251 to 275 of 327 Service Management Jobs in London

The apprentice will be working in the IT Service and Operations department, which manages the infrastructure and data platforms that underpin UCL’s central IT services, including data centres, cloud compute and storage platforms, networks, telephony, communications and collaboration and enterprise applications. Role The apprentice will undertake a series of 3–6-month placements within UCL, being assigned to … various teams across UCL's Information Services Division (ISD). Placements may include joining teams such as: Service Desk Technical Operations Chief Information Security Office Cloud Platforms Over the period of their apprenticeship, ISD will aim to give each apprentice an opportunity to gain experience in as many teams as possible. Some examples of responsibilities are described below: Support … of work Contribute to and amend requirements either in the context of the waterfall methodology or the agile methodology, using technical expertise and best practice IT Support, Networking Systems Management Work as part of a team delivering UCL’s primary customer support service to resolve incidents and queries from students and staff To provide support for computer desktops More ❯

Familiarity with virtualisation, containerisation, and networking technologies. Hands-on experience with data analytics tools (e.g., Excel, Tableau). Expertise in at least two areas: IT strategy, enterprise architecture, automation, service management, or AI/ML. Strong facilitation and presentation skills, capable of leading workshops and engaging senior stakeholders. Understanding of Agile, Scrum, and DevSecOps practices. Desirable Certifications and … Skills Certifications such as ITIL, Prince2, COBIT, or CompTIA Security+. Experience with service management and cloud architecture. Proven track record of delivering business case analyses, ROI modelling, and TCO assessments. Ability to assess and improve IT processes for operational excellence. More ❯

Familiarity with virtualisation, containerisation, and networking technologies. Hands-on experience with data analytics tools (e.g., Excel, Tableau). Expertise in at least two areas: IT strategy, enterprise architecture, automation, service management, or AI/ML. Strong facilitation and presentation skills, capable of leading workshops and engaging senior stakeholders. Understanding of Agile, Scrum, and DevSecOps practices. Desirable Certifications and … Skills Certifications such as ITIL, Prince2, COBIT, or CompTIA Security+. Experience with service management and cloud architecture. Proven track record of delivering business case analyses, ROI modelling, and TCO assessments. Ability to assess and improve IT processes for operational excellence. More ❯

Your role The Technician is responsible for supporting Service Requests, including basic technical interventions such as remote hands services for customers and assisting with cross-/disconnects under supervision. The primary focus is ensuring the smooth functioning of customer infrastructure. Additionally, the Technician assists with internal requests to maintain cleanliness and safety within the data center. What you'll … do Overall Responsibilities: Adhere to company safety policies, operational efficiency, and core values. Provide technical customer service support and perform operational technical interventions for customers, including handling Remote Hands requests. Assist with technical projects and support activities, including equipment setup, deinstallation, and documentation. Ensure compliance with company policies and regulations, including customer request reporting and administration. Document and analyze … progress, issues, and outcomes to drive continuous improvement initiatives. Provide technical customer service support and carries out operational technical interventions requested by clients. Handle Remote Hands requests of customers according to instructions of the supervisor which includes: Customer equipment migration through labeling, installations, documentation, and testing Emergency troubleshooting and maintenance of customer infrastructure and shows leadership (reboot, reset, handle More ❯

project teams, and vendors to enhance tools and processes. Monitor and maintain system stability by addressing software defects. Required Skills & Experience Proven hands-on experience with Jira Software, Jira Service Management, Confluence, and related Atlassian tools (Advanced Roadmaps, Insight Asset Management, Ops Genie, etc.). Proficiency with Jira add-ons like Script Runner, eazyBI, Zephyr Scale, Power … Java, and JQL. Solid understanding of ITSM and Agile methodologies. Experience creating and managing Scrum/Kanban boards, filters, dashboards, and reports. Skilled in Jira upgrades and Atlassian suite management (installation, migration, upgrades, patching). Experience with Jira API integrations. What We're Looking For Excellent communication and collaboration skills. Ability to work independently and proactively identify areas for More ❯

