176 to 200 of 554 Service Delivery Jobs in London

team reports into the Application Support Manager and are responsible for all aspects pertaining to maintenance of the estate from ticket resolution to minor upgrades and patching. Quality of service delivery & support is key, as is a knowledge of application development/integration and an appreciation of infrastructure design within a legal framework/architecture. Strong problem-solving … a team to provide second and third line support and resolution for incidents and problems within an ITIL framework. Collaborate with the application development teams to ensure supportable solution delivery and quality assure systems as they move from development into test and live. Collaborate with the project delivery team to ensure adequate support models are in place for … new applications or products delivered. Work as part of a team to deliver projects to improve systems manageability & supportability (in house & 3rd party) within the Change Management delivery process. Participate in DR invocation and testing and provide maintenance and monitoring of DR/BCP readiness. Creation of technical documentation and facilitation of hand-over for development projects Monitor and More ❯

Job Title Field Service Engineer MRI - London Job Description Job Posting Description In this role, you have the opportunity to make life better Looking at the challenges the world is facing today Philips' purpose has never been more relevant. The world and our customers' needs are changing faster than ever before and while we are proud of what we … do more. That's why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs. The purpose of this Field Service Engineer is to support the technical needs of Philips Imaging customers and customer service partners. Would you like the challenge to work both individually and as part of … and software system failures using established procedures and information. Determining most cost effective repair/solution to minimize customer downtime. Actively participating in an ongoing rotation with the Field Service Engineer team, providing customers with direct remote support in a 5 by 7 working pattern. You are a part of a regional team of collaborative Field Service Engineers More ❯

types of diversity. The Role An opportunity is available for the successful candidate to join our International Cyber Insurance team. The ideal candidate will have prior experience of client service and placing cyber insurance for a range of industries and sectors. Within the role you will have the responsibility of developing business, supporting WTW colleagues Internationally with their portfolio … to WTW policies, procedures, and all regulatory requirements Client Relationship Management Understand the clients’ business, objectives and risk management needs and look for solutions through the provision of ongoing service Develop account service strategy for individual clients in line with Business Unit (BU) process Draw on expertise from specialist technical teams within the BU and across the Group … for clients as required Determine placement strategies to deliver suitable solutions, including price and structure, which meet each clients’ needs Accountability for client service and relationship development with producing offices, direct clients and other stakeholders Placement Management Manage compliant processing of contracts as per FCA and contract certainty requirements Understand, apply and where necessary explain the BU policies and More ❯

Helpdesk Coordinator or Service Desk Coordinator or IT Help Desk London IT Support Firm £30,000 to £40,000 (dep exp) Facilities Helpdesk Coordinator or IT Help Desk in London or Service Desk Coordinator. We’re seeking a highly organised and proactive Helpdesk, or Facilities Helpdesk or Service Desk Coordinator to join a dynamic, fast-paced IT … for all incoming support queries Log and monitor helpdesk requests using the internal ticketing system Assign and escalate issues where necessary, ensuring timely resolution Liaise with internal teams and service providers to follow up on outstanding jobs Keep users informed with clear, timely updates throughout the process Maintain accurate records of all service requests and interventions Support reporting … activities to help identify trends and improve service delivery About You Previous experience in a helpdesk, service desk, or administration role Confident communicator with strong organisational skills Able to juggle multiple tasks and prioritise effectively under pressure Comfortable using ticketing or CRM systems A collaborative approach and willingness to support the wider team Why Apply? You’ll More ❯

