76 to 100 of 130 Service Management Jobs in London

documentation of incidents, requests, and technical procedures. Team Leadership Support Provide guidance and mentoring to junior support analysts. Assist with task allocation and workload management within the support team. Act as an escalation point for first-line technical issues. Support the Team Lead or IT Manager with service delivery activities and reporting. Essential Skills & Experience Proven experience in a Desktop Support, IT Support Analyst, or Service Desk role. Strong knowledge of Windows 11 administration and troubleshooting. Experience supporting macOS environments. Solid understanding of Microsoft 365 (O365) applications and services. Experience diagnosing and repairing desktop, laptop ...

Your skills and experience Proven experience working as a ServiceNow Platform Architect within large, complex environments Strong expertise across ServiceNow modules including Information Technology Service Management, Configuration Management Database, and integrations Solid understanding of integration approaches such as Representational State Transfer application programming interfaces and event-based ...

Vacancy Disaster Recovery, Test and Maintenance Manager Role ID 204260 Directorate Finance and Corporate Services Team Service Delivery and Operations Location Flexible Grade/Salary range 09: £61,762 - £67,422 Working pattern Full time - 37 hours per week Working hours 37.00 Contract type Permanent Welsh Language level … Beginner Closing date 12/07/2026 The role This role sits within the Service Delivery and Operations Team in NRW's Digital, Data and Technology (DDaT) department and carries overall accountability for Disaster Recovery, Testing and Maintenance across all DDaT services. You will ensure that robust disaster ...

Vacancy Disaster Recovery, Test and Maintenance Manager Role ID 204260 Directorate Finance and Corporate Services Team Service Delivery and Operations Location Flexible Grade/Salary range 09: £61,762 - £67,422 Working pattern Full time - 37 hours per week Working hours 37.00 Contract type Permanent Welsh Language level … skills, and all relevant experience needed for this role can be found in the full description below. The role This role sits within the Service Delivery and Operations Team in NRW's Digital, Data and Technology (DDaT) department and carries overall accountability for Disaster Recovery, Testing and Maintenance across ...

currently seeking a Quality Manager to join their team in London on a fixed term contract. Key Responsibilities: Starting from the existing Quality Management System (QMS), the Quality Manager is responsible for developing and updating comprehensive documentation (Manual, processes, procedures and controls) in accordance with contractual requirements … Quality Plan and the Quality Audit Schedule to assure QMS implementation. Analyse non-conformances and complaints for trends and root causes, reporting to senior management to enable the delivery of preventative solutions. Lead, mentor and develop a multidisciplinary Quality Team to ensure regular inspections, audits, controls, and reviews ...

/400 (iSeries) platform and modern application systems. Monitor security events internally and coordinate responses with external SOC/MDR partners. Leadership & Vendor Management Lead, mentor, and develop the Infrastructure and Network team. Act as the primary contact for ISPs, hardware vendors, and managed service providers (MSPs). … Oversee infrastructure budget planning, spend control, and hardware procurement. Required Skills & Experience 10+ years’ experience in IT infrastructure management, ideally within a large-scale retail or wholesale environment. Strong expertise in TCP/IP, routing, switching, firewalls, and Azure networking (ExpressRoute/VPN). Proven experience with Windows ...

Business Analyst. Permanent | Remote-first | c. £55,000 per annum | UK-based We are looking for an experienced Business Analyst to support business and service design across a major change portfolio. This is a role within Social Housing so the initial focus will be primarily within the property space … including asset management, asset compliance, repairs, maintenance and wider property services. Future work may also extend into care, finance and HR. This role would suit someone with experience in social housing, local authority housing, property services, care, CareTech, CRM-enabled change or another highly regulated public sector or service ...

Contact Centre processes including inbound, outbound, sales & marketing campaigns, employee queries, and customer support desks Experience working in integrated Contact Centre environments across: Delivery & Service Management Workforce Management (WFM) Learning Reporting & Analytics Quality Methodologies and Technical Knowledge Process Improvement methodologies Knowledge of simple automation principles such ...

global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Accepting applications until: 31 July 2026 Job Description Your Role: Service Performance Manager This role is responsible for governing, understanding and improving the operational performance of Global's Digital Out of Home estate. Sitting within … Technology's Outdoor Digital Service Management team, but working across the wider business, you will provide clear visibility of how our screens, platforms, and partners are performing, and where this impacts commercial outcomes. You will use data, insight, and structured oversight to highlight risks, identify opportunities and ensure ...

