76 to 100 of 320 Service Management Jobs in London

customers as individuals - no matter what they're going through. For too long, people in debt have borne the brunt of poor industry practices. Intimidating tactics, time-consuming customer service and a one-size-fits-all approach that overlooks the reasons anyone can fall into debt in the first place. Meanwhile, businesses suffer too. Poor customer experience translates to … including Octopus, Scottish Power and Philips - helping millions of people move toward a more stable, debt-free future. In 2023, we were acquired by Intrum, Europe's biggest credit management service and have begun the next phase in our growth - expansion into 17 European markets over the next two years. The Role - Service Delivery Manager At Ophelos … edge AI and a customer-first approach. We are growing rapidly and expanding our services across 17 European countries. As part of our journey, we're looking for a Service Delivery Manager (SDM) to help us deliver seamless market rollouts and drive operational excellence. In this role, you'll get to: Lead incident management from start to finish More ❯

This role is based in Canary Wharf, supporting high-profile clients and managing a large team of professionals delivering mission-critical services. Key Responsibilities: Lead the end-to-end service delivery of complex Managed Services contracts, ensuring performance, cost-efficiency, and client satisfaction. Manage and coordinate large support teams (40+ personnel), ensuring high service standards and operational excellence. … Drive continuous improvement in service processes, delivery KPIs, and customer engagement. Oversee the implementation and lifecycle of voice and data telecommunications cabling infrastructure projects. Ensure compliance with structured cabling standards and best practices, including FTP, UTP, and Optical Fibre. Manage large-scale asset management and ITSM ticketing systems, ensuring data accuracy, usage, and performance tracking. Collaborate closely with … clients, internal stakeholders, and third-party vendors to ensure seamless project execution and service continuity. Provide leadership across recruitment, onboarding, training, mentoring, and performance management of staff. Approve and sign off on training modules and support the development of new training material as needed. Lead and supervise special projects from initial design to final handover, ensuring all project More ❯

This role is based in Canary Wharf, supporting high-profile clients and managing a large team of professionals delivering mission-critical services. Key Responsibilities: Lead the end-to-end service delivery of complex Managed Services contracts, ensuring performance, cost-efficiency, and client satisfaction. Manage and coordinate large support teams (40+ personnel), ensuring high service standards and operational excellence. … Drive continuous improvement in service processes, delivery KPIs, and customer engagement. Oversee the implementation and lifecycle of voice and data telecommunications cabling infrastructure projects. Ensure compliance with structured cabling standards and best practices, including FTP, UTP, and Optical Fibre. Manage large-scale asset management and ITSM ticketing systems, ensuring data accuracy, usage, and performance tracking. Collaborate closely with … clients, internal stakeholders, and third-party vendors to ensure seamless project execution and service continuity. Provide leadership across recruitment, onboarding, training, mentoring, and performance management of staff. Approve and sign off on training modules and support the development of new training material as needed. Lead and supervise special projects from initial design to final handover, ensuring all project More ❯

Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales. D365 F&O experience – finance and/or SCM module knowledge. Previous Service Management experience (ITIL preferable). Excellent customer service skills and exceptional telephone manner. You will need to be a team player with a calm and friendly personality … and have demonstrated a commitment to service quality excellence in your career to date. Good communication skills on all levels. Ability to participate and contribute successfully within a team environment. Must have strong problem-solving skills. Good organisation & prioritisation skills. Be professional, flexible, able to work under pressure and adaptable to the changing needs of the organisation. Able to … and maintain user access lists/security around environment access. Train end users on elements of Dynamics AX & D365, including integrated applications. To maintain a high degree of customer service and adhere to all service level agreements and processes. Take ownership of user support, troubleshooting, fault resolution and service management; escalating incidents to other support teams More ❯

Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales. D365 F&O experience – finance and/or SCM module knowledge. Previous Service Management experience (ITIL preferable). Excellent customer service skills and exceptional telephone manner. You will need to be a team player with a calm and friendly personality … and have demonstrated a commitment to service quality excellence in your career to date. Good communication skills on all levels. Ability to participate and contribute successfully within a team environment. Must have strong problem-solving skills. Good organisation & prioritisation skills. Be professional, flexible, able to work under pressure and adaptable to the changing needs of the organisation. Able to … and maintain user access lists/security around environment access. Train end users on elements of Dynamics AX & D365, including integrated applications. To maintain a high degree of customer service and adhere to all service level agreements and processes. Take ownership of user support, troubleshooting, fault resolution and service management; escalating incidents to other support teams More ❯

employees. ONNEC has successfully achieved the Investors in Diversity Foundational Award for our commitment to equality, diversity and inclusion in the workplace. The Operations Manager (OM) is a senior management position within the Managed Services department and is responsible for delivering managed services within the Telecommunications (Voice and Data) Network Infrastructure arena. The OM has overall responsibility for a …/or projects across a number of client accounts and is accountable to the Services Director for all commercial and operational performance within those accounts. Working closely with the Service Delivery teams (specifically the Service Delivery Managers) the OM must ensure that contractual deliverables are met for each client whilst maximising profitability. The OM must develop a healthy … roll and financial reporting cut-off deadlines. Responsible for financial performance within the allocated accounts ensuring maximum turnover and profitability across the accounts. Develop and produce timely and accurate management reports and information, both internally and for clients. Assist sales teams in winning new business, supporting the sales and marketing process as required, including RFP responses, client meetings and More ❯

role in maintaining the integrity of our IT systems, collaborating closely with cross-functional teams, and ensuring our digital operations meet the highest standards. Key Responsibilities: Team Leadership and Management: Lead, mentor, and manage a diverse team of IT professionals including an Application Support Specialist, Technical Project Manager, Cyber Security and Compliance Analyst, and End-to-End QA Specialist. … IT services and applications. Implement and maintain monitoring systems to proactively identify and resolve issues. Application Support: Manage application support activities to ensure the prompt resolution of incidents and service requests. Collaborate with the Application Support Manager to develop and implement effective support processes and documentation. Ensure all applications are updated, patched, and maintained in line with best practices. … Technical Project Management: Oversee the planning, execution, and delivery of technical projects. Work closely with the Technical Project Manager to ensure projects are completed on time, within scope, and budget. Facilitate communication and collaboration between project teams and stakeholders. Cyber Security and Compliance: Ensure the implementation and adherence to cyber security policies and procedures. Collaborate with the Cyber Security More ❯

role in maintaining the integrity of our IT systems, collaborating closely with cross-functional teams, and ensuring our digital operations meet the highest standards. Key Responsibilities: Team Leadership and Management: Lead, mentor, and manage a diverse team of IT professionals including an Application Support Specialist, Technical Project Manager, Cyber Security and Compliance Analyst, and End-to-End QA Specialist. … IT services and applications. Implement and maintain monitoring systems to proactively identify and resolve issues. Application Support: Manage application support activities to ensure the prompt resolution of incidents and service requests. Collaborate with the Application Support Manager to develop and implement effective support processes and documentation. Ensure all applications are updated, patched, and maintained in line with best practices. … Technical Project Management: Oversee the planning, execution, and delivery of technical projects. Work closely with the Technical Project Manager to ensure projects are completed on time, within scope, and budget. Facilitate communication and collaboration between project teams and stakeholders. Cyber Security and Compliance: Ensure the implementation and adherence to cyber security policies and procedures. Collaborate with the Cyber Security More ❯

Engineer The closing date is 19 June 2025 Electronic Patient Records (EPR) represents a major IT project in Moorfield's excellence delivery programme. EPR will collate and consolidate the management of clinical records to support clinicians and colleagues across the trust in making more effective decisions, improving clinical outcomes and patient experience. Our vision is to create a digitally … career and great colleagues to work with. We also offer: Salary including High-Cost Area Supplement Opportunity to join the NHS Pension Scheme Free 24/7 independent counselling service Learning and development opportunities Easy and quick transport links A range of attractive benefits and discounts Access to Blue Light Card and other NHS Discount Schemes Free Pilates classes … Leadership Mentor and coach other members of the Testing team, including supporting building long-term capability in the team. Champion quality across the Digital, Data and Technology teams. Test management Define test strategies for projects in your portfolio. Operate within a Test Management Framework (example: International Software Testing Qualifications Board ISTQB). Lead the engineering of test automation More ❯

