251 to 275 of 534 Service Delivery Jobs in London

considering long-term sustainability in all our decisions. In this new role, you will support GPS in expanding and leveraging a network of international partners. This will enable the delivery of professional services skills and capabilities to meet the needs of our customers in regions and territories outside of our core operating countries of the UK, France, and Germany. … develop the partner network (using due diligence, financial analysis, as well as contracting principles and methodologies). Strong relationship management skills are essential, including procurement, negotiation, relationship management, and service portfolio skills. You will also work collaboratively with colleagues across the organization to create a more joined-up partner ecosystem. What youll do Development of a Professional Services International … in the qualification of international opportunities, advising on the best use of the existing international partner network and/or the need to source potential new partners to provide delivery capabilities. Working collaboratively with Partner Management colleagues across Computacenter you will source the most appropriate skills and experience (CVs/profiles) to meet customer requirements to ensure quality delivery More ❯

from initiation through deployment using principles of PMP/DMAIC and or Aon's implementation methodologies for work transfer from a market/function/centre to an agreed Service Delivery Centre (SDC) or Centre of Excellence (CoE) or Third Party Ensure effective transition to ongoing operations team adhering to timelines, budget, scope and per the business case. … Responsible to establish and present technical and economic feasibility for Offshoring (Op Id, Sol Id) and making recommendations during strategic optimization initiatives. Responsible for planning and delivery of all components of implementation work (including implementation planning, staffing, project planning, travel, knowledge transfer strategy and execution, hiring, training and knowledge transfer plans, SLA and metrics, quality plan, seating and technical More ❯

power of working together as a team Passion for understanding our market, product and technology Ability to find innovative and pragmatic solutions Confident in making decisions during investigation and delivery activities What you will need to be successful 2+ years of experience in technical support, implementation or technical account management roles working within Fintech, software, banking businesses or payments … of the payments marketplace is a must. Prior knowledge or exposure to Open Banking ecosystem would be a plus Knowledge of banking security, authentication technologies and identity management solutions Service Delivery and Support Truly passionate about customer delivery and support - with high levels of resilience Previous project management/account management experience with proven ability to prioritize More ❯

areas Experience: 4+ Years Job Location: London We are seeking an experienced and client-centric Customer Success Manager (CSM) to oversee and grow relationships with our IT and ITES service clients. As a key liaison between the client and internal delivery teams, you will be responsible for ensuring customer satisfaction, facilitating smooth project execution, and identifying opportunities to … Ownership:Own customer onboarding, engagement, and retention across assigned accounts. Ensure deliverables are met and clients derive maximum value from services Project Coordination:Work closely with internal technical and delivery teams to monitor timelines, resolve issues, and communicate project status Feedback & Upselling:Collect and synthesize customer feedback to improve services and propose upsell/cross-sell opportunities aligned with … and present regular reports on account health, risks, and success metrics to clients and internal leadership Required Skills and Experience Experience: 4+ years in customer success, account management, or service delivery in an IT/ITES environment Client-Facing Skills: Strong interpersonal and communication skills, with experience engaging mid-to-senior level stakeholders Project Orientation: Understanding of delivery More ❯

Excellent communication skills at all levels Experience of engaging directly with customers, and customer facing teams Understanding of supplier management Understanding and proven ability to define complex sales and service delivery processes Ability to build relationships and collaborate within a complex matrix structure e.g Vodafone Group Good communication and influencing skills for dealing with internal and external stakeholders … technical solutions into enablement for Account Managers and Sales Specialists Knowledge of Cyber Security, understanding of the technology and best in breed partners Broad understanding of Telecommunications/Communication Service Provider marketing, capability, products, etc Worried that you don't meet all the desired criteria exactly? We know that everyone is unique, with multiple aspects to their identity and More ❯

benefit from the highest standard of support, backed by your expertise in our platform and services. As a key member of our Operations team, you'll take ownership of service delivery for specific clients while also working collaboratively to support all clients as needed. You'll develop a strong understanding of each client's needs and operations, handling … and issuing is preferable Strong stakeholder management and experience working with high-level stakeholders such as Heads and C-Suite Experience working in a fast-paced environment where customer service is time critical and has a direct effect on the bottom line Strong experience working in a B2B and customer facing service role, ideally within payments The ability … providers across the globe. Our unique offering is our client-centric approach, combining hands-on support with modern, reliable, and scalable technology. Our assured solution accelerates the development and delivery of consumer and corporate payments components embedded within digital banks, as well as for expense management, B2B payments, crypto, lending, credit, Buy Now Pay Later, FX , remittance, and open More ❯

