76 to 100 of 215 Service Management Jobs in London

Are you ready to take ownership of IT supplier and service performance in a fast-paced, purpose-driven environment? We’re looking for an experienced IT Manager to lead vendor management and service delivery for our growing infrastructure-focused business. This is your chance to step into a hands-on role where you'll shape supplier relationships … drive IT service improvements, and influence strategic outcomes - while working with a passionate team that’s committed to building better lives and stronger communities. If you're commercially sharp, people-focused, and ready to make a meaningful impact, we’d love to hear from you. The Role at a Glance: IT Manager West London - Onsite 4 days a week … Management. ITIL v4 Managing Professional or higher. Who we are: We’re a trusted leader in delivering end-to-end workforce solutions - from recruitment and technology to workforce supply, management, and training - tailored for the infrastructure, construction, and civil engineering sectors. Key Responsibilities: • Manage full lifecycle for 6+ IT/telecoms vendors, including contracts, renewals, and performance reviews • Oversee More ❯

receive an alert: Location: UK - London, UK - Hatfield, UK - Manchester, UK - Milton Keynes, UK - Mobile England, UK - Nottingham, UK - Reading Job-ID: 214246 Contract type: Standard Business Unit: Partner Management Life on the team At Computacenter UK, we pride ourselves on fostering a culture that emphasises diversity, inclusivity, and collaboration. Weare committed to building supportive and rewarding relationships, celebrating … first, keeping our promises, and considering long-term sustainability in all our decisions. As we look to scale our Group Professional Services business, the role of Head of Partner Management will be responsible for leading, shaping and delivering the resourcing partner and agency strategy and service for Group Professional Services (GPS). Working as the Group Head of … Partner Management your role is pivotal in maximizing the value derived from your relationships with partners and agencies in the UK, France and Germany, as well as developing, managing, and providing access to a Professional Services international partner network in regions and territories outside of the core operating countries. You will be responsible for leading a team that builds More ❯

and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Overview The Change Management team is looking for a Senior Change Analyst for the support and delivery of an effective and industry best practice Change Management Service. Change Management own the … process which plans, controls, schedules, and implements changes across all Vocalink live services and systems. The controls within the Change Management Process ensure that the risk and impact of changes are managed effectively in order that service availability is maintained and improved, in line with Business requirements. The Senior Change Analyst is responsible for managing the day to … day Vocalink Change Management Process activities with a view to minimising risk and eliminating disruption to business services arising from Change implementation. This is done through control, scheduling, prioritisation, approval, and implementation of changes to Vocalink applications and infrastructure. This is critical to ensuring standardised methods and procedures are used for the efficient and prompt handling of all changes More ❯

IT Service Delivery Manager - Mergers & Acquisitions £70,000 - £80,000 PA A leading organisation undergoing rapid growth through acquisitions is seeking a high-calibre IT Service Delivery Manager to lead IT planning and integration for a fast-paced M&A programme with circa 10 acquisitions planned per year for the next four years. Reporting directly into the Head … of IT, you'll oversee a team decided to the successful integration of all acquired businesses, driving seamless IT integration, data migration, service continuity and post-merger optimisation while collaborating with stakeholders across the business. This is a strategic, career-defining opportunity for someone who thrives in fast-moving environments and is committed to long-term impact. Key Responsibilities … SLA performance * Manage IT incidents, requests, changes and problems (ITIL framework) * Act as key liaison between IT and stakeholders (Legal, HR, Finance, Ops) * Coordinate with external vendors and manage service contracts * Ensure regulatory, legal and cybersecurity compliance during transitions * Capture lessons learned and improve playbooks for future M&A initiatives * Support change management, onboarding and documentation across projects More ❯

