176 to 200 of 204 Service Management Jobs in London

the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and IT service management. Since its founding in 2017, SymphonyAI today serves 1500+ Enterprise customers globally and has grown to 3,000 talented leaders, data scientists, and other professionals across over More ❯

efficiency, support growth, innovation, and risk management. Strategic leadership to the business on all technology matters, working with subject matter experts across the Group Technology organisation, such as infrastructure, service management and architecture. . Alignment to global data governance frameworks to ensure data quality, security, and privacy, encouraging data-driven decision making by leveraging data analytics and artificial … and are actively managing risks. . Digital transformation/change projects, programmes and initiatives, modernising legacy systems new and enhanced digital solutions to enable customers, clients and colleagues. . Management of the technology team includes hiring, training, mentoring, and setting and achieving team goals and ensuring that the technology team have the resources and support they need to be … successful. Management of the technology budgets, ensuring appropriate prioritisation of resources, ensuring investments in technology support overall business goals, and that costs are optimised, and efficiencies are delivered, where required, ensuring financial risks associated with technology are mitigated. Director Expectations Provide expert advice to senior functional management and committees to influence decisions made outside of own function, offering More ❯

Programmatic Client Services Manager. This hybrid role blends the strategic oversight of a Campaign Manager, the technical precision of Ad Operations, and the relationship-building expertise of a Client Service Manager. You will be responsible for end-to-end campaign execution, from planning and trafficking to optimization and reporting. You will also serve as the primary point of contact … for self-serve clients, oversee communications, training, and handle account management needs for these partners. You will work with the AdsWizz commercial team to develop and execute our product and sales strategy across your client base, while staying up to date on new product releases and shape new feature requests. In this role, you will retain and grow existing … and troubleshooting with internal and external stakeholders. Monitor campaign delivery and performance, ensuring accurate pacing and budget adherence. Collaborate with analytics teams to ensure proper tracking and attribution. Campaign Management Develop and manage campaign timelines, deliverables, and performance benchmarks. Translate client goals into actionable media strategies and deliverables. Lead campaign kickoffs, status meetings, and performance reviews. Optimize campaigns in More ❯

is required, with travel to your nearest office location as needed. Key Requirements Experience in a Salesforce-focused role Familiarity with Salesforce and ServiceNow tools Solid understanding of IT service operations, including incident, change, and release processes Strong troubleshooting skills and ability to resolve technical issues independently Exposure to IT project delivery environments Experience managing support tickets or technical … issue logs Awareness of ITIL-aligned service management practices What to do next If this Salesforce Product Support Analyst role sounds like a good fit, please apply with your most up-to-date CV. Salesforce Product Support Analyst 3-6 Months £200-£250 per day Outside IR35 More ❯

is required, with travel to your nearest office location as needed. Key Requirements Experience in a Salesforce-focused role Familiarity with Salesforce and ServiceNow tools Solid understanding of IT service operations, including incident, change, and release processes Strong troubleshooting skills and ability to resolve technical issues independently Exposure to IT project delivery environments Experience managing support tickets or technical … issue logs Awareness of ITIL-aligned service management practices What to do next If this Salesforce Product Support Analyst role sounds like a good fit, please apply with your most up-to-date CV. Salesforce Product Support Analyst | 3–6 Months | £200–£250 per day | Outside IR35 More ❯

ambition is to be the leading IT services group in the HE sector and we are growing our team's capability in experience/UX, agile development, security, cloud, service management and partnering. We are modernising our technology foundations, digitising the processes of the university to transform experience for students and staff, and partnering across the university to … z2ez0 RIO's role is to bring a strategic focus and deliver key outcomes for researchers and the support community. RIO aimsto: enable excellent, end-to-end service to the research and innovation community drive efficiency and financial sustainability in all we do simplify and integrate processes across organisational boundaries professionalise research and innovation support as a discipline. About … to continuously improve how you and your team operate. You are able to use Jira, Teams, Miro and other collaboration tools, and are confident with the budgeting and financial management of your team, always seeking to achieve value for money and benefits realisation. You manage risks and issues proactively, seeking to mitigate risk wherever possible, and manage interdependencies across More ❯

