201 to 225 of 536 Service Delivery Jobs in London

to scale our Group Professional Services business, the role of Head of Partner Management will be responsible for leading, shaping and delivering the resourcing partner and agency strategy and service for Group Professional Services (GPS). Working as the Group Head of Partner Management your role is pivotal in maximizing the value derived from your relationships with partners and … Operations and Planning Working with GPS stakeholders and key contacts within the Country Units to shape, evolve and deliver the GPS partnering strategy and offering that augments our internal delivery capability, ensuring that we can provide the highest quality and most cost-effective delivery solutions for our customers. Embed the use of our VMS tool to analyse and … Contractual Management Own, direct and negotiate key strategic contractual renewals, including setting agency strategy across the Group Direct and set out contractual standards with our partners to support quality delivery, mitigate our risks in service delivery and ensure that ethical business and ESG (Environmental, Social and Governance) standards are maintained Manage the partner onboarding criteria and parameters More ❯

Are you ready to take ownership of IT supplier and service performance in a fast-paced, purpose-driven environment? We re looking for an experienced IT Manager to lead vendor management and service delivery for our growing infrastructure-focused business. This is your chance to step into a hands-on role where you'll shape supplier relationships … drive IT service improvements, and influence strategic outcomes - while working with a passionate team that s committed to building better lives and stronger communities. If you're commercially sharp, people-focused, and ready to make a meaningful impact, we d love to hear from you. The Role at a Glance: IT Manager West London - Onsite 4 days a week … infrastructure, construction, and civil engineering sectors. Key Responsibilities: • Manage full lifecycle for 6+ IT/telecoms vendors, including contracts, renewals, and performance reviews • Oversee daily/weekly SLAs, drive service improvements, and align to ITIL metrics • Lead IT governance board; maintain risk register and support ISO/cybersecurity compliance • Control £700k IT OPEX budget; track costs and manage asset More ❯

Are you ready to take ownership of IT supplier and service performance in a fast-paced, purpose-driven environment? We’re looking for an experienced IT Manager to lead vendor management and service delivery for our growing infrastructure-focused business. This is your chance to step into a hands-on role where you'll shape supplier relationships … drive IT service improvements, and influence strategic outcomes - while working with a passionate team that’s committed to building better lives and stronger communities. If you're commercially sharp, people-focused, and ready to make a meaningful impact, we’d love to hear from you. The Role at a Glance: IT Manager West London - Onsite 4 days a week … infrastructure, construction, and civil engineering sectors. Key Responsibilities: • Manage full lifecycle for 6+ IT/telecoms vendors, including contracts, renewals, and performance reviews • Oversee daily/weekly SLAs, drive service improvements, and align to ITIL metrics • Lead IT governance board; maintain risk register and support ISO/cybersecurity compliance • Control £700k IT OPEX budget; track costs and manage asset More ❯

with the Managing Director of the business, playing a key role in establishing and optimising the operational processes in the UK. You will be responsible for ensuring the seamless delivery of services, driving operational efficiency, and maintaining the high standards that define this state-of-the-art solutions provider. Key Responsibilities · Develop and implement operational strategies aligned with the … company’s objectives · Oversee day-to-day cross-departmental operations (production, logistics, procurement, customer services) · Identify and implement process improvements to enhance productivity and service delivery · Lead, mentor, and develop team members to fostering a culture of continuous improvement and exceptional performance · Collaborate with cross-functional teams (HR, sales etc) to streamline processes, achieve operational alignment and deliver … exceptional service · Manage budgets, monitor performance metrics, and achieve operational targets/success · Ensure compliance with all UK regulations and industry standards · Oversee vendor relationships and contract negotiations to ensure cost effectiveness and exceptional service standards · Identify and mitigate operational risks About You We are looking for a results-driven professional with a proven track record in operations More ❯

