201 to 225 of 318 Service Management Jobs in London

of technical analysts/developers and take ownership of key HR systems, ensuring they're robust, secure, and optimised to meet evolving business needs. Key Responsibilities: Lead the ongoing management, development and optimisation of ResourceLink (Zellis HCM) and related business systems Oversee 2nd and 3rd line support for business-critical applications, ensuring performance to SLAs Manage system upgrades, configuration … on experience with ResourceLink (Zellis HCM) , including configuration and support Proven track record managing complex enterprise applications in a large-scale environment Skilled in stakeholder engagement, system strategy, and service delivery Sound knowledge of data security, compliance, and IT service management (ITIL, etc.) Strong leadership capabilities - managing both internal teams and external suppliers Proficient in process automation … and leveraging new technologies (e.g., AI) to enhance systems Project management experience (e.g. PRINCE2, PMP) and familiarity with IT best practices are highly desirable. This is a great opportunity to join a well-regarded organisation and make an immediate impact on the performance and direction of key enterprise systems. Services Advertised are those of Employment business About this facility More ❯

of technical analysts/developers and take ownership of key HR systems, ensuring they're robust, secure, and optimised to meet evolving business needs. Key Responsibilities: Lead the ongoing management, development and optimisation of ResourceLink (Zellis HCM) and related business systems Oversee 2nd and 3rd line support for business-critical applications, ensuring performance to SLAs Manage system upgrades, configuration … on experience with ResourceLink (Zellis HCM) , including configuration and support Proven track record managing complex enterprise applications in a large-scale environment Skilled in stakeholder engagement, system strategy, and service delivery Sound knowledge of data security, compliance, and IT service management (ITIL, etc.) Strong leadership capabilities - managing both internal teams and external suppliers Proficient in process automation … and leveraging new technologies (e.g., AI) to enhance systems Project management experience (e.g. PRINCE2, PMP) and familiarity with IT best practices are highly desirable. This is a great opportunity to join a well-regarded organisation and make an immediate impact on the performance and direction of key enterprise systems. Services Advertised are those of Employment business About this facility More ❯

of technical analysts/developers and take ownership of key HR systems, ensuring they're robust, secure, and optimised to meet evolving business needs. Key Responsibilities: Lead the ongoing management, development and optimisation of ResourceLink (Zellis HCM) and related business systems Oversee 2nd and 3rd line support for business-critical applications, ensuring performance to SLAs Manage system upgrades, configuration … on experience with ResourceLink (Zellis HCM), including configuration and support Proven track record managing complex enterprise applications in a large-scale environment Skilled in stakeholder engagement, system strategy, and service delivery Sound knowledge of data security, compliance, and IT service management (ITIL, etc.) Strong leadership capabilities - managing both internal teams and external suppliers Proficient in process automation … and leveraging new technologies (e.g., AI) to enhance systems Project management experience (e.g. PRINCE2, PMP) and familiarity with IT best practices are highly desirable. This is a great opportunity to join a well-regarded organisation and make an immediate impact on the performance and direction of key enterprise systems. Services Advertised are those of Employment business More ❯

so; we now employ more than one hundred staff in our UK, Cape Town and Manila offices. OryxAligns business model is based on three core elements: delivering an excellent service; client intimacy to develop trusted partnerships with a broad client base; and high levels of operational efficiency. To maintain relevance as a Managed Services Provider in an evolving market … are competitive, compelling, de-risked and aligned with client expectations. You will collaborate closely with various internal stakeholders to drive the bidding process while employing your expertise in project management and proposal strategy. Key Responsibilities Lead the end-to-end bid management process including the planning, preparation, and submission of proposals to clients for opportunities in construction, commercial … and tender submissions. The successful candidate must have knowledge of industry standards relevant regulations and compliance in IT and construction. As a Bid Manager you will have strong project management skills, excellent written and verbal communication skills with the ability to negotiate and secure favourable terms and conditions with clients and suppliers. Experience and expertise Essential: Proven experience in More ❯

worldwide and to various government departments in high-security areas. OpenText is undertaking a range of client projects to help drive efficiencies and provide improved IT services, particularly in Service Management and other ITIL functions. We're seeking an experienced Business Analyst to join our growing Professional Services team. What the role offers: Gathering requirements and working with … to work under pressure and make rational decisions considering relevant risks and taking responsibility for such decisions. Specific knowledge of secure government operations and ways of working. Background in Service Management Capabilities and experience working with Service Management toolsets. Experience working with personnel in a cross-organization environment is highly desirable. The successful candidate must currently More ❯