Barclays Payments is hiring a new Director, Head of Security (CISO) . The role holder will: Set up and manage the CISO division within Barclaycard Payment Service to ensure adherence to all regulations and industry controls, with a focus on future-proofing for scalability and continuous enhancement. Scope, design, and deliver Cyber Operations Solutions to ensure visibility and management … by improving efficiency, supporting growth, fostering innovation, and managing risks. Provide strategic leadership on all technology matters, collaborating with subject matter experts across the Group Technology organization, including infrastructure, service management, and architecture. Ensure alignment with global data governance frameworks to maintain data quality, security, and privacy, leveraging data analytics and AI to extract insights and inform strategies. … through hiring, training, mentoring, and resource allocation to ensure team success. Oversee technology budgets, prioritizing resources, optimizing costs, and mitigating financial risks. Director Expectations Provide expert advice to senior management, influencing decisions and contributing to strategic initiatives. Manage resourcing, budgeting, and policy creation for the sub-function. Ensure compliance with policies and regulations, escalating breaches appropriately. Monitor and influence More ❯

Immediate We're looking for an experienced Contract Manager to lead a major technology outsourcing programme. You'll drive the procurement, supplier selection, and contractual negotiations with leading managed service providers (MSPs), ensuring the right commercial and operational outcomes are secured for the organisation. About the Organisation Our client is a leading global consultancy specialising in delivering complex change … most recognised institutions. Key Responsibilities Manage the full contract lifecycle - from RFP and supplier evaluation through to contract signature. Lead commercial and contractual negotiations with global MSPs, embedding clear service levels and delivery commitments. Align contractual frameworks with transition plans and operational service management needs. Work closely with transition leaders to ensure smooth MSP-to-MSP or More ❯

Immediate We're looking for an experienced Contract Manager to lead a major technology outsourcing programme. You'll drive the procurement, supplier selection, and contractual negotiations with leading managed service providers (MSPs), ensuring the right commercial and operational outcomes are secured for the organisation. About the Organisation Our client is a leading global consultancy specialising in delivering complex change … most recognised institutions. Key Responsibilities Manage the full contract lifecycle - from RFP and supplier evaluation through to contract signature. Lead commercial and contractual negotiations with global MSPs, embedding clear service levels and delivery commitments. Align contractual frameworks with transition plans and operational service management needs. Work closely with transition leaders to ensure smooth MSP-to-MSP or More ❯

culture of sustainability and embrace Moorhouse's social responsibility by integrating responsible practices and upholding ethical standards and awareness in everyday work. What do we do? Our Digital & Data Service Line-covering Advisory, Product, and Transformation-brings together expertise in Digital, Data, AI, and Delivery to help organisations achieve measurable, sustainable results. We guide technology leaders through every stage … and nurturing strong relationships, both with clients and colleagues Experience of effectively managing and collaborating with senior client stakeholders A keen interest in playing a senior role within the Service Line team, supporting the development of compelling propositions and integrating with Sector teams Cross-sector experience is valuable, but we are open to exploring candidates with specific sector experience … and legacy decommissioning Experience advising on the optimisation of IT estates to reduce complexity, lower cost and improve performance across infrastructure, platforms and applications Experience designing and implementing modern service management models aligned to agile and DevOps ways of working Benefits package we offer at Moorhouse: Cash package of up to circa £200,000 (including a More ❯

with new technology and project work. Install or decommission devices at office locations - to include cabling from floor to desk and patch panel to switch level. Prioritise escalations from Service Management, providing regular and timely updates. Support print service issues and log issue with Ricoh when needed. Manage VIPs and escalations. Please note this role is subject More ❯

with new technology and project work. Install or decommission devices at office locations – to include cabling from floor to desk and patch panel to switch level. Prioritise escalations from Service Management, providing regular and timely updates. Support print service issues and log issue with Ricoh when needed. Manage VIPs and escalations. Please note this role is subject More ❯