IT Service Delivery Manager - Mergers & Acquisitions £70,000 - £80,000 PA A leading organisation undergoing rapid growth through acquisitions is seeking a high-calibre IT Service Delivery Manager to lead IT planning and integration for a fast-paced M&A programme with circa 10 acquisitions planned per year for the next four years. Reporting directly into the Head … of IT, you'll oversee a team decided to the successful integration of all acquired businesses, driving seamless IT integration, data migration, service continuity and post-merger optimisation while collaborating with stakeholders across the business. This is a strategic, career-defining opportunity for someone who thrives in fast-moving environments and is committed to long-term impact. Key Responsibilities … SLA performance * Manage IT incidents, requests, changes and problems (ITIL framework) * Act as key liaison between IT and stakeholders (Legal, HR, Finance, Ops) * Coordinate with external vendors and manage service contracts * Ensure regulatory, legal and cybersecurity compliance during transitions * Capture lessons learned and improve playbooks for future M&A initiatives * Support change management, onboarding and documentation across projects More ❯

opportunity for growth and career development. Job Description Develop and implement long-term IT strategies and operational plans in alignment with the company's business goals. Collaborate with senior management to ensure IT initiatives support business objectives. Oversee the delivery of IT services, ensuring they meet quality standards and are delivered on time and within budget. Manage the IT … service portfolio, including service transitions and retirements. Ensuring high availability, performance, and cybersecurity of systems Lead and mentor a team of IT professionals, fostering a culture of continuous improvement and professional development. Conduct performance reviews and provide feedback to team members. Oversee IT projects from initiation to completion, ensuring they are delivered on time, within scope, and within … the IT budget, ensuring effective allocation of resources. Monitor IT expenditures and implement cost-saving measures where possible. Identify opportunities for process improvements and implement best practices in IT service management. The Successful Applicant Bachelor's degree in information technology, Computer Science, or a related field. Strong experience of leading IT functions with attention to detail in the delivery More ❯

clients. If you would like to learn more about this opportunity, feel free to reach out and apply today! Responsibilities: Lead a multidisciplinary LAN team, embedding a culture of service excellence and continuous improvement Act as the primary contact for internal LAN-related services, including support for bids, tenders, and pre-sales activity Manage team performance, conduct regular … Oversee project delivery, ensuring work is completed on time, to budget, and to high standards Drive operational improvements, customer satisfaction, and commercial success Maintain strong relationships with clients through service reviews and issue escalations Collaborate with Sales, Project, and Support teams to align service delivery with pipeline demand Track and act on customer feedback (CSAT/NPS), implementing … meaningful service improvements Work closely with suppliers to manage performance, SLAs, and escalation procedures Ensure effective use of internal knowledge resources and handover processes between projects and support Maintain spare stock for key clients and plan resources effectively for business-as-usual and project work Skills/Must have: 5+ years in a service delivery or engineering management More ❯

Manager will be responsible for ensuring that IT projects are completed on time, within scope, and within budget. This position requires strong leadership skills, a deep understanding of project management methodologies, and a passion for delivering high-quality IT solutions. Key Responsibilities: Project Delivery : Lead and manage the end-to-end delivery of SAAS IT projects, ensuring alignment with … business objectives, timelines, and budgets. Stakeholder Management : Engage with stakeholders at all levels to understand business needs, define project requirements, and set clear expectations. Resource Allocation & Planning : Collaborate with cross-functional teams (developers, analysts, testers) to ensure the proper allocation of resources and skills for successful project execution. Risk Management : Identify, assess, and mitigate risks and issues throughout … Development : Lead, mentor, and support the project team, ensuring a high level of motivation, productivity, and professional development. Key Skills & Qualifications: Experience : 8+ years of experience in IT project management or delivery management. Proven track record of managing large-scale IT projects from initiation to successful completion. Enterprise SAAS implementation. Experience with both Agile and Waterfall project management More ❯

