251 to 275 of 411 Service Management Jobs in London

with OCM and Functional Leads to upskill SAP BAU teams and embed knowledge transfer. Shape the future SAP Functional operating model, governance framework and service organisation. Lead the transition of SAP Functional services, change governance and operational ownership into BAU. Drive the identification and prioritisation of deferred scope, enhancement … adjacent SAP functional areas. Comfortable operating within multi-vendor environments, working closely with Systems Integrators and delivery partners. Knowledge of SAP operating models, service transition and the move from project delivery into BAU support. Understanding of governance, change control, service management and continuous improvement practices. Strong stakeholder ...

large-scale, high-impact digital health projects and programmes. Oversee multiple complex technology programmes using AI and data, ensuring delivery excellence, commercial performance, risk management, and high-impact outcomes. Practice Leadership & Sector Growth Drive market strategy, proposition development, and thought leadership for the Health practice embedding Digital and Technology … Lead development of major proposals and bids, including acting as Bid Lead for high‐value pursuits. People Leadership & Culture Leadership responsibility to support the management, mentorship, professional development and growth of junior colleagues, developing key capabilities and Digital Healthcare domain expertise in line with the Healthcare Technology Strategy. Champion ...

Workplace Engineer, you're the first point of contact for tech support here at Ki. You’ll handle first and second-line incidents and service requests for about 450 of our colleagues, across our London office and those working remotely. This hands‐on support role is all about keeping … user devices, Microsoft 365, and collaboration tools running smoothly while managing access requests in line with our service levels and escalation paths. We run a modern, cloud‐managed estate (using Microsoft Intune, Entra ID, NinjaOne, and Freshservice) with absolutely no legacy, on‐premises desktop systems. Because ...

# Managed Services - Senior Solution DirectorLondonApply for this job* Permanent* Experienced Professionals* Sales & Client Management & Solution Design* ID 562517-en\\_GB## **About the job you're considering**As part of the UK Application Development and Maintenance (ADM) practice, Centre of Excellence, the Senior Solution Director shapes and leads complex … Managed Service solutions that enable client transformation, business growth, and measurable outcomes. The role supports the full sales lifecycle, from early opportunity shaping through solution development, commercial positioning, proposal creation, and client presentation.Working across existing and prospective clients, the role combines deep ADM expertise with consulting, commercial, and stakeholder ...

Synapri is seeking a skilled Service Architect/Designer for a 6-month contract in London. The role operates in a hybrid model (60/40) and requires SC security clearance. You will design end-to-end service models, align ServiceNow processes, and deliver MVP service design … packages and transition artefacts to BAU. Collaboration with Product, Delivery, and Service Management is essential. The position emphasizes translating user needs into practical service design improvements and delivering #J-18808-Ljbffr ...

Title: IT Service Delivery Engineer - L2/L3 Technical Operations Type: Full Time, Permanent Salary: £36,000 Location: LondonEnergy EcoPark, Edmonton About LondonEnergy: LondonEnergy operates the second largest waste contract in the UK, handling and processing nearly 750,000 tonnes of London's waste every year. We have … recycle 70% of items through our Reuse and Recycling Centres. About the role: We are looking for an experienced and technically capable IT Service Delivery Engineer to provide advanced L2 and L3 technical support across LondonEnergy's corporate, operational and multi-site technology environment. The role combines hands ...

Bank, based in Mayfair, London, seeks a Head of Technology Operations & Service Delivery to oversee service performance, resilience and cloud and infrastructure. You will lead IT service management, supplier governance and incident leadership while driving automation and AI-enabled improvements for customers and colleagues. The role … requires senior leadership in a regulated environment, strong ITIL foundations and cloud cost management; GB Bank offers a competitive package and an inclusive #J-18808-Ljbffr ...

travel to client sites, and our offices based in London, Sheffield, and Bristol. About the role AsTechnicalArchitect, you willoperateacross services,programmesand portfolios, working with service and product owners, delivery teams, cyber security, data, commercialcolleaguesand senior leaders. You will be accountable for the quality and consistency of significant architecture decisions … architecturepracticeand create the conditions for multidisciplinary teams and suppliers to maketimely, evidence-based decisions. Key responsibilities Technicalarchitecture across the Application Platforms portfolio and connect service-level decisions toorganisationalstrategy, enterprisearchitectureand technology roadmaps. Own or assure complex and high-risk designs covering Power Platform, automation, AI agents, Microsoft 365, Azure, APIs ...

call rota, which comes with additional compensation. About the Role As an application support engineer at Made Tech you will work collaboratively within Managed Service teams to onboard new services without disruption, deliver enhancements, provide ongoing maintenance and support services, and continuously improve both digital services and service operations using DevSecOps practices and data‐driven user analytics. Operating within a managed service environment, you will maintain a range of digital services, data services, and platform offerings. You will maintain application management procedures and documentation and manage application enhancements through to live operation. Key Responsibilities Participate ...