DHSC) to provide and upgrade emergency communications for UK ambulance services. ARP has a team of over eighty staff consisting of commercial, finance, project, implementation, technical, user assurance and service colleagues.They are based all over the country to support the successful delivery and maintenance of a £460m programme of work.The aim of ARP is to implement new technology … that provides innovation and enhances patient care with the latest equipment.ARPs solutions also play a longer-term role in preparing the ambulance service for the adoption of the Home Office's Emergency Services Network (ESN). ARP is currently in the process of introducing an array of new technology-based services to Ambulance Trusts and Air Ambulance charities.The Services … data-rich communications products (apps and hardware) for use by over 15,000 frontline paramedic and Control Room staff. Overall, ARP is responsible for providing an end-to-end service covering installation, maintenance, and replacement, which plays a key role in enabling effective response to critical life-threatening incidents. Job description Job responsibilities For further information about this role More ❯

Helpdesk Administrator or Service Desk Coordinator London IT Support Firm £30,000 to £35,000 (dep exp) Helpdesk Administrator in London or Service Desk Coordinator. We’re seeking a highly organised and proactive Helpdesk Administrator or Service Desk Coordinator to join a dynamic, fast-paced IT Support Firm in the heart of London. This role is perfect … for all incoming support queries Log and monitor helpdesk requests using the internal ticketing system Assign and escalate issues where necessary, ensuring timely resolution Liaise with internal teams and service providers to follow up on outstanding jobs Keep users informed with clear, timely updates throughout the process Maintain accurate records of all service requests and interventions Support reporting … activities to help identify trends and improve service delivery About You Previous experience in a helpdesk, service desk, or administration role Confident communicator with strong organisational skills Able to juggle multiple tasks and prioritise effectively under pressure Comfortable using ticketing or CRM systems A collaborative approach and willingness to support the wider team Why Apply? You’ll More ❯

of Development to lead our software development initiatives across various platforms in UKHSA. This is a unique and exciting opportunity to lead a team of talented developers in the delivery of world-class digital solutions for UKHSA. You will: oversee the software development lifecycle, ensuring projects are completed on time, to budget, and the highest quality. Your ability to … innovation and efficiency across our digital platforms. A key aspect of this role is maintaining robust software development governance frameworks and best practices. play a critical role in managing service levels, overseeing Level 2 and Level 3 service management teams, ensuring that issues are resolved quickly and effectively. oversee all aspects of testing, including non-functional, functional, and … s including Principal Developers and Principal DevOps Engineers who in turn will be managing teams of engineers. The ideal candidate will bring extensive expertise in software development best practices, service management, and DevOps methodologies, with a strong track record of managing suppliers, contracts and ensuring the highest standards of quality assurance. Lead the development and deployment of robust services More ❯

created a platform to offer faster, more personalised access to mental health services. The Transformation Manager plays a key role in driving strategic and operational initiatives that enable the delivery of scalable, patient-centred services. Working closely with teams across Product, Clinical, Operations, and Technology, this person ensures alignment, accountability, and execution against company OKRs and strategic priorities. If … you're someone who can turn vision into action, coordinate cross-functional teams, and keep delivery moving in a fast-paced, regulated, and high-growth environment, this role offers a meaningful and impactful next step in your career. What you will be doing:- Contribute to the successful delivery of strategic initiatives by supporting all phases of the project … functional initiatives with clear milestones, change management, and measurable outcomes. Stakeholder Management – Proven ability to work effectively across diverse teams, including clinical, technical, operational, and external partners. Tech-Enabled Service Delivery – Experience collaborating with Product and Technology teams to align service design and delivery with evolving platforms. Operational Mindset – Deep understanding of day-to-day operations More ❯

created a platform to offer faster, more personalised access to mental health services. The Transformation Manager plays a key role in driving strategic and operational initiatives that enable the delivery of scalable, patient-centred services. Working closely with teams across Product, Clinical, Operations, and Technology, this person ensures alignment, accountability, and execution against company OKRs and strategic priorities. If … you're someone who can turn vision into action, coordinate cross-functional teams, and keep delivery moving in a fast-paced, regulated, and high-growth environment, this role offers a meaningful and impactful next step in your career. What you will be doing:- Contribute to the successful delivery of strategic initiatives by supporting all phases of the project … functional initiatives with clear milestones, change management, and measurable outcomes. Stakeholder Management – Proven ability to work effectively across diverse teams, including clinical, technical, operational, and external partners. Tech-Enabled Service Delivery – Experience collaborating with Product and Technology teams to align service design and delivery with evolving platforms. Operational Mindset – Deep understanding of day-to-day operations More ❯

