176 to 200 of 508 Service Delivery Jobs in London

Job Title: Senior Cloud Consultant & Delivery Specialist ( Job ID: ) - Remote ( India ) Company Overview: Cloud202 is a leading cloud services provider, specializing in delivering innovative AWS-based solutions to empower businesses worldwide. We are currently seeking a dynamic and experienced AWS Solutions Architect & Delivery Specialist to join our team. … Overview: As a Senior Cloud Consultant, you will play a pivotal role in driving customer engagements as a technical stakeholder and ensuring the successful delivery of projects following AWS best practices. You will collaborate closely with customers, sales teams, and internal stakeholders to understand requirements, design robust solutions, and … best practices, and Cloud202 standards. Work closely with sales teams to develop technical proposals, including solution architectures, cost estimates, and implementation plans. Drive project delivery activities, including resource allocation, task assignment, and milestone tracking, to ensure projects are delivered on time and within budget. Collaborate with cross-functional teams More ❯

role is ideal for someone who thrives in a fast-paced environment, is detail-oriented, and wants to build a deep understanding of how service delivery, strategy, and execution come together in a global business setting. There are four key parts to the role: Become an expert on … Looker Studio - able to do simple config, support upgrade, train people, reporting. Own the data quality in our systems and drive continuous improvement in delivery processes and data. Support Client Services with reporting and tracking of project activities and commercials. Support and drive Client Services culture and communication through … is accurate and up-to-date. Assist with communications across the Client Services teams and relevant departments across the organisation, ensuring increased collaboration. Coordinate delivery of global department-wide communication forums, including All Hands and newsletters. Project Coordination & Reporting: Coordinate meetings, track action items, and follow up with project More ❯

and a great experience to our customers effectively and efficiently. About the role As an IT Project Manager, you will be responsible for the delivery of multiple IT projects of differing values that meet the desired business outcomes to the agreed time, cost and quality standards. Initially, your primary … external partners. Effective management of your project team. Ensuring realistic project plans are in place and maintained with risk based contingency planning Using the delivery framework for agreed templates, stage gate reviews and financial governance appropriate for the delivery. Use the agreed templates and tools for tracking project progress … Ensure appropriate Business Readiness activity has taken place including impact assessments, Go/No-Go and deployment planning. Engagement with the Security, Architecture and Service Delivery Teams to ensure service integrity, strategic alignment and to ensure seamless transition into Application Support (Acceptance into Service) About you More ❯

Previous experience in Data platform build projects and knowledge of data engineering concepts would be advantageous. The successful candidate will be part of the delivery team for the Service Experience and Technology Transformation programme (SETT), which aims to transform the services provided to our members alongside our Scheme … contract with TCS begins in July 2025, and the team is currently managing an implementation programme that will shape our collaboration with TCS and service delivery to members for the foreseeable future. Additionally, the candidate will be involved in projects arising from the Nest Corporate Strategy. We are … here . Directorate/Department Overview The Lead Project Manager will be a member of the Scheme Change Programmes Team, responsible for managing technology, service, organisational, and operational change in a controlled, timely, and commercial manner. This team is part of the wider Change Programmes & Service Management Directorate More ❯

role. Role and Responsibilities: Provide 1st and 2nd line support, resolving tickets within SLAs, escalating complex issues, and ensuring a high level of customer service Deploy and manage hardware and mobile devices using Windows Autopilot, Microsoft Intune Administer user accounts, mailboxes, group policies, and licenses across M365, Azure AD … content Monitor trends, identify recurring issues, and maintain security protocols across devices and systems Liaise with external vendors for support and procurement, ensuring effective service delivery Skills and Experience: Proven experience managing devices and conferencing tools, including Zoom and Teams Knowledge of infrastructure, cloud, and IAAS strategies Strong More ❯

role. Role and Responsibilities: Provide 1st and 2nd line support, resolving tickets within SLAs, escalating complex issues, and ensuring a high level of customer service Deploy and manage hardware and mobile devices using Windows Autopilot, Microsoft Intune Administer user accounts, mailboxes, group policies, and licenses across M365, Azure AD … content Monitor trends, identify recurring issues, and maintain security protocols across devices and systems Liaise with external vendors for support and procurement, ensuring effective service delivery Skills and Experience: Proven experience managing devices and conferencing tools, including Zoom and Teams Knowledge of infrastructure, cloud, and IAAS strategies Strong More ❯