Huxley is recruiting a SIAM Service Integration Manager for a London-based investment bank with hybrid working arrangements. The role focuses on building a brand-new SIAM service integration function and outlining a clear roadmap for service delivery across international entities. The position requires expertise in SIAM … service management, and cross-functional delivery, with a strong emphasis on setting up and coordinating service integration across multiple regions. #J-18808-Ljbffr ...

Lead infrastructure and collaboration technology workstreams across complex defence projects. Provide expert-level troubleshooting, fault diagnosis and resolution for telephony and infrastructure services. Ensure service delivery meets demanding SLAs and operational requirements. Work within strict governance, security and change management processes. Contribute to service improvement initiatives, increasing … workstreams using recognised methodologies such as PRINCE2 or PMI . Experience operating within highly regulated, secure environments with robust governance controls. Strong understanding of service management and working to challenging SLA targets Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse ...

diverse range of Public and Private sector clients. We are recruiting for an Intermediate Business Analyst with experience in Identity and Access Management to support our mission. We work at the intersection of strategy, design, and technology to solve complex problems and create lasting value. Our collaborative and agile … approach, and passionate about what we do. You will act as an Intermediate Consultant to deliver Business Analysis and Identity and Access Management services to our clients. You will help application owners turn often complex or undocumented requirements into clear, supportable RBAC models and onboarding requirements for Microsoft Entra ...

Cloud and SaaS, transitioning clients support, collaboration and productivity environments to a modern OpEx based model while keeping a focus on security and service-oriented architectures. Taking clients on this journey often requires significant cultural change and the implementation of new ways of working. We guide our clients through … automation, and experience improvement. Design and implement AI use cases, including intelligent assistants, workflow automation, knowledge retrieval, and predictive insights. Drive adoption and change management, including training, communications, and user readiness activities. Establish governance frameworks for responsible AI usage, data protection, and compliance across workplace tools. Partner with vendors ...

Kubernetes (EKS and/or RKE) Docker Helm Terraform Ansible Prometheus Grafana Kafka MongoDB MySQL PostgreSQL GitLab CI/CD Git Certificate Management and PKI Secrets Management IAM Experience with microservice-based architectures Hands-on experience managing highly available services within Kubernetes environments Experience supporting production traffic through … developing and supporting large-scale microservice ecosystems Linux administration within containerised environments Puppet Keycloak HashiCorp Vault Python Bash DevSecOps tooling and practices ITIL-based service management experience Responsibilities Design, deploy and support resilient cloud infrastructure across AWS, Azure and Kubernetes environments Build and maintain Infrastructure as Code solutions ...

Cyber Security Lead - Vulnerability & Exposure Management An established organisation operating within a highly regulated environment is looking for a Cyber Security Lead to strengthen its approach to identifying, assessing and reducing technical security risk. You will take ownership of the vulnerability management function, developing it into a proactive … intelligence-led exposure management capability. This will include: * Establishing an effective CTEM framework and longer-term security roadmap. * Improving vulnerability scanning across cloud, on-premises and externally accessible technology. * Prioritising remediation using asset importance, active threats, EPSS, attack paths and business impact. * Coordinating patching and remediation activity across internal ...

complex network infrastructure, troubleshoot incidents, implement changes, and help improve the reliability and performance of critical services. The engagement is more operational and managed-service focused than many of Appvia’s traditional platform engineering projects, but you’ll also have the opportunity to broaden your cloud, automation, and platform … VPNs, NAT, ACLs, and secure connectivity Strong troubleshooting and incident-resolution skills Understanding of resilient and highly available network design Experience working in live service, operational, or managed-service environments Clear communication skills and confidence working with technical teams and stakeholders A proactive, customer-focused approach Active ...

leading Nordic IT services provider is hiring a Service Delivery Manager to oversee managed services in the Greater London area. The ideal candidate will have ITIL certification, a minimum of 5 years in service management, and strong client relationship management skills. The role includes daily operations … oversight and driving service quality initiatives. This position offers competitive compensation and a supportive work environment. #J-18808-Ljbffr ...

