151 to 175 of 207 Service Management Jobs in London

to join our client's digital services team. In this role, you will be responsible for designing, configuring, and optimizing the ServiceNow platform to support enterprise-wide process automation, service delivery, and digital transformation initiatives. This opportunity offers the chance to work across multiple business domains, delivering innovative platform solutions, enabling smarter workflows, and ensuring long-term platform scalability … of Responsibilities ServiceNow Development: Design, build, and maintain modules, configurations, and custom scripts. Process Optimization: Enhance ITSM processes (Incident, Request, Problem, Change) using best practices. User Experience: Improve self-service capabilities through portals and virtual assistants. Integrations: Develop and manage connections with third-party systems via APIs and integration tools. CMDB & Discovery: Configure asset discovery tools and maintain accurate … Flow Designer, Orchestration, and scripting. Performance & Support: Troubleshoot issues, optimize system performance, and ensure platform stability. Testing & Upgrades: Lead testing (manual/automated), UAT, and manage upgrades and patches. Service Catalog: Maintain catalog items, workflows, and approval processes. Security & Access Control: Implement and enforce RBAC and compliance controls. Reporting & Analytics: Create dashboards and reports to provide insights and track More ❯

to join our client's digital services team. In this role, you will be responsible for designing, configuring, and optimizing the ServiceNow platform to support enterprise-wide process automation, service delivery, and digital transformation initiatives. This opportunity offers the chance to work across multiple business domains, delivering innovative platform solutions, enabling smarter workflows, and ensuring long-term platform scalability … of Responsibilities ServiceNow Development: Design, build, and maintain modules, configurations, and custom scripts. Process Optimization: Enhance ITSM processes (Incident, Request, Problem, Change) using best practices. User Experience: Improve self-service capabilities through portals and virtual assistants. Integrations: Develop and manage connections with third-party systems via APIs and integration tools. CMDB & Discovery: Configure asset discovery tools and maintain accurate … Flow Designer, Orchestration, and scripting. Performance & Support: Troubleshoot issues, optimize system performance, and ensure platform stability. Testing & Upgrades: Lead testing (manual/automated), UAT, and manage upgrades and patches. Service Catalog: Maintain catalog items, workflows, and approval processes. Security & Access Control: Implement and enforce RBAC and compliance controls. Reporting & Analytics: Create dashboards and reports to provide insights and track More ❯

Line of Service: Internal Firm Services Industry/Sector: Technology Specialism: Technology Strategy Management Level: Senior Manager About the Role We are looking for an experienced AI Solution Architect who is responsible for designing enterprise AI solutions that align with business objectives while ensuring scalability, security, and efficiency. This role translates business needs into AI-driven architectures (across … Thinking, Business Architecture, Business Continuity, Business Process Modeling, Business Process Workflow, Coaching and Feedback, Communication, Creativity, Embracing Change, Emotional Regulation, Empathy, Enterprise Application Integration, Enterprise Architecture, Enterprise Integration, Enterprise Service Bus (ESB), Google Cloud Platform, Inclusion, Influence, Intellectual Curiosity, IT Service Management (ITSM) + 18 more Desired Languages: (Not specified in original text) Travel Requirements: Up to More ❯

blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the … routing strategies to improve performance. Drive AI-powered network monitoring, automation, and self-healing capabilities. Scale Infrastructure as Code (IaC) for network automation, ensuring agility and operational efficiency. IT Service Management & Operational Excellence: Establish network reliability objectives, including SLOs, SLIs, and error budgets. Implement real-time incident detection and response using AI-driven network analytics. Ensure high availability … and 24x7 operational support. Develop a follow-the-sun support model, ensuring global network performance optimization. Implement network observability and predictive analytics to proactively prevent outages. Security, Compliance & Risk Management: Drive zero-trust security frameworks, ensuring secure and resilient network access. Ensure adherence to ISO 27001, NIST, SOC 2, GDPR, and industry best practices. Collaborate with cybersecurity teams to More ❯

