226 to 250 of 787 Service Delivery Jobs in London

with fellow directors across Housing, Leaseholder Services, Neighbourhoods, Property, Technology and Corporate Services, you will ensure the customer's voice shapes decision-making and service design across MTVH. You will: Develop and deliver MTVH's Customer Experience Plan. Lead customer contact, customer account management, customer complaints and customer voice … services. Create a seamless omni-channel customer experience across digital, voice and self-service platforms. Drive the adoption of technology, AI and automation to improve customer outcomes and service efficiency. Embed customer insight and resident feedback into service design and continuous improvement activity. Lead MTVH's approach ...

supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.Job SummaryYour Career We are seeking an experienced Senior Service Desk/Field Engineer to join our IT Service Desk team. You will serve as a technical expert and a key contributor … delivery, optimization, and automation of end-user support and workplace technology services. You’ll take full ownership of complex issues, implement scalable support solutions, and partner with global IT teams to strengthen system reliability and user experience.This role blends hands-on technical execution with strategic problem-solving and process ...

Charity in London are seeking a Service Desk Engineer on a permanent basis to join the team. The role is based in Central London 4 days a week. Our IT services, including our IT infrastructure, are key to many important areas of work within the organisation … smooth running of events and ceremonial occasions. Working closely with the IT Service Delivery Manager, you will provide effective technical support to colleagues across the organisation, helping to ensure that IT services and end-user technology are reliable, secure and well supported. You will provide first and second ...

overall governance and enterprise design of solution fitment with customer requirements. As Large deal architect you will oversee fitment of technical solution design, service design, commercial model and contractual framework for complex solutions in the respective areas of Network/SDWAN/Cloud & security/Unified Collaboration/Mobility … customer requirement, internal readiness and market competitiveness. This is a tactical role that leads large RFP and significantly contributes in aligning end-to-end service model across delivery and assurance cycles with objectives and requirements of the RFP Minimum Qualifications & ExperienceBachelors degree in engineering; 12-15 Years relevant ...

Barclays suppliers relationships by developing Management Information (MI) that meets the needs of the bank and complies with quality and control standards. Development of service level agreements to guide service delivery aligned to time efficiency and support the monitoring of service performance. Collaboration with various stakeholder … groups to align services to the clients’ needs and the banks objectives. Development and execution of service improvement initiatives that improve service efficiency and competitive advantage in the marketplace. Director Expectations To manage a business function, providing significant input to function wide strategic initiatives. Contribute to and influence ...

experienced IT and Help Desk Manager to join our London-based team. In this role, you will lead cross-regional technology operations, service delivery and project delivery across Panavision’s EMEA region. Working closely with our global corporate IT team, you’ll ensure our infrastructure, help desk … fast-moving production-services business across multiple locations. This is a hands‐on leadership role for someone who can balance strategic planning with practical delivery, build strong stakeholder relationships, and keep teams, vendors and projects moving to agreed standards. To succeed in this role, you’ll be organised, accountable ...

design, implementation and administration activitiesUse cases preparation and implementation, connector deployment, maintenance & health checksResponsible for operational activities, Technology escalation support, Security Solution assessment, existing Service maturing and Build activities assistAnalyse potential infrastructure security incidents to determine if incident qualifies as a legitimate security breachEstablishing and governing the security incident … response processes, investigations and security operational processesMaintenance and enhancement of formal service catalogue, service descriptions, targets and performance against theseEnsure security services, tools and platforms are adequately maintainedMonitoring of and reporting on the effectiveness of our security enforcing technologies.Identification and ongoing monitoring of specific security risks and KPIs ...

Overview PJT Partners is seeking an experienced IT Service Manager to lead day‐to‐day IT support operations across our international offices, including London, continental Europe, the Middle East, and APAC. This hands‐on, technical lead role reports to the Global Support Head in New York and the Head … complex or high‐priority incidents across all international locations. Own day‐to‐day performance of the international support team, ensuring SLAs are met and service quality is consistently maintained across London, Europe, Middle East, and APAC. Act as the escalation point for P1/P2 incidents impacting international offices ...

administration activities Use cases preparation and implementation, connector deployment, maintenance & health checks Responsible for operational activities, Technology escalation support, Security Solution assessment, existing Service maturing and Build activities assist Analyse potential infrastructure security incidents to determine if incident qualifies as a legitimate security breach Establishing and governing the security … incident response processes, investigations and security operational processes Maintenance and enhancement of formal service catalogue, service descriptions, targets and performance against these Ensure security services, tools and platforms are adequately maintained Monitoring of and reporting on the effectiveness of our security enforcing technologies. Identification and ongoing monitoring ...

