176 to 200 of 412 Service Management Jobs in London

incidents and requests within agreed SLAs Administer macOS, Google Workspace and Okta environments Manage and optimise Joiner, Mover and Leaver (JML) workflows Support endpoint management and security platforms including Jamf and SentinelOne Manage ticket queues through ITSM platforms such as ConnectWise and Freshservice Troubleshoot escalated technical issues and coordinate … appropriate solutions Carry out root cause analysis for recurring incidents and produce incident reports Complete regular MDM compliance reviews and coordinate remediation activity Support service reviews using SLA and KPI data to identify opportunities for improvement You'll work closely with engineers, service management teams, account stakeholders ...

Select how often (in days) to receive an alert: Resource Management Business Partner Location: UK - London | Job-ID: 219761 | Contract type: Standard | Business Unit: Business Operations & Administration Life on the team At Computacenter UK, we pride ourselves on fostering a culture that emphasises diversity, inclusivity, and collaboration. Weare committed … Group Professional Services business, this new position Resourcing Business Partner will play a key role in the transformation and governance of our GPS Resource Management (RM) function. This role will partner with the UK business, using Resource Management best practice to capture demand and deliver resourcing solutions that ...

SIAM Service Integration Manager We are searching for a SIAM Service Integration Manager to join this thriving investment bank as they are growing their Service Integration team This focus requires a SIAM Service Integration focus as this role is focused on building out a brand … function within SIAM Service Integration Role details Title: SIAM Service Integration Manager Employer: investment bank Permanent role, salary £80,000- £120,000 plus bonus Location : London City and home working hybrid 50/50% Requirements: SIAM Service Integration focus, Expertise to set up a roadmap of service ...

SIAM Service Integration Manager We are searching for a SIAM Service Integration Manager to join this thriving investment bank as they are growing their Service Integration team This focus requires a SIAM Service Integration focus as this role is focused on building out a brand … function within SIAM Service Integration Role details Title: SIAM Service Integration Manager Employer: investment bank Permanent role, salary £80,000- £120,000 plus bonus Location : London City and home working hybrid 50/50% Requirements: SIAM Service Integration focus, Expertise to set up a roadmap of service ...

SIAM Service Integration Manager We are searching for a SIAM Service Integration Manager to join this thriving investment bank as they are growing their Service Integration team This focus requires a SIAM Service Integration focus as this role is focused on building out a brand … function within SIAM Service Integration Role details Title: SIAM Service Integration Manager Employer: investment bank Permanent role, salary £80,000- £120,000 plus bonus Location : London City and home working hybrid 50/50% Requirements: SIAM Service Integration focus, Expertise to set up a roadmap of service ...

Halo. What you have not had yet is the room to go properly deep on it. This is that role. A specialist consultancy in Service Operations, AIOps and Observability is growing its Halo practice, and they are hiring someone with real potential rather than someone who has already done … will grow into the consultant everyone calls when a Halo implementation gets difficult. About the Client A boutique consultancy working exclusively in Service Operations, AIOps and Observability across the UK and Europe. They help enterprises move from firefighting IT operations to something far more autonomous, combining strategic design with ...

support - it requires ownership of live operational technology , including ticketing systems, validators, gates, kiosks, and other passenger-facing devices that are critical to daily service delivery. You will lead a multi-disciplinary team responsible for ensuring high availability, rapid incident response, and seamless customer experience across all front office … major incidents affecting ticketing systems, gates, validators, kiosks, and associated platforms , coordinating rapid resolution with engineering and field teams. Drive operational excellence across: Incident management Ticket prioritisation and queue management Root cause analysis (RCA) Service performance and uptime Work closely with field engineers, maintenance teams, and operational ...

delivery assurance and continual improvement of Identity and Workplace Technology services across Post Office. You will work collaboratively with engineering teams, Cyber Security, Architecture, Service Operations and third-party suppliers to ensure the secure, stable and effective delivery of critical technology services that support our colleagues and business operations. … offers a unique opportunity to shape and develop a newly established team, define ways of working, embed governance and operational best practice, and drive service excellence across a complex technology environment. As the leader of the Identity & Workplace Platforms team, you will oversee the delivery and operation ...