networks: REACH (Race, Ethnicity and Cultural Heritage) ENABLED (Enhancing Abilities & Leveraging Disabilities Network), PRIDE and Women's networks; all of which are sponsored by a member of our Executive Management Team. We want to ensure that all of our people, regardless of their background, are seen and heard. We want to attract applicants that share our commitment to inclusion … and Values Essential Our Always values Academic/Professional qualification/Training Essential Postgraduate Degree or equivalent (demonstrable experience in a similar IT position) Desirable Postgraduate IT qualification Project management qualification eg PRINCE II, Agile ITIL Foundation Qualification Experience/Knowledge Essential Extensive technical experience gained within a busy IT operations department Extensive knowledge of clinical, administrative and/… knowledge of relevant operational policies and procedures. Expert understanding of Information Governance, SOPs and other governance, national and professional standards of practice or other regulations Desirable Experience of project management using the PRINCE2 methodology Experience of working in an ITIL IT Service Management organisation ensuring ITIL processes are followed Extensive knowledge of clinical, administrative and/or More ❯

systems for the global client base. Troubleshoot and restore systems andprocessing in event of incidents andproblems. Perform regular system checks and analysis and provide reports of system function and service level. Manage in-bound service requests and questions. Recognising and escalating critical issues according to process. Interact with a wide spectrum of people at client sites, including support … First Degree level education, preferably in an IT related subject. Strong desire to succeed with a "Can do" mentality. Ability to work under pressure. Strong attention to detail, self-management, initiative, discipline, and follow-through. Exceptionalproblem-solvingability. Ability to work flexible hours, shift and on-call, to meet client demands. Preferred: Service Management knowledge and experience. Prior More ❯

maintain solutions on the ServiceNow platform. You will work closely with business analysts, architects, and stakeholders to deliver high-quality applications and workflows that support business objectives and improve service delivery. Key Responsibilities • Develop and configure ServiceNow’s SPM suite, applications, modules, and workflows across ITSM, ITOM, HRSD, and other areas. • Create and maintain business rules, client scripts, UI … platform in a professional setting. • Proficiency in JavaScript, Glide API, and ServiceNow development tools. • Familiarity with REST/SOAP APIs, IntegrationHub, and MID Servers. • Understanding of ITIL processes and service management principles. • Strong problem-solving and communication skills. Preferred Qualifications • ServiceNow Certified System Administrator (CSA). • One or more Certified Implementation Specialist (CIS) certifications (e.g., SPM, ITSM, HRSD More ❯

The Technician is responsible for supporting Service Requests, including basic technical interventions such as remote hands services for customers and assisting with cross-/disconnects under supervision. The primary focus is ensuring the smooth functioning of customer infrastructure. Additionally, the Technician assists with internal requests to maintain cleanliness and safety within the data center. What you'll do Overall … Responsibilities: Adhere to company safety policies, operational efficiency, and core values. Provide technical customer service support and perform operational technical interventions for customers, including handling Remote Hands requests. Assist with technical projects and support activities, including equipment setup, deinstallation, and documentation. Ensure compliance with company policies and regulations, including customer request reporting and administration. Document and analyze progress, issues … and outcomes to drive continuous improvement initiatives. Customer Support and Technical Interventions: Provide technical customer service support and operational interventions requested by clients. Handle Remote Hands requests, including: Customer equipment migration (labeling, installations, documentation, and testing). Emergency troubleshooting and maintenance of customer infrastructure (e.g., rebooting, resetting, handling connectivity issues). Special maintenance requests (e.g., simple repairs, equipment exchange More ❯

blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the … delivery, and global routing strategiesto improve performance. DriveAI-powered network monitoring, automation, and self-healing capabilities. ScaleInfrastructure as Code (IaC) for network automation, ensuring agility and operational efficiency. IT Service Management & Operational Excellence: Establishnetwork reliability objectives, includingSLOs, SLIs, and error budgets. Implementreal-time incident detection and responseusing AI-driven network analytics. Ensurehigh availability, network resilience, and 24x7 operational … support. Develop afollow-the-sun support model, ensuringglobal network performance optimization. Implementnetwork observability and predictive analyticstoproactively prevent outages. Security, Compliance & Risk Management: Drivezero-trust security frameworks, ensuringsecure and resilient network access. Ensure adherence toISO 27001, NIST, SOC 2, GDPR, and industry best practices. Collaborate withcybersecurity teamsto enhancenetwork threat detection and mitigation. Implementautomated security policy enforcement, reducing human intervention in More ❯

blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the … delivery, and global routing strategiesto improve performance. DriveAI-powered network monitoring, automation, and self-healing capabilities. ScaleInfrastructure as Code (IaC) for network automation, ensuring agility and operational efficiency. IT Service Management & Operational Excellence: Establishnetwork reliability objectives, includingSLOs, SLIs, and error budgets. Implementreal-time incident detection and responseusing AI-driven network analytics. Ensurehigh availability, network resilience, and 24x7 operational … support. Develop afollow-the-sun support model, ensuringglobal network performance optimization. Implementnetwork observability and predictive analyticstoproactively prevent outages. Security, Compliance & Risk Management: Drivezero-trust security frameworks, ensuringsecure and resilient network access. Ensure adherence toISO 27001, NIST, SOC 2, GDPR, and industry best practices. Collaborate withcybersecurity teamsto enhancenetwork threat detection and mitigation. Implementautomated security policy enforcement, reducing human intervention in More ❯

Apple environment Required Skills & Experience Proven experience in a technical support or helpdesk role, specializing in macOS and Apple hardware Deep understanding of macOS, Apple ecosystem, and iOS device management Strong diagnostic and problem-solving skills Excellent communication and customer service skills Ability to explain technical issues to non-technical users Desirable Qualifications: Apple Certified Support Professional (ACSP … or similar certification Familiarity with ITIL or similar service management frameworks Prior experience supporting creative or media teams (Adobe Suite, Final Cut Pro, etc.) Personal Attributes: Passionate about Apple technology and user experience Self-motivated and proactive in solving problems Able to work independently and as part of a team Calm under pressure and capable of handling multiple … tasks Strong attention to detail and commitment to quality service About us: At Peregrine, we see beyond the immediate and look to the horizon. We build lasting, meaningful partnerships with our clients, and deliver flexible solutions for every resourcing need, both now and in the future. Together, we help our clients to engage, develop and harness the skills they More ❯

Systems Enterprise Architect). • Demonstrable experience with either TOGAF 9/10 (The Open Group Architecture Framework) or Zachman Framework for Enterprise Architecture. • ITIL Foundation or Practitioner (for understanding service management and IT governance) or equivalent experience. • Demonstratable mindset for organising and visualising data. • A minimum of 2 years experience in an IT Architecture practice. What is it More ❯

part of a supportive team that values collaboration andcontinuous improvement.In the last year as an ApplicationAnalyst , you might have: Led the investigation and resolution of arecurring system issue, improving service reliability for hundreds ofusers. Delivered one-to-one coaching to colleagues onusing new digital tools, helping them feel confident and supported. The role You'll be key in helping … usdeliver our work. In this role, you'll: Resolve technical issues: Take ownership of application-related incidents and problems, ensuring timely and effective solutions. Support service improvements: Identify patterns and trends, recommend changes, and help implement improvements that make a real difference. Manage systems: Oversee the configuration, maintenance, and optimisation of digital services and business systems. Show us We … ll be looking for the followingskills, knowledge and experience in your application form: Experience supporting digital services or business systems, including resolving technical issues and improving service performance. Ability to explain technical information clearly to non-technical colleagues, including creating user-friendly guidance or training. Experience working in a fast-paced IT support or service management environment More ❯

Bupa and Patient data. To provide technical support via remote access, answering support queries and tickets onsite or via phone or email. To maintain the gold standard of Customer service for all support queries and always adhere to all service management principles. Troubleshooting network related issues around the hospital and collaborating with other teams to resolve the … proactive when dealing with user issues. Respond to enquiries from Customers and help them resolve any hardware or software problems that are within supported scope. To allocate more complex service issues to the escalations team. To arrange for external technical support where problems cannot be resolved in house. Rebuilding laptops and desktops as necessary with our gold build. Visit … lifting IT Equipment in the office or around the business. Experience working with end point security tooling. Experience with print devices and managed print services. Experience with end point management systems. Experience with Mobile Devices, iOS/Android. Why Bupa? We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all More ❯

