201 to 225 of 286 SLA Jobs in London

effort, financial costs, and platform security boundaries. Track Security & Product Metrics: Monitor key product health indicators- including time-to-remediation, security posture compliance, vendor SLA performance, and feature delivery predictability. Drive Product-Led Security Value: Act as a product owner in a fast-paced startup, ensuring platform security, data sovereignty ...

complex client customisation requests within algorithmic trading systems and MTF platform* Manage and optimise team processes including chat, queue, and mailbox workflows to ensure SLA adherence* Perform advanced troubleshooting and analysis of order routing, trade flow, and post-trade issues* Lead the 'follow the sun' support model coordination, working closely … influence decision-making* Passionate about customer satisfaction and service excellence* Excellent organisational skills with the ability to prioritise under pressure* Disciplined approach towards Service Level Agreement adherence and minimising Mean Time to Resolve (MTTR)* Willing to embrace core business values demonstrated by day-to-day work ethic* Analytical and disciplined ...

complex client customisation requests within algorithmic trading systems and MTF platform. Manage and optimise team processes including chat, queue, and mailbox workflows to ensure SLA adherence. Perform advanced troubleshooting and analysis of order routing, trade flow, and post-trade issues. Lead the ‘follow the sun’ support model coordination, working closely … influence decision-making Passionate about customer satisfaction and service excellence Excellent organisational skills with the ability to prioritise under pressure Disciplined approach towards Service Level Agreement adherence and minimising Mean Time to Resolve (MTTR) Willing to embrace core business values demonstrated by day-to-day work ethic Analytical and disciplined ...

resourced to protect core operations. KPIs KPIs are aligned to Treasury operational resilience, service reliability, change confidence, and audit readiness Treasury system availability ≥ 99.5% SLA adherence ≥ 95% across Treasury‐critical services Zero missed Treasury critical events or processing windows Stakeholder satisfaction ≥ 90% Zero high‐severity audit findings attributable to service … equivalent ITSM tool (essential – oversight) Familiarity with Jira or delivery tools (desirable) Ability to interpret service metrics and reporting Controls & Evidence Outputs KPI/SLA reporting pack, trend dashboards, and evidence of continuous service improvement actions. Major incident packs (timeline, communications, RCA, PIR actions) retained and auditable. Release governance evidence ...

ensure stable system operations, rapid incident resolution, environment management, and continuous improvement of ERP processes. Acting as the primary escalation point, the role oversees SLA adherence, manages complex technical and functional issues, supports upgrades and patching activities, and ensures seamless integration across Supply Chain, Manufacturing, Finance, and external systems. Role … root cause analysis (RCA) to deliver permanent fixes and prevent recurrence. Finance & Accounting Alignment: Utilize working knowledge of Oracle Financials (GL, AP, AR, Costing, SLA) to resolve the accounting impacts of supply chain transactions and support period-end close activities. Vendor & Oracle SR Management: Direct Oracle Support (SR) interactions, managing ...

ensure stable system operations, rapid incident resolution, environment management, and continuous improvement of ERP processes. Acting as the primary escalation point, the role oversees SLA adherence, manages complex technical and functional issues, supports upgrades and patching activities, and ensures seamless integration across Supply Chain, Manufacturing, Finance, and external systems.****Role … root cause analysis (RCA) to deliver permanent fixes and prevent recurrence.* Finance & Accounting Alignment: Utilize working knowledge of Oracle Financials (GL, AP, AR, Costing, SLA) to resolve the accounting impacts of supply chain transactions and support period-end close activities.* Vendor & Oracle SR Management: Direct Oracle Support (SR) interactions, managing ...

PREFERRED QUALIFICATIONS: Experience in project management disciplines including scope, schedule, budget, quality, along with risk and critical path management Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership Competitive Salary: Receive a salary package that reflects your experience, skills ...

end. In terms of the main duties, you'll be managing the research storage services, manage the users of the service, follow sla's, perform backups and restores and carry out troubleshooting on VMware and Linux servers. It's a varied role that will offer the chance to work ...

Treasure AI product sideDesign streaming architectures that handle real-world complexity: late-arriving events, schema drift, backpressure, partial failures, and sub-second SLA requirementsDrive technical decisions with clear rationale; when tradeoffs exist, you name them explicitly and own the callProductize — Where solutions are generalizable, drive them into capabilities other customers ...

these as effectively as possible and embed better practice in teams. Both teams help ensure the services remain performance and reliable with overall business SLA being a metric. As our business and these teams grow and evolve the teams are likely to become increasingly aligned with distinct products that ...

