226 to 250 of 549 Service Delivery Jobs in London

IT Helpdesk Engineer (Japanese speaking) Business: IT Service company Company Location: Central London Salary: £27,000 - £29,000 (12 months FTC) Office working: 5 days/week All of the applicants must have an eligible visa for working in the UK. Job description: 1st level troubleshooting with customers and assist them as their escalation point of contact. Hands on … and PC implementation and optimisation. Understand and detailed planning and designing for customer's Network and PC. Network/PC/Desktop Security element configuration including day-to-day service delivery. Migration planning and execution. Support PC and Call Centre system (incl DC server). Requirements: Proficiency in PC software like Microsoft WIN 10/11, Microsoft 365, Windows More ❯

of internal and client-facing products, including third-party tools. You’ll work closely with Operations, Client Success, and Development teams to ensure efficient problem resolution and high-quality service delivery. Key Responsibilities: Provide 2nd line technical support for proprietary and third-party products (e.g., booking platforms, portals, protection tools, and GDS systems). Manage end-to-end incident … Strong troubleshooting skills with experience in XML and server log analysis. Familiarity with GDS systems, especially Sabre; knowledge of Amadeus and Cytric is a plus. Excellent communication and customer service skills, with the ability to simplify complex information. Proactive, methodical, and inquisitive approach to problem-solving. Team-oriented mindset with a willingness to support a variety of users and More ❯

of internal and client-facing products, including third-party tools. You’ll work closely with Operations, Client Success, and Development teams to ensure efficient problem resolution and high-quality service delivery. Key Responsibilities: Provide 2nd line technical support for proprietary and third-party products (e.g., booking platforms, portals, protection tools, and GDS systems). Manage end-to-end incident … Strong troubleshooting skills with experience in XML and server log analysis. Familiarity with GDS systems, especially Sabre; knowledge of Amadeus and Cytric is a plus. Excellent communication and customer service skills, with the ability to simplify complex information. Proactive, methodical, and inquisitive approach to problem-solving. Team-oriented mindset with a willingness to support a variety of users and More ❯

Science Reporting to Head of DPOs Job location Onsite with clients/from home Employment status Permanent, Full-time CANDIDATE PROFILE First and foremost, The DPO Centre is a service business. We look only to recruit proactive, motivated, enthusiastic, customer driven, commercially aware team players, who can clearly demonstrate a passion for what they do and therefore offer an … should also demonstrate an open and forward-thinking mindset, particularly regarding the adoption of emerging technologies, including the responsible use of artificial intelligence (AI), to enhance efficiency, effectiveness, and service delivery. You will be working with a variety of clients which may include Sponsors of Clinical Trials, research organisations, pharmaceutical manufacturing organisations, Clinical research organisations, MedTech and Biotech companies. … than 'easy', course of action is taken Compensation & Benefits Highly competitive, salaries are set according to experience, qualifications and requirements Pension scheme 25 days annual leave + Length of service accrual Wellbeing and Electric Vehicle schemes Holiday Buy Scheme Working Abroad Scheme Group Death in Service Company Maternity and Paternity Pay Personal development Further details on The DPO More ❯

automation workflows, and network security solutions. Drive critical network and IT automation through software development and first-party tooling to optimize network operations, streamline infrastructure management, and enhance IT service delivery. Leverage modern Infrastructure-as-Code (IaC) methodologies and GitOps-driven automation to orchestrate network infrastructure, enforce configuration consistency, and scale IT workflows efficiently. Build and maintain CI/… initiatives with Zero Trust principles and compliance frameworks. Implement role-based access controls (RBAC) and mitigate security risks through automated policies. Work cross-functionally to identify areas for IT service improvement and implement self-service solutions. Manage multiple projects and initiatives, ensuring efficiency and alignment with business objectives. You may be a fit for this role if you More ❯

Department Description: Oracle's Cloud Data Center Operations team is building and supporting new Infrastructure-as-a-Service technologies that operate at high scale in a broadly distributed multi-tenant cloud environment. Our customers run their businesses on our cloud, and our mission is to provide them with best-in-class compute, storage, networking, database, security, and an ever … intake, evaluation, and resolution of issues related to collocated, leased, and owned data center builds. Collaborate with internal teams to set and maintain standards, ensuring consistency and reliability in service delivery. Emerge as the go-to technical authority within the team and across other departments for your assigned area. Approach challenges with a positive attitude, consistently offering innovative and More ❯

and Customers Success Managers to ensure a smooth and successful customer experience from kick-off to go-live Contribute to our scale efforts by improving our project management and delivery operations processes and contributing to our best practices Act as a senior team member within the EMEA Professional Services team, providing onboarding support, mentorship, and coaching to new team … facing project manager, technical program manager, or management consultant role in the SaaS industry You can clearly articulate a typical SaaS implementation methodology and have experience in professional services delivery Experience running complex technical projects, specifically including agile sprint planning, user acceptance testing, quality assurance and software release processes You are a persuasive, results driven customer influencer with outstanding More ❯

