251 to 275 of 289 Service Delivery Jobs in London

continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. Why you will love this opportunity as Project Manager - Local Government Services Delivery at Civica. As a Project Manager, you'll play a key role in delivering software solutions to our Local Government customers, ensuring projects are implemented on time, within budget … and to a high standard of quality. You'll lead several concurrent projects, working closely with customers, internal teams, and third parties to provide a seamless delivery experience. This role gives you the opportunity to shape the customer journey, strengthen long-term partnerships, and contribute to continuous improvement within Civica's project management team. You'll also support and More ❯

Engineer on a contract basis. Hybrid working - London based. Role * The First/Second Line Engineer will provide technical support to end-users, ensuring timely resolution of incidents and service requests.* Diagnose and troubleshoot hardware, software, and network issues across desktops, laptops, and mobile devices.* Escalate complex issues to Third line support or vendors when necessary, maintaining clear communication … Directory.* Support Office 365 applications, email configurations, and basic network connectivity.* Maintain accurate documentation of incidents, requests, and system configurations.* Contribute to continuous improvement initiatives, identifying opportunities to enhance service delivery. Profile * The First/Second Line Engineer will have proven experience providing end-user IT support within a professional or corporate environment.* Strong knowledge of Windows 10/ More ❯

in driving strategic and operational excellence across the Client Division. This 12 month, fixed-term role is designed to support ongoing improvements in platform management, data integrity, and client service processes. The Client Services Team ensure a high level of client retention and deliver best-in-class client service to over 120 international clients investing primarily in PATRIZIA … controller for all formal client communications and deliveries. The Analyst will be a key collaborator, working cross-functionally across teams, global colleagues, and internal stakeholders to ensure the consistent delivery of high-quality outputs, with a particular focus on the myPATRIZIA platform and Salesforce data quality. Over time, the role offers opportunities to take ownership of key areas and … contribute to the evolution of client service standards and tools. This role is ideal for a curious, driven, and detail-oriented professional who thrives in a collaborative environment and is motivated by continuous improvement, digital innovation, and long-term impact. Your Responsibilities: myPATRIZIA Platform Management Lead and maintain the Client Services workstream for the myPATRIZIA platform, including documentation uploads More ❯

We’re looking for a proactive and employee-focused Service Desk Analyst to join our IT team at Watkin Jones. In this dynamic role, you’ll be the first point of contact for IT support across the business, ensuring the smooth operation of systems and services for all staff. You’ll provide comprehensive 1st and 2nd line support, including … third-party providers, and regularly travel to various sites and offices, so flexibility is essential. Your responsibilities will include setting up and configuring new and replacement hardware, accurately logging service requests and incidents, and escalating complex technical issues. You’ll deliver IT induction training to new starters, coordinate equipment dispatch via couriers, and collaborate with technical teams to resolve … of undertaking training or learning activities to stay up to date with industry trends, best practices, and developments in your profession. You'll have proven experience with helpdesk or service desk systems, including logging, tracking, and managing service requests and have the ability to utilise these systems to prioritise and resolve issues efficiently, ensuring a high level of More ❯

We’re looking for a proactive and employee-focused Service Desk Analyst to join our IT team at Watkin Jones. In this dynamic role, you’ll be the first point of contact for IT support across the business, ensuring the smooth operation of systems and services for all staff. You’ll provide comprehensive 1st and 2nd line support, including … third-party providers, and regularly travel to various sites and offices, so flexibility is essential. Your responsibilities will include setting up and configuring new and replacement hardware, accurately logging service requests and incidents, and escalating complex technical issues. You’ll deliver IT induction training to new starters, coordinate equipment dispatch via couriers, and collaborate with technical teams to resolve … of undertaking training or learning activities to stay up to date with industry trends, best practices, and developments in your profession. You'll have proven experience with helpdesk or service desk systems, including logging, tracking, and managing service requests and have the ability to utilise these systems to prioritise and resolve issues efficiently, ensuring a high level of More ❯

and delivering the Cloud strategy, managing operations across Azure and AWS, and driving innovation, performance, and financial accountability. This is a senior leadership role with a strong focus on service excellence, continuous improvement, and evolving the organisations cloud capabilities in a fast-moving environment. This is a fully remote role, but you must be based in the UK. Key … Responsibilities Lead and develop the Cloud Services function, ensuring alignment with business goals and client needs. Oversee the design, delivery, and optimisation of multi-cloud environments (Azure, AWS). Partner closely with infrastructure and hosting leaders to ensure seamless hybrid service delivery. Drive efficiency and resilience through data-driven insights and operational reporting. Manage budgets, performance, and Cloud More ❯

