76 to 100 of 169 Customer Service Jobs in the Midlands

Role: 2nd Line IT Engineer (MSP) - Service Desk & Field Based Location: Bromsgrove Salary: £35,000 We are a growing Managed Service Provider (MSP) looking for a skilled and motivated 2nd Line IT Engineer to join our team. This is a varied role combining service desk support with … routers, switches, firewalls) Assist with project work, including system upgrades and migrations Maintain clear documentation and update tickets within the helpdesk system Deliver excellent customer service at all times Skills & Experience Required Previous experience in a 2nd line role, ideally within an MSP environment Strong networking knowledge ...

with the power of one of the worlds leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! Curious about Apogee as a business? Skip the brochures - start a live conversation with our AI assistant and get the answers you need … meetings and training. SKILLS AND EXPERIENCE REQUIRED Skills, Experience & Knowledge Essential Previous experience in an office based role involving administration, data handling, coordination, or customer support Strong attention to detail and high level of numerical and data accuracy Comfortable working with structured information, templates, or defined processes Experience using ...

with the power of one of the worlds leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! Curious about Apogee as a business? Skip the brochures - start a live conversation with our AI assistant and get the answers you need … meetings and training. SKILLS AND EXPERIENCE REQUIRED Skills, Experience & Knowledge Essential Previous experience in an office based role involving administration, data handling, coordination, or customer support Strong attention to detail and high level of numerical and data accuracy Comfortable working with structured information, templates, or defined processes Experience using ...

with the power of one of the worlds leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! Curious about Apogee as a business? Skip the brochures - start a live conversation with our AI assistant and get the answers you need … meetings and training. SKILLS AND EXPERIENCE REQUIRED Skills, Experience & Knowledge Essential Previous experience in an office based role involving administration, data handling, coordination, or customer support Strong attention to detail and high level of numerical and data accuracy Comfortable working with structured information, templates, or defined processes Experience using ...

mobile solutions to thousands of businesses across the UK. We have around 900 passionate colleagues working within our business supporting our ever-growing customer’s needs. Summary and purpose of the Job The Co-Ordinator will be responsible for driving all delivery orders forward and to make sure orders … orders and acknowledging them to the customer. Ownership of orders from point to point including liaising with relevant departments within the business. Keeping the customer informed during delivery and installation with high level customer service. Co-ordinating multi technology orders and being the SPoC for the customer ...

team of IT professionals to deliver top-notch IT solutions to a diverse portfolio of clients across various sectors. Providing the best level of customer service to their clients and their end users is their biggest focus with anything they do, so your role will focus on owning … technical challenges through to completion whilst delivering a positive customer experience, both remotely and on-site (with expenses covered). Plus, you'll collaborate closely with their team on planning and implementing cutting-edge projects. Join our client and make a real impact in shaping the future ...

customers. This will include supporting our customers with requests and incidents remotely. Additionally, you will be a point of contact for the main Service Desk Team supporting our workshop, Field, 2nd line & 3rd line teams during day-to-day operation. Working as part of a team of seven … swiftly handle incoming calls to the Service Desk, effectively prioritising tickets to ensure technical queries are resolved quickly and customers remain satisfied. Job Role Responsibilities Handling escalated service requests Manage all technical cases effectively, ensuring clients are kept up to date with progress Supporting the Technical Team Ensuring ...

system and contribute to internal knowledge base articles Hardware Setup: Assist with the preparation, installation, and deployment of new hardware and software for clients Customer Service: Provide a professional, friendly, and patient approach at all times, ensuring a high level of customer satisfaction Training Why choose … readiness for assessments. Apprentices will learn to use a variety of tools and technologies, including: Microsoft 365 Microsoft Copilot SaaS (Software as a Service) applications 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average Apprenticeship Standard Data technician (level 3) Training ...

with a medium-sized organisation known for its expertise in the Technology & Telecoms sector. The company is committed to delivering innovative solutions and superior service, fostering a professional and collaborative work environment. Description Deliver a high standard of customer service at all times Act as the first … point of contact for customer support issues Liaise with internal teams when necessary Diagnose and resolve software and application issues Set up, maintain, and remove user network and email accounts Provide remote support for a user base of 800+ end users Maintain clear communication with customers via phone, portal ...

ground up, turning inconsistent delivery into clear, repeatable ways of working. We are a scaling payroll technology business operating at the intersection of technology, service, and compliance. Our platform is strong, our market is growing, and our ambition is clear. Now we need a senior leader to take ownership … sustainable operational and commercial success. If you re currently operating in a senior operations, commercial, or general management role within a SaaS or service-led business, and you own delivery, people and performance, and real business outcomes - we d love to hear from you. The Role at a Glance ...

skill requirements for this role, as well as associated experience, then apply with your CV below. Structured Cabling Engineer (Managed Services Engineer) Onsite at customer sites in and around the East Midlands Permanent Summary We are seeking a Structured Cabling Engineer/Managed Services Engineer to join an existing … throughout any activities carried out. Ensure adherence to all NG Bailey s policies, processes, and procedures Ensure all works comply with NG Bailey IT Service s standards and to meet and where possible, exceed Client expectations, whilst ensuring adherence to vendor and manufacturer design guidelines Keeping material control ...

safety solutions, user access, reporting) Diagnose and resolve basic system and user issues, escalating where required Support the setup, configuration, and onboarding of new customer systems Maintain and update customer accounts, user access, and system data across core platforms Assist with system integrations, updates, and improvements … Closing Date Friday, 29th May 2026 Start Date Monday, 1st June 2026 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Administrative skills Team working Qualifications English GCSE, grade A-C or 4-9 (Essential) Maths GCSE, grade A-C or 4-9 (Essential ...

