26 to 50 of 156 ITIL Jobs in London

call flows, and QoS dependencies Experience with Direct Routing or Operator Connect environments Strong troubleshooting skills across endpoints, networks, and user experience Experience with ITIL processes (incident, change, problem management) Familiarity with ServiceNow or similar ITSMtools Strong communication skills in customer-facing environments Desirable: Microsoft 365 or Teams certification (e.g.MS ...

users, internal IT teams, external vendors, and regional stakeholders (7) Ability to create clear support documentation, SOPs, and knowledge base content (8) Familiarity with ITIL or ITSM principles and frameworks preferred (9) Hands-on experience with Jira Service Management, Confluence, or endpoint management tools preferred [Conditions] (1) Job location: London ...

Infrastructure & Platforms Linux and Windows Server 2016+ administration Proxmox virtualization Reverse Proxy Web Server Management Application Proxy Gateway Cloud and hybrid server environments Knowledgeable ITIL frameworks, MDM platforms Microsoft & Web Services Microsoft 365 and Exchange (Online/Hybrid) IIS and secure web server hosting Identity integration (Knox, Intune, Azure ...

equivalent experience) Experience with ITSM platforms (e.g., ServiceNow) and monitoring tools Understanding of access management, patch management, and vulnerability remediation processes Familiarity with ITIL practices (Incident, Problem, Change, and Configuration Management) Exposure to application performance tuning, cloud platforms, or scripting (e.g., PowerShell, Python ...

enterprise environments Desirable Experience delivering global End User Computing transformation programmes. Knowledge of Digital Employee Experience (DEX) platforms such as Nexthink or similar technologies. ITIL Networking People (UK) is acting as an Employment Business in relation to this vacancy. ...

Read-level working knowledge of C#/.NET able to read a codebase well enough to understand application behaviour and raise precise defect tickets ITIL discipline and confident day-to-day operation of an ITSM platform, with JIRA Service Management experience strongly preferred Proficient troubleshooting and debugging skills underpinned ...

Policy. Experience managing patching, security baselines, and vulnerability remediation. Backup and disaster recovery expertise within enterprise environments. Experience working within structured change management and ITIL-led environments. The ability to lead technical initiatives and take ownership of critical infrastructure services. Profile Sought This role would suit a technically strong infrastructure ...

collaboratively across technical teams, business stakeholders, and external suppliers. Desirable Experience Experience working with global service desk providers or managed service vendors. Familiarity with ITIL processes and service management best practices. Experience producing operational reports and presenting findings to senior leadership. Exposure to enterprise-scale technology support environments. Guidant, Carbon60 ...

Strong background in infrastructure, cloud platforms, endpoints and security operations. - Strong knowledge of Microsoft Azure, Microsoft 365, identity and endpoint ecosystems. - Strong understanding of ITIL based service management and operational governance. - Experience with DMS platforms (desired) - Familiarity with SIEM, SOAR and modern security tooling. Head of IT Infrastructure/Head ...

regulated banking environments (ECB or similar exposure preferred) Desirable Experience with GRC tools such as SAI360 or similar platforms PMP/SAFe/ITIL/CSM/TOGAF certifications Background in software engineering, IT infrastructure, or digital transformation Apply Now If you are an experienced Technology Delivery Manager with Operational ...

Proven ability to build working relationships with partners, peers, and senior management. Excellent analytical and problem-solving skills. Working knowledge of IT processes (i.e., ITIL) including incident, problem, defect, change, etc. Prior working experience in a pharmaceutical company is preferred. Excellent presentation, facilitation, and diplomacy skills. Able to perform other ...

products or services. Strong communication skills, with the ability to tailor messages, formats, and channels to suit a wide range of users and stakeholders. ITIL certified. Foundation-level project management knowledge in a recognised methodology (e.g., PRINCE2, Agile, Lean). If you are available and interested, please apply ...

improvements Key Skills: 5+ years’ experience delivering complex IT transformation programmes Strong experience managing: ServiceNow implementation programmes ITSM/ITOM initiatives Deep understanding of: ITIL processes and service management frameworks Enterprise IT operations and governance Experience with: ServiceNow ITSM modules Incident, Problem, Change, Service Catalog, and Knowledge Management Strong understanding ...