and team training). Create and maintain technical documentation of systems and processes. Manage tickets of incidents, troubleshooting escalations, and security vulnerability remediations tasks. Handle tickets of incidents and Service Desk escalations. Keep informed and updated on feature updates/changes within areas of ownership Participate in the on-call incident response rotation outside of regular business hours. Establish … stakeholders. Participate in internal and cross-functional projects involving stakeholders of all levels. We are looking for people with: Proficient working knowledge of Atlassian suite, including Jira, Confluence, Jira Service Management, Atlassian Guard Experience in enhancing adoption and implementing best practices for the Atlassian suite Working experience with enterprise SaaS solutions (e.g. Slack, Google Workspace, Microsoft Entra ID More ❯

will: Collaborate with cross-functional teams to drive the customer journey Identify, discover, and assess client pain points; map business and technical requirements to Atlassian capabilities Partner with sales management to align account plans and customer outcomes Deliver engaging presentations, demonstrations, and Proof of Concepts to customers and prospects Work with product management to improve Atlassian's products … should have a proven track record of achieving successful customer outcomes and building trusted relationships with stakeholders. Knowledge of the ITSM/ESM domain or AI capabilities related to service management is preferred. Experience working extensively in the UKI market is important. You should be comfortable in both business and technical contexts. You love learning, are receptive to More ❯

change to look to ways in which the AV support strategy can be improved.Initially leading a team of 2 AV support professionals, the role will focus on team and service management although there will still be a small requirement for you to be hands-on.Our client is proud of the service it offers to both users and More ❯

support of software produced. Capacity to assist with evaluating and testing products delivered by external system suppliers to ensure that they conform to requirements and methodology. Knowledge in IT Service Management and/or Risk frameworks, and/or international standards is desirable. Analytical skills to establish root causes of defects and incidents are required. If you are More ❯

ServiceNow Lead Solution Architect to take ownership of designing and delivering innovative, high-quality solutions. Youll be responsible for overseeing the deployment, optimisation, and ongoing improvement of the ServiceNow Service Management platform, ensuring it effectively supports both internal teams and external clie click apply for full job details More ❯

business to understand business requirements to conclude solutions, configuration, testing and support Demonstrated track record of implementing Project solutions in more than couple of projects by solution design, program management, Product delivery and service management. Good configuration knowledge of PS structures: WBS, Network, Milestones, Cost Planning, Budgeting, Material Requirement planning, Project quotation, Time sheets, Goods issues, and other … project management activities in SAP PS. Integration knowledge with CO, FI and MM, SD and PP. Provide thought leadership to Business Solutions and its customers focused on Supply Chain strategy specifically in Project Systems solutions and the road map within these areas. Understand the system ecology and its financial interfaces with legacy systems (Oracle/Hyperion) and SAP components … it directly impacts business operations. Demonstrated hands-on experience in the full lifecycle implementation of SAP PS solutions across multiple projects, from initial solution design and configuration to program management, product delivery, and ongoing service management. Proven ability to independently configure and customize core SAP PS functionalities, including: Work Breakdown Structures (WBS) Networks and Activities Milestone Management More ❯

business to understand business requirements to conclude solutions, configuration, testing and support Demonstrated track record of implementing Project solutions in more than couple of projects by solution design, program management, Product delivery and service management. Good configuration knowledge of PS structures: WBS, Network, Milestones, Cost Planning, Budgeting, Material Requirement planning, Project quotation, Time sheets, Goods issues, and other … project management activities in SAP PS. Integration knowledge with CO, FI and MM, SD and PP. Provide thought leadership to Business Solutions and its customers focused on Supply Chain strategy specifically in Project Systems solutions and the road map within these areas. Understand the system ecology and its financial interfaces with legacy systems (Oracle/Hyperion) and SAP components … it directly impacts business operations. Demonstrated hands-on experience in the full lifecycle implementation of SAP PS solutions across multiple projects, from initial solution design and configuration to program management, product delivery, and ongoing service management. Proven ability to independently configure and customize core SAP PS functionalities, including: Work Breakdown Structures (WBS) Networks and Activities Milestone Management More ❯

