-oriented tech companies that embed financing in their customer journeys, and we are building the solutions that will power that future. The Role We are on the lookout … role in managing our group inbox, ensuring all tasks are completed and communications are addressed within the 24-hour turnaround. You will handle operational queries from key partners, ensuring service level agreements (SLAs) are met. The role also involves handling insolvency and debt management correspondence via email and post, as well as issuing weekly letters and performing default audit … communication adheres to company policies and compliance standards. • Administrative Support: Provide administrative support to the Collections & Recoveries team, assisting with tasks such as organizing documentation, preparing reports, and processing customer information. • Cross-Functional Collaboration: Work closely with internal teams (e.g. customer service) to ensure smooth and efficient collections processes, escalating issues as necessary. • Inbound Call Collections: Handle More ❯

technical support function for the team during these works. The Technical Account Manager will provide robust leadership of the team, motivating and driving the team to exceed expectations in customer service and operational excellence. The Technical Account Manager will be responsible for supporting sector specific business development, to deliver efficient and effective service provision, in line with … agreed budgets and service specifications. The Technical Account Manager will monitor and report on the quality and financial performance of all services within the scope of the accounts, to include innovation in service delivery, financial and commercial soundness. Key Tasks Duties to include: Provide leadership of the engineering team, in delivering all contractually required outcomes including MEP Specialist … with Specialist Vendor X-Plans/Corrigo Schedules. All critical works will have Change Management approval prior to works. Ensure the team and Specialist Vendors comply with the contractual service level agreements (SLA's). Take a leading role in the operation of the CMMS system, ensuring that MEP PPM, Reactive and Corrective Work Orders are accurately completed. Monitoring More ❯

Category: Other - EU work permit required: Yes col-narrow-right Job Reference: 33cab2bf9767 Job Views: 5 Posted: 14.07.2025 Expiry Date: 28.08.2025 col-wide Job Description: Our Team Our CARE – Customer Advocacy, Relationships, and Engagement - team blends passion and commitment to achieve Vista's North Star vision of becoming the expert design and marketing partner to small businesses globally. CARE … advance their brand through each step of their business life. Our global CARE team is responsible for delivering personalized expertise with our marketing, design, and digital services through our customer service Specialists. We are there for our customers throughout their business journey. CARE specialists deliver a seamless omni-channel experience, where customers can contact us and engage using … choice (phone, chat, design live, social media, etc.) while being presented with the right tools to make informed design decisions. The Global CARE Continuous Improvement team focuses on solving customer and CARE specialist problems in order to improve the quality and overall customer experience at Vistaprint whilst reducing the operational cost associated with this. We are a data More ❯

About the Company We are an HR Company, supporting our fast-growing partners in digital banking and financial services. With a strong focus on customer experience, innovation, and security, we are committed to maintaining the trust of our users through robust fraud prevention and detection frameworks. Role Overview As a Fraud Manager, you will lead a team responsible for … aligned with regulatory requirements and industry best practices. Utilize data analytics, rules engines, and machine learning models to detect unusual patterns and prevent fraudulent transactions. Collaborate with Product, Engineering, Customer Service, Compliance, and Legal teams to enhance fraud controls across customer journeys. Manage fraud case investigations, reporting, and escalations, ensuring timely resolution and customer impact mitigation. More ❯

As one of the world's leading digital transformation service providers, we are looking to enhance our Data Practice across Europe to meet the increasing client demand for our Data Science and AI services. We are seeking a highly skilled and experienced Data Science Consultant to join our team. The ideal candidate will have a strong background in data … compliance, will be a critical asset. #LI-DNI Responsibilities Support financial services clients with the definition and implementation of their AI strategy, focusing on areas such as risk management, customer analytics and operational efficiency Implement and oversee AI governance frameworks, with an emphasis on regulatory compliance (e.g., Basel III, GDPR) and ethical AI principles Ideate, design and implement AI … enabled solutions for financial services use cases, such as credit scoring, fraud detection, customer segmentation and predictive modeling Lead the process of taking AI/ML models from development to production, ensuring robust MLOps practices tailored to financial data environments Monitor and manage model performance, including addressing issues related to explainability, data drift and model drift in financial models More ❯

