151 to 175 of 318 Service Management Jobs in London

Responsibilities Own and deliver the roadmap for care technology platforms Lead cross-functional teams and collaborate with third-party vendors Ensure compliance with GDPR, security, and regulatory standards Support service operations, incident resolution, and continuous improvement What You’ll Bring Proven experience as a Product Owner or in a similar role Knowledge of customer service and call centre … technologies Experience with AWS Connect, ServiceNow, or similar platforms Understanding of GDPR and ITIL-based service management Strong communication, analysis, and stakeholder management skills More ❯

Responsibilities Own and deliver the roadmap for care technology platforms Lead cross-functional teams and collaborate with third-party vendors Ensure compliance with GDPR, security, and regulatory standards Support service operations, incident resolution, and continuous improvement What You’ll Bring Proven experience as a Product Owner or in a similar role Knowledge of customer service and call centre … technologies Experience with AWS Connect, ServiceNow, or similar platforms Understanding of GDPR and ITIL-based service management Strong communication, analysis, and stakeholder management skills More ❯

Responsibilities Own and deliver the roadmap for care technology platforms Lead cross-functional teams and collaborate with third-party vendors Ensure compliance with GDPR, security, and regulatory standards Support service operations, incident resolution, and continuous improvement What You’ll Bring Proven experience as a Product Owner or in a similar role Knowledge of customer service and call centre … technologies Experience with AWS Connect, ServiceNow, or similar platforms Understanding of GDPR and ITIL-based service management Strong communication, analysis, and stakeholder management skills More ❯

experienced ServiceNow CSM Consultant to join a dynamic digital transformation team for a leading enterprise client. This is a fantastic opportunity to work on a high-impact ServiceNow Customer Service Management implementation, helping to streamline customer operations and enhance service delivery Key Responsibilities Lead the design, configuration, and implementation of ServiceNow CSM modules. Collaborate with stakeholders to … Experience Proven experience delivering ServiceNow CSM implementations. Strong understanding of ServiceNow platform architecture and capabilities. Hands-on experience with ServiceNow Studio, Flow Designer, and IntegrationHub. Familiarity with ITSM, Case Management, and Customer Workflows. Excellent communication and stakeholder management skills. ServiceNow Certified Implementation Specialist – CSM (preferred). Why Join? Work with a forward-thinking team on a cutting-edge More ❯

available for a Desk Side and Technology Support Analyst to join a dynamic IT team. This role is crucial for ensuring the resolution of all 2nd Line incidents and service requests within the specified region. The ideal candidate will have a robust understanding of technology coupled with exemplary customer service skills to manage and resolve issues efficiently and … and prioritise all 2nd line incidents and requests according to defined SLAs, ensuring 100% adherence to best practice guidelines. Perform general troubleshooting of the desktop computing environment based on service requests logged via the Global Service Desk. Deploy IT hardware, record, and track assets during deployment according to IT Services standards and workflow procedures. Provide continual and regular … updates to customers throughout the management of their incidents and requests. Troubleshoot a range of technology and telephony issues, investigating, diagnosing faults, and working through to resolution. Own and maintain equipment rooms to comply with IT Services and QSSE standards and mitigate risks. Support the setup of new offices, sites, or projects across the local region. Manage Service More ❯

recognisable consultancy who require an AWS Platform Support Manager with Active SC Clearance to join a business-critical programme. Key Requirements: Proven commercial experience working in AWS Platform Support Management with Active SC Clearance. Strong working knowledge of AWS. Excellent communication and stakeholder management skills. Familiarity with agile ways of working. Nice to have: ITIL qualifications Working in … a Service Management/SIAM model Immediate availability If interested, with relevant experience, please apply with your latest CV ASAP. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can More ❯

We are seeking a talented individual to join our IT Problem Management team. This role will be based in either our Liverpool or Edinburgh offices, but we will consider candidates in other UK locations. As an IT Problem Manager you will play a crucial role in ensuring data accuracy and facilitating accurate reporting on trends of significant incidents within … the organisation. Reporting to the Senior Manager, who leads Problem Management globally, you'll assist in the development and coordination of the effective functioning of problem management activities across MMCTech. We will count on you to: Determine root cause, resolution, and identify and recommend improvements that can be made to prevent recurrence. Analyse incident volumes and trends to … and recommend corrective action items, and create a business facing document detailing the incident, root cause, and steps for remediation. We will also look for you to help manage service relationships across MMCTech by chairing Problem Boards and other meetings that will review outages, resolutions, and ongoing corrective action items. Where required, working with the teams across MMCTech to More ❯

