176 to 200 of 566 Service Management Jobs in London

three global functions and hold global accountability for client support and SLA performance across every client and region: Client Support (incl. Incident & Problem Management) - our client-facing service desk, owning triage and first-contact resolution, incident response and the client/product-team relationship. Kaluza Platform Performance Assurance … strategy and standard for how each operates, and be the steady, credible presence clients and colleagues rely on - from a board-level service review to a live Sev1. Specifically, you'll: Client Support, Incident & Problem Management Own incident response end to end - severity, Major Incident command, root cause ...

continual improvement of LifeArc’s end-user computing and digital workplace services. Responsible for the full device lifecycle, you will deliver modern endpoint management solutions that provide employees with a secure, reliable and seamless technology experience across corporate and personal devices. Working as part of LifeArc’s Technology team … provisioning and enrolment, and support both corporate-owned and bring-your-own-device enrolments. You will develop and maintain endpoint security, compliance and access management controls, drive platform migrations, optimise patching and update processes, and identify opportunities to automate manual activities through scripting and workflow improvements. As the most ...

Profession: Data CenterDiscipline: Data Center Operations ManagementCompany: MicrosoftOverviewThe Site Operations Manager leads day-to-day site operations at our leased 3rd party datacenters, ensuring service reliability, security, and operational excellence while meeting contractual obligations, business goals, and client expectations. This role manages five leased site locations across London, varying … from 16MW to 48MW in capacity, you will be joining a vibrant, diverse team with a passion for service delivery, our services include a wide range of Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. We are also at the forefront ...

incident and problem resolution. Experience producing technical documentation, implementation plans, support handover material and standards documentation. Experience working within change control, operational governance and service management processes. Strong communication skills, including the ability to explain technical risks, decisions and trade-offs clearly. Ability to coach, guide and support … based infrastructure patterns desirable.Infrastructure as Code, automation, scripting and CI/CD practices desirable with experience of Terraform preferredSecurity tooling and practices including patch management, vulnerability management, SIEM, EDR, PAM and micro-segmentation desirable.ITIL service management and PRINCE2, Agile, Scrum or equivalent project delivery experience beneficial.How ...

senior strategic role with the opportunity to shape CTO direction across identity, network security and zero trust. Connecting enterprise architecture, information security, service operations and business-aligned technology teams, turning business and regulatory requirements into secure, resilient and consistently engineered global services.A role you will love As Head … Core Services Engineering, you will lead the engineering and lifecycle management of tier-0 services that are fundamental to the security, resilience and operation of our organisation. These include DNS, DHCP, IP address management, network time, secure access, identity and access management, privileged access, identity governance ...

KPMG’s ServiceNow Practice delivers advisory, implementation and strategic transformation programmes across the Now Platform, including risk and cyber, Global Business Services (GBS), Customer Service Management, Information Technology Service Management (ITSM), Information Technology Operations Management (ITOM), Information Technology Asset Management (ITAM), AI and developer … consulting pipeline. •Experience developing repeatable solutions, consulting offerings and sales assets, including front-office and back-office transformation propositions with Software as a Service (SaaS) providers. •Extensive experience engaging senior stakeholders in a large consulting organisation or systems integrator, with an understanding of partnership-based operating models. •Confidence leading ...

business-facing security lead, working under the direction of the Account Security Director (vCISO). The role ensures that business objectives, security requirements and service delivery activities remain aligned. Acting as a trusted advisor to business and operational stakeholders, the BISO promotes the effective integration of security requirements into … service delivery, operational processes and business change activities. Working closely with service teams and specialist security functions, the BISO supports the implementation of security governance arrangements, facilitates stakeholder engagement and helps drive continual improvement in security maturity, operational resilience and control effectiveness. The role provides leadership, guidance ...

working at least four days across a fortnight in the office. As well as extensive opportunities for personal and career development. The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers … small businesses, and their financial service providers. The purpose of this role is to provide end-to-end coordination and assurance for technology change, ensuring the right people, plans, governance and support arrangements are in place from the outset through to implementation and transition into live service. You will ...

multi-product or cross-platform software solutions essential Solution and/or process experience with one more of the following is highly desirable: IT Service Management (ITSM), Financial Management (FM) Project Portfolio Management (PPM), DevOps, Agile, HR Service Delivery (HRSD), Governance Risk and Compliance … Security Operations, IT Operations Management (ITOM) including Cloud Management, Event Management, Infrastructure Discovery/Mapping or any complementary technologies such as Generative AI. Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using ...

