Global Head of Managed Services
- Hiring Organisation
- Jobleads-UK
- Location
- Greater London, England, United Kingdom
them through. Team & Operations Lead and mentor a globally distributed managed services team across multiple time zones Define and improve the operating model, service level agreement frameworks, and delivery standards Foster a culture of technical excellence, accountability, and client obsession Report to the COO on performance metrics, client … health, and strategic initiatives Technical Delivery Get into the weeds to understand what's running, what's failing, and what needs to change. Oversee complex onboarding programmes and ensure technical configurations meet client requirements Live by the right metrics, when something moves in the wrong direction, you've already ...