Digital Workplace Support Analyst (Asset Management) Job Type: Full-Time. Starting Salary: £46416 - £56345 per annum plus benefits To find out more about the job please click the ‘apply for job’ button to be taken to Imperial job site About the role Are you passionate about software licensing, compliance, and driving value through smart asset management? Join our … dynamic ICT Digital Workplace team as an Asset Management Analyst! In this role, you'll be one of the go-to experts for supporting software assets across their lifecycle from procurement to retirement. What you would be doing You'll work closely with the IC Team Leads, suppliers and internal teams to ensure compliance, optimise costs, and support purchasing … The postholder will also providing staff and student support by efficiently resolving software licensing queries via tickets or calls. What we are looking for Proven experience in software asset management, including licensing, procurement, and compliance. Strong understanding of software lifecycle management and vendor engagement. Familiarity with IT servicemanagement tools (e.g., ServiceNow) and asset tracking systems. More ❯
of their integration and reporting requirements. This high-impact role is responsible for defining, managing, and continuously improving the mobilisation process. This role will also work strategically with Housing Management System vendors to standardise and simplify integration design and minimise complexity and maintenance. Role Overview Serve as the lead point of contact for new clients during the mobilisation phase … with Sureserve businesses Operations Directors and other senior personnel. Work with Group bid teams to benefit bid process and demonstrate application of best-in-class solutions. Working with housing management system vendors, define and own the standard approach for integrating clients into Sureserves solutions, including data interfaces, customer/client portals, system configurations, and business processes. Lead and develop … ensure integrations are standardised, remain low maintenance, and are easily upgraded/enhanced. Skills & Experience Experience in contract mobilisation, client onboarding, or complex project delivery within a technology or service-based business. Strong background in system integration (ideally cross organisation), data migration, and business process mapping. Demonstrated success leading cross-functional teams in a delivery-focused environment. Excellent client More ❯
10+ years’ experience in ServiceManagement or Application Service Ownership within enterprise or multi-vendor environments. · Proven experience leading discovery and transition phases for large-scale service transformations. · Strong understanding of ITIL principles, alongside modern DevOps and SRE practices. · Demonstrated success defining SLAs, KPIs, and measurable performance frameworks. · Excellent stakeholder engagement and communication skills — able to … balance structure with flexibility in fast-paced environments. · Experience working with engineering and operations teams to design service models that scale. More ❯
10+ years’ experience in ServiceManagement or Application Service Ownership within enterprise or multi-vendor environments. · Proven experience leading discovery and transition phases for large-scale service transformations. · Strong understanding of ITIL principles, alongside modern DevOps and SRE practices. · Demonstrated success defining SLAs, KPIs, and measurable performance frameworks. · Excellent stakeholder engagement and communication skills — able to … balance structure with flexibility in fast-paced environments. · Experience working with engineering and operations teams to design service models that scale. More ❯
Ahead of upcoming ISO27001 and ITIL Service Operations audits, this organisation's IT team require focused support from an individual who has been through ISO27001/ITIL audits previously to provide a structured framework to ensure the effective and efficient delivery of services, aligned with recognised industry best practices. You will be required to purchase a baseline assessment of … skills & experience required: Well-versed in ITIL analysis and documentation as the core focus of previous work Able to show documented evidence of ITIL maturity baseline assessment and problem management process experience (either through standardised templates used, or examples of anonomised previous work) Strong understanding of the processes, flows and service delivery elements across JML (joiners, movers and … leavers) from an ID, change, access controls perspective Confident, clear communicator Objectives: Establish a foundational understanding of service delivery principles and best practices Implement processes that ensure reliable, consistent, and high-quality service provision Enable continuous improvement within the service delivery function Location: Hybrid, onsite in the central London office 1 day a week Contract: 3-month More ❯
City of London, London, United Kingdom Hybrid/Remote Options
Franklin Bates