Firstly, we have the Enterprise Platforms Tower, which brings together our 3rd line Teams of Network, Infrastructure and End User. Secondly, we have the Service Operations Tower that consists of our L1 and L2 Service Desk and our small IT Service Improvement provision. This role reports to … you. You've delivered Infrastructure and services strategies - particularly around moving to cloud-based services and Data Centre modernisation. You've got a strong service delivery mindset, able to mature and develop this discipline. You'll enjoy collaborating with other IT leaders to have an impact outside of … Our staff are our greatest asset, and our benefits reflect this: 28 annual leave days per year, increases to 29 days after 2 years' service and goes up to 30 days after 5 years' (+ bank holidays). Private medical insurance. Dental insurance. Generous pension schemes. Rent deposit loans. More ❯

keen to connect with professionals who take pride in delivering high-quality, customer-focused IT support. This includes Desktop Support Engineers, IT Support Analysts, Service Desk Engineers, End-User Support Specialists, and IT Technicians who have experience providing exceptional 2nd and 3rd level support service in user-facing … expert desktop and infrastructure support, bridging on-premises systems and Azure cloud services, and be entrusted with managing complex incidents, mentoring users, and enhancing service delivery with new technologies. Responsibilities include: - Troubleshooting and resolving first, second and third-line desktop and infrastructure issues. - Acting as Problem Manager for … cloud and on-premises infrastructure. - Delivering user training and promote best practices. - Introducing new technologies, including AI chatbots. - Contributing to documentation, patching, monitoring, and service enhancements. - Deputising for the IT and AV Service Desktop Team Leader as needed. This role promises a stimulating environment with varied and challenging More ❯

understands and can manage the delicate balance of ensuring the profitable growth of Sapiens' business in a defined account/territory, ensuring quality project delivery, achieving its financial targets, whilst ensuring that customer satisfaction and loyalty are optimized. This role has been identified as the central most significant and … grow the business with the customer by identifying and promoting business opportunities where Sapiens' added value is needed. Penetrating new segments within existing customers. Delivery Management: The Program Director is the final point of accountability for ensuring quality, timely and on-budget delivery of Sapiens' operations, solutions, and … projects. You will work hand in hand with the delivery managers to optimise delivery. P&L Management: Manage the P&L with the customer and be responsible for meeting the AOP targets, continuously focusing on lowering the total cost of ownership for the customer. What you need to succeed More ❯

and integration of core IT systems into secure, scalable cloud environments (e.g., Microsoft 365, Azure, AWS), supporting remote work and global operations. IT Support & Service Delivery: Establish a scalable and responsive global IT support model, including ticketing systems, SLAs, and standardised onboarding/offboarding processes. Collaboration Tools & Intranet … Continuity : Create and test disaster recovery and continuity plans to minimise risk and downtime. Vendor & Partner Management: Manage relationships with IT vendors, consultants, and service providers. Negotiate contracts and ensure service alignment with business goals. Budgeting & Planning: Develop and manage the IT budget, including forecasting, procurement, and cost … IT compliance frameworks. Experience managing endpoint fleets (e.g., laptops, desktops) and implementing MDM solutions. Proven ability to develop and lead IT support models, including service desks and SLA frameworks. Experience designing and implementing collaboration platforms (e.g., Microsoft SharePoint, intranet portals) to improve internal communication and knowledge management. Excellent communication More ❯

and integration of core IT systems into secure, scalable cloud environments (e.g., Microsoft 365, Azure, AWS), supporting remote work and global operations. IT Support & Service Delivery: Establish a scalable and responsive global IT support model, including ticketing systems, SLAs, and standardised onboarding/offboarding processes. Collaboration Tools & Intranet … Continuity : Create and test disaster recovery and continuity plans to minimise risk and downtime. Vendor & Partner Management: Manage relationships with IT vendors, consultants, and service providers. Negotiate contracts and ensure service alignment with business goals. Budgeting & Planning: Develop and manage the IT budget, including forecasting, procurement, and cost … IT compliance frameworks. Experience managing endpoint fleets (e.g., laptops, desktops) and implementing MDM solutions. Proven ability to develop and lead IT support models, including service desks and SLA frameworks. Experience designing and implementing collaboration platforms (e.g., Microsoft SharePoint, intranet portals) to improve internal communication and knowledge management. Excellent communication More ❯