As an Infrastructure Operations Delivery Lead, you will be: Responsible for the end-to-end delivery of infrastructure outsourcing services to clients. Engaged in day-to-day client stakeholder management to ensure successful service delivery and value realization. Managing the commercial and financial health of the delivery supported by our team of specialists. Leading people across our global … delivery network to support their personal growth. We are looking for experience in the following skills: Senior client and customer stakeholder management. Leadership and management of geographically distributed IT operations teams. IT service management knowledge such as ITIL, with experience in IT service desk and frontline operations. Experience with IT operations across data centers, public cloud … for charitable work of your choice. Flexibility and mobility are required to deliver this role, as there will be onsite requirements with clients and partners to enable top-tier service delivery. Closing Date for Applications - June 14th, 2025 Accenture reserves the right to close the role earlier if a suitable candidate is found. About Accenture: Accenture is a global More ❯

the next step in your career? Do you thrive in fast-paced environments and enjoy solving complex technical challenges? We're partnering with an award-winning, fast-growing Managed Service Provider (MSP) based in Central London. They're looking for a skilled 2nd Line Support Engineer to join their friendly, high-performing Service Desk team. The Role You … ll be a key player in the Service Desk, acting as a go-to expert for complex tickets, supporting junior team members, and ensuring clients receive prompt, professional support. Your day-to-day will involve a mix of hands-on technical troubleshooting, team collaboration, and client interaction. ️ What You'll Be Doing Delivering 2nd line IT support to customers … analysts, supporting their development. Maintaining ticket queues and ensuring SLAs are consistently met. Liaising with clients and third-party vendors to resolve issues effectively. Contributing to and maintaining the Service Desk knowledge base. Identifying recurring issues and recommending process improvements. Conducting occasional on-site client visits in London. What We're Looking For 3+ years in an IT support More ❯

navigation capabilities and services that will be provided to missions on and around the Moon through the launch of dedicated infrastructure. Viasat is the design authority for the communications service and responsible for the design and procurement of space segment, ground segment and user infrastructure to enable lunar communications services by the end of the decade. We are looking … manage and develop key aspects of lunar satellite communication infrastructure. The senior software architect will be responsible for the creation, refinement and review of requirements and software designs covering service management and orchestration. They will be developing the framework for Viasat to provision, manage and monitor communication components and networks, that together, will provide end to end lunar … and components. The day-to-day • Review and refinement of existing requirements ensuring they are well understood and accurately articulate business goals. • Creation and ownership of technical roadmap for service management and orchestration. • Definition and review of existing and proposed interfaces, ensuring they cleanly present required functionality and can support future use cases. • Lead software design activities for More ❯

Specialist, you will serve and interface with representatives from every department on a regular basis to solve daily challenges and needs. This role requires a high degree of customer service and expertise. You must have the right mix of technical support skills, customer urgency and passion for deploying the right solutions to solve changing business needs. You will have … you contribute? Provide first-line response to internal customers requiring assistance with IT issues. Respond to requests for technical assistance by phone, email, drive-bys and/or using service desk management system. Track and own issues to resolution and updating the service management system. Troubleshoot and manage mission critical business solutions including but not limited … assigned. What will you bring? Bachelor's degree is preferred. A minimum of 2 years of experience with help desk assistance Demonstrated experience with troubleshooting various computer-related issues. Service Desk Support, Windows and Mac hardware support, M365, Jira, AD, customer service, remote support Proven experience with macOS, Jamf, Windows, Office 365 applications, and MS Teams Or equivalent More ❯

all technical support matters. What you will do for us: Assist enterprise clients and partners with Dr Migrate deployments and usage Triage, manage, and resolve customer issues using JIRA Service Management Debug and resolve complex technical problems using PowerShell and/or Bash Collaborate with the development team on bug identification and resolution Provide input into feature development … large-scale environments Good understanding of networking fundamentals (routing, subnets, etc.) Familiarity with APIs and integrating automation tools Strong experience with GitHub, including CI/CD pipelines and code management Power BI administration knowledge (workspaces, permissions) is desirable VMware and on-prem infrastructure experience is a strong plus Technical leadership- the ability to mentor, train and lead junior engineers. … Excellent communication, problem-solving and customer service skills What's in it for you? Contribute to the success of a product that is making its mark on the global stage, at the cutting edge of innovations in technology. Be part of a company that is leading the way in automation and efficiency, accelerating transformation and unlocking the power of More ❯