of working to enhance our client's journey and our employee experience. We are looking for an experienced and dynamic individual to work with our teams to enhance our service delivery offering, working closely with other members of the Transformation team, particularly people change management, and technology to maximise success of delivery, adoption and value creation. The … clear communication and alignment of project/programme objectives. Risk Management: Identify potential risks and develop mitigation strategies. Monitor and manage risks throughout the programme lifecycle to ensure successful delivery and escalate as appropriate to the Portfolio Risk Lead. Demonstrate passion for continuously improving the customer experience by working with project teams to ensure effective adoption of projects, ensuring … management and stakeholders. Skills, knowledge, expertise: 7+ years of/programme/project/change management experience in a large size company with a proven record of successful project delivery working cross-functionally with tech and non-tech teams. Proven experience of successfully managing large complex projects particularly implementing workflow orchestration tools or similar projects in the area of More ❯

details Global telecoms business DUTIES: coordinating and managing the installation of telco networks . Overseeing and mentiring the installations team Project Management : Manage end-to-end projects across network delivery and data center delivery, Plan and oversee all aspects of the projects to deadlines liaise with clients and engineers, Report on the installation status maintain all project documents More ❯

Heathrow - London (Hybrid) Contract Type: Permanent Introduction to role Vanderlande is the global market leader in Airport & Parcel Solutions, and sorting systems for Warehouse Solutions. Working within the Project Delivery team for Airport & Parcel Solutions, the Project Manager will execute the delivery of complex automation system projects into dynamic, evolving and challenging airport and parcel environments. Role Responsibilities … The Project Manager will be flexible, self-reliant, driven, and will provide ownership in managing and leading activities in the delivery of each project from customer order through to final acceptance. These activities could be (but not limited to); planning, procurement, commercial, contractual, financial, documentation, stakeholder management and risk & issue management. This is an ideal role for those looking … and sub-contractors to deliver high quality solutions as per the project requirements and deliverables Using best practice, develop realistic, challenging and robust project plans to ensure the project delivery is a success. Support the development of any business case or bids, whilst ensuring that the plan will realise project and business benefits. Manage project uncertainty through risk planning More ❯

Midweight Public Sector Service Designer Why Join frog Since June 2021, frog is part of Capgemini Invent. frog partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We're inventing the future of customer experiences by delivering market-defining business models, products, services, brand … being empowered to meet the moment, and Make Your Mark on every project, in your studio, your community-and the world at large. What You'll Be Doing The Service Designer will be part of a skilled multidisciplinary team leading on the strategic design, prototyping and build of excellent public services. You'll collaboratively build cross-government services that … problems, focussing on the design of services at scale. In frog we're building a new capability to work at the cutting edge of policy design. We need strategic service designers that understand the policy lifecycle and how to: test iterate and improve policy in the same way you would a digital service. If you're not entirely sure More ❯

3rd Line engineers as well as conducting 3rd Line Engineer duties, with an expected split of 70%/30% between 3rd Line and Team Lead responsibilities. Reporting to the Service Delivery Manager, you will ensure the effective resolution of support tickets, manage escalations, and maintain high levels of customer satisfaction. You will work closely with our Infrastructure Team … Managers and other Support Team Leads, playing an integral role in maintaining the operational efficiency of our service desk support. KEY TASKS Team Lead: Line management of the 3rd Line Support Team Conduct weekly 1-on-1s with team members, including ticket reviews Ensure engineers meet KPIs and adhere to SLAs Guide engineers in adopting correct technical approaches Manage … team workload effectively Handle escalations and liaise with customers Manage problem records assigned to the 3rd line Represent the team at CAB meetings as a technical authority Participate in Service Level Management meetings Support: Monitor 3rd line escalation queue and ensure tickets are addressed within SLAs Assess and resolve 3rd line tickets within agreed SLAs Propose and implement IT More ❯

high-quality IT services. You will be responsible for managing and supporting infrastructure applications, monitoring performance, and ensuring compliance with information security procedures. Your expertise will contribute to continual service improvement and effective problem resolution throughout the information system lifecycle. Key Responsibilities: Execute processes to support IT infrastructure and service delivery, ensuring alignment with business needs and … SLAs.Prepare for new or changed services, managing the change process while maintaining regulatory and professional standards.Monitor and report on application service performance, ensuring availability and capacity meet business demands.Apply information security procedures to maintain compliance across infrastructure applications.Manage system performance, focusing on business performance contributions and financial sustainability.Develop and implement continual service improvement plans.Facilitate both reactive and proactive More ❯

