176 to 200 of 346 Service Management Jobs in London

paced, japanese ramen bars since 1992. a celebration of asian food brought wagamama to life we’re looking for an IT infrastructure and network service manager to join us on our continuous journey of true nourishment purpose | we’re looking for an experienced infrastructure and network service manager … outsourced partners deliver reliable, secure, and scalable technology services across our estate you will act as the main point of contact for our managed service provider and other infrastructure vendors, ensuring services are fit-for-purpose, cost-effective, and aligned with business needs. you will also lead on service performance, vendor governance, and support project delivery across the estate, including restaurant openings and refurbishments key accountabilities | service governance & operations own the overall performance, reliability, and availability of infrastructure and network services, including wan/lan, connectivity, cloud platforms, and end-user computing govern service delivery from More ❯

Job Description: An Accounts Management team member will be responsible for the following scope of work within the Accounts Management & Provisioning team. Provide Customer First service and support for all account related issues. Use of IT Service Management tools to track and record customer incidents … oral communication skills. Work on an tech forward customer support team assisting users both local and remote. Liaising with IT engineers to maintain identity management and security throughout the user account lifecycle. Monitor and prioritize work from multiple intake vectors, including but not limited too, Chat, Tickets, DMs. Create … and document routine IT processes and procedures in accordance with our knowledge management process. Troubleshoot account management issues in accordance with Identity & Accounts Management (IAM) policies. Act as a point of contact/escalation group to the IT Support team for all issues related to IAM. Troubleshooting More ❯

We are currently looking to recruit a 1st line IT Service Desk Analyst with a minimum of 12 months' IT help desk support experience within a professional services organisation to join our Information Technology team. The department Information Technology at HFW is key to the success of the firm.Put … IT Department operates 24/7 and has c50+ staff - with London and Hong Kong being the primary and secondary locations respectively. The IT Service Delivery team (which includes the IT Service Desk) consists of 20 staff.The team is the key interface between the users and the Operations … Projects, and Development teams. The role The IT Service Desk is responsible for providing a professional and high quality service to the firm's internal staff. It operates as the front line of IT customer engagement and delivers support and assistance across a varied portfolio of IT systems More ❯

long-term success of the customer relationship. By developing and maintaining a high level of customer engagement, the Strategy Advisor will partner with Account Management & Customer Success to ensure every customer realizes full value from their investment with Apptio. With deep multi-domain expertise and an understanding of customer … challenges and Technology Business Management (TBM) best practices, Strategy Advisors leverage their strategic leadership and operational capabilities to help customers develop their TBM objectives while driving operational excellence and program governance. Strategy Advisors are accountable for driving customer adoption and success across a portfolio of customers by engaging broadly … those in the TBM Office. Strategy Advisors are customer-directed specialists solely focused on creating wildly successful customers through large scale programs involving change management, innovation and developing processes and capabilities that make TBM internally sustainable. Strategy Advisors will help to accelerate and mature practices related to TBM which More ❯

Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and … projects with the team. You report directly to the Local IT Manager and are able to perform successfully in a fast-paced, high-performing, service-orientated environment. You apply and interpret rules and guidelines flexibly to enrich the business and in keeping with BCG’s values and culture. *Key … 1st/2nd line IT support to our users * Troubleshooting and logging any technical issues received via phone call or ticket in the IT Service Management tool Service Now * Assisting with the documentation of critical and routine technical procedures as well as end user literature * Troubleshoot video More ❯

Radius is recruiting for a Talented and experienced Service Operations Manager for our Datacentre client based in East London. Assist the Senior Service Operations Manager in delivering the strategy for the 24x7 Service Operations function, supporting strategic initiatives and embedding a culture of continuous improvement through the … function Oversee the day-to-day operations of the service desk, ensuring all tickets and incidents are managed effectively and in accordance with SLAs and relevant policies and procedures. Act as the escalation point for critical issues or incidents that require immediate attention and resolution. Ensure effective communication with … within the business and customers as appropriate. Monitor and report on key performance metrics, response times, resolution times, ticket volumes, customer satisfaction Incident & Problem Management: To maintain ongoing ownership of all incidents and facilitate the communication of incident updates to customers provided by the support teams. Ensure the prompt More ❯