Provide IT solutions expertise and customer service in support of the company's clients. Role Duties and key responsibilities: Windows 11 Desktop Operating Systems. Windows 2019/2022/2025 Server environment. Knowledge of Windows Active Directory. Maintain and manage network infrastructures including the core switches, cabling, peripheral devices and related equipment. Install, configure and maintain clients’ servers and … peripheral devices connected to the network. Participate in team projects that enhance the quality and efficiency of technical services. Ensure effective administration support to all departments ensuring quality customer service delivery. Attend training sessions and assist in training workshops for clients and their end-users. Undertake from time to time, other duties which may not form part of this … job description. Deliver High Level of Customer Satisfaction. To ensure excellent customer service is maintained at all times. Housekeeping standards are maintained to the Company’s requirements at all times. Develop and maintain customer site records for relevant support information. Ensure that the Helpdesk is aware of all issues and information regarding sites allocated and falling under your responsibility. More ❯

person support onsite to ensure effective resolution of issues and a high level of customer satisfaction. Utilize ServiceNow for tracking incidents, managing change requests, and ensuring timely resolution of service tickets. Implement and follow IT best practices for incident management, performance monitoring, and network troubleshooting. Manage SSL certificates and configure web servers as needed. Monitor and troubleshoot system performance … issues, including understanding the impact of GPUs, networking, and other hardware components. Handle vendor relationships effectively, coordinating with external partners to resolve issues and optimize service delivery. Maintain familiarity with MacOS systems to provide assistance when necessary. Required Skills Good enterprise IT experience with extensive hands-on expertise in RedHat Enterprise Linux (RHEL), specifically RHEL 8 & 9. Proven experience … experience with Slurm and clustering, is highly desirable. Strong troubleshooting skills for both hardware and software issues. Desirable Skills: Working knowledge of ServiceNow and its application in incident and service management. Familiarity with networking concepts, performance monitoring tools, and GPU technologies. Any experience with scientific applications will be a significant advantage. Exposure to MacOS environments is useful but not More ❯

and supports strategic financial management through expert guidance and strong operational leadership. Key Responsibilities Leadership & Business Partnering Build strong working relationships across departments. Promote a culture of customer-focused service delivery. Work collaboratively with Finance Business Partners and the Head of Financial Planning. Financial Accounting & Audit Lead the annual audit process and prepare financial statements in line with UK … Operations Lead the Financial Services Unit (Revenue and Payments Units). Ensure accurate processing of invoices, tuition fees, staff/student expenses, and supplier payments. Implement KPIs to monitor service efficiency. Research Finance Oversee post-award research funding support and compliance. Finance Systems & Processes Oversee financial systems development and accounting structures. Ensure strong reconciliation and compliance frameworks. Finance Training More ❯

+ Bonus | West London (Hybrid) To apply & learn more please contact jobsoe@bramwithconsulting.co.uk with your CV. Are you an ambitious indirect procurement professional with a knowledge of Third-Party Service contracts, Business Process Outsourcing (BPO) or Offshored Managed Services Models? This is an outstanding opportunity to join a globally renowned, blue-chip household-name brand that leads the market … the way customers experience one of the most immersive and digitally innovative brands on the planet. You’ll play a key role in shaping the future of managed services delivery and broader outsourced service models to ensure smooth business operations and customer satisfaction. You’ll leverage an international supplier base, drive outsourced transformation, and influence senior stakeholders to … supplier risks. Support the business’ move to a leaner, more agile vendor base across onshore and offshore locations for communications and overseas contact centres. Drive long-term savings and service improvements in collaboration with global procurement What You’ll Bring: 3+ years of strong procurement experience across broad indirects. Having worked across managed services, communications, outsourcing, technology, contact centres More ❯