market strategies for Premier Support and Managed Services, aligning offerings with market trends and customer needs. Supporting the development and monetization of the Channel Partner Support Program, working with service providers, carriers, resellers on onboarding, training, certification and integrated support solutions. Conducting market research, competitor analysis, and identify opportunities for service differentiation, pricing, and packaging. Overseeing the lifecycle … of support and managed service products, from concept and positioning to sales enablement and post-launch performance analysis. Engaging directly with strategic customers and partners to pitch, secure, and expand support and services agreements across various segments. Cultivating and growing relationships with key internal and external stakeholders (customers, partners, industry influencers) to drive brand awareness and market penetration. Monitoring … relevant KPIs and market feedback, providing data-driven recommendations to continuously improve offerings and execution. Partnering closely with sales, product management, service delivery, marketing, legal, and IT teams to ensure consistent and impactful support and managed services strategy. What we're looking for 5+ years in business development, technical support, partner programs, or managed services, ideally in enterprise More ❯

client expectations, evolve constantly and nurture genuine relationships for the long-term. Job requirements The role: As Projects Team Manager, you will be responsible for managing and directing the delivery of Projects and Governance services for a large Insured client. You will be accountable for the timeliness and quality of output provided to the Insured client and the management … working basis. What you will be doing : Ensuring processes are adhered to and reviewed to maintain best practice, drive continual improvement, operational effectiveness and client profitability. Increasing quality of service delivered by continuous and controlled improvement of processes used by the delivery teams. Analysing root cause when issues arise to identify preventative action. Implement required procedural changes to … minimize risk of recurrence. Developing and maintaining a client-specific service delivery and improvement plan for identified clients. Ensuring Errors and omissions are handled in accordance with agreed procedures and within appropriate timescales. Influencing direct reports to take ownership for identifying process changes and providing input to the creation of a solution. Monitoring all project income within own More ❯

and maintain necessary certifications, including Atlassian certification/Accreditation, to support sales efforts and ensure credibility. Collaboration and Team Effort -Lead and collaborate with internal teams to ensure seamless service delivery and client satisfaction; -Collaborate with other Accounts Managers to ensure cohesive regional strategies and share best practices; -Actively participate and lead team meetings, establishing effective rituals, and More ❯

and/or cost benefit. You will also take the opportunity to identify customers that are a churn risk to change the customers into product advocates through your customer service delivery and outcomes. This role requires excellent communication skills, strong customer service skills, a keen analytical mindset, and the ability to lead initiatives that enhance client satisfaction … and analyse sales data for strategic decision-making. Communicate effectively with clients regarding product updates, promotions, and any issues that may arise. Collaborate with internal teams to ensure timely delivery of services and resolve any client concerns. Prepare regular reports on account status, sales performance, and market trends for management review. Lead presentations and meetings with clients to discuss … goals and how our solutions can help achieve them. Requirements Verbal and written fluency in English and Dutch to minimum C1/C2 level. Practiced Contact Centre or Customer Service experience preferred, (any transferable experience considered) Proven experience in a software sales or account management role, Proficiency in Salesforce or similar CRM software is highly desirable. Emotional intelligence, intellectual More ❯

requirements (e.g., Microsoft, Dell, Cisco), including certifications and revenue thresholds. Procurement Operations Oversee all procurement lifecycle activities: assessment, process, negotiation, order fulfillment, and contract lifecycle. Work closely with Sales, Service Delivery, Legal, Security, and Finance for procurement alignment. Build and improve CPQ and procurement automation workflows to increase speed and accuracy. Procurement as a Service ( PraaS) Co … lead the launch of PraaS for Atlas clients, including pricing, fulfillment, client service, and logistics. Create standardized offerings and drive adoption of Atlas Network Rental (HaaS) models. Develop distributor and vendor relationships to support rapid fulfillment and white-labeled client support. Financial Stewardship & Analytics Lead procurement budgeting, forecasting, and cost optimization. Establish KPIs and dashboards to measure procurement efficiency … savings, and service levels. Conduct quarterly business reviews with strategic vendors. Risk Management & Compliance Own procurement risk framework across vendor, delivery, regulatory, and reputational risk. Lead due diligence for new vendors in collaboration with Information Security and Legal. Track and ensure contract compliance across the entire vendor portfolio. Requirements Must-Have 7-10+ years of experience in More ❯