Helpdesk Coordinator or Service Desk Coordinator London IT Support Firm £30,000 to £40,000 (dep exp) Helpdesk Coordinator in London or Service Desk Coordinator. We’re seeking a highly organised and proactive Helpdesk or Service Desk Coordinator to join a dynamic, fast-paced IT Support Firm in the heart of London. This role is perfect for … for all incoming support queries Log and monitor helpdesk requests using the internal ticketing system Assign and escalate issues where necessary, ensuring timely resolution Liaise with internal teams and service providers to follow up on outstanding jobs Keep users informed with clear, timely updates throughout the process Maintain accurate records of all service requests and interventions Support reporting … activities to help identify trends and improve service delivery About You Previous experience in a helpdesk, service desk, or administration role Confident communicator with strong organisational skills Able to juggle multiple tasks and prioritise effectively under pressure Comfortable using ticketing or CRM systems A collaborative approach and willingness to support the wider team Why Apply? You’ll More ❯

Helpdesk Coordinator or Service Desk Coordinator London IT Support Firm £30,000 to £38,000 (dep exp) Helpdesk Coordinator in London or Service Desk Coordinator. We’re seeking a highly organised and proactive Helpdesk or Service Desk Coordinator to join a dynamic, fast-paced IT Support Firm in the heart of London. This role is perfect for … for all incoming support queries Log and monitor helpdesk requests using the internal ticketing system Assign and escalate issues where necessary, ensuring timely resolution Liaise with internal teams and service providers to follow up on outstanding jobs Keep users informed with clear, timely updates throughout the process Maintain accurate records of all service requests and interventions Support reporting … activities to help identify trends and improve service delivery About You Previous experience in a helpdesk, service desk, or administration role Confident communicator with strong organisational skills Able to juggle multiple tasks and prioritise effectively under pressure Comfortable using ticketing or CRM systems A collaborative approach and willingness to support the wider team Why Apply? You’ll More ❯

high-quality IT services. You will be responsible for managing and supporting infrastructure applications, monitoring performance, and ensuring compliance with information security procedures. Your expertise will contribute to continual service improvement and effective problem resolution throughout the information system lifecycle. Key Responsibilities: Execute processes to support IT infrastructure and service delivery, ensuring alignment with business needs and … SLAs. Prepare for new or changed services, managing the change process while maintaining regulatory and professional standards. Monitor and report on application service performance, ensuring availability and capacity meet business demands. Apply information security procedures to maintain compliance across infrastructure applications. Manage system performance, focusing on business performance contributions and financial sustainability. Develop and implement continual service improvement More ❯

Helpdesk Administrator or Service Desk Coordinator London IT Support Firm £30,000 to £35,000 (dep exp) Helpdesk Administrator in London or Service Desk Coordinator. We’re seeking a highly organised and proactive Helpdesk Administrator or Service Desk Coordinator to join a dynamic, fast-paced IT Support Firm in the heart of London. This role is perfect … for all incoming support queries Log and monitor helpdesk requests using the internal ticketing system Assign and escalate issues where necessary, ensuring timely resolution Liaise with internal teams and service providers to follow up on outstanding jobs Keep users informed with clear, timely updates throughout the process Maintain accurate records of all service requests and interventions Support reporting … activities to help identify trends and improve service delivery About You Previous experience in a helpdesk, service desk, or administration role Confident communicator with strong organisational skills Able to juggle multiple tasks and prioritise effectively under pressure Comfortable using ticketing or CRM systems A collaborative approach and willingness to support the wider team Why Apply? You’ll More ❯