Hello! We're Teya. Teya is a payment and software service provider, headquartered in London serving small, local businesses across Europe. Founded in 2019, we build easy to use, integrated tools that enable our members to accept payments and boost business performance. At Teya we believe small, local businesses are the lifeblood of our communities. We're here because … s a level playing field that gives small businesses with a fighting chance against the giants of the high street. We're here because we see banks and legacy service providers making things harder for them. We don't think the best technology or the best service should be reserved for those with the biggest headquarters. We're … community which is proud to serve our mission, and comprehensive benefits. Your Mission We are seeking an Automation Engineering Manager to lead and scale our IT Engineering and IT Service Desk functions in a rapidly growing, high-impact environment. This role is not about just running IT -it's about rethinking how IT operates . We're looking for More ❯

users. The role holder also delivers low to medium complexity work packages as part of customer implementation projects. Your role We are looking for a 1st Line OSM (Operational Service Management) Contact Centre Agent to provide Service Desk Support, joining our OSM Service Team of 1st and 2nd Line engineers. Your role will involve assisting high … users with technical queries relating to several products/systems (e.g. Microsoft products, operating systems, networks, applications, PCS). Business Awareness. Develops an understanding of the customers' environment and service delivery requirements to enable the delivery of the service. Follows established processes/systems and recommends improvements to these as appropriate to resolve routine customer enquiries. Documents actions taken … s problem. Escalates and/or gains support where necessary to resolve the problem. Uses relevant information to diagnose and to resolve or enable resolution in a timely manner. Service Level. Escalates issues as necessary to deliver required service level and meet or exceed customer expectations/SLA. Monitors performance through statistical reporting and analysis. Team Working. Acts More ❯

Manager will be responsible for ensuring that IT projects are completed on time, within scope, and within budget. This position requires strong leadership skills, a deep understanding of project management methodologies, and a passion for delivering high-quality IT solutions. Key Responsibilities: Project Delivery : Lead and manage the end-to-end delivery of SAAS IT projects, ensuring alignment with … business objectives, timelines, and budgets. Stakeholder Management : Engage with stakeholders at all levels to understand business needs, define project requirements, and set clear expectations. Resource Allocation & Planning : Collaborate with cross-functional teams (developers, analysts, testers) to ensure the proper allocation of resources and skills for successful project execution. Risk Management : Identify, assess, and mitigate risks and issues throughout … Development : Lead, mentor, and support the project team, ensuring a high level of motivation, productivity, and professional development. Key Skills & Qualifications: Experience : 8+ years of experience in IT project management or delivery management. Proven track record of managing large-scale IT projects from initiation to successful completion. Enterprise SAAS implementation. Experience with both Agile and Waterfall project management More ❯

Manager will be responsible for ensuring that IT projects are completed on time, within scope, and within budget. This position requires strong leadership skills, a deep understanding of project management methodologies, and a passion for delivering high-quality IT solutions. Key Responsibilities: Project Delivery : Lead and manage the end-to-end delivery of SAAS IT projects, ensuring alignment with … business objectives, timelines, and budgets. Stakeholder Management : Engage with stakeholders at all levels to understand business needs, define project requirements, and set clear expectations. Resource Allocation & Planning : Collaborate with cross-functional teams (developers, analysts, testers) to ensure the proper allocation of resources and skills for successful project execution. Risk Management : Identify, assess, and mitigate risks and issues throughout … Development : Lead, mentor, and support the project team, ensuring a high level of motivation, productivity, and professional development. Key Skills & Qualifications: Experience : 8+ years of experience in IT project management or delivery management. Proven track record of managing large-scale IT projects from initiation to successful completion. Enterprise SAAS implementation. Experience with both Agile and Waterfall project management More ❯