more for patients, healthcare professionals, our partners, and our employees. ****The Team****The role is responsible for leading and delivering end-to-end application management and production support for Oracle E-Business Suite (12.1 and 12.2), with primary ownership of Supply Chain modules and cross-functional Finance integration. … work with SAP and other cloud-based platforms.The role combines leadership and hands-on expertise to ensure stable system operations, rapid incident resolution, environment management, and continuous improvement of ERP processes. Acting as the primary escalation point, the role oversees SLA adherence, manages complex technical and functional issues, supports ...

Wealth Management UK LLP is a UK-based partnership, wholly owned by the private banking group LGT, which is in turn owned by the Princely Family of Liechtenstein. When we set up LGT Wealth Management in 2008, our aim was to offer a fresh approach to wealth management. … however we have a presence in Edinburgh, Jersey, Leeds, Birmingham and Bristol. The plan was simple: put our clients first by providing a transparent service, designed around what is right for each of them. By drawing together in-depth knowledge and experience from across the industry, we provide ...

Finance Systems Analyst reports into the Product Management Lead for Finance and operates within the Finance Product Management function. The role supports the full Finance product lifecycle, with a focus on safeguarding Finance processes, optimising run activities, enabling continuous improvement, and contributing to transformation initiatives. This role requires … products and processes remain stable, well-controlled, and fit for purpose. The Systems Analyst will collaborate with cross-functional teams including Finance, Engineering, Architecture, Service Management and Quality & Technical Assurance, ensuring alignment across the matrixed Technology organisation. Product & Finance Systems Responsibilities Deliver the Finance product strategy and contribute ...

standards. It combines deep operational expertise with strong automation, Infrastructure as Code (IaC), and observability capability to reduce toil, improve recovery, and enable predictable service outcomes. What you will be doing Deliver standards for availability, latency, performance, capacity, and scalability. Take part in root-cause analysis and problem management … Introduce KPIs and dashboards for reliability, incident trends, MTTR, change failure rate, and capacity. Occasional travel to datacentres and offices to ensure projects and service meets business requirements. Please note we are unable to provide sponsorhip for this position You will ideally have Strong business awareness alongside technical capability ...

this land is covered by the transport network: roads, stations, track, and associated infrastructure. However, the remaining land presents a significant opportunity for service expansion or other uses such as commercial, industrial and residential development or energy production and nature recovery. We have already taken several important steps … TfL. About the role This is a key role within the Estates Planning & Accommodation (EP&A) team, responsible for leading the development and management of data, systems and digital solutions and working with other stakeholders across the business to support strategic estate planning and decision making across ...

Relationship Development Build long-term, high‐trust relationships with key stakeholders Identify upsell and cross-sell opportunities within existing accounts Position Kocho’s broader service portfolio strategically Maintain executive‐level engagement beyond initial deal closure Nurture and develop opportunities within the sales pipeline Work closely with marketing, pre‐sales … with farmer discipline. Experience & Capability Proven success selling complex IT services and digital transformation projects Strong understanding of business transformation, operating model design, IT service delivery and IT service management Track record of winning new logos and expanding existing accounts Comfortable selling to both technical and business ...

tools or integration scripts. The candidate should be able to write, debug, and maintain complex scripts to automate tasks and streamline workflows. Intune & Endpoint Management:Hands-on experience managing Microsoft Intunein a production environment, including device enrollment, policy configuration, software distribution, and troubleshooting of MDM issues. Familiarity with related … industry certifications or training. For instance, Microsoft certifications(such as for Intune/Endpoint Administration or Azure Administration) or an ITIL Foundationcertification for IT service management processes can be a plus. Any formal training on GDS systems or travel booking software would also be beneficial. Additional Technical Skills ...

value through effective governance, innovation and operational excellence. Working closely with Technology, business stakeholders and external partners, the successful candidate will drive platform adoption, service improvements and long-term platform growth. What you’ll do Define and manage the ServiceNow platform strategy, roadmap and long-term vision. Lead … business stakeholders to align platform priorities with organisational needs. Ensure platform stability, performance, security and availability across all ServiceNow services. Oversee third-party vendors, service providers and platform-related budgets. Establish strong governance, risk management and compliance controls for the platform. Lead, coach and develop platform and engineering ...