meaningful relationships with key customers and position AuditBoard as a long-term partner. Build and lead the Professional Services team in the UK, developing and executing strategies that enhance service delivery and customer satisfaction, both within AuditBoard and through regional relationships with delivery partners. Foster a culture of excellence and continuous improvement by ensuring cross-functional collaboration … as the main point of contact for all professional services-related inquiries in the UK, building and maintaining strong relationships with key stakeholders. Ensure a high level of customer service and resolve any issues swiftly by partnering with teams throughout AuditBoard, including sales, product, engineering, and support. Manage efficient design and delivery of deployment methodologies Utilize knowledge of … nuances to adjust professional services strategies, ensuring alignment with market needs and company growth objectives. Own KPIs for the EMEA book of business in Professional Services, including team utilization, delivery margin, and customer satisfaction, enabling predictable operations and accurate forecasting. Attributes for a Successful Candidate Minimum of 5 years in Professional Services leadership roles Experience delivering software solutions for More ❯

Ops, Prime Video, Partner Operations Management, Prime Video How often have you had an opportunity to be at ground zero of a disruptive, fast-growing, and revolutionary global Amazon service? How frequently do you get to start from the foundation and solve customer needs at a global scale in a fast-growing entertainment streaming industry? At Prime Video, we … speed to accelerate our market position and global reach. If this sounds interesting, come build the future of streaming entertainment with us! Prime Video is a global premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. Prime Video is a … This Senior Manager role is accountable for the overall direction of the team, developing a culture of customer obsession, high performance, and high-quality partner input, leading to consistent delivery of results against organizational objectives. The Partner Operations Management (POM) team is responsible for driving a world-class partner experience through enabling partners to deliver assets of all varieties More ❯

such as IPLC, MPLS VPN, IP Transit, data centre and IT integrated solutions etc. in the region assigned within Europe and Africa; B-end business support, including sourcing telecom service and local access (such as IPLC/IEP, IP-VPN, IP Transit, Data Centre etc.) in the region of Europe and Africa, coordinating the implementation of service delivery and achieving all set sales targets; A-end business support, including inquiry and order processing, agreement negotiation, customer service support for special projects; Working closely with internal and external parties to organise various components needed to initiate, run and conclude sales projects by following sales policies, practices and procedures; Develop and construct good resources for providing services and … and maintains effective good relationships and a high level of satisfaction with direct decision makers of clients; Coordinate the execution or implementation of orders by clients and ensure the delivery with high quality and good service; Involve in the development of new products and services for satisfying demand from clients; Be responsible for all relevant issues within the More ❯

such as IPLC, MPLS VPN, IP Transit, data centre and IT integrated solutions etc. in the region assigned within Europe and Africa; B-end business support, including sourcing telecom service and local access (such as IPLC/IEP, IP-VPN, IP Transit, Data Centre etc.) in the region of Europe and Africa, coordinating the implementation of service delivery and achieving all set sales targets; A-end business support, including inquiry and order processing, agreement negotiation, customer service support for special projects; Working closely with internal and external parties to organise various components needed to initiate, run and conclude sales projects by following sales policies, practices and procedures; Develop and construct good resources for providing services and … and maintains effective good relationships and a high level of satisfaction with direct decision makers of clients; Coordinate the execution or implementation of orders by clients and ensure the delivery with high quality and good service; Involve in the development of new products and services for satisfying demand from clients; Be responsible for all relevant issues within the More ❯

provider with regional offices located across the South, East Anglia, Midlands and London. The Business has grown considerably over the past few years and they are deliver an outstanding service to a growing number of clients. With continuing growth, we are now looking for an experienced and highly motivated IT Support Technician to support the existing team The main … in the London and surrounding area. This role is highly customer-centric, and you will be the point of contact for customer escalations, addressing more complex issues and ensuring service delivery is in line with contractual requirements. This is a hands-on role, when busy you will need to engage on customer visits. You will need to be … applications Knowledge of helpdesk ticketing systems advantageous such as AutoTask Knowledge of RMM systems advantageous such as Datto, TeamViewer Take full responsibility for all A8 customers, providing first-class service support, engage regularly with every customer on a rolling timescale agreed with the IT Service Manager stablish a register of all customers, support required, products supplied, future plans More ❯