/06/2025 Learning Provider Delivered by METAGEDU APPRENTICESHIPS LTD Employer GLOBAL BANKING SCHOOL LTD Vacancy Description Raise, respond, and complete allocated IT tickets raised within the Service Management system which can include: Providing one to one assistance to both students and staff in the use of computer hardware and software both provided by GBS and the More ❯

/06/2025 Learning Provider Delivered by METAGEDU APPRENTICESHIPS LTD Employer GLOBAL BANKING SCHOOL LTD Vacancy Description Raise, respond, and complete allocated IT tickets raised within the Service Management system which can include: Providing one to one assistance to both students and staff in the use of computer hardware and software both provided by GBS and the More ❯

job requisition id REQ06118 This is your opportunity to join AXIS Capital - a trusted global provider of specialty lines insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture. As a member of AXIS, you join … a proactive approach to problem-solving. What will you do in this role? Provide 1st/2nd line support for hardware, software, and peripherals. Troubleshoot and resolve incidents and service requests via ticketing system, phone, email, and in-person. Configure, deploy, and maintain desktops, laptops, mobile devices, and printers. Support Windows OS, Mac OS, Microsoft 365, and other enterprise … teams to escalate and resolve complex issues. Participate in EUC projects such as hardware refreshes, software rollouts, and system upgrades. Ensure compliance with IT policies, security standards, and asset management practices. Attend weekly cadence meetings with leadership and teammates to collaborate and share ideas. You may also be required to take on additional duties, responsibilities and activities appropriate to More ❯

In short we drive the delivery of high-quality services and customer satisfaction. Our Delivery Leadership team is the central point of contact into Group Delivery for Customers and Service Management. We are responsible for consistently delivering high quality competitive Group Delivery services, delighting our customers, and ensuring services are being delivered against measures that matter around quality and … a smaller engagement or set of accounts. Within your area of responsibility, you will contribute to an effective governance model to manage the teams and partners who deliver the service, ensuring that high quality and customer satisfaction are maintained, that issues are successfully addressed and that the services meet their contractual and financial performance targets. You will engage stakeholders … make sure that Computacenter is responsive to their needs and that they understand the quality and value that we deliver for them. Where you'll fit in: Delivery Leadership Management Lead and manage the delivery of run and change services to deliver what weve promised our customer and our own organisation. Constantly drive us to do better for our More ❯

Select how often (in days) to receive an alert: Location: UK - Hatfield, UK - Birmingham, UK - London, UK - Manchester Job-ID: 214362 Contract type: Standard Business Unit: Project Management Life on the team We are currently recruiting a Project Coordinator, where you'll be a vital part of our Projects & Programmes Practice. You'll work alongside experienced Project Managers to … ll gain exposure to the full project lifecycle and play a hands-on role in bringing customer outcomes to life. This is a great opportunity to develop your project management career within a collaborative, fast-paced environment, while working with a wide range of teams across the business-including Consultancy, Engineering, and Service Management. What You'll Do … arrange meetings, and ensure timelines are met Maintain Project Documentation: Keep control logs, registers (risks, issues, changes), and governance reports up to date and stored correctly Assist with Financial Management: Help track budgets, support forecasting, and contribute to monthly financial reports (PFRs) using internal tools like PEAT Enable Change Management: Raise and track change requests, and help assess More ❯

Select how often (in days) to receive an alert: Customer Delivery Manager Location: UK - Cust. Site ENG Job-ID: 214546 Contract type: Standard Business Unit: Customer Success & Service Delivery Life on the team In short - we drive the delivery of high-quality services and customer satisfaction. Our Delivery Leadership team is the central point of contact into Group Delivery … for Customers and Service Management. We are responsible for consistently delivering high quality competitive Group Delivery services, delighting our customers, and ensuring services are being delivered against measures that matter around quality and innovation. What you'll do As a Customer Delivery Manager (In-life) you will be responsible for the delivery of services to one or more Computacenter … a smaller engagement or set of accounts. Within your area of responsibility, you will contribute to an effective governance model to manage the teams and partners who deliver the service, ensuring that high quality and customer satisfaction are maintained, that issues are successfully addressed and that the services meet their contractual and financial performance targets. You will engage stakeholders More ❯