176 to 200 of 318 Service Management Jobs in London

and ownership by using business data to drive project direction and decisions. Foster transparency and collaboration by openly sharing insights, challenges, and learnings. Requirements A clear understanding of project management value and experience driving company-wide goals through structured planning and execution. Proven ability to align project goals with organisational strategy. Strong financial acumen, including budget planning, forecasting, and … lifecycle experience: requirements, planning, execution, stakeholder communication, and retrospectives. Ability to manage multiple projects simultaneously with strong judgment and decision-making capabilities. Good foundational understanding of IT systems, including service management, infrastructure, security, networking, AV, messaging, and telephony. Willingness to travel (Europe) as needed, including occasional weekend work. Experience delivering infrastructure projects in a media, broadcast, or technology … to Have) Data literacy (e.g., SQL, Tableau, Power BI, R, Smartsheet, Adobe Analytics, Google Analytics, AWS Redshift/Timestream). Experience in production engineering. Knowledge of SaaS tools, endpoint management, identity governance, or content management systems More ❯

the Engineering, Testing and technical team in the Implementation of engineering governance for all execution activities, in line with Leidos' Engineering Edge Next Generation (EENG) process library. Identification and management engineering risks and issues and highlighting potential business impacts Supporting the creation of the programme's Transition Documentation Leading the creation of transition run books and work instructions required … unrecoverable failure/incident during the transition events and early life support. Oversight of all transition-related testing activities and leading on the Leidos transition testing activities. Supporting the management of requirements compliance (production of Verification Cross Reference Matrix) against all transition-related requirements Working with the wider Leidos Company, programme transition, engineering, design, Testing and customer teams, Prepare … transitional mode of operation, workaround, methodologies and processes to support the business during the transition period Engage closely with the customer to deliver an intelligent client function including: Requirements Service catalogue Service management End user experience Become a product expert, seamlessly translating between the customer and the teams the needs and capabilities of the product. Skills Required More ❯

about working with creative, passionate, energetic, and friendly people, we would love to hear from you. Littlefish is seeking an enthusiastic and skilled Onsite Engineer to join our expanding Service Delivery team. As an Onsite Engineer, you will be the face of Littlefish's exceptional technical support, providing direct, walk-up assistance to a diverse range of users across … Your support will cover desktop, laptop, printer, telephony, and application issues, along with involvement in application and network/server troubleshooting. Working closely with the Onsite Team Leader and Service Delivery Manager, you'll have the opportunity to work hands-on with cutting-edge technologies. Your role will be vital in delivering seamless IT experiences for our customers. Effective … communication, managing technical queries, and adhering to service-level agreements (SLAs) will be key to your success. What will you be doing on a day-to-day basis? BAU Support: Providing walk-up assistance and resolving IT issues in a fast-paced environment. Joiner, mover, leaver support: Setting up new hardware and supporting user inductions. Floorwalking: Proactively assisting users More ❯

. In this role, you'll manage a team of ProServe Delivery Consultants while supporting AWS enterprise customers through transformative projects. You'll leverage your IT and/or Management Consulting background to serve as a strategic advisor to customers, partners, and internal AWS teams. As a DPM you will be responsible for building and managing a team of … Public Sector customers and ecosystem partners - 10+ years of relevant business development and sales experience including innovative agreements w/integrators, ISVs and managed services providers - 10+ years of management experience of professional services delivery teams in high growth technology sales environments - Has presented to C-level executives (CIO, CEO, CTO, CISO, etc.) as well as to technical subject … in one or more technology areas such as IT security, application development, infrastructure architecture, big data analytics, or IT operations. - Demonstrated industry leadership in the areas such as IT service management, cloud computing, or IT Strategy. - Track record of implementing AWS services in a variety of distributed computing, enterprise environments. - Advanced degrees in engineering and/or business More ❯

as we expand our team and scale our technology worldwide. About Selected Interventions We’re a software and services company powering the environmental sector through our class-leading ECHOTM Service Management Framework. Built on a Microsoft stack and deployed via Azure, ECHO supports field service operations for global, multi-billion turnover companies. What Makes Us Different We More ❯

teams to ensure platform enhancements equate to developer experience enhancements Your Story You are one of a rare breed who combine agile product development skills with cloud engineering and service management experience, enabling you to build strong partnerships with the developers your platform empowers. Seasoned professional with extensive experience building platforms to support a world-class developer experience. More ❯

