176 to 200 of 555 Service Delivery Jobs in London

role where you apply your technical expertise in either software development or IT infrastructure projects. At times, you might need to chip in on business requirement scoping and technical delivery to get the project across the line. You leverage your project management expertise and adept communication skills to lead the end-to-end project lifecycle and by doing so … you directly shape the success of IT projects, and therefore our business. Key Responsibilities: Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary Taking ownership of critical risks and issues, coordinating resolution with all appropriate constituents, and establishing effective communication between stakeholders Developing a deep understanding of projects to gain insights into the scope … of service delivery Manage metrics reporting and analysis of business demand against capacity constraints Manage the development and delivery of IT products utilizing Scrum and Kanban methodologies Focus on the constant improvement of quality, speed and ensuring the team learns and gets better each sprint. Collaborate with Architecture, Engineering, and security teams to comply with established policies More ❯

role where you apply your technical expertise in either software development or IT infrastructure projects. At times, you might need to chip in on business requirement scoping and technical delivery to get the project across the line. You leverage your project management expertise and adept communication skills to lead the end-to-end project lifecycle and by doing so … you directly shape the success of IT projects, and therefore our business. Key Responsibilities: Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary Taking ownership of critical risks and issues, coordinating resolution with all appropriate constituents, and establishing effective communication between stakeholders Developing a deep understanding of projects to gain insights into the scope … of service delivery Manage metrics reporting and analysis of business demand against capacity constraints Manage the development and delivery of IT products utilizing Scrum and Kanban methodologies Focus on the constant improvement of quality, speed and ensuring the team learns and gets better each sprint. Collaborate with Architecture, Engineering, and security teams to comply with established policies More ❯

role where you apply your technical expertise in either software development or IT infrastructure projects. At times, you might need to chip in on business requirement scoping and technical delivery to get the project across the line. You leverage your project management expertise and adept communication skills to lead the end-to-end project lifecycle and by doing so … you directly shape the success of IT projects, and therefore our business. Key Responsibilities: Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary Taking ownership of critical risks and issues, coordinating resolution with all appropriate constituents, and establishing effective communication between stakeholders Developing a deep understanding of projects to gain insights into the scope … of service delivery Manage metrics reporting and analysis of business demand against capacity constraints Manage the development and delivery of IT products utilizing Scrum and Kanban methodologies Focus on the constant improvement of quality, speed and ensuring the team learns and gets better each sprint. Collaborate with Architecture, Engineering, and security teams to comply with established policies More ❯

in systems administration (i.e TM1, Onestream, Tagetik, Jedox, Anaplan etc), who thrives in a fast-paced environment and is passionate about continuous improvement. You'll be responsible for triaging service tickets, analysing issues, and ensuring effective communication between technical teams and business stakeholders. Reporting to the Operations Manager, you'll play a key role in maintaining operational controls, driving … process optimisation, and supporting service delivery across a complex, multi-entity organisation. Your day-to-day will include monitoring service operations, managing escalations, producing performance reports, and collaborating with vendors to uphold service standards. Strong analytical skills, stakeholder management, and a proactive mindset are essential. This is a hybrid role based in London, with More ❯

New Job Alert - Senior Data Analyst - Local Government Transformation A UK local authority is undertaking a significant, multi-year transformation programme across core service areas including Adult Social Care , Children's Services , and Housing . This programme is data-led and insight-driven, aiming to modernise outdated systems, improve service delivery, and foster a culture of continuous … of frontline services Link and reconcile data from disconnected systems to provide accurate, meaningful insights Coach non-technical staff to build internal understanding and capability in data usage Support service leaders in making informed decisions around resources, costs, and delivery models Essential Skills & Experience MUST have recent experience in Local Government or Council settings (Experience with public sector … validation) Familiarity with relevant local government systems, ideally including: Liquid Logic, Mosaic, NEC, RIO, Academy, Jigsaw Experience cleansing and aligning data from multiple disconnected sources Strong understanding of public service data needs (e.g. adult social care, children's services, housing) Able to work independently and collaborate across technical and non-technical teams Desirable (But Not Essential) NHS or public More ❯