+ Bonus | West London (Hybrid) To apply & learn more please contact jobsoe@bramwithconsulting.co.uk with your CV. Are you an ambitious indirect procurement professional with a knowledge of Third-Party Service contracts, Business Process Outsourcing (BPO) or Offshored Managed Services Models? This is an outstanding opportunity to join a globally renowned, blue-chip household-name brand that leads the market … the way customers experience one of the most immersive and digitally innovative brands on the planet. You’ll play a key role in shaping the future of managed services delivery and broader outsourced service models to ensure smooth business operations and customer satisfaction. You’ll leverage an international supplier base, drive outsourced transformation, and influence senior stakeholders to … supplier risks. Support the business’ move to a leaner, more agile vendor base across onshore and offshore locations for communications and overseas contact centres. Drive long-term savings and service improvements in collaboration with global procurement What You’ll Bring: 3+ years of strong procurement experience across broad indirects. Having worked across managed services, communications, outsourcing, technology, contact centres More ❯

+ Bonus | West London (Hybrid) To apply & learn more please contact jobsoe@bramwithconsulting.co.uk with your CV. Are you an ambitious indirect procurement professional with a knowledge of Third-Party Service contracts, Business Process Outsourcing (BPO) or Offshored Managed Services Models? This is an outstanding opportunity to join a globally renowned, blue-chip household-name brand that leads the market … the way customers experience one of the most immersive and digitally innovative brands on the planet. You’ll play a key role in shaping the future of managed services delivery and broader outsourced service models to ensure smooth business operations and customer satisfaction. You’ll leverage an international supplier base, drive outsourced transformation, and influence senior stakeholders to … supplier risks. Support the business’ move to a leaner, more agile vendor base across onshore and offshore locations for communications and overseas contact centres. Drive long-term savings and service improvements in collaboration with global procurement What You’ll Bring: 3+ years of strong procurement experience across broad indirects. Having worked across managed services, communications, outsourcing, technology, contact centres More ❯

design, launch, and continuous optimisation. Develop and refine after-sales workflows for merchants, covering order cancellations, returns, refunds, and dispute resolution. Collaborate closely with merchant operations, policy, and customer service teams to ensure smooth, compliant, and high-quality service delivery. Gather feedback from merchants, partners, and customers to enhance system capabilities and strengthen Joybuy’s service competitiveness. … What You’ll Bring Bachelor’s degree (or higher) in Business, Supply Chain , or related field. Proven experience in merchant after-sales management, e-commerce product operations, or platform service design . Solid understanding of after-sales workflows and merchant service models (full-managed and semi-managed). Excellent English communication skills and ability to collaborate across diverse More ❯

design, launch, and continuous optimisation. Develop and refine after-sales workflows for merchants, covering order cancellations, returns, refunds, and dispute resolution. Collaborate closely with merchant operations, policy, and customer service teams to ensure smooth, compliant, and high-quality service delivery. Gather feedback from merchants, partners, and customers to enhance system capabilities and strengthen Joybuy’s service competitiveness. … What You’ll Bring Bachelor’s degree (or higher) in Business, Supply Chain , or related field. Proven experience in merchant after-sales management, e-commerce product operations, or platform service design . Solid understanding of after-sales workflows and merchant service models (full-managed and semi-managed). Excellent English communication skills and ability to collaborate across diverse More ❯

services sector to appoint a Head of Global Finance Shared Services . This senior leadership position offers the opportunity to design, establish, and oversee a newly created Finance Shared Service Centre (SSC) model with two international hubs. The role will be central to ensuring finance operations are aligned with corporate strategy, delivering consistent, high-quality service across multiple … jurisdictions, and embedding operational excellence into all aspects of global finance processes. Key Responsibilities Lead the establishment and long-term strategy of the organisation's Finance Shared Service Centres. Oversee global finance operations including accounts payable/receivable, payroll, general ledger accounting, and financial reporting. Develop and implement governance frameworks, performance standards, and compliance controls across international locations. Drive … efficiency and standardisation through process optimisation, automation, and technology-led solutions. Provide senior oversight of geographically dispersed teams, fostering collaboration and ensuring consistency in service delivery. Act as a trusted advisor to senior stakeholders, ensuring finance shared services are aligned with corporate objectives. Candidate Profile A recognised professional accounting qualification (e.g. ACCA, ACA, CIMA or equivalent). Significant leadership More ❯