EMEA IT Service Management Lead - Infrastructure Chubb is the world's largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. Chubb Infrastructure is a team of innovators who love technology … of high-quality products and solutions. You will work in a stable, resilient, and secure operating environment where you-and the products you deliver-will thrive. The EMEA IT Service Management (ITSM) lead (IT Service Manager) will be a senior leadership and management role reporting into the Global Command Centre Head and the EMEA infrastructure Head. … The role-holder will work in close partnership with regional IT Service Managers in the Application Teams, Applications Support, regional and global infrastructure teams and respective CIOs, ensuring best-in-class ITSM services delivered to our clients. Incident, Problem & Change, Config The role-holder is responsible for the incident, problem, change and config management processes in the EMEA More ❯

Radius is recruiting for a Talented and experienced Service Desk Operations Manager for our Datacentre client based in East London. Assist the Senior Service Operations Manager in delivering the strategy for the 24x7 Service Operations function, supporting strategic initiatives and embedding a culture of continuous improvement through the function Oversee the day-to-day operations of the … service desk, ensuring all tickets and incidents are managed effectively and in accordance with SLAs and relevant policies and procedures. Act as the escalation point for critical issues or incidents that require immediate attention and resolution. Ensure effective communication with relevant stakeholders within the business and customers as appropriate. Monitor and report on key performance metrics, response times, resolution … times, ticket volumes, customer satisfaction Incident & Problem Management: To maintain ongoing ownership of all incidents and facilitate the communication of incident updates to customers provided by the support teams. Ensure the prompt resolution of incidents, minimising service disruption and downtime within the data centre. Proven experience in managing IT service desk operations, preferably in a data centre More ❯

Radius is recruiting for a Talented and experienced Service Desk Operations Manager for our Datacentre client based in East London. Assist the Senior Service Operations Manager in delivering the strategy for the 24x7 Service Operations function, supporting strategic initiatives and embedding a culture of continuous improvement through the function Oversee the day-to-day operations of the … service desk, ensuring all tickets and incidents are managed effectively and in accordance with SLAs and relevant policies and procedures. Act as the escalation point for critical issues or incidents that require immediate attention and resolution. Ensure effective communication with relevant stakeholders within the business and customers as appropriate. Monitor and report on key performance metrics, response times, resolution … times, ticket volumes, customer satisfaction Incident & Problem Management: To maintain ongoing ownership of all incidents and facilitate the communication of incident updates to customers provided by the support teams. Ensure the prompt resolution of incidents, minimising service disruption and downtime within the data centre. Proven experience in managing IT service desk operations, preferably in a data centre More ❯

Radius is recruiting for a Talented and experienced Service Operations Manager for our Datacentre client based in East London. Assist the Senior Service Operations Manager in delivering the strategy for the 24x7 Service Operations function, supporting strategic initiatives and embedding a culture of continuous improvement through the function Oversee the day-to-day operations of the service … effective communication with relevant stakeholders within the business and customers as appropriate. Monitor and report on key performance metrics, response times, resolution times, ticket volumes, customer satisfaction Incident & Problem Management: To maintain ongoing ownership of all incidents and facilitate the communication of incident updates to customers provided by the support teams. Ensure the prompt resolution of incidents, minimising service disruption and downtime within the data centre. Proven experience in managing IT service desk operations, preferably in a data centre or mission-critical environment. Strong knowledge of IT service management frameworks, such as ITIL, and experience implementing ITIL processes. Experience managing a 24x7 service desk or support team in a high-pressure environment. Excellent leadership More ❯

Our Client is a retail technology software company. They are urgently looking to recruit a Service Desk Manager with at least 3 to 5 years commercial helpdesk support experience. Key skills required: Supporting various teams across the CS Department and the Company to ensure the highest quality of service to our Customers ?" both internal and external. Overall ticket … workflow management and ownership, including 1st line triage and escalation of tickets to 2nd and 3rd line. Troubleshooting, fault diagnosis and providing resolution to customer issues as appropriate. Processing all enquiries professionally and efficiently, ensuring customers are regularly and fully updated on the progress of all logged tickets throughout their lifecycle. Implementation of ITIL processes for Incident, Problem, and … Change Management to introduce operational efficiencies and better support our Customers. Monitoring agreed SLA's and ensuring daily/weekly targets are met Reporting on SLA targets, numbers and types of requests Maintain a sense of humour whilst working in a fast-paced dynamic team! Essential Skills ... At least 2+ years of experience in a customer facing Service More ❯