Capital Projectsteam provides market leading commercial and financial advice to the Public and Private Sector. Operating across the Infrastructure, Energy and Public Services sectors - we advise Government on the delivery of key policy initiatives, Technology Transformation and Major Programmes. Our Shared Services proposition within the Infrastructure and Capital Projects team provides specialist finance, service design, BPO, commercial structuring … and contract negotiation advice to private and public sector clients. The Shared Service proposition offers a unique role supporting the growth of I&CP's flourishing shared service proposition whilst working alongside our wider Deloitte service lines to bring together a comprehensive suite of technical and operational expertise to drive progress in our clients transformation programmes. This … objectives, goals and develop a strategy and plan for setting up or transforming their business services operations, with a focus on commercial, contracting and operational models. This includes evaluating service delivery, sourcing and operating model design options, conducting delivery model assessments, developing value/business cases including benefits plans, and assessing readiness for implementation (clients in and More ❯

security improvements and enabling business transformation. The opportunity As a Senior Advisory Consultant within our growing UK&I Advisory Practice, you will be an integral part of our client delivery team, working alongside experienced advisors to support the delivery of cybersecurity strategies. This role is specifically focused on supporting clients across the UK's Defence sector, and as … to obtain a security clearance - SC level. Location: Remote working with flexibility for traveling to client sites as required Role and responsibilities: Promoting and influencing practice growth Support the delivery of billable customer engagements across the UK Defence Sector Working alongside experienced team members, delivering solutions and services to Defence clients. Assisting in maintaining client relationships through excellent service delivery, identifying opportunities to grow the account, and identifying opportunities where Atos products and services could provide value to the customer. Strategic Contribution Support the delivery of value through: Contributing to security assessments and strategy development Assisting with security architecture reviews and designs Supporting regulatory compliance initiatives Helping develop security transformation roadmaps Contributing to cloud security solutions More ❯

coaches junior team members. The role covers all business cycle phases: sell, build, and run. It involves engaging with customers, identifying growth opportunities, creating business cases, overseeing transitions, ensuring service delivery, and managing financial governance. Within the context of the above the performed tasks include: Build and maintain a strong strategic relationship with key stakeholders in Technology_VOIS … strategy, business pressures/challenges Overall Deep Understanding of Technology_VOIS capabilities and mapping those to the customers' strategy across the managed portfolio Representation of the internal customer in service design, service portfolios and service offerings Strategic account planning optimising Identification of the business growth opportunities, creation of opportunities pipeline and best use of Technology_VOIS capabilities … Pipeline demand management Execution of demand/change management and governance Ownership of the preparation and sign off of the business case relating to the service (E2E bid management cycle) Being an escalation point during the transition period between the internal customer migrating the service form their ownership to Technology_VOIS ownership as well as BAU (ensuring the More ❯

Large European financial services institution is in need of an Project/Operations Coordinator to support the delivery and day-to-day functioning of the IT & Operations team. This role will assist in coordinating operational activities, tracking progress across projects, managing documentation, and ensuring the smooth running of processes and team logistics. The role is ideal for someone looking … to grow in a fast-paced, tech-enabled environment with exposure to both operational delivery and project coordination. Responsibilities Breakdown: Operational Support Assist with planning, tracking, and coordinating routine operational activities. Maintain team calendars, schedules, and action logs for key meetings and initiatives. Support the team with onboarding processes, documentation management, and process improvements. Monitor shared mailboxes, ticketing systems … template creation). Support compliance with internal governance and quality assurance processes. Skills & Experience Experience in an operations, team support, or project coordination role (ideally in a technology or service delivery environment). Strong organizational and time-management skills with the ability to juggle multiple priorities. Good communication and interpersonal skills with the ability to work across teams More ❯

Large European financial services institution is in need of an Project/Operations Coordinator to support the delivery and day-to-day functioning of the IT & Operations team. This role will assist in coordinating operational activities, tracking progress across projects, managing documentation, and ensuring the smooth running of processes and team logistics. The role is ideal for someone looking … to grow in a fast-paced, tech-enabled environment with exposure to both operational delivery and project coordination. Responsibilities Breakdown: Operational Support Assist with planning, tracking, and coordinating routine operational activities. Maintain team calendars, schedules, and action logs for key meetings and initiatives. Support the team with onboarding processes, documentation management, and process improvements. Monitor shared mailboxes, ticketing systems … template creation). Support compliance with internal governance and quality assurance processes. Skills & Experience Experience in an operations, team support, or project coordination role (ideally in a technology or service delivery environment). Strong organizational and time-management skills with the ability to juggle multiple priorities. Good communication and interpersonal skills with the ability to work across teams More ❯

