226 to 250 of 534 Service Delivery Jobs in London

and operational metrics to identify opportunities for improvement and growth. Business Solutions Development : Collaborate with cross-functional teams to develop tailored solutions that align with client objectives and enhance service delivery. Documentation : Create comprehensive documentation, including business requirements, project plans, and process flows, to support project execution. Performance Measurement : Establish key performance indicators (KPIs) to measure the success of More ❯

of human-technology interaction with us. We are seeking an experienced Operations Manager to join our team in London. Key job responsibilities - Develop and drive the overall direction, coordination, service delivery and evaluation of Data Services operations activities - Set the vision, direction and culture of their teams by managing individual and team performance expectations and goals, monitoring real … time service levels and schedule adherence, and holding their teams accountable to meet and exceed performance targets - Collaborate with internal partners to build input-focused operating plans for achievement of key measures - Create a culture where accountability, transparency and collaboration are the norm and where rapid deep dives into root causes of defects is a standard operating practice - Develop … Cambridge site, creating a culture of customer obsession, high performance and high quality throughput. With operations managers and team managers as direct reports this role enables the achievement of service levels, performance & cost goals and successful program implementation. You work in an ever-changing environment where every day brings ambiguously defined problems, new challenges and new opportunities. You are More ❯

support and advice before owners reach crisis point, the team aims to prevent avoidable animal welfare issues and reduce the number of pets relinquished for preventable reasons. A key service in this area is the Behaviour Advice Line (BAL), currently delivered by our Animal Behaviour Team. This new role exists to lead the development of a clear, evidence-based … service model and plan to transform the line into a cost-effective multi-channel service that delivers measurably improved impact for owners and their pets. The role is for one year with the outcome to develop a detailed service model and associated change plan and budget, that is evidence based, co-designed and in alignment with the … future Advice and Support strategy and Operations structure. Iterative changes should be identified for service improvement within the year and a business case for investment produced by the end of July 2026. This is a rare opportunity to shape a service that will positively impact the lives of cats, dogs, and their owners for years to come. You More ❯

A leading provider of secure satellite communications and technical support services is seeking a Technical Service Manager to take ownership of high-priority UK Government support cases. This is a key role supporting MOD satellite communication systems, ensuring that service delivery meets demanding SLAs and through-life performance expectations. This position offers the opportunity to work at … the heart of defence communications, managing technical escalations, driving resolutions, and working closely with engineering, project, and field service teams. Key Responsibilities Manage and oversee all technical support cases related to MOD Commercial Satellite Communication Services. Act as the key point of contact for complex escalations, working alongside engineering, support, and project teams to resolve issues. Ensure service … improvement initiatives. Maintain configuration control using secure systems and prepare technical documentation and case handover notes. Deliver training to 1st/2nd line support staff and onboard new Field Service Engineers. Skills & Experience Required Royal Navy or MOD technical comms experience, particularly in COMSAT, MILSAT, MNE, and message handling systems. Technical knowledge of electrical/electronic systems, networking, and More ❯

of the Steer Group since July 2022, we serve a global client base through 22 offices across four continents and take great pride in providing high quality advisory, customer service and insight into our clients' projects. Our core industry sectors are large scale energy and infrastructure & decentralised energy. We regularly advise on major projects ranging across road and rail … schools and hospitals, to wind, solar and biomass as well as Decentralised Energy projects and Heat Networks, including public service delivery contracts in sectors such as local authorities, healthcare, education and justice. Location: London/Hemel Hempstead, Hertfordshire. We support hybrid working, typically we expect our people to be either in the office, or with clients 60% of … be a senior role in the team, so it is likely to include line management and utilisation of resources across the teams. This role will also lead in the delivery of concurrent advisory mandates, driving the value-add to clients, managing relationships and programmes, and producing (and or reviewing for) high quality client outputs. The role will be varied More ❯

to join our client's digital services team. In this role, you will be responsible for designing, configuring, and optimizing the ServiceNow platform to support enterprise-wide process automation, service delivery, and digital transformation initiatives. This opportunity offers the chance to work across multiple business domains, delivering innovative platform solutions, enabling smarter workflows, and ensuring long-term platform … of Responsibilities ServiceNow Development: Design, build, and maintain modules, configurations, and custom scripts. Process Optimization: Enhance ITSM processes (Incident, Request, Problem, Change) using best practices. User Experience: Improve self-service capabilities through portals and virtual assistants. Integrations: Develop and manage connections with third-party systems via APIs and integration tools. CMDB & Discovery: Configure asset discovery tools and maintain accurate … Flow Designer, Orchestration, and scripting. Performance & Support: Troubleshoot issues, optimize system performance, and ensure platform stability. Testing & Upgrades: Lead testing (manual/automated), UAT, and manage upgrades and patches. Service Catalog: Maintain catalog items, workflows, and approval processes. Security & Access Control: Implement and enforce RBAC and compliance controls. Reporting & Analytics: Create dashboards and reports to provide insights and track More ❯

