501 to 525 of 1,599 Service Delivery Jobs in London

packaging, and bonded logistics services, along with value-added services such as online visibility, systems integration, pallet management, and supply chain management. Job Description Joining Culina Group as a Service Delivery Manager, you will be responsible for managing and ensuring the efficiency of the day-to-day operations of the Group IT Service Delivery function. You … will monitor, control, and support service delivery, ensuring adherence to systems, methodologies, and procedures. Shifts: Monday to Friday Key Duties: Define service level agreements (SLAs) related to contracted services, ensuring SLAs are achieved and service quality and client expectations are met or exceeded. Produce performance reports on a scheduled basis or upon request. Manage team holidays … for business issues and queries. Prioritize and manage task allocation and progression. Ensure department processes are current, reflect best practices, and are commercially sound. Set, maintain, and improve customer service and business KPIs through IT objectives. Utilize in-house systems effectively within your team. Ensure team updates on news, vacancies, and processes are accurately reflected on the intranet. Act More ❯

Service Delivery Manager - Enquiry Services Employment Type Permanent Location Remote Closing Date Flexible About our role: What you'll be doing The Service Delivery Manager is responsible for the day-to-day delivery of gas and electricity enquiry services, ensuring providers meet their obligations in line with the Retail Energy Code (REC) and contractual requirements. … services, ensuring change is delivered effectively, to high quality standards, and within agreed budgets and timescales. They will act as a subject matter expert on all aspects of enquiry service provision, including operational requirements and key deliverables. Working closely with internal teams and external stakeholders, the Service Delivery Manager will help ensure enquiry services operate efficiently and … responsibilities, they will contribute to wider RECCo projects, providing specialist knowledge and supporting cross-functional collaboration. A proactive, solution-focused approach is essential, along with a strong commitment to service delivery and alignment with RECCo's vision for the future. This role reports to the Senior Service Delivery Manager within the Enquiry Services Team, which forms More ❯

career or looking to progress as an industry professional, Node4 has a place for you. About the role - This is a fix term contract of 12 months The Senior Service Delivery Manager is responsible for developing and maintaining strong customer relationships to drive customer satisfaction overseeing a variety of ITIL related and customer relationship duties. You will manage … several technically complex customer accounts, working closely with the Account Manager and the wider Node4 organisation to deliver ‘Exceptional Service as a Standard’. This is a multi-department coordination role that focusses on delivering exceptional service for new and existing customers. You will act as the central point of contact for service delivery related issues … for your aligned accounts. As Senior Service Delivery Manager you may be required to deputies for the Head of Service Delivery and be an active Change Approval Board member. For this role you will need Security Clearance: You must be eligible to obtain SC Clearance, which requires having resided in the UK continuously for the past More ❯

been the EMEA Genesys Cloud Partner of the Year for the past two years. About the Role Reporting to the Head of Support, we are looking for a motivated Service Delivery Engineer who can demonstrate technical and problem-solving competence and a passion for genuine customer service. The successful candidate will be responsible for: Incident diagnosis (Level …/2 troubleshooting) and resolution across all Kerv Experience's product and services Service level adherence Continuous customer dialogue during the incident management process Liaising with third party suppliers and escalations with the in-house development teams Completing customer service/change requests Contributing to the customer knowledgebase Participating in the company on-call rota You will be … working as part of a broader team supported by the Service Delivery Manager and must be a self-starter and passionate about customer satisfaction. Your Part to Play We have a portfolio of solutions including VoxivoCX an award-winning call centre platform based on open-source technology and Genesys Cloud for omni-channel contact centre customers. The role More ❯

Property and Facilities Management Location: London, United Kingdom Job Category: Other EU work permit required: Yes Job Reference: c66f8c7b40b3 Job Views: 4 Posted: 25.06.2025 Expiry Date: 09.08.2025 Job Description: Service Delivery Manager At Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems but also peace of mind. We … the change? We believe every role is essential in providing peace of mind for our customers. Every role drives us forward and helps us build leading systems. As a Service Delivery Manager, you will: Main duties include: Customer Communications: Manage contracts and relationships, liaise with occupiers and stakeholders, deliver management reports, develop asset strategies, monitor satisfaction, and track … objectives. Commercial activity: Oversee operational performance P&L, manage budgets, and deliver cost efficiencies. Contract performance data: Manage MI and reporting, monitor supplier performance, and ensure service quality and profitability. Leadership and contract restructuring: Foster teamwork, plan succession, and ensure compliance. Conduct risk and HSQE reviews, and develop risk management programs. Manage supply chain performance to meet Bellrock standards. More ❯