Go back Moorfields Eye Hospital NHS Foundation Trust Service Desk Analyst The closing date is 10 August 2025 We are at a pivotal stage of our digital journey and have an ambitious portfolio of digital technology initiatives ahead of us, all grounded around empowering patients and service users; improving the experience navigating the healthcare system; and joining up … systems and data across to better meet the needs of the service. Main duties of the job Customer service management : Resolve user requests within the agreed service level agreement; empathise with end users; use customer-focused metrics to achieve satisfying outcomes; take ownership and initiative; own issues until resolved or mitigated; demonstrate service focus and awareness … of different products and services. Asset and configuration management: Track, log, and correct information to protect assets and components; support process efficiency and continual service improvement; identify deficiencies. The service currently operates Monday to Friday, 8.00am - 6.00pm, and you will be part of the rota system. The posts are based on-site. About us At Moorfields, we More ❯

direction to a small team of safety engineering specialists within the Engineering Integration and Delivery group who are responsible for all engineering aspects from initial concept to introduction of service of Aviation & Maritime Safety communication systems. The postholder will focus on the evolution of Viasats SwiftBroadband Safety infrastructure, based on a detailed understanding of the new and emerging communications … and surveillance requirements for Air Traffic Management. He/she will provide support to the technical/management lead for IRIS Phases 3 and 4 that will include possible transition to a GEO+LEO terminal. Over time, additionally building his/her knowledge of maritime safety requirements to become a focal point for the technical development of the new maritime … standards for safety communication systems, and requires close working with industry partners within the Iris consortium, including aircraft manufacturers (i.e. Airbus and Boeing), avionics suppliers, and air traffic communication service providers that provide message processing and ground connectivity to ATC centres, airline operational services and Air Navigation Service Providers (ANSPs). This role will also require technical understanding More ❯

Are you ready to take ownership of IT supplier and service performance in a fast-paced, purpose-driven environment? We're looking for an experienced IT Manager to lead vendor management and service delivery for our growing infrastructure-focused business. This is your chance to step into a hands-on role where you'll shape supplier relationships … drive IT service improvements, and influence strategic outcomes - while working with a passionate team that's committed to building better lives and stronger communities. If you're commercially sharp, people-focused, and ready to make a meaningful impact, we'd love to hear from you. The Role at a Glance: IT Manager West London - Onsite 4 days a week … Management. ITIL v4 Managing Professional or higher. Who we are: We're a trusted leader in delivering end-to-end workforce solutions - from recruitment and technology to workforce supply, management, and training - tailored for the infrastructure, construction, and civil engineering sectors. Key Responsibilities: •Manage full lifecycle for 6+ IT/telecoms vendors, including contracts, renewals, and performance reviews •Oversee More ❯

blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the … within ServiceNow, you'll be responsible for driving the vision for enhancing the employee support experience for ES customers at BCG. This domain is instrumental in delivering exceptional employee service experiences by embracing technology and innovation without compromising a people-first mindset. You will work in an Agile environment to deliver Initiatives with measurable value and business outcomes. Stakeholder … management is pivotal for this role, as you will often partner with customers to articulate the "What" and "Why" that drives your feature roadmap priorities and how you will collectively measure success over time. Additionally, you will regularly work with your development Squad to deliver the "How" to bring your roadmap to life. YOU'RE GOOD AT Partnering with More ❯

specialisms, all related to transitioning from monolithic legacy estates to new, user-centric, cloud and hybrid-based models. The company is a national leader in combining user-centred digital service design with cloud-based open architecture and modern technology services. Description : We are seeking a seasoned and well-rounded Senior Delivery Manager to join at an exciting and dynamic … whilst also within cost. The ideal candidate will have experience across both the public and private sectors, with exposure to or experience in consultancy. Strong team building, excellent stakeholder management and shrewd business acumen is highly desirable. Responsibilities : Being the first point of contact for the client with the wider team, needing to be credible and influential in liaising … disciplinary teams, helping them plan their work, remove blockers and progress Facilitating transformation and demonstrating the ability to adopt agile, waterfall or hybrid delivery practices Contribute towards the resource management and staffing of assigned deployments Planning and defining delivery scope, establishing measurable goals and tangible milestones Establishing and maintaining project or delivery timelines and ensuring completion on schedule Diagnosing More ❯