As one of the world's leading digital transformation service providers, we are looking to enhance our Data Practice across Europe to meet the increasing client demand for our Data Science and AI services. We are seeking a highly skilled and experienced Data Science Consultant to join our team. The ideal candidate will have a strong background in data … compliance, will be a critical asset. #LI-DNI Responsibilities Support financial services clients with the definition and implementation of their AI strategy, focusing on areas such as risk management, customer analytics and operational efficiency Implement and oversee AI governance frameworks, with an emphasis on regulatory compliance (e.g., Basel III, GDPR) and ethical AI principles Ideate, design and implement AI … enabled solutions for financial services use cases, such as credit scoring, fraud detection, customer segmentation and predictive modeling Lead the process of taking AI/ML models from development to production, ensuring robust MLOps practices tailored to financial data environments Monitor and manage model performance, including addressing issues related to explainability, data drift and model drift in financial models More ❯

Profile Charles River provides an end-to-end solution to automate front and middle office investment management functions across asset classes on a single platform. Delivered as a hosted service, the solution improves data quality and investment professional productivity, controls risk and lowers technology costs. Charles River serves more than 350 investment firms in over 40 countries in the … facing, business and technical staff position responsible for all aspects of managing production Charles River IMS systems for multiple Clients as part of the Charles River Software as a Service (Saas) offerings which includes Application Management for hosted and non-hosted clients. Responsibilities: This role will involve working closely with Clients, providing expert level remote management, administration and support … arise. This involves promptly acknowledging and addressing concerns to ensure client satisfaction. Collaboration with Support Teams: Partners with all parts of CRD and STT support teams to ensure comprehensive service delivery. By working together, they address client issues end-to-end and enhance the overall quality of service. Regular Meetings with Relationship Manager (RM): Schedules consistent meetings with the More ❯

such as free travel in London Zone 1-6! The purpose of the role is to provide technical support to customers, ensuring you are delivering a high level of customer service at all times and responding to support queries in a timely manner. As IT Engineer your responsibilities will include: 1st and 2nd level troubleshooting with customers and … The experience of design, installation and administration of any cloud is preferred. Understand and detailed planning and designing for enterprise IT environment. IT element configuration including day-to-day service delivery. Proof of concept testing and acceptance testing. Vendor negotiation and control. Development and implementation for new features and services. Establish and cease PC/Server Security systems. Project … and service delivery schedule management. Documented approach for implementation and modification. The successful candidate will be an experienced Helpdesk Engineer with a wide knowledge and proficiency in PC software such as Microsoft WIN 10/11, Microsoft 365, Windows Server, AD administration, Virtualization, Cloud, Office/Mailer, Switch/Router/IPT and firewall products. As IT Engineer you More ❯

to provide first and second-line technical support for all staff and pupils as one of the three points of contact for all IT-related support calls and IT service desk tickets. Prioritising calls and escalating to the IT Systems Manager if necessary. The IT Support Engineer will be responsible for mobile technology and covering hardware and software used … all incoming calls, and provide a professional first point of contact for all staff, pupils and external clients such as parents. Taking ownership of assigned tickets through the IT service desk, and ensuring a prompt and efficient service, escalating to Systems and Data Managers if necessary. Provide support to staff with the delivery of IT resources for events … of Office 365 is required. Experience of using Azure Active Directory to manage users and devices is an advantage. Passion for and knowledge of current technology. A commitment to customer service and their experience. Ability and willingness to learn new technologies, practices and a commitment to learning and development. Flexible, adaptable and diplomatic in their approach to work. More ❯

our understanding of systems related to the Alexa knowledge base. We identify and correct knowledge gaps and share findings to implement scalable solutions across languages. We think from the customer's viewpoint and use our cultural and linguistic expertise to solve questions on how customers might interact with Alexa. If you are a proactive, adaptable, and quality-driven professional … this German-speaking Support Engineer role in our Cambridge office. This is an excellent opportunity to leverage your technical expertise and language skills to make a direct impact on customer satisfaction and team metrics. Key job responsibilities As a native German-speaking Support Engineer based out of our Cambridge office, you will be responsible for providing high-quality technical … your investigation actions and next steps - Adhere to SLA thresholds for defects and stakeholder requests while ensuring all tasks are implemented to our high bar for quality processes - Generate service metrics using scripts and/or documentation - Apply your unique skillset to improve team processes and highlight documentation or training needs - Impart your knowledge to team members through peer More ❯

