76 to 100 of 278 Service Management Jobs in London

Service Delivery Manager £45,000 - £55,000 plus benefits including training and certifications Camden, London, NW1 Key Words: Service Delivery Manager, Service Desk Lead, Team Leader, Managed Services, IT Support, MSP, KPI’s, Manager My client is a highly regarded IT Support company based in Camden, renowned … for their exceptional service and loyal client base. They are looking for an experienced Service Delivery Manager, ideally from the MSP/Managed Services space, to oversee the successful delivery of their IT services to external clients. Service Delivery Manager – More Info: This is a crucial role … in driving client satisfaction and organisational growth. We are looking for a Service Delivery Manager who is passionate about delivering exceptional client service. Duties: Lead and manage a small team of service delivery professionals, fostering a culture of high performance and continuous improvement. Develop and implement service More ❯

role in identifying, qualifying, and securing business with mid-market and enterprise clients. Collaborating closely with our technical experts, you will ensure our IT Service Management (ITSM) and IT Asset Management (ITAM) offerings meet customer needs effectively. Job Description What you'll do: Develop and implement strategic … a trusted advisor to key accounts. Collaborate with cross-functional teams, including technical, marketing, and customer support, to enhance customer satisfaction and ensure smooth service delivery. Conduct product demonstrations, presentations, and negotiations with prospective and existing clients to secure sales. Stay updated on industry trends, market activities, and competitor … promote our solutions. What you'll bring: 2+ years of experience in software sales, preferably in ITSM or ITAM domains. Strong understanding of IT Service Management (ITSM) and IT Asset Management (ITAM) concepts. Excellent communication and presentation skills. Ability to negotiate effectively and close deals successfully. Strong More ❯

Location: Hybrid - Split your time between home and our London office with occasional travel to customers UP3 is a dedicated ServiceNow Managed Service provider, founded in 2016 by highly experienced Service Management and ServiceNow sales and delivery professionals. We have a wealth of experience working both as … customers of ServiceNow and as specialist consultants and have delivered solutions spanning nearly every aspect of the platform. We are looking for experienced service professionals with a passion for driving an excellent customer experience, who can thrive in a rapidly growing, dynamic business with a huge emphasis on collaborating … role This role would suit an experienced project manager in the technology sector, either with ServiceNow implementation experience or with a solid software project management background looking to transition into a career with ServiceNow. You will have a passion for process and technology and enjoy working with internal teams More ❯

and delivery. Purpose of the Role: The Desk Side and Technology Support Analyst is responsible for the resolution of all 2nd Line incident and service requests within their region. They will have a good understanding of technology and demonstrate excellent customer service skills. Key Deliverables/Responsibilities: Manage … to defined SLAs (within specific regions) - ensure 100% adherence to RFS & INC best practice guidelines. General troubleshooting of the desktop computing environment based on service requests logged via the Global Service Desk. Deploy IT Hardware, record and track assets during deployment according to IT Services standards and workflow … procedures. Maintain regional service excellence by providing customers with continual and regular updates throughout the management of their incidents and requests. Ensure colleagues take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes to restore service to the customer as soon as More ❯

and delivery. Purpose of the Role: The Desk Side and Technology Support Analyst is responsible for the resolution of all 2nd Line incident and service requests within their region. They will have a good understanding of technology and demonstrate excellent customer service skills. Key Deliverables/Responsibilities: Manage … to defined SLAs (within specific regions) - ensure 100% adherence to RFS & INC best practice guidelines. General troubleshooting of the desktop computing environment based on service requests logged via the Global Service Desk. Deploy IT Hardware, record and track assets during deployment according to IT Services standards and workflow … procedures. Maintain regional service excellence by providing customers with continual and regular updates throughout the management of their incidents and requests. Ensure colleagues take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes to restore service to the customer as soon as More ❯

of our IT systems, collaborating closely with cross-functional teams, and ensuring our digital operations meet the highest standards. Key Responsibilities: Team Leadership and Management: Lead, mentor, and manage a diverse team of IT professionals including an Application Support Specialist, Technical Project Manager, Cyber Security and Compliance Analyst, and … and maintain monitoring systems to proactively identify and resolve issues. Application Support: Manage application support activities to ensure the prompt resolution of incidents and service requests. Collaborate with the Application Support Manager to develop and implement effective support processes and documentation. Ensure all applications are updated, patched, and maintained … in line with best practices. Technical Project Management: Oversee the planning, execution, and delivery of technical projects. Work closely with the Technical Project Manager to ensure projects are completed on time, within scope, and budget. Facilitate communication and collaboration between project teams and stakeholders. Cyber Security and Compliance: Ensure More ❯