C-suite executives and IT leaders. Build and maintain strong relationships with ServiceNow leadership and strategic partners for seamless collaboration. Collaborate with key business functions (e.g. HR, IT, customer service) to customize ServiceNow solutions for their specific needs. Stay up to date on market trends and ensure ServiceNow offerings are aligned with evolving business needs. Skillset Master's or … Bachelor's degree in Information Technology or similar. Extensive knowledge of ITSM, ITOM, CSM, HRSD, Employee Service Center, Case & Knowledge Management and Performance Analytics. Proficient in system integration, data migration, automation, scripting and ServiceNow customization. Understanding of HR processes, employee engagement strategies and workflow design. Skilled in mapping customer journeys, improving service delivery and boosting customer satisfaction. … technical concepts for non-technical audiences, and fostering collaboration across teams. Preferred Certifications : ServiceNow Certified System Administrator (CSA), ServiceNow Certified Implementation Specialist (CIS), ServiceNow Certified Application Developer (CAD), Customer Service Management (CSM)/CRM, Human Resources Service Delivery (HRSD). Benefits Competitive Salary Comprehensive benefits package. Hybrid and flexible working options. Employee well-being support. Performance-based More ❯

the point of contact for solutions and questions related to software licensing. Facilitate Unisys and client standard processes for ITIL core functions such as Software Asset Management. Process and Service Management Manage contractual service support requirements. Present operational and service level reports to internal or external customers. Analyze and report on statistical data related to service … Provide training and mentoring to ensure process guidelines are understood and followed. Conduct workshops to identify and address process deficiencies. Review trend analysis for proactive problem management. Work with Service Delivery Managers to monitor SLA performance. Business Development Leverage technical expertise to support business development and proposal development. Support solution development, estimates, and design by leveraging industry and technical … knowledge. Service Delivery and Solution Architecture Demonstrate leadership and in-depth knowledge in at least one IT discipline. Engage with mid-level client leadership through technical presentations. Support the design, delivery, and maintenance of solutions. Review solution artifacts and plans. Establish relationships with third-party companies and project teams. Contribute to the successful delivery of solutions. Ensure the integrity More ❯

and maintenance of the technology alignment roadmap for Corporate working closely with senior stakeholders, systems owners and 3 rd parties to deliver innovation. Lead day-to-day support and management of the core business Applications Portfolio lifecycle including but not limited to Finance, Legal, Property, Pensions, Treasury, HR, Business Development, Payroll and our Corporate Intranet ensuring that delivery of … budget planning, use as the foundation for reporting on the state of the Corp Application portfolio. Provide technical leadership for Corp initiatives engaging across the Company where corporate applications service the wider businesses. Solve complex business problems with process and technology that cut across Corp group such as Identity and Access Management. Document and review IT standards, procedures and … future. Experience Required Significant and relevant progressive IT experience Experience of being in a practical solution planning and technical architecture design role is essential e.g. SaaS, Identity and Access Management Good understanding of emerging and innovative technologies, how to shape, deliver and leverage those technologies Experience of architecture business capability mapping, data management governance, technology roadmaps and project More ❯

opportunity to be part of something special. About the Team Our People Services Excellence team is a critical team supporting People Services to achieve its strategic objectives of exceptional service through effective and efficient processes. It is a multi-discipline team with capabilities covering Process and Service Excellence, Data analytics, reporting and project execution. The People Services Excellence … frameworks and expert capabilities in problem solving, process reengineering, data and systems. They, along with the People Services Leadership Team, will instil a culture of continuous improvement and a Service Excellence mindset. This team will work globally ensuring consistency in the approach and ensure solutions meet the needs locally, where required. A critical element to improvements will be the … voice of the customer insight that the team will bring in via the process owners and service users. About the Role Responsible for developing and implementing digital learning solutions to enhance employee training and development. This role requires a strong understanding of learning technologies. Key Responsibilities: Digital Learning Initiatives: Drive the implementation of innovative digital learning programs to address More ❯