the heart of my client’s technical operations lies a dynamic and highly skilled IT Support and Project Engineer — someone who thrives in a fast-paced, customer-driven Managed Service Provider (MSP) environment. This is more than just a support role; it’s a position where deep technical expertise meets proactive leadership, where solving complex problems is part of … this role isn’t just about fixing problems — it’s about preventing them. You help maintain processes that keep systems monitored, secure, and efficient. You spot opportunities to improve service delivery and billing alignment. You write documentation that becomes the gold standard for your team. And when knowledge gaps appear, you’re there to mentor others and deliver … internal training. You play a key part in ensuring that my client’s customers receive exceptional service — meeting SLAs, exceeding expectations, and building long-term trust. Whether you're jumping in to answer a support call, scripting an automation to reduce ticket volume, or designing a SharePoint migration plan, your technical decisions have a direct impact on real businesses. More ❯

the heart of my client’s technical operations lies a dynamic and highly skilled IT Support and Project Engineer — someone who thrives in a fast-paced, customer-driven Managed Service Provider (MSP) environment. This is more than just a support role; it’s a position where deep technical expertise meets proactive leadership, where solving complex problems is part of … this role isn’t just about fixing problems — it’s about preventing them. You help maintain processes that keep systems monitored, secure, and efficient. You spot opportunities to improve service delivery and billing alignment. You write documentation that becomes the gold standard for your team. And when knowledge gaps appear, you’re there to mentor others and deliver … internal training. You play a key part in ensuring that my client’s customers receive exceptional service — meeting SLAs, exceeding expectations, and building long-term trust. Whether you're jumping in to answer a support call, scripting an automation to reduce ticket volume, or designing a SharePoint migration plan, your technical decisions have a direct impact on real businesses. More ❯

the administrative and compliance requirements of the contract and Integral/JLL process & procedures. Working closely with the engineering team the Technical Account Manager will be accountable for the delivery of all day-to-day MEP activities, including the Specialist Vendors including corrective, planned and reactive MEP works and act as the technical support function for the team during … these works. The Technical Account Manager will provide robust leadership of the team, motivating and driving the team to exceed expectations in customer service and operational excellence. The Technical Account Manager will be responsible for supporting sector specific business development, to deliver efficient and effective service provision, in line with agreed budgets and service specifications. The Technical … Account Manager will monitor and report on the quality and financial performance of all services within the scope of the accounts, to include innovation in service delivery, financial and commercial soundness. Key Tasks Duties to include: Provide leadership of the engineering team, in delivering all contractually required outcomes including MEP Specialist Vendors. Operate all systems within the facility More ❯

the administrative and compliance requirements of the contract and Integral/JLL process & procedures. Working closely with the engineering team the Technical Account Manager will be accountable for the delivery of all day-to-day MEP activities, including the Specialist Vendors including corrective, planned and reactive MEP works and act as the technical support function for the team during … these works. The Technical Account Manager will provide robust leadership of the team, motivating and driving the team to exceed expectations in customer service and operational excellence. The Technical Account Manager will be responsible for supporting sector specific business development, to deliver efficient and effective service provision, in line with agreed budgets and service specifications. The Technical … Account Manager will monitor and report on the quality and financial performance of all services within the scope of the accounts, to include innovation in service delivery, financial and commercial soundness. Key Tasks Duties to include: Provide leadership of the engineering team, in delivering all contractually required outcomes including MEP Specialist Vendors. Operate all systems within the facility More ❯

change management, ensuring adherence to ITIL best practices. Lead the assessment, analysis, development, documentation, and implementation of changes. Plan and schedule releases, ensuring alignment with business objectives and IT service continuity. Oversee the development and implementation of release packages, including risk assessment and rollback procedures. Work closely with service delivery managers and IT teams to ensure changes … are recorded, evaluated, and implemented in a controlled manner. Promote awareness of structured change control processes. Evaluate risks to the integrity of the service environment inherent in proposed changes, including availability, performance, security, and compliance. Ensure governance is adhered to throughout the lifecycle of changes. Manage relationships with external vendors and partners who request changes to IT systems. Ensure More ❯