administration activities Use cases preparation and implementation, connector deployment, maintenance & health checks Responsible for operational activities, Technology escalation support, Security Solution assessment, existing Service maturing and Build activities assist Analyse potential infrastructure security incidents to determine if incident qualifies as a legitimate security breach Establishing and governing the security … incident response processes, investigations and security operational processes Maintenance and enhancement of formal service catalogue, service descriptions, targets and performance against these Ensure security services, tools and platforms are adequately maintained Monitoring of and reporting on the effectiveness of our security enforcing technologies. Identification and ongoing monitoring ...

effective operation, optimisation and enhancement of platforms supporting Headquarters and Resident Offices.Working closely with stakeholders across Corporate Services, Information Technology, Procurement and external service providers, the Principal leads the delivery of Smart Workplace initiatives, manages the performance of workplace technology solutions and provides specialist advice to support workplace … line management, technical guidance and development support to the Associate, Smart Workplace.BackgroundThe Sustainability & Smart Workplace function is responsible for the strategic development and operational delivery of Smart Workplace services across the EBRD's global real estate portfolio.Working across Corporate Services, Information Technology, Security, Health & Safety, Procurement, Engineering and Building ...

delivering ERP, HCM and EPM solutions that enable organisations to transform and modernise their core systems. Combining deep domain expertise with end-to-end delivery and managed services, we support some of the UK and Irelands largest organisations in driving business value through Oracle technology. Top-tier Oracle partner … Awards 2026 (4 Gold, 5 Silver, 4 Bronze) Certified Great Place to Work Recognised as a leader in AI & digital transformation consulting with global delivery footprint With 3,800+ people and revenues exceeding €347m/£302m , Version 1 is a market leader in Oracle, Microsoft, and AWS consulting services ...

delivering ERP, HCM and EPM solutions that enable organisations to transform and modernise their core systems. Combining deep domain expertise with end-to-end delivery and managed services, we support some of the UK and Irelands largest organisations in driving business value through Oracle technology. Top-tier Oracle partner … Awards 2026 (4 Gold, 5 Silver, 4 Bronze) Certified Great Place to Work Recognised as a leader in AI & digital transformation consulting with global delivery footprint With 3,800+ people and revenues exceeding 347m/£302m , Version 1 is a market leader in Oracle, Microsoft, and AWS consulting services ...

Senior Service DesignerLocation: London (Hybrid) | Practice Area: Product & Experience | Type: PermanentDesign with impact. Lead with empathy. Transform experiences.The RoleCapco is looking for a Senior Service Designer to help create customer-centric products and services that drive meaningful change in financial services and energy. You’ll work on complex … helping global organisations adopt customer-driven operating models. You'll also help clients identify where AI-enabled capabilities can enhance customer experiences and service delivery in a responsible and user-centred way.What You’ll DoFacilitate senior-level workshops and lead discovery activities to define experience design strategies.Translate user ...

Deputy Laboratory Manager on a 12-month fixed-term maternity cover contract. This is a key leadership role within a specialist clinical laboratory service, providing technical expertise, operational management support, and professional leadership to the TDM team. The successful candidate will work closely with the Laboratory Manager to ensure … delivery of a high-quality, responsive and patient-focused service, supporting the monitoring of immunosuppressants, and other therapeutic drugs. The post holder will provide day-to-day technical leadership, lead service development initiatives and contribute to strategic planning to ensure the laboratory continues to meet accreditation standards ...

been associated with banking since 1833. We combine private and commercial banking, wealth planning and investment management. We believe in traditional relationship and service-led banking powered by modern technology. Job Purpose The Head of Infrastructure and Cloud is accountable for the strategy, engineering, reliability, and operation … platform-centric and cloud-native operating models. Lead the establishment of a platform engineering capability, delivering an internal developer platform (IDP) that enables self-service, automation, and standardisation for engineering and product teams. Own cloud and infrastructure architecture and governance, including workload placement, vendor strategy, technical debt reduction ...

Purpose: Youth Justice Service 1. To provide an effective administrative and support service across all areas of the Youth Justice Service. Duties of the Post: Youth Justice Service To maintain personnel, financial and management information administrativesystems. To place orders for goods and equipment as authorised. To ensure … that inventories of equipment held by the Service are maintained. To maintain a range of different filing systems. To organise, attend and minute professional meetings, To maintain diaries and appointments systems, record of staff movements, arrange duty rotas To assist with the provision of a reception service, (i.e. ...

