326 to 350 of 946 Customer Service Jobs in London

performance and user behaviour. Provide regular reports and insights on key performance metrics, including sales, traffic, and conversion rates. Use data-driven insights to make informed recommendations for improvements. Customer Experience & Retention: Improve the online customer journey by enhancing website navigation, checkout processes, and personalisation. Work with customer service teams to address online-related inquiries and More ❯

hires on their first day, help employees with technical support, and manage our hardware and fleet of laptops across all of our global offices. We provide services across our service desk, over chat, and face to face and zoom in our core offices. Job Summary: You'll provide outstanding customer service and support to our Airwallex team … in our offices and remotely. We're obsessed with delivering a fantastic support experience and world-class customer service. From new hire IT onboarding to service desk tickets and walk-up support, meeting room and all-hands AV, you'll be the "face" of IT to our Airwallex team. You'll be the first point of contact when More ❯

a complete solution for business connectivity. Overview Smart Hands Break Fix Engineer is a highly visible data centre & office infrastructure role that requires commitment to providing a high-quality service to meet customer project demand. The role is required to deliver IMACD and IT Support Services. The duties range from small alterations such as patching and fault finding … scale equipment and device refreshes including new installs, decommissions, moves, and maintain functions. Smart Hands Break Fix Engineer work on shifts that provide services 24x7x365 and report to the Service Delivery Manager. What we're looking for in our Smart Hands Break Fix Engineer Relevant experienceworking in banking IT environment. Relevant experiencein a ICT Hardware Break Fix, Moves Adds … team. Prioritization skills and multitasking ability. Ability to work under pressure. Expert knowledge of Asset Management Systems Expert knowledge of Ticketing Systems Expert understanding of complex change management and service delivery processes. Ability to mentor and train new starters on all systems, processes and procedures. Ability to approve/sign off training modules. Ability to lead/supervise shift More ❯

the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through … the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through … reality, leveraging our cutting-edge technology and agile ways of working. Our credit analysts and managers are fully embedded into a product squad alongside Product Managers, Engineers, Designers, Marketers, Customer Researchers, Data Scientists etc. This enables us to solve customer problems in a fast paced and innovative way. How you'll contribute: Lead a team of analysts that More ❯

written content-related activities, coordinating data and reporting, and leading client-facing interactions within a Digital Product Information Management (PIM) framework. This role supports a global company where leadership, customer service, governance, and process optimization are crucial. The primary focus will be on ensuring seamless day-to-day operations, implementing against processes while seeking improvements, and fostering global … organizational goals Help create a productive and positive work environment Feedback any product issues and various other challenges to help the product and automation teams find solutions Provide exceptional customer service to the client and their vendors Understand the importance of following guidelines and ability to follow them thoroughly and accurately Proficient when it comes to stress management … needs, industry trends, and internal processes At ICP we are committed to creating an inclusive culture that is grounded in our core values and how we provide top class service to our clients and how we show up and support each other within our communities. We celebrate different backgrounds, experiences, and perspectives-encouraging everyone to bring their authentic selves More ❯

experience. You are the primary point of contact for your commercial teams to shape and deliver the digital category strategy, considering a range of KPIs such as revenue, margin, customer growth, conversion and many more. The Role: The Purpose of the Role: Key Responsibilities: Develop and implement comprehensive category strategies to achieve and exceed revenue and profitability targets. Analyse … market trends, customer behaviour, and competitive landscape to identify growth opportunities Use data-driven insights to identify and implement continuous improvements to site and category performance. Collaborate with a wide range of functions including the wider digital team, product, engineering, UX, operations, and customer service teams to ensure seamless end-to-end customer experiences. Work closely … relevant activity to minimise stockouts and sell through excess inventory. Drive and implement on-site campaign activity and promotional changeovers, considering key commercial opportunities, NPD, wider campaign focus and customer & market demand. Drive initiatives to enhance the customer journey, from discovery to post-purchase with data at the heart of all decision Location: This role can be based More ❯

iterate on promotion constructs and inputs. Collaborate with Prime stakeholders to monitor promotion performance. Support the Prime partnerships business team with KPI dashboards, reporting, and invoicing. Handle partner/customer escalations in collaboration with business & customer service teams. Work with analytics teams to support data analysis for Prime Partnerships. Basic Qualifications Experience with Microsoft Office applications. Preferred More ❯