Your role The Technician is responsible for supporting Service Requests, including basic technical interventions such as remote hands services for customers and assisting with cross-/disconnects under supervision. The primary focus is ensuring the smooth functioning of customer infrastructure. Additionally, the Technician assists with internal requests to maintain cleanliness and safety within the data center. What you'll … do Overall Responsibilities: Adhere to company safety policies, operational efficiency, and core values. Provide technical customer service support and perform operational technical interventions for customers, including handling Remote Hands requests. Assist with technical projects and support activities, including equipment setup, deinstallation, and documentation. Ensure compliance with company policies and regulations, including customer request reporting and administration. Document and analyze … progress, issues, and outcomes to drive continuous improvement initiatives. Customer Support and Technical Interventions: Provide technical customer service support and operational interventions requested by clients. Handle Remote Hands requests, including: Customer equipment migration (labeling, installations, documentation, and testing). Emergency troubleshooting and maintenance of customer infrastructure (e.g., rebooting, resetting, handling connectivity issues). Special maintenance requests (e.g., simple repairs More ❯

Your role The Technician is responsible for supporting Service Requests, including basic technical interventions such as remote hands services for customers and assisting with cross-/disconnects under supervision. The primary focus is ensuring the smooth functioning of customer infrastructure. Additionally, the Technician assists with internal requests to maintain cleanliness and safety within the data center. What you'll … do Overall Responsibilities: Adhere to company safety policies, operational efficiency, and core values. Provide technical customer service support and perform operational technical interventions for customers, including handling Remote Hands requests. Assist with technical projects and support activities, including equipment setup, deinstallation, and documentation. Ensure compliance with company policies and regulations, including customer request reporting and administration. Document and analyze … progress, issues, and outcomes to drive continuous improvement initiatives. Customer Support and Technical Interventions: Provide technical customer service support and operational interventions requested by clients. Handle Remote Hands requests, including: Customer equipment migration (labeling, installations, documentation, and testing). Emergency troubleshooting and maintenance of customer infrastructure (e.g., rebooting, resetting, handling connectivity issues). Special maintenance requests (e.g., simple repairs More ❯

to incorrect data issues, ensuring feeds into the system in a timely manner Ensuring that root cause analysis has been found and solutions implemented to prevent repeat occurrence Change management: plan, test and release new versions of the system Write documentation on system features Write documentation on problem solving guides that will enhance Deal Capture Support Support Maintain and … Repos & Bond SQL (Oracle and SQL server) : basic queries but also able to write code ideally Strong knowledge of Windows/Linux environments (commands, ability to create complex batches) Service management and monitoring tools : Splunk, Autosys, Geneos Strong knowledge of MarkitWire FIX protocol (v4.4) The role is based in London on a hybrid basis. The role could be More ❯

Deliver best in class Net Retention and Gross Retention rates, through effective communication, risk mitigation and expansion discovery Manage a diverse portfolio of MidMarket & Enterprise customers through the contract management lifecycle Partner with the Sales Teams on account planning to ultimately drive total book of business growth. Understand customer business priorities and current use of Atlassian product suite to … your pipeline for renewal & expansion opportunities Maintain operational excellence through multi-tasking and prioritization About you (Qualifications) Three or more years of proven B2B SaaS experience in direct client management (renewals, account management, customer success, inside sales, or other relevant business area) working with enterprise customers. Track record of maintaining strong renewal rates to drive positive revenue outcomes … Experience working with channel partners and resellers Familiarity with the Atlassian product suite; understanding of common uses cases and ways of work Interest in agile ways of working, project management, DevOps and automation, or IT service management Familiarity with CRM tools (Salesforce preferred) and Business Intelligence (such as Tableau), CSM platforms (e.g. Gainsight), forecasting software (e.g. Clari More ❯

creating roadmaps, and helping clients navigate change Collaborating with cross-functional teams What We're Looking For: 3+ years of experience in IT consulting, ideally with exposure to strategy, service management, or enterprise architecture. Familiarity with cloud platforms (AWS, Azure, GCP)/IT frameworks Strong analytical and facilitation skills A growth mindset, collaborative approach, and a desire to More ❯

you'll bring University degree in Information Technology, Computer Science, Cybersecurity, or a related field. At least 5 years of professional experience in IT security, including leadership and people management roles. Experience building or scaling IT security teams and processes in dynamic environments. Experience with compliance audits according to ISO27001, SOC2, and HIPAA standards. Experience providing security posture information … is building the leading enterprise AI SaaS company for digital transformation across critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and IT service management. Since its founding in 2017, SymphonyAI serves over 1500 enterprise customers globally and employs over 3,000 professionals across more than 30 countries. Visit our website for more More ❯

of training materials, documentation, and workshops to upskill engineering teams and foster a culture of operational excellence. Cross-Functional Collaboration - work closely with engineering, product, DevOps/SRE, and service management teams to ensure operational standards are understood, adopted, and measured effectively across the organisation. YOUR SKILLS AND EXPERIENCE ESSENTIAL Significant experience in leading operational excellence initiatives within More ❯

