76 to 100 of 412 Service Management Jobs in London

build and operate are API-led, efficient, robust and secure. You will work closely with business stakeholders, solution architects, data architects, cyber security, service management, suppliers and the ICoE to translate business requirements into clear integration specifications, technically assure delivered integrations, prioritise new integration requests and ensure integrations … architect for adherence to the approved SZC integration strategy and for any deviations, agreed and captured with supporting rationale within the integration strategy Integration Service & Delivery Oversee the Integration Centre of Excellence (ICoE) delivery lifecycle from early engagement through to requirements capture, estimation, design, build, test, production implementation ...

Company: Retail Company Position: IT Service Delivery Manager Contract: 1-year fixed term contract Location: London or Amsterdam (Hybrid) Salary: 55,000 – 70,000 GBP + 10% Bonus Job responsibilities: 1. Service Desk & Incident Management L1 triage & ownership: Act as regional L1 triage layer — validate severity/… impact, capture data and route incidents to the correct resolver group, keeping knowledge and control within future autonomy. Major incident management: Coordinate major incidents end-to-end (e.g. authentication/M365 outages, store-down events), driving service vendor and other resolvers to resolution and clear user communication. Problem ...

Software Asset Management Lead/IT Asset Manager An excellent opportunity to join a busy IT Service Management practice, helping to strengthen software and IT asset governance, compliance, optimisation and value in a complex technology environment. If youve also worked in the following roles, wed also like … hear from you: Software Asset Manager, SAM Manager, ITAM Manager, Software Licensing Manager, Software Licence Manager, Software Asset Management Specialist, IT Asset Management Specialist, Software Compliance Manager Benefits include a Civil Service Defined Benefit Pension with a 28.97% employer contribution, 28.5 days paid holiday plus UK public ...

Operations. The client is committed to becoming a digitally automated, data-driven, and AI-enabled telco, leveraging ServiceNow as a strategic platform to modernise service management, network operations, and customer experience across mobile, fixed, broadband, and enterprise services. Role Overview We are seeking a highly skilled ServiceNow Architect … technical expertise, solution design skills, and telco domain knowledge to build scalable, high‐quality ServiceNow solutions that support the client's complex telco service management and operations landscape. Key Responsibilities The successful candidate will lead solution design and architecture across the ServiceNow platform, driving ...

play a pivotal leadership role across its EMEA and Asia operations. This is a highly visible position that sits at the intersection of technology, service delivery, stakeholder engagement, and business strategy. Working closely with senior leadership, you will help shape and deliver technology services that support a diverse international … strategic partner to senior business stakeholders, legal professionals, and operational teams across EMEA and Asia. You will be responsible for helping to define service delivery standards, improving technology operations, enhancing user experience, and driving the adoption of emerging technologies, including AI-enabled solutions. This role combines leadership, operational oversight ...

## Service Manager - Retail (MAT Cover)Haelocations: United Kingdom - London - Paddington (PPS)time type: Kokopäiväinenposted on: Julkaistu tänäänjob requisition id: JR020347Ota askel eteenpäin ja anna Edenredin yllättää sinut.Toimitamme joka päivä innovatiivisia ratkaisuja, jotka parantavat miljoonien ihmisten elämää ja yhdistävät työntekijät, yritykset ja kauppiaat ympäri maailmaa.Tiedämme, että sinulla on sata … estämään kaikenlaisen syrjinnän ja tarjoamaan kaikille hakijoillemme yhtäläiset mahdollisuudet sukupuolesta ja sukupuolen ilmaisusta, vammaisuudesta, alkuperästä, uskonnollisesta vakaumuksesta ja seksuaalisesta suuntautumisesta tai muista kriteereistä riippumatta.**Service Manager – Retail (MAT Cover)****London/Swindon – Hybrid** Edenred Payment Solutions (EPS) is a leading payment solutions provider and part of the Edenred Group ...

## Service Manager - Retail (MAT Cover)Applylocations: United Kingdom - London - Paddington (PPS)time type: Full timeposted on: Posted Yesterdayjob requisition id: JR020347Take a step forward and let Edenred surprise you.Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants … candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.**Service Manager – Retail (MAT Cover)****Salary:** **Up to £40,000 - £48,000 per annum + Bonus****London/Swindon – Hybrid** Edenred Payment Solutions (EPS) is a leading ...

