76 to 100 of 223 Customer Service Jobs in the Midlands

Design Engineer is to design a range of commercial gas/heating systems across a range of large scale residential, industrial and commercial projects. Service, maintain, and repair commercial heating and gas systems Diagnose and resolve faults efficiently and safely Carry out installations across commercial and domestic properties Complete … work in line with current gas safety regulations and standards Provide excellent customer service and maintain accurate job recordsStay up to date with industry standards, legislation, and new technologies. The ideal applicant will be an Engineer Gas & Heating Systems with: Must have extensive experience with the maintenance ...

Photocopier/Field Service Engineer Location Field-based (covering assigned region) Job Type Full-time | Permanent Salary Competitive + Company Vehicle + Benefits About the Role We are seeking an experienced Photocopier Field Service Engineer to join our growing technical team. The successful candidate will be responsible … installing, servicing, maintaining, and repairing a range of multifunction printers (MFPs), photocopiers, and print management solutions at customer sites. This is a customer-facing role requiring excellent technical knowledge, strong fault-finding abilities, and a professional approach to delivering outstanding service. Key Responsibilities Attend customer sites ...

services across a wide range of client partnerships. We are looking for an experienced Senior AV Technician to lead the day-to-day AV service at a key client site in Birmingham. As the sole onsite technician and proAV's primary representative, you will combine hands-on technical support … autonomous, client-facing role for someone who takes ownership, builds trusted relationships and wants to help shape a new managed AV service. Key Responsibilities Customer Experience & Service Ownership Act as proAV's primary onsite representative and first point of contact for AV-related matters. Deliver a professional, responsive ...

services across a wide range of client partnerships. We are looking for an experienced Senior AV Technician to lead the day-to-day AV service at a key client site in Birmingham. As the sole onsite technician and proAV's primary representative, you will combine hands-on technical support … autonomous, client-facing role for someone who takes ownership, builds trusted relationships and wants to help shape a new managed AV service. Key Responsibilities Customer Experience & Service Ownership Act as proAV's primary onsite representative and first point of contact for AV-related matters. Deliver a professional, responsive ...

scope, visibility and influence. The role will give you ownership across key product domains including: · UX across global e-commerce platforms · Fulfilment and customer service operations workstreams · Product discovery, strategy, prioritisation and delivery · Experimentation, optimisation and measurable business outcomes · Stakeholder management across multiple regions and markets … Someone who can bring structure, clarity and pace Nice to have would be exposure to Shopify, platform migrations, experimentation tools, UX-led product work, customer service platforms or complex multi-market environments. The package: · Circa £80k base salary, up to 20% bonus, Bupa health cash plan, Life assurance ...

most importantly, consider Open GI to be an inclusive, fun and fulfilling place to work. An overview of the role As the Head of Customer Activation, you will lead and develop a high performing Customer Activation function comprising the Implementation, Data Migration, and Programme & Project Management teams. … high standard. This includes embedding risk management, resource planning, governance, and quality assurance across all activation activities. Your key responsibilities Define and deliver the Customer Activation strategy in alignment with Open GI’s organisational goals and customer vision. Promote quality advocacy in project management, consultancy and training across ...

Helpdesk Lead We're looking for a proactive and customer-focused Helpdesk Lead to oversee a team of Helpdesk Advisors and ensure the delivery of an efficient, high-quality support service. The role is based on site in Birmingham. Key Responsibilities Lead, coach, and develop a team of Helpdesk … Advisors. Ensure requests and work orders are processed accurately and within service levels. Monitor team performance, workload, and daily operational activity. Manage team rotas to ensure adequate service coverage. Build strong relationships with customers and stakeholders. Analyse performance data and drive continuous improvement initiatives. Support training, onboarding ...

Field Service Engineer – EPoS & IT Support Nottingham Area Barron McCann Ltd is a trusted, award-winning IT service provider delivering end-to-end EPoS and IT support solutions—from helpdesk to rapid on-site response. We proudly support some of the UK’s most recognisable brands across Retail … Hospitality, and Banking. Due to continued growth, we are expanding our field engineering team and are looking for skilled, customer-focused engineers who thrive on variety, autonomy, and delivering great service. What’s in it for you? Company vehicle and fuel card Monthly and quarterly bonus schemes Overtime opportunities ...