Career Opportunities: Business Analyst (10473) Requisition ID 10473 - Posted - Years of Experience 1 - Consulting - Where 1 We specialise in developing world-class technology and service functions for UK enterprises. Our focus is on driving technology-led transformational change within complex, regulated industries, including Financial Services, Government, and the Public Sector. By leveraging deep technical expertise from across the Reply … with our clients at every stage of their journey, from business case development and solution design to programme delivery, and the design and implementation of target operating models and service management. Due to an expanding client list, we are looking for business analysis-focused consultants to strengthen our team. You will usually focus on one client at a time More ❯

Freshservice Consultant Duration - 3 months (Initially) Location - London (Hybrid) Ir35 - Outside We are looking for an experienced Freshservice Consultant to support the development, configuration, and optimisation of our service management platform. This role requires hands-on experience with Freshservice, strong service management knowledge, and ideally a background in higher education. Key Responsibilities: Configure and customise Freshservice … modules to meet organisational requirements Design and implement workflows, automations, and service catalogues Integrate Freshservice with internal systems and third-party tools Provide technical documentation and support user training Offer expert guidance on platform capabilities and best practices Key Requirements: Proven experience in developing and configuring Freshservice (Freshworks) Strong understanding of ITSM principles; ITIL knowledge is an advantage Experience More ❯

Field Service Agent - Smart Technology London-Based A rapidly growing European tech scale-up is seeking a Field Service Agent to join its UK Deployment & Maintenance team. This innovative company is transforming last-mile delivery through advanced smart locker solutions and has recently expanded into the UK market. In this position, you'll play a key role in … coordinating and supporting field operations across smart locker installation and maintenance. You'll serve as a critical link between contractors, technicians, and internal teams, ensuring high-quality service delivery and smooth resolution of technical issues. Responsibilities Coordinate field activities such as site surveys, installations, and maintenance tasks. Provide real-time support to technicians and site managers via phone, email … field or maintenance operations. Strong organizational skills and the ability to multitask under pressure. Comfortable working independently and proactively in a fast-paced environment. Familiarity with maintenance or field service management software. Prior experience in a high-growth or startup environment. What's on Offer Competitive salary based on experience. Opportunity to join a high-growth European tech More ❯

Group Head of Operations London, UK (5 days onsite) £180,000 per annum TechHeads is currently seeking a Group Head of Operations to lead and transform the IT Service Desk function within a dynamic and fast-paced environment. This London-based role is ideal for a seasoned operations leader with a strong background in end-user and desktop support … capable of driving service excellence across a global organisation. Key Responsibilities Lead and elevate the existing IT Service Desk, ensuring best-in-class support across the business. Oversee IT support operations including desktop support, printers, PCs, Windows environments, meeting room tech, and end-user IT equipment. Manage a geographically dispersed team, fostering cohesion, performance, and accountability. Deliver exceptional … Prioritise ruthlessly and make independent decisions aligned with business needs. Take full ownership of IT support across ~650 users in 10 global offices. Autonomously drive improvements, process optimisation, and service excellence. Operate with high levels of professionalism, discretion, and leadership authority. Key Requirements Proven leadership experience in IT Operations or End-User Support in a fast-paced environment. Deep More ❯

Group Head of Operations London, UK (5 days onsite) £180,000 per annum TechHeads is currently seeking a Group Head of Operations to lead and transform the IT Service Desk function within a dynamic and fast-paced environment. This London-based role is ideal for a seasoned operations leader with a strong background in end-user and desktop support … capable of driving service excellence across a global organisation. Key Responsibilities Lead and elevate the existing IT Service Desk, ensuring best-in-class support across the business. Oversee IT support operations including desktop support, printers, PCs, Windows environments, meeting room tech, and end-user IT equipment. Manage a geographically dispersed team, fostering cohesion, performance, and accountability. Deliver exceptional … Prioritise ruthlessly and make independent decisions aligned with business needs. Take full ownership of IT support across ~650 users in 10 global offices. Autonomously drive improvements, process optimisation, and service excellence. Operate with high levels of professionalism, discretion, and leadership authority. Key Requirements Proven leadership experience in IT Operations or End-User Support in a fast-paced environment. Deep More ❯