and data-driven digital solutions. Responsibilities: Product Strategy & Roadmaps: Define and communicate a product vision that aligns with strategic healthcare objectives, ensuring digital roadmaps address business needs and improve service delivery. End-to-End Product Lifecycle Management: Lead the development, launch, and continuous improvement of digital solutions that streamline processes and enhance client experiences. Stakeholder Collaboration: Partner with internal More ❯

programs are used and delivered effectively Set team and individual goals in-line with overall organizational goals Qualifications Your Experience 10+ years of experience in Customer Success Engineering, Services Delivery, Professional Services, or Consulting 3+ years of experience in people management role Strong consulting and project management skills, with shown results working as a trusted advisor to drive business More ❯

Endeavour has a fantastic long-term contract opportunity for an experienced Service Delivery Manager to join a large, reputable client based in London. The project will focus on: Service delivery for software application maintenance in Java frameworks. Kick-off of offsite deliveries in a wider transformation programme. The successful Service Delivery Manager will have More ❯

Application Support & Service Owner (EMEA) - Payment Messaging System Implementation Introduction: This is a key role within the London office of a leading international bank , supporting the EMEA region. The successful candidate will join the Payments & Compliance Application Support Team , working at the intersection of business and technology in a globally connected environment. The position offers the opportunity to take … ownership of a system migration/implementation across multiple geographies, to ensure aligned service delivery and strategic planning. Key Responsibilities: Service Ownership: Act as Service Owner during the migration between the new systems and provide service support post implementation. Ensure consistent application performance, availability, and operational stability. Maintain full change documentation and lead on release … meet operational objectives, including payment repair success rates. Align application strategies and support models with teams based in New York and other regions. Act as a conduit between IT delivery teams and business stakeholders to ensure transparency, mutual understanding, and delivery of business value. Project & Vendor Management: Manage and deliver projects involving these two applications, including strategic enhancements More ❯

Cyber Security Delivery Manager | Permanent | UK Remote | £50,000 p.a Peaple Talent have partnered with a brilliant consultancy in the UK looking to recruit a Cyber Security Service Delivery Manager on a full-time permanent basis. Our client is located in the South West of England, but are looking to hire remotely due to the client facing … this role. If you are enthusiastic about cybersecurity and skilled at cultivating meaningful client relationships, this would be a suitable role for you. Our client is seeking a Technical Service Delivery Manager who can guide their clients towards enhanced security practices, maximize the value of their offerings, and bring clarity to intricate challenges. They’re looking for someone … with a background in cybersecurity operations, excellent interpersonal abilities and a growth mindset. Someone eager to contribute to the ongoing evolution of both their technical solutions and service delivery. Key Responsibilities: Take full ownership of the day-to-day operational engagement with clients, maintaining consistent dialogue and delivering regular service updates. Work alongside the sales team to help More ❯

with third-party suppliers and managing the IT support team to provide the business with modern, resilient IT Infrastructure. It will also involve implementing strategies and solutions to enhance service quality and performance across a range of systems. Key Responsibilities Technical Support: Ensure the IT infrastructure is efficient and resilient using a combination of 3rd party vendors and an … with 1st-line technical support. In-depth troubleshooting, maintenance, and configuration of user support software Continuous Improvement: Identify opportunities for process optimisation and implement solutions to improve efficiency and service quality. Develop and implement IT support strategies and plans that align with organisational goals. Project Management: Assist with project work supporting the Head of Operational Excellence as required. Scoping … out and planning technical projects, ensuring smooth integrations with existing architecture. Service Desk Operations: Oversee the daily operations of the IT Zoho desk, ensuring timely and effective resolution of technical issues. Monitor workloads & ticketing to ensure that the business is supported within the agreed SLA. Develop and maintain standard operating procedures (SOPs) when processes change/update. Stakeholder Collaboration More ❯

connected and dynamic culture that drives continuous learning and innovation for our customers. Why should you be part of our success story? As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies - breaking down borders that have traditionally limited both hiring and career opportunities. We're … you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work. The role in a nutshell: As the Payroll Service Delivery Manager, you will manage client relationships, ensuring exceptional service and support while identifying growth opportunities. You'll oversee client portfolios, drive satisfaction, and contribute to the … operational meetings, discussions related to escalations or projects occur as committed Issues and requests are being managed according to committed timeframes Conduct monthly Operations Reviews Key Performance Indicator/Service Level Agreement Reporting Joint Escalation Matrices Arrange and facilitate Business Review Meetings (quarterly or semi-annually or annually) to establish deeper relationships Maintain recurring (but no less than monthly More ❯

