151 to 175 of 561 Service Management Jobs in London

performing digital services that improve the lives of people across the UK. You will lead a world-class professional services practice focused on Managed Service Operations defining best practice, coaching and developing teams, championing Made Tech’s operational excellence, and continuously evolving our operational models, standards, and capability. … Head of Managed Service Operations – Head of Practice, reporting to the Head of Managed Services, you will help set the strategic direction for how we operate, optimise, and assure services across our Managed Service portfolio. You will work closely with Service Delivery Managers, engineers, incident and problem ...

journey! Key Information Job title: Senior Operational Support Analyst Salary: Circa £62K + TFL Benefits Grade: Band 3 Contract type: TfL Team: TSO Professional Service - Technology & Data Location: London (Pier Walk)/Hybrid* working All offers of employment are subject to satisfactory right‐to‐work checks. Candidates must … Support Analyst will be accountable for the provision of Level 2 [In depth Technical Support] (and where appropriate Level 3 [Expert Product and Service Support]) service for Data and Analytics (D&A) live services after they are transformed and transitioned to Technical Service Operations (TSO), addressing ...

worldwide to broadcast, telecommunications, corporate and government customers for over 55 years. Backed by a legacy of engineering excellence, reliability and industry-leading customer service, Telesat has grown to be one of the largest and most successful global satellite operators. Telesat Lightspeed, our revolutionary Low Earth Orbit (LEO) satellite … network, scheduled to begin service in 2027, will revolutionize global broadband connectivity for enterprise and Government users by delivering a combination of high capacity, security, resiliency and affordability with ultra-low latency and fiber-like speeds. Telesat is headquartered in Ottawa, Canada, and has offices and facilities around ...

second year running and so, we are happy to consider flexible working opportunities to help you balance your work and home life. Team: IT - Service Desk Location: London Role overview Introduction to the team: The Service Desk 2nd Line Analyst is an integral part of our IT Operations … team, reporting to the Service Delivery Manager, with guidance provided by a Team Leader. Our IT Operations team is a friendly and diverse group encompassing Service Delivery Management, Infrastructure, Solutions Architecture, and Security Architecture, spanning multiple locations across the UK. You'll find your work with ...

/Relationships: Solution Providers Job Purpose: To provide operational support for core enterprise systems as part of the Systems Support team, ensuring incidents and service requests are effectively managed. About HALO: HALO is the leading global NGO addressing the impact and drivers of conflict in 30 countries and territories … operational support for NetSuite and other Enterprise systems (Fleet, HR etc). The post‐holder will manage and resolve support requests through Jira Service Management, supporting users across finance, and other business processes. The role focuses on incident resolution, access management, system administration, and continuous improvement, working ...

Description \n Middleware Platforms Support Lead - Vice President \n Sector: Financial Services/Banking Department: Production Management & Service Delivery \n About the opportunity \n Our client, a leading international financial services organisation, is seeking an experienced Middleware Platforms Support Lead at Vice President level to join its Production … Management & Service Delivery function. \n This is a senior, hands-on technical leadership role supporting the Middleware platforms underpinning business-critical services within a complex, global banking environment. \n The successful candidate will act as a senior escalation point for complex production issues while driving improvements in platform ...

Description \n Middleware Platforms Support Lead - Vice President \n Sector: Financial Services/Banking Department: Production Management & Service Delivery \n About the opportunity \n Our client, a leading international financial services organisation, is seeking an experienced Middleware Platforms Support Lead at Vice President level to join its Production … Management & Service Delivery function. \n This is a senior, hands-on technical leadership role supporting the Middleware platforms underpinning business-critical services within a complex, global banking environment. \n The successful candidate will act as a senior escalation point for complex production issues while driving improvements in platform ...

vast amount of data generated by banks and financial institutions. Requirements As Director of Platform Engineering, you will: Lead the day‐to‐day management, reliability and continuous improvement of ITRS’ Analytics SaaS platform, with a strong focus on Kubernetes‐based services, cloud‐native operational excellence and measurable service … automation, reliability and continuous improvement. Remain highly hands‐on, working directly with engineers on production issues, Kubernetes troubleshooting, incident response, deployment automation, observability, capacity management and service resilience. Drive the evolution of SaaS engineering towards a more automated model, reducing manual intervention, operational toil and human hand‐offs ...

