201 to 225 of 448 Service Management Jobs in London

based automation, and AI-driven RAN self-optimisation.**Key Responsibilities** • Define autonomous RAN use cases including self-optimising RAN, self-healing RAN, interference management, energy optimisation, coverage optimisation, capacity optimisation, and fault prediction. • Define RAN KPI models including accessibility, retainability, mobility, throughput, latency, PRB utilisation, interference, handover success, call …/NMS, and vendor automation platforms. • Support Open RAN, near-real-time RIC, non-real-time RIC, xApps, rApps, and service management and orchestration concepts. • Define RAN telemetry, configuration, topology, inventory, and performance data requirements. • Support integration with RAN vendor platforms, OSS assurance systems, inventory, and orchestration layers. ...

people who keep our lights on and gas flowing, build roads and bridges, run our manufacturing factories, ensure that we get healthcare service, and provide us reliable phone and internet connectivity. As entrepreneurs, have we considered solving their problems and making them more productive? If you are still reading … Canada, Europe, Latin America, Singapore, and Bangalore, India, with leading investors that include Accel, ICONIQ Capital, Founders Fund, Newfund Capital, NGP Capital, Tiger Global Management, and Qualcomm Ventures LLC. What we are looking for Are you consistently exceeding quota but ready to step into a role with greater strategic ...

supporting a major Defence programme within a multi-supplier (SIAM) environment, working as part of the Operational Integrator (OI) function to onboard new service providers into an established security operating model. Your new role As a Cyber Security Consultant specialising in Process Alignment and Supplier Onboarding, you will play … integration and enablement position focused on aligning suppliers to established security processes rather than redesigning them. You will work closely with Security Assurance, Incident Management and Vulnerability Management teams to ensure suppliers understand their obligations and can demonstrate readiness from day one. Key responsibilities Develop structured supplier onboarding ...

Enablement Lead) to join a leading software company based in the London or Munich area. As the Delivery Manager focusing on system implementation and service management, you will be responsible for ensuring the enablement and success of the company's implementation partners across the EU and US.KEY DUTIES …/Implementation Lead/SaaS/Technical Software/Professional Services/Training Programs/Certification/Customer Success/System Integrators/Managed Service Providers ...

This is an exciting opportunity for an exceptional, experienced Technical Operations Manager to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package. Key Responsibilities Actively bring knowledge … team to ensure high morale and productivity. Effectively delegate and prioritise tasks for efficient incident resolution and request fulfilment. Manage requests following standard project management methodology (plan, build, deliver, run) with associated reporting. Desirable skills Overall Experience & Qualifications: Ideally 5 years plus of experience in AV operations, and ideally ...

Winston Taylor. Position summary Do you have proven supervisory experience in IT support, alongside strong leadership capabilities and a commitment to operational excellence? As Service Desk Supervisor at Winston Taylor on a 6-month fixed-term contract, you will oversee daily service desk operations during a transformative period … growth. You will lead and coach Service Desk Analysts, providing direction and motivation throughout. The role requires acting as an escalation point for complex enquiries. You will proactively identify issues and resolve them before they affect users. Monitoring performance against established KPIs and SLAs forms an essential part ...

bridge between clients and the engineering team. Tasks Respond to client emails in clear, professional English (AI-assisted but human-reviewed) Use Jira Service Management and Jira Software to log bugs, change requests, and technical clarifications Develop strong contextual awareness of platform workflows, data flows, and business logic … comfortable handling professional client communication) Comfortable working in the US timezone Strong logical thinking and ability to understand complex workflows Experience using Jira Service Management and Jira Software Ability to distinguish between bugs, feature gaps, and configuration errors Familiarity with SaaS platforms and structured support processes Comfortable using ...

role As DEX Operations Manager, you will lead end-user support operations across EMEA, bringing together Desktop Support, TechBar services and Microsoft 365 service ownership into a single, consistent operating model. You will drive service excellence, operational improvements and data-driven decision-making to enhance the digital employee … experience for colleagues across the region. Key responsibilities Lead Desktop Support and TechBar operations across EMEA, ensuring consistent, high-quality service delivery. Own operational performance, service improvements and major incident escalation, using data and insights to drive measurable outcomes. Act as service owner for Microsoft ...

