176 to 200 of 732 Service Delivery Jobs in London

Join a growing digital services team helping organisations design and deliver human-centred digital services that create real-world impact. As a Senior Service Designer , youll lead strategic service design, working closely with clients, users and multidisciplinary Agile teams to improve existing services and create new propositions. … responsibilities: Lead strategic planning across complex services. Create service blueprints, service maps and value propositions . Lead workshops and facilitate stakeholders towards shared outcomes. Design and improve user-centred services . Translate complex organisational and technical problems into clear solutions. Work closely with Agile teams, clients and senior ...

create a legal operations capability from the ground up, with strong executive sponsorship and significant scope to shape strategy, technology adoption, AI implementation, service delivery and operational excellence across a global legal, compliance and governance function. The opportunity You will: Develop and deliver the legal operations strategy … roadmap Design and optimise legal service delivery models across multiple jurisdictions Lead legal technology and AI transformation initiatives Drive process improvement, automation and operational efficiency Build data, reporting and KPI frameworks to demonstrate value and performance Manage legal spend, external counsel programmes and vendor relationships Lead change management ...

will work closely with business representatives, IT colleagues and scrum teams to translate user stories into high-quality Salesforce solutions that support effective service delivery and continuous improvement. Key Duties Translate user stories into functional, scalable Salesforce solutions in line with Salesforce best practice. Develop, integrate, test … maintain features across Salesforce Service Cloud, Experience Cloud and the Contact Centre platform. Collaborate with cross-functional teams to shape technical design, requirements, limitations and implementation plans. Carry out unit, integration and performance testing, investigating and resolving issues identified during testing. Support day-to-day Salesforce operations, including user ...

want to join us on our journey.We are seeking an experienced Programme Manager to direct the development of one integrated plan between the Future Delivery Strategy and Capital Delivery Change Portfolio into a single, coherent transformation programme. Working closely with executive leaders, business sponsors, programme teams, external consultants … delivery partners, the role will provide strategic leadership, programme management, and stakeholder engagement to ensure that current change initiatives align with the future operating model and delivery strategy. The successful candidate will be supporting the IP Service Delivery Lead creating a clear integrated roadmap, managing interdependencies ...

foster them, it’s deeply embedded within our DNA. Invest in us and we’ll invest in you!. Job DescriptionOur ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared … service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling. It’s a core delivery component of the Version 1 ASPIRE Managed Services offering that places AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self ...

London – Nights – Sunday to ThursdayGrade: Level 5Contract: Contract opportunityWorking Environment: Rail/TelecommunicationsWe are currently recruiting for a Network Change Engineer to support the delivery and ongoing management of critical radio and transmission networks within the London Underground environment.This is an excellent opportunity for an experienced engineer with … background in TETRA radio, transmission systems, network management or operational service delivery, looking to work on technically complex rail telecommunications infrastructure.The RoleAs a Network Change Engineer, you will be responsible for provisioning, modifying and removing network services, as well as supporting software and firmware updates across systems managed ...

Thursday Grade: Level 5 Contract: Contract opportunity Working Environment: Rail/Telecommunications We are currently recruiting for a Network Change Engineer to support the delivery and ongoing management of critical radio and transmission networks within the London Underground environment . This is an excellent opportunity for an experienced engineer … with a background in TETRA radio, transmission systems, network management or operational service delivery , looking to work on technically complex rail telecommunications infrastructure. The Role As a Network Change Engineer, you will be responsible for provisioning, modifying and removing network services, as well as supporting software and firmware ...

enterprise clients across EU time zones. The Security Consultant - Endpoint Malware & AI must have extensive security experience, ideally from a Consulting, Professional Services or Service Delivery background supporting enterprise customers. The Security Consultant - Endpoint Malware & AI role is fully remote (UK or EU based) The Security Consultant - Endpoint … fluent in English with excellent client-facing communication skills. Key skills as Security Consultant - Endpoint Malware & AI Extensive security experience Consulting, Professional Services or Service Delivery background Enterprise customer experience Endpoint Malware specialist AI knowledge within security environments Deployment and configuration of endpoint security technologies Trellix, Symantec, CrowdStrike ...

enterprise clients across EU time zones. The Security Consultant - Endpoint Malware & AI must have extensive security experience, ideally from a Consulting, Professional Services or Service Delivery background supporting enterprise customers. The Security Consultant - Endpoint Malware & AI role is fully remote (UK or EU based) The Security Consultant - Endpoint … fluent in English with excellent client-facing communication skills. Key skills as Security Consultant - Endpoint Malware & AI Extensive security experience Consulting, Professional Services or Service Delivery background Enterprise customer experience Endpoint Malware specialist AI knowledge within security environments Deployment and configuration of endpoint security technologies Trellix, Symantec, CrowdStrike ...