our understanding of systems related to the Alexa knowledge base. We identify and correct knowledge gaps and share findings to implement scalable solutions across languages. We think from the customer's viewpoint and use our cultural and linguistic expertise to solve questions on how customers might interact with Alexa. If you are a proactive, adaptable, and quality-driven professional … this German-speaking Support Engineer role in our Cambridge office. This is an excellent opportunity to leverage your technical expertise and language skills to make a direct impact on customer satisfaction and team metrics. Key job responsibilities As a native German-speaking Support Engineer based out of our Cambridge office, you will be responsible for providing high-quality technical … your investigation actions and next steps - Adhere to SLA thresholds for defects and stakeholder requests while ensuring all tasks are implemented to our high bar for quality processes - Generate service metrics using scripts and/or documentation - Apply your unique skillset to improve team processes and highlight documentation or training needs - Impart your knowledge to team members through peer More ❯

our understanding of systems related to the Alexa knowledge base. We identify and correct knowledge gaps and share findings to implement scalable solutions across languages. We think from the customer's viewpoint and use our cultural and linguistic expertise to solve questions on how customers might interact with Alexa. If you are a proactive, adaptable, and quality-driven professional … this French-speaking Support Engineer role in our Cambridge office. This is an excellent opportunity to leverage your technical expertise and language skills to make a direct impact on customer satisfaction and team metrics. Key job responsibilities As a native French-speaking Support Engineer based out of our Cambridge office, you will be responsible for providing high-quality technical … your investigation actions and next steps - Adhere to SLA thresholds for defects and stakeholder requests while ensuring all tasks are implemented to our high bar for quality processes - Generate service metrics using scripts and/or documentation - Apply your unique skillset to improve team processes and highlight documentation or training needs - Impart your knowledge to team members through peer More ❯

opportunity to join a collaborative IT team that supports a professional user base and balances BAU support with project-based work. If you're passionate about delivering outstanding IT service, love solving problems, and want a role that offers hybrid working and variety in your day – this could be the perfect next step. What You'll Be Doing Act … devices Collaborate closely with colleagues in daily virtual team meetings Get involved in ongoing IT projects and process improvements Your Skills & Experience Previous experience in an IT helpdesk or customer service support role Strong communicator with excellent problem-solving skills Comfortable with technologies including Microsoft 365, Windows 10, Active Directory, Teams, and remote tools like TeamViewer Experience in More ❯

JD.com (NASDAQ: JD; HKEX: 9618), also known as JINGDONG, has evolved from a pioneering e-commerce platform into a leading global technology and service provider with supply chain at its core. Renowned for its supply chain innovation and excellence, the company has expanded into sectors including retail, technology, logistics, healthcare, and more, aiming to transform traditional business models with … framework, providing guidance on category planning, pricing, and marketing. Monitor merchant performance and implement data-driven enablement initiatives, including training and compliance programs. Collaborate cross-functionally with logistics, payment, customer service, and technical teams to optimise the full fulfilment cycle (e.g. bonded/overseas warehouse management), reduce operational costs, and enhance customer experience. Define and track platform More ❯

JD.com (NASDAQ: JD; HKEX: 9618), also known as JINGDONG, has evolved from a pioneering e-commerce platform into a leading global technology and service provider with supply chain at its core. Renowned for its supply chain innovation and excellence, the company has expanded into sectors including retail, technology, logistics, healthcare, and more, aiming to transform traditional business models with … framework, providing guidance on category planning, pricing, and marketing. Monitor merchant performance and implement data-driven enablement initiatives, including training and compliance programs. Collaborate cross-functionally with logistics, payment, customer service, and technical teams to optimise the full fulfilment cycle (e.g. bonded/overseas warehouse management), reduce operational costs, and enhance customer experience. Define and track platform More ❯

