51 to 75 of 170 ITIL Jobs in London

understand business and technical requirements.Translate requirements into clearly defined technical tasks, solutions and deliverables.Manage application incidents, requests and escalations within agreed SLAs.Work within ITIL-aligned service management and managed-services processes.Provide technical guidance and contribute to the successful delivery of multiple customer projects and workstreams.Identify opportunities for continual improvement across ...

traces, event management, monitoring platforms and automation. Experience developing enterprise monitoring strategies, governance frameworks and operating models within complex hybrid environments. Strong understanding of ITIL, incident management, service availability, capacity management and operational resilience. Experience within banking, financial services or other highly regulated environments. Excellent stakeholder management, strategic planning ...

/SAN Backup, replication and disaster recovery Networking and firewall technologies ITSM platforms such as ServiceNow or Autotask Hosted datacentre or multi-client environments ITIL/service management processes Infrastructure monitoring and alerting tools Microsoft 365, SharePoint or Power Automate Immediate start — interviews taking place ASAP. ...

focus. What you will bring to the team: Experience in IT service management, service delivery, continual improvement or employee experience. A practical understanding of ITIL-aligned practices, including incident, request, knowledge and continual improvement management. Strong analytical skills with the ability to translate service data and feedback into actionable improvements. ...

technology teams across multiple sites Excellent Stakeholder skills Ideally worked within a FS or Regulated Industry In depth knowledge of Service Management - holding an ITIL accreditation Worked in a Microsoft tech stack - Azure - Active Directory - Exchange - Powershell Reasonable Adjustments: Respect and equality are core values to us. We are proud ...

fundamentals (Windows/Linux). Experience operating in ISO 27001 or similar regulated environments. Experience integrating with ITSM platforms (e.g., ServiceNow) and aligning with ITIL processes. Understanding of business and application impact of infrastructure decisions Working knowledge of security, architecture, and vendor/commercial considerations to support informed decision-making. ...

Asset Management Ability to build effective relationships and work collaboratively across teams Experience training staff in standard software Desirable Criteria Experience in an ITIL environment Customisation and configuration in MS Office 365 and SharePoint Knowledge Essential Criteria Microsoft Office 365 & SharePoint Basic technical knowledge of O365 system structures GDPR & Data ...

network security principles . Experience supporting security assessments, audits and penetration testing. Knowledge of security frameworks including NIST and Cyber Essentials . Understanding of ITIL processes, particularly Incident, Change and Problem Management. Strong communication and stakeholder management skills. The ability to work independently, manage competing priorities and solve complex security ...

leading an IT service, operational team or significant technical function. Strong people leadership and team development skills. Good knowledge of IT service management and ITIL principles. Strong understanding of Azure/cloud, identity, endpoint management and networking. Practical cyber security knowledge, including risk, vulnerability management and incident response. Experience managing ...

Service Delivery Director. Proven experience leading 24/7, multi-region or global service operations within a complex enterprise environment. Strong background in ITIL and ITSM best practices, including major incident, problem, change and service-level management. Demonstrable experience managing live operational services and driving measurable service improvements. Excellent stakeholder ...

Knowledge of endpoint security and compliance Proven experience in a 3rd Line, EUC, Endpoint or Infrastructure support role Desirable: Microsoft, Apple or MDM certifications ITIL Foundation Experience with application packaging and deployment Knowledge of IP Telephony solutions Experience working within the education sector What's in it for You? Hybrid ...

Supporting pilot programmes, application rollouts and post-deployment checks. Identifying potential risks or issues and escalating them to the appropriate teams. Learning and developing ITIL Release Management processes and best practices. What are we looking for? Experience working in IT Support, Service Desk, Desktop Support or IT Service Delivery, ideally ...

boundaries in evolving organizations. Proven ability to lead high-stakes incidents with composure, clarity, and executive presence. Strong knowledge of enterprise IT operations, including ITIL frameworks and regulatory/compliance requirements. Track record of delivering modernization, automation, and data-driven operational outcomes. Ability to develop adaptive staffing and capability plans ...

enterprise architectureCertified in AWS/Azure/GCP and other enterprise platformsFamiliarity with applying key frameworks such as APQC Process Classification Framework, Zachman Framework, ITIL and Scaled Agile FrameworkWhat's in it for youAt Accenture in addition to a competitive basic salary, you will also have an extensive benefits package ...

Read-level working knowledge of C#/.NET able to read a codebase well enough to understand application behaviour and raise precise defect tickets ITIL discipline and confident day-to-day operation of an ITSM platform, with JIRA Service Management experience strongly preferred Proficient troubleshooting and debugging skills underpinned ...

clouds being implemented by Linklaters in addition to expert proficiency in Flow declarative tools and working understanding of Apex.Good understanding and practical experience of ITIL processes and project management best practices including Agile principles and methodologies.Excellent communication skills with the ability to influence and liaise with senior stakeholders and partners.Ability ...

role you will need to have a proven technical background and understanding of Rubrik Backup and Disaster Recovery. You will need an understanding of ITIL processes and ISO27001. Equally you will understand Microsoft 365, Azure/AWS Public Cloud as well as technical knowledge of VMWare, Hyper-V and Nutanix. ...

automation skills, Knowledge of storage networking, Fibre Channel and Cisco MDS, Exposure to Pure Storage, Commvault or Cohesity would be advantageous, Experience working within ITIL-controlled enterprise environments. This is a hands-on technical role where storage expertise, problem-solving and the ability to take ownership are essential. It will ...

Code into CI/CD pipelines.Knowledge of cloud cost optimisation and FinOps practices.Understanding of Site Reliability Engineering (SRE) principles and practices.Experience working within ITIL, ISO 27001 or Cyber Essentials Plus environments.What you can expect from us...Meaningful workYou’ll be an important contributor to the IT operations that run our entire ...

SMTP/SMTPS, HTTP/HTTPS and email authentication protocols such as DKIM and DMARC.Experience using an internal and external ticketing system for ITIL-based incident, problem and change management.Previous experience in troubleshooting day-to-day operational processes such as report generation, data verification, data correlation, etc.Excellent verbal, written ...

approval workflows, and automation rules within Salesforce and CPQ platforms Knowledge & Attributes: Master or Bachelors degree required Relevant certifications such as Scaled Agile and ITIL are beneficial Significant experience in a similar position, preferably gained within a global technology services organization Significant experience gained within the technology industry Multiple years ...

Proven ability to build working relationships with partners, peers, and senior management. Excellent analytical and problem-solving skills. Working knowledge of IT processes (i.e., ITIL) including incident, problem, defect, change, etc. Prior working experience in a pharmaceutical company is preferred. Excellent presentation, facilitation, and diplomacy skills. Able to perform other ...

levels, using tools such as Jira, Asana or MS Project Desirable: change management or organisational transformation, digital transformation or system implementation projects, ITIL or Lean Six Sigma certification, vendor and contract management, process improvement initiatives This role may suit candidates who have held roles including: IT Project Manager, Technical Project ...

levels, using tools such as Jira, Asana or MS Project Desirable: change management or organisational transformation, digital transformation or system implementation projects, ITIL or Lean Six Sigma certification, vendor and contract management, process improvement initiatives This role may suit candidates who have held roles including: IT Project Manager, Technical Project ...

environment Calm, professional approach in fast-paced situations Analytical mindset with strong problem-solving skills A flexible, positive team-player attitude IT qualifications or ITIL experience (desirable) TPBN1_UKTJ ...