Workspace, or other cloud systems Considerable xperience using MDM tools like Jamf, Intune or JumpCloud Up to date IT certifications (Apple Certified, CompTIA A+, ITIL, Microsoft, etc.) If you’re eager to grow your career in a forward-thinking macOS and Windows IT environment where no two days ...

data analysis and reporting. Understanding of metadata systems. Knowledge of development life-cycle best practices. Detailed knowledge of Windows environments. Other programming experience ITIL Qualification Knowledge of development life-cycle best practices Minimum 2 years’ experience of or exposure to insurance industry practices and/or systems. ...

experience required: • Strong background in contract management and vendor governance (Finance Systems or IT preferred) • Proven experience in service delivery oversight or service management (ITIL exposure is a plus) • Solid understanding of procurement processes and RFP management • Experience supporting commercial negotiations • Strong analytical skills (spend analysis, SLA tracking, performance monitoring ...

with a diverse stakeholder group. * Familiarity with Citrix Desktop Director and Manage Engine for remote support. * Ability to record and manage incidents effectively within ITIL frameworks. * Strong customer service ethos with a "can do" attitude. * Flexibility to work on a rota basis and support team needs. * Clearable for SC (Security ...

Cisco LAN/WAN switches, Dell/Fujitsu/HP Server and user devices, Dell/Fujitsu/HP Server and SAN Knowledge of ITIL processes in a support environment Telecommunications systems experience (telephony/Radio integration) If this looks like something that could be right ...

Cisco LAN/WAN switches, Dell/Fujitsu/HP Server and user devices, Dell/Fujitsu/HP Server and SAN Knowledge of ITIL processes in a support environment Telecommunications systems experience (telephony/Radio integration) If this looks like something that could be right ...

Competency Expectations: · Proficient in ServiceNow platform, core modules, out-of-the-box processes, and configuration best practices. · Strong understanding of industry best practice (eg ITIL), business process design, Agile delivery models, and ServiceNow NowCreate methodology. · Comfortable leveraging AI tools and accelerators to optimise delivery outcomes. · Committed to continuous professional development ...

AI. A can-do attitude, with excellent attention to detail and planning skills. Qualifications and Education Requirements Degree-level education Relevant IT Certifications: ITIL, Microsoft, etc. Benefits Salary of £90k - £100k per annum Discretionary bonus scheme (30-40% target) Life cover, Health cover, Incapacity cover, Gym membership ...

government, financial services, utilities, or critical national infrastructure environments Familiarity with frameworks such as CAF, NIS, DORA, NIST, or ISO 27001 Service management or ITIL exposure Experience defining KPIs, SLAs, or service governance models Certifications such as CISSP, CISM, CRISC, or ISO 27001 Lead Implementer/Auditor Key Skills Cyber ...

experience, including team leadership and project delivery. Strong technical knowledge across IT infrastructure, systems administration, networks, applications and cybersecurity. Experience in IT governance, ITIL processes, change management and incident management. Strong understanding of financial services IT environments, regulatory requirements and risk controls. Excellent communication, stakeholder management and decision-making skills. ...

desk side); To provide efficient and effective customer services through the recording and managing telephone and email queries, incidents, or service requests. Aligning to ITIL methodology, providing an efficient and customer focused Helpdesk/Service Desk to the business. Providing desk-side assistance for "line of business" applications, core device ...

with third-party suppliers and delivery partners Strong commercial awareness including budget and cost control Experience with project tools (e.g. Jira, ServiceNow, MS Project) ITIL awareness and understanding of service transition processes Project management certification (PRINCE2, PMP, Agile or equivalent) Desirable: Experience within managed services or MSP environments Experience delivering ...