wireless services. Manage incident, problem, and change processes per ITIL guidelines. Provide engineering support for IMACD (Install, Move, Add, Change, Decommission) requests. Service Management Collaborate with the client’s Service Integrator and third-party providers for SLA adherence. Manage IP addressing, DHCP, patching, and lifecycle activities. Ensure … automation and operational excellence. Stakeholder Engagement Act as the onsite technical point of contact for the client’s network initiatives. Support technical project management and governance reporting. Required Skills & Experience Strong expertise in enterprise networking (WAN, LAN, WLAN) and SDN technologies. Hands-on experience with Cisco, Juniper, and modern ...

support for the Official PNL application across all EMEA locations during business hours and on-call rotation. Diagnose, troubleshoot and resolve incidents/service requests; own their end-to-end closure and post-mortem reporting. Application Migration Migration of application from one platform to another. Acquiring new servers, licenses … software for smoother operations. Validate connectivity, performance and security controls. Submit, review and approve firewall rule changes required for new servers or services. Obsolescence Management Maintain an up-to-date inventory of all hardware/software assets supporting the PNL environment. Develop and execute a de-commissioning roadmap ...

maintain secure enterprise infrastructure and Public Key Infrastructure (PKI) services within a highly secure environment. This role combines infrastructure operations, security engineering, and identity management, supporting critical systems across Windows Server, Active Directory, Azure, Intune, and PKI platforms. You will be responsible for incident resolution, service delivery, platform … security and availability of key services. Key Responsibilities Infrastructure Support & Operations Provide 2nd and 3rd line support across infrastructure and security platforms. Manage incidents, service requests, problems, and change activities. Administer Windows Server and Active Directory environments. Support Azure AD administration and Single Sign-On (SSO) integrations. Configure ...

Report delivery performance through dashboards, governance packs, and executive reporting ~Optimise & Improve delivery processes, governance frameworks, and operating models ~Support & Enable resource planning, capacity management, forecasting, and prioritisation ~Manage & Track project budgets, financial forecasts, and planning activities ~Maintain & Enhance Jira boards, Confluence documentation, and management information reporting ~Ensure … will bring proven experience delivering complex technology projects and programmes within secure government, defence, intelligence, or national security environments. You will combine strong project management expertise with agile delivery knowledge, excellent stakeholder engagement skills, and the ability to coordinate multiple teams and priorities while maintaining governance and delivery excellence. ...

Evaluation: Contributing to tracking the maturity and effectiveness of cloud transformations and recommending adjustments where needed. Delivering Business Outcomes: Applyingyour skills in strategy, service management, agile delivery, DevOps, business process mapping, and organisational design to help deliver tangible results. Collaborative Innovation: Collaborating with colleagues and client teams … solving. We’re looking for individuals with experience in some of the following areas: Familiarity with ITILv4 best practices, including Incident, Change, and Problem Management, as well as Service Desk operations. ITILv4 Foundation or higher-level certification is highly valued. Understanding of DevOps principles such as CI/ ...

love to hear from you. Main duties of the job The Lead Data Engineer will manage all Data Engineering services from both technical and service perspectives ensuring that they are fit for purpose and effective IT Service Management processes and activities are in place and being followed. … tasks, including reviewing of new and emerging technologies, products, and tools, and bring these to the attention of the Data Product Centre. Effective stakeholder management and communication to ensure DDTS and user communities at all levels are engaged on topics related to the Data Engineering services that they use. ...

closely with senior executives, academy leaders and external partners to ensure technology, data and innovation are embedded at the heart of decision‐making and service delivery. Strategic Leadership & Digital Transformation Develop and deliver a Federation-wide digital, data and technology strategy aligned to educational and organisational priorities. Lead digital … support school improvement, safeguarding, attendance and attainment outcomes. Cyber Security & Risk Develop and implement a comprehensive cyber security and resilience strategy. Lead cyber risk management, incident response planning and recovery capabilities. Ensure compliance with data protection legislation and information governance requirements. Foster a culture of cyber awareness and accountability ...

closely with senior executives, academy leaders and external partners to ensure technology, data and innovation are embedded at the heart of decision-making and service delivery. You will lead a multi‐disciplinary team responsible for IT services, enterprise architecture, data and analytics, cyber security, digital transformation programmes and emerging … support school improvement, safeguarding, attendance and attainment outcomes. Cyber Security & Risk Develop and implement a comprehensive cyber security and resilience strategy. Lead cyber risk management, incident response planning and recovery capabilities. Ensure compliance with data protection legislation and information governance requirements. Foster a culture of cyber awareness and accountability ...