and maintenance of the technology alignment roadmap for Corporate working closely with senior stakeholders, systems owners and 3 rd parties to deliver innovation. Lead day-to-day support and management of the core business Applications Portfolio lifecycle including but not limited to Finance, Legal, Property, Pensions, Treasury, HR, Business Development, Payroll and our Corporate Intranet ensuring that delivery of … budget planning, use as the foundation for reporting on the state of the Corp Application portfolio. Provide technical leadership for Corp initiatives engaging across the Company where corporate applications service the wider businesses. Solve complex business problems with process and technology that cut across Corp group such as Identity and Access Management. Document and review IT standards, procedures and … future. Experience Required Significant and relevant progressive IT experience Experience of being in a practical solution planning and technical architecture design role is essential e.g. SaaS, Identity and Access Management Good understanding of emerging and innovative technologies, how to shape, deliver and leverage those technologies Experience of architecture business capability mapping, data management governance, technology roadmaps and project More ❯

peripherals. You’ll also get involved with imaging and deploying machines, and play a part in maintaining firmwide IT standards. On top of that, you’ll assist the global service desk with 1st line phone support, so excellent communication is a must. This is a client-facing, fast-paced role where priorities can shift quickly, so we're looking … experience in a professional services environment – legal sector highly desirable Strong technical skills with solid troubleshooting ability Confident supporting users at all levels of seniority – excellent communication and customer service is key Ideally certified (A+, Microsoft, ITIL Foundation), but not essential if you’ve got solid experience Familiarity with remote platforms, AV setups, asset management, and service management tools Why this firm? This is a firm known for its high standards, collaborative environment, and excellent training opportunities. You’ll be part of a truly global IT function with a chance to develop both technically and professionally. The team is incredibly supportive, and the role offers great variety day-to-day. Hours: 9:30am – 5:30pm More ❯

peripherals. You’ll also get involved with imaging and deploying machines, and play a part in maintaining firmwide IT standards. On top of that, you’ll assist the global service desk with 1st line phone support, so excellent communication is a must. This is a client-facing, fast-paced role where priorities can shift quickly, so we're looking … experience in a professional services environment – legal sector highly desirable Strong technical skills with solid troubleshooting ability Confident supporting users at all levels of seniority – excellent communication and customer service is key Ideally certified (A+, Microsoft, ITIL Foundation), but not essential if you’ve got solid experience Familiarity with remote platforms, AV setups, asset management, and service management tools Why this firm? This is a firm known for its high standards, collaborative environment, and excellent training opportunities. You’ll be part of a truly global IT function with a chance to develop both technically and professionally. The team is incredibly supportive, and the role offers great variety day-to-day. Hours: 9:30am – 5:30pm More ❯

audio/video defects. Support video operations and maintenance, with a focus on automation and process improvement. Generate system and support performance reports. Coordinate customer communications and workflows, ensuring service level agreements are met. Create and maintain internal documentation, including knowledge base articles, operational procedures, and training materials. Support onboarding of new services or properties, ensuring readiness through documentation … operations experience, including 2+ years in a Level-2 escalation role. 2+ years of experience leading a support team in a network operations or similar environment. Proficiency in incident management, ticketing systems, and metrics reporting. Experience supporting microservices-based architectures. Strong troubleshooting skills with a proven ability to identify root causes. Demonstrated commitment to operational excellence and continuous improvement. … Solid understanding of networking fundamentals. Excellent written and verbal communication skills, with experience in technical documentation. Strong organizational and multitasking abilities. Excellent interpersonal and customer service skills. Familiarity with incident management tools such as Jira or ServiceNow. Preferred Qualifications Experience supporting streaming video delivery systems and consumer playback devices. Knowledge of video encoding and transcoding technologies. Familiarity with More ❯