Regional Lead, Customer Service Management Location London, United Kingdom Sapiens is seeking a Regional Lead, Customer Service Management. You will lead the strategic direction and operational excellence of a regional Customer Service organization, and build, scale, and manage a high-performing CSM pod aligned … core operating pillars and global service delivery standards. This leader will be accountable for driving measurable customer outcomes that strengthen retention, increase customer advocacy, and create expansion opportunities, while leveraging agentic AI capabilities and India-based resource pooling to enhance efficiency, scalability, and long-term operational leverage. Key Responsibilities ...

line Support Engineer Department: Service Management Employment Type: Permanent - Full Time Location: Hybrid Description At Wanstor, we've been delivering award-winning IT solutions for over 22 years, and we're proud to continue growing year after year. Today, our team is over 200 strong, supporting organisations across … networking, infrastructure and modern workplace solutions. The 3rd line Support Engineer (internal title Senior Technical Consultant) is a senior technical role within Wanstor’s Service Management team, providing advanced 3rd-line support and acting as an escalation point for complex technical issues across our customer environments. ...

place! Agentforce is the future of AI, and you are the future of Salesforce.**Role Overview**Salesforce is seeking a Senior Director, Agentforce Field Service to serve as a strategic leader within our Field Service organization. In this role, you will drive the vision, growth, and execution … Salesforce’s Field Service business across enterprise customers, strategic initiatives, and global go-to-market programs.As a senior member of our Field Service leadership team, you will partner closely with Product, Engineering, Sales, Customer Success, Professional Services, and Executive Leadership to accelerate the adoption of Salesforce Field Service ...

TITLE: Service Desk Manager LOCATIONS: London SE10 SHIFT PATTERN: Monday to Friday, 9am to 5pm SALARY: Competitive If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at. We're here to help! ROLE OVERVIEW AND PURPOSE … Service Desk Manageris responsible forleading and developing the Technical Services Service Desk, ensuring the consistent delivery of high-quality customer service, operational coordination and contract support across multiple clients and business units. The role is accountable for creating a professional, customer-focused service operation that acts ...

TITLE: Service Desk Manager LOCATIONS: London SE10 SHIFT PATTERN: Monday to Friday, 9am to 5pm SALARY: Competitive ROLE OVERVIEW AND PURPOSE The Service Desk Manageris responsible forleading and developing the Technical Services Service Desk, ensuring the consistent delivery of high-quality customer service, operational coordination … contract support across multiple clients and business units. The role is accountable for creating a professional, customer-focused service operation that acts as thecentral pointof coordination for reactive maintenance, planned maintenance, customer communications, engineer schedulingand service performance. Working closely with Operational Managers, Account Managers and customers, the Service ...

Role As an Oracle CX Solution Architect , you will lead the design and governance of enterprise-wide Oracle CX Cloud solutions spanning Marketing, Sales, Service, Customer Data Management (CDM), Incentive Compensation, and CX Analytics. You will facilitate business and technical discovery workshops, translate business requirements into scalable solution … current CX processes, business challenges, transformation goals, and integration needs. Translate business requirements into scalable, configurable Oracle CX Cloud solution architectures across Marketing, Sales, Service, CDM, and CX Analytics. Design and guide implementation of Oracle Marketing Cloud/Eloqua capabilities including marketing automation, campaign management, customer segmentation, lead ...

Overview UP3 is a dedicated ServiceNow Managed Service provider, founded in 2016 by highly experienced Service Management and ServiceNow sales and delivery professionals. We have a wealth of experience working both as customers of ServiceNow and as specialist Consultants and have delivered solutions spanning nearly every aspect … following: JavaScript, HTML, CSS, XML, SOAP, REST, ideally in ServiceNow Knowledge of multiple ServiceNow applications across the platform - ITSM and more Understanding of Service Management best practice - ITIL Adept and providing and delivering feedback Delivering work using agile methodologies Able to take responsibility for own learning and demonstrate ...

Title: Senior Service Delivery Manager Application Management ServicesJob Location: London, UK (Hybrid)Job Type: FTEJob Description :We are looking for a Senior Service Delivery Manager to lead end-to-end delivery for Application Management Services with a team of approximately 36 resources across development, testing … Scrum Master, and other technical streams. The role will be responsible for service governance, stakeholder management, KPI/SLA performance, operational excellence, and continuous improvement.Key ResponsibilitiesOwn end-to-end service delivery for the Application Management Services engagement.Lead, manage, and coordinate a cross-functional team of approximately ...

well invest in you!.? Job Description Here at Version 1, we are currently recruiting for a ServiceNow Developer to join our thriving managed service practice. If you want to be involved in delivering value, innovation, and excellence with our customers, we would love to hear from you. ASPIRE … Version 1 managed service framework that is currently transforming the way our customers consume services. The framework is continually evolving to ensure we are always delivering next generation services. Technology plays a key part in providing the underlying platform and capabilities. We are seeking a creative and experienced individual ...