Belfast, Edinburgh, Manchester We help organisations solve complex challenges by designing and delivering better services, experiences and outcomes. We're looking for a Consultant - Service Transformation to join our growing team and help clients rethink how they serve customers, colleagues and citizens. This is an exciting opportunity to work … alongside Service Designers, Product Managers, User Researchers, Engineers and Strategists to create customer-centric services that deliver measurable business value. What you'll be doing As a Consultant, you'll support the delivery of service transformation engagements from discovery through to implementation. Your responsibilities will include: Conducting ...

high-level business and functional requirements as part scoping engagements.Provide indicative estimate on consulting work required (project management, process consulting, comms and adoption, technical delivery and support) to meet the customer’s requirements.Staying current on product developments/releases to a level required for demonstrations and thought/solutions … understanding business and technical problems addressed by the solutions including key regulations, business drivers, evolving business needs, security etc.In conjunction with Sales and the Delivery team, conduct transition briefing – communicate commitments, expectations etc. in preparation for deployment.Oversee the quality and integration of the solution architecture, design integrity and communications ...

effective operation, optimisation and enhancement of platforms supporting Headquarters and Resident Offices. Working closely with stakeholders across Corporate Services, Information Technology, Procurement and external service providers, the Principal leads the delivery of Smart Workplace initiatives, manages the performance of workplace technology solutions and provides specialist advice to support … technical guidance and development support to the Associate, Smart Workplace. Background The Sustainability & Smart Workplace function is responsible for the strategic development and operational delivery of Smart Workplace services across the EBRD's global real estate portfolio. Working across Corporate Services, Information Technology, Security, Health & Safety, Procurement, Engineering ...

Join us as a technical service leader who thrives on solving complex challenges. You'll work at the intersection of field service and strategic consulting—delivering expert solutions, mentoring teams, and ensuring our customers' systems perform at their best.What will you do? Oversee installation, commissioning, and integration … collaboration Deliver technical consulting to sales teams and customers to identify needs and drive business growth Create detailed technical documentation and reports that support service excellence and continuous improvementWhat are the key skills for success? Predictive Maintenance — expert level; anticipating system failures and optimizing service schedules to maximize ...

level business and functional requirements as part scoping engagements. Provide indicative estimate on consulting work required (project management, process consulting, comms and adoption, technical delivery and support) to meet the customer's requirements. Staying current on product developments/releases to a level required for demonstrations and thought/… business and technical problems addressed by the solutions including key regulations, business drivers, evolving business needs, security etc. In conjunction with Sales and the Delivery team, conduct transition briefing – communicate commitments, expectations etc. in preparation for deployment. Oversee the quality and integration of the solution architecture, design integrity ...

world for our inclusive, meaningful culture and innovative technologies by organizations like Fast Company, Forbes, Newsweek and more. About the job The Cloud Services Delivery team is looking for a Cloud Services Delivery Manager to provide expertise in cloud industry best practices and stay up to date with … investment, while deepening your expertise across cutting-edge technologies and collaborating with some of the brightest minds in the industry As a Cloud Services Delivery Manager, you will: Champion and advocate for the customer experience (voice of the customer), provide real-time and on-demand management of assigned enterprise ...

Senior Service DesignerLocation: London (Hybrid) | Practice Area: Product & Experience | Type: PermanentDesign with impact. Lead with empathy. Transform experiences. The RoleCapco is looking for a Senior Service Designer to help create customer-centric products and services that drive meaningful change in financial services and energy. You'll work … helping global organisations adopt customer-driven operating models. You'll also help clients identify where AI-enabled capabilities can enhance customer experiences and service delivery in a responsible and user-centred way. What You'll DoFacilitate senior-level workshops and lead discovery activities to define experience design strategies. ...

been associated with banking since 1833. We combine private and commercial banking, wealth planning and investment management. We believe in traditional relationship and service-led banking powered by modern technology.Job PurposeThe Head of Infrastructure and Cloud is accountable for the strategy, engineering, reliability, and operation of the enterprise infrastructure … towards platform-centric and cloud-native operating models.Lead the establishment of a platform engineering capability, delivering an internal developer platform (IDP) that enables self-service, automation, and standardisation for engineering and product teams.Own cloud and infrastructure architecture and governance, including workload placement, vendor strategy, technical debt reduction, and avoidance ...