to adapt to changing priorities and work well under pressure Project management certification (e.g., PMP) is a plus Bachelor's degree in a relevant field Areas to Consider 1. Customer Service Enhancement Chatbots and Virtual Assistants: Deploy AI-driven chatbots to handle routine inquiries, provide 24/7 support, and reduce wait times. Sentiment Analysis: Use AI to … analyze customer feedback and sentiment from various channels to improve services. 2. Fraud Detection and Prevention Real-Time Monitoring: Implement AI algorithms to detect and flag unusual transactions in real-time. Predictive Analytics: Use machine learning models to predict potential fraud based on historical data and behavioural patterns. 3. Loan Processing Automation Credit Scoring: AI can evaluate creditworthiness more … accurately by analyzing a wider range of data points. Document Verification: Automate the verification of documents submitted for loan applications, speeding up the approval process. 4. Personalized Banking Services Customer Insights: Leverage AI to gain insights into customer behaviour and preferences, allowing for personalized product recommendations. Marketing Campaigns: Use AI to target customers with tailored marketing campaigns based More ❯

years of experience in media industry and post-production workflows. 1+ years of Digital Cinema account management experience. Ability to engage with and support clients directly to meet and service requests as required. Passionate about customer experience and customer service excellence. A positive attitude when experiencing obstacles and enthusiastic to get things done. Good listening skills More ❯

our understanding of systems related to the Alexa knowledge base. We identify and correct knowledge gaps and share findings to implement scalable solutions across languages. We think from the customer's viewpoint and use our cultural and linguistic expertise to solve questions on how customers might interact with Alexa. If you are a proactive, adaptable, and quality-driven professional … this French-speaking Support Engineer role in our Cambridge office. This is an excellent opportunity to leverage your technical expertise and language skills to make a direct impact on customer satisfaction and team metrics. Key job responsibilities As a native French-speaking Support Engineer based out of our Cambridge office, you will be responsible for providing high-quality technical … your investigation actions and next steps - Adhere to SLA thresholds for defects and stakeholder requests while ensuring all tasks are implemented to our high bar for quality processes - Generate service metrics using scripts and/or documentation - Apply your unique skillset to improve team processes and highlight documentation or training needs - Impart your knowledge to team members through peer More ❯

software using remote tools and deskside support. Assist in maintaining and updating IT documentation, including user guides and troubleshooting procedures. Establish good working relationships with users and provide exceptional customer service. Company Values: Trust Trust is the bedrock of every successful business relationship. That’s why we always act openly, ethically and in good faith, single-mindedly pursuing our … the way in everything we do, and we hold ourselves to the highest possible standards in all areas. This is how we repeatedly deliver the exceptional performance and unparalleled service that satisfies each client. Partnership By working proactively with our clients, partners, the Lloyd’s market, and by keeping closely aligned with their changing needs, we will together ensure … Months Positions Available 1 Closing Date Thursday, 31st July 2025 Start Date Monday, 11th August 2025 Desired Skills Communication skills Team working Microsoft Office Written communication skills Strong customer service skills Logical approach Eagerness to learn Qualifications 5 GCSE's including English and Maths GCSE, grade (A*-C/9-4 or equivalent) (Essential) About the Employer HAMPDEN More ❯

destination. Assist with the sourcing of destinations by initiating the RFP process and being sensitive to supplier relationships. Total responsibility for ensuring the RFP results are documented in the customer destination presentation in an accurate, detailed oriented manner and the presentation meets the needs of the client, demonstrates a level of savings and meets the revenue goals of API. … in all API technology platforms to ensure clients are align with appropriate software solution Competencies Problem Solving/Analysis Building Relationships Business Acumen Strategic Thinking Results Driven Negotiation Leadership Customer Focus Managing Processes Market Knowledge Developing and Maintaining Budgets Technical Capacity Communication Proficiency Supervisory Responsibility None Work Environment This position operates in a remote work environment. Physical Demands The … relying on extensive experience and judgment to plan and accomplish goals. Shows attention to detail and the ability to produce high quality work Ability to positively present API in customer facing situations Attention to detail and the ability to produce high quality work is a must. Strong Microsoft Office computer skills, with emphasis on Excel Exceptional verbal and written More ❯