Ahead of upcoming ISO27001 and ITIL Service Operations audits, this organisation's IT team require focused support from an individual who has been through ISO27001/ITIL audits previously to provide a structured framework to ensure the effective and efficient delivery of services, aligned with recognised industry best practices. You will be required to purchase a baseline assessment of … skills & experience required: Well-versed in ITIL analysis and documentation as the core focus of previous work Able to show documented evidence of ITIL maturity baseline assessment and problem management process experience (either through standardised templates used, or examples of anonomised previous work) Strong understanding of the processes, flows and service delivery elements across JML (joiners, movers and … leavers) from an ID, change, access controls perspective Confident, clear communicator Objectives: Establish a foundational understanding of service delivery principles and best practices Implement processes that ensure reliable, consistent, and high-quality service provision Enable continuous improvement within the service delivery function Location: Hybrid, onsite in the central London office 1 day a week Contract: 3-month More ❯
technology across group businesses. Team Leadership and Development Lead a small IT team as the senior point of contact for daily operations. Allocate tasks, set priorities, and ensure high service levels. Promote professional growth through training, certifications, and knowledge sharing. Budgeting and Resource Management Manage the IT budget, ensuring effective allocation across projects and operations. Optimise costs through … vendor negotiations and process efficiencies. Project Management Define project scope, priorities, and timelines to ensure alignment with business goals. Oversee the full project lifecycle — from planning and execution to monitoring and reporting. IT Operations and Support Maintain high service availability and meet SLAs for IT services. Oversee helpdesk operations, supporting a distributed UK workforce of around 150 staff. … Implement self-service and automation initiatives to improve user experience. Security and Risk Management Develop, implement, and manage robust cybersecurity frameworks. Establish and enforce IT security policies aligned with ISO27001 and NIST standards. Conduct regular risk assessments and ensure data confidentiality and system integrity. Lead incident response and manage business continuity and disaster recovery plans. Vendor and Stakeholder More ❯
technology across group businesses. Team Leadership and Development Lead a small IT team as the senior point of contact for daily operations. Allocate tasks, set priorities, and ensure high service levels. Promote professional growth through training, certifications, and knowledge sharing. Budgeting and Resource Management Manage the IT budget, ensuring effective allocation across projects and operations. Optimise costs through … vendor negotiations and process efficiencies. Project Management Define project scope, priorities, and timelines to ensure alignment with business goals. Oversee the full project lifecycle — from planning and execution to monitoring and reporting. IT Operations and Support Maintain high service availability and meet SLAs for IT services. Oversee helpdesk operations, supporting a distributed UK workforce of around 150 staff. … Implement self-service and automation initiatives to improve user experience. Security and Risk Management Develop, implement, and manage robust cybersecurity frameworks. Establish and enforce IT security policies aligned with ISO27001 and NIST standards. Conduct regular risk assessments and ensure data confidentiality and system integrity. Lead incident response and manage business continuity and disaster recovery plans. Vendor and Stakeholder More ❯
Secure Remote Access, and Adaptive Security Policies, balancing exceptional user experience with enterprise grade security. We operate under an ISO/IEC 27001 certified ISMS and an ITIL aligned servicemanagement framework, ensuring integrity, resilience, and operational excellence. Joining Zero Plus means being part of a growing, people first organisation where your career will be developed by working … performance testing. Manage test environments, data, automation frameworks, and tooling. Ensure coverage across EUC technologies including Windows 10/11, Microsoft 365, collaboration tools, and VDI platforms. Lead defect management, triage, and resolution processes. Provide clear reporting on test progress, risks, and issues to senior stakeholders. Ensure compliance with ISO/IEC 27001, IT governance, and change management … Test Manager in enterprise-scale IT environments. Strong background in EUC technologies (Windows 10/11, M365, AD, SCCM/Intune, VDI platforms). Hands-on expertise with test management tools (Jira, Azure DevOps, HP ALM). Experience in test automation and scripting for EUC environments. Excellent communication and stakeholder management skills. Experience managing offshore/onshore testing More ❯
Secure Remote Access, and Adaptive Security Policies, balancing exceptional user experience with enterprise grade security. We operate under an ISO/IEC 27001 certified ISMS and an ITIL aligned servicemanagement framework, ensuring integrity, resilience, and operational excellence. Joining Zero Plus means being part of a growing, people first organisation where your career will be developed by working … performance testing. Manage test environments, data, automation frameworks, and tooling. Ensure coverage across EUC technologies including Windows 10/11, Microsoft 365, collaboration tools, and VDI platforms. Lead defect management, triage, and resolution processes. Provide clear reporting on test progress, risks, and issues to senior stakeholders. Ensure compliance with ISO/IEC 27001, IT governance, and change management … Test Manager in enterprise-scale IT environments. Strong background in EUC technologies (Windows 10/11, M365, AD, SCCM/Intune, VDI platforms). Hands-on expertise with test management tools (Jira, Azure DevOps, HP ALM). Experience in test automation and scripting for EUC environments. Excellent communication and stakeholder management skills. Experience managing offshore/onshore testing More ❯