services sector to appoint a Head of Global Finance Shared Services . This senior leadership position offers the opportunity to design, establish, and oversee a newly created Finance Shared Service Centre (SSC) model with two international hubs. The role will be central to ensuring finance operations are aligned with corporate strategy, delivering consistent, high-quality service across multiple … jurisdictions, and embedding operational excellence into all aspects of global finance processes. Key Responsibilities Lead the establishment and long-term strategy of the organisation's Finance Shared Service Centres. Oversee global finance operations including accounts payable/receivable, payroll, general ledger accounting, and financial reporting. Develop and implement governance frameworks, performance standards, and compliance controls across international locations. Drive … efficiency and standardisation through process optimisation, automation, and technology-led solutions. Provide senior oversight of geographically dispersed teams, fostering collaboration and ensuring consistency in service delivery. Act as a trusted advisor to senior stakeholders, ensuring finance shared services are aligned with corporate objectives. Candidate Profile A recognised professional accounting qualification (e.g. ACCA, ACA, CIMA or equivalent). Significant leadership More ❯

meet user needs and align with the University’s IT strategy. Drive capacity planning and technical development for network services, improving processes, tools, and documentation to enhance support and service delivery. Develop and test network solutions , focusing on data, voice, and wireless technologies; contribute to strategic planning and service improvements based on feedback and research. Coordinate with external … vendors to ensure effective delivery and support of third-party network and telecom services. Lead project work using the Information Services framework , managing your own tasks and supporting the team to meet deliverables and customer expectations. Provide training and documentation for Information Services staff, ensuring high service standards and adherence to ITIL practices. Collaborate across departments to support … disaster recovery and staying current with evolving networking standards and technologies. Handle support requests and troubleshooting , proactively addressing performance issues and ensuring timely responses to user queries via the Service Desk. Perform additional duties as assigned by the Team Lead, within your area of expertise. Essential Experience Essential: Working on large Networking/NAC/DDI/WiFi projects More ❯

in analysing and designing technology solutions to support Corporate Technology Integration within a major integration programme. Operating within a blended team, you will work closely with Architects, Engineers, and Service Designers to capture requirements, assess tooling landscapes, and design technical solutions that enable seamless integration and effective service delivery. You will use structured analysis, technical documentation, and stakeholder … Essential Skills: Strong business analysis experience in technical or system integration environments. Proven ability to capture and document complex technical requirements and workflows. Familiarity with ITSM/ESM tooling, service management processes, and integration approaches. Skilled in stakeholder engagement across technical and non-technical groups. Desirable Skills: Experience with government or large-scale enterprise technology integration programmes. Understanding of … APIs, data exchange standards, and systems interoperability. Knowledge of cloud platforms, enterprise service management, or security tooling. More ❯

in analysing and designing technology solutions to support Corporate Technology Integration within a major integration programme. Operating within a blended team, you will work closely with Architects, Engineers, and Service Designers to capture requirements, assess tooling landscapes, and design technical solutions that enable seamless integration and effective service delivery. You will use structured analysis, technical documentation, and stakeholder … Essential Skills: Strong business analysis experience in technical or system integration environments. Proven ability to capture and document complex technical requirements and workflows. Familiarity with ITSM/ESM tooling, service management processes, and integration approaches. Skilled in stakeholder engagement across technical and non-technical groups. Desirable Skills: Experience with government or large-scale enterprise technology integration programmes. Understanding of … APIs, data exchange standards, and systems interoperability. Knowledge of cloud platforms, enterprise service management, or security tooling. More ❯

in analysing and designing technology solutions to support Corporate Technology Integration within a major integration programme. Operating within a blended team, you will work closely with Architects, Engineers, and Service Designers to capture requirements, assess tooling landscapes, and design technical solutions that enable seamless integration and effective service delivery. You will use structured analysis, technical documentation, and stakeholder … Essential Skills: Strong business analysis experience in technical or system integration environments. Proven ability to capture and document complex technical requirements and workflows. Familiarity with ITSM/ESM tooling, service management processes, and integration approaches. Skilled in stakeholder engagement across technical and non-technical groups. Desirable Skills: Experience with government or large-scale enterprise technology integration programmes. Understanding of … APIs, data exchange standards, and systems interoperability. Knowledge of cloud platforms, enterprise service management, or security tooling. More ❯