Radius is recruiting for a Talented and experienced Service Operations Manager for our Datacentre client based in East London. Assist the Senior Service Operations Manager in delivering the strategy for the 24x7 Service Operations function, supporting strategic initiatives and embedding a culture of continuous improvement through the … function Oversee the day-to-day operations of the service desk, ensuring all tickets and incidents are managed effectively and in accordance with SLAs and relevant policies and procedures. Act as the escalation point for critical issues or incidents that require immediate attention and resolution. Ensure effective communication with … within the business and customers as appropriate. Monitor and report on key performance metrics, response times, resolution times, ticket volumes, customer satisfaction Incident & Problem Management: To maintain ongoing ownership of all incidents and facilitate the communication of incident updates to customers provided by the support teams. Ensure the prompt More ❯

Radius is recruiting for a Talented and experienced Service Operations Manager for our Datacentre client based in East London. Assist the Senior Service Operations Manager in delivering the strategy for the 24x7 Service Operations function, supporting strategic initiatives and embedding a culture of continuous improvement through the … function Oversee the day-to-day operations of the service desk, ensuring all tickets and incidents are managed effectively and in accordance with SLAs and relevant policies and procedures. Act as the escalation point for critical issues or incidents that require immediate attention and resolution. Ensure effective communication with … within the business and customers as appropriate. Monitor and report on key performance metrics, response times, resolution times, ticket volumes, customer satisfaction Incident & Problem Management: To maintain ongoing ownership of all incidents and facilitate the communication of incident updates to customers provided by the support teams. Ensure the prompt More ❯

Select how often (in days) to receive an alert: Head of Resource Management Business Partnering Location: UK - London, UK - Bristol, UK - Hatfield, UK - Milton Keynes, UK - Reading Job-ID: 212972 Contract type: Standard Business Unit: Customer Success & Service Delivery Life on the team At Computacenter UK, we pride … considering long-term sustainability in all our decisions. As we look to scale our Group Professional Services business, this new position Head of Resource Management Business Partnering will play a key role in the transformation and governance of our GPS Resource Management (RM) function. This role will build … shape and lead a team of Resource Management Business Partnering specialists that support the Group Business using RM best practice to capture demand and deliver resourcing solutions that source the right skills, from the right delivery channel, at the right time to meet and exceed the requirements of our More ❯

organisation to achieve Sainsbury's business strategy. With a focus on delivering services that meet customer and colleague requirements, you will contribute to the service strategies for respective products/functional areas, ensuring alignment with the Sainsbury's Tech operating framework and technology principles. Your responsibilities include driving a … approaches, building collaborative relationships with stakeholders, managing budgets and finances for change and run activities, ensuring technical assurance and delivery, as well as overseeing service and risk management activities to ensure high-quality service provision and continuous improvement. By utilising your strong leadership skills and technical expertise … your extensive knowledge of large-scale third-party technology suppliers and product portfolios, product and vendor selection procedures, Agile and waterfall delivery practices, and service management frameworks, including ITIL, you play a critical role in assuring the technology service and delivery provision for your tower. Your strong More ❯

Provide technical direction and guidance to development teams, ensuring adherence to best practices, standards, and architecture principles. Act as a key advisor to senior management on technology trends, innovations, and opportunities to enhance business operations. Oversee and manage end-to-end delivery of IT projects, ensuring they are completed … in implementing complex, highly configurable technologies, preferably ServiceNow Customer and Industry Workflow Solutions Advanced proficiency in core ServiceNow modules such as App Engine, IT Service Management (ITSM), IT Operations Management (ITOM), Security Operations (SecOps), and HR Service Delivery Strong understanding of the ServiceNow platform's architecture More ❯

Provide technical direction and guidance to development teams, ensuring adherence to best practices, standards, and architecture principles. Act as a key advisor to senior management on technology trends, innovations, and opportunities to enhance business operations. Oversee and manage end-to-end delivery of IT projects, ensuring they are completed … in implementing complex, highly configurable technologies, preferably ServiceNow Customer and Industry Workflow Solutions Advanced proficiency in core ServiceNow modules such as App Engine, IT Service Management (ITSM), IT Operations Management (ITOM), Security Operations (SecOps), and HR Service Delivery Strong understanding of the ServiceNow platform's architecture More ❯

Provide technical direction and guidance to development teams, ensuring adherence to best practices, standards, and architecture principles. Act as a key advisor to senior management on technology trends, innovations, and opportunities to enhance business operations. Oversee and manage end-to-end delivery of IT projects, ensuring they are completed … in implementing complex, highly configurable technologies, preferably ServiceNow Customer and Industry Workflow Solutions Advanced proficiency in core ServiceNow modules such as App Engine, IT Service Management (ITSM), IT Operations Management (ITOM), Security Operations (SecOps), and HR Service Delivery Strong understanding of the ServiceNow platform's architecture More ❯