created a platform to offer faster, more personalised access to mental health services. The Transformation Manager plays a key role in driving strategic and operational initiatives that enable the delivery of scalable, patient-centred services. Working closely with teams across Product, Clinical, Operations, and Technology, this person ensures alignment, accountability, and execution against company OKRs and strategic priorities. If … you're someone who can turn vision into action, coordinate cross-functional teams, and keep delivery moving in a fast-paced, regulated, and high-growth environment, this role offers a meaningful and impactful next step in your career. What you will be doing:- Contribute to the successful delivery of strategic initiatives by supporting all phases of the project … functional initiatives with clear milestones, change management, and measurable outcomes. Stakeholder Management – Proven ability to work effectively across diverse teams, including clinical, technical, operational, and external partners. Tech-Enabled Service Delivery – Experience collaborating with Product and Technology teams to align service design and delivery with evolving platforms. Operational Mindset – Deep understanding of day-to-day operations More ❯

created a platform to offer faster, more personalised access to mental health services. The Transformation Manager plays a key role in driving strategic and operational initiatives that enable the delivery of scalable, patient-centred services. Working closely with teams across Product, Clinical, Operations, and Technology, this person ensures alignment, accountability, and execution against company OKRs and strategic priorities. If … you're someone who can turn vision into action, coordinate cross-functional teams, and keep delivery moving in a fast-paced, regulated, and high-growth environment, this role offers a meaningful and impactful next step in your career. What you will be doing:- Contribute to the successful delivery of strategic initiatives by supporting all phases of the project … functional initiatives with clear milestones, change management, and measurable outcomes. Stakeholder Management – Proven ability to work effectively across diverse teams, including clinical, technical, operational, and external partners. Tech-Enabled Service Delivery – Experience collaborating with Product and Technology teams to align service design and delivery with evolving platforms. Operational Mindset – Deep understanding of day-to-day operations More ❯

Role Overview Our client a leading charity is seeking a proactive and technically skilled Senior IT Engineer to lead the delivery, support, and continuous improvement of core infrastructure services. This is a hands-on role where you will oversee systems performance, security, and user support while helping to shape the organisation’s IT roadmap. You’ll act as a … technical expert, project contributor, and mentor within the wider IT team. Key Responsibilities Core Service Delivery: Manage the provision of infrastructure services to ensure reliability, availability, and optimal performance across all supported teams. Helpdesk Oversight: Monitor and resolve support requests in line with service expectations, escalating issues appropriately to second- or third-line support as required. Service … user-friendly guidance and deliver one-to-one or group training sessions to help reduce dependence on IT support. Project Implementation: Contribute technical expertise to infrastructure projects, ensuring timely delivery in line with project goals. Team Mentorship: Provide day-to-day guidance and coaching to junior IT team members, helping them build confidence and capability. Management Support: Deputise for More ❯

a purpose-driven Improvement Programme Manager to join the Children and Education directorate. You will play a pivotal role in the development of the new Hackney Education Alternative Learning Service (HEALS), a groundbreaking three-tiered support model designed to create a sustainable and inclusive education system for all children. This initiative specifically targets the high number of secondary school … will be instrumental in ensuring our services are organised and delivered to the highest standard. Your primary responsibilities will be twofold: To introduce a professional business improvement perspective to service delivery, applying lean practices and a 'keep it simple' approach to organisational design. To provide operational capacity and value to service managers, supporting both routine delivery and the implementation of new working methods, digital applications, and programme management. Key Responsibilities: Programme manage the four core workstreams for the Hackney Education Alternative Learning Service (HEALS): Design Hackney Education Alternative Learning Service (HEALS) "Processes, Panels & Pathways" Develop an Integrated Commissioning Framework Resources and Finances Provide hands-on capacity for a variety of tasks, including briefing More ❯