Day rate: £695 (Umbrella PAYE) Must be a UK National eligible for BPSS About the Role: We are looking for a highly skilled ServiceNow Consultant with expertise in Customer Service Management (CSM) and Source-to-Pay (S2P) to support the greenfield implementation of both modules in a dynamic and collaborative environment. This is a key role in a … of-the-box ServiceNow capabilities for CSM and S2P, minimizing customisation. Ensure seamless integration with existing systems and data sources where necessary. Support user acceptance testing, training, and change management activities. Provide expert guidance on platform governance, data modelling, workflow design, and automation opportunities. Deliver clear documentation and knowledge transfer to internal teams. Key Requirements: Proven experience in delivering More ❯

face. Experience Needed. 3rd line support capabilities with most of the following technologies, Windows Server, Microsoft Azure, Intune, VMWare etc Experience using SolarWinds for Monitoring. Experience using our IT Service Management Tools. Ideally ServiceNow.. Experience with Vulnerability and patch management. Ideally Experience performing Firmware updates across NetApp, HP Servers, Rubrik, and Commvault. Server Decommissioning. In line with the More ❯

face. Experience Needed. 3rd line support capabilities with most of the following technologies, Windows Server, Microsoft Azure, Intune, VMWare etc Experience using SolarWinds for Monitoring. Experience using our IT Service Management Tools. Ideally ServiceNow.. Experience with Vulnerability and patch management. Ideally Experience performing Firmware updates across NetApp, HP Servers, Rubrik, and Commvault. Server Decommissioning. In line with the More ❯

other major cities around the world. Ivanti's mission is to be a global technology leader enabling organizations to elevate Everywhere Work, automating tasks that discover, manage, secure, and service all their IT assets. Through diverse and inclusive hiring, decision-making, and commitment to our employees and partners, we will continue to build and deliver world-class solutions for … on the journey to elevate Everywhere Work? Why We Need you! Ivanti is seeking a Staff Software Engineer - UI, Angular, JavaScript to enhance the user experience of our Enterprise Service Management platform. The ideal candidate should have 10+ years of experience in software development, preferably in enterprise-level product cloud applications. In this role, you will be a … science or computer engineering. 10+ years of experience in software development. Strong skills in HTML/CSS, JavaScript, and optionally .NET Core. Solid understanding of web application security, session management, and best practices. Knowledge of relational databases, Object-Oriented Programming, and web development. Experience with network diagnostics and analytics tools. Understanding of SEO. Proven track record in mentoring developers More ❯

in the UK. The role is UK based and requires relevant ERP implementation experience within the Billing domain. *UMAX integrates CRM, billing, invoicing, cash collection, meter data, asset and service management modules in one solution, offering utilities the tools & processes for effective sales, increased customer contribution margins, reduced lead times and streamlined operations. By doing so, it enables … solution take ownership of the assigned modules in the project and interact with other team members (Functional Solution Architect, Developers, Testers...) also collaborate closely with the Project Manager and Service Delivery Consultants participate in the project progress meetings and proactively identify risk areas apply your expertise to deliver high quality consulting services to new and existing customers continuously develop More ❯

in the UK. The role is UK based and requires relevant ERP implementation experience within the Billing domain. *UMAX integrates CRM, billing, invoicing, cash collection, meter data, asset and service management modules in one solution, offering utilities the tools & processes for effective sales, increased customer contribution margins, reduced lead times and streamlined operations. By doing so, it enables … solution take ownership of the assigned modules in the project and interact with other team members (Functional Solution Architect, Developers, Testers...) also collaborate closely with the Project Manager and Service Delivery Consultants participate in the project progress meetings and proactively identify risk areas apply your expertise to deliver high quality consulting services to new and existing customers continuously develop More ❯

opportunities for product enhancements and cross-sell initiatives, driving additional value for customers. Analyze customer feedback and performance data to generate insights, addressing challenges and leveraging opportunities to enhance service delivery. What you'll bring Extensive Experience in customer success or account management roles, with a focus on the retail sector and a track record of delivering successful … the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and IT service management. Since its founding in 2017, SymphonyAI today serves 1500+ Enterprise customers globally and has grown to 3,000 talented leaders, data scientists, and other professionals across over More ❯

design patterns including Landing zones. Understanding of Cloud-native capabilities as Kubernetes, Docker, etc, cloud native platforms such as OpenShift, Pivotal and EAI/Middleware stacks Understanding of Cloud service management/Operating models Understanding of Data infrastructure solutions such as Hyper converged, Virtualization, Storage, SD WAN Preferred Competencies & Experience An extensive experience and recent proven track record … of success in IT Consulting or IT Management Consulting with regional or global consulting firms (Big 4, SIs or boutiques) with delivery and business development success and growth An established history combining consulting, sales, and delivery; experience delivering workshops, assessments, strategies, roadmaps, designs, and deployment plans. A demonstrated record of creating & executing digital/technology-orientated client transformation programs More ❯