Head of Delivery and Operations We’re an ambitious and fast-growing SaaS Payroll Tech company on a mission to modernise and simplify payroll for staffing and recruitment businesses. Our platform streamlines complex payroll and pay & bill workflows, offering clarity, control, and confidence to both agencies and workers. The … Opportunity We’re looking for a commercially minded Head of Delivery and Operations to take the lead on how we deliver our product and services to clients, while ensuring our internal operations run smoothly and at scale. You’ll be responsible for ensuring a high-quality onboarding experience, managing … delivery teams, refining internal processes, and supporting the CEO on finance operations. This is a hands-on leadership role at the heart of our scale-up journey—ideal for someone who thrives on variety and wants to help shape the future of a category-defining platform. Key Responsibilities Client More ❯

week onsite in Central London Exciting client environment – Financial, Legal, and MSP sector exposure What you’ll be doing: Managing incidents, change requests, and service delivery Working closely with executives, offering 2nd/3rd line support Vulnerability scanning, remediation (Nessus, Defender 365), and patch management Project support and … candidate background: Previous experience supporting clients in the MSP, Consultancy, Legal, or Financial environments Strong communication skills with a passion for delivering first-class service Solid technical foundation across Microsoft technologies Stability matters – We’re looking for candidates who have built strong, consistent career journeys and are ready for … their next long-term move. Bonus Points: Microsoft or Azure certifications ITIL Service Management knowledge This is your chance to join a forward-thinking company that genuinely invests in your skills and career. If you're driven, personable, and ready for your next big move we'd love to More ❯

week onsite in Central London Exciting client environment – Financial, Legal, and MSP sector exposure What you’ll be doing: Managing incidents, change requests, and service delivery Working closely with executives, offering 2nd/3rd line support Vulnerability scanning, remediation (Nessus, Defender 365), and patch management Project support and … candidate background: Previous experience supporting clients in the MSP, Consultancy, Legal, or Financial environments Strong communication skills with a passion for delivering first-class service Solid technical foundation across Microsoft technologies Stability matters – We’re looking for candidates who have built strong, consistent career journeys and are ready for … their next long-term move. Bonus Points: Microsoft or Azure certifications ITIL Service Management knowledge This is your chance to join a forward-thinking company that genuinely invests in your skills and career. If you're driven, personable, and ready for your next big move we'd love to More ❯

lead a team in a fast-paced Managed Services environment? We’re looking for an experienced leader with strong commercial instincts, a passion for service excellence, and a track record of driving operational success within the MSP world. What’s the role? You’ll be at the heart of … our growing technical delivery function, leading a team of 9 direct reports and around 70 talented professionals. Your mission? Keep service standards sky-high, costs under control, and clients delighted – all while nurturing the team and supporting continuous improvement across our Managed Services and Professional Services functions. What … you’ll be doing: Leading day-to-day operations across two key service areas – Managed Services (on-site) and Professional Services (remote consultancy). Driving performance against KPIs, budgets, and delivery targets. Coaching and developing team leaders – setting clear goals and inspiring high performance. Ensuring we have the More ❯

lead a team in a fast-paced Managed Services environment? We’re looking for an experienced leader with strong commercial instincts, a passion for service excellence, and a track record of driving operational success within the MSP world. What’s the role? You’ll be at the heart of … our growing technical delivery function, leading a team of 9 direct reports and around 70 talented professionals. Your mission? Keep service standards sky-high, costs under control, and clients delighted – all while nurturing the team and supporting continuous improvement across our Managed Services and Professional Services functions. What … you’ll be doing: Leading day-to-day operations across two key service areas – Managed Services (on-site) and Professional Services (remote consultancy). Driving performance against KPIs, budgets, and delivery targets. Coaching and developing team leaders – setting clear goals and inspiring high performance. Ensuring we have the More ❯

Content Services DESCRIPTION How often have you had an opportunity to be at ground zero of a disruptive, fast-growing, and evolutionary global Amazon service? How frequently do you get to start from the foundation and solve customer needs at a global scale in a fast-growing entertainment streaming … position and global reach. If this sounds interesting, come build the future of streaming entertainment with us! Prime Video is a global premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one … Prime Video meets the highest standards for content publishing. This includes owning future-proofing the digital supply chain, setting spec requirement roadmaps, improving partner delivery experience, and delivering programs that drive innovation and efficiency that enhance the global customer experience. The Partner Operations Organization within Prime Video is looking More ❯

update, and manage databases to ensure the accuracy and confidentiality of sensitive information Assist with preparing reports, presentations, and other documents as needed Customer Service: Provide friendly and professional support to clients and service users, addressing inquiries and resolving issues when necessary Collaborate with team members to enhance … the customer experience and support service delivery Financial Administration: Assist with basic financial functions, such as invoicing, processing payments, and reconciliation of financial records Project Support: Support project management tasks, including tracking progress and assisting in project-related activities Training As a Level 3 Business Administrator Apprentice, you More ❯