Working hours: 0900 to 1700 Monday to Friday Benefits: 25 Days Holiday + BH, Flex Benefits (EMCOR UK discount scheme) About EMCOR UK: At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture … to provide business analysis on requirements, with functional and technical specifications for proposed changes Provide consultancy to the business on functional areas of the systems such as work order management, scheduling, compliance, and reporting Undertake, and safely deliver changes, enhancements, patches and upgrades to the production system through the software change process Input into and support testing of functional … support, leading on the investigation and resolution of incidents, maintaining good communication with users throughout Work with the wider IT and Technology solutions team to ensure appropriate resolutions on service impacting CAFM issues escalated to them Person Specification Proven experience of delivering application support (including troubleshooting and resolving technical issues/problems), configuration and administration to agreed service More ❯

growth during its investment period, including a major piece of M&A, the business was acquired by ICG in 2024, a FTSE listed, large cap PE fund. ICG and management have high ambitions for the business, strongly believing that in the next cycle it can be turned into a £1bn+ enterprise value platform. All of the senior management … its primary data services subscription division, providing a 'ecosystem' of offerings to its customers, driving high retention and growth. It is a strategically stated intent of both ICG and management to grow the business through aggressive M&A options as well as organic growth over the next 4-5 years, capitalizing on the significant market opportunity. LBR currently has … Define and implement the global TOM for onshore, nearshore, offshore IT Operations, ensuring scalability and alignment with strategic business needs. End-to-end ownership of internal IT operations, infrastructure, service management, and delivery excellence across the globe and partner ecosystems. Lead IT security strategy and implementation, including IT risk management, governance, and alignment with relevant frameworks. Build More ❯

strategy aligned with business goals and market opportunities. This will include close working on bids and pitching to external parties for partnership opportunities in key strategic regions Client Relationship Management: Oversee recruitment, onboarding, training and ongoing support of clients throughout their life cycle. This will involve travel to partners' offices across the world, with an initial focus on the … product roadmap, ensuring alignment with internal and external customer needs, technological advancements, and competitive landscape Cross-Functional Leadership: Partner with teams from across the business on requirements capture, design, service management, support and end-users to drive product initiatives from conception to launch Customer & Market Insights: Conduct market research, gather internal and customer user feedback, and analyse data … to identify trends, opportunities, and areas for product improvement Stakeholder Management: Act as a leading advocate for the product internally and externally, engaging with executives, customers, and partners to ensure alignment and adoption Performance Measurement: Define and track key performance indicators (KPIs) to measure progress, efficiency of resource use, team productivity, and product success, iterating based on data-driven More ❯

holidays as required to meet the needs of our clients. Be the first point of contact for clients, delivering timely and professional support via phone and ticketing systems for service requests, configuration changes, and troubleshooting issues within our products and services. Investigate and resolve technical issues by providing clear and concise communication to clients throughout the process. Process client … delivering high quality customer support in a fast paced, client facing environment. Strong problem solving skills, with the ability to quickly assess, prioritise and resolve technical issues. Excellent time management and multitasking abilities, being able to balance multiple requests while maintaining accuracy and attention to detail. Ability to absorb information quickly, think critically, and make decisions under pressure. Clear … IP) and SQL Server for troubleshooting. Familiarity with APIs and basic troubleshooting of API-related issues. Experience using monitoring tools to identify and report system issues. Experience working with service management platforms like ServiceNow or similar tools. More ❯

holidays as required to meet the needs of our clients. Be the first point of contact for clients, delivering timely and professional support via phone and ticketing systems for service requests, configuration changes, and troubleshooting issues within our products and services. Investigate and resolve technical issues by providing clear and concise communication to clients throughout the process. Process client … delivering high quality customer support in a fast paced, client facing environment. Strong problem solving skills, with the ability to quickly assess, prioritise and resolve technical issues. Excellent time management and multitasking abilities, being able to balance multiple requests while maintaining accuracy and attention to detail. Ability to absorb information quickly, think critically, and make decisions under pressure. Clear … IP) and SQL Server for troubleshooting. Familiarity with APIs and basic troubleshooting of API-related issues. Experience using monitoring tools to identify and report system issues. Experience working with service management platforms like ServiceNow or similar tools. More ❯

