251 to 275 of 607 Service Delivery Jobs in London

Position Field Service Engineer – Medical Diagnostics Locations: North Region Liverpool - Scotland At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing … based assignments across Birmingham and surrounding areas or focusing on a designated customer base. The Opportunity: Technical Excellence in the Field As a Field Service Engineer, your focus is to ensure the seamless operation and maximum uptime of Roche’s innovative Systems/Products, ranging from molecular, tissue ...

network is greener, more reliable and designed for the future. The products we run over it lead the way on speed, value and service - helping businesses to innovate, communities to thrive, and people to live more connected digital lives. At CityFibre, you’ll be part of something bigger, helping … stakeholders, you'll ensure the platform is scalable, optimised and aligned to our wider technology vision. This role combines platform ownership, architectural leadership and service optimisation, offering the chance to influence both immediate delivery and long-term transformation within a fast-paced telecommunications business. You’ll receive ...

requirements and opportunities. Reviews supplier recommendations and challenges them to optimise business benefit and value for money. Proactively identifies and provides solutions for any service risks and issues. As a member of the Application Management and End users Services team, work with other team members to develop best practice … supplier management and business delivery and continually improve the service outcomes for the business. Represent Service Delivery on project and programme boards and governance bodies. Knowledge Excellent working knowledge of the applications and services in the area of responsibility and the operational impact of non-availability. ...

Financial Ombudsman Service in London is seeking a Technical Delivery Manager to coordinate end-to-end technology change, ensuring governance, planning and transition into live service. You will lead cross-functional delivery across infrastructure, architecture, engineering and service delivery, maintaining clear ownership, dependencies and decisions. ...

Salesforce Developer (Experience/Service Cloud) -£60,000-66,000 – SE London – 2 days a week onsite My client is a leading Housing Association who provide some of the most affordable homes in London and the South East and offer a wide range of support to the community. … exciting growth we are looking to recruit for a Salesforce Developer (Experience/Service Cloud) who will be responsible for developing, integrating, testing, and maintaining existing and new features in the company Salesforce and Contact Centre platform. The Salesforce Developer (Experience/Service Cloud) will work closely with ...

senior technical “floor lead” for the London operation, providing day-to-day functional leadership to Senior Event & Conference Technicians and Technicians, ensuring seamless delivery and consistent service excellence across event spaces, conference and meeting rooms, video conferencing and live streaming support. The Lead combines deep technical capability with … interest in computer science and emerging technologies (including AI); software development or automation experience is advantageous to support continuous improvement. Key Responsibilities: Leadership/Service Delivery: To lead the day-to-day operation for Senior Technicians and Technicians (and any flexible resource) ensuring the team culture, standards ...

Director will lead a dedicated technology leadership team (Head of Systems & Architecture, Head of Projects, Head of Data), manage relationships with third-party IT service providers and major software vendors, and oversee the deployment of various digital solutions. The role demands a leader who is not only technically exceptional … ensure continuous improvement projects are delivered on time, within budget, and meet the high-quality standards expected by Zodiac Maritime. Vendor and IT Service Management Establish and maintain productive relationships with strategic vendors. Oversee contract negotiations, manage ongoing performance, and ensure the delivery of services aligns with Zodiac ...

drive innovative, end-to-end quality assurance and testing solutions, leveraging AI, continuous test automation, performance engineering, and advanced testing methodologies to accelerate secure delivery, minimise defects, and enhance the overall quality of IT solutions. If you're ready to grow your career and make a tangible difference … industry leaders, and grow your leadership skills. You will also play an important role in leading our quality engineering offering within the Government & Public Service industry, building relationships internally with industry partners and guiding our industry-aligned practitioners. You’ll also take responsibility for practice development activities such ...

help keep the technology behind Global's digital advertising estate reliable, resilient and ready to evolve. Reporting to the Head of Outdoor Digital Service Management, you will support infrastructure across the UK and Ireland, including London's TfL travel network. Key Responsibilities Develop digital infrastructure: Document existing capabilities … Support operational teams: Provide technical expertise to first‐line teams, particularly during live incidents and deployments, and maintain clear, useful documentation that supports effective service delivery. Deliver out‐of‐hours works: Take technical responsibility for planned installations and operational activities, including regular overnight work, ensuring delivery is safe ...