Application Support Manager - Investment Banking - London/Hybrid (Key skills: Application Support, Service Delivery, ITIL, Salesforce, Figaro, Invu, Snowflake, Power BI, Incident Management, Problem Management, Change Management, Application Lifecycle, Team Leadership, SLA Management, Vendor Management, Stakeholder Engagement, Continuous Improvement, Risk & Compliance, Investment Banking) Are you an experienced leader in application support, skilled in managing business-critical systems in … high-pressure environments? Do you excel at leading teams, improving service processes, and partnering with stakeholders to deliver operational excellence? If so, this could be your next challenge. Our client, a leading global investment bank, is seeking an Application Support Manager to oversee mission-critical applications across their front-to-back office operations. You will manage a skilled support … resources to BAU and project needs, and manage stakeholder communications during high-impact events. You'll work closely with development, product, and project teams to ensure smooth transitions from delivery into production support, maintaining stability and performance. Experience in some or all the following technologies is needed: Figaro, Invu, Salesforce, Power BI, Snowflake. Training will also be provided for More ❯

supporting sales with client onboarding, providing frontline Level 1 technical support to API clients, and assisting the global sales team during the sales process. Success is measured by achieving service level targets, maintaining quality in service delivery, and creating value for house accounts. A willingness to learn the sales process and engage with clients is essential. Responsibilities More ❯

Junior Project Manager - Waterfall, PID- Canary Wharf/London - Hybrid - To £35,000 Global client has opportunities for a Junior Project Manager to be responsible for supporting the delivery of a wide range of Business and IT projects and to lead and oversee the delivery and management of small and medium size projects and support Project Managers on … the delivery of larger scale initiatives. As a Junior Project Manager you will have experience of MS Project, Waterfall methodology and ideally Agile and be responsible for ensuring small/medium projects are completed within the scope, time, cost and quality constraints ensuring the appropriate level of governance is applied throughout the project lifecycle and be responsible for the … a detailed project plan to monitor and track progress, assist in the production of the initial Project Risk and Issue registers, prepare project status reports and work with the Service Delivery Team supporting the project plan and associated deliverables ensuring risks and issues are addressed throughout the project lifecycle and the project adheres to the stages and controls More ❯

Junior Project Manager - Waterfall, PID- Canary Wharf/London - Hybrid - To £35,000 Global client has opportunities for a Junior Project Manager to be responsible for supporting the delivery of a wide range of Business and IT projects and to lead and oversee the delivery and management of small and medium size projects and support Project Managers on … the delivery of larger scale initiatives. As a Junior Project Manager you will have experience of MS Project, Waterfall methodology and ideally Agile and be responsible for ensuring small/medium projects are completed within the scope, time, cost and quality constraints ensuring the appropriate level of governance is applied throughout the project lifecycle and be responsible for the … a detailed project plan to monitor and track progress, assist in the production of the initial Project Risk and Issue registers, prepare project status reports and work with the Service Delivery Team supporting the project plan and associated deliverables ensuring risks and issues are addressed throughout the project lifecycle and the project adheres to the stages and controls More ❯

within Employee Benefits What They Will Be Doing Provide strategic leadership and support technological advancement and innovation within the Employee Benefits division. Assist the Head of Technology in managing service delivery, developing robust reporting systems, and ensuring benefit platform & delivery functions align with corporate strategies. Create and implement technology strategies and roadmaps across infrastructure, solutions, data, and … professionals, fostering a culture of high performance and innovation. Ensure compliance with data privacy regulations and manage cybersecurity risks. What We Are Looking For Proven experience in benefit platform & delivery management, ideally within the Employee Benefits or financial services sector. Strong strategic planning and leadership skills, with a track record of driving digital transformation. Experience in developing and implementing More ❯

within Employee Benefits What They Will Be Doing Provide strategic leadership and support technological advancement and innovation within the Employee Benefits division. Assist the Head of Technology in managing service delivery, developing robust reporting systems, and ensuring benefit platform & delivery functions align with corporate strategies. Create and implement technology strategies and roadmaps across infrastructure, solutions, data, and … professionals, fostering a culture of high performance and innovation. Ensure compliance with data privacy regulations and manage cybersecurity risks. What We Are Looking For Proven experience in benefit platform & delivery management, ideally within the Employee Benefits or financial services sector. Strong strategic planning and leadership skills, with a track record of driving digital transformation. Experience in developing and implementing More ❯

drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and unwavering support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their success. This customer-first approach is how … Excel. Strong written and verbal communication skills. Proficiency in composing concise, accurate and appropriately targeted responses. PREFERRED QUALIFICATIONS 3+ years' experience in account management, sales, marketing, buying, or customer service delivery in related industries like retail, telecom, technology or hospitality. Experience using analytical, sales, and productivity tools including Oracle Business Intelligence, Salesforce, Microsoft Office Suites, Microsoft OneNote, and … Microsoft SharePoint. E-Commerce experience preferred. Demonstrated ability in learning tools and processes, effectively utilizing them for service delivery. Effectively manage multiple projects and priorities in a fast-paced, deadline-driven environment. Proven track record of taking ownership and driving results. Strong attention to detail and excellent problem solving skills. is an Equal Opportunity-Affirmative Action Employer - Minority/ More ❯