UK, London Seeking a highly experienced and strategic Head of Global IT Operations, a senior-level position responsible for overseeing the day-to-day management and functioning of the organisation's IT infrastructure (through services provided by Group Operations). Ensuring the reliability, and efficiency of all Global Technology … meet the needs of the business. Drive continuous improvement in IT operations processes to maximise efficiency, reliability, and cost-effectiveness. Implement and maintain IT service management processes, ensuring they are aligned with ITIL best practices. Lead the IT incident, problem, and change management processes, ensuring all issues … MBA or relevant postgraduate qualification is desirable. Proven experience in a senior IT operations role, ideally within a global organisation. Established senior leadership and management skills, with a demonstrated ability to lead and motivate a team. Highly collaborative with robust vendor management skills in a complex corporate environment. More ❯

The Role Are you a Service Manager with a fantastic track record of 3-5+ years of experience smashing your KPIs. Your role would be to ensure that our customers receive the best service in the industry. If your current role has become routine — focused solely on … potential. Here, you’re not just another cog in the machine; you’re a valued contributor who’ll work directly with our talented Global Service Manager who’s committed to helping you sharpen your craft. This isn’t about churning out statistics; it’s about building meaningful relationships, mastering … modern outreach tactics, and becoming the kind of service manager who gets mentioned at board level. The Responsibilities Build personal relationships with customers at all levels within their organisation Ensure excellence of Service Delivery across all customers and services at all times Monitoring and reporting of performance of More ❯

The Role Are you a Service Manager with a fantastic track record of 3-5+ years of experience smashing your KPIs. Your role would be to ensure that our customers receive the best service in the industry. If your current role has become routine — focused solely on … potential. Here, you’re not just another cog in the machine; you’re a valued contributor who’ll work directly with our talented Global Service Manager who’s committed to helping you sharpen your craft. This isn’t about churning out statistics; it’s about building meaningful relationships, mastering … modern outreach tactics, and becoming the kind of service manager who gets mentioned at board level. The Responsibilities Build personal relationships with customers at all levels within their organisation Ensure excellence of Service Delivery across all customers and services at all times Monitoring and reporting of performance of More ❯

Service Transition Manager - Automotive FTC for 6 months initially to support a platform upgrade. .NET, SQL, Blazor, Azure within the automotive industry. Role - Service Transition Manager Type - Fixed term contract (6 months) likely extension Location - Hybrid, 2/3 days per week in the office (London, Victoria) Salary … pa, pro rata Spec - Key Responsibilities Own and manage the end-to-end service transition process, ensuring the platform is ready for go-live and fully supported post-deployment. Act as the primary interface between engineering, QA, DevOps, operations, support, and other stakeholders throughout the transition phase. Establish and … document all service management processes, support models, SLAs, and early life support arrangements. Ensure operational readiness through the development of handover materials, support documentation, user guides, and training where required. Manage the risks and dependencies associated with platform deployment, coordinating with delivery teams to resolve blockers. Support the More ❯

Month FTC - Urgent Start Date About Our Client The client is a university. Job Description Main Responsibilities IT Operations and Service Management Ensure the stable operation of all IT services including networks, servers, storage, and end-user devices. Oversee helpdesk support to ensure timely response and resolution of … incidents and service requests. Monitor system performance and proactively address issues to minimise downtime and disruption. Maintain clear documentation of IT systems, processes, and support procedures. Infrastructure and Systems Maintenance Manage routine maintenance, updates, and patches for IT infrastructure, including both on-premises and cloud-based systems. Support the … effective working relationships across departments to understand user needs and deliver responsive support. Provide clear communication and updates on IT issues, planned maintenance, or service changes. Team Leadership and Staff Support Supervise and support the daily work of the IT team, including task allocation, performance reviews, and professional development. More ❯