New Business Sales Executive (m/f/d) IT Financial Management Solutions Your perspectives with us Company Overview: Serviceware is a leading provider of software solutions for service management and a reseller of IT infrastructure solutions, offering strategic consulting services. With its headquarters in Germany and a growing presence internationally, Serviceware is committed to delivering innovative … solutions and exceptional service to its clients globally. Position Overview: The New Business Sales Executive will be responsible for driving new business sales of Serviceware's IT Financial Management solution to large enterprise accounts globally. This role requires a strategic sales approach, deep understanding of IT financial management, and the ability to engage with C-level executives. … These tasks are waiting for you Sales Strategy & Execution: Develop and execute a strategic sales plan to identify, qualify, and close new business opportunities for Serviceware's IT Financial Management solution. Target and engage large enterprise accounts globally to drive revenue growth. Utilize a consultative sales approach to understand client needs and position Serviceware's solutions effectively. Client Engagement More ❯

Technology Service Architect Location: London (Hybrid, 3 days a week in office) Salary: £75,000 - £80,000 + Benefits Mentmore is exclusively partnered with a leading organisation based in London to recruit a forward-thinking Technology Service Architect. This is a key role in shaping how technology services are designed, delivered, and evolved to meet operational goals and … business needs. The Role Reporting to the Technology Platform Director, you will be responsible for architecting service models that ensure the efficient and reliable delivery of technology services across the organisation. You'll work cross-functionally with platform owners, service managers, and engineering teams to ensure operational readiness and full life cycle support is Embedded in service design. Key Responsibilities Service Architecture Design: Create end-to-end service architectures for both new and existing technology services, ensuring alignment with enterprise standards, scalability, and operational efficiency. Service Modelling: Translate business and technical requirements into detailed service models, including SLAs, KPIs, support structures, and operational processes. Collaboration: Partner with Solution Architects, Product Owners, Platform More ❯

role at Apptio impacting the long-term success of the customer relationship. By developing and maintaining a high level of customer engagement, the Strategy Advisor will partner with Account Management & Customer Success to ensure every customer realizes full value from their investment with Apptio. With deep multi-domain expertise and an understanding of customer challenges and Technology Business Management … staff, focusing in particular on those in the TBM Office. Strategy Advisors are customer-directed specialists solely focused on creating wildly successful customers through large scale programs involving change management, innovation and developing processes and capabilities that make TBM internally sustainable. Strategy Advisors will help to accelerate and mature practices related to TBM which encompasses Business and IT Strategy … IT Operational Management, and IT Financial Performance Management. Your role and responsibilities Leadership & Influence Strong self-starter with the ability to build a network within Apptio and your assigned portfolio of customers Demonstrate ability to communicate, present and influence credibly and effectively at all levels of a customer's technology organization Motivate, inspire, and coordinate a multidisciplinary internal Apptio More ❯

Salesforce Field Service Management - Pre-Sales , Architecture & Project Management roles - £100K-£150K OTE - UK We are recruiting for a well-established Salesforce consulting partner specialising in Field Services Management. With robust financial resources and ambitious growth plans, they maintain an excellent relationship with Salesforce and are involved in delivering cutting-edge AI projects. They are seeking candidates … following positions: Architect, Pre-Sales Consultant, and Project Manager. To qualify for these roles, you should have at least 7+ years of experience working with Salesforce’s Field Services Management solutions in a pre-sales, architectural, or project management capacity. All applicants must be well-presented, personable, and dynamic. A stable and progressive career history in permanent positions More ❯