requirements, translating them into robust architectural solutions and detailed design documents. Cross-Module Expertise Provide architectural guidance across multiple ServiceNow modules, including: Integrated Risk Management (IRM): Policy Management, Compliance & Audit Management, Vendor Risk Management, Business Continuity Management. Security Operations (SecOps): Vulnerability Response, Security Incident Response … Security Dashboards. IT Service Management (ITSM). IT Operations Management (ITOM). Customer Service Management (CSM). Integration Design Architect and oversee the implementation of complex integrations between ServiceNow and other enterprise systems using REST, SOAP, JDBC, and MID Server technologies. Technical Oversight & Quality Assurance ...

putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone. About the role As a Senior Service Delivery Manager at Made Tech, you will play a critical role in our mission to make public services better. Our Managed Service team … decisions whilst under pressure. Handle difficult client conversations and clearly articulate remediation plans in a way that is reassuring. Solution focussed and outcome driven. Service operations Implement incident and problem management processes using best practice such as ITIL or Agile Service Management. Coordinate and manage the resolution ...

lead its migration into operational use across the enterprise. The role owns the long‐term roadmap for CMDB/AMDB/xMDB, including service modeling, data quality, integrations, adoption, and the transition from fragmented configuration sources to a coherent, trusted platform. The ideal candidate has deep practical experience building … Assets and understands the complexities of operating at Expedia's scale: multiple domains, diverse data sources, distributed ownership, inconsistent legacy data, and complex service dependencies. They will lead the creation of CI and service models, migration and onboarding patterns, relationship structures, governance processes, and quality measures that enable ...

clearance Sole UK National We are looking for an experienced Cyber Security Consultant to join a major Defence programme, supporting the onboarding of new service providers into a complex SIAM/multi-supplier environment . This is a security governance, supplier integration and operational readiness role , rather than … hands-on technical security position. Key Responsibilities: Develop supplier onboarding packs covering security processes, policies, governance and reporting. Align incoming suppliers with established Incident Management, Vulnerability Management and Security Assurance processes. Define supplier roles, responsibilities and interaction models across the SIAM/OI environment. Identify and manage gaps ...

automation and systems administration The ideal candidate will drive operational excellence, foster a culture of continuous improvement and implement cutting‐edge solutions that enhance service delivery and client satisfaction. If you thrive in a fast‐paced managed services environment and have a passion for innovation and secure, scalable infrastructure … want to hear from you. Job responsibilities Identify and implement innovative solutions to improve service delivery and reduce manual effort. Champion the use of emerging technologies and best practices across both Conosco and client environments. Collaborate with internal stakeholders to align technical initiatives with business goals. Security Oversight: Ensure ...

pace. This is a strategically significant role which will require close collaboration with our UK and APAC leaders. You will bring strong leadership skills, service management, and operational experience, with the ability to lead, scale, and mature this function in line with Kraken’s growth trajectory. You will … have experience in: Significant people leadership experience Scaling teams and services over time Service management, capacity planning, and operational maturity Managing support pipelines, projects, and assignments Building regional processes while balancing global standards Working with internal and external stakeholders and vendors Driving reliability, consistency, and continuous improvement ...

this specialist opportunity. This role is at the consultant level and is to provide a statement of work for a client. Your new role Service Management Consultant Key Skills & Experience Strong experience in IT service management, ITIL practices, operational process design, managed services or service transformation. Good understanding of incident, change, problem, continuity and service ownership processes in complex technology environments. Ability to convert operational resilience concepts into practical workflows and BAU behaviours. Experience working with ServiceNow or comparable ITSM platforms is desirable. Strong workshop facilitation and process mapping skills. Ability to balance ...

About the job you’re considering As a Data and Insights Driven Solutions Lead, your core purpose is to use data, service insight and analysis to build the most efficient and best‐priced solutions for our clients across Cloud Infrastructure Services, spanning cloud computing, traditional infrastructure, end user services … enterprise service management and cyber security. You will collate and interrogate existing service data and operational practices to uncover where effort, cost and waste sit within service delivery, and apply Capgemini’s ESOAR framework to turn those insights into improvement actions and automation projects. Leveraging your ...

Capgemini Invent seeks a Service Management Transformation Consultant to help clients modernise service management, processes and operating models. You will work in multidisciplinary teams delivering assessments, roadmaps and governance enhancements for cloud adoption and AI-enabled operations. You will leverage ITIL practices, AIOps insights and enterprise ...