evolve and transform the student and staff experience at UAL. As an Application Support Analyst , you will provide specialist support within the Student Experience service teams, developing and maintaining supported services. You will liaise with internal teams and external suppliers to investigate, diagnose and contribute to the resolution of … incidents and service requests. You will perform requirement analysis for change initiatives, contribute to relevant project work and ensure release processes and procedures are maintained, enabling smooth transition into operations. In this recruitment round, we are seeking two Application Support Analysts to work across our Student Experience service … including third-party SaaS solutions and on-prem data solutions Experience of managing customer relationships and third-party suppliers A good understanding of ITIL service management processes and experience of using a service management tool Effective oral and written communication skills Ability to communicate with people More ❯

platform build projects and knowledge of data engineering concepts would be advantageous. The successful candidate will be part of the delivery team for the Service Experience and Technology Transformation programme (SETT), which aims to transform the services provided to our members alongside our Scheme Administration partners, TCS. A new … contract with TCS begins in July 2025, and the team is currently managing an implementation programme that will shape our collaboration with TCS and service delivery to members for the foreseeable future. Additionally, the candidate will be involved in projects arising from the Nest Corporate Strategy. We are open … here . Directorate/Department Overview The Lead Project Manager will be a member of the Scheme Change Programmes Team, responsible for managing technology, service, organisational, and operational change in a controlled, timely, and commercial manner. This team is part of the wider Change Programmes & Service Management More ❯

months (Fixed term) Type: Full-Time | Permanent Sector: IT/Digital Services Healthcare Are you an experienced IT professional with a passion for customer service and a knack for hardware and software deployment? We are working with a dynamic NHS Trust in the South East to find a talented … a range of IT hardware in line with NHS standards. Provide on-site and remote support post-installation to resolve any technical issues. Use service management systems (Hornbill, SCCM, SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh … Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service More ❯

months (Fixed term) Type: Full-Time | Permanent Sector: IT/Digital Services Healthcare Are you an experienced IT professional with a passion for customer service and a knack for hardware and software deployment? We are working with a dynamic NHS Trust in the South East to find a talented … a range of IT hardware in line with NHS standards. Provide on-site and remote support post-installation to resolve any technical issues. Use service management systems (Hornbill, SCCM, SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh … Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service More ❯

months (Fixed term) Type: Full-Time | Permanent Sector: IT/Digital Services Healthcare Are you an experienced IT professional with a passion for customer service and a knack for hardware and software deployment? We are working with a dynamic NHS Trust in the South East to find a talented … a range of IT hardware in line with NHS standards. Provide on-site and remote support post-installation to resolve any technical issues. Use service management systems (Hornbill, SCCM, SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh … Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service More ❯

fantastic opportunity to join a dynamic, fast paced, and growing area. About the role: We are seeking a Technical Architect with expertise in Enterprise Service Management or SaaS technical delivery. In this role, you will be responsible for the architecture, design, implementation, and integrity of the ServiceNow application … Excellent verbal and written communication skills required. Qualifications, skills and experience: Proven experience in technical solution design and implementation of the ServiceNow application. Proven management/influencing abilities. Ability to produce documentation at various levels including technical and customer facing. Knowledge of IT and Enterprise Service Management … CSM or HR products are highly desirable. ServiceNow Certifications in all areas are highly desirable. Experience in multiple application architectures and supporting technologies. Web service proficiency (REST, SOAP) as well as XML and JSON knowledge. Knowledge of relational databases (MySQL, MSSQL, Oracle) beneficial. Must be prepared to travel. As More ❯

stakeholders. Excellent problem-solving and analytical skills, with attention to detail. Hands-on experience with ITSM tools such as ServiceNow or equivalent platforms. IT Service Management experience across incident management, problem management and change management. Service support/analyst background. Ability to document triage procedures More ❯

stakeholders. Excellent problem-solving and analytical skills, with attention to detail. Hands-on experience with ITSM tools such as ServiceNow or equivalent platforms. IT Service Management experience across incident management, problem management and change management. Service support/analyst background. Ability to document triage procedures More ❯