to join our client's digital services team. In this role, you will be responsible for designing, configuring, and optimizing the ServiceNow platform to support enterprise-wide process automation, service delivery, and digital transformation initiatives. This opportunity offers the chance to work across multiple business domains, delivering innovative platform solutions, enabling smarter workflows, and ensuring long-term platform … of Responsibilities ServiceNow Development: Design, build, and maintain modules, configurations, and custom scripts. Process Optimization: Enhance ITSM processes (Incident, Request, Problem, Change) using best practices. User Experience: Improve self-service capabilities through portals and virtual assistants. Integrations: Develop and manage connections with third-party systems via APIs and integration tools. CMDB & Discovery: Configure asset discovery tools and maintain accurate … Flow Designer, Orchestration, and scripting. Performance & Support: Troubleshoot issues, optimize system performance, and ensure platform stability. Testing & Upgrades: Lead testing (manual/automated), UAT, and manage upgrades and patches. Service Catalog: Maintain catalog items, workflows, and approval processes. Security & Access Control: Implement and enforce RBAC and compliance controls. Reporting & Analytics: Create dashboards and reports to provide insights and track More ❯

to join our client's digital services team. In this role, you will be responsible for designing, configuring, and optimizing the ServiceNow platform to support enterprise-wide process automation, service delivery, and digital transformation initiatives. This opportunity offers the chance to work across multiple business domains, delivering innovative platform solutions, enabling smarter workflows, and ensuring long-term platform … of Responsibilities ServiceNow Development: Design, build, and maintain modules, configurations, and custom scripts. Process Optimization: Enhance ITSM processes (Incident, Request, Problem, Change) using best practices. User Experience: Improve self-service capabilities through portals and virtual assistants. Integrations: Develop and manage connections with third-party systems via APIs and integration tools. CMDB & Discovery: Configure asset discovery tools and maintain accurate … Flow Designer, Orchestration, and scripting. Performance & Support: Troubleshoot issues, optimize system performance, and ensure platform stability. Testing & Upgrades: Lead testing (manual/automated), UAT, and manage upgrades and patches. Service Catalog: Maintain catalog items, workflows, and approval processes. Security & Access Control: Implement and enforce RBAC and compliance controls. Reporting & Analytics: Create dashboards and reports to provide insights and track More ❯

to join our client's digital services team. In this role, you will be responsible for designing, configuring, and optimizing the ServiceNow platform to support enterprise-wide process automation, service delivery, and digital transformation initiatives. This opportunity offers the chance to work across multiple business domains, delivering innovative platform solutions, enabling smarter workflows, and ensuring long-term platform … of Responsibilities ServiceNow Development: Design, build, and maintain modules, configurations, and custom scripts. Process Optimization: Enhance ITSM processes (Incident, Request, Problem, Change) using best practices. User Experience: Improve self-service capabilities through portals and virtual assistants. Integrations: Develop and manage connections with third-party systems via APIs and integration tools. CMDB & Discovery: Configure asset discovery tools and maintain accurate … Flow Designer, Orchestration, and scripting. Performance & Support: Troubleshoot issues, optimize system performance, and ensure platform stability. Testing & Upgrades: Lead testing (manual/automated), UAT, and manage upgrades and patches. Service Catalog: Maintain catalog items, workflows, and approval processes. Security & Access Control: Implement and enforce RBAC and compliance controls. Reporting & Analytics: Create dashboards and reports to provide insights and track More ❯