Radius is seeking an experienced Datacentre Service Implementation Manager with extensive experience of working within a Datacentre environment whether from a Datacentre or MSP. This role is responsible for the day-to-day management of functional tasks relating to the successful and timely Service Delivery of Co-Lo and PWR activities, managing the delivery of all … of contractors and suppliers to agreed KPI’s, adopting a best-in-class approach and driving the organisation towards a 5 Star datacentre. To also work closely with the Service Installation Supervisor role, providing mentoring and coaching to the Specialist role ensuring that Specialist Services are being delivered to the front line, thus enabling the SDM CoLo Installations, to … deliver against agreed KPI and RFS objectives. Project Management: Identifies and manages resources needed for the planning, development and delivery of specified services, primarily rack and cage installations, secondarily providing support to the PWR team. Engages with and influences senior level stakeholders and project teams through change management processes, ensuring that the infrastructure is managed to provide agreed levels More ❯

Radius is seeking an experienced Datacentre Service Implementation Manager with extensive experience of working within a Datacentre environment whether from a Datacentre or MSP. This role is responsible for the day-to-day management of functional tasks relating to the successful and timely Service Delivery of Co-Lo and PWR activities, managing the delivery of all … of contractors and suppliers to agreed KPI’s, adopting a best-in-class approach and driving the organisation towards a 5 Star datacentre. To also work closely with the Service Installation Supervisor role, providing mentoring and coaching to the Specialist role ensuring that Specialist Services are being delivered to the front line, thus enabling the SDM CoLo Installations, to … deliver against agreed KPI and RFS objectives. Project Management: Identifies and manages resources needed for the planning, development and delivery of specified services, primarily rack and cage installations, secondarily providing support to the PWR team. Engages with and influences senior level stakeholders and project teams through change management processes, ensuring that the infrastructure is managed to provide agreed levels More ❯

Radius is seeking an experienced Datacentre Service Implementation Manager with extensive experience of working within a Datacentre environment whether from a Datacentre or MSP. This role is responsible for the day-to-day management of functional tasks relating to the successful and timely Service Delivery of Co-Lo and PWR activities, managing the delivery of all … of contractors and suppliers to agreed KPI’s, adopting a best-in-class approach and driving the organisation towards a 5 Star datacentre. To also work closely with the Service Installation Supervisor role, providing mentoring and coaching to the Specialist role ensuring that Specialist Services are being delivered to the front line, thus enabling the SDM CoLo Installations, to … deliver against agreed KPI and RFS objectives. Project Management: Identifies and manages resources needed for the planning, development and delivery of specified services, primarily rack and cage installations, secondarily providing support to the PWR team. Engages with and influences senior level stakeholders and project teams through change management processes, ensuring that the infrastructure is managed to provide agreed levels More ❯

Select how often (in days) to receive an alert: Senior Service Manager Location: UK - London Job-ID: 212709 Contract type: Standard Business Unit: Customer Success & Service Delivery Life on the team You'll be a primary member of the Leadership Team for your customer(s) together with the Sales team, including Group Managed Services (GMS), Group Professional … be Computacenter's leading services presence for all services delivered and associated growth opportunities, managing customer engagement at a senior level in line with your Account Plan. As the Service Lead you will interface with GMS, PS, GTS, Sales, etc, to ensure that all Contractual and Professional Services, both in life and new opportunities, are delivered consistently and to … the required level of quality, as per the contracted delivery and commercial outcomes. You'll work with GMS Delivery Leadership to ensure that their teams aligned to the account are appropriately aware of all deliverables and are kept engaged with account progress. What you'll do Leadership & Management: Lead and manage the Services teams, ensuring alignment with customer More ❯

customers first. We don't just work for our customers; we work with them, closely understanding their unique needs and challenges. Our commitment is to be more than a service provider; we strive to be a trusted partner, guiding our customers through the ever-changing digital landscape and helping them achieve their business goals. Your Impact As an Account … Service Manager at Deliverect, you will be responsible for managing customer relationships, ensuring service delivery excellence, and driving customer satisfaction. Serving as the primary operational contact, you will work closely with customers to understand their needs, resolve service-related issues, and optimize their experience with Deliverect's products. A Typical Day Reviewing key customer accounts, ensuring … service delivery aligns with SLAs and customer expectations. Proactively engaging with customers to understand their current challenges, providing consultative solutions and technical insights. Monitoring performance metrics such as NPS, retention, and service growth, identifying opportunities for improvement. Collaborating cross-functionally with Account Managers, Product Teams, and Logistics to address operational challenges and enhance service quality. Acting More ❯