Head of EMEA and APAC Class Actions to join our vibrant and growing Global Class Actions team. In this senior leadership role, you will drive sales growth, oversee client service delivery, and build relationships across the EMEA and APAC regions. As a key subject matter expert and people leader, you’ll advocate for clients through every stage of the … help shape department strategy and thought leadership. Key Responsibilities Lead a small team of Class Action subject matter experts (SMEs) responsible for our advocacy model and end-to-end service delivery. Drive regional sales efforts by identifying new business opportunities and supporting account management to accelerate growth. Own target revenue and profitability for EMEA and APAC clients, ensuring commercial … objectives are achieved. Oversee client onboarding and service delivery, consistently executing processes within agreed service level agreements (SLAs) and surpassing client expectations. Build and strengthen trusted relationships with key market stakeholders, clients, and internal partners through ongoing meetings and strategic engagement. Serve as a client advocate, maximizing claims outcomes, managing communications, and providing transparent, timely reporting throughout the More ❯

our customers as individuals - no matter what they're going through. For too long, people in debt have borne the brunt of poor industry practices. Intimidating tactics, time-consuming customer service and a one-size-fits-all approach that overlooks the reasons anyone can fall into debt in the first place. Meanwhile, businesses suffer too. Poor customer experience translates to poor customer satisfaction, high churn rates, bad brand reputation and ultimately missed opportunities. That's why we're taking a radically different approach. Pioneering an industry-first AI-native collections platform, we build products that help individuals clear their debts in a way that suits them, whilst providing businesses with an improved customer experience … and game-changing insights into their customer base. Since our launch in 2021, we've worked with some of the UK's leading companies, including Octopus, Scottish Power and Philips - helping millions of people move toward a more stable, debt-free future. In 2023, we were acquired by Intrum, Europe's biggest credit management service and have begun More ❯

skills? Endeavour is looking for a dedicated IT Technical Support Analyst to join our client's team in their London office ASAP. Our client is the leading provider of customer service solutions for the Public Sector. The successful Technical Support Analyst will be solving 2nd and 3rd line support tickets. Your role will involve liaising with Technical Consultants More ❯

our customers as individuals — no matter what they’re going through. For too long, people in debt have borne the brunt of poor industry practices. Intimidating tactics, time-consuming customer service and a one-size-fits-all approach that overlooks the reasons anyone can fall into debt in the first place. Meanwhile, businesses suffer too. Poor customer experience translates to poor customer satisfaction, high churn rates, bad brand reputation and ultimately missed opportunities. That’s why we’re taking a radically different approach. Pioneering an industry-first AI-native collections platform, we build products that help individuals clear their debts in a way that suits them, whilst providing businesses with an improved customer experience … and game-changing insights into their customer base. Since our launch in 2021, we’ve worked with some of the UK’s leading companies, including Octopus, Scottish Power and Philips — helping millions of people move toward a more stable, debt-free future. In 2023, we were acquired by Intrum, Europe’s biggest credit management service and have begun More ❯

Monday- Friday (8:30-5:30) Employment type: Permanent THE ROLE If you're a driven individual who thrives in a collaborative environment and takes pride in delivering exceptional service, we'd like to hear from you. We are seeking to hire a skilled IT Pre-sales Consultant to join our professional services team and work closely with our … sales team. You will be responsible for building and supporting client-centric solutions for a host of IT service solutions across IT infrastructures, VoIP and print management. KEY RESPONSIBILITIES Provide technical expertise and support in pre-sales activities. Solutions design and advice for IT services, telco/connectivity solutions and print infrastructures. Collaborate with clients to understand their needs … and provide tailored solutions. Working with sales consultants to support their activity. Build and maintain strong client relationships and provide excellent customer service and support. Work in a hybrid role with easy access to either our London or Birmingham office, as well as being able to attend client sites. ESSENTIAL EXPERIENCE & QUALIFICATIONS Full Microsoft certifications in Azure and More ❯

the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through … the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through … a team trying to change the insurance market for the better. Being a trusted adviser and partner to the Insurance team, helping them build beautiful products and create effective customer-journeys in the Monzo app whilst meeting our regulatory requirements. Advising on the development of our insurance offering, including expanding the range of insurances we offer, and integrating services More ❯

the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through … the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through … a team trying to change the insurance market for the better. Being a trusted adviser and partner to the Insurance team, helping them build beautiful products and create effective customer-journeys in the Monzo app whilst meeting our regulatory requirements. Advising on the development of our insurance offering, including expanding the range of insurances we offer, and integrating services More ❯