Job Description Charles River Development provides an end-to-end solution to automate front and middle office investment management functions across asset classes on a single platform. Delivered via Software as a Service, the solution improves data quality and investment professional productivity, controls risk and lowers technology costs. Charles River Development serves more than 350 investment firms in … over 40 countries in the institutional asset and fund management, private wealth, alternative investments, insurance, banking, and pension markets. Charles River IMS provides a comprehensive Order and Execution Management System (OEMS) seamlessly integrated with data, FIX connectivity, and trade analytics. Extensive trade decision support capabilities help traders find liquidity, execute trades across all asset classes and currencies, and … clients, brokers, and trading venues. Charles River's FIX Administration team provides global, 24/7 support which helps simplify network operation and eliminates the need for FIX network management by the client. Charles River's continuous testing and certification of brokers and trading venues on Charles River Network ensures seamless connectivity and the highest level of reliability. Background More ❯

users, application/platform owners and end users to help them resolve, co-ordinate, triage, communicate and implement effective operations across the landscape Role Responsibilities Routine Procedures Monitor daily service operations and identify urgent requests Handle incidents and manage escalations Conduct routine checks to identify process defects Reporting Support the creation of routine reporting packs and dashboards for internal … stakeholders, utilising and defining performance metrics - Service Level Agreements (SLAs) etc Conduct Analysis utilising tools such as Excel or PowerBI, to identify trends and opportunities for both system optimisation and improvement in operational performance Continuous Improvement - Operations process optimisation Proactively identify opportunities for process improvement Define problem statements, objectives and requirements Analyse options and support in providing recommendations Drive … Documentation of training guide materials for internal procedures Support in generating and maintaining a knowledgeable Problem Solving Critically assess and collaboratively work alongside the function's operations team, managed service vendors and enterprise IT team to identify/support root cause analysis and remediation of issues, incidents and escalation. Bridge the gap by translating business requirements to the Tech More ❯

To provide and secure a multi-layered infrastructure to support multiple business models To provide technical infrastructure support of all servers, cloud, security and networking platforms. Maintain effective data management, backup and DR capabilities, and provide elevated support assistance to helpdesk where needed, both within local offices and remote sites to enable all users to perform their daily job … lifecycles, technician workload balancing and reporting. Key Technical Skills: Advanced knowledge of Microsoft Azure and Microsoft Cloud Security, Storage & Networking. Advanced knowledge of VMWare Virtual Infrastructure & vSphere - implementation and management coupled with Advanced ESXi Server & VMWare Server knowledge/skills. Advanced knowledge of cloud-based systems for communications, email, collaboration and file sharing i.e. Office 365; including SharePoint, Exchange … Online, OneDrive and Microsoft Teams. Significant knowledge in Mobile Device Management and platforms including Microsoft Intune and Endpoint Manager. Significant administrative skills in Microsoft SQL Server to latest version. Advanced knowledge of Microsoft Windows Server Advanced knowledge of Active Directory infrastructure Management and implementation including DHCP and DNS. Advanced knowledge of Microsoft Windows Desktop to latest version (including More ❯

To provide and secure a multi-layered infrastructure to support multiple business models To provide technical infrastructure support of all servers, cloud, security and networking platforms. Maintain effective data management, backup and DR capabilities, and provide elevated support assistance to helpdesk where needed, both within local offices and remote sites to enable all users to perform their daily job … lifecycles, technician workload balancing and reporting. Key Technical Skills: Advanced knowledge of Microsoft Azure and Microsoft Cloud Security, Storage & Networking. Advanced knowledge of VMWare Virtual Infrastructure & vSphere - implementation and management coupled with Advanced ESXi Server & VMWare Server knowledge/skills. Advanced knowledge of cloud-based systems for communications, email, collaboration and file sharing i.e. Office 365; including SharePoint, Exchange … Online, OneDrive and Microsoft Teams. Significant knowledge in Mobile Device Management and platforms including Microsoft Intune and Endpoint Manager. Significant administrative skills in Microsoft SQL Server to latest version. Advanced knowledge of Microsoft Windows Server Advanced knowledge of Active Directory infrastructure Management and implementation including DHCP and DNS. Advanced knowledge of Microsoft Windows Desktop to latest version (including More ❯