with the power of one of the worlds leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! Curious about Apogee as a business? Skip the brochures - start a live conversation with our AI assistant and get the answers you need … instantly! * JOB DETAILS , , , , This post is subject to a Basic Disclosure and Barring Service (DBS) check. Under the Rehabilitation of Offenders Act 1974, applicants are only required to disclose unspent convictions. Spent convictions do not need to be declared and will not be taken into account. We are committed ...

portfolio of assigned customers and proactively ensuring the achievement of sales target on a daily, monthly and quarterly basis. You will liaise between your customer base and internal teams to ensure the timely and successful delivery of our products and solutions according to customer needs. You will … SMART objectives. Communicate and articulate our value proposition and strategy to prospects and customers to differentiate us from its competitors. Maintain high levels of customer service ensuring that we remain a valued and key supplier. Always act as an ambassador and representative to ensure a professional image ...

ROLE: The tasks for this IT Helpdesk Manager involve: Oversee IT and VOIP support, ensuring all tickets are resolved within SLA timeframes. Manage customer escalations, addressing high-priority issues swiftly. Develop and motivate a multi-discipline helpdesk team. Regularly report on helpdesk performance and implement improvement processes. Conduct customer … helpdesk environment. Minimum 2 years' leadership experience in a technical helpdesk. Strong technical knowledge in Microsoft platforms, VOIP systems, and network management. Excellent customer service, communication, and problem-solving skills. ITIL Foundation certification (or equivalent) preferred. THE BENEFITS: The Benefits for this IT Helpdesk Manager role include ...

socials Opportunity to grow into Account Executive or senior sales roles Founded 20 years ago, our client is one of the UK’s leading Service Management (SM) software platforms. Today, our client has 400+ employees across the multiple countries and is backed by private equity. With continued investment … Sales Development Representative (SDR), you’ll be the first point of contact for potential customers. Your role will focus on starting conversations, understanding customer needs, and booking product demonstrations for our Account Executives. This is an excellent opportunity for someone looking to start a career in SaaS sales, gain ...

Team Leaders, to a minimum of 30 in lower volumes in alignment with core values and ethical standards. Ensure timely and accurate completion of customer service requests. Manage daily and weekly reports and logs. Maintain records related to customer documents. Adhere to workflow procedures and processes. Resolve … service issues with effective solutions. Communicate goals and strategies to drive business performance. Process financial and employee data accurately. Investigate and resolve data/reporting discrepancies. We are really keen to hear from Shift Managers with the following skills and experience: Proven people management skills in leading production/ ...

with the power of one of the worlds leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! JOB DETAILS Hours of work - Monday to Friday -7am - 4pm 42.5 per week We are looking for an Installations Driver to join … team in our Lincoln office. This role is ideal for someone who enjoys being on the road, takes pride in delivering outstanding service, and likes working hands-on with technology whilst ensuring all given tasks are completed in expected time scales. Responsible for daily checking and correct loading ...

Role : IT Support Technician Location : Northampton Salary : Up to £34,000 + benefits Type: Full-time, Permanent We're working with a growing Managed Service Provider (MSP) based in Northampton, looking to add a new IT Support Technician to their expanding team. This is a great opportunity for someone … within an MSP) Strong troubleshooting skills across Windows, Microsoft 365, and user environments Exposure to Active Directory, networking, and server support Excellent communication and customer service skills Ability to manage and prioritise workloads effectively Full UK driving licence (preferred for occasional site visits) Based within commuting distance ...

corporate accounts Visiting and keeping in close contact with these accounts Look to develop all sales opportunities within these accounts Review, action and record customer feedback Log, investigate and resolve all customer complaints Provide management with detailed daily, weekly and monthly reports/information/figures … considered for this excellent role in an award winning, successful business then you must have a background in account management/customer service & development. Youll be well organised, have a flexible approach, be well presented and a hard working ethos. The role will require occasional UK travel & nights ...

experience with Office 365 and Azure Excellent written and oral communication skills Ability to articulate technical information and convey to non-technical people Excellent customer service skills Ability to follow previously documented process while notifying management of variables that have not been clarified Available to work after hours ...

required Utilising CCL’s case management system without supervision to effectively manage cases, preserve TRTs & maintain a high level of utilisation, productivity and customer service Progress to an intermediary level of theoretical & practical knowledge into a relevant specialist area Deliver internal & external training where required Assisting with client ...

management tools (e.g., Jamf, Intune, etc.) is preferred. Knowledge of firewalls, switches, and other network security technologies is preferred. Functional Skills, Knowledge & Competencies: Strong customer service mindset, with the ability to remain calm and professional under pressure when supporting internal users. Fluency in written and spoken English, with ...

currently working with a company within the engineering solutions industry looking to recruit a Technical Sales Consultant. The Role You will manage customer enquiries and produce accurate quotations for new and existing clients, ensuring compliance with relevant standards. Working with internal teams, you'll support sales growth while delivering … excellent customer service and building strong client relationships. Key Responsibilities Handle incoming sales enquiries within a partner/distribution channel Prepare accurate, compliant quotations Provide technical advice and support Identify and develop new business opportunities Maintain strong customer relationships Keep CRM records up to date Liaise with ...

sustainable paper and packaging. Our focus is on the health and safety of our employees, the well-being of our communities, and delivering exceptional service to our customers. We support our team members to reach their full potential in an inclusive environment that values diversity. The Role We currently ...