a purpose-driven Improvement Programme Manager to join the Children and Education directorate. You will play a pivotal role in the development of the new Hackney Education Alternative Learning Service (HEALS), a groundbreaking three-tiered support model designed to create a sustainable and inclusive education system for all children. This initiative specifically targets the high number of secondary school … will be instrumental in ensuring our services are organised and delivered to the highest standard. Your primary responsibilities will be twofold: To introduce a professional business improvement perspective to service delivery, applying lean practices and a 'keep it simple' approach to organisational design. To provide operational capacity and value to service managers, supporting both routine delivery and the implementation of new working methods, digital applications, and programme management. Key Responsibilities: Programme manage the four core workstreams for the Hackney Education Alternative Learning Service (HEALS): Design Hackney Education Alternative Learning Service (HEALS) "Processes, Panels & Pathways" Develop an Integrated Commissioning Framework Resources and Finances Provide hands-on capacity for a variety of tasks, including briefing More ❯

Systems and Customer Service Trainer - 9 Month Fixed Term ContractLocation: Midlands based with national travel and stay over as required Hours: Full-time, 40 hours/week Salary : £45K (Pro Rata) Are you a people-focused trainer who thrives on helping others succeed? Do you have a passion for systems, processes, and delivering exceptional customer service? We're … working with a national contractor in the housing and maintenance sector to recruit a Systems and Customer Service Trainer, a key role supporting the learning and development of frontline and office-based teams. In this role, you'll design and deliver training across key business systems, policies, and customer service standards. You'll be instrumental in onboarding new … starters, upskilling existing staff, and helping drive a "best-in-class" culture across teams. Systems and Customer Service Trainer Responsibilities: Deliver structured training to new and existing staff (including managers, supervisors, and client teams) across housing repairs, planned works, and project teams Develop and maintain user guides, training materials, and support documents to reflect current systems and processes Deliver More ❯

Systems and Customer Service Trainer - 9 Month Fixed Term Contract Location: Midlands based with national travel and stay over as required Hours: Full-time, 40 hours/week Salary : £45K (Pro Rata) Are you a people-focused trainer who thrives on helping others succeed? Do you have a passion for systems, processes, and delivering exceptional customer service? We … re working with a national contractor in the housing and maintenance sector to recruit a Systems and Customer Service Trainer, a key role supporting the learning and development of frontline and office-based teams. In this role, you'll design and deliver training across key business systems, policies, and customer service standards. You'll be instrumental in onboarding … new starters, upskilling existing staff, and helping drive a "best-in-class" culture across teams. Systems and Customer Service Trainer Responsibilities: Deliver structured training to new and existing staff (including managers, supervisors, and client teams) across housing repairs, planned works, and project teams Develop and maintain user guides, training materials, and support documents to reflect current systems and processes More ❯

also contribute to, and play a critical role in, enhancing the framework that ensures McDonald's suppliers deliver robust, resilient and high quality products and services, along with innovative, service-focused solutions that drive continuous improvement and maximise value. The Vendor Manager will also hold responsibility for the ongoing strategy, governance and business relationship with McDonald's tier … have strong development plans, a path for career progression and a succession plan. Set standards with our partners/suppliers to ensure they are held accountable for delivering excellent service and change management which focus on the health, hygiene and continuous improvement of theirproducts and services For locally managed suppliers, establish product roadmaps and maintain a prioritised backlog which … aligns with business OKR's and budget Works closely with the Contracts and Commercial Team to ensure all contracts and commercials for existing and new service partners have robust controls in place to offer protection around service availability and continuity, cyber security and change management and that these controls are subject to regular review. Work closely with Service More ❯