Full Lifecycle Recruiter, AWS Recruiting Job ID: Amazon Web Services Japan GK - D90 The Amazon Web Services TA team is looking for a talented, customer-focused Recruiter who will work with a team of Sourcers and Recruiting Coordinators focusing on the areas of candidate talent search, process improvement and will act as Recruiter for supported business. They will foster … a collaborative team ensuring delivery of efficient, effective, quality driven service to internal customers and meets customer SLAs. Build and maintain network of potential technical candidates through pro-active market research and on-going relationship management; conducts in-depth interviews of potential candidates, demonstrating ability to anticipate hiring manager preferences through high offer-to-interview ratios. Job Responsibilities … Skilled at partnering with hiring teams to build effective sourcing, assessment, and closing approaches with an ability to manage customer/partner expectations - Recommend ideas and strategies related to recruitment that will contribute to the long-range growth of the company, implementing any new processes and fine tuning standard processes for recruiting that fits within Amazon's mission to More ❯

clients receive expert-level assistance across a range of BC issues. This is a great opportunity for an experienced consultant who thrives on problem solving and delivering high-quality customer service in a fast-paced environment. Role Responsibilities Provide 2nd and 3rd line support for Dynamics 365 Business Central and legacy NAV systems Act as the escalation point … sales, purchasing, inventory and warehousing Strong communication skills and ability to manage client expectations effectively Logical problem solver with great attention to detail Familiarity with support ticketing systems and service desk processes What's on Offer Salary up to £50,000 25 days holiday plus bank holidays Remote or hybrid working options to suit your lifestyle Progression opportunities into More ❯

clients receive expert-level assistance across a range of BC issues. This is a great opportunity for an experienced consultant who thrives on problem solving and delivering high-quality customer service in a fast-paced environment. Role Responsibilities Provide 2nd and 3rd line support for Dynamics 365 Business Central and legacy NAV systems Act as the escalation point … sales, purchasing, inventory and warehousing Strong communication skills and ability to manage client expectations effectively Logical problem solver with great attention to detail Familiarity with support ticketing systems and service desk processes What's on Offer Salary up to £50,000 25 days holiday plus bank holidays Remote or hybrid working options to suit your lifestyle Progression opportunities into More ❯

and analyse account performance: Regularly review account performance and identify opportunities for improvement. Sales Strategy and Execution: Achieve and exceed agreed sales targets and KPIs. Prepare and deliver compelling customer-facing sales presentations. Create and present proposals that effectively communicate the value of Agfa Radiology Solutions. Negotiate and close deals. Handle contract negotiations and close deals to secure new … business. Collaboration and Communication: Collaborate with internal teams. Work closely with marketing, product development, and customer service teams to ensure a cohesive approach to business development. Ensure Positive Customer Experience. Address client needs and concerns promptly, ensuring a high level of customer satisfaction. Market Analysis and Competitor Monitoring: Monitor market trends and competitor activities. Stay updated … Move Forward (Embrace change, explore opportunities to innovate, feedback and improve performance, Proactive steps to resolve issues and continuous progress). Drive Value (Bold choices to maximize value creation, customer deliver exceptional value, add value to all stakeholders, use data to generate crucial insights and outcomes). What we offer now and in the future: Dynamic global organization with More ❯