multi-product or cross-platform software solutions essential Solution and/or process experience with one more of the following is highly desirable: IT Service Management (ITSM), Financial Management (FM) Project Portfolio Management (PPM), DevOps, Agile, HR Service Delivery (HRSD), Governance Risk and Compliance (GRC), Security Operations ...

other business functions to shape data solutions that will deliver measurable business outcomes* Sets standards, prioritization criteria, and governance expectations. Prioritise and drive delivery through collaboration with delivery partners and cross-functional teams (engineering, architecture, data governance, BAU)* Lead/Partner with Data Product Owners to translate strategy … adoption of analytics products through targeted communications, champion networks, and embedded business support* Adopt AI & automation to enhance and support data product strategy and delivery* Collaborate closely with the development team to translate business needs into data product changes and ensure solutions meet agreed business requirements ...

other business functions to shape data solutions that will deliver measurable business outcomes Sets standards, prioritization criteria, and governance expectations. Prioritise and drive delivery through collaboration with delivery partners and cross-functional teams (engineering, architecture, data governance, BAU) Lead/Partner with Data Product Owners to translate strategy … adoption of analytics products through targeted communications, champion networks, and embedded business support Adopt AI & automation to enhance and support data product strategy and delivery Collaborate closely with the development team to translate business needs into data product changes and ensure solutions meet agreed business requirements ...

with company standards, products, and best practices. Maintain consistency and accuracy across customer proposals and technical documentation. Collaborate with Operations, Engineering, Product Management, and Service Delivery teams to validate solution feasibility. Support solution handover processes following contract award. Maintain detailed technical records within CRM and relevant business systems. … within the data centre , cloud, connectivity, AI, and digital infrastructure markets. Cross-Functional Collaboration Work closely with Sales, Operations, Engineering, Product, Customer Success, and Delivery teams. Support service implementation planning and customer transition activities. Contribute to internal knowledge sharing and technical training initiatives. Assist with the development ...

position is accountable for the successful execution of projects and programs, including scope, schedule, budget, quality, and customer satisfaction, and provides regular updates to Service Delivery Managers (SDMs) and Customer Experience Managers (CXMs) to ensure transparency and alignment across delivery and customer adoption goals. Responsibilities include managing … budget execution, ensuring operational excellence through accurate project reflection in Cisco's systems and tools, overseeing financial forecasting and reporting, and maintaining compliance with delivery governance standards. The role also coordinates with Cisco's vendor management teams to source bids, recommend partner selections, and create statements of work ...

support - it requires ownership of live operational technology , including ticketing systems, validators, gates, kiosks, and other passenger-facing devices that are critical to daily service delivery. You will lead a multi-disciplinary team responsible for ensuring high availability, rapid incident response, and seamless customer experience across all front office … support and operation of front office systems and field devices , ensuring reliable performance across stations and customer environments. Oversee the delivery of L2 and L3 support services , with a strong focus on real-time operational impact and customer experience . Act as the senior escalation point for major incidents ...

engineers. In addition to direct client responsibilities, the Senior Account Manager provides informal guidance and peer support to Account Managers, contributing to consistent delivery standards and the broader development of the Account Management function. Minimum Criteria Account management experience within IT managed services, professional services, or a comparable client … accounts, balancing commercial outcomes with long-term relationship value Identify and progress account expansion opportunities, informed by client needs and aligned to Synergy’s service portfolio Propose and scope project work in response to client requirements, in collaboration with service and technical teams Maintain accurate pipeline reporting ...

reliable, scalable and cost‐optimised platform foundations used by hundreds of engineers and dozens of mission‐critical services. As we ensure safe, low friction delivery of core services and operate at scale, the Engineering Manager will lead a team providing cloud platforms and infrastructure, cloud security, governance, automation … performance, reliability and cost efficiency, feeding learnings back into the platform. Governance, Guardrails & Security Infrastructure‐as‐Code, Policy‐as‐Code and automated guardrails accelerate delivery while strengthening governance and consistency across the platform. Secure software delivery practices and policies are followed, vulnerabilities are managed within SLAs, Platform configuration ...