Line Service Desk Analyst Role Full-time, permanent position Location: 5 days a week in Birmingham Need to have construction experience Main Responsibilities Field incoming service desk incidents and requests: Act as a contact for the internal customers receiving IT incidents and requests through calls, emails, portal … walk-ins. Receive, log, and manage to resolution, all incidents and requests within the IT Service Management platform. Maintain our asset management database, tracking changes accordingly. Provide a high-level of customer service and adhere to service management principles and processes (ITIL). Own/delegate ...

exciting opportunity has opened for an experienced IT Service Desk Engineer to join a dynamic IT team in the Lincoln office. Regular travel to other office locations is expected, so having access to personal transport is beneficial but not essential. THE ROLE: As an IT Service Desk Engineer … department. You will provide timely updates and ensure issues are handled with the appropriate priority and attention. This role requires strong customer service skills, the ability to communicate solutions clearly and confidently, and a broad technical knowledge across various technologies and products. Key responsibilities: - Provide professional, courteous support ...

with a highly recognisable, leading manufacturer located in Droitwich. We are currently recruiting on their behalf for someone to join their team as a Service Engineer on a full time, permanent contract. Up to £40,000 + Excellent Benefits + Extensive Worldwide Travel up to 3 weeks per month … systems. As demand for their innovative technology continues to grow worldwide, they're expanding their engineering team and are looking to recruit an International Service Engineer immediately. Why join? This isn't your typical field service role. You'll travel internationally to support customers across a wide range ...

ensure that our contracted services are delivered on time and in line with our customers expectations. You'll be upholding a high level of customer service, as the successful 2nd Line Analyst will be supporting colleagues at various levels within the variety of technologies the Team supports. … responsible for the BAU service for multiple technologies within the Unified 2nd Line team, working to manage batch processing, event management, incidents, problems, requests and changes.You'll work effectively with the Command Centre team and all dependant service lines. Ensure control of the service delivery ...

technical function and lead multi-disciplinary teams ensuring that the manufacturing unit operates within the required technical and hygiene process standards by adhering to customer, business and legal standards. Provide leadership and direction to ensure that across the functions colleagues are engaged, focused, developed and delivering their potential. Contribute … safety and quality systems complement the operational model. Provide a senior interface with customers on joint business planning activities to deliver exceptional standards of customer service and adherence to customer policies and requirements. Ensure technical governance across a multi-disciplinary team to deliver audit compliance with respect ...

Service Engineer working 44.5 hours per week. Responsible to : Aftersales Manager Responsible for : Repair of both customers and stock machines returned from our Store Network. Principle Responsibilities Manage throughput of product in the workshop, to agreed deadlines and quality standards. Ensure that a consistently high level of service is offered to our customers. Have responsibility for effective operation within the service centre including H & S, security, stock management and housekeeping. Ensure that all job cards, spares orders, time sheets and stock notes are completed correctly and on time, and control all administration paperwork. Ensure that ...

Topps Tiles that might surprise you. Like the scale of our Support Office in Leicester. We have Finance, Marketing, Buying, Central Operations, HR, Property, Customer Service and IT all under one roof. Tight-knit teams of talented people working together and working hard to get things done … Responsible for administering the group’s IT Network systems. Providing high level 3rd line technical support and delivering of key IT projects. Key Accountabilities Customer/Strategy/Plan Network •Monitoring alerts, dashboards and reports on all networks to proactively prevent occurrence of incidents and outages to IT services ...

managed services to customers across a range of industries. They are seeking an Onsite Technical Engineer to join their growing team, supporting a key customer in a hybrid role. This position offers an excellent opportunity to develop your skills within Industrial IT (IT/OT), working closely with experienced … engineers while gaining exposure to modern infrastructure technologies, automation, and customer-facing support. The Role You'll spend three days per week onsite at a manufacturing facility in Market Drayton, acting as the first point of contact for Industrial IT support within the Automation Engineering team. The remaining ...