with clear documentation and technical context. Manage day-to-day communication with clients, providing proactive updates and owning issues through to resolution. Log and track support tickets using internal service management tools (e.g., JIRA, Zendesk) for transparency and audit purposes. Build understanding of end-to-end trade flows - from market data ingestion and order entry to trade execution … and non-technical stakeholders. Comfortable multitasking and prioritizing in a dynamic, high-pressure environment. Proficiency with SQL and Microsoft Excel; scripting skills (Python, Bash) are a plus. Familiarity with service desk tools (JIRA, ServiceNow, etc.) and ticketing best practices. Basic knowledge of networking principles and system monitoring tools is helpful. You'll Thrive If You: Enjoy solving complex problems More ❯

IT queries, you will deliver technical assistance across various channels including in-person, phone, email, and chat. The role requires a proactive approach to problem-solving, a strong customer service ethic, and the ability to work collaboratively within a wider IT support team. Key Responsibilities Provide friendly, professional, and customer-focused front-of-house IT support Assist users with … device connectivity, printing, software access, and general IT enquiries Monitor, prioritise, and resolve support tickets within agreed service levels Deploy and support hardware and equipment in line with institutional standards Apply ITIL-aligned service management processes Investigate and escalate incidents, documenting key actions and outcomes Support user testing, pilot rollouts, and feedback gathering for new services Supervise … systems and software Support university events such as exams, enrolment, and registration Ensure compliance with IT and Health & Safety policies, including risk assessments Participate in process improvement initiatives and service reviews More ❯

IT queries, you will deliver technical assistance across various channels including in-person, phone, email, and chat. The role requires a proactive approach to problem-solving, a strong customer service ethic, and the ability to work collaboratively within a wider IT support team. Key Responsibilities Provide friendly, professional, and customer-focused front-of-house IT support Assist users with … device connectivity, printing, software access, and general IT enquiries Monitor, prioritise, and resolve support tickets within agreed service levels Deploy and support hardware and equipment in line with institutional standards Apply ITIL-aligned service management processes Investigate and escalate incidents, documenting key actions and outcomes Support user testing, pilot rollouts, and feedback gathering for new services Supervise … systems and software Support university events such as exams, enrolment, and registration Ensure compliance with IT and Health & Safety policies, including risk assessments Participate in process improvement initiatives and service reviews More ❯

primary support contact for the application in London. Deliver 1st and 2nd line support for business systems-both in-house and industry-standard. Log and manage incidents via our Service Management platform, escalating when needed. Build trusted relationships with brokers and internal users; be their advocate. Monitor system data integrity and proactively identify potential issues. Create and maintain … on-call support during assigned periods. Help define and implement the future structure of the support team. Your Background 2+ years' experience in a business applications support or customer service role. Familiarity with Microsoft Office and enterprise systems (insurance-specific tools a bonus). Experience working in an insurance or financial services environment preferred. Comfortable acting as a business More ❯

environment. A background in implementing server environments, database migrations, and working across both internal and vendor-delivered workstreams will be highly advantageous. Experience in handling governance, compliance, and risk management within technical projects is also essential. Ideally, you'll bring a recognised project management qualification such as PMP or PRINCE2, combined with hands-on experience using tools like … Microsoft Project. A solid understanding of IT infrastructure fundamentals, coupled with an appreciation for service management (ITIL) and change control processes, will help you hit the ground running. This is a challenging, high-visibility contract that offers a chance to work on a strategically significant project. If you're a driven IT Project Manager with the technical awareness More ❯

agile team contributing to software that makes a meaningful difference. About Selected Interventions We're a software and services company powering the environmental sector through our class-leading ECHO Service Management Framework. Built on a Microsoft stack and deployed via Azure, ECHO is used by global, multi-billion turnover companies to manage complex field operations through a seamless … analysts, and fellow engineers to deliver solutions that meet customer needs and align with our product and technical strategies. Day-to-Day Responsibilities • Collaborate across teams to ensure smooth service delivery and software releases. • Deliver high-quality, maintainable mobile software. • Follow coding standards and best practices. • Apply modern development standards to improve our mobile apps. • Participate in code reviews More ❯