An IT Support/Accounts Management team member will be responsible for the following scope of work within the Accounts Management & Provisioning team. Provide Customer First service and support for all account related issues. Use of IT Service Management tools to track and record customer … oral communication skills. Work on an tech forward customer support team assisting users both local and remote. Liaising with IT engineers to maintain identity management and security throughout the user account lifecycle. Balance the demands of daily and routine assignments with long-term projects. Monitor and prioritize work from … multiple intake vectors, including but not limited too, Chat, Tickets, DMs. Create and document routine IT processes and procedures in accordance with our knowledge management process. Following defined procedures to execute all IT on-boarding & off-boarding functions for internal employees. ( Manually or through Automation ) (FTE) - Full time employees. More ❯

An IT Support/Accounts Management team member will be responsible for the following scope of work within the Accounts Management & Provisioning team. Provide Customer First service and support for all account related issues. Use of IT Service Management tools to track and record customer … oral communication skills. Work on an tech forward customer support team assisting users both local and remote. Liaising with IT engineers to maintain identity management and security throughout the user account lifecycle. Balance the demands of daily and routine assignments with long-term projects. Monitor and prioritize work from … multiple intake vectors, including but not limited too, Chat, Tickets, DMs. Create and document routine IT processes and procedures in accordance with our knowledge management process. Following defined procedures to execute all IT on-boarding & off-boarding functions for internal employees. ( Manually or through Automation ) (FTE) - Full time employees. More ❯

An IT Support/Accounts Management team member will be responsible for the following scope of work within the Accounts Management & Provisioning team. Provide Customer First service and support for all account related issues. Use of IT Service Management tools to track and record customer … oral communication skills. Work on an tech forward customer support team assisting users both local and remote. Liaising with IT engineers to maintain identity management and security throughout the user account lifecycle. Balance the demands of daily and routine assignments with long-term projects. Monitor and prioritize work from … multiple intake vectors, including but not limited too, Chat, Tickets, DMs. Create and document routine IT processes and procedures in accordance with our knowledge management process. Following defined procedures to execute all IT on-boarding & off-boarding functions for internal employees. (Manually or through Automation) (FTE) - Full time employees. More ❯

bespoke and off the shelf applications used at CNAH. Own the architectural roadmaps for assigned systems, Coordinate activities related to Application changes Direct line management of the team of resources working on the systems generally 8-12 FTE Roadmap for technical application upgrades and re-platforming Contribute to SOX … Audit and Internal Controls as required. Continuous Service Improvement Planning. Manage tasks to demanding deadlines in a fast moving environment. Manage on-boarding of Applications ensuring process and documentation are present. Manage application documentation to ensure that it is effective and resilient. Key Responsibilities Manages team of support professionals … Changes into the UAT and production environments Analyses user trends, issues and requests related to Business Applications and makes appropriate recommendations as part of service improvement plans. Prioritise workload with the BRDs and business stakeholders, and communicate effectively with customers to manage their expectations and provide clear status updates. More ❯

expand SymphonyAI's market presence in the region. Your primary focus will be on establishing and nurturing alliances with key partners within the IT Service Management (ITSM), IT Asset Management (ITAM), and AI SaaS sectors. Your role will be pivotal in leveraging partnerships to enhance our solutions … Microsoft in the ITSM, ITAM, or AI SaaS sectors. Industry Knowledge: Deep understanding of the enterprise IT landscape and key industry trends in IT service and asset management and AI SaaS solutions. Communication Skills: Excellent verbal and written communication skills, with the ability to influence and negotiate with … company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and IT service management. Since its founding in 2017, SymphonyAI today serves 1500+ Enterprise customers globally and has grown to 3,000 talented leaders, data scientists, and More ❯

Job Title: AV Service Engineer Location: London Pay: £190.00 - £250.00 per day (depending on experience) Type: Freelance/Contract An established AV integration company is seeking an experienced Freelance AV Service Engineer to support service, maintenance, and troubleshooting activities across a range of corporate clients. This freelance … across a range of AV systems, including displays, video conferencing systems, audio setups, and control systems Performing routine preventative maintenance and system checks Completing service reports and communicating findings clearly to the service management team Providing remote support when required Liaising with clients professionally to minimise downtime … and ensure satisfaction Updating firmware and system configurations as needed Requirements: Proven experience as an AV Service Engineer within corporate environments Strong fault-finding skills across AV systems (Crestron, Extron, Biamp, Cisco, Microsoft Teams Rooms, etc.) Ability to work independently, efficiently, and professionally on client sites Full set of More ❯