Service Delivery Manager At Be llrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems. But with peace of mind. And we unlock that by being technology-led, but people-driven. So when you’re part of Bellrock, you’ll get everything you need to be your best at … directly manage without an onsite FM. The SDM will be proficient in Hard and Soft services of facilities management with a strong desire to deliver best in class customer service to the L&G and the occupiers. How will you be the change? We believe every role is essential to providing that peace of mind for our customers - whatever … part in driving us further. And everyone can be the change. That’s how deliver value for our customers, and building systems that lead the way And as a Service Delivery Manager with Bellrock, you’ll do it by... Main duties are broken into 6 key sectors for the role Customer Communications Management of the contract and relationship More ❯

Service Delivery Manager At Be llrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems. But with peace of mind. And we unlock that by being technology-led, but people-driven. So when you’re part of Bellrock, you’ll get everything you need to be your best at … directly manage without an onsite FM. The SDM will be proficient in Hard and Soft services of facilities management with a strong desire to deliver best in class customer service to the L&G and the occupiers. How will you be the change? We believe every role is essential to providing that peace of mind for our customers - whatever … part in driving us further. And everyone can be the change. That’s how deliver value for our customers, and building systems that lead the way And as a Service Delivery Manager with Bellrock, you’ll do it by... Main duties are broken into 6 key sectors for the role Customer Communications Management of the contract and relationship More ❯

The Service and Change Delivery Manager will play a key role in facilitating the smooth transition and implementation of new or enhanced REC Services and supporting processes into the Operations Team. Working closely with internal operational and project teams, Code Manager Service Providers, and external industry stakeholders, the role focuses on: Managing organisational readiness; Supporting the effective … experience. The objective of this role is to ensure that changes are implemented in a structured manner, minimising disruption and maximising benefits to the business in support of successful service delivery. In addition, this role will also have responsibility for the day to day service management of the REC Technical Services Code Manager Provider (NB not the Digital … consolidates the digital solutions into a single platform delivered by a newly appointed Digital Services provider. Stakeholder Engagement & Alignment Build and maintain relationships with RECCo internal teams, Code Manager Service Providers, and Service Users. Act as the main liaison between operational teams and external service providers. Ensure stakeholder needs are addressed throughout the development to deliver a More ❯

community? Are you passionate about technology and eager to help people solve their IT issues? Recruit with Purpose is supporting a Southeast-based Housing Association to recruit an IT Service Desk Analyst to join their team. This position is perfect for someone with a proactive attitude, a desire to learn, and an interest in all things tech. As an … IT Service Desk Analyst, you’ll be the first point of contact for internal customers, providing essential support. If you have good customer-facing skills and a professional understanding of the Azure Cloud platform, this role is ideal for you. You’ll troubleshoot hardware, software, network, or telephony issues, ensuring everything runs smoothly. You’ll be a great fit … time Job function Information Technology Industries Housing and Community Development Referrals increase your chances of interviewing at Recruit with Purpose by 2x Sign in to set job alerts for “Service Delivery Analyst” roles. We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr More ❯

Salesforce Delivery Manager Here at Cognizant, we work with clients across the UK to help modernise their businesses. Cognizant's Salesforce services span across Consulting & Advisory services, design, implementation, and continuous value enhancement. Our customers especially value our ability to provide Salesforce advisory and execution capabilities for complex end-to-end multi-cloud, multi country deployments across the entire … spectrum of Customer Experience (CX), be it Sales, Service (including Field Service), Marketing, Commerce, Analytics & Integration. Our dedicated Salesforce practice harnesses the full power of Salesforce products and innovations, while leveraging our design thinking, consultive approach, and CX expertise to create new digital experiences for customers. We are looking for a Delivery Manager with a background in … Salesforce MarTech and Managed Services Support models as well as domain expertise in Comms, Media, Technology. In this role, you will play a crucial role in ensuring the seamless delivery of the Salesforce managed service model and driving outcomes and managing team across UK and India. This role requires hybrid working from the office which is based in More ❯