external teams in a matrix organisation to achieve Sainsbury's business strategy. With a focus on delivering services that meet customer and colleague requirements, you will contribute to the service strategies for respective products/functional areas, ensuring alignment with the Sainsbury's Tech operating framework and technology principles. Your responsibilities include driving a culture of personal accountability and … coaching others to understand technical approaches, building collaborative relationships with stakeholders, managing budgets and finances for change and run activities, ensuring technical assurance and delivery, as well as overseeing service and risk management activities to ensure high-quality service provision and continuous improvement. By utilising your strong leadership skills and technical expertise, you will drive innovation, manage … and transforming Technology delivery. With your extensive knowledge of large-scale third-party technology suppliers and product portfolios, product and vendor selection procedures, Agile and waterfall delivery practices, and service management frameworks, including ITIL, you play a critical role in assuring the technology service and delivery provision for your tower. Your strong leadership skills, coupled with your More ❯

Support Provide 1st and 2nd line support for Uniform and related planning applications. Act as the main contact for troubleshooting and resolving system issues. Log and manage incidents and service requests using the IT service management system. Liaise with IT teams and external suppliers to escalate and resolve technical issues. 2. System Administration & Configuration Administer and configure … similar planning systems. Please send your CV to discuss in more detail Strong problem-solving and analytical skills. Excellent communication and stakeholder engagement abilities. Experience with system integration, data management, and digital transformation. InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified More ❯

to power other banks and to travel globally. Monument has received significant inbound interest from local and legacy players worldwide to licence its technology on a “Software-as-a-Service” (SaaS) basis and has established a subsidiary business, Monument Technology Limited to take advantage of the opportunity and to unlock the value in our platform through licencing and partnerships … around the world. Monument Technology provides everything needed to build and run a bank with an open, configurable, end-to-end, banking platform as a service which uses best-in-class components to empower small and medium-sized banks around the world to thrive in the digital age. Our plug-and-play model eliminates the risk and complexity of … governance and approval processes. Develop and maintain detailed project plans (e.g., in Microsoft Project), providing a portfolio-wide view to support proactive decision-making. Produce and present clear, actionable management reports for both internal and client stakeholders. Manage projects in line with contractual agreements, applying rigorous change control procedures. Facilitate and lead stakeholder meetings, workshops, and presentations. Foster strong More ❯

to power other banks and to travel globally. Monument has received significant inbound interest from local and legacy players worldwide to licence its technology on a “Software-as-a-Service” (SaaS) basis and has established a subsidiary business, Monument Technology Limited to take advantage of the opportunity and to unlock the value in our platform through licencing and partnerships … around the world. Monument Technology provides everything needed to build and run a bank with an open, configurable, end-to-end, banking platform as a service which uses best-in-class components to empower small and medium-sized banks around the world to thrive in the digital age. Our plug-and-play model eliminates the risk and complexity of … governance and approval processes. Develop and maintain detailed project plans (e.g., in Microsoft Project), providing a portfolio-wide view to support proactive decision-making. Produce and present clear, actionable management reports for both internal and client stakeholders. Manage projects in line with contractual agreements, applying rigorous change control procedures. Facilitate and lead stakeholder meetings, workshops, and presentations. Foster strong More ❯

and ownership by using business data to drive project direction and decisions. Foster transparency and collaboration by openly sharing insights, challenges, and learnings. Requirements A clear understanding of project management value and experience driving company-wide goals through structured planning and execution. Proven ability to align project goals with organisational strategy. Strong financial acumen, including budget planning, forecasting, and … lifecycle experience: requirements, planning, execution, stakeholder communication, and retrospectives. Ability to manage multiple projects simultaneously with strong judgment and decision-making capabilities. Good foundational understanding of IT systems, including service management, infrastructure, security, networking, AV, messaging, and telephony. Willingness to travel (Europe) as needed, including occasional weekend work. Experience delivering infrastructure projects in a media, broadcast, or technology … to Have) Data literacy (e.g., SQL, Tableau, Power BI, R, Smartsheet, Adobe Analytics, Google Analytics, AWS Redshift/Timestream). Experience in production engineering. Knowledge of SaaS tools, endpoint management, identity governance, or content management systems More ❯