Delivery Practice Manager - Global Accounts, AWS Industries Professional Services Do you have IT infrastructure experience in Fortune 500 enterprise customers? Have you hired and led teams of consultants to assist Fortune 500 enterprise customers to manage and implement IT related projects? Can you lead an enterprise customer through a variety of projects involving IT strategy, distributed architecture implementation, and … hybrid cloud operations? Can you build and lead world class teams that drive breakthrough business results using AI/ML? At AWS, we are looking for a Delivery Practice Manager, with a successful record of leading Global Accounts customers through a variety of transformative projects involving IT Strategy, distributed architecture, and hybrid cloud operations, to lead our AWS Professional … from across the AWS customer base and are obsessed about strong success for the Customer. Our team collaborates across the entire AWS organization to bring access to product and service teams, to get the right solution delivered and drive feature innovation based upon customer needs. Key job responsibilities: Engage customers - collaborate with Global Accounts sales managers to develop strong More ❯

being empowered to meet the moment, and Make Your Mark on every project, in your studio, your community-and the world at large. What You'll Be Doing The Service Designer will be part of a skilled multidisciplinary team leading on the strategic design, prototyping and build of excellent public services. You'll collaboratively build cross-government services that … problems, focussing on the design of services at scale. In frog we're building a new capability to work at the cutting edge of policy design. We need strategic service designers that understand the policy lifecycle and how to: test iterate and improve policy in the same way you would a digital service. If you're not entirely sure … and show policy people a new way of working. You're able to evangelise public policy design at all levels of government. An Overview Of The Role As a service designer, you'll be an expert in: Zooming out on the wider context, focus on policy outcomes and zoom in on what people need Designing in a user-centred More ❯

Delivery Consultant - Cloud Architect, Professional Services The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You'll be a … in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle. Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You'll work closely with stakeholders to gather … experienced technology professional, you will be responsible for: - Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs - Providing technical guidance and troubleshooting support throughout project delivery - Collaborating with stakeholders to gather requirements and propose effective migration strategies - Acting as a trusted advisor to customers on industry trends and emerging technologies - Sharing knowledge within the organization More ❯

Support SAM Practice Leadership and Team Assist SAM Practice Leadership in delivering services to global clients. Support team members to ensure consistent delivery, adherence to standards, and continuous improvement. Client Consulting and Solutions Provide consultancy, analysis, advice, and guidance to client organizations. Serve as the point of contact for solutions and questions related to software licensing. Facilitate Unisys and … client standard processes for ITIL core functions such as Software Asset Management. Process and Service Management Manage contractual service support requirements. Present operational and service level reports to internal or external customers. Analyze and report on statistical data related to service levels and operational effectiveness. Provide training and mentoring to ensure process guidelines are understood and … followed. Conduct workshops to identify and address process deficiencies. Review trend analysis for proactive problem management. Work with Service Delivery Managers to monitor SLA performance. Business Development Leverage technical expertise to support business development and proposal development. Support solution development, estimates, and design by leveraging industry and technical knowledge. Service Delivery and Solution Architecture Demonstrate leadership More ❯

Remote Duration: 12 Months Day rate: £695 (Umbrella PAYE) Must be a UK National eligible for BPSS Overview: We are seeking an experienced ServiceNow HRSD Consultant to lead the delivery of a Back-to-Box HR Service Delivery implementation , focusing on the removal of legacy customizations and aligning with best practices for out-of-the-box configuration. … with stakeholders to remove or replace them with native features. Collaborate with HR and IT stakeholders to ensure seamless transition to standard ServiceNow functionality. Configure HR case management, employee service center, lifecycle events, and knowledge management modules. Ensure compliance with ServiceNow best practices and governance policies. Provide guidance on data migration, testing, training, and change management. Support UAT, go More ❯

Role: Level 2/3 IT Engineer - MSP IT Sector Salary: £45,000 Location: Central London We are currently representing a leading Managed Service Provider (MSP) deliver IT solutions that power productivity and growth. From cloud services and cybersecurity to VoIP and workflow automation, we're trusted by businesses across industries to provide proactive, secure, and innovative support. We … thinking, Investors in People Platinum team where your skills will drive real impact. Why Join us? Innovative Environment - Work with tools like Autotask, Salesforce, and Power Automate to streamline service delivery. Career Growth - Access funded certifications and structured progression in a growing MSP. Real Impact - Deliver transformational IT projects including cloud migrations, network security, and VoIP systems. Your Role … As a key member of our engineering team, you'll be responsible for advanced technical support, service improvement, and end-to-end delivery of IT projects. You'll also play a mentoring role and help shape internal processes and automation strategies. Key Responsibilities Support & Troubleshooting Deliver advanced Level 2/3 support across hardware, software, networks, and firewalls. More ❯