development preferably in a consulting environment. Scripting skills such as JavaScript, HTML and XHTML, XML, CSS, AJAX, AngularJS highly advantageous An understanding of Service Management concepts, delivery assurance principals and procedures. A high level of knowledge of the ServiceNow application and ideally experience of building custom applications … integrations with other platforms. Ideally you will be have obtained some of the following certifications ServiceNow Certified Administrator Service Now Certified Implementation Specialist Service Now Application Developer ITIL Foundation Additional specialist ServiceNow certifications or experience such as HR, CSM, FSM, Service Portal, CMDB, SAM, Discovery, ITOM, ITBM ...

collaborative mindset. If you don’t meet every requirement but feel excited about the role, we encourage you to apply. Understanding of IT service management (ITSM) and IT operations management (ITOM) processes. Experience developing and customizing ServiceNow, including workflows and integrations. Familiarity with ServiceNow Virtual Agent … nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant ...

work. You'll turn compliance from a necessary burden into a genuine asset that accelerates enterprise sales. You'll approach procurement not as cost management, but as a way to level up every team by getting them the right tools and partnerships. The right person will be obsessed with … What You'll Own IT Operations Build AI‐powered workflows that make onboarding, offboarding, and day‐to‐day IT support nearly invisible Design self‐service systems that scale with the company without requiring proportional headcount growth Own the device lifecycle with automation‐first thinking: provisioning, deployment, recovery, and secure ...

Managing backup, recovery, and disaster recovery processes Supporting incidents and troubleshooting platform issues Performing maintenance, patching, upgrades, and change activities Working within ITIL-led service management processes Improving documentation, standards, and operational procedures Supporting security, compliance, and platform resilience initiatives Working closely with wider infrastructure, cloud, and managed … supporting production database platforms in live operational environments Knowledge of backup, recovery, high availability, and disaster recovery principles Understanding of performance monitoring and capacity management Experience working within managed services, support, or service-led environments Familiarity with ITIL processes and change management A methodical troubleshooting approach ...

/Primarily Remote 3 months initially My client is an instantly recognisable consultancy who require a Programme Director to lead complex supplier exit and service transition programmes, ensuring continuity, effective knowledge transfer and rapid stabilisation for an end client within the Public Sector. Key Requirements: Programme Director-level experience … delivering complex insourcing, supplier exit, service mobilisation and transition programmes within large, regulated or mission-critical environments. Active SC & ideally NPPV3 Clearance. Proven experience being a trusted advisor who builds strong, credible relationships with senior stakeholders; able to influence, challenge constructively and guide decision-making in sensitive, high-risk ...

operation of Palantir platforms and associated MLOps services, ensuring availability, performance and a strong user experience. Establish and run service management processes including incident, problem and change management, supported by clear documentation and runbooks. Define and embed standard MLOps patterns covering model development, deployment, monitoring and lifecycle …/CD, automation, monitoring and model governance. Experience working closely with security, risk and governance teams to evidence controls and support audits. Confident stakeholder management skills, able to balance delivery speed, cost and risk across technical and non technical teams. A service owner mindset with a focus ...

members to ensure the effective implementation and integration of software and solutions Respond quickly and effectively to ongoing client queries and requests Utilize stakeholder management strategies, and develop winning value propositions for products and services that align to account priorities Establish and develop relationships with key executive influencers … anticipate key developments and provide relevant solutions Ensure high post-sales customer satisfaction with a proactive service strategy that enables repeat business and value realization Required Travel of up to 30% Required Qualifications: Bachelors degree in business, Marketing, Sales or any other relevant field 3+ years of sales ...

Proven experience in a technical support or helpdesk role, specialising in macOS and Apple hardware Deep understanding of macOS, Apple ecosystem, and iOS device management Strong diagnostic and problem-solving skills Excellent communication and customer service skills Ability to explain technical issues to non-technical users Passionate about … independently and as part of a team Calm under pressure and capable of handling multiple tasks Strong attention to detail and commitment to quality service Desirable Skills: Apple Certified Support Professional (ACSP) or similar certification Familiarity with ITIL or similar service management frameworks Prior experience supporting creative ...