seeking a proactive and detail-orientedEPM Systems Administratorto join our dynamic team. This role is pivotal in ensuring the smooth operation, maintenance, and enhancement of our Oracle Enterprise Performance Management (EPM) system. You will be responsible for managing system configurations, user access, data integrations, and supporting business-critical processes across Finance, HR, and IT functions. Desirable Skills, Qualifications & Experience … Experience administering Oracle EPM or similar enterprise performance management systems. Understanding of financial systems, data integration, and reporting processes. Experience with user access management, system configuration, and performance monitoring. Familiarity with Oracle Guided Learning (OGL) and Oracle Cloud environments. Ability to provide services with acustomer-centric approach, implementing improvements while managing service demands, pressures, and tight deadlines. … level or above, or equivalent expertise and experience. Experience working with Oracle ERP (GL, HCM) integrations. Knowledge of financial planning, forecasting, and reporting processes. Understanding of ITIL or similar service management frameworks. If you are interested in the role, please email your CV toquoting the reference number. Essential Employment is acting as an Employment Business in relation to More ❯

Desktop Support Analyst/2nd Line Support Engineer - ServiceNow, Ticket Management, AD/GP, O365, MS Teams, MS Azure, InTune/SCCM, ITIL, IT Customer Service (Internal User Base), VIP Support. Permanent, London/Hybrid, c.£50k - £55k+Bonus +Benefits Global Law Firm seeks Desktop Support Analyst/2nd Line Support Engineer to support users in the UK office. … You will work alongside the service desk team and provide support to a user base of around 1300 lawyers and business support staff using a range of technologies at the deskside. The main focus of the role will be to provide high quality 2nd line IT support relating to desktop technologies including laptops, PC and mobile devices; Win10/… within an SLA driven ITIL environment you will be responsible for managing 2nd line escalated tickets within the ServiceNow ticketing system and liaising with infrastructure engineers or 3rd party service providers (business application related etc), overseeing fixes within ITIL methodology i.e. employing Service mgmt., Incident mgmt., Problem mgmt. and Change mgmt. principles to resolve and track issues. You More ❯

scientists. Within this team, this role will be responsible for the design of new services for a variety of different projects within the Crick, relating to Enterprise Resource Planning, Service Management, Data exploitation, Talent acquisition and management, and more. This is an exciting opportunity to join one of the world's leading research Institutes at a crucial More ❯

residents. About the role This is a key role within our Business Applications team, supporting the delivery, maintenance, and enhancement of core business systems. You'll work closely with service leads, IT colleagues, and third-party suppliers to ensure applications are reliable, secure, and aligned with user needs. You'll bring a strong foundation in application support and configuration … sits within Digital & Change and plays a pivotal role in supporting Haringey's strategic technology landscape. As part of the SAP team, we work closely with Procurement, Finance, and service areas to ensure robust, compliant, and efficient systems. We're a collaborative, solutions-focused group committed to delivering high-quality support and continuous improvement across our SAP estate. About … includes administering and supporting systems such as WebPay and Civica Icon, alongside a solid understanding of SAP licensing processes and compliance requirements. Proficiency in using Halo Software or similar service management tools will help you thrive in this role, enabling you to deliver responsive, effective support across a range of business-critical applications. Working for Haringey At Haringey More ❯

ambition is to be the leading IT services group in the HE sector and we are growing our team's capability in experience/UX, agile development, security, cloud, service management and partnering. We are modernising our technology foundations, digitising the processes of the university to transform experience for students and staff, and partnering across the university to … z2ez0 RIO's role is to bring a strategic focus and deliver key outcomes for researchers and the support community. RIO aimsto: enable excellent, end-to-end service to the research and innovation community drive efficiency and financial sustainability in all we do simplify and integrate processes across organisational boundaries professionalise research and innovation support as a discipline. About … to continuously improve how you and your team operate. You are able to use Jira, Teams, Miro and other collaboration tools, and are confident with the budgeting and financial management of your team, always seeking to achieve value for money and benefits realisation. You manage risks and issues proactively, seeking to mitigate risk wherever possible, and manage interdependencies across More ❯