We are looking for a French Speaking Customer Service Agent based in London to join our client. About The Client: We are a global company providing payment services to our partners, merchant app stores, and their end-user customers. Our Customer Support team plays a vital role in ensuring seamless operations and outstanding end-user customer experiences. As a … best-in-class payment services by providing prompt and accurate support to end-user customers. Working alongside a team of other Customer Support Agents, you will deliver excellent customer service, exceeding expectations, and meeting service-level agreements. With a focus on technical and analytical skills, you will ensure timely and effective resolution of requests. Responsibilities: Assist end-user … customers through various communication channels, including email, chat, phone and service management platforms. Promptly acknowledge and resolve customer requests according to priority set and within defined service level agreements. Follow standard operating procedures, utilizing knowledge base articles and internal documentation to resolve requests. Support end-user customers with transaction issues, technical problems and handling both online and More ❯

We are looking for a German Speaking Customer Service Agent based in London to join our client. About The Client: We are a global company providing payment services to our partners, merchant app stores, and their end-user customers. Our Customer Support team plays a vital role in ensuring seamless operations and outstanding end-user customer experiences. As a … best-in-class payment services by providing prompt and accurate support to end-user customers. Working alongside a team of other Customer Support Agents, you will deliver excellent customer service, exceeding expectations, and meeting service-level agreements. With a focus on technical and analytical skills, you will ensure timely and effective resolution of requests. Responsibilities: Assist end-user … customers through various communication channels, including email, chat, phone and service management platforms. Promptly acknowledge and resolve customer requests according to priority set and within defined service level agreements. Follow standard operating procedures, utilizing knowledge base articles and internal documentation to resolve requests. Support end-user customers with transaction issues, technical problems and handling both online and More ❯

We are looking for a Japanese Speaking Customer Service Agent based in London to join our client. About The Client: We are a global company providing payment services to our partners, merchant app stores, and their end-user customers. Our Customer Support team plays a vital role in ensuring seamless operations and outstanding end-user customer experiences. As a … best-in-class payment services by providing prompt and accurate support to end-user customers. Working alongside a team of other Customer Support Agents, you will deliver excellent customer service, exceeding expectations, and meeting service-level agreements. With a focus on technical and analytical skills, you will ensure timely and effective resolution of requests. Responsibilities: Assist end-user … customers through various communication channels, including email, chat, phone and service management platforms. Promptly acknowledge and resolve customer requests according to priority set and within defined service level agreements. Follow standard operating procedures, utilizing knowledge base articles and internal documentation to resolve requests. Support end-user customers with transaction issues, technical problems and handling both online and More ❯

We are looking for a Japanese Speaking Customer Service Agent based in London to join our client. About The Client: We are a global company providing payment services to our partners, merchant app stores, and their end-user customers. Our Customer Support team plays a vital role in ensuring seamless operations and outstanding end-user customer experiences. As a … best-in-class payment services by providing prompt and accurate support to end-user customers. Working alongside a team of other Customer Support Agents, you will deliver excellent customer service, exceeding expectations, and meeting service-level agreements. With a focus on technical and analytical skills, you will ensure timely and effective resolution of requests. Responsibilities: Assist end-user … customers through various communication channels, including email, chat, phone and service management platforms. Promptly acknowledge and resolve customer requests according to priority set and within defined service level agreements. Follow standard operating procedures, utilizing knowledge base articles and internal documentation to resolve requests. Support end-user customers with transaction issues, technical problems and handling both online and More ❯

We are looking for a French Speaking Customer Service Agent based in London to join our client. About The Client: We are a global company providing payment services to our partners, merchant app stores, and their end-user customers. Our Customer Support team plays a vital role in ensuring seamless operations and outstanding end-user customer experiences. As a … best-in-class payment services by providing prompt and accurate support to end-user customers. Working alongside a team of other Customer Support Agents, you will deliver excellent customer service, exceeding expectations, and meeting service-level agreements. With a focus on technical and analytical skills, you will ensure timely and effective resolution of requests. Responsibilities: Assist end-user … customers through various communication channels, including email, chat, phone and service management platforms. Promptly acknowledge and resolve customer requests according to priority set and within defined service level agreements. Follow standard operating procedures, utilizing knowledge base articles and internal documentation to resolve requests. Support end-user customers with transaction issues, technical problems and handling both online and More ❯