thrive, we can’t wait to meet you. We're looking for a Systems Engineer who's passionate about modern enterprise platforms, automation, identity management, and AI-enabled operational tooling. In this role, you'll lead complex technical projects, build scalable integrations, and help evolve the systems that power … you. What you’ll work on You’ll own and drive projects that define the next generation of IT at Braze, including: Identity & Access Management: Design and enhance automated provisioning, deprovisioning, access governance, and lifecycle management workflows using Okta, SCIM, APIs, and workflow automation tools. Improve security, reduce ...

framework on behalf of the Group Tech Office, providing a single, authoritative set of technology policies—including AI, data, architecture, cloud, software and IT service management—that applies consistently across IAG and its operating companies. Manage each Group IT policy through its full lifecycle, from identifying the need … drafting with subject matter experts through governance approval, communication, embedding, periodic review, exception management and retirement. Ensure policies are clear, practical and adopted in practice, enabling the Group’s technology and AI strategy while meeting legal, regulatory and audit requirements. Act as the key point of alignment with Cyber ...

ITSM Business Analyst/Consultant, you will make an impact by supporting ITSM strategy, operating-model transformation, process redesign and ServiceNow-enabled service improvements that deliver practical transformation roadmaps aligned to business objectives. You will be a valued member of the Consulting team and work collaboratively with business stakeholders … service owners, architects, and delivery teams, and clients. In this role, you will Conduct stakeholder interviews, workshops and discovery activities to understand current ITSM processes, services, governance and organisational structures, and analyse capabilities, operating models and service performance to identify improvement opportunities Document current and future-state processes ...

timeposted on: Posted Todayjob requisition id: JR000407# **Job Description****The Role**The Triage Analyst is responsible for the end-to-end coordination, assessment and management of issues and service requests raised through the triage function. Acting as the first point of operational and technical assessment, the role performs … that tickets are accurately prioritised, assigned and progressed to resolution.The role serves as a critical link between business and technology teams, coordinating the timely management of issues, facilitating effective communication with stakeholders and ensuring adherence to issues management processes, governance and service standards. Through analysis of operational ...

senior technical owner within our client delivery organisation working closely with a key customer. The role is accountable for maintaining technical integrity across the service landscape and for providing governance, assurance and informed challenge to delivery teams and suppliers. Working closely with our internal teams and our customer … technical stakeholders, service managers, project managers, architects, security teams and senior leaders, you will ensure that proposed and implemented solutions remain aligned with service objectives, architecture principles, security requirements and operational support models. Act as our client technical owner for the service with our customer, maintaining ...

Company. The relocation is currently proposed to take effect by early 2029.Position summaryJoin GSK as a Director Product Owner (G5) – Lab Execution & Service Operations in the Lab Capture & Experience team and play a vital role in defining and delivering the target-state capabilities to ensure that our core … LabWare LIMS and wider Lab Execution & Tech Operations systems reliably support the late-stage portfolio, and to maintaining high-quality service delivery across an established application landscape of around 150 LC&E applications used in R&D laboratories.You will build and lead a high-performing team, mentor Product Owners ...

Kronia® is looking for a Tier 1 Service Desk Analyst to join a growing IT operations team responsible for delivering high-quality technical support across modern enterprise environments. The ideal candidate will serve as the first point of contact for end users, providing technical assistance, resolving common hardware … software issues, and ensuring an excellent customer support experience. This role is ideal for an early-career IT professional with a strong customer-service mindset, eagerness to learn, and interest in supporting enterprise technologies such as Google Workspace, Jamf, Intune, macOS, and Windows environments. You will work closely with ...

responsible for ensuring the teams are meeting on a regular basis and that team/department collaboration takes place where required. KEY INTERFACES Vendor Management Portfolio Team Service Desk Team Managed Services Director Operations Managers Senior Leads 2nd/3rd Line Support Teams Project Management PS Teams … RESPONSIBILITIES Manage, develop and mentor Senior Leads within the Services department Undertake proactive activities such as checking/monitoring of the service desk function Be part of the Management On-Call Rota Be a point of contact/escalation and understand work practices for the Service Desk ...

primary technical liaison between clients and Janison’s technical teams owning platform configuration and environment design, event readiness planning, incident/problem management, and the training and enablement clients need to operate independently. The role carries direct accountability for ITIL-aligned service management delivery, including event readiness … incident severity management and continuous service improvement. This is a UK-based hybrid role with occasional travel and out-of-hours support for live assessment events. Duties & Responsibilities Technical Implementation & Configuration Work with clients to design and configure the Janison environment: authentication, roles and permissions, delivery workflows, data ...