Helpdesk Coordinator or Service Desk Coordinator or IT Help Desk London IT Support Firm £30,000 to £40,000 (dep exp) Facilities Helpdesk Coordinator or IT Help Desk in London or Service Desk Coordinator. We’re seeking a highly organised and proactive Helpdesk, or Facilities Helpdesk or Service Desk Coordinator to join a dynamic, fast-paced IT … for all incoming support queries Log and monitor helpdesk requests using the internal ticketing system Assign and escalate issues where necessary, ensuring timely resolution Liaise with internal teams and service providers to follow up on outstanding jobs Keep users informed with clear, timely updates throughout the process Maintain accurate records of all service requests and interventions Support reporting … activities to help identify trends and improve service delivery About You Previous experience in a helpdesk, service desk, or administration role Confident communicator with strong organisational skills Able to juggle multiple tasks and prioritise effectively under pressure Comfortable using ticketing or CRM systems A collaborative approach and willingness to support the wider team Why Apply? You’ll More ❯

Procurement Location: France, UK, Germany, Romania Why we need this role As a Procurement Business Partner you'll play a critical role in enabling successful customer bids and contract delivery by supporting the Sales and Solutions teams with procurement expertise. The role focuses on identifying, negotiating, and securing bespoke supplier contracts that align with specific customer requirements, timelines, and … commercial targets. This includes working closely with suppliers to co-develop tailored delivery models and ensuring procurement solutions are commercially and operationally viable. The role requires strong technical understanding of the services and solutions offered by the business, agility to manage varied bid demands, and the ability to build strategic supplier relationships that enhance the competitiveness of customer proposals. … responsibilities will include: Act as the primary procurement interface for the Sales and Solutions teams in the development of customer bids and proposals. Translate customer solution requirements into supplier delivery requirements and sourcing needs. Identify, engage, and secure suppliers capable of delivering customized or non-standard solutions in line with bid needs. Support the design and negotiation of bespoke More ❯

role where you apply your technical expertise in either software development or IT infrastructure projects. At times, you might need to chip in on business requirement scoping and technical delivery to get the project across the line. You leverage your project management expertise and adept communication skills to lead the end-to-end project lifecycle and by doing so … you directly shape the success of IT projects, and therefore our business. Key Responsibilities: Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary Taking ownership of critical risks and issues, coordinating resolution with all appropriate constituents, and establishing effective communication between stakeholders Developing a deep understanding of projects to gain insights into the scope … of service delivery Manage metrics reporting and analysis of business demand against capacity constraints Manage the development and delivery of IT products utilizing Scrum and Kanban methodologies Focus on the constant improvement of quality, speed and ensuring the team learns and gets better each sprint. Collaborate with Architecture, Engineering, and security teams to comply with established policies More ❯

and PC implementation and optimisation Understand and detailed planning and designing for customer's PC and Network. PC/Network/Desktop Security element configuration including day-to-day service delivery. Migration planning and execution. Support PC and Call Centre system (incl DC server). Proof of concept testing and acceptance testing. Vendor negotiation and control. Development and implementation … for new features and services. Establish and cease PC/Desktop Security systems. Project and service delivery schedule management. Careful consideration to ensure profitable systems and implementation. 1st level troubleshooting with customers and assist them as their escalation point of contact. Maintain secure operations and keep the environment tidy Documented approach for implementation and modification. Visit customer premises … products. Excellent written and verbal communication skill in Japanese is an advantage Ability to investigate and source answers to various email and telephony enquiries about technical issues. Proven customer service experience. Strong time management/multi tasking & organisational skills Strong work ethic. Reliable time keeping and attendance Solid administration background & a keenness to get involved & support all customer service More ❯

and PC implementation and optimisation. Understand and detailed planning and designing for customer's PC and Network. PC/Network/Desktop Security element configuration including day-to-day service delivery. Migration planning and execution. Support PC and Call Centre system (incl DC server). Proof of concept testing and acceptance testing. Vendor negotiation and control. Development and implementation … for new features and services. Establish and cease PC/Desktop Security systems. Project and service delivery schedule management. Careful consideration to ensure profitable systems and implementation. Utilize/update ticketing system. Maintain secure operations and keep the environment tidy. Documented approach for implementation and modification Visit customer premises when required for project or maintenance contract work incl … and verbal communication skill in English and speaking Japanese would be advantage. Ability to investigate and source answers to various email and telephony enquiries about technical issues. Proven customer service experience. Strong time management/multi tasking & organisational skills Strong work ethic. Reliable time keeping and attendance Solid administration background & a keenness to get involved & support all customer service More ❯