Sr. Cloud Operations Delivery Manager (CODM), Enterprise Support - UKI Job ID: AWS EMEA SARL (UK Branch) The Role: As a Sr. Cloud Operations Delivery Manager , you will serve as a designated operational delivery manager for our enterprise customers needing a premium unified operations and support experience from AWS for their most critical workloads. You will be responsible …/TAM) for services such as Incident Detection and Recovery (IDR), Countdown Premium (CDP) and AWS Managed Services. You will orchestrate resources from across Global Services and managing the delivery of multiple services and resources to our customers. This role requires a strategic thinker with strong leadership skills. Key job responsibilities Act as the single-threaded leader for a … unified operations delivery, including onboarding workloads with stringent uptime requirements, making high-judgment technical decisions that directly impact business continuity, and reporting operational resilience and readiness to key stakeholders. Communicate directly with customer leadership regarding progress, blockers, and operational integrity Partner with Account COAs/TAMs to build and execute customer-specific enablement plans, orchestrating capabilities across multiple technical More ❯

ensuring that day-to-day teaching, learning, and administrative activities are supported by reliable and well-maintained technology, while also contributing to the Centre's broader digital infrastructure and service delivery. This role is primarily based in centre (Stratford) 5 days a week. ABOUT THE ROLE To provide end-user support for Study Group systems at the location at … which the role is based. The responsibility revolves around the use of a Service Desk system to respond to and assist staff members and students with incidents and service requests The tasks this responsibility encompasses will range from desktop support to account and systems administration. These tasks require not only an in-depth knowledge of IT hardware and … software platforms but excellent communication and customer service skills Maintain accurate documentation of systems, configurations, and issue resolution procedures Supporting students with system access Install, configure, and maintain AV equipment including conferencing systems, displays, and sound systems Ensure seamless functionality of AV infrastructure in classrooms, meeting rooms and shared spaces Act as the first point of contact for AV More ❯

Our client, a leading global organisation, is partnering with a prestigious end client based in London.We are excited to offer a fantastic opportunity for a talented Guidewire Delivery Lead to join a dynamic teamon an initial 6-month contract, with the potential for extension. If you are interested and have the relevant skills and experience, please apply promptly to … We are seeking a highly experienced Senior Guidewire Consultant to support a major insurance technology transformation programme. This role involves hands-on leadership across application support, client engagement, project delivery, and systems integration using the Guidewire platform. You will work closely with internal stakeholders and external partners to lead application implementation, optimize support processes, and guide successful transformation initiatives … the configuration and integration of Guidewire InsuranceSuite, Data Products, and Digital Products. Develop and deliver Application Maintenance and Support (AMS) strategies for Guidewire implementations. Align support models with IT Service Management (ITSM) frameworks and ITIL best practices. Ensure effective collaboration with infrastructure, architecture, and operations teams. Client Engagement Build and maintain trusted relationships with stakeholders at all levels. Act More ❯

resolve day-to-day live system incidents across a range of systems including both internally developed and vendor supplied applications. Effectively record and monitor progress of all incidents and service requests raised into the central ITSM tools, providing timely feedback to the business and stakeholders as required. Collaborate with relevant teams to plan, test and implement on-going enhancements … expertise with others, supporting team members as required. Experience required Evident systems analysis skills ideally garnered within an energy, commodity or similar trading environment. Able to manage incidents and service requests while providing timely status updates to users. Understanding of the trade lifecycle (ideally coupled with knowledge of the downstream technical and business processes). Experience of a trading … based service delivery environment. Communication with the business and third-party vendors tracking delivery of vendor support and solutions and ensuring they meet SLAs. Experience in trading and risk management systems for commodities covering front to back-office is highly desirable. Technical requirements Experience in diagnosing application problems in a Windows Server and Azure Kubernetes environment. Must More ❯