users, application/platform owners and end users to help them resolve, co-ordinate, triage, communicate and implement effective operations across the landscape Role Responsibilities Routine Procedures Monitor daily service operations and identify urgent requests Handle incidents and manage escalations Conduct routine checks to identify process defects Reporting Support the creation of routine reporting packs and dashboards for internal … stakeholders, utilising and defining performance metrics - Service Level Agreements (SLAs) etc Conduct Analysis utilising tools such as Excel or PowerBI, to identify trends and opportunities for both system optimisation and improvement in operational performance Continuous Improvement - Operations process optimisation Proactively identify opportunities for process improvement Define problem statements, objectives and requirements Analyse options and support in providing recommendations Drive … Documentation of training guide materials for internal procedures Support in generating and maintaining a knowledgeable Problem Solving Critically assess and collaboratively work alongside the function's operations team, managed service vendors and enterprise IT team to identify/support root cause analysis and remediation of issues, incidents and escalation. Bridge the gap by translating business requirements to the Tech More ❯

and consolidates financial data from local Haleon entities to produce final Haleon consolidated group financial statements. The solution is based on SAP Financial Consolidation (SAP FC) and Financial Information Management (FIM) with reporting capabilities via SAP FC, Webi, Bex and Analysis for Office. As the Product Expert for BISON Tech within Enterprise Applications, you will be responsible for defining … reporting directly to the Snr Product Mgr for Plan, Budget & Controlling Tech. Key responsibilities Product Vision, Strategy & alignment Prioritisation & roadmap planning Delivery & execution Measuring Success & product Evaluation Product Financial Management & Operations Data Analysis & Interpretation Product Design Market Research & Competitive Analysis Stakeholder Communication Qualifications and skills Product Vision, Strategy & alignment The successful candidate will have a solid understanding of market … decisions to optimize performance and enhance user satisfaction. They also conduct regular reviews and retrospectives to assess the effectiveness of product strategies, facilitating continuous improvement and innovation. Product Financial Management & Operations The successful candidate will demonstrate solid skills in financial acumen and product operations. They effectively lead operational activities such as patch management, compliance, vendor management, and More ❯

Are you a true leader looking for an opportunity to make a positive impact? Are you an operational and performance-driven individual who can ensure first-class customer service? Want to make your mark in an amazing MSP? This is a brilliant role to lead an exceptional team of support and field engineers in a reputable MSP based in … London. The team has a strong culture and a focus on Microsoft technologies. Responsibilities Direct line management of 1st - 3rd Line Engineers and 3 Field Engineers Improve the operational performance of the team Inspire and understand different people - tailor your management style accordingly Be an excellent communicator - be liked and respected Use metrics and KPIs to assess performance … and drive improvements Build and develop a cohesive team; manage people effectively through coaching and instilling the right behaviours Train the service desk team on delivering outstanding customer experience Perform skills analysis and identify technical training needs across the team Act as a senior escalation point for complex support issues; take ownership and drive to resolution Monitor SLAs, optimise More ❯

the company's business goals. Lead and mentor a high-performing IT team across multiple locations. Evaluate and implement emerging technologies to enhance operational efficiency and security. Infrastructure & Security Management Oversee the management of IT infrastructure, networks, trading and cloud environments. Ensure robust cybersecurity measures are in place, including threat detection, data protection, and compliance with financial regulations. … delivering efficient technical support across the organisation. Improve system performance, uptime, and reliability, ensuring seamless operations. Collaborate with different business units to identify and resolve IT challenges. Compliance & Risk Management Ensure IT operations comply with regulatory requirements in the financial sector, including FCA, GDPR, and ISO standards. Identify and mitigate IT risks, ensuring data security and privacy. Project Management … cloud solutions. Requirements Experience & Skills Proven experience (5+ years) in IT leadership roles, preferably within the FX & CFD financial sector. Strong understanding of IT security and trading and risk management in a regulated environment. Expertise in cloud-based infrastructures, security, trading, networking, MetaTrader and IT architecture. Expertise in Design, deploy, and maintain robust, scalable MetaTrader server infrastructure (MT4/ More ❯