page is loaded Senior Strategic Vendor Manager Apply locations GBR-London-5 Canada Square time type Full time posted on Posted 2 Days Ago job requisition id R Vendor Management ensures value and quality delivery for LSEG from Key Strategic Vendors and Managed Service Partners through effective engagement and consistent processes Key Responsibilities The Strategic Vendor Manager's … Global Capability & Operational Leads within the Engineering Division. Ensure that the full contract life cycle, from Tendering through Delivery/Acceptance to Termination, is fully managed Establish effective financial management that will: Ensure payments to Vendors are correct and timely Usage trends that impact costs are understood Cost efficiencies are realised Effective forecasting is implemented Other essential responsibilities include … requirements and facilitate documentation of current state Facilitates exploration of alternatives to current products/Vendors Provide input to Business case Provide input in the negotiated terms such as Service Levels, Governance, Credits, Billing, Reporting Deal approvals via email for Purchase Order Creation Post-Contract Contract Management Ensure an operating rhythm is established with appropriate type of service More ❯

and translate their business and technical requirements, propose solutions to business problems, and then lead the technical delivery of the chosen design. If you have a background in Enterprise Service Management or SaaS technical delivery in one or more of the following areas, we want to hear from you: ServiceNow or other ITSM Toolsets (HP Service Manager … or consulting role. Proven leadership skills in managing small teams and projects. Ability to produce documentation at various levels, including technical and customer-facing. Knowledge of IT and Enterprise Service Management or any large enterprise SaaS solution. Expertise and experience with ServiceNow or an equivalent ITSM toolset are essential. ServiceNow experience in ITSM, ITBM, ITOM, CSM, or HR … products are highly desirable. ServiceNow Certifications in all areas are highly desirable. Experience in multiple application architectures and supporting technologies. Web service proficiency (REST, SOAP) as well as XML and JSON knowledge. Knowledge of relational databases (MySQL, MSSQL, Oracle) is beneficial. Learn more about us At Atos, we embrace diversity as the ultimate engine of ingenuity for our clients More ❯

work with our Higher education client within their agile product team supporting key digital platforms. This role combines support responsibilities with hands-on involvement in lightweight development and release management activities across a modern cloud-based infrastructure. Your will be responsible for providing first-line support through a service management ticketing system, triaging and resolving issues from … systems and AWS services, with some scripting ability in Python and a passion for troubleshooting and continuous improvement. • Working knowledge of Linux/LAMP environments (CLI, system services, user management) • Experience with AWS (EC2, S3, IAM, etc.) • Basic to intermediate Python scripting skills • Familiarity with MySQL or similar relational databases • Understanding of ITIL practices for service support Platform More ❯

ll have the chance to work with a broad range of technologies and gain experience across different areas of the business. Key Experience Required: Take ownership of the IT Service Management toolset, ensuring it is effectively maintained and utilized. Serve as an escalation point for the service desk, helping to assign and resolve issues promptly while clearly … Experience Required: Demonstrated experience in a comparable IT infrastructure or systems support role, with a solid background in managing enterprise-level environments. Knowledge of ITIL v3 principles or IT service management best practices is beneficial. Strong practical knowledge of Microsoft Azure Services, including Virtual Machines, Entra ID, networking components, Logic Apps, and Storage Accounts. Excellent problem-solving abilities … routine infrastructure tasks to improve efficiency. Good grasp of core networking concepts, such as LAN and WAN infrastructure, VPNs, and firewall configurations. Hands-on familiarity with remote monitoring and management tools like Microsoft Intune, NinjaOne, and Jamf. Previous experience working with Cisco Meraki product is an added advantage. The Package: Basic annual salary up to £50,000 per annum. More ❯