We are seeking an experienced ITSM Consultant to join a huge implementation project in a Not-for-Profit Company. This role is critical in acting as the SME in Service Delivery where you will focus on look at the breadth and implementation ITSM processes. Your Role: As an ITSM Consultant, you will focus on the strategic direction, governance … and implementation of IT Service Management (ITSM) processes, with a focus on ITIL Problem, Incident, Change and Service Request Processes. Your Responsibilities: Act as the primary liaison between the external stakeholders/suppliers and IT Service Delivery, representing IT to the business and advocating for business/end-user needs within IT Service Delivery. Manage … business expectations and report on service performance, ensuring alignment with agreed SLA’s, OLA’s, and XLA’s. Lead initiatives supporting the IT Service Delivery roadmap and global standardization goals. Collaborate with IT teams, business stakeholders, and end-users to identify areas for service improvement. Serve as a change advocate, supporting organizational change management and user More ❯

We are seeking an experienced ITSM Consultant to join a huge implementation project in a Not-for-Profit Company. This role is critical in acting as the SME in Service Delivery where you will focus on look at the breadth and implementation ITSM processes. Your Role: As an ITSM Consultant, you will focus on the strategic direction, governance … and implementation of IT Service Management (ITSM) processes, with a focus on ITIL Problem, Incident, Change and Service Request Processes. Your Responsibilities: Act as the primary liaison between the external stakeholders/suppliers and IT Service Delivery, representing IT to the business and advocating for business/end-user needs within IT Service Delivery. Manage … business expectations and report on service performance, ensuring alignment with agreed SLA’s, OLA’s, and XLA’s. Lead initiatives supporting the IT Service Delivery roadmap and global standardization goals. Collaborate with IT teams, business stakeholders, and end-users to identify areas for service improvement. Serve as a change advocate, supporting organizational change management and user More ❯

We are seeking an experienced ITSM Consultant to join a huge implementation project in a Not-for-Profit Company. This role is critical in acting as the SME in Service Delivery where you will focus on look at the breadth and implementation ITSM processes. Your Role: As an ITSM Consultant, you will focus on the strategic direction, governance … and implementation of IT Service Management (ITSM) processes, with a focus on ITIL Problem, Incident, Change and Service Request Processes. Your Responsibilities: Act as the primary liaison between the external stakeholders/suppliers and IT Service Delivery, representing IT to the business and advocating for business/end-user needs within IT Service Delivery. Manage … business expectations and report on service performance, ensuring alignment with agreed SLA’s, OLA’s, and XLA’s. Lead initiatives supporting the IT Service Delivery roadmap and global standardization goals. Collaborate with IT teams, business stakeholders, and end-users to identify areas for service improvement. Serve as a change advocate, supporting organizational change management and user More ❯

We are seeking an experienced ITSM Consultant to join a huge implementation project in a Not-for-Profit Company. This role is critical in acting as the SME in Service Delivery where you will focus on the breadth and implementation of ITSM processes. Your Role: As an ITSM Consultant, you will focus on the strategic direction, governance, and … implementation of IT Service Management (ITSM) processes, with a focus on ITIL Problem, Incident, Change, and Service Request Processes. Your Responsibilities: Act as the primary liaison between the external stakeholders/suppliers and IT Service Delivery, representing IT to the business and advocating for business/end-user needs within IT Service Delivery. Manage business … expectations and report on service performance, ensuring alignment with agreed SLA’s, OLA’s, and XLA’s. Lead initiatives supporting the IT Service Delivery roadmap and global standardization goals. Collaborate with IT teams, business stakeholders, and end-users to identify areas for service improvement. Serve as a change advocate, supporting organizational change management and user adoption More ❯

Select how often (in days) to receive an alert: ServiceNow Delivery Manager Location: UK - Mobile England | Job-ID: 213494 | Contract type: Standard | Business Unit: ServiceNow Life on the team As a Services Delivery Manager for Computacenter’s ServiceNow Centre of Excellence, you are engaged at the account level in providing visibility, service reviews and reporting through all … phases of the support lifecycle. You will work hand-in-hand with senior stakeholders on opportunities to improve our service and delivery. You will work across customer organisations and with multiple Computacenter teams. Success is defined by the Delivery Manager’s ability to develop a quality service strategy per customer, capture and report on key metrics, identify … upsell opportunities and quickly become the customer’s trusted advisor. The successful candidate will be an integral part of managing customers on behalf of Computacenter, facilitating their service issues, SLA uptimes, reporting, and strengthening the customer relationship through the delivery of the service and providing a positive Customer Experience. You will be stakeholder facing and requires that More ❯