in analysing and designing technology solutions to support Corporate Technology Integration within a major integration programme. Operating within a blended team, you will work closely with Architects, Engineers, and Service Designers to capture requirements, assess tooling landscapes, and design technical solutions that enable seamless integration and effective service delivery. You will use structured analysis, technical documentation, and stakeholder … Essential Skills: Strong business analysis experience in technical or system integration environments. Proven ability to capture and document complex technical requirements and workflows. Familiarity with ITSM/ESM tooling, service management processes, and integration approaches. Skilled in stakeholder engagement across technical and non-technical groups. Desirable Skills: Experience with government or large-scale enterprise technology integration programmes. Understanding of … APIs, data exchange standards, and systems interoperability. Knowledge of cloud platforms, enterprise service management, or security tooling. More ❯

grow Codurance's client base. Leverage Networks & Partnerships – Utilise your existing network and our partner ecosystem to generate new opportunities. Collaborate Across Teams – Work closely with marketing, professional services, delivery, and operations to ensure a seamless sales process. Lead the Sales Process – Develop compelling business proposals and navigate complex sales cycles. Represent Codurance's Brand – Be a key ambassador … development tool, to support your personal development and career progression here Life cover and private medical: Long-term sickness cover. Private medical cover including dental, hearing and optical Long service awards: two additional days of holiday when you enter your third year (on top of 25 days), two additional days after five years, two additional days after eight years … days in total) and a month fully paid sabbatical after ten years of service Pension (4% top-up) and income protection: Option to choose from an employer pension top-up to 5% or a holiday voucher for the value of £1000 after 5 years of service. 8% pension top-up or a holiday voucher for the value of More ❯

across assigned accounts to solidify our partnership to enhance adoption, ensure retention and increase overall customer satisfaction. · cNPS & Engagement Tracking – Drive client feedback through regular check-ins, surveys, and service reviews, using insights to improve satisfaction. · Value Realisation & Reporting – Evidence ROI and social value outcomes (e.g. wellbeing, inclusion, sustainability) through data analysis and reporting. · Cross-Functional Collaboration – Advocate for … customer needs/issues cross-departmentally to ensure a seamless experience, sharing insights with Product, Finance, and Operations to improve overall service delivery. · Issue Escalation Support – Provide support in managing escalations alongside senior colleagues, ensuring timely client communication and follow-up. · Onboarding Support – Contribute to client onboarding and training activities where required, supporting the CSM Lead and senior team … such as client retention, adoption rates, organic growth, and Net Promoter Score. · Analytical mindset, confident using data to evidence ROI and improvements. · Experience in the cleaning, facilities management, or service industry is an advantage. · IT literate with a willingness to learn new platforms and digital tools. Additional Requirements · Flexibility to travel frequently to client sites across the UK and More ❯

Play a crucial role in retention, expansion, and the growth of managed and cyber security services. Key Role Responsibilities Manage and grow a portfolio of strategic UK-based managed service clients. Lead and mentor Customer Success Managers located in South Africa. Drive client satisfaction, engagement, and retention through proactive support and strategic planning. Identify and close opportunities for upselling … and cross-selling, particularly in the security services space. Act as the main escalation point for complex account issues. Collaborate with technical, new business, and strategy teams for seamless service delivery. Onboard new clients and ensure smooth transitions and long-term success. Maintain accurate CRM records and monitor account health metrics. Key Attributes Required You must be currently working More ❯

Play a crucial role in retention, expansion, and the growth of managed and cyber security services. Key Role Responsibilities Manage and grow a portfolio of strategic UK-based managed service clients. Lead and mentor Customer Success Managers located in South Africa. Drive client satisfaction, engagement, and retention through proactive support and strategic planning. Identify and close opportunities for upselling … and cross-selling, particularly in the security services space. Act as the main escalation point for complex account issues. Collaborate with technical, new business, and strategy teams for seamless service delivery. Onboard new clients and ensure smooth transitions and long-term success. Maintain accurate CRM records and monitor account health metrics. Key Attributes Required You must be currently working More ❯