change management, ensuring adherence to ITIL best practices. Lead the assessment, analysis, development, documentation, and implementation of changes. Plan and schedule releases, ensuring alignment with business objectives and IT service continuity. Oversee the development and implementation of release packages, including risk assessment and rollback procedures. Work closely with service delivery managers and IT teams to ensure changes … are recorded, evaluated, and implemented in a controlled manner. Promote awareness of structured change control processes. Evaluate risks to the integrity of the service environment inherent in proposed changes, including availability, performance, security, and compliance. Ensure governance is adhered to throughout the lifecycle of changes. Manage relationships with external vendors and partners who request changes to IT systems. Ensure More ❯

change management, ensuring adherence to ITIL best practices. Lead the assessment, analysis, development, documentation, and implementation of changes. Plan and schedule releases, ensuring alignment with business objectives and IT service continuity. Oversee the development and implementation of release packages, including risk assessment and rollback procedures. Work closely with service delivery managers and IT teams to ensure changes … are recorded, evaluated, and implemented in a controlled manner. Promote awareness of structured change control processes. Evaluate risks to the integrity of the service environment inherent in proposed changes, including availability, performance, security, and compliance. Ensure governance is adhered to throughout the lifecycle of changes. Manage relationships with external vendors and partners who request changes to IT systems. Ensure More ❯

the world and the world with Britain. It's something we've been doing for over 100 years, ever since we launched the world's first international scheduled air service between London and Paris. This originality has been in our blood since day one. It's the spirit we share with the people that fly with us, our partners … at British Airways, the sky is never the limit. The Role: Solution Architect Join the forward-thinking Architecture & Engineering team at British Airways as a Solution Architect. Embedded within delivery squads, you'll design, describe, and manage innovative solutions to complex business challenges, playing a pivotal role in bridging business problems and technology-driven solutions. What You'll Do … from inception to retirement. What You'll Bring to British Airways: Proven ability to form strong stakeholder relationships, balancing and persuading multiple viewpoints. Exceptional business partnering and value-driven service delivery. Expertise in prioritising strategic goals and guiding diverse teams towards successful outcomes. A dynamic problem-solving approach and a passion for innovation. Commitment to continuous improvement, agility, and More ❯

and retaining an existing client base. Assist on all client workstreams, alongside the SAM and AD providing support as required. Act as an Ignite contact point for clients and delivery teams. Assist in the coordination and facilitation of internal portfolio calls, working alongside the SAM and AD in addressing issues and directing the team in priority actions. Support the … a part of the end-to-end contract process to successfully on-board customers onto new contracts or services. Liaise closely with the Supply Services team regarding on-going service delivery, assisting with the resolution of any issues. Contribute to monthly Account Management meetings. Assist in the process of new meter installations with clients and contractors. Support in … Collaborate with a high degree of professionalism with colleagues and clients from different cultures and countries Attention to detail Have a passion for always delivering the highest levels of service Comfortable with analytical reporting and data interpretation Desirable: Energy markets and supply/metering contracts knowledge What we offer Training and development opportunities Company pension Flexible work hours Sharesave More ❯

and retaining an existing client base. Assist on all client workstreams, alongside the SAM and AD providing support as required. Act as an Ignite contact point for clients and delivery teams. Assist in the coordination and facilitation of internal portfolio calls, working alongside the SAM and AD in addressing issues and directing the team in priority actions. Support the … a part of the end-to-end contract process to successfully on-board customers onto new contracts or services. Liaise closely with the Supply Services team regarding on-going service delivery, assisting with the resolution of any issues. Contribute to monthly Account Management meetings. Assist in the process of new meter installations with clients and contractors. Support in … Collaborate with a high degree of professionalism with colleagues and clients from different cultures and countries Attention to detail Have a passion for always delivering the highest levels of service Comfortable with analytical reporting and data interpretation Desirable: Energy markets and supply/metering contracts knowledge What we offer Training and development opportunities Company pension Flexible work hours Sharesave More ❯