with your recruiter to learn more. Base pay range Direct message the job poster from G.Digital Helping people in the change and transformation space navigate the world of recruitment Delivery Manager - Must be SC Clearance Eligible Are you ready to be more than just a cog in the machine? We're supporting a high growth consultancy that's on … the verge of scaling significantly! They're looking for a Delivery Manager ready to play a pivotal role in that journey. This is your chance to: Own client delivery from start to finish Lead Agile teams with autonomy Have a seat at the table and influence company direction Step into leadership as the business scales About the Company … the team fosters a high performance, cloud first culture where you'll be empowered to deliver outcomes that matter. You bring: A passion for leading Agile teams and driving delivery excellence Experience in fast-paced, cloud-based environments (ideal, not essential) Solid understanding of Agile/Scrum – 25% of the role involves acting as a Scrum Master Strong stakeholder More ❯

My client a leading cybersecurity business is seeking a Managed Security Services Delivery Lead based from offices in London and/or Kent. My client is a leading cybersecurity business who are part of larger reputable group who have a portfolio of clients within the financial services, utilities, legal and manufacturing verticals. As Managed Security Services Delivery Lead … based in London and/or Kent, reporting to the UK Head of Client Delivery you will be responsible for: Establishing efficient, effective end-to-end processes and procedures from initial requirements capture, through to design and onboarding of Managed Security Services (MSS) Supporting sales and pre-sales teams during requirements gathering and scoping exercises to ensure sufficient information … is captured for the delivery teams Overseeing all client MSS onboardings ensuring all aspects of the onboarding process are executed in a timely manner Reviewing and validateing documentation, security requirements and contract agreements Working with MSS onboarding resources to deliver client expectations throughout the onboarding Streamlining and enhancing onboarding processes based on best practices Owning the service transition More ❯

Critical Incident Manager/Service Manager (DV Cleared) We are looking for an experienced Critical Incident Manager/Service Manager with DV clearance to join a leading organization for a 12 -month contract based in Feltham, UK . This is an exciting opportunity for someone who thrives in high-pressure environments and is passionate about delivering exceptional technical … support to major accounts. Role Overview: This role is a high-touch, customer-facing position where you will lead the resolution of critical incidents, ensure the smooth delivery of service to key clients, and collaborate with internal teams to maintain service excellence. Key Responsibilities: Take ownership of critical incidents, ensuring swift resolution and customer satisfaction. Monitor and … manage customer service requests, pushing them through to resolution. Work closely with cross-functional teams to resolve issues and prevent recurrence. Conduct root cause analysis and provide operational reporting. Ensure SLAs are met and hold service reviews with customers. Lead in conflict management and vendor relations. Key Requirements: DV clearance is mandatory. 5+ years of incident management and More ❯

Critical Incident Manager/Service Manager (DV Cleared) We are looking for an experienced Critical Incident Manager/Service Manager with DV clearance to join a leading organization for a 12 -month contract based in Feltham, UK . This is an exciting opportunity for someone who thrives in high-pressure environments and is passionate about delivering exceptional technical … support to major accounts. Role Overview: This role is a high-touch, customer-facing position where you will lead the resolution of critical incidents, ensure the smooth delivery of service to key clients, and collaborate with internal teams to maintain service excellence. Key Responsibilities: Take ownership of critical incidents, ensuring swift resolution and customer satisfaction. Monitor and … manage customer service requests, pushing them through to resolution. Work closely with cross-functional teams to resolve issues and prevent recurrence. Conduct root cause analysis and provide operational reporting. Ensure SLAs are met and hold service reviews with customers. Lead in conflict management and vendor relations. Key Requirements: DV clearance is mandatory. 5+ years of incident management and More ❯

Role Summary: We are seeking a Lead Service Designer to guide the end-to-end service design of a complex, multi-stakeholder digital platform. This role will be responsible for understanding and mapping user journeys across multiple actors, aligning digital and operational touchpoints, and ensuring that the service is cohesive, intuitive, and accessible to all users. Working … at the intersection of user research, product strategy, and technical delivery, the Lead Service Designer plays a pivotal role in shaping how the service delivers value to its users and stakeholders. Key Responsibilities 1. Service Blueprinting and Experience Mapping Design, document, and evolve service blueprints, mapping the user experience across digital and offline channels. Ensure … that service journeys account for diverse user roles (e.g. administrators, regulators, external partners, internal analysts). Align front-stage (user-facing) and back-stage (operational and system) processes in ways that enable a seamless user experience. 2. User Journey Optimisation Analyse existing “as-is” journeys (based on prior discovery or alpha research) to identify pain points, redundancies, and inefficiencies. More ❯