problem-solving skills to identify innovative workflow efficiencies, and we implement technology solutions to enhance our systems, products and processes. What's the role? Technical Account Managers deliver exceptional service and support to our content partners and customers to ensure Bloomberg is the platform of choice for the distribution of their content. As part of the team, you will … raising during their relationship with Bloomberg and work to build long term solutions Take ownership of any opportunities to improve our data products, acquire new content or enhance the customer experience Proactively manage campaigns to stay engaged with content partners and maintain the quality and reliability of contributed content. Support colleagues with campaigns to ensure a high standard is … Drive for continuous improvement to further develop our products We'd love to see: Master's degree or certification such as a CFA charter holder or CAIA Experience in customer service or client relationship management Experience working with international business groups and clients Knowledge in information technology and statistical analysis or computer programming for example Excel, SQL, and More ❯

and quality (SHEQ) standards. Support billing and work-in-progress tracking through accurate time and task management. Collaborate with team members to drive continuous improvement in system performance and service delivery. Skills & Experience: HNC/HND or degree in Computer Science, IT, or Engineering (minimum 23 years experience preferred). Strong knowledge of Siemens SCADA/PLC and HMI … systems. Proficient with industrial networks and scripting/programming languages. Confident working with Windows environments and server maintenance. Excellent problem-solving, communication, and customer service skills. Able to work independently and as part of a small, cross-functional team. Benefits: Competitive salary with annual bonus and paid overtime. Company pension (5% contribution). 23 days annual leave plus More ❯

system usage. Maintain technical documentation and support DevOps practices. Participate in testing, change control, and roadmap planning for application upgrades and new features. Ensure systems are optimized for self-service reporting and analytics. Contribute to strategic decisions on application architecture and future platform investments. Ideal Candidate Profile Hands-on experience with supply chain ERP systems (e.g., Sage, Oracle NetSuite … skills - able to liaise effectively with both technical teams and business stakeholders. A logical thinker with strong attention to detail and a proactive, self-motivated approach. Passionate about technology, customer service, and continuous improvement. More ❯

expected to work independently in our fast-paced environment.If you are smart, hard-working, proactive, diligent, and adaptable and willing to learn then you will succeed here. Responsibilities Understand customer requirements and integrate Varonis solutions into the customer's environment. Present technical information about Varonis' products and services, and conduct product demonstrations. Manage all phases of product evaluations … the following: Dutch/Flemish, Italian, Spanish, French, and German. Bachelor's Degree or equivalent from a four-year College or Technical School OR equivalent experience. Experience in a customer facing role. Ability to discuss highly technical concepts to all audiences, ranging from non-technical to executive level technical decision makers. Extensive knowledge of Microsoft software including operating systems … of utmost urgency; understands the importance of making critical business decision in a timely manner with strong attention to detail; realization that efficiency and prioritization is critical to success. Customer Service:Manages difficult oremotional customer situations; meets commitments; responds promptly to customer needs; solicits customer feedback to improve service. Problem Solving: Identifies and resolves problems More ❯

Drivers licence In this Senior IT Engineer role, you will assist in developing the technical knowledge on the support team with a real passion for IT and providing outstanding customer service. The role will act as the final escalation role point for the 1st & 2nd Line Support team, exposing yourself to a number of cloud-based projects and a … real chance to boost your career in the right direction with more project exposure. Occasional visits to customer sites will be required. With this opportunity, you will achieve: Starting salary ranging from £40,000-£45,000 per annum Discretionary bonus 31 days annual leave (incl. Bank Holidays & Christmas shutdown period) Private medical scheme Contributory pension scheme Plus much more … now or send your CV to Gianluca @ circlerecruitment . com. Feel free to add me on LinkedIn or call me on for more information Key words: MSP, IT Managed Service Provider, Microsoft Gold Partner, Windows Server, Active Directory London, Barnet, Enfield, Hertfordshire, North London, Networking, IT Support, 1st line, 2nd line, 3rd line, infrastructure, Azure, Cloud, Office 365, VMware More ❯