Hello! We're Teya. Teya is a payment and software service provider, headquartered in London serving small, local businesses across Europe. Founded in 2019, we build easy to use, integrated tools that enable our members to accept payments and boost business performance. At Teya we believe small, local businesses are the lifeblood of our communities. We're here because … s a level playing field that gives small businesses with a fighting chance against the giants of the high street. We're here because we see banks and legacy service providers making things harder for them. We don't think the best technology or the best service should be reserved for those with the biggest headquarters. We're … and mature CR agents, supporting consistent performance and rapid growth. Drive automation and efficiency: Identify and implement opportunities for automation, digital tools, and process improvements that boost productivity and service quality. Manage third-party teams: Oversee the performance, alignment, and scalability of outsourced CR operations in line with our standards and tone of voice. Partner with country leaders: Work More ❯

Role: SRE & Service Lead - Digital Core Platforms Location: 2 days a week in London Salary: £160,000 + 20% Value Account + Bonus Are you a forward-thinking Engineering Leader with a deep understanding of software engineering, cloud infrastructure, and SRE principles? Do you have a sharp eye for automation, observability, and leading technical teams through digital transformation at … and delivering customer-centric tech Comfortable getting close to the code (10% hands-on involvement expected) What you'll be doing: Leading platform design, observability strategy, and automation-first service delivery Overseeing hosting migration of the Mortgages portfolio to the cloud Owning vulnerability and incident response models across critical services Collaborating with Architecture, Security, and Engineering Leaders to More ❯

Role: SRE & Service Lead - Digital Core Platforms Location: 2 days a week in London Salary: £160,000 + 20% Value Account + Bonus Are you a forward-thinking Engineering Leader with a deep understanding of software engineering, cloud infrastructure, and SRE principles? Do you have a sharp eye for automation, observability, and leading technical teams through digital transformation at … and delivering customer-centric tech Comfortable getting close to the code (10% hands-on involvement expected) What you'll be doing: Leading platform design, observability strategy, and automation-first service delivery Overseeing hosting migration of the Mortgages portfolio to the cloud Owning vulnerability and incident response models across critical services Collaborating with Architecture, Security, and Engineering Leaders to More ❯

self-motivated Engineer to join the Highway Team within Engineering Group Two. This is a unique opportunity to assist a closely-knit team of Engineers and provide comprehensive Engineering service within the Highways team. About the role: You will assist the Principal Highway Engineers to plan, programme and implement the Highway Planned Maintenance in Richmond and Wandsworth. You will … be responsible for the day to day operation of the planned highway work in partnership with other service providers to develop an integrated approach to service delivery and assist in the overall management and delivery of the highway maintenance term contract. The ideal candidate will have a relevant professional qualification in Civil/Highway Engineering andthorough … knowledge of Health and Safety Legislationunder which this service operates together with significant experience in Highway Maintenance. You will: Be able to assess all types of highway defects, agree appropriate remedials, estimate, plan and programme their repair through to completion. Ability to measure and agree payment applications made by the contractor. Supervise works on the public highway and to More ❯

up technology-based companies are wanting to enter the rail technology market, either as a retailer; with a Ticket Issuing System (TIS); as a system supplier or as a service provider. At the same time, we are seeing an ever-increasing demand for skilled assurance guidance from Train Operating Company (TOC) partners; Rail Delivery Group (RDG) colleagues; existing … validating rail retailing systems within our accreditation area. You can expect to have contact with: Ticketing system developers Public internet retailers Internal functions including Project Teams, Marketing, Retail Partnerships, Service Delivery and Retail Strategy Technology suppliers Service providers TOCs Industry bodies (rail and non-rail) Government agencies What experience, skills and knowledge do I need? We are More ❯

expanding Vitesse's presence in serving the global insurance market. You will help us strengthen our engagement with Third Party Administrators (TPAs) and Brokers to create advocates of our service proposition. You will be responsible for ensuring that the insurance companies and all relevant TPA's and Brokers are using the platform optimally, you will drive wider adoption of … Develop strong relationships with our existing key clients through proactive engagement, effective communication and a deep understanding of our product offering Attend and own agenda points at regular business & service review meetings Manage relationships with a portfolio of c.40 insurance customers and platform users - developing and owning the relationship to identify opportunities Fully understand the customer corporate/organization … structure, key ways of operating, key stakeholders and potential whitespace (i.e. where in the company we could offer a service). And to articulate this within Vitesse - to act as a client advocate Clear understanding of customer's multi-level strategy and fit to what doing with Vitesse - e.g. how does the company's annual report relate to what More ❯