Perm) £681.03pd ( Inside IR35) Are you an expert in ServiceNow with a strong track record of implementing and supporting GRC modules, including Integrated Risk Management (IRM), Business Continuity Management (BCM), and Third-Party Risk Management (TPRM)? We are seeking a Senior ServiceNow Engineer to join our international … banking client's Service Management Department and play a key role in advancing their risk and compliance capabilities across a global financial services environment. As a Senior ServiceNow Engineer, you will be a subject matter expert for the GRC modules within the ServiceNow platform, focusing on the development … to extend and optimise the use of IRM, ensuring robust governance, automation, and integration aligned with industry best practices. Key Responsibilities Lead the technical management and development of the ServiceNow suite, with a primary focus on GRC, IRM, BCM, and TPRM modules. Translate business requirements into scalable ServiceNow solutions More ❯

containerisation using Kubernetes and knowledge and awareness of Kubernetes such as storage (PV), networking (Services, Endpoints, DNS). Knowledge on Linux Administration/System Management/Automation skills. Understand, monitor and work to meet Service Level Agreements (SLA) through Service Level Objectives (SLO) and Service Level … ensure an effective solution is implemented. Available to provide on-call support as part of a rota for high priority tickets. Continual improvement of service to our clients ensuring the required impact is met. Stay up to date with industry trends, emerging technologies, and best practices. Requirements: At least … national importance. Available for out of hours on-call to support priority incidents. Kubernetes certification is a big plus. ITIL certification or experience in service management would be a bonus. Good communication skills and social competence for strong customer relationships. We are an equal opportunity employer and value More ❯

leaders. Build and maintain strong relationships with ServiceNow leadership and strategic partners for seamless collaboration. Collaborate with key business functions (e.g. HR, IT, customer service) to customize ServiceNow solutions for their specific needs. Stay up to date on market trends and ensure ServiceNow offerings are aligned with evolving business … needs. Skillset Master's or Bachelor's degree in Information Technology or similar. Extensive knowledge of ITSM, ITOM, CSM, HRSD, Employee Service Center, Case & Knowledge Management and Performance Analytics. Proficient in system integration, data migration, automation, scripting and ServiceNow customization. Understanding of HR processes, employee engagement strategies and … workflow design. Skilled in mapping customer journeys, improving service delivery and boosting customer satisfaction. Experienced in demonstrating the value of ServiceNow and advising clients on strategic implementation. Strong problem-solving abilities, with a knack for assessing business needs and proposing effective solutions. Proven experience in driving adoption of new More ❯

We have an exciting opportunity for a Junior Service Desk Analyst to join an award-wining video streaming platform as a service provider, working with high profile clients globally! You’ll be the first point of contact for their clients, helping to ensure their video streaming platforms run … where possible, and escalate more complex cases to our technical specialists. What You’ll Do Provide first-line support for client issues via the Service Desk, including prompt triage and investigation. Take ownership of major incidents, coordinating with internal teams to drive rapid resolution. Build expertise on their video … streaming platform, becoming a go-to resource for clients and colleagues. Maintain and update a knowledge base to help with self-service and internal training. Support onboarding of new team members, sharing your knowledge of our systems and processes. Suggest and implement improvements to enhance support processes and client More ❯

We have an exciting opportunity for a Junior Service Desk Analyst to join an award-wining video streaming platform as a service provider, working with high profile clients globally! You’ll be the first point of contact for their clients, helping to ensure their video streaming platforms run … where possible, and escalate more complex cases to our technical specialists. What You’ll Do Provide first-line support for client issues via the Service Desk, including prompt triage and investigation. Take ownership of major incidents, coordinating with internal teams to drive rapid resolution. Build expertise on their video … streaming platform, becoming a go-to resource for clients and colleagues. Maintain and update a knowledge base to help with self-service and internal training. Support onboarding of new team members, sharing your knowledge of our systems and processes. Suggest and implement improvements to enhance support processes and client More ❯

We have an exciting opportunity for a Junior Service Desk Analyst to join an award-wining video streaming platform as a service provider, working with high profile clients globally! You’ll be the first point of contact for their clients, helping to ensure their video streaming platforms run … where possible, and escalate more complex cases to our technical specialists. What You’ll Do Provide first-line support for client issues via the Service Desk, including prompt triage and investigation. Take ownership of major incidents, coordinating with internal teams to drive rapid resolution. Build expertise on their video … streaming platform, becoming a go-to resource for clients and colleagues. Maintain and update a knowledge base to help with self-service and internal training. Support onboarding of new team members, sharing your knowledge of our systems and processes. Suggest and implement improvements to enhance support processes and client More ❯