such as Microsoft Certified: Azure Administrator Associate or Microsoft 365 Certified: Enterprise Administrator Expert. • Knowledge of backup and disaster recovery solutions. • Experience in managing hybrid cloud environments. • Familiarity with ITIL best practices. Should you have any questions or wish to apply please do not hesitate to contact Clear Legal Recruitment Limited. Please Note: Due to the number of applications we More ❯
or equivalent experience Experience Experience of being part of user/customer-centric teams and delivering on continuous service improvement initiatives Experience of working within a Service Management Framework (ITIL, etc) and expert working knowledge of key practices (incident, problem, change, service request, etc) Experience of managing IT systems/applications, and Application Lifecycle Management (ALM) Experience of solving complex More ❯
or equivalent experience Experience Experience of being part of user/customer-centric teams and delivering on continuous service improvement initiatives Experience of working within a Service Management Framework (ITIL, etc) and expert working knowledge of key practices (incident, problem, change, service request, etc) Experience of managing IT systems/applications, and Application Lifecycle Management (ALM) Experience of solving complex More ❯
communication and collaboration skills. Strong analytical and problem-solving skills. Proven ability to learn and apply new technologies. Development experience preferred. Strong IT Service Management and standards experience preferred. ITIL Certification preferred. 4+ year university degree preferred. What's in it For You? Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in More ❯
and termination. PERSON SPECIFICATION (essential requirements) Qualifications Relevant qualification in InformationTechnology, Computer Science, CAD/CAM Engineering or related field (or equivalent work experience). Relevant certifications (e.g., ITIL v3/4, CompTIA A+, Microsoft Certified: Azure Administrator, etc.) are a major plus Must be able to attain and hold National Security Vetting to a minimum SC level. Azure More ❯
Suite Microsoft SCCM Foundational experience with enterprise directory and directory integration services (AD, LDAP, ADFS, PKI) General knowledge of infrastructure security, including Windows, Unix/Linux, desktop and mobile ITIL Processes and Procedures Education/Certification: Specific certifications i.e., A+, Network+, HP, Dell, Microsoft, and others as required Working environment: 5 days on-site More ❯
multiple sites/offices. Experience of working in a Service Desk environment (2nd or 3rd line support role) Experience of working in the education or similar sector is preferable. ITIL preferred but not essential. Key Competencies Role Specific Work Planning and Scheduling Time Management Listening and Organisation Training, Mentoring and Delegating Problem Identification and Solution Process Improvement Safeguarding Responsibilities To More ❯
Present key findings and insights to senior management with clarity and confidence. Serve as a bridge between service owners, process managers, and technical teams. Contribute to the optimization of ITIL-aligned processes, in particular Incident, Request, Problem, Change, and Service Level Management. Maintain documentation of reporting methodologies, definitions, and data sources within ServiceNow. Support CMDB data integrity and integration for … Excel. Proficiency with ServiceNow, particularly in Reporting, Performance Analytics, and Dashboards. Strong analytical skills and experience with data visualization tools (e.g., Power BI, Excel, Tableau). Solid understanding of ITIL frameworks and ITSM processes. Desirable Skills ITIL Foundation certification or higher. Experience writing ServiceNow reports using filters, conditions, and scripts. Knowledge of SQL, DAX, or scripting languages for data analysis. More ❯
environments and concepts such as TCP/IP, DHCP, DNS, and network security technologies Experience of Windows-based administration tools such as Active Directory and Group Policy Understanding of ITIL, including incident management, change management, and configuration management Excellent knowledge of Microsoft Office - technical understanding of Azure and Microsoft 365 Experience of using a broad range of cloud-based applications More ❯
troubleshooting and setup. Strong communication and customer service skills with a problem-solving mindset. Exposure to Azure AD and endpoint management tools (e.g., Intune) is a plus. Familiarity with ITIL-based service delivery and ticketing systems (e.g., Jira, ServiceNow) is advantageous. If you're a reliable and enthusiastic Desktop Support Engineer looking to grow in a forward-thinking IT team More ❯
skills, able to explain technical concepts to varied audiences Candidates must hold an active SC Clearance* Desirable Skills: Certifications: VMware VCAP/VCIX, Cisco CCNP/CCIE, Microsoft, TOGAF, ITIL Experience in regulated sectors (defence, healthcare, finance) Knowledge of hybrid infrastructure and cloud readiness More ❯
skills, able to explain technical concepts to varied audiences Candidates must hold an active SC Clearance* Desirable Skills: Certifications: VMware VCAP/VCIX, Cisco CCNP/CCIE, Microsoft, TOGAF, ITIL Experience in regulated sectors (defence, healthcare, finance) Knowledge of hybrid infrastructure and cloud readiness More ❯
infrastructure disruptions or incidents. Key Experience Required: Demonstrated experience in a comparable IT infrastructure or systems support role, with a solid background in managing enterprise-level environments. Knowledge of ITIL v3 principles or IT service management best practices is beneficial. Strong practical knowledge of Microsoft Azure Services, including Virtual Machines, Entra ID, networking components, Logic Apps, and Storage Accounts. Excellent More ❯
infrastructure disruptions or incidents. Key Experience Required: Demonstrated experience in a comparable IT infrastructure or systems support role, with a solid background in managing enterprise-level environments. Knowledge of ITIL v3 principles or IT service management best practices is beneficial. Strong practical knowledge of Microsoft Azure Services, including Virtual Machines, Entra ID, networking components, Logic Apps, and Storage Accounts. Excellent More ❯