Role Summary: We are seeking a Lead Service Designer to guide the end-to-end service design of a complex, multi-stakeholder digital platform. This role will be responsible for understanding and mapping user journeys across multiple actors, aligning digital and operational touchpoints, and ensuring that the service is cohesive, intuitive, and accessible to all users. Working … at the intersection of user research, product strategy, and technical delivery, the Lead Service Designer plays a pivotal role in shaping how the service delivers value to its users and stakeholders. Key Responsibilities 1. Service Blueprinting and Experience Mapping Design, document, and evolve service blueprints, mapping the user experience across digital and offline channels. Ensure … that service journeys account for diverse user roles (e.g. administrators, regulators, external partners, internal analysts). Align front-stage (user-facing) and back-stage (operational and system) processes in ways that enable a seamless user experience. 2. User Journey Optimisation Analyse existing “as-is” journeys (based on prior discovery or alpha research) to identify pain points, redundancies, and inefficiencies. More ❯

Job Title: IT Delivery Engineering Manager Location: Bridgend, South Wales Salary: £40,000 - £45,000 per annum Job Type: Full time, Permanent Working Hours: 5 days a week 9am to 5.30pm, Flexible hours between 8am - 6pm Flotek Group are the fastest growing Tech Company in the UK, providing IT and Comms technology to small & medium businesses. With regional sales … and support locations across the South West and North Wales, our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. We are looking for an enthusiastic cloud focussed specialist with a passion for customer service with previous experience of working within the ICT sector, preferably … in an IT Delivery or IT Manager role. You will be responsible for Leading a team of IT delivery engineers. Job Responsibilities: Lead and inspire a team of IT professionals, fostering a collaborative and supportive working environment where team morale and culture are paramount. Develop and implement training programs and initiatives to support the ongoing professional development of More ❯

Service Desk Lead – 6-month contract – London My Customer is looking for a Service Desk Lead —a hands-on, technically proficient engineer who thrives in a collaborative environment and naturally leads by example. While this role does not involve direct line management , you will be the technical and procedural lead within the team, driving service quality improvements … and ensuring efficient and consistent resolution of support tickets. The Service Desk lead with improve and setup the reporting system as well as drive new processes and structure within the Service Desk. You would also have experience monitoring the Teams KPIs and performance moving forward. The Service Desk Lead is required to be onsite in London … days a week. Key Responsibilities of the Service Desk Lead: Take ownership of escalated 1st and 2nd line support issues, especially those stuck or unresolved in the ticketing system. Act as the lead engineer on the Service Desk, guiding peers in prioritisation, escalation, and resolution best practices. Work hands-on with tools such as Zoho Desk , O365 , Active More ❯

Delivery Manager - Software Development Focus Hays City Of London, England, United Kingdom Delivery Manager - Software Development Focus Hays City Of London, England, United Kingdom Technical Delivery Manager | Software Development | Software Transformation Projects | Scrum, Kanban, Azure/AWS, Java, CI/CD, Microservices, Architecture Your new company An opportunity has arisen to work for an award-winning Software … transform their businesses by buildingand delivering high-value bespoke technology. They work with a variety oforganisations across the financial services, energy and commodities sectors Your new role A Technical Delivery Manager is required to join the organisation to work closely with organisations in the energy and commodities sector. You will work alongside highly collaborative, forward-thinking technologists who enjoy … working in an environment that values continuous learning and getting results. Working closely with the CTO, Delivery Teams and CEO, you will be responsible for the delivery of complex IT projects for clients, predominantly in the energy and financial services sector. The role is very people-centric; you must have excellent interpersonal skills with the ability to liaise More ❯

Join to apply for the Early Talent Delivery Manager role at GRAYCE Join to apply for the Early Talent Delivery Manager role at GRAYCE This range is provided by GRAYCE. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Job Title: Early Talent Delivery Manager … Reporting into: Delivery Director Location: London Do you have a passion for coaching, mentoring, and developing emerging talent? Join us and help shape the leaders of tomorrow. Here at Grayce, we partner with some of the world’s most ambitious organisations to help deliver change and transformation. With over a decade of experience developing and deploying high-performing talent … solution and enables long-term capability build. Our Accelerated Development Programme has launched thousands of successful careers and this role is central to that mission. As an Early Talent Delivery Manager, you’ll play a key role in coaching and guiding our analysts through their Grayce journey. You won’t just manage performance, you’ll empower our people to More ❯