open access passenger rail services, Hull Trains and Lumo. We are also 'shadow operator' on the HS2 programme and operate the London Trams service on behalf of Transport for London. Our First Rail head office is home to specialist teams that provide expert support across the Engineering, Finance, Property … support for escalations and optimisations. Implement robust monitoring, incident management, and disaster recovery plans. Partner with HR and IT teams to ensure seamless service delivery and technical support. Work with Workday team, dotted line report into Workday Product Owner. Drive automation and process improvements leveraging IT tools ...

identity management programme, and establishing prevention, detection and response capabilities to cyber-attacks. The SOC Team Lead drives performance and operational excellence acrossShared Service’s Cyber Services function. Acting as both a technical escalation point and line manager, they support the team in threat analysis, incident response, and security … assurance activities. They foster a proactive culture of cyber hygiene and continuous improvement while collaborating across departments to strengthenShared Service's security posture. The Team Leader also deputises for theService DeskManager during high workload or absence periods. Operational Oversight & Incident Coordination Lead cyber service operations with focus ...

clearance or are eligible to obtain it. (see: SC - Guidance Pack for Applicants - GOV.UK) Key Responsibilities Support, monitor, maintain and refine IT and security service delivery across SaaS and IaaS platforms, including AzureAD, M365, and AWS. Support and maintain a diverse hardware and OS ecosystem (Windows, MacOS, Linux … internal audit processes and compliance baselines (e.g., Cyber Essentials), identifying gaps and contributing to security risk management processes. Constructively question existing workflows, technologies, and delivery methods to propose actionable operational improvements. Use technical skill and creative thinking to support and help evolve operational security delivery across investigation activities ...

experienced engineer who enjoys solving problems, taking ownership, and delivering results in a fast-paced environment.What you’ll be doing• Resolve incidents, service requests, changes, and problems across the Data Services portfolio in line with SLAs• Manage and communicate customer issues effectively, including escalation to vendors and stakeholder updates … Collaborate across teams to deliver timely resolutions and maintain service quality• Support continuous improvement through knowledge sharing, training, and development of tools and processes• Contribute to 24x7 service delivery, including on-call support, proactive infrastructure maintenance, and SME responsibilitiesEssential Skills/Experience• Experience working in a systems ...

where you can grow, belong and thrive. Your day at NTT DATA We are currently recruiting Security Architects to join our growing client advisory & delivery business. NTT DATA is one of the world’s largest Global Security services providers with over 7500 Security SMEs and Integration partner to many … architecture of established patterns, principles and guidelines Contribute to the development of the Security Practice skills and capabilities to ensure consistent high quality of service delivery and expertise. Active coaching and mentoring of junior members of the team Contribute to the development of collateral to support Security Consulting ...

Portfolio health Monitor client satisfaction, engagement, and health indicators across your accounts. Identify at-risk clients early, escalate where needed, and work with delivery teams to resolve issues before they become churn. Profitability Understand the unit economics of each account. Manage scope creep, ensure pricing aligns with service … stakeholder in all commercial decisions across your portfolio. Who You Are 3+ years in Customer Success, Account Management, or Service Delivery within a Managed Service Provider (MSP) Solid understanding of Microsoft technologies Microsoft 365, Azure, Intune, or similar Experience managing mid-market clients and balancing retention, profitability ...

services. Translate business requirements into structured solution designs that consider process alignment, stakeholder engagement, and operational impact. Guide customers in embedding Nexthink into service management and cross‐functional operational workflows. Empower customers to fully adopt Nexthink solutions while maintaining trusted advisor status. Support customers in progressing toward defined milestones … clarify information using strong communication skills across various platforms. Commit to customer satisfaction, act with integrity, and treat colleagues with respect, promptly addressing service delivery issues. Ensure timely and accurate compliance with service processes, including schedule management, reports, expenses, and timesheets. Required Qualifications 3–5 years ...

Franco Manca in London is seeking an experienced IT Operations & Service Manager to own IT service delivery across our restaurant estate and Support Office in a hybrid setup. You will lead day-to-day IT operations, manage the MSP, drive incident response and service improvements ...