passionate, progressive and unafraid of challenge; our mission is to use technology and data-driven insight to make a commercial difference. We provide expert advice and hands-on system management to help our national and global clients get the most from technology and data. We use innovation wisely to deliver well thought-out digital solutions and software. THE ROLE … support ongoing CACI projects both in the UK and Ireland. KEY RESPONSIBILITIES Support the ISQG Team with day-to-day adherence to security and quality standards. Conduct quality and service management internal audits, workshops, and various related meetings. Maintenance of the organisation's quality and service management documentation, including regular reviews and updates to policies, procedures … EXPERIENCE REQUIRED Microsoft Office applications. Excellent attention to detail with the ability to draft and produce accurate, detailed reports and documents to tight timeframes. Proven experience of ISO9001 Quality Management and preferably additionally ISO20000 Service Management and ISO27001 Security Management Systems. Ability to work at all levels, sometimes dealing with confidential and sensitive business information. Proven More ❯

We are looking for a German Speaking Customer Service Agent based in London to join our client. About The Client: We are a global company providing payment services to our partners, merchant app stores, and their end-user customers. Our Customer Support team plays a vital role in ensuring seamless operations and outstanding end-user customer experiences. As a … best-in-class payment services by providing prompt and accurate support to end-user customers. Working alongside a team of other Customer Support Agents, you will deliver excellent customer service, exceeding expectations, and meeting service-level agreements. With a focus on technical and analytical skills, you will ensure timely and effective resolution of requests. Responsibilities: Assist end-user … customers through various communication channels, including email, chat, phone and service management platforms. Promptly acknowledge and resolve customer requests according to priority set and within defined service level agreements. Follow standard operating procedures, utilizing knowledge base articles and internal documentation to resolve requests. Support end-user customers with transaction issues, technical problems and handling both online and More ❯

We are looking for a German Speaking Customer Service Agent based in London to join our client. About The Client: We are a global company providing payment services to our partners, merchant app stores, and their end-user customers. Our Customer Support team plays a vital role in ensuring seamless operations and outstanding end-user customer experiences. As a … best-in-class payment services by providing prompt and accurate support to end-user customers. Working alongside a team of other Customer Support Agents, you will deliver excellent customer service, exceeding expectations, and meeting service-level agreements. With a focus on technical and analytical skills, you will ensure timely and effective resolution of requests. Responsibilities: Assist end-user … customers through various communication channels, including email, chat, phone and service management platforms. Promptly acknowledge and resolve customer requests according to priority set and within defined service level agreements. Follow standard operating procedures, utilizing knowledge base articles and internal documentation to resolve requests. Support end-user customers with transaction issues, technical problems and handling both online and More ❯

coaches junior team members. The role covers all business cycle phases: sell, build, and run. It involves engaging with customers, identifying growth opportunities, creating business cases, overseeing transitions, ensuring service delivery, and managing financial governance. Within the context of the above the performed tasks include: Build and maintain a strong strategic relationship with key stakeholders in Technology_VOIS and … strategy, business pressures/challenges Overall Deep Understanding of Technology_VOIS capabilities and mapping those to the customers' strategy across the managed portfolio Representation of the internal customer in service design, service portfolios and service offerings Strategic account planning optimising Identification of the business growth opportunities, creation of opportunities pipeline and best use of Technology_VOIS capabilities … Pipeline demand management Execution of demand/change management and governance Ownership of the preparation and sign off of the business case relating to the service (E2E bid management cycle) Being an escalation point during the transition period between the internal customer migrating the service form their ownership to Technology_VOIS ownership as well as More ❯

What you'll do: As a Tech Help Engineer, you will be responsible for: Serving as the point of contact for addressing all issues and requests reported to the Service Desk regarding InfoSec-related work items. Taking ownership of technical issues by capturing all relevant information and recording the detail in the Service management system. Investigating and … by actioning and completing user access requests. Advancing more technical issues to the appropriate support teams. Managing the handling of critical issues related to priority incidents within the incident management process. Handling Major Incident Management notifications and communication to the appropriate technical teams and business areas to investigate and resolve reported issues. Participating in the on-call rota … for out-of-hours support (if required). Offering deskside assistance, assembling corporate-specific laptops according to standard security procedures, and managing end-user compute colleagues' service provisioning and de-provisioning. Being flexible in a 24/7 global support environment. Continuously learning and staying up to date with the latest security and technology trends and threats. What we More ❯