part of a supportive team that values collaboration andcontinuous improvement.In the last year as an ApplicationAnalyst , you might have: Led the investigation and resolution of arecurring system issue, improving service reliability for hundreds ofusers. Delivered one-to-one coaching to colleagues onusing new digital tools, helping them feel confident and supported. The role You'll be key in helping … usdeliver our work. In this role, you'll: Resolve technical issues: Take ownership of application-related incidents and problems, ensuring timely and effective solutions. Support service improvements: Identify patterns and trends, recommend changes, and help implement improvements that make a real difference. Manage systems: Oversee the configuration, maintenance, and optimisation of digital services and business systems. Show us We … ll be looking for the followingskills, knowledge and experience in your application form: Experience supporting digital services or business systems, including resolving technical issues and improving service performance. Ability to explain technical information clearly to non-technical colleagues, including creating user-friendly guidance or training. Experience working in a fast-paced IT support or service management environment, using More ❯

team to support that expansion. This is a critical, long-term hire and they are seeking an experienced Project Manager to play a central role in leading the successful delivery of complex IT integration projects. You'll join a strategically independent team focused solely on M&A integration, reporting into the IT Service Delivery Manager. With up … to 10 acquisitions planned each year for the next four years, this is a rare opportunity to work in a fast-paced, high-impact environment where your leadership and delivery skills will directly shape enterprise-wide change and you'll gain a significant amount of very valuable experience. Key Responsibilities * Lead the full project lifecycle for M&A-related More ❯

team to support that expansion. This is a critical, long-term hire and they are seeking an experienced Project Manager to play a central role in leading the successful delivery of complex IT integration projects. You'll join a strategically independent team focused solely on M&A integration, reporting into the IT Service Delivery Manager. With up … to 10 acquisitions planned each year for the next four years, this is a rare opportunity to work in a fast-paced, high-impact environment where your leadership and delivery skills will directly shape enterprise-wide change and you'll gain a significant amount of very valuable experience. Key Responsibilities * Lead the full project lifecycle for M&A-related More ❯

community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences. Our company is powered by our connections, our colleagues, and our community. And, we accept … we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs … or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge More ❯

making. Conducting research and analysis of IT information including IT cost data, IT contracts and IT qualitative information. Supporting the development of key documents for a transaction e.g., Transitional Service Agreements, status reports, SteerCo reports and papers addressing strategic issues. Identifying IT synergies, one-off costs, ongoing costs either within a larger team or as an advisor on smaller …/carve-out assignments Excellent understanding of one or more core aspects of a typical IT function, including IT Strategy and Governance, Enterprise Architecture, Application Development, Systems Integration, IT Service Delivery, IT infrastructure, IT financials and IT cost modelling. Exceptional academic background or equivalent experience Good problem solving and analytical skills Experience of operating with senior level stakeholders … professional services environment Analysis of business models and development of target operating models Experience of working Private Equity and Corporate transactions Experience of assisting with the design, development and delivery of IT programmes, or project initiatives Experience of change management and transformation initiatives e.g., Technological or business process changes Connect to your business -Strategy, Risk & Transactions Advisory In an More ❯

assigned by Line Managers which are part of projects or maintenance contract work). Hands on PC and mobile support, Network and PC implementation and optimization. Project management and service delivery schedule management of several key customer projects. Implementation and support of on-premises and cloud-base services and product. Liaising within customer's internal teams, including headquarter … projects and sort troubles and issues. Understanding and planning design details of customer's Network and PCs. Network/PC/Desktop Security element configuration including day-to-day service delivery. Migration planning and execution. Support PC and Call Centre system (incl DC server). Proof of concept testing and acceptance testing. Vendor negotiation and control. Development and implementation … work ethics. Accurate, organized and eye for detail; reliable time keeping and attendance. Cheerful, outgoing, and positive disposition. Solid administration background & a keenness to get involved & support all customer service areas in EMEA. Conditions: Salary - up to £40,000 per annum, depending on experience Central London (City Area) up to £48K/year More ❯

1st Line Support Analyst - Managed Services Windows, O365, Active Directory, Group Policy, DNS, Sharepoint, Networking. My client proudly holds a place among the top 10 Managed Service Providers globally. With a legacy dating back to 2001, they have consistently delivered premium managed IT services, establishing themselves as a key IT partner for businesses across diverse industries. My client has … immediate requirement for a proven 1st Line Support Analyst coming from a MSP background. As a 1st line Support Analyst, you will be an integral part of a dynamic Service Delivery Team, acting as the first point of contact for client IT requests and issues. The 1st Line Support Analyst will have a solid MSP background and alongside More ❯