ll have the chance to work with a broad range of technologies and gain experience across different areas of the business. Key Experience Required: Take ownership of the IT Service Management toolset, ensuring it is effectively maintained and utilized. Serve as an escalation point for the service desk, helping to assign and resolve issues promptly while clearly … Experience Required: Demonstrated experience in a comparable IT infrastructure or systems support role, with a solid background in managing enterprise-level environments. Knowledge of ITIL v3 principles or IT service management best practices is beneficial. Strong practical knowledge of Microsoft Azure Services, including Virtual Machines, Entra ID, networking components, Logic Apps, and Storage Accounts. Excellent problem-solving abilities … routine infrastructure tasks to improve efficiency. Good grasp of core networking concepts, such as LAN and WAN infrastructure, VPNs, and firewall configurations. Hands-on familiarity with remote monitoring and management tools like Microsoft Intune, NinjaOne, and Jamf. Previous experience working with Cisco Meraki product is an added advantage. The Package: Basic annual salary up to £50,000 per annum. More ❯

leading large technical teams, ensuring SLA compliance, driving stakeholder satisfaction, and collaborating with both onsite and offshore teams. The Opportunity : Own the end-to-end delivery of assigned infrastructure service towers across the program. Manage the transition phase in coordination with the Transition Lead and customer stakeholders. Ensure seamless handover to operations and establish steady-state delivery governance. Lead … continuous improvement , operational excellence, and customer satisfaction. Ensure compliance with contractual obligations, security policies, and audit requirements. Collaborate with other internal delivery leads across data center, cloud, network, EUC, service desk, and application teams. Location: Role is based in London . Willingness to work onsite with flexibility for hybrid working where applicable. Occasional travel may be required within the … Minimum 15 years of experience in IT Infrastructure Delivery and Program Management. Proven experience in transition and steady-state delivery of managed services engagements. Strong knowledge of ITIL practices, service management frameworks, and SLA governance. Experience working in complex, multi-vendor environments with onsite-offshore delivery models. Exceptional stakeholder management and communication skills . Ability to drive More ❯

leading large technical teams, ensuring SLA compliance, driving stakeholder satisfaction, and collaborating with both onsite and offshore teams. The Opportunity : Own the end-to-end delivery of assigned infrastructure service towers across the program. Manage the transition phase in coordination with the Transition Lead and customer stakeholders. Ensure seamless handover to operations and establish steady-state delivery governance. Lead … continuous improvement , operational excellence, and customer satisfaction. Ensure compliance with contractual obligations, security policies, and audit requirements. Collaborate with other internal delivery leads across data center, cloud, network, EUC, service desk, and application teams. Location: Role is based in London . Willingness to work onsite with flexibility for hybrid working where applicable. Occasional travel may be required within the … Minimum 15 years of experience in IT Infrastructure Delivery and Program Management. Proven experience in transition and steady-state delivery of managed services engagements. Strong knowledge of ITIL practices, service management frameworks, and SLA governance. Experience working in complex, multi-vendor environments with onsite-offshore delivery models. Exceptional stakeholder management and communication skills . Ability to drive More ❯

to supporting company project bids and delivery. Purpose of the Role: The Desk Side and Technology Support Analyst is responsible for the resolution of all 2nd Line incident and service requests within their region. They will have a good understanding of technology and demonstrate excellent customer service skills. Key Deliverables/Responsibilities: Manage and prioritise all 2nd line … incidents and requests according to defined SLAs (within specific regions) - ensure 100% adherence to RFS & INC best practice guidelines. General troubleshooting of the desktop computing environment based on service requests logged via the Global Service Desk. Deploy IT Hardware, record and track assets during deployment according to IT Services standards and workflow procedures. Maintain regional service excellence … by providing customers with continual and regular updates throughout the management of their incidents and requests. Ensure colleagues take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes to restore service to the customer as soon as possible; escalating incidents to other support teams where necessary. Troubleshooting a range of technology and telephony More ❯