+ TAM SKU renewal rate, with supporting metrics including TAM‐specific CSAT (target 4.5/5+), escalation responsiveness against the 4‐hour SLA (target 95%+), and influence on Professional Services and FDE attach. About you 5+ years in customer‐facing technical roles at a platform, infrastructure, or developer tools ...

first point of contact for client issues, look after renewals, quotes for project work and hardware/licenses, and perform quarterly SLA review meetings as well as act as a trusted advisor re additional technologies they could be using. The role is hybrid (home based 3-days, in the offices ...

custom ML inference/training frameworks. Experience with autoscaling or capacity planning for large-scale inference workloads. Exposure to multi-tenant serving or SLA-driven infrastructure. Background at a hyperscaler, frontier AI lab, or large-scale distributed inference system. Familiarity with Kubernetes/Slurm for cluster orchestration. Interest or experience ...

joining an established oneBonus: Triton or custom ML inference/training frameworks; autoscaling or capacity planning for large-scale inference; multi-tenant serving or SLA-driven infrastructure; background at a hyperscaler, frontier AI lab or large-scale distributed inference system; Kubernetes/Slurm; interest in energy markets, grid systems ...

established one Bonus: Triton or custom ML inference/training frameworks; autoscaling or capacity planning for large-scale inference; multi-tenant serving or SLA-driven infrastructure; background at a hyperscaler, frontier AI lab or large-scale distributed inference system; Kubernetes/Slurm; interest in energy markets, grid systems or sustainability ...

national scale. In your first 90 days you'd ship multi-tenant authentication, a hardened ingestion layer with the observability we can put an SLA behind, and the benchmarking harness for those accuracy claims. Real production milestones, not onboarding theatre. On AI tooling and ownership Daily, fluent ...

PREFERRED QUALIFICATIONS: Experience in project management disciplines including scope, schedule, budget, quality, along with risk and critical path management Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership Competitive Salary: Receive a salary package that reflects your experience, skills ...

devices, and apps, tuning scanners, prioritising risks, integrating with patch management and SOC functions, and driving automation across the stack. Responsibilities include defining VM SLA, leading risk acceptance, and delivering monthly dashboards for CISO leadership. #J-18808-Ljbffr ...

Manager for its FPAC team in London. This hands-on role owns fleet data from FMCs to Amazon planning tools, ensuring accuracy, timeliness, and SLA adherence across lifecycle data and reporting pipelines. You will partner with Ayvens/Arval, contribute to planning tools, and drive improvements while supporting data-driven ...

directly with Anna, the CTO, to architect end-to-end solutions, deploy production ML, and ship multi-tenant authentication, observability, and benchmarking to meet SLA requirements. #J-18808-Ljbffr ...

will collaborate across product, traders, and backend teams to deliver scalable, maintainable solutions while upholding engineering standards and ensuring operational health with strong SLA adherence. #J-18808-Ljbffr ...

critical path management experience- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadershipAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce ...

with our 24/7 outsourced SOC holding them to a high standard on threat hunting, threat intelligence utilisation, and automated response, not just SLA compliance. Ensure Cognism has a holistic, well-maintained SIEM that reflects how we operate and improves continuously as the threat landscape evolves. Build the internal ...

ITIL and managed‐service focus. You’ll be responsible for ensuring the service operates effectively day‐to‐day, with particular ownership of ticket performance, SLA adherence, service governance, and the wider service wrapper. You’ll work closely with technical teams, service management functions, suppliers, and senior customer stakeholders to make … actions Support strong governance and ensure contractual/service commitments are being met Technical/Service Management Skills Core: ITIL/IT Service Management SLA and KPI management Incident, Problem & Change Management Service reporting and governance Ticket management and operational performance Service wrapper/multi‐supplier service management Customer ...

oversee complex client customisation requests within algorithmic trading systems and MTF platformManage and optimise team processes including chat, queue, and mailbox workflows to ensure SLA adherencePerform advanced troubleshooting and analysis of order routing, trade flow, and post-trade issuesLead the 'follow the sun' support model coordination, working closely with global … executive team) and influence decision-makingPassionate about customer satisfaction and service excellenceExcellent organisational skills with the ability to prioritise under pressureDisciplined approach towards Service Level Agreement adherence and minimising Mean Time to Resolve (MTTR)Willing to embrace core business values demonstrated by day-to-day work ethicAnalytical and disciplined approach ...