United Kingdom. Some roles may also be subject to nationality requirements where these are necessary to meet UK Government or contractual security obligations.The Service Desk Analyst is the first point of contact for users requiring IT support, providing professional and effective Level 1 and Level 2 technical support across … organisation. You will diagnose and resolve incidents, fulfil service requests, and ensure users receive a high-quality, responsive service. Working within an ITIL-aligned service management environment, you will manage tickets in line with agreed processes and SLAs, escalating issues appropriately and keeping users informed throughout.Key ResponsibilitiesProvide ...

Looking for an opportunity to lead service excellence in a fast-growing technology environment? A leading Nordic IT services provider with a strong presence across Europe, this organisation delivers end-to-end digital transformation solutions for businesses of all sizes. Known for its customer-first approach, it offers expertise … innovation, and sustainable growth, it has built a reputation for helping clients harness technology to achieve measurable business outcomes. The team is hiring a Service Delivery Manager to oversee the delivery of managed services, ensuring operational excellence, service quality, and customer satisfaction. Ready to take the lead ...

diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout … across both Human and Agentic identity domains. This role owns the end-to-end identity lifecycle, from modernising enterprise directory services and privileged access management to pioneering the design of next-generation agentic AI identity management frameworks that will define how BCG secures autonomous agents and non-human ...

Incident Management Lead - London Role Overview Reporting to the Regional Head of Operations, Incident Management Leads will take direct accountability for running active incidents. Around this work, they will be responsible for designing and continuous improvement of the incident management process, tooling configuration, trend and insight analysis … training employees across Sokin to ensure visibility and correct use of the incident management process. Key Responsibilities Accountable for the active raising and management of incidents Adherence, feedback and updates to the incident management process and framework High-level familiarity of the Sokin platform (product areas ...

Only candidates holding current DV clearance should apply. 1st Line Service Desk Call Handler (DV Cleared) Location: Westminster, London Working Pattern: Fully office-based, 5 days per week Hourly Rate: Competitive Contract: Initial duration to be confirmed Start Date: Immediate Security Clearance: Current DV clearance required The opportunity Salt … recruiting for a 1st Line Service Desk Call Handler to join a high-profile government environment in Westminster. This is an excellent opportunity to apply your customer service and first-line IT support skills in an environment where clear communication, responsiveness and discretion are essential. Acting ...

Your new company You will be working with a major organisation on a complex SAP service environment, taking responsibility for the effective delivery and management of SAP application and integration services.The landscape includes SAP ECC, SAP APO, SAP BW and SAP PI, and the role requires a good … hands-on configuration or development expertise. Your new role As SAP Delivery Manager, you will oversee the delivery of SAP services, ensuring contractual requirements, service levels and operational expectations are met.You will coordinate technical delivery teams and suppliers, monitor service performance, lead high-priority incident activity and drive ...

three global functions and hold global accountability for client support and SLA performance across every client and region: Client Support (incl. Incident & Problem Management) - our client-facing service desk, owning triage and first-contact resolution, incident response and the client/product-team relationship. Kaluza Platform Performance Assurance … strategy and standard for how each operates, and be the steady, credible presence clients and colleagues rely on - from a board-level service review to a live Sev1. Specifically, you'll: Client Support, Incident & Problem Management Own incident response end to end - severity, Major Incident command, root cause ...

continual improvement of LifeArc’s end-user computing and digital workplace services. Responsible for the full device lifecycle, you will deliver modern endpoint management solutions that provide employees with a secure, reliable and seamless technology experience across corporate and personal devices. Working as part of LifeArc’s Technology team … provisioning and enrolment, and support both corporate-owned and bring-your-own-device enrolments. You will develop and maintain endpoint security, compliance and access management controls, drive platform migrations, optimise patching and update processes, and identify opportunities to automate manual activities through scripting and workflow improvements. As the most ...