the Alpha product set. Customers include top investment management, wealth management, banking, and insurance firms. Role and Responsibilities This role supports the growth and complexity of our business, ensuring service levels are maintained, and relationships with clients are strengthened through continuous review and improvement of CRD's Operations, especially for key strategic clients. The Pod Lead collaborates with Global … and Regional Heads of Delivery to ensure operational control gates are observed, escalating risks as needed. The role also works with On-Boarding, Upgrade teams, Client Management, and the Global Operations Centre to ensure process adherence and effective client lifecycle management. Key responsibilities include process improvement based on data analysis, reporting enhancements, and ensuring platform availability. Key Responsibilities Ensure … for stakeholders and improve case response times. Oversee Incident Management and ensure follow-ups and reviews. General Requirements Minimum 8 years in Financial/Software Services, with experience in Service Management and SaaS environments. Strong analytical skills with experience in ServiceNow and Salesforce. Proven leadership in technical teams and process improvement. Client management experience, especially with senior management. Knowledge More ❯

of the business. This position works across the full lifecycle of customer engagements-from initial RFP/BID process through supporting legal team with negotiation, into programme management and delivery, and finally supporting a seamless transition into operational service. The role ensures effective execution of the established commercial strategy while facilitating continuous improvement in processes and outcomes. Key Accountabilities … mitigation strategies. Contract Management Ensure contract aligns with business objectives. Define commercial frameworks that support long-term profitability and risk management. Ensure contracts are structured to facilitate smooth programme delivery and operational handover. Ensure all agreements and Statement of Works are saved in accordance with company processes Programme Management & Delivery Enablement Provide commercial oversight during programme execution, ensuring … recognition, and cost management throughout project delivery. Support change management processes, ensuring commercial implications are properly assessed and managed. This includes drafting and reviewing change control notifications. Operational Integration & Service Transition Ensure commercial models for ongoing service delivery, including pricing, SLAs, and performance incentives are clearly aligned to contractual agreements. Ensure seamless onboarding of contracts into operational More ❯

of the business. This position works across the full lifecycle of customer engagements-from initial RFP/BID process through supporting legal team with negotiation, into programme management and delivery, and finally supporting a seamless transition into operational service. The role ensures effective execution of the established commercial strategy while facilitating continuous improvement in processes and outcomes. Key Accountabilities … mitigation strategies. Contract Management Ensure contract aligns with business objectives. Define commercial frameworks that support long-term profitability and risk management. Ensure contracts are structured to facilitate smooth programme delivery and operational handover. Ensure all agreements and Statement of Works are saved in accordance with company processes Programme Management & Delivery Enablement Provide commercial oversight during programme execution, ensuring … recognition, and cost management throughout project delivery. Support change management processes, ensuring commercial implications are properly assessed and managed. This includes drafting and reviewing change control notifications. Operational Integration & Service Transition Ensure commercial models for ongoing service delivery, including pricing, SLAs, and performance incentives are clearly aligned to contractual agreements. Ensure seamless onboarding of contracts into operational More ❯

and members' enquiries under the Corporate Complaints Procedure, ensuring high-quality, timely, and empathetic responses. This role requires a strong problem-solver with excellent communication skills, capable of driving service improvements and preventing complaint escalation. You'll play a key part in ensuring the organisation remains accountable, transparent, and committed to excellent customer service. Key Responsibilities: Manage a caseload … customer complaints and member enquiries in line with corporate guidelines. Ensure responses are comprehensive, timely, and customer-focused to avoid unnecessary escalation. Investigate stage 1 complaints thoroughly and recommend service improvements where applicable. Issue determinations and, where appropriate, compensation, aligned with organisational policy. Coordinate cross-departmental responses to complex or high-profile complaints. Hold service teams accountable for … required. Ensure relevant, accessible services and advocacy are available to complainants. Skills and Experience Required: Strong understanding of corporate and statutory complaints procedures. Experience managing complex complaints and customer service issues in a housing or public sector environment. Excellent written and verbal communication skills, with the ability to write clear, empathetic responses. Demonstrated ability to work under pressure, manage More ❯