Central London, London, United Kingdom Hybrid/Remote Options
Franklin Bates Limited
Ahead of upcoming ISO27001 and ITIL Service Operations audits, this organisation's IT team require focused support from an individual who has been through ISO27001/ITIL audits previously to provide a structured framework to ensure the effective and efficient delivery of services, aligned with recognised industry best practices. You will be required to purchase a baseline assessment of … skills & experience required: Well-versed in ITIL analysis and documentation as the core focus of previous work Able to show documented evidence of ITIL maturity baseline assessment and problem management process experience (either through standardised templates used, or examples of anonomised previous work) Strong understanding of the processes, flows and service delivery elements across JML (joiners, movers and … leavers) from an ID, change, access controls perspective Confident, clear communicator Objectives: Establish a foundational understanding of service delivery principles and best practices Implement processes that ensure reliable, consistent, and high-quality service provision Enable continuous improvement within the service delivery function Location: Hybrid, onsite in the central London office 1 day a week Contract: 3-month More ❯
Who We Are CDS, a Hewlett Packard Enterprise company is a wholly owned subsidiary of Hewlett Packard Enterprise (HPE) , providing field service capabilities to Hewlett Packard Enterprise customers as well delivering the difference in business oriented services, such as development, support and maintenance of applications, virtualisation, automation, cloud and infrastructure administration. CDS is present in 11 European countries with … and maintaining comprehensive and meaningful updates in the customer’s ticket handling system. Ensuring the escalation process is followed and any issues are communicated appropriately to internal and customer management teams. Maintenance of Unity Connection (Voice Mail) Have experience/understanding of UCCX (desirable) Familiar with SIP Trunks and VoIP/CUCM call routing Working with network management … experience MS-Teams Direct Routing integration Proven networking background (4 years) Knowledge of network equipment from many of the following vendors - Cisco, HPE/Aruba Experience of IT incident management Exceptional customer service skills including the ability to simplify technical detail Highly organised with the ability to work in a fast-paced, structured manner to meet tight deadlines More ❯
Who We Are CDS, a Hewlett Packard Enterprise company is a wholly owned subsidiary of Hewlett Packard Enterprise (HPE) , providing field service capabilities to Hewlett Packard Enterprise customers as well delivering the difference in business oriented services, such as development, support and maintenance of applications, virtualisation, automation, cloud and infrastructure administration. CDS is present in 11 European countries with … and maintaining comprehensive and meaningful updates in the customer’s ticket handling system. Ensuring the escalation process is followed and any issues are communicated appropriately to internal and customer management teams. Maintenance of Unity Connection (Voice Mail) Have experience/understanding of UCCX (desirable) Familiar with SIP Trunks and VoIP/CUCM call routing Working with network management … experience MS-Teams Direct Routing integration Proven networking background (4 years) Knowledge of network equipment from many of the following vendors - Cisco, HPE/Aruba Experience of IT incident management Exceptional customer service skills including the ability to simplify technical detail Highly organised with the ability to work in a fast-paced, structured manner to meet tight deadlines More ❯
operation and performance of critical digital platforms, including marketing automation, CMS, websites, and analytics tools, supporting marketing teams to deliver efficient, data-driven campaigns. Key requirements: Experience managing Jira Service Desk or similar IT/servicemanagement platforms. Ability to monitor and manage service requests , ensuring timely resolution. Strong understanding of SLA adherence and response time … management , with clear communication of ticket status. Technical skills : Basic to intermediate SQL querying to maintain and compare marketing platform data against databases. Python knowledge is a plus but not essential; training can be provided. Familiarity with digital marketing platforms and tools , including SMS and WhatsApp functionalities. Website management knowledge (CMS, troubleshooting, or basic maintenance). Analytical and More ❯