enterprise clients across EU time zones. The Security Consultant - Endpoint Malware & AI must have extensive security experience, ideally from a Consulting, Professional Services or Service Delivery background supporting enterprise customers. The Security Consultant - Endpoint Malware & AI role is fully remote (UK or EU based) The Security Consultant - Endpoint … fluent in English with excellent client-facing communication skills. Key skills as Security Consultant - Endpoint Malware & AI Extensive security experience Consulting, Professional Services or Service Delivery background Enterprise customer experience Endpoint Malware specialist AI knowledge within security environments Deployment and configuration of endpoint security technologies Trellix, Symantec, CrowdStrike ...

Service Manager |6-Month Contract | InsideIR35 | Hybrid Location: London (Hybrid, onsite 2 days per week) Contract: Inside IR35 We're supporting a leading organisation within the Utilities sector in the search for an experienced IT Service Manager to join a multi-supplier IT environment. Key Responsibilities Manage … service delivery, ensuring SLAs and KPIs are achieved. Act as the primary contact for suppliers and internal stakeholders. Own Major Incident Management, including participation in an on-call rota. Drive Continuous Service Improvement initiatives across services. Ensure compliance with governance, security, audit, and regulatory requirements. Produce service ...

meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Global Workplace Solutions (GWS) is a division of CBRE uniquely positioned … estate management, are recruiting an Operations Manager to join the team located in London. Job Summary: Ensure team members are continually improving levels of service delivery, drawing on industry best practice setting a high benchmark for the FM's to deliver to in each respective area. Ensure continual ...

execution. As a player-manager, you will be responsible for defining and delivering our wholesale go-to-market strategy, identifying the right product and service offerings for the channel, profiling and onboarding key partners, and building the commercial foundations that will allow Charterhouse to scale significantly through indirect routes … identifying those with the strongest strategic alignment to Charterhouse's capabilities Build compelling sales propositions that leverage Charterhouse's direct-sales strengths and service delivery credentials in a channel context Develop and execute an outreach and engagement plan, including events, campaigns, and direct outreach, in collaboration with Marketing ...

team, focused on helping multinational clients design, implement and run high-quality finance and accounting operations. The role combines technical accounting expertise, managed services delivery, stakeholder leadership and technology-enabled transformation.You will work with leading global brands to improve finance processes, strengthen reporting and controls, and deliver scalable outsourcing … sourcing and transformation solutions. The opportunity offers significant exposure to senior client stakeholders, international delivery teams and emerging finance technologies.BPS provides customised solutions across operational finance, accounting, HR, payroll, company secretarial and tax processes. In Finance BPS, we help clients centralise, streamline and enhance finance activities including transaction processing ...

Drive performance and operational excellence across Shared Service’s Cyber Services function Act as a technical escalation point and line manager Support threat analysis, incident response, and security assurance activities Foster a proactive culture of cyber hygiene and continuous improvement Collaborate across departments to strengthen Shared Service's security posture Deputise for the Service Desk Manager during high workload or absence periods Lead cyber service operations focused on SLA attainment, incident response, and resolution quality Oversee daily workflow distribution and prioritise emerging threats and investigative escalations Ensure complex or unresolved cybersecurity issues are escalated ...

maintenance of secure and stable IT platforms for the business, adherence to company security, accreditation and audit requirements. Lead troubleshooting of all business related service issues. Support the implementation and measurement of key service level agreements (SLAs). Support the maintenance of service quality levels, overseeing diverse … complex customer service events that require drive and focus to resolve. Manage incidents, problems and changes to the service efficiently and effectively following the agreed and documented processes. Including supporting the release of updates into service in line with technology roadmaps and demand management. Maintain all associated ...

maintenance of secure and stable IT platforms for the business, adherence to company security, accreditation and audit requirements. Lead troubleshooting of all business related service issues. Support the implementation and measurement of key service level agreements (SLAs). Support the maintenance of service quality levels, overseeing diverse … complex customer service events that require drive and focus to resolve. Manage incidents, problems and changes to the service efficiently and effectively following the agreed and documented processes. Including supporting the release of updates into service in line with technology roadmaps and demand management. Maintain all associated ...