design patterns including Landing zones. Understanding of Cloud-native capabilities as Kubernetes, Docker, etc, cloud native platforms such as OpenShift, Pivotal and EAI/Middleware stacks Understanding of Cloud service management/Operating models Understanding of Data infrastructure solutions such as Hyper converged, Virtualization, Storage, SD WAN Preferred Competencies & Experience An extensive experience and recent proven track record … of success in IT Consulting or IT Management Consulting with regional or global consulting firms (Big 4, SIs or boutiques) with delivery and business development success and growth An established history combining consulting, sales, and delivery; experience delivering workshops, assessments, strategies, roadmaps, designs, and deployment plans. A demonstrated record of creating & executing digital/technology-orientated client transformation programs More ❯

delivery oversight experience w/global F500 customers and ecosystem partners - Business development and sales experience including innovative agreements w/integrators, ISVs and managed services providers - Third level management experience of professional services delivery teams in high growth technology sales environments; - Visible IT Industry thought leadership on relevant topics related to the enterprise cloudbased IT operating model - Vertical … in one or more technology areas such as IT security, application development, infrastructure architecture, big data analytics, or IT operations. - Demonstrated industry leadership in the areas such as IT service management, cloud computing, or IT Strategy. - Track record of implementing AWS services in a variety of distributed computing, enterprise environments. - Advanced degrees in engineering and/or business More ❯

process, and tooling Drive business case modelling, TCO/ROI validation, and digital operating model design Whether your expertise lies in solution architecture, DevSecOps, AI/ML, or IT service management, you’ll influence the full lifecycle of IT change—from strategy to execution. 🔍 Essential Qualifications and Experience 3–5 years of experience in IT strategy, digital transformation More ❯

process, and tooling Drive business case modelling, TCO/ROI validation, and digital operating model design Whether your expertise lies in solution architecture, DevSecOps, AI/ML, or IT service management, you’ll influence the full lifecycle of IT change—from strategy to execution. 🔍 Essential Qualifications and Experience 3–5 years of experience in IT strategy, digital transformation More ❯

Python, Terraform). Basic architectural knowledge to support high-level cloud migration planning. Experience in mentoring or supporting junior engineers through cloud transition efforts. Understanding of ITIL or similar service management frameworks. #LI-JS2 Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll More ❯

of relevant solutions. What's the opportunity? (Role) We are currently seeking an ambitious, self-motivated, hard-working individual to become part of the Hereworks Team as a Mobile Service Engineer. The successful candidate will be the front line of Hereworks' service operations, providing technical support, maintenance, and issue resolution for deployed Smart Building & AV systems. This role … is crucial to ensuring system uptime, optimal performance, and a high level of client satisfaction. Benefits of joining us in the Mobile Service Engineer Role Hereworks prides itself on its exceptional and motivated people and you will be joining a professional, warm, welcoming and enthusiastic team The successful candidate will have the opportunity to work with a broad and … as an ambassador for Hereworks on-site Documentation & Reporting: Maintain accurate records of site visits, work completed, parts used, and follow-up actions in the company's CRM or service management system Collaboration: Work closely with the design, projects, and software engineering teams to feedback on system performance and client usage trends What do you need? (Requirements) Proven More ❯

Overview UP3 is a dedicated ServiceNow Managed Service provider, founded in 2016 by highly experienced Service Management and ServiceNow sales and delivery professionals. We have a wealth of experience working both as customers of ServiceNow and as specialist Consultants and have delivered solutions spanning nearly every aspect of the platform. We are looking for great technically minded … in one or more of the following: JavaScript, HTML, CSS, XML, SOAP, REST, ideally in ServiceNow Knowledge of multiple ServiceNow applications across the platform - ITSM and more Understanding of Service Management best practice - ITIL Adept and providing and delivering feedback Delivering work using agile methodologies Able to take responsibility for own learning and demonstrate examples where this has … customers on the best approaches for implementing ServiceNow in terms of: ITIL best practice, ServiceNow best practice, Industry trends and use of ServiceNow Keeping abreast of industry trends in Service Management and developments in the ServiceNow portfolio Sharing of best practices and knowledge with colleagues Where required perform demonstrations of work developed What's in it for you More ❯