operation and performance of critical digital platforms, including marketing automation, CMS, websites, and analytics tools, supporting marketing teams to deliver efficient, data-driven campaigns. Key requirements: Experience managing Jira Service Desk or similar IT/servicemanagement platforms. Ability to monitor and manage service requests , ensuring timely resolution. Strong understanding of SLA adherence and response time … management , with clear communication of ticket status. Technical skills : Basic to intermediate SQL querying to maintain and compare marketing platform data against databases. Python knowledge is a plus but not essential; training can be provided. Familiarity with digital marketing platforms and tools , including SMS and WhatsApp functionalities. Website management knowledge (CMS, troubleshooting, or basic maintenance). Analytical and More ❯
London, South East, England, United Kingdom Hybrid/Remote Options
Franklin Bates
Ahead of upcoming ISO27001 and ITIL Service Operations audits, this organisation's IT team require focused support from an individual who has been through ISO27001/ITIL audits previously to provide a structured framework to ensure the effective and efficient delivery of services, aligned with recognised industry best practices. You will be required to purchase a baseline assessment of … per day, inside IR35 Essential skills & experience required: Well-versed in ITIL analysis and documentation as the core focus of previous work Strong understanding of the processes, flows and service delivery elements across JML (Joiners, Movers and Leavers) from an ID, Change, Access Controls perspective Confident communicator Objectives: Establish a foundational understanding of service delivery principles and best … practices Implement processes that ensure reliable, consistent, and high-quality service provision Enable continuous improvement within the service delivery function *Please only apply for consideration if you have full, independent right to work in the UK and you are already living in the UK permanently.* Franklin Bates is a leading IT recruitment consultancy specialising in Software Development, Cloud More ❯
City of London, London, United Kingdom Hybrid/Remote Options
VirtueTech Recruitment Group
and efficient mobilisation process that delivers real value to clients and improves engagement across the group. This is a high-impact leadership role where you will collaborate with housing management system vendors, senior operations teams, and internal technology squads to create repeatable integration standards, enhance delivery efficiency, and elevate the client onboarding experience. You’ll lead a multidisciplinary team … of Client Integration Role: You’ll take full ownership of the client integration and mobilisation lifecycle, setting the strategic approach and ensuring consistent delivery across multiple client organisations and service lines. Acting as the senior point of contact during the mobilisation process, you’ll work directly with Housing Associations and internal leadership to ensure integrations are well-understood, clearly … enhancement across onboarding, data flows, reporting pipelines, and system configuration standards. If you are delivery-driven, customer-focused, and passionate about building scalable integration strategies that enhance performance and service quality this role offers the chance to make a tangible, organisation-wide impact. Details of this Head of Client Integration Role: 💰 up to £90K + bonus + benefits 🏡 Remote More ❯
and efficient mobilisation process that delivers real value to clients and improves engagement across the group. This is a high-impact leadership role where you will collaborate with housing management system vendors, senior operations teams, and internal technology squads to create repeatable integration standards, enhance delivery efficiency, and elevate the client onboarding experience. You’ll lead a multidisciplinary team … of Client Integration Role: You’ll take full ownership of the client integration and mobilisation lifecycle, setting the strategic approach and ensuring consistent delivery across multiple client organisations and service lines. Acting as the senior point of contact during the mobilisation process, you’ll work directly with Housing Associations and internal leadership to ensure integrations are well-understood, clearly … enhancement across onboarding, data flows, reporting pipelines, and system configuration standards. If you are delivery-driven, customer-focused, and passionate about building scalable integration strategies that enhance performance and service quality this role offers the chance to make a tangible, organisation-wide impact. Details of this Head of Client Integration Role: 💰 up to £90K + bonus + benefits 🏡 Remote More ❯
Overview: UP3 is a dedicated ServiceNow Managed Service provider, founded in 2016 by highly experienced ServiceManagement and ServiceNow sales and delivery professionals. We have a wealth of experience working both as customers of ServiceNow and as specialist consultants and have delivered solutions spanning nearly every aspect of the platform. We are looking for experienced ServiceNow Technical … ensure your home office is set up with everything you need. Excellent Bupa health insurance and Bupa level 3 dental cover 25 days holiday increasing based on length of service Company pension (after 3 months’ service) A Death-in-Service Life Insurance policy which would pay out 4X your salary Sports and Social Club – recent events include More ❯
City of London, London, United Kingdom Hybrid/Remote Options
UP3 - ServiceNow Elite partner