London. Job Description Provide comprehensive administrative support within the legal department. Assist with the management and administration of trade mark portfolios. Liaise with clients and overseas attorneys, ensuring excellent customer service at all times. Prepare and file trade mark applications and renewals. Monitor deadlines and take appropriate action. Prepare reports for clients as required. Undertake ad-hoc duties More ❯

save, invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through … customers. You'll be setting up and managing a multitude of key partnerships, building operational processes that are fit to scale globally, and act as the voice of the customer in the team. Taking complete ownership of operations in the team: Building, scaling, and managing all their processes. Working with partners in Customer Ops to optimise support and … streamline internal processes. Diving into the data and working collaboratively to analyse customer problems and process inefficiencies. Prioritising and proposing solutions to improve customer outcomes and optimise processes. Establishing and managing SLAs to optimise performance of our products and processes. Setting up new partnerships and managing performance of existing suppliers. Collaborate with cross functional teams and partners to More ❯

threats. Business Case Development: Craft compelling reasons for targeted seller and inventory strategies and work with the Account Management team to implement Performance Analysis and Planning: Apply sales data, customer feedback, and other critical metrics to assess category performance and implement a clear, actionable category plan. Customer Insight Integration: Leverage a deep understanding of customer needs and … culture Shown leadership experience in critical initiatives, driving growth and encouraging innovation. Strong communication skills and the ability to effectively collaborate across diverse teams, including marketing, account management, finance, customer service, and legal. Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply More ❯

Through proprietary software and AI, along with a focus on customer delight, Sleek makes the back-office easy for micro SMEs. We give Entrepreneurs time back to focus on what they love doing - growing their business and being with customers. With a surging number of Entrepreneurs globally, we are innovating in a highly lucrative space. We operate 3 business … share of all new business incorporations Accounting & Bookkeeping: Redefining what it means to do Accounting, Bookkeeping, Tax and Payroll thanks to our proprietary SleekBooks ledger, AI tools and exceptional customer service FinTech payments: Overcoming a key challenge for Entrepreneurs by offering digital banking services to new businesses Sleek launched in 2017 and now has around 15,000 customers … and market-specific compliance . Key Responsibilities Define and own the product strategy and roadmap for the CorpSec product suite. Automate 100% of non-complex CorpSec workflows to streamline service delivery. Ensure regulatory compliance and data accuracy across SG, HK, AU, and UK. Collaborate with legal, engineering, and operations teams to build scalable products. Drive on-time compliance with More ❯

Acting as a liaison between stakeholders and the development team, you will translate the product vision into a prioritised & actionable backlog that maximizes business value while ensuring to addresses customer needs. About You Strong experience as a Product Owner or Data Product Owner in Agile environments. Experience managing data products or platforms, ideally customer data platforms (CDPs), data … Agile methodologies and have experience managing product backlogs and developing user stories. Your analytical mindset allows you to assess & make data-driven decisions how to deliver features that maximise customer and business value against KPIs. You are passionate about delivering high-quality products that enhance customer experiences, and you thrive in collaborative environments where you can inspire teams … the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10. Our values are at the heart of everything we do. They represent ambition, and More ❯

post go-live journey. Educate customers on the methodologies and functionality provided by CRIMS. Advise on best practices regarding the implementation and operation of CharlesRiver solutions and services. Evaluate customer requirements to identify potential enhancements to Charles River solutions and services. Document and communicate product improvements as part of customer-specific requirements or in response to trends in … management workflows, derivatives, and FX instruments. Technically savvy: understanding of multi-tier technical architectures and relational database structures, familiarity with SQL, FIX and reporting tools. A strong record of customer service. Post Go Live Support Specialistsmust understand customer needs and build effective relationships. The candidate must be able to convey plans, issues and concerns to clients and team … members in a clear, logical and concise manner. They will need to also be able to influence key decision makers both internally and externally. Must be customer driven,work within a team environment, and be focused on providing a high quality of service to the customer. Strong time management skills including the ability to manage multiple projects in More ❯

common area housekeeping inspections on a weekly basis and ensuring these areas are fit for purpose; i.e. Tea Points, Meeting Rooms and Reception Who are we looking for? Excellent Customer Service Skills, with a client-centric attitude. Consistently evaluates service provision to improve the client journey. Strong attention to detail. Good working knowledge of MS Office Suite … the rich diversity, skills and abilities and creative potential that people from differing backgrounds and experiences bring to the workplace. Every employee plays a vital role in providing quality service to all our customers and helping to create and inclusive working environment, where everyone can realise their full potential. We're committed to finding reasonable accommodations for candidates who More ❯