leading large technical teams, ensuring SLA compliance, driving stakeholder satisfaction, and collaborating with both onsite and offshore teams. The Opportunity : Own the end-to-end delivery of assigned infrastructure service towers across the program. Manage the transition phase in coordination with the Transition Lead and customer stakeholders. Ensure seamless handover to operations and establish steady-state delivery governance. Lead … continuous improvement , operational excellence, and customer satisfaction. Ensure compliance with contractual obligations, security policies, and audit requirements. Collaborate with other internal delivery leads across data center, cloud, network, EUC, service desk, and application teams. Location: Role is based in London . Willingness to work onsite with flexibility for hybrid working where applicable. Occasional travel may be required within the … Minimum 15 years of experience in IT Infrastructure Delivery and Program Management. Proven experience in transition and steady-state delivery of managed services engagements. Strong knowledge of ITIL practices, service management frameworks, and SLA governance. Experience working in complex, multi-vendor environments with onsite-offshore delivery models. Exceptional stakeholder management and communication skills . Ability to drive More ❯

them into technical specifications, ensuring alignment with infrastructure and network capacity needs. We will develop dashboards to provide near Real Time network status. Collaborating closely with network operations and service teams, we will provide in-depth technical support and guidance for all multicast- and WAN-related issues and implementations. This role requires a proactive problem solver with a deep … VRF context for L2/L3VPN services, Traffic Engineering, and RSVP. Comprehensive knowledge of multicast concepts, including PIM-SM, PIM-SSM, IGMP, MVPN, and MLDP. Proficiency in product-aligned, service-focused work, with a solid grasp of network automation, SRE, and DevOps or equivalent experience. Working with Agile methodologies (Scrum, Kanban) and project management tools like JIRA. Excellent … Understanding of low-latency technologies commonly used in the financial sector. Experience in Data Centre Networking, including Software-Defined Networking (SDN), Cisco ACI, VxLAN, and related technologies. Proficiency in Service Management processes, preferably with ITIL knowledge. Excellent spoken and written English skills, enabling meaningful collaboration. Preferred Skills and Experience A bachelor's degree or equivalent experience in a More ❯

them into technical specifications, ensuring alignment with infrastructure and network capacity needs. We will develop dashboards to provide near Real Time network status. Collaborating closely with network operations and service teams, we will provide in-depth technical support and guidance for all multicast- and WAN-related issues and implementations. This role requires a proactive problem solver with a deep … VRF context for L2/L3VPN services, Traffic Engineering, and RSVP. Comprehensive knowledge of multicast concepts, including PIM-SM, PIM-SSM, IGMP, MVPN, and MLDP. Proficiency in product-aligned, service-focused work, with a solid grasp of network automation, SRE, and DevOps or equivalent experience. Working with Agile methodologies (Scrum, Kanban) and project management tools like JIRA. Excellent … Understanding of low-latency technologies commonly used in the financial sector. Experience in Data Centre Networking, including Software-Defined Networking (SDN), Cisco ACI, VxLAN, and related technologies. Proficiency in Service Management processes, preferably with ITIL knowledge. Excellent spoken and written English skills, enabling meaningful collaboration. Preferred Skills and Experience A bachelor's degree or equivalent experience in a More ❯

them into technical specifications, ensuring alignment with infrastructure and network capacity needs. We will develop dashboards to provide near Real Time network status. Collaborating closely with network operations and service teams, we will provide in-depth technical support and guidance for all multicast- and WAN-related issues and implementations. This role requires a proactive problem solver with a deep … VRF context for L2/L3VPN services, Traffic Engineering, and RSVP. Comprehensive knowledge of multicast concepts, including PIM-SM, PIM-SSM, IGMP, MVPN, and MLDP. Proficiency in product-aligned, service-focused work, with a solid grasp of network automation, SRE, and DevOps or equivalent experience. Working with Agile methodologies (Scrum, Kanban) and project management tools like JIRA. Excellent … Understanding of low-latency technologies commonly used in the financial sector. Experience in Data Centre Networking, including Software-Defined Networking (SDN), Cisco ACI, VxLAN, and related technologies. Proficiency in Service Management processes, preferably with ITIL knowledge. Excellent spoken and written English skills, enabling meaningful collaboration. Preferred Skills and Experience A bachelor's degree or equivalent experience in a More ❯