251 to 275 of 279 SLA Jobs in London

. Supplier Governance: Define multi-supplier operating models, performance interfaces, and commercial governance frameworks across external vendors and internal entities. Performance & Assurance: Establish SLA/OLA/KPI frameworks, user experience metrics (CSAT), and ensure alignment with Secure by Design principles and formal approval gates. Key Requirements Essential: Proven track … Target State Service Models & Full Service Design Package (SDP) ServiceNow-aligned process flows and multi-supplier governance framework Service Transition & Estate Take-On Strategy SLA/KPI Reporting Frameworks and Continuous Service Improvement (CSI) Roadmap To apply or find out more, please send over an updated CV. ...

leadership for Service Desk Analysts. Conduct regular 1-2-1 meetings. KPI & Service Performance Managemen t Monitor and report on Service Desk KPIs, including: SLA Achievement Joiners, Movers & Leavers Ensure all new starters requests are completed accurately and within agreed timescales. Coordinate system access, hardware provisioning, and onboarding activities. Continuous … base content. Experience, skills, and qualifications Previous experience supervising an IT Service Desk Strong understanding of I.T. Service Management (ITSM) principles Experience working with SLA and KPI-driven environment Proven ability to lead, coach, and motivate technical support teams. Click link below for the full job description: Click here ...

project lead between our internal technical teams (HK/DevOps, TW/Engineering) and the UK-based AWS account management vendor/contractors. SLA & Performance Tracking Supervise and hold the vendor accountable for day-to-day AWS account management, technical deliverables, SLA adherence, and incident resolution. Bridge Time-Zone & Cultural ...

compliance teams to safeguard sensitive customer data, retail payment transactions, and intellectual property across all interconnected digital and physical retail points. 3. Vendor Governance & SLA Management Strategic Vendor Relationship Management: Act as the primary technical manager for external software vendors, development agencies, and systems integration partners. SLA Formulation & Enforcement: Author ...

hackajob is partnering directly with loveholidays to hire for this role. Why Technology at loveholidays? At loveholidays - we trailblaze together . Were on a mission to open the world to everyone, giving our customers unlimited ...

hackajob is partnering directly with loveholidays to hire for this role. Why Technology at loveholidays? At loveholidays - we trailblaze together . Were on a mission to open the world to everyone, giving our customers unlimited ...

Triaging and resolution of tickets-Provide resolution to high priority incident (P2) tickets, performing advanced troubleshooting and root cause analysis to ensure timely closure. SLA Monitoring-Ensure SLA compliance for assigned technology areas and ensure proactive escalation management. Performance tuning and optimization-Analyse system performance data, coordinate findings on system ...

standards across all lines of business. 5. SLO/SLI Governance Define and document SLIs/SLOs for all customer-facing services. Provide monthly SLA adherence reporting for top-tier clients. Serve as the internal expert and final approver on new SLA commitments. 6. AI-First Operations Drive AI-first ...

identify opportunities for standardisation and efficiency, and support the design of future-state operating models. Drive implementation planning across service transitions, governance, KPI/SLA design, stabilisation and continuous improvement. Translate complex analysis into clear recommendations and executive-ready outputs that support decision-making and change execution. Leadership Play … domains such as planning support, order management, logistics support, inventory, master data or performance reporting. Strong understanding of service governance, process standardisation, KPI/SLA design, transition delivery and continuous improvement. Experience coaching junior colleagues and supporting capability development in client and consulting teams. What You'll Love About Working ...

Engineer directs daily the Operations Site Team, its associated activities and Vendors to ensure that the Data Center is operated and maintained safely, within SLA, and with minimal risk. As the main point of contact, the Lead Engineer undertakes the day-to-day management of all activities of the Technical … issuing of permits to work. Manage planned and reactive maintenance tasks on building services infrastructure, ensuring compliance with CMMS systems and operational procedures. Monitor SLA compliance, communicate effectively with client representatives, and facilitate incident management processes. With support from Site Engineers, and in collaboration with the Technical Ops planning team ...

into the decisions that keep terminals flowing to merchants — and keep our unit economics healthy. You will own our planning models, our KPI and SLA reporting, and the financial analysis behind key calls such as how much stock to hold per market and whether to run operations in-house … supply planning cycle. Set and maintain stock targets per market, balance lead times against demand forecasts, and prevent both stock-outs and costly overstock. SLA and KPI tracking and reporting Own the reporting for the team’s core KPIs and service-level targets across fleet efficiency, device recovery and delivery ...

global partner portfolio strategy (manufacturer + delivery partners), including multi-vendor coverage and concentration risk management. Establish high-impact vendor governance: performance scorecards (SLA, quality, lead times, loss/damage, scan compliance, complaints, transparency) structured escalation and remediation playbooks root-cause expectations and corrective action plans with deadlines Represent Wise … with measurable targets. A resilient partner portfolio with primary/secondary coverage per region and tested transition playbooks. Measurable improvements in vendor performance: stronger SLA attainment, fewer delivery exceptions, better scan/comms transparency, and reduced cost-to-serve. Executive dashboards that enable fast decisions and clear accountability. Qualifications What ...

