326 to 350 of 790 Customer Service Jobs in London

Office. The Solution Architect is responsible for shaping, defining and assuring technology solutions that support Fortnum & Mason’s business strategy across retail, hospitality, digital, customer services, data and corporate functions. The role owns the translation of business needs into practical, secure, scalable and supportable solution designs, ensuring each recommendation … balances customer and colleague experience, cost, risk, delivery complexity, data quality, cyber security and long-term operational impact. The role will also guide vendor and product selection, challenge assumptions, and help Fortnum & Mason make technology decisions that are commercially sound and fit for the future. The Solution Architect will ...

simplify and enhance the employee experiences when using ServiceNow (Case Management and Knowledge). The role will focus on the following products: ServiceNow HR Service Delivery, Knowledge Management, Employee Service Centre and related integrations. What you will be doing Responsible for providing guidance and direction to project … critically to solve problems with practical solutions. Ability to coordinate, prioritize and simultaneously balance multiple issues while communicating at all levels in the organization. Customer-service oriented approach to problem solving and gathering feedback to determine continuous improvements. Experience working within a Shared Services or centralised operating environment ...

cold prospecting through partner collaborations, social communication, email and phone calls. Form strategic sales plan to target use cases within industry verticals. Taking a customer through the full lifecycle of an opportunity including qualification/discovery, demo working with a dedicated Solutions Engineer, building relationships within an organization, proposal … improving on sales activities. Consulting and advising our customers on best practices for their use case on the LogicGate platform. Deliver world class customer service in every customer interaction We get excited about you if you have: Proven sales experience. You will ideally have 5+ years ...

Lead and manage key technology products, including Salesforce solutions across Sales, Customer Service, and Commercial operations Maintain end-to-end accountability for assigned technology products from design and build through business-as-usual operation Act as liaison between IT development groups and business units to establish the product … timely delivery of product changes and manage associated technology vendors Serve as the main contact between business stakeholders, customers, and development teams Represent the customer voice and provide recommendations for decision‐making Collaborate with the Product Manager to identify opportunities, shape product vision, and define the roadmap Lead ...

leading consulting firm in London is seeking a Salesforce Consultant to enhance customer service operations using Salesforce Service Cloud. The ideal candidate will have 2-3 years of experience in the field, strong communication skills, and a solid understanding of service processes. Responsibilities include implementing ...

heavy liftingAbout the roleAs we grow, we're looking for a Complaints Officer to help us investigate and resolve our more complex customer interactions. As an excellent communicator, you will quickly build relationships with customers and other departments across Lendable to understand customer friction points and come … objectivesLendable aims to resolve all complaints promptly, ensuring that they are investigated diligently and fairly for customers. Lendable is committed to providing excellent customer service and ensuring that it reaches the right outcomes for our customers. Feedback is an important part of how we can evolve ...

natively built payroll software. This is an exciting role that requires significant cross‐departmental engagement with a major impact on the product and customer experience. What you will do Review and ensure timely filings and payments for all customers in UK, alongside the R&D team Drive issue resolution … communication with various government agencies Provide excellent customer service by answering payroll‐related questions and resolving any issues in a timely and efficient manner Reconcile and validate payroll outputs, including payslips, tax filings, and social security contributions Conduct periodic payroll audits to ensure data accuracy, identify discrepancies ...

Microsoft Intune, Windows 11, endpoint security, application deployment, device management, and user computing technologies. The engineer will work closely with Network, Security, Infrastructure, and Service Desk teams to deliver secure remote access services while maintaining excellent user experience and compliance with cybersecurity standards. Key Skills & Requirements: Administer and support … manage Microsoft Intune policies, compliance policies, configuration profiles, and application deployments. Maintain documentation, operational procedures, knowledge articles, and technical designs. Participate in project delivery, service improvement initiatives, and technology refresh programmes. Provide 3rd line technical support and act as an escalation point for complex EUC issues. Support change management ...