in an analytics related role, with multiple stakeholders, and a complex and technical operating environment. Commercial experience with a record of delivering outcomes that add value or impact on service delivery and produce ROI. Experience of working with a range of operational stakeholders; demonstrating excellent communication and engagement. Experience in managing projects or delivering analytics transformation programmes successfully. … Experience in delivering excellent customer service; preferably delivering analytics. Experience of shaping strategy and vision for your service area and delivering it successfully Good experience of working in an agile product delivery model, ideally data related products, as the responsible person Your technical skills will include: Good knowledge (Head of level) around data and analytics that optimise More ❯

Role Summary – We are seeking an experienced 2nd Line Technical Support Analyst to deliver a responsive, efficient, and customer-focused IT support service. You will handle escalations from the Service Desk, manage incidents, problems, and requests within SLA, and ensure excellent service delivery—particularly to VIP users. This role also includes covering the Service Desk when … required and working closely with other technology teams to maintain outstanding customer satisfaction. Key Responsibilities: Act as the point of contact for Service Desk escalations, ensuring timely resolution of incidents, problems, and requests within SLA. Deliver excellent customer service, especially to VIPs, promoting a high degree of teamwork and satisfaction. Process hardware, software, starter, leaver, and change requests … Requirements: Proven experience in a 2nd Line IT support role, ideally within a desktop support environment. Strong knowledge of incident, request, and problem management within SLA frameworks. Excellent customer service skills and ability to communicate clearly. Understanding of IT security principles and asset management. Ability to manage multiple priorities and work well under pressure. Experience supporting VIP users is More ❯

A well known college are looking to recruit a full-time Senior Support Engineer within their Service Delivery team. The college are looking for an appropriately qualified and experienced individual to work within their IT & Systems team across the campuses in Watford, Luton and Hemel Hempstead. You'll work alongside a team to provide technical support for curriculum … multifunction printers, Active Directory, networking, SCCM and Intune Deployment/Reporting, Non-technical skills: Working knowledge of ITIL processes for Incident, Problem and Change management, Hardware Asset management, and service desk applications. You'll have the full support of a dynamic team and opportunities to bring your ideas to the role. Training and development are at the heart of More ❯

Office Location: Central London Client sector: Financial Services Job Summary: Our client is a leading financial services is seeking a Senior Digital Workplace Engineer to lead the design and delivery of digital workplace and EUC technology solutions. This role will shape our digital workplace strategy through 2025 and beyond, focusing on creating and maintaining technology standards that support all … virtualization, and deployment using SCCM and Citrix technologies Maintain enterprise mobility management platforms and ensure seamless user experiences Work with database, storage, network, and monitoring systems to ensure comprehensive service delivery Contribute to long-term technology roadmaps and strategic planning initiatives Design high-level and low-level technical solutions for workplace technology projects Research and recommend best-practice More ❯

ensure minimal downtime and disruption. Contribute to IT infrastructure improvement projects, working alongside project teams to deliver enhancements. Provide guidance and support to global office IT teams, ensuring consistent service delivery and compliance with IT policies and standards. Skills, Knowledge and Expertise Skill/Competency Level Description Microsoft 365 Configuration & Management Expert Deep expertise in configuring, managing, and … to develop and implement security policies and frameworks that protect the organisation's digital assets. Project Management & Leadership Proficient Experience contributing to IT projects, assisting with planning, execution, and delivery, while working alongside cross-functional teams. Strategic Planning & Execution Proficient Ability to support IT strategies that align with organisational goals, including anticipating operational needs and contributing to improvement initiatives. More ❯

and operational metrics to identify opportunities for improvement and growth. Business Solutions Development : Collaborate with cross-functional teams to develop tailored solutions that align with client objectives and enhance service delivery. Documentation : Create comprehensive documentation, including business requirements, project plans, and process flows, to support project execution. Performance Measurement : Establish key performance indicators (KPIs) to measure the success of More ❯