tech platforms (e.g., iManage, Litera, Intapp). Experience working with GenAI tools, prompt engineering, and AI governance. Proficiency in Microsoft 365, Entra AD, Azure, and Windows Server. Familiarity with ITIL-based service management (ConnectWise experience a plus). Excellent problem-solving, stakeholder engagement, and communication skills. Relevant certifications (e.g., Microsoft Azure, ITIL, iManage Certified Engineer) highly desirable. For full details More ❯
tech platforms (e.g., iManage, Litera, Intapp). Experience working with GenAI tools, prompt engineering, and AI governance. Proficiency in Microsoft 365, Entra AD, Azure, and Windows Server. Familiarity with ITIL-based service management (ConnectWise experience a plus). Excellent problem-solving, stakeholder engagement, and communication skills. Relevant certifications (e.g., Microsoft Azure, ITIL, iManage Certified Engineer) highly desirable. For full details More ❯
tech platforms (e.g., iManage, Litera, Intapp). Experience working with GenAI tools, prompt engineering, and AI governance. Proficiency in Microsoft 365, Entra AD, Azure, and Windows Server. Familiarity with ITIL-based service management (ConnectWise experience a plus). Excellent problem-solving, stakeholder engagement, and communication skills. Relevant certifications (e.g., Microsoft Azure, ITIL, iManage Certified Engineer) highly desirable. For full details More ❯
external client base. Support business users offering second- and third-line support. Knowledge of scripting language (PowerShell, Python ). Manage new system analysis and implementation. Provide incident management per ITIL standards. Liaison between technology department and business groups to communicate system changes. Manage process and trading system documentation in existing template; produce and regularly maintain to a high standard. Ensure … a team in an environment with changing expectations. Proven ability to show a proactiveness in picking up issues and improving existing processes. Process-driven and systematic mindset. Experience with ITIL and change management processes. Excellent documentation, communication, and organizational skills. Ability to build strong relationships with Application Development teams and business sponsors. General front-to-back knowledge of the flow More ❯
business users offering second- and third-line support. • Create and deploy PowerShell scripts providing a range of business functions. • Manage new system analysis and implementation. • Provide incident management per ITIL standards. • Liaison between technology department and business groups to communicate system changes. • Manage process and trading system documentation; produce and regularly maintain to a high standard. • Ensure active tasks retain … a team in an environment with changing expectations • Proven ability to show a proactiveness in picking up issues and improving existing processes • Process-driven and systematic mindset • Experience with ITIL and change management processes • Excellent documentation, communication, and organizational skills • Ability to build strong relationships with Application Development teams and business sponsors • General front-to-back knowledge of the flow More ❯
Continuous Frameworks like Monitoring, Logging, and Security Experience with Infrastructure as code (IaC) tools such as Terraform, Ansible, Azure ARM Strong understanding of IT service management (ITSM) frameworks like ITIL Experience with DevOps tools and deployment patterns Strong understanding of High Availability and Multi Region Architectures Proven scripting experience in languages like Python, Go, etc Deep understanding of Agile methodology More ❯
and interpersonal skills, with the ability to engage effectively with stakeholders at all levels. Familiarity with IT service management (ITSM) frameworks such as ITIL. Relevant certifications (e.g., PMP, CISSP, ITIL) are advantageous. What We Offer: Competitive salary and benefits package. A dynamic, collaborative work environment with opportunities for professional development and growth. A chance to lead and shape the future More ❯
using Lean6Sigma framework to ensure clarity, cohesion, and consistency in how work is performed across GIS. Maintain awareness of IT department standards, measures, and processes, with beneficial knowledge of ITIL and IT4IT standards. Support the development of the GIS Transformation programme and lead the ITOM deployment. This includes supporting the introduction of industry-leading practices such as ITIL, Agile, or … in the usage of MS Visio Familiarity with SAP Lean IX is an added advantage Project Management (ideal): Certification in PMP, Prince2, Agile Project Management Business and IT (knowledge): ITIL 4 DevOps practices and tools SAFe 6.0 Digital transformation About us With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT More ❯
knowledge of SEPA Instant Payments, ISO 20022 messaging, and real-time payment systems. • Previous experience in a similar role within a financial institution or payment processing company. • Experience with ITIL practices and tools (e.g., ServiceNow, JIRA, Sharepoint, Confluence). • Proven ability to manage vendor relationships and third-party service providers. If you believe you have the experience required, please apply More ❯
knowledge of SEPA Instant Payments, ISO 20022 messaging, and real-time payment systems. • Previous experience in a similar role within a financial institution or payment processing company. • Experience with ITIL practices and tools (e.g., ServiceNow, JIRA, Sharepoint, Confluence). • Proven ability to manage vendor relationships and third-party service providers. If you believe you have the experience required, please apply More ❯
knowledge of SEPA Instant Payments, ISO 20022 messaging, and real-time payment systems. • Previous experience in a similar role within a financial institution or payment processing company. • Experience with ITIL practices and tools (e.g., ServiceNow, JIRA, Sharepoint, Confluence). • Proven ability to manage vendor relationships and third-party service providers. If you believe you have the experience required, please apply More ❯