foundations that allow Lendable to move faster and scale with confidence. What you'll be doingOwn platform stabilityOwn platform stability as a primary accountability - SLA/SLO metrics, incident rates, release quality. Hold release gating authority: block features from production that don't meet testing standards or introduce unacceptable regression … communicator - able to hold a line with leadership and pod leads alike. Nice to haveExperience in platform, infrastructure, or developer tooling contexts. Familiarity with SLA/SLO frameworks and incident management at scale. Experience enforcing CI/CD standards across multiple teams or pods. Prior work making "invisible" infrastructure legible ...

foundations that allow Lendable to move faster and scale with confidence. What you'll be doingOwn platform stabilityOwn platform stability as a primary accountability - SLA/SLO metrics, incident rates, release quality. Hold release gating authority: block features from production that don't meet testing standards or introduce unacceptable regression … communicator - able to hold a line with leadership and pod leads alike. Nice to haveExperience in platform, infrastructure, or developer tooling contexts. Familiarity with SLA/SLO frameworks and incident management at scale. Experience enforcing CI/CD standards across multiple teams or pods. Prior work making "invisible" infrastructure legible ...

allow Lendable to move faster and scale with confidence. What you'll be doing Own platform stability Own platform stability as a primary accountability - SLA/SLO metrics, incident rates, release quality. Hold release gating authority: block features from production that don't meet testing standards or introduce unacceptable regression … able to hold a line with leadership and pod leads alike. Nice to have Experience in platform, infrastructure, or developer tooling contexts. Familiarity with SLA/SLO frameworks and incident management at scale. Experience enforcing CI/CD standards across multiple teams or pods. Prior work making "invisible" infrastructure legible ...

cost-effectiveness of our Azure-based data platform. This role is at the heart of our data ecosystem, combining platform reliability, incident response, SLA management, cost optimization (FinOps), and deployment oversight. You will be the single point of contact for operational issues, driving rapid resolution during outages, leading communications with … platform roadmap. Skills Required: Operational Leadership: Proven track record in leading operations for large-scale data platforms, ensuring stability, performance, and stakeholder trust. Incident & SLA Management: Skilled in incident triage, root cause analysis, escalation handling, and defining/enforcing SLAs with cross-functional teams. Azure Data Stack: Hands-on experience ...

About Clear Street Clear Street’s mission is to give every sophisticated investor access to every asset, in every market, through a unified platform built for speed, transparency and scale. We give our clients the ...

/ticketing and project management tools (HubSpot ideal) Multi-vendor cashless payment systems Implementation, Customer Support and Logistics & Operations teams Service Level Agreement (SLA) monitoring and reporting Nice to Haves A background in POS, payments, ticketing or event technology Experience running multiple ePOS systems or tech vendors inside one venue ...

Customer Service and integration architecture; setthe patterns, standards and integration blueprint across the estate. Techno-Functional Consultant — bridgefunctional and technical: case, queue and SLA design and configuration plus plugins, flows and light integration. Functional Consultant — configure CustomerService, shape case, queue and SLA design, own requirements-to-solution. Integration Engineer — Azure ...

traps for our customers via our monitoring tools Troubleshooting circuit faults and working with carriers to achieve fault resolution Driving fault resolution to ensure SLA’s are not breached Ensure issues are handled effectively by following our SLA Guidelines Escalation of faults/outages in accordance with Exponential-e procedures ...

About Clear Street Clear Street's mission is to give every sophisticated investor access to every asset, in every market, through a unified platform built for speed, transparency and scale. We give our clients the ...

About Clear Street Clear Street’s mission is to give every sophisticated investor access to every asset, in every market, through a unified platform built for speed, transparency and scale. We give our clients the ...

ability to collaborate with ISVs on data management and AI workflow integration. Strong ability to define storage configurations to meet production grade performance and SLA requirements.-grade performance and SLA requirements. Excellent communication skills with experience presenting to cross functional teams and senior leaders.-functional teams and senior leaders. Demonstrated ...

identical pattern so they are handover-ready by design. Drive data quality as a first-class, firm-wide concern: establish data contracts, observability, SLA/SLO monitoring, and automated alerting and remediation across ingestion and transformation layers, and hold squads to those standards. Act as the senior technical point … ability to set standards, conduct code and design reviews, and grow engineers’ capabilities Strong grasp of data quality practices: data contracts, pipeline observability, SLA/SLO definition, and automated alerting and remediation Solid understanding of SQL transformation patterns and modern tooling such as dbt, alongside experience managing ingestion estates with ...

Reviewing the existing deployment against best practice, identifying what needs putting right, and putting it right Extending Rubrik into further parts of the estate SLA Domain design, retention policy, replication and cluster capacity planning Acting as the senior Rubrik technical point for an offshore run team and for colleagues across … deploying Rubrik to best practice, rather than administering a platform someone else built Working knowledge of immutability and retention lock, archive and tiering design, SLA Domains, and Rubrik cluster sizing and expansion Familiarity with both Rubrik CDM and Rubrik Security Cloud/Polaris Useful to have, but not essential: Dell ...