as free travel in London Zone 1-6! The purpose of the role is to provide technical support to customers, ensuring you are delivering a high level of customer service at all times and responding to support queries in a timely manner. As IT Engineer your responsibilities will include: 1st and 2nd level troubleshooting with customers and assist them … The experience of design, installation and administration of any cloud is preferred. Understand and detailed planning and designing for enterprise IT environment. IT element configuration including day-to-day service delivery. Proof of concept testing and acceptance testing. Vendor negotiation and control. Development and implementation for new features and services. Establish and cease PC/Server Security systems. Project … and service delivery schedule management. Documented approach for implementation and modification. The successful candidate will be an experienced Helpdesk Engineer with a wide knowledge and proficiency in PC software such as Microsoft WIN 10/11, Microsoft 365, Windows Server, AD administration, Virtualization, Cloud, Office/Mailer, Switch/Router/IPT and firewall products. As IT Engineer More ❯

Location: London, UK Reporting to: Service Delivery Manager Direct Reports: Not applicable Employment type: Permanent, full-time The Solution Specialist's principal objectives are to execute on our on-premises implementations, projects, consultation, and other dedicated client professional services agreements, as well as the client facing team for our rapidly increasing platform projects around the world. They are … responsible for ensuring the delivery of great outcomes for our clients. In summary, they help to generate exceptional client experiences while migrating our clients to our platform offerings. About the role Develop and maintain an extensive understanding of the cinema industry's business operations to effectively configure and support Vista software for clients, becoming an expert in Vista's … and organizational skills with meticulous attention to detail Ability to remain composed under pressure, using independent discretion and judgment to assess situations and respond appropriately Commitment to excellent customer service and dedication to creating great outcomes and working relationships Experience in project management and governance (preferred) Strong knowledge of cinema operations (preferred) Strong knowledge of MS Office (Outlook, Word More ❯

IT Senior Manager, D&A Delivery page is loaded IT Senior Manager, D&A Delivery Apply locations London, United Kingdom time type Full time posted on Posted 9 Days Ago time left to apply End Date: September 19, 2025 (30+ days left to apply) job requisition id JREQ9087 About Us Tate and Lyle is a successful organisation with … capabilities, reallocation of resources and investment to become a leaner, more agile company, leveraging latest technology, process insight and ways of working. About this role: The Senior Data & Analytics Delivery Manager plays a critical role in overseeing the end-to-end delivery of demand for the function. This position is responsible for scheduling demand, on-boarding and offboarding … 3rd party delivery partners, ensuring delivery is within agreed timelines and cost, and for managing adherence to process, guidelines and standards. This senior manager works closely with the functional towers, D&A Solution Designers, development partners and agile teams to ensure a smooth design and delivery process, which delivers the business requirements. This role has line management More ❯

be responsible for the management of IT Suppliers and their services, ensuring they deliver to their contractual commitments. The Head of Strategic Supplier Management will report directly into the Service Delivery Director and will drive cohesion and standardisation across the IT organisation. You will use your experience and expertise within Supplier Relationship Management to be successful in the … of the suppliers. You will work closely with our procurement team to ensure appropriate supplier selection, on-boarding and off-boarding when required. About You Highly experienced in IT Service Management or Supplier Management, preferably in complex, multi-national organisations Proven experience in working with the ITIL methodology Experience in strategic Supplier Management Ability to communicate and build relationships … outside the IT function, and to foster a collaborative working relationship with various stakeholders Knowledge and use of Service Management software, preferably ServiceNow Effective Supplier Management focussing on continual service improvement and ensuring continued alignment with a changing Business. Professionalism, tenacity, and attention to detail particularly with performance reporting Strong interpersonal, management and influencing skills An extensive understanding More ❯

New Job Alert - Senior Data Analyst - Local Government Transformation A UK local authority is undertaking a significant, multi-year transformation programme across core service areas including Adult Social Care , Children's Services , and Housing . This programme is data-led and insight-driven, aiming to modernise outdated systems, improve service delivery, and foster a culture of continuous … of frontline services Link and reconcile data from disconnected systems to provide accurate, meaningful insights Coach non-technical staff to build internal understanding and capability in data usage Support service leaders in making informed decisions around resources, costs, and delivery models Essential Skills & Experience MUST have recent experience in Local Government or Council settings (Experience with public sector … validation) Familiarity with relevant local government systems, ideally including: Liquid Logic, Mosaic, NEC, RIO, Academy, Jigsaw Experience cleansing and aligning data from multiple disconnected sources Strong understanding of public service data needs (e.g. adult social care, children's services, housing) Able to work independently and collaborate across technical and non-technical teams Desirable (But Not Essential) NHS or public More ❯