doing Capture and refine requirements for new ITSM solutions, including identifying and prioritising Day 1 needs. Analyse current ITSM operating models and define future service model changes across application and cloud infrastructure services. Map and recommend transition and exit routes from existing ITSM tooling and service arrangements. Define … insights, and shape improvement projects and BAU transition. I am therefore keen to speak with candidates who have: Strong Business Analyst background in IT service environments, ideally with technical BA experience. Proven experience in ITSM transformation, operating model assessment or service management tooling change. Solid skills ...

contribution Access to 24/7 digital GP services and our Employee Assistance Programme 6 x Life assurance and income protection after 12 months service Over 400 online courses, mentoring, apprenticeships, and development programmes Access to our benefits platform for exclusive discounts & savings Proven experience in a product ownership … product management role within complex, enterprise-scale environments, ideally supporting People, HR, colleague, manager, or corporate services products. Strong experience defining and evolving People technology products or platforms, preferably including SAP SuccessFactors and related employee lifecycle capabilities. Experience setting product vision, strategy, and roadmaps, with a clear focus ...

Opportunity: In this role, you will provide essential first-level technical support, managing incidents and service requests across a fast-paced environment. You will bridge end-users and higher-level technical teams, taking ownership of ticketing workflows via Jira Service Desk while maintaining the overall health and stability … core Windows Server environments. Your Impact Incident & Request Management: Utilize Jira Service Desk to log, track, and resolve L1 support requests efficiently across phone, email, and ticketing channels. Systems Maintenance: Monitor and maintain system health across Windows Server environments, diagnosing basic hardware, software, and network issues. Escalation & Collaboration ...

solutions. Reporting to the Senior Director of Corporate Functions, this role partners closely with HR and Legal leaders to drive targeted transformation across workforce management, employee experience, compliance, and legal operations—unlocking efficiency, improving service delivery, and ensuring regulatory adherence. This role provides both strategic input and hands … support HR and Legal processes. It owns and evolves platforms that enable core processes such as Hire to Retire, workforce administration, case and matter management, contract lifecycle management, and compliance reporting. The role ensures these systems are reliable, user‐centric, secure, and aligned with global standards and business ...

experienced Application Support Engineer to join a small team supporting a complex, multi-technology application. The role involves day-to-day operational support, service improvement and the successful implementation of system changes in line with agreed service levels. This is an opportunity for a proactive and adaptable engineer … will contribute to the continued support and development of a critical application within a secure environment. Key responsibilities Provide application support, managing incidents, problems, service requests and changes in line with SLAs. Diagnose and resolve technical issues, ensuring effective service recovery and accurate service records. Support system ...

Capgemini Invent in London is seeking a Service Senior Consultant to join our Cloud Advisory team. You will design and deliver service management capabilities, align with ITIL v4, and drive automation and AI-enabled solutions for clients. The role emphasizes leadership, cross-functional collaboration, and business development ...

opportunity for someone who combines strong technology project delivery experience with a proven track record of establishing, improving and running an effective IT Change Management function. Working closely with the CTO, Technology leadership team, business stakeholders, Risk, Information Security and third-party suppliers, you will lead the delivery … line with ITIL best practice. The Role A significant focus of the role will be to develop and embed a robust Change Management capability . You will take ownership of the Bank's IT Change Management processes, governance and controls, ensuring that production changes are appropriately assessed, approved ...

platform improvements and backlog remediation activities. You will work closely with senior consultants and client stakeholders to maintain and improve ServiceNow capabilities across key service management functions. Key responsibilities Support ServiceNow enhancements and backlog remediation activities. Configure and maintain ServiceNow ITSM and ITOM solutions. Assist with incident, change … service management workflows. Provide technical support and contribute to platform improvement initiatives. Collaborate with senior consultants and client stakeholders to deliver technical solutions. Essential skills and experience Hands-on ServiceNow development and configuration experience. Strong knowledge of ServiceNow ITSM. Experience supporting ServiceNow platform improvements. Active SC Clearance. Strong ...

role Position Digital Technology Director Contract type Permanent/Full Time Reporting to Executive Management Location London Overview of role The Digital Technology Director is pivotal in steering the company through an extensive digital transformation and establishing a long-term technology strategy to meet the growing demands … Director will lead a dedicated technology leadership team (Head of Systems & Architecture, Head of Projects, Head of Data), manage relationships with third-party IT service providers and major software vendors, and oversee the deployment of various digital solutions. The role demands a leader who is not only technically exceptional ...