be working with a prominent Local Government body based in London to recruit a highly capable Test Lead for a major Dynamics 365 Customer Service transformation programme. This is a key contract role, suited to an experienced QA professional who can take full ownership of User Acceptance Testing (UAT … while ensuring robust quality standards are maintained across both internal teams and an external delivery partner. Key Responsibilities: Lead and coordinate all testing and QA activities on a Dynamics 365 Customer Service implementation. Manage the end-to-end UAT process - from test planning and execution to reporting and … with internal quality expectations. Produce concise and actionable QA reports suitable for both technical and non-technical stakeholders. Champion QA best practices throughout the delivery lifecycle. Essential Skills & Experience: Proven experience as a Test Lead or QA Manager on complex digital transformation programmes. Strong understanding of Microsoft Dynamics More ❯

technical expertise in either software development or IT infrastructure projects. At times, you might need to chip in on business requirement scoping and technical delivery to get the project across the line. You leverage your project management expertise and adept communication skills to lead the end-to-end project … lifecycle and by doing so, you directly shape the success of IT projects, and therefore our business. Key Responsibilities: Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary Taking ownership of critical risks and issues, coordinating resolution with all appropriate constituents, and establishing effective … communication between stakeholders Developing a deep understanding of projects to gain insights into the scope of service delivery Manage metrics reporting and analysis of business demand against capacity constraints Manage the development and delivery of IT products utilizing Scrum and Kanban methodologies Focus on the constant improvement More ❯

technical expertise in either software development or IT infrastructure projects. At times, you might need to chip in on business requirement scoping and technical delivery to get the project across the line. You leverage your project management expertise and adept communication skills to lead the end-to-end project … lifecycle and by doing so, you directly shape the success of IT projects, and therefore our business. Key Responsibilities: Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary Taking ownership of critical risks and issues, coordinating resolution with all appropriate constituents, and establishing effective … communication between stakeholders Developing a deep understanding of projects to gain insights into the scope of service delivery Manage metrics reporting and analysis of business demand against capacity constraints Manage the development and delivery of IT products utilizing Scrum and Kanban methodologies Focus on the constant improvement More ❯

of innovation. We are determined and deliverable (never ruthless or reckless), facing challenges head-on and viewing setbacks as opportunities for growth. As Portfolio Delivery Manager, you will be responsible for a portfolio of projects and will be supporting revenue to grow customers. As a PFM your responsibility will … LAND to EXPAND and EXPAND to SCALE targets Participate and support value workshop discussions Support up to 5 accounts in pre-sales Customer adoption Service Delivery Handle 5-10 active projects; delivered on budget and success criteria, P&L Travelling to customers Handle Escalations and Investment request Ensure … compliance to project delivery playbook Collaboration w/Global staffing on project staffing including use of GCC and partners People Management of Project Managers People management for 3-5 PMs Employee engagement survey - results and actions Performance assessment, development and growth Goals and direction Strategy/Tactic Cognite Initiatives More ❯

Account Manager, you will be responsible for ensuring excellent and consistent rapport with FIS clients. You will act as the primary liaison for the service side of the client relationship, including ongoing relationship management, escalations, project oversight and service delivery. Responsibilities: Client Management: Regularly schedule and conduct meetings … clients to define success and elevate planning conversations to drive real business solutions. Strategic Planning: Develop and implement strategies to drive client success and service excellence. Collaborate with internal stakeholders to align client management strategies with overall business objectives. Operational Efficiency: Drive client-specific root cause and remediation for … clients with the service delivery manager. Support and drive self-service channel adoptions. Partnerships and Process Improvements: Engage partners for process improvements and warm handoffs, ensuring smooth transitions and collaboration with projects, implementations, and sales opportunities. Re-socialize/emphasize standard escalation management and leverage partnerships to More ❯

Management Design, develop and adapt technology best practices and processes for project execution Develop strong technical processes to ensure consistent and quality product and service delivery Build a strong team culture that encourages participation, innovation, problem-solving and motivation Build and develop a competent software development and support … update your skills is a must One or more certifications in Dynamics 365 One or more Dynamics 365 vertical experience including Sales, Marketing, Customer Service, Talent, Finance, HR, Supply Chain and/or custom-built A minimum of four years customising, configuring and developing Dynamics 365 Proven experience using More ❯

Job Title: 1st Line Support Desk Analyst Department: Service Delivery Location: Hampton Wick Office Reports To: Support Team Leader Contract: Type Permanent Contracted Hours/Days: 5 days/37.5 hours per week Salary: £30,000 About Us At Reveal, passion meets purpose. Our body-worn video solutions … countries, our mission to make a positive impact continues to gain momentum. Purpose · To provide first line support by handling Fault Report Forms and Service Requests submitted via telephone, email and online, and managing them through the appropriate hardware and software support processes in line with agreed SLA’s … sufficient details are captured/logged before the case is escalated to the 2nd/3rd line support teams. Your Responsibilities and Tasks Inbound Service Desk Calls · Acting as first point of contact for all inbound customer calls and emails. · Walking customers through the case management process and fulfil More ❯