Overview: UP3 is a dedicated ServiceNow Managed Service provider, founded in 2016 by highly experienced ServiceManagement and ServiceNow sales and delivery professionals. We have a wealth of experience working both as customers of ServiceNow and as specialist consultants and have delivered solutions spanning nearly every aspect of the platform. We are looking for experienced ServiceNow Technical … ensure your home office is set up with everything you need. Excellent Bupa health insurance and Bupa level 3 dental cover 25 days holiday increasing based on length of service Company pension (after 3 months’ service) A Death-in-Service Life Insurance policy which would pay out 4X your salary Sports and Social Club – recent events include More ❯
We’re seeking an experienced Management Consultant with a strong background in ServiceNow to join our team. The ideal candidate will combine strategic consulting expertise with deep technical knowledge of the ServiceNow platform to help clients optimise their digital workflows and drive transformation across IT, HR, Finance, and Operations. Key Responsibilities: Lead client engagements focused on ServiceNow strategy, implementation … and process optimisation. Assess current servicemanagement processes and identify opportunities for automation and improvement. Translate business requirements into effective ServiceNow solutions. Collaborate with stakeholders across business and technology functions to deliver scalable outcomes. Support change management, adoption, and continuous improvement initiatives. Key Skills & Experience: Proven experience in management consulting with a focus on digital transformation … or service management. Strong hands-on knowledge of ServiceNow modules (ITSM, ITOM, HRSD, CSM, etc.). Excellent stakeholder management and communication skills. Ability to bridge business strategy and technical delivery. ServiceNow certification(s) desirable. More ❯
We’re seeking an experienced Management Consultant with a strong background in ServiceNow to join our team. The ideal candidate will combine strategic consulting expertise with deep technical knowledge of the ServiceNow platform to help clients optimise their digital workflows and drive transformation across IT, HR, Finance, and Operations. Key Responsibilities: Lead client engagements focused on ServiceNow strategy, implementation … and process optimisation. Assess current servicemanagement processes and identify opportunities for automation and improvement. Translate business requirements into effective ServiceNow solutions. Collaborate with stakeholders across business and technology functions to deliver scalable outcomes. Support change management, adoption, and continuous improvement initiatives. Key Skills & Experience: Proven experience in management consulting with a focus on digital transformation … or service management. Strong hands-on knowledge of ServiceNow modules (ITSM, ITOM, HRSD, CSM, etc.). Excellent stakeholder management and communication skills. Ability to bridge business strategy and technical delivery. ServiceNow certification(s) desirable. More ❯
Central London, London, United Kingdom Hybrid/Remote Options
Police Digital Services
Join Police Digital Service as a Solution Architect. Permanent FT/PT. Salary starting at £70,000 per annum About Police Digital Service The Solution Architect is a key role in the PDS Technical Team who has responsibility for providing Architecture and Design services to support successful and timely delivery of the ambitions described in the National Policing … maternity and paternity pay along with a flexible return to work Community - one paid day off per year for volunteering You can find out more here: Benefits - Police Digital Service (pds.police.uk) Key Responsibilities Serve as a senior expert to provide technical guidance and management on all aspects of architecture and design Be a key member of the PDS … for their organisation What you need to succeed in the role Previous, demonstrable and current experience in a Solution Architect role in large and complex organisation with equally complex service requirements. Industry recognised training/certifications in Cloud technologies (Microsoft, AWS, Google etc) Extensive practical knowledge of Enterprise Architecture preferably certified with a recognised framework such as TOGAF, ITIL More ❯
and motivated IT Support Services Apprentice to join our IT team. This is a fantastic opportunity to gain hands-on experience across three core IT support areas: the IT Service Desk, Deskside Support, and the Second Line Technical Team. You’ll be a key part of our customer-facing IT support function, helping staff resolve technical issues and ensuring … undertake a Level 3 Information Communications Technician Apprenticeship. Responsibilities: Provide first-line IT support to council staff via phone, email, and in person. Log, track, and resolve incidents and service requests using IT servicemanagement tools. Escalate unresolved issues to appropriate teams while maintaining ownership and communication. Assist with hardware and software installations, configurations, and troubleshooting. Maintain … accurate records of IT assets and service activities. Contribute to the creation of user guides and knowledge base articles. Participate in team meetings, training sessions, and service improvement initiatives. Support the procurement and disposal of IT equipment in line with council policies. What we offer: A structured 16-month apprenticeship programme with on-the-job training. A chance More ❯