Line Support Engineer Location: Northampton Job Type: Full-time, Permanent The Role Our client is a well-established Managed Service Provider looking to expand their technical support team with an experienced 2nd Line Support Technician. You'll provide 2nd line technical support across IT systems, telephony, networking, and connectivity … efficient and effective support. You'll also work closely with 1st and 3rd line teams to resolve more complex issues and help improve overall service delivery. Key Responsibilities Manage and resolve day-to-day 2nd line support tickets. Troubleshoot hardware, software, network, and Microsoft-related issues. Support and maintain ...

monitoring Ensure that all systems and services are proactively maintained, monitored and supported to ensure that we are meeting set SLA's Monitor the Service Desk email inbox to respond to support calls logged via email Answer telephone and complete support issues from initial contact to resolution. … calls in the relevant Call Logging system Provide 1st and 2nd line support on calls assigned by a service desk team member or other Support Engineer Escalate incidents when required to 3rd parties, external resources, or others Investigate, diagnose and troubleshoot a wide variety of problems with network ...

across multiple sites. Investigate, troubleshoot, and resolve complex hardware, software, server, network, and infrastructure issues. Act as the primary technical escalation point for the Service Desk team. Administer and support Microsoft 365 services, Azure AD/Entra ID, Windows Server, Active Directory, DNS, DHCP, and Group Policy. Configure, maintain … documentation, knowledge base articles, network diagrams, and operational procedures. Support backup, disaster recovery, and business continuity solutions. Liaise with third-party vendors and managed service providers where required. Ensure compliance with IT security policies, industry best practices, and regulatory requirements. Mentor and provide technical guidance to junior IT engineers ...

Junior Field Service and Installation Engineer When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Are you looking for a new opportunity to join a leading telematics … solutions to many household names, such as McLaren, Tesco, Harrods, Stobarts, JCB, Dominos To name a few! We are looking for a Junior Field Service and Installation Engineer who is keen to start their career within the telematics industry! Working closely together, you will become part of our Microlise ...

seeking a Helpdesk Infrastructure Engineer to join their friendly and highly skilled technical team. This is an exciting opportunity to work across a diverse customer base, supporting a wide range of technologies while developing your expertise in cloud infrastructure, networking, Microsoft technologies and virtualisation. As a Helpdesk Infrastructure Engineer … business customers, resolving infrastructure and network issues via telephone, email and remote access tools. You'll play a key role in delivering exceptional customer service while ensuring systems remain secure, reliable and performing at their best. Responsibilities Providing 2nd/3rd line technical support to customers. Diagnosing ...

industrial and public sector environments throughout the UK. This represents an excellent opportunity to join a growing business with a strong reputation for quality, customer service and employee development. The company continues to invest heavily in its engineers through ongoing training, support and career progression opportunities. Salary & Benefits … planned preventative maintenance across Fire & Security systems Carry out fault diagnosis, repairs and remedial works Complete small works and system upgrades Respond to reactive service calls and customer requests Ensure all documentation and service reports are completed accurately Requirements: Experience servicing and maintaining Fire & Security systems Strong ...

industrial and public sector environments throughout the UK. This represents an excellent opportunity to join a growing business with a strong reputation for quality, customer service and employee development. The company continues to invest heavily in its engineers through ongoing training, support and career progression opportunities. Salary & Benefits … planned preventative maintenance across Fire & Security systems Carry out fault diagnosis, repairs and remedial works Complete small works and system upgrades Respond to reactive service calls and customer requests Ensure all documentation and service reports are completed accurately Requirements: Experience servicing and maintaining Fire & Security systems Strong ...

industrial and public sector environments throughout the UK. This represents an excellent opportunity to join a growing business with a strong reputation for quality, customer service and employee development. The company continues to invest heavily in its engineers through ongoing training, support and career progression opportunities. Salary & Benefits … planned preventative maintenance across Fire & Security systems Carry out fault diagnosis, repairs and remedial works Complete small works and system upgrades Respond to reactive service calls and customer requests Ensure all documentation and service reports are completed accurately Requirements: Experience servicing and maintaining Fire & Security systems Strong ...

industrial and public sector environments throughout the UK. This represents an excellent opportunity to join a growing business with a strong reputation for quality, customer service and employee development. The company continues to invest heavily in its engineers through ongoing training, support and career progression opportunities. Salary & Benefits … planned preventative maintenance across Fire & Security systems Carry out fault diagnosis, repairs and remedial works Complete small works and system upgrades Respond to reactive service calls and customer requests Ensure all documentation and service reports are completed accurately Requirements: Experience servicing and maintaining Fire & Security systems Strong ...