Next Ventures is seeking an SAP Service Management consultant to drive transformation within an ongoing S/4HANA program in London. You will lead service transformation workstreams, design integrated service solutions, and own key service integration points across SAP modules and customer engagement platforms. … role requires deep SAP Service Management experience, strong workshop facilitation, and collaboration with Finance, Operations and Customer Experience teams on modernising service #J-18808-Ljbffr ...

network hardware, software, and communication links. This individual will also analyse and resolve network hardware and software problems by participation in the client Service Management processes. Ensuring any issues are resolved in a timely and accurate fashion in alignment with agreed SLA’s. Key Responsibilities Plan and execute … Manage network support cases to enable fast resolution that exceeds our customers’ expectations. Ensuring accurate recording of all cases using the Company’s ticket management tool and closing within agreed timeframes. Using the central document repository, to ensure knowledge sharing across the team and enable best practice. Supporting ...

Service Design - ITIL - ServiceNow - government - 12 month contract - SC Clearance - Remote first with ad hoc onsite travel I have an immediate contract opportunity for an experienced Service Design Manager to join a busy Service Design & Transition team with our government client. The role will be mainly remote … candidates with active SC clearance will be preferred. What you'll focus on Designing and documenting new IT services that align with ITIL-based service management. Embedding service design principles and standards into projects from early stages through to transition. Ensuring every new or changed service includes ...

Role Purpose The role is accountable for the strategic management, governance, operational excellence, and continuous evolution of the Salesforce platform, which underpins key business capabilities across Client Services, Onboarding, Sales, Marketing, and Operations. The Senior CRM Engineer will act as the technical lead and trusted advisor for the Salesforce … security, and platform optimization. Establish and maintain platform standards, best practices, operating procedures, and governance frameworks. Lead platform capacity planning, performance monitoring, data quality management, and technical debt remediation. Drive adoption of new Salesforce capabilities, including AI and automation technologies. Operational Support & Service Management Provide leadership ...

invest in you!. Job Description Here at our client, we are currently recruiting for a senior ServiceNow Architect to join our thriving managed service practice. If you want to be involved in delivering value, innovation, and excellence with our customers, we would love to hear from you. ASPIRE … client managed service framework that is currently transforming the way our customers consume services. The framework is continually evolving to ensure we are always delivering next generation services. Technology plays a key part in providing the underlying platform and capabilities. We are seeking a creative and experienced individual ...

Location: Pier Walk/Hybrid This role is not eligible for UK Sponsorship The role The TfL Operations Centre is responsible for the rapid management and resolution of IT Major Incidents across the entire TfL technology estate, helping to keep London's transport network moving safely and reliably. Operating … play a key part in coordinating the response to high-priority incidents, working with technical teams and stakeholders to minimise disruption and restore service as quickly as possible. The 3 Shifts patterns are: 7am- 4.45pm, 12noon – 9.45pm and 9.30pm – 7.15am, and are typically 3-4 days on, then ...

create better ways of working as Jellycat continues to grow. You'll be; Acting as the subject matter expert for D365 Supply Chain Management across the UK and US, providing specialist functional support for issues escalated by the ERP Support Analyst and IT Service team. Investigating and resolving … complex supply chain issues across procurement, inventory management, warehouse management, sales order processing, product and master data, and transfer and shipping processes. Identifying the root cause of recurring supply chain issues and driving permanent fixes, working with the business and the managed service partner. Monitoring and troubleshooting ...

foster them,it’sdeeply embedded within our DNA. Invest in us andwe’llinvest in you!. Job Description ASPIRE is Version 1 managed service framework that is currently transforming the way our customers consume services. The framework is continually evolving to ensure we are always delivering next generation services. … team members and stakeholders At least 2 of the following certifications; Certified Technical Architect (Preferred) Certified System Administrator Certified Application Developer Implementation Specialist (Customer Service Management) Implementation Specialist (Service Mapping) Implementation Specialist (Discovery) Implementation Specialist (IT Service Management) Please note successful candidates must currently have ...

delivering identity governance services in a complex operational environment. You will combine practical IAM/IDAM knowledge with strong analysis, audit awareness and stakeholder management, working closely with an Entra engineer to improve the quality and efficiency of the service. This is a hands‐on role for someone … responses. Track denied access, exceptions and remediation through to verified completion, escalating control failures appropriately. Maintain accurate review records, evidence packs, process documentation and management information using SharePoint and agreed service tooling. Analyse outcomes and recurring issues to identify data‐quality, ownership, policy and process improvements. Work with ...