Microsoft Intune, Windows 11, endpoint security, application deployment, device management, and user computing technologies. The engineer will work closely with Network, Security, Infrastructure, and Service Desk teams to deliver secure remote access services while maintaining excellent user experience and compliance with cybersecurity standards. Key Skills & Requirements: Administer and support … manage Microsoft Intune policies, compliance policies, configuration profiles, and application deployments. Maintain documentation, operational procedures, knowledge articles, and technical designs. Participate in project delivery, service improvement initiatives, and technology refresh programmes. Provide 3rd line technical support and act as an escalation point for complex EUC issues. Support change management ...

responsibility for forecasting Motability Operation's key financial risks, including Residual Value and SMR, Insurance Lease Pricing, Economic Capital, as well as producing the customer pricing. This role sits in the Asset Risk Modelling Team, operating in a matrix way of working, responsible delivering a strong model risk management … activity needed for the accurate and timely delivery of the critical BAU requirements for all key models associated with residual value forecasting, maintenance spend, customer pricing, and economic capital You will maintain a deep understanding of, and be responsible for the challenging of, the model components - design principles ...

with instructional design and e-learning development for Clio Operate customers. The Technical Trainer serves as a Clio Operate subject matter expert who assesses customer needs, delivers engaging live sessions, troubleshoots technical and configuration questions, and builds, maintains, and continuously improves self‐paced Articulate Rise courses that scale training … across the customer base. Responsibilities Assess customer technical environments and workflows to identify training needs, and recommend appropriate training solutions to enhance their practice management and productivity. Conduct engaging and interactive training sessions for customers covering various aspects of Clio Operate. Serve as a subject matter expert, providing ...

busy public sector organisation based in Dagenham. This is an excellent opportunity for a technically minded individual who enjoys problem-solving, providing excellent customer service, and supporting a wide range of IT and business systems. Key Responsibilities As an IT Business Support Officer, you will support … data management, reporting and system administration tasks. Logging, tracking and updating support tickets to ensure timely resolution. Working closely with colleagues to achieve ICT service delivery objectives and implementation targets. Assisting with system upgrades, testing and new technology rollouts. Promoting best practices and helping users maximise ...

busy public sector organisation based in Dagenham. This is an excellent opportunity for a technically minded individual who enjoys problem-solving, providing excellent customer service, and supporting a wide range of IT and business systems. Key Responsibilities As an IT Business Support Officer, you will support … data management, reporting and system administration tasks. Logging, tracking and updating support tickets to ensure timely resolution. Working closely with colleagues to achieve ICT service delivery objectives and implementation targets. Assisting with system upgrades, testing and new technology rollouts. Promoting best practices and helping users maximise ...

busy public sector organisation based in Dagenham. This is an excellent opportunity for a technically minded individual who enjoys problem-solving, providing excellent customer service, and supporting a wide range of IT and business systems. Key Responsibilities As an IT Business Support Officer, you will support … data management, reporting and system administration tasks. Logging, tracking and updating support tickets to ensure timely resolution. Working closely with colleagues to achieve ICT service delivery objectives and implementation targets. Assisting with system upgrades, testing and new technology rollouts. Promoting best practices and helping users maximise ...

excellent opportunity for an experienced IT support professional to join a corporate environment, providing hands-on technical support to users and working closely with Service Desk and specialist IT teams. Roles & Responsibilities: Provide on-site IT support, resolving incidents, service requests and user queries. Act as the first … system. Carry out regular checks of meeting rooms and audiovisual equipment. Person Specification: Fluent in Spanish Excellent communication and interpersonal skills with a strong customer-service focus. Strong troubleshooting and problem-solving abilities. Experience diagnosing, prioritising and resolving IT incidents, with a focus on first-time resolution. Solid ...

work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10. Our values are at the heart of everything we do. They represent ...

team of exceptional Complaints Officers. In this pivotal role, you’ll lead from the front, building a high-performing, engaged team that resolves complex customer complaints, delivers outstanding customer outcomes, and drives process improvements, all while championing a data-driven culture. Team’s Objectives Lendable aims to resolve … complaints promptly, ensuring that they are investigated diligently and fairly for customers. Lendable is committed to providing excellent customer service and ensuring that it reaches the right outcomes for our customers.Feedback is an important part of how we can evolve as a business to ensure that ...