employee experience, and enabling cloud-first delivery. The Role Covers: Operating Model Design & Transformation Agile ways of working & product-centric models Strategic Advisory & Delivery Management Service Management/ITIL/Value Stream Mapping Working closely with senior stakeholders to shape future IT functions You’ll need experience … in some of the following: Operating model or organisational design Agile, Product Ownership or Product Management principles ITSM/ITIL frameworks Delivery or transformation within complex tech environments Business analysis or requirements elicitation Value stream or process mapping Strong stakeholder management and consulting mindset This role sits at More ❯

employee experience, and enabling cloud-first delivery. The Role Covers: Operating Model Design & Transformation Agile ways of working & product-centric models Strategic Advisory & Delivery Management Service Management/ITIL/Value Stream Mapping Working closely with senior stakeholders to shape future IT functions You’ll need experience … in some of the following: Operating model or organisational design Agile, Product Ownership or Product Management principles ITSM/ITIL frameworks Delivery or transformation within complex tech environments Business analysis or requirements elicitation Value stream or process mapping Strong stakeholder management and consulting mindset This role sits at More ❯

Celon is seeking a dynamic and User focused IT Service Experience Lead to join our growing team on a 6-month fixed-term contract, with an immediate start and the potential to extend. Working as an extension of our clients teams, including some of the UKs largest organisations, this … is a key role focused on engaging IT Users, tracking and measuring their experience, delivering accurate, timely and informative management reports, and driving continuous improvement in IT service delivery. Ensuring Users receive relevant and meaningful support throughout the entire service lifecycle. The ideal candidate will bring a … of stakeholders. You will be confident and articulate, capable of tracking performance, identifying key trends, and communicating insights clearly and effectively. Key Responsibilities: Lead Service Review: Chair regular internal Service Reviews with departments, as a forum to capture Service Experience and Value of IT, documenting and tracking More ❯

Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and … and innovation lab, to grow our capabilities around technology and design. We support our clients' total digital transformation through technology, design, cybersecurity, and risk management & financial engineering capabilities. And together with BCG, BCG Platinion's interdisciplinary team of technical experts enable customized technical solutions and accelerate delivery value through … will advise clients on technology strategies, ensuring flexibility and scalability in CRM architectures. Your responsibilities will include: Define business-aligned CRM strategies across sales, service, and marketing functions to optimize customer journeys. Evaluate and recommend CRM solutions from platforms such as Salesforce, SAP CX, Microsoft Dynamics 365, Oracle, and More ❯

IT-related issues, you will play a key role in ensuring the smooth running of daily IT operations and the delivery of high-quality service across the business. Key Responsibilities: Manage day-to-day IT operations across multiple locations (London, NY,) with a focus on supporting multiple users. Own … and manage service and outsource contracts for critical IT services, including: Managed Infrastructure Services (including Service Desk, M365, SharePoint, etc.) Managed Information Security/Cybersecurity Services Managed Salesforce Support Managed Finance Systems Support Service Management for other app support services (in collaboration with the product tech … proactive support. Drive innovation in technology, contributing to the strategy and implementation of new IT systems and solutions. Skill & Experience Strong experience in IT management, including service and contract management, within a mid-sized, multi-location environment. Experience with Managed Infrastructure Services, InfoSec/Cyber Services, Salesforce More ❯

IT-related issues, you will play a key role in ensuring the smooth running of daily IT operations and the delivery of high-quality service across the business. Key Responsibilities: Manage day-to-day IT operations across multiple locations (London, NY,) with a focus on supporting multiple users. Own … and manage service and outsource contracts for critical IT services, including: Managed Infrastructure Services (including Service Desk, M365, SharePoint, etc.) Managed Information Security/Cybersecurity Services Managed Salesforce Support Managed Finance Systems Support Service Management for other app support services (in collaboration with the product tech … proactive support. Drive innovation in technology, contributing to the strategy and implementation of new IT systems and solutions. Skill & Experience Strong experience in IT management, including service and contract management, within a mid-sized, multi-location environment. Experience with Managed Infrastructure Services, InfoSec/Cyber Services, Salesforce More ❯