London, SW152TG: Full time: Posted Today: End Date: November 13, 2026 (15 days left to apply): R0000052656Salary up to: Competitive# **Delivery Lead – Networks, Infrastructure & Service Desk**At Nando’s, we’re on a mission to Create Lasting Happiness for our people, our customers, and the communities we serve.Born … helping them have fun, make money, and change lives.Behind every great restaurant experience are teams who depend on reliable technology. Our networks, infrastructure, and service desk help keep our people connected, supported, and ready to deliver for our customers.As our Delivery Lead, you’ll help these teams turn complex ...

CSMs play a uniquely influential and high‐profile role. You will act as a critical friend, sitting at the centre of customer relationships providing service insight, strategic planning and working closely with senior leaders to turn IT from a cost into an enabler for our clients’ missions. You will … presentation skills in a team that values curiosity, ownership and customer advocacy. Why is this role exciting? This is not a traditional account management role. It is an opportunity to become a genuine strategic partner to customers who rely on technology to deliver important work every day. You will ...

CSMs play a uniquely influential and high-profile role. You will act as a critical friend, sitting at the centre of customer relationships providing service insight, strategic planning and working closely with senior leaders to turn IT from a cost into an enabler for our clients’ missions. You will … presentation skills in a team that values curiosity, ownership and customer advocacy. Why is this role exciting? This is not a traditional account management role. It is an opportunity to become a genuine strategic partner to customers who rely on technology to deliver important work every day. You will ...

policies, target servers, KVMs, API products, developer applications and environment configurations. Design and implement API security patterns using OAuth 2.0, OIDC, JWT, mTLS, certificates, service accounts and appropriate secrets-management controls. Build reusable API onboarding and deployment patterns that improve developer self-service and reduce manual intervention. … validation, testing, security checks, promotion, deployment and rollback. Support the migration of existing API proxies and consumers to Apigee X and the latest self-service onboarding patterns. Work with application, platform, architecture, security, network and SRE teams to resolve complex integration and connectivity issues. Troubleshoot API routing ...

over 600 employees with key underwriting operations in London, Bermuda, the US and Dublin. We work collaboratively, we share a passion for the service and results we deliver, and we know that what we do each day is meaningful – to our customers and our business. We believe … role provides senior technical leadership and independent ownership of network operations, security, resilience, and improvement initiatives, working closely with Infrastructure, Cloud, Security, Application, and Service Management teams to deliver secure, scalable networking that supports Hamilton's global operations and regulatory obligations. What you will do Network Infrastructure & Security ...

Service Transition Manager Department: Technology Employment Type: Permanent - Full Time Location: London Reporting To: Andrew Henden Description As an IT Service Transition Manager at Foster + Partners , you will play a key role in ensuring technology services are designed, delivered and transitioned seamlessly into operation. Working across infrastructure … service delivery and project teams, you will help shape how change is governed and implemented, driving service excellence while ensuring projects align with strategic business goals and deliver lasting value. This role is ideal if you want to: Lead the successful transition of technology services from project delivery ...

delivery environment. Establish and maintain integrated project schedules, delivery baselines, milestones, dependencies, critical paths, forecasts and credible recovery plans. Develop and maintain Project Management Plans, RAID logs, decision and assumption records, resource forecasts, governance packs, progress reports and auditable delivery records. Manage several concurrent deliveries, balancing competing priorities, specialist … project dependencies, resolve priority conflicts where possible, and escalated with clear evidence, options and recommendations. Lead multidisciplinary teams across engineering, architecture, security, test and service management. Work collaboratively with Finance, Commercial, suppliers and customer organisations. Integrate security, accreditation and assurance activities into delivery plans. Coordinate the associated evidence, reviews ...