About us Appnovation is a global, full-service digital partner that combines Strategy, Experience & Design, Engineering and Managed Services. We build digital solutions that deliver real impact today and serve as foundations for future growth. Bold ambition. Practical action. Endless possibilities. Technology is foundational to all of Appnovation … offerings, from consulting to digital innovation, to digital product and service creation. The technology department is focused on delivering software solutions that enable rich consumer experiences, from mobile and web applications to advanced analytics and machine learning, to content and engagement management service enablement platforms. Inherent throughout ...

Azure AD) and Microsoft Intune. Troubleshooting cloud, user, device and networking issues. Communicating clearly with customers and delivering a professional face-to-face service when required. Working collaboratively with colleagues to maintain consistent office and client support coverage. What we’re looking for Experience in a second-line … Microsoft cloud technologies, particularly Microsoft 365, Microsoft Entra ID (Azure AD) and Microsoft Intune. A sound grasp of networking concepts and troubleshooting. Strong customer service and communication skills. Confidence dealing with customers remotely and face-to-face. The ability to commute to Central London. As a 2nd Line ...

Yard. This role supports the General Manager in ensuring the smooth day-to-day running of the centre, with a strong focus on customer engagement, meetings & events delivery, community awareness, and operational standards. The Community Host acts as an ambassador for the centre, fostering a vibrant, professional and welcoming … environment while supporting revenue growth, compliance and service excellence. We want someone exceptional who can deliver the following key responsibilities: Customer Experience, Community Engagement & Retention Deliver a consistently warm, professional and engaging welcome to members, clients and visitors. Actively contribute to creating a strong community culture within ...

Technical Services team. This role combines field-based and remote technical support, helping customers resolve hardware and networking issues and return systems to service quickly and effectively. Whilst experience with networking technologies is advantageous, we're equally interested in candidates with transferable technical skills, a strong aptitude for troubleshooting … supporting network devices, PCs and Servers for our customers. Remote and onsite troubleshooting. Pre-staging of router and switch installations according to documentation. Facilitating customer adds, moves & changes, customer rollouts and other project based installs. Project based site survey and documentation. Post-Sales support. Site visits to assess ...

Team. Spearheading the Wor k p l a c e e x p e r i e n c e and service delivery onsite, they are responsible for bringing, as an individual and through their team, an elevated level of service to all building users, guests and visitors … with a particular focus on the Customer Experience Centre. The client's office is a modern, high specification office environment providing thriving and diverse communities where enthusiasm and engagement with all users is welcomed, encouraged and rewarded. We aim to provide the highest level ...

programme or implementation management around a transformation designed by somebody else. You'll diagnose what needs to change, shape the transformation with the customer, and own making that change real end to end. At Suvera, Transformation picks up where Partnerships hands over at scoping, and runs the whole … designing the change in how a service works, delivering it, getting people using it, and staying long enough to prove the outcomes improved. One person needs to hold that thread end to end, because change is hard and requires a lot of trust. Trust in one person we believe ...

partner relationships, while positioning the business as a market leader in digital protection solutions. The VP of Sales & Marketing will also lead our Customer Success tea as a core strategic function focused on driving long-term customer loyalty, retention, and revenue growth. The successful candidate will combine deep … performance reporting. Marketing Leadership Oversee the planning, development, and execution of marketing campaigns across digital and traditional channels, ensuring they are grounded in customer and market insight. Utilise data‐driven marketing and digital techniques to grow brand presence, generate qualified leads, and drive client engagement. Work closely with product ...

Mountain Warehouse in London seeks technically strong senior developers for the Web Development team, focusing on Customer Experience and Customer Service applications built with React/TypeScript and C# across microservices. You will work across cloud, datacentre and modern edge/serverless environments, collaborating with varied tech ...