Workplace Support Engineer, you’ll play a key role in supporting and maintaining workplace technology services across the organisation. Working with internal stakeholders, service providers, and end users, you’ll help deliver excellent customer experiences while ensuring compliance with security and operational standards. Managing incidents and service requests … through ServiceNow and ensuring timely resolution in line with service levels. Providing first and second-line support for laptops, desktops, mobile devices, Microsoft 365 applications, and workplace technology. Supporting mobile device provisioning, SIM activations, connectivity requests, upgrades, and device lifecycle activities. Troubleshooting hardware, software, application, and connectivity issues. Coordinating ...

leading in connected data, information and knowledge provision, ultimately improving our customers’ work processes, informed decision-making and business results. Role Overview: The IT Service Availability Engineer is responsible for ensuring the continuous availability and optimal performance of IT services and infrastructure across the organisation. This role involves proactive … monitoring, troubleshooting, and resolution of incidents, as well as driving improvements in processes, tools, and systems to enhance overall service reliability and resilience. Key Responsibilities: 1. Service Monitoring and Incident Management: Proactively monitor IT systems, applications, and infrastructure to identify and address issues before they impact business ...

continuing support strategy of a complex, multi-technology application. They will ensure conformance with functional and non-functional requirements in accordance with defined Service Level Agreements, and ensure successful implementation of requested system changes. The project is based in the LBF Red area and the individual can expect … following responsibilities: Part of a team of 1-2 Application Support Engineers on a high complexity application. Manages the handling of incidents, problems, service requests and changes. Ensures service management tool records for the above are correctly managed, for example kept up to date with the latest ...

Workplace Support Engineer, you'll play a key role in supporting and maintaining workplace technology services across the organisation. Working with internal stakeholders, service providers, and end users, you'll help deliver excellent customer experiences while ensuring compliance with security and operational standards. Your responsibilities will include: Managing incidents … service requests through ServiceNow and ensuring timely resolution in line with service levels. Providing first and second-line support for laptops, desktops, mobile devices, Microsoft 365 applications, and workplace technology. Supporting mobile device provisioning, SIM activations, connectivity requests, upgrades, and device lifecycle activities. Troubleshooting hardware, software, application ...

collaboration and managed services, seeks a Director of Global Services for EMEA & APAC based in London with hybrid working. You will lead the Client Service Management and Managed Onsite teams supporting enterprise customers. You will drive client retention, oversee contracts, manage KPIs and SLAs, and collaborate with project … management, service architecture, and the CTO office to scale services globally. #J-18808-Ljbffr ...

ways to improve the automated tests to make them more efficient. You will work closely with developers, devops engineers and business stakeholders (operations, incident management and product management) to understand the positive and negative impact software can have on end users and provide accurate updates on the progress … blockers as they occur and help to unlock the progress of testing Collaborate, communicate & work effectively with geographically distributed cross-functional teams Defect Management, ensuring that defects are effectively triaged and managed until resolution Promote the value of solid testing practices to all delivery stakeholders and influence adoption ...

Education Qualification : Engineer - B.E/B.Tech/MCA Skills : Primary -> Functional | Business Management/CXO | Business Planning and Strategy | 5 - Expert Primary -> Functional | Business Management/CXO | IT Strategy and Planning | 5 - Expert Secondary -> Functional | Financial Planning and Analysis | Opex Budgeting | 5 - Expert Secondary -> Functional | IT Operations Management | Business Relationship Management | 5 - Expert Tertiary -> Behavioral | Microland Skills | Microland First | 5 - Expert Tertiary -> Functional | Pre Sales Support Activities | Responding to RFPs | 5 - Expert Tertiary -> Functional | Organization Change and Development | Organization Restructure | 5 - Expert Certification : Technology | IT Service Management Certifications | ITIL Intermediate Certificate Details: 1. Achieve ...

Senior AI Automation & Service EngineerAs a Senior Engineer, you will independently lead automation initiatives across the employee experience lifecycle while also serving as a hands-on technical resource for day-to-day service delivery and desktop support. You’ll optimize workflows, implement AI-powered integrations, manage core service tooling, provide general office support, including conference room AV equipment, and drive tangible service improvements in support of the zero-ops vision.Key Responsibilities:Administer and configure Jira Service Management, including workflows, queues, automation rules, permission schemes, and reporting dashboards.Maintain desktop engineering standards, including OS imaging, application ...

believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone. About the role As a Service Support Analyst you will work as part of a Managed Service team to support applications, platforms and data services for our clients … their end users. You will provide predominantly 2nd line support to public sector users and the public. A Service Support Analyst at Made Tech works in tandem with Service Delivery Managers and Support Engineers to provide a holistic service to clients across the Public Sector. Key responsibilities ...

controls and configuration audits. Key responsibilities: Identifying, categorising and maintaining Configuration Items, including infrastructure, servers, software, systems and documentation Managing and improving the Configuration Management Database (CMDB) Establishing and maintaining hardware and software configuration baselines Ensuring changes are appropriately controlled, recorded and traceable Supporting Change Advisory Boards and Configuration … reconciling recorded data against live environments Ensuring systems and technical documentation meet governance, compliance and organisational standards Working across infrastructure, engineering, development, testing and service-management teams Essential experience: Current and valid SC clearance Strong commercial experience as an IT Configuration Manager, Service Configuration Manager or Configuration ...

investing, and the trust that 150 years of our client heritage brings. Our Personal Investing offers award-winning investments, products and digital wealth management services to over 275,000 investors in the UK. We built the business with innovation as a core part of our ethos to give consumers … fintech. We work in tribes and squads that focus on specific products and projects. About the role: Our Personal Investing is strengthening its production management capability to support a growing portfolio ofwealthproducts built on a common Investment Platform. We are seeking a Head of Production Management to lead ...

prioritise enhancements in line with business strategy. Ensure application stability, resilience, performance and appropriate lifecycle management. Manage platform upgrades, configuration and technical debt. Service and support management Lead application support for business-critical banking platforms. Manage incidents, problems and service requests, including major incident coordination. Produce root … operating procedures. Change, release and testing Own release planning and deployment activities across nCino and Mambu. Coordinate user acceptance testing, regression testing, defect management and business sign-off. Manage deployment readiness, production validation and post-release hypercare. Ensure changes comply with the Bank's governance, audit and regulatory requirements. ...

investing, and the trust that 150 years of J.P. Morgan heritage brings. J.P. Morgan Personal Investing offers award-winning investments, products and digital wealth management services to over 275,000 investors in the UK. We built the business with innovation as a core part of our ethos to give … work in tribes and squads that focus on specific products and projects. About the role: J.P. Morgan Personal Investing is strengthening its production management capability to support a growing portfolio of wealth products built on a common Investment Platform. We are seeking a Head of Production Management ...

track record in the UK and Europe, with growth plans built on trusted partnerships and deep industry expertise. About the role: As an Expert Service Delivery Manager, you will own the end-to-end service relationship for one or more of Ensono's most strategic, mainframe-centric clients. … executive face of Ensono to CIO/CTO-level stakeholders, orchestrating delivery across z/OS, distributed and cloud platforms, and driving continual service improvement across a highly complex, multi-tower estate. This is a senior, client-facing role for someone who is equally comfortable in an ITIL governance ...

colleagues as required.Act as a primary network technical authority during major incidents, coordinating resolution activity across multi-disciplinary teams including infrastructure, security, application, and service management functions.Act as a technical point of expertise, providing advice, guidance, and training to improve and enhance services for end users.Support the Network … network architecture, owning and maintaining High Level Designs (HLD), Low Level Designs (LLD), topology diagrams and As-Built documentation.Lead the design, implementation and lifecycle management of resilient, scalable and secure LAN, WAN, WLAN and cloud-connected infrastructure, ensuring alignment with NCSC Secure by Design principles.Provide technical assurance across estate ...

Service Design & Transition Lead Location: London - 1/2 days p/week onsiteRate: £650 - £750 p/day (Inside IR35)Duration: 6 months initially, with a view to extend I'm currently looking for a Service Design & Transition Lead to join a major business and technology transformation … sure the new platform is properly set up and ready to move into live BAU service. You’ll be working across the programme, IT Service Management, technology teams and suppliers to put the right support model in place. You'll be involved in: Defining L1/L2/ ...

looking for a London based Team Leader to lead our EMEA Service Desk, within Employee Technology Support. You will own team performance, development, service delivery and escalations while ensuring a consistent, high-quality employee experience. You will combine strong people leadership with technical and operational expertise , demonstrating … prevent repeat issues. You will work as part of one ETS team, partnering across Support, Engineering, Infrastructure and Product to improve tools, processes and service outcomes. We’ll Trust You To Lead, coach and develop a high performing Service Desk team, creating shared accountability and continuous learning Manage ...