allows you to work from anywhere, including the UK, with virtual onboarding and interviews. We seek a Sr. Partner Solutions Architect to grow our service management partner ecosystem, enable ITSM/ESM practices, and drive Jira Service Management adoption across partners in a global context. … role combines pre-sales, delivery, and thought leadership, requiring hands-on architectural skills, collaboration with partner teams, product management, and #J-18808-Ljbffr ...

commercial growth, customer experience and the wider Technology strategy. Create and maintain a multi-year roadmap across CRM, MarTech, event websites, customer engagement, lead management and supporting integrations. Translate business strategy into a focused portfolio of technology investments, platform improvements and change initiatives with clear outcomes and measures … Provide senior leadership and end-to-end ownership of all Hyve Sales and Marketing platforms and their supporting services. Own the strategic direction, lifecycle, service performance, security, adoption and commercial value of event websites and various CRM platforms and associated products. Create a clear platform strategy for Hyve ...

scalable, resilient and ready for Generative AI, AIOps and intelligent automation. Key Responsibilities Advise clients on cloud transformation and cloud operating models. Assess existing service management and operational environments. Design future-state operating models, governance frameworks and processes. Drive automation-first and AI-ready operational practices. Advise … Contribute to proposals, thought leadership and business development. What We Are Looking For Experience in consulting and/or technology transformation. Knowledge of ITIL service management processes. Experience with AWS, Azure and/or Google Cloud. Understanding of DevOps, CI/CD and Infrastructure as Code. Knowledge ...

financial performance of assigned programmes, including budget forecasting, cost control and variance reporting, tracked proactively against clear variance thresholds with early escalation. Lead commercial management of the programme with the client and delivery partner, operating change control and Statements of Work rigorously and transparently, so that scope, variations … commitments are clearly defined, agreed and properly documented for all parties and working closely with Account Management/Sales, Finance and Legal to protect margin and identify growth opportunities across each account. Operate within Janison’s programme accountability model: responsible for day-to-day delivery and cost management ...

customers in product selection and usage optimization, align with industry best practices, avoid adoption pitfalls, and distill customer-centric cloud practice guides. Cloud Resource Management: Assist customers in managing cloud resources, including utilization analysis, capacity planning, and elastic scaling solutions. LandingZone: Deliver best practice guidance for account structure, permissions … Well-Architected Support: Support comprehensive optimization aligned with Well-Architected Framework principles, covering security & compliance, operational stability, cost optimization, and high-performance architecture design. Service Assurance Service Management: Establish service and communication channels during cloud adoption; provide tailored support across online, on-site, and multi-project ...

Applications Manager ERP/HR Enterprise, Workday, COINS ERP, KRONOS, Snowflake, SharePoint, Digital Transformation, Governance, M&A, Vendor Management, Data, Reporting, Automation, Leadership, Hybrid (2 - 4d/w London) This is an exceptional permanent IT Applications Manager ERP/HR opportunity to join a growing organisation undergoing significant technology … governance, development, integration and continual improvement across the organisations enterprise applications landscape. The IT Applications Manager ERP/HR will work closely with Infrastructure, Service Management, Cyber Security, Architecture, PMO, Finance, HR, Commercial and operational stakeholders to ensure core business applications support operational excellence, digital transformation and business ...

based automation, and AI-driven RAN self-optimisation.**Key Responsibilities** • Define autonomous RAN use cases including self-optimising RAN, self-healing RAN, interference management, energy optimisation, coverage optimisation, capacity optimisation, and fault prediction. • Define RAN KPI models including accessibility, retainability, mobility, throughput, latency, PRB utilisation, interference, handover success, call …/NMS, and vendor automation platforms. • Support Open RAN, near-real-time RIC, non-real-time RIC, xApps, rApps, and service management and orchestration concepts. • Define RAN telemetry, configuration, topology, inventory, and performance data requirements. • Support integration with RAN vendor platforms, OSS assurance systems, inventory, and orchestration layers. ...

people who keep our lights on and gas flowing, build roads and bridges, run our manufacturing factories, ensure that we get healthcare service, and provide us with reliable phone and internet connectivity. As entrepreneurs, have we considered solving their problems and making them more productive? Zinier is a company … Canada, Europe, Latin America, Singapore, and Bangalore, India, with leading investors that include Accel, ICONIQ Capital, Founders Fund, Newfund Capital, NGP Capital, Tiger Global Management, and Qualcomm Ventures LLC. What we are looking for Are you consistently exceeding quota but ready to step into a role with greater strategic ...