ensuring seamless integration within a regulated, high-security setting. Identify opportunities for innovation and process improvement while managing risks and dependencies. Provide expert guidance on IT governance, compliance, and service management best practices. Requirements Proven experience building and maintaining relationships with senior business leaders in a complex IT environment. Strong background in IT service delivery and project … management within large-scale organizations. Expertise in governance, risk management, and compliance related to IT operations. Ability to navigate highly regulated sectors, ensuring technology aligns with security and operational demands. Exceptional communication and negotiation skills with the ability to influence at an executive level. Hybrid (3 days per week required in their London office) Paying £67,500 + More ❯

AI transformation solutions tailored to customer needs. Engage in pre-sales activities, technical workshops, and strategic client meetings to define solution direction. Promote and position partner technologies and internal service offerings. Develop trusted advisor relationships with enterprise stakeholders. Lead technical governance and quality assurance on solution design and delivery. Represent the business at industry events and partner forums. Mentor … in designing and delivering enterprise AI systems and services. Strong understanding of public cloud platforms (Azure, AWS, Google Cloud) and data centre modernisation. Excellent client engagement, presentation, and stakeholder management skills. Familiarity with service management, technical documentation standards, and vendor tools. Security clearance or the ability to obtain it is advantageous. More ❯

AI transformation solutions tailored to customer needs. Engage in pre-sales activities, technical workshops, and strategic client meetings to define solution direction. Promote and position partner technologies and internal service offerings. Develop trusted advisor relationships with enterprise stakeholders. Lead technical governance and quality assurance on solution design and delivery. Represent the business at industry events and partner forums. Mentor … in designing and delivering enterprise AI systems and services. Strong understanding of public cloud platforms (Azure, AWS, Google Cloud) and data centre modernisation. Excellent client engagement, presentation, and stakeholder management skills. Familiarity with service management, technical documentation standards, and vendor tools. Security clearance or the ability to obtain it is advantageous. More ❯

AI transformation solutions tailored to customer needs. Engage in pre-sales activities, technical workshops, and strategic client meetings to define solution direction. Promote and position partner technologies and internal service offerings. Develop trusted advisor relationships with enterprise stakeholders. Lead technical governance and quality assurance on solution design and delivery. Represent the business at industry events and partner forums. Mentor … in designing and delivering enterprise AI systems and services. Strong understanding of public cloud platforms (Azure, AWS, Google Cloud) and data centre modernisation. Excellent client engagement, presentation, and stakeholder management skills. Familiarity with service management, technical documentation standards, and vendor tools. Security clearance or the ability to obtain it is advantageous. More ❯

to join the front office Application Support team within a leading Investment bank sotting on the FX desk. The team provides support to the Fixed Income desk, leveraging ITIL service management principles of Event, Incident, Problem and Change management and serve as primary escalation point for any issues impacting the production environment. They are looking for someone More ❯

to join the front office Application Support team within a leading Investment bank sotting on the FX desk. The team provides support to the Fixed Income desk, leveraging ITIL service management principles of Event, Incident, Problem and Change management and serve as primary escalation point for any issues impacting the production environment. They are looking for someone More ❯

to join the front office Application Support team within a leading Investment bank sotting on the FX desk. The team provides support to the Fixed Income desk, leveraging ITIL service management principles of Event, Incident, Problem and Change management and serve as primary escalation point for any issues impacting the production environment. They are looking for someone More ❯

it has stalled and help sales bring it back to life Quarterly reviews of sales teams forecast, pipeline and plans. Perform bi annual reviews of the team Sales Process Management Oversee sales process from lead generation to closing Conduct regular pipeline and forecast reviews with your individual team members ensuring data accuracy and proper qualification Quarterly & Annual and Forecasting … Report on pipeline and sales statistics Forecast future revenue & sales numbers KPI Tracking & Analysis Establish and track KPI's for the team to measure sales success Relationship Building and Management Establish and foster partnerships and relationships with key customers Build and grow internal relationships across functions Attend industry specific conferences and networking events Be a panelist speaker for industry … while protecting the company Marketing: Develop messaging around go to market campaigns and key strategic areas for the firm, as well as the target client base and key personas. Service Management: Join quarterly service reviews with key clients What Will You Bring to the Table? 15+ years of experience in Financial Technology Sales Experience in complex enterprise More ❯