to ensure technology innovation initiatives are aligned with the firm’s strategic goals. Present progress and outcomes to secure buy-in for new initiatives. Foster a culture of agile delivery, encouraging rapid prototyping and experimentation with emerging technologies. Team Oversight and Mentoring Mentor and support team members, enabling them to take ownership of day-to-day activity while overseeing … major projects and key deliverables. Ensure the team focuses on identifying, designing, and prototyping AI and other emerging technologies to streamline legal processes and enhance service delivery. Technology Innovation Initiatives Oversee the adoption of AI and emerging technologies across the firm, providing strategic input and ensuring smooth delivery. Collaborate with internal teams and third-party partners to enable successful … the adoption and effective use of new tools by legal and business services teams. Partner with technology leadership to ensure governance requirements are met while enabling fast-paced, agile delivery that supports future strategy and roadmap planning. Horizon Scanning and Technology Awareness Continuously scan the technology landscape to identify emerging tools and trends with potential benefit to the firm. More ❯

to ensure technology innovation initiatives are aligned with the firm’s strategic goals. Present progress and outcomes to secure buy-in for new initiatives. Foster a culture of agile delivery, encouraging rapid prototyping and experimentation with emerging technologies. Team Oversight and Mentoring Mentor and support team members, enabling them to take ownership of day-to-day activity while overseeing … major projects and key deliverables. Ensure the team focuses on identifying, designing, and prototyping AI and other emerging technologies to streamline legal processes and enhance service delivery. Technology Innovation Initiatives Oversee the adoption of AI and emerging technologies across the firm, providing strategic input and ensuring smooth delivery. Collaborate with internal teams and third-party partners to enable successful … the adoption and effective use of new tools by legal and business services teams. Partner with technology leadership to ensure governance requirements are met while enabling fast-paced, agile delivery that supports future strategy and roadmap planning. Horizon Scanning and Technology Awareness Continuously scan the technology landscape to identify emerging tools and trends with potential benefit to the firm. More ❯

The Opportunity This role is positioned within the Integrated Workplace Management Service (IWMS) team within Information Systems and reports to the Solutions Architect. The IWMS Team is responsible for the effective running of, and embedding of best practice for Parliament's IWMS which is a product called Planon. This role is responsible for providing expert guidance, training and support …/Built Environment sector and supporting IWMS/CAFM type applications that have enabled you to understand practical operation requirements and have a good awareness of the types of service delivery involved. excellent planning and organisational skills, being able to prioritise workloads to meet deadlines, taking full responsibility for quality and timescales of work and ownership of delivery. … is to continue the ongoing development and maintenance of Planon. To ensure its capability remains current and meets business needs. The team will support multiple areas, including Strategic Estates, Service Delivery & Customer Experience as well as the Parliamentary Maintenance Services Team in their day to day running of operations across the Parliamentary Estate. Key activities supported include Asset More ❯

lead on strategic initiative delivery. Key Responsibilities: Collaborate with the Infrastructure Operations portfolio owner to define objectives and execution strategies. Oversee multiple projects and programmes, managing dependencies, risks, and delivery alignment. Act as the primary liaison between project managers, technical teams, and governance forums. Deliver consistent portfolio-level reporting on performance, risks, and progress to senior leadership. Lead portfolio … access management). Strong skills in portfolio, programme, and project management across strategic and BAU streams. Expertise in financial planning, resource management, and stakeholder engagement. Deep knowledge of IT service delivery and operational excellence frameworks. Familiarity with Agile and Waterfall methodologies. Proficiency in Microsoft Project, Excel, PowerPoint, and reporting tools. Role Details: Permanent Competitive salary and comprehensive benefits More ❯

lead on strategic initiative delivery. Key Responsibilities: Collaborate with the Infrastructure Operations portfolio owner to define objectives and execution strategies. Oversee multiple projects and programmes, managing dependencies, risks, and delivery alignment. Act as the primary liaison between project managers, technical teams, and governance forums. Deliver consistent portfolio-level reporting on performance, risks, and progress to senior leadership. Lead portfolio … access management). Strong skills in portfolio, programme, and project management across strategic and BAU streams. Expertise in financial planning, resource management, and stakeholder engagement. Deep knowledge of IT service delivery and operational excellence frameworks. Familiarity with Agile and Waterfall methodologies. Proficiency in Microsoft Project, Excel, PowerPoint, and reporting tools. Role Details: Permanent Competitive salary and comprehensive benefits More ❯