and relevant compliance standards. Building a team cohesion and promoting a sense of teamwork and collaboration among team members, fostering a positive and inclusive team culture. From a team management perspective, overseeing the day-to-day activities of the team, ensuring that tasks are appropriately delegated, and deadlines are met. Motivating, encouraging, and inspiring team members to perform at … Process, safety policies, operational efficiency, and core values. Supervise and mentor technicians, identifying training and development needs for team members and facilitating professional development opportunities. Deliver advanced technical customer service support and prioritize service requests. Manage compliance, administration, and documentation, ensuring adherence to regulations. Act as a single point of contact for customer service requests and maintain … incident escalation. What youll need Hard Skills Proven experience in Telecommunications, IT or electrotechnical, Network Infrastructure environment. Skilled in customer communication and handling customer requests/complaints Skilled in service-oriented software, tasks handling and administration Skilled in Microsoft office and Service Management applications (e.g. Excel) Experience in team management, resource planning, coaching, training, developing and More ❯

other peripherals. Perform desk-side visits to resolve more complex or high-touch support requests and ensure the highest levels of customer satisfaction. Log, track, and resolve incidents and service requests using the service management platform (e.g., ServiceNow), ensuring a timely response to all requests. Provide troubleshooting support for both software and hardware issues, escalating more complex … in proactive customer-focused initiatives , seeking ways to enhance user experience and improve IT services. Collaborate with IT teams to identify recurring issues, improve processes, and deliver on continual service improvements. Maintain clear and effective communication with end users, explaining technical issues in simple terms. Contribute to the creation of knowledge base articles and documentation for recurring issues, ensuring … and offboarding processes, including IT inductions and the setup of devices. Responsible for ensuring the provision and delivery of a support services within operationally agreed targets during the approved service hours. Work with other TEC teams to demonstrate a strong service delivery ethos, providing a customer focused approach and responsiveness for both London and the EMEA region. Accountable More ❯

inclusive environment that drives positive impact to join our team. What you'll do Iot Nano is the next generation and successor of IsatData Pro (IDP) service. This advanced service offers increased capacity, faster speeds, reduced terminal power consumption, and enhanced security. The Successful candidate will take responsibility to monitor, troubleshoot and maintain end-to-end IoT Nano services … communicating any issues that might arise to NCC, SRE and S&P teams. The IoT Nano Technical Service Manager will also assist the Customer support (GCS) and billing teams with any provisioning and CDR issues that might arise as well as being the escalation point for the account managers and 3 rd party providers. The IoT Nano Technical Service Manager will also act as a project manager if needed assisting the SRE and SDP teams to develop and enhance the IoT Nano service, making sure that any new features implemented are totally functional before deployment. Additionally, the IoT Nano Technical Service Manager will also update any existing documentation and monitoring as well as provide training to More ❯

We're currently partnered with one of the UK's fastest growing organisations, who have undertaken a groundbreaking, large scale transformation! Your role as Retail Service Manager will be to manage the overall technology service delivered to the internal retail team and other associated business areas. Salary: up to £70,000 + benefits Location: West London (Hybrid Working … You'll bring together end-to-end technical delivery teams and foster collaborative ways of working to deliver first-class solutions, ensuring a service that is Fit for Purpose and meeting the needs of the business. Key Responsibilities: To build and maintain the service relationship between Retail Technology and its stakeholders across the business. Define, agree, and manage … service level agreements (SLAs) and operational level agreements (OLAs) for services. Report on the quality of the service provided, including outsourced services provided by suppliers including Scientific Games and Vodafone, based on transparent KPIs. Manage the operational budgets for outsourced services, including those provided by Scientific Games and Vodafone Working with the Supplier Relationship Manager, define, agree, and More ❯