large well established CLient is urgently recruiting for an experienced Senior Delivery Manager - Technology Operations to lead the delivery of end-user technology services across a multi-site organisation. The chosen Candidate will be responsible for TechBar and desktop support, hardware and software asset management, major incident response … performance of third-party technology support providers. This is a key operational leadership role, combining service delivery, supplier management and continuous improvement. Key Responsibilities Lead the day-to-day delivery of TechBar and desktop support services, ensuring strong SLA performance and customer satisfaction. Manage third-party support ...

large well established CLient is urgently recruiting for an experienced Senior Delivery Manager - Technology Operations to lead the delivery of end-user technology services across a multi-site organisation. The chosen Candidate will be responsible for TechBar and desktop support, hardware and software asset management, major incident response … performance of third-party technology support providers. This is a key operational leadership role, combining service delivery, supplier management and continuous improvement. Key Responsibilities Lead the day-to-day delivery of TechBar and desktop support services, ensuring strong SLA performance and customer satisfaction. Manage third-party support ...

National Security, Safety and Energy (NSSE) Industry in the UK&I. It spans the full solution lifecycle, from pre-sales and bid support to delivery, transformation and service operations and will be critical in delivering the Industry growth target.What you’ll do within your IndustryProvide strategic technical leadership … across the NSSE Industry, working closely with the Client Partners, Account CTO(s), Account Sales Executives, Delivery Teams and Partners & VendorsDevelop NSSE Industry specific technology strategies and roadmaps in conjunction with your fellow industry leadersInnovation - work with the Industry Head to create a compelling improved future position ...

design, evolution, and optimization of our Microsoft Dynamics 365 Customer Engagement platform. The successful candidate will possess expertise in Dynamics 365 Sales, Customer Service, and Customer Insights, coupled with exceptional Business Analysis, Requirements Gathering, Stakeholder Management, and Agile Product Ownership capabilities.This role will act as the bridge between business … stakeholders and technical delivery teams, ensuring business requirements are translated into scalable CRM solutions while driving the strategic product roadmap and prioritization of features that deliver measurable business value.Key Responsibilities:Product Ownership & Roadmap Management:Own and manage the Dynamics 365 CRM product roadmap.Define and prioritize business capabilities, features ...

identity management programme, and establishing prevention, detection and response capabilities to cyber-attacks. The SOC Team Lead drives performance and operational excellence across Shared Service’s Cyber Services function. Acting as both a technical escalation point and line manager, they support the team in threat analysis, incident response … security assurance activities. They foster a proactive culture of cyber hygiene and continuous improvement while collaborating across departments to strengthen Shared Service's security posture. The Team Leader also deputises for the Service Desk Manager during high workload or absence periods. RequirementsOperational Oversight & Incident Coordination Lead cyber service ...

execute strategies to scale the Adaptive Planning practice into a high-performing business unit. Define measurable goals for team growth, client acquisition, and service excellence. Strategic Leadership & Growth Partner with Kainos Sales, Marketing, and Delivery leaders to define and execute strategic and market objectives. Evolve services, methodologies … processes to differentiate competitively. Build strong client relationships to drive bookings, revenue, and valuebased opportunities. Expand business within existing accounts and support sales-to-service transitions. Manage practice financials and profitability. Global Practice Alignment Collaborate with North America and APAC Kainos Adaptive Planning leaders to align strategies, share best ...

execute strategies to scale the Adaptive Planning practice into a high-performing business unit. Define measurable goals for team growth, client acquisition, and service excellence. Strategic Leadership & Growth Partner with Kainos Sales, Marketing, and Delivery leaders to define and execute strategic and market objectives. Evolve services, methodologies … processes to differentiate competitively. Build strong client relationships to drive bookings, revenue, and valuebased opportunities. Expand business within existing accounts and support sales-to-service transitions. Manage practice financials and profitability. Global Practice Alignment Collaborate with North America and APAC Kainos Adaptive Planning leaders to align strategies, share best ...

execute strategies to scale the Adaptive Planning practice into a high-performing business unit. Define measurable goals for team growth, client acquisition, and service excellence. Strategic Leadership & Growth Partner with Kainos Sales, Marketing, and Delivery leaders to define and execute strategic and market objectives. Evolve services, methodologies … processes to differentiate competitively. Build strong client relationships to drive bookings, revenue, and valuebased opportunities. Expand business within existing accounts and support sales-to-service transitions. Manage practice financials and profitability. Global Practice Alignment Collaborate with North America and APAC Kainos Adaptive Planning leaders to align strategies, share best ...