76 to 100 of 454 Customer Service Jobs in the Midlands

who are the UKs no1 supplier within their field. They have rapidly grown since establishing 5 years ago, this opportunity is to join their customer services team. You will gain a technical knowledge of their products and support customers through their sales journey. This position is full time Monday … 4pm in the office. The ideal candidate would have been in a role which required a technical knowledge previously and have experience within a customer service role. Key Duties and Responsibilities: Provide expert technical advice and troubleshooting support to customers via email and online chat platforms regarding products. … online forums and groups to answer questions, provide technical insights, and foster a positive brand image. Analyse and interpret technical data and documents. Resolve customer inquiries efficiently and accurately, ensuring high levels of customer satisfaction. Create and maintain detailed records of customer interactions on database. Adhere to more »

apprenticeships, to volunteer days and community engagement, we support every employee. Built around sustainable business methods, dedication to our customers, delivering the best possible service, believing in our people, always working with integrity and continuously innovating ourselves, we understand that taking inclusion & diversity seriously as an organisation is imperative … looking for someone to provide leadership management and support to the 1st line technical support team to support all customers with Warranties or Managed Service/Support contracts and to provide support other support teams to include the customer service team. The role is offered on a … is imperative that applicants live within are commutable distance to our Stafford base for this reason. Key tasks will involve: · Daily management of the Service Desk Tier · Prepare management reports and information as requested by the Technical Service Director or Head of Support and Managed Services. · Ensure Service more »

Fixed Term Contract until 31st October 2025 Our Customer Experience directorate are now seeking a Housing Services Development Lead someone to facilitate the development and implementation of improved systems to provide a higher quality customer experience. You will ensure critical business learning from customer feedback is embedded … close partnership with Stonewaters project teams to deliver transformative change. So if you would like to contribute to our ambition to deliver a modern customer service offering that embeds innovative technologies and operating principles, then we would be delighted to hear from you! The ideal candidate will: Be … passionate about delivering a high level of customer service and learning innovative technologies and solutions. Have experience of service improvement and working in collaboration with others. Be able to deliver feedback and empower colleagues using a range of methods. Have good planning and organizational skills. Be a more »

work & reasons for use Understanding of Supply Chain & Process Understanding of our Customers business and their operating challenges. Experience in an internal sales or customer service function Desire & competence to deliver excellent customer service Capable to provide product/commercial solutions Ability to manage and prioritise … develop Focused on quality with an eye for detail. Ambition to win and to develop Who we are: Were ERIKS a leading Specialised Industrial Service Provider, making remarkable a reality every single day. We offer a wide range of innovative and high-quality industrial service solutions with the … the manufacturing industry, our opportunities extend far beyond warehouse jobs. You might be a fitter in Cork, a workshop engineer in Aberdeen, or a customer operations manager in Hull wherever you are, your specialism is our strength. Collectively, we all have incredible expertise, and we know it takes dedication more »

timely communication. Recruitment Support: Support the recruitment cycle from sourcing to onboarding new trainers. Digital Platform Maintenance: Keep all digital platforms up to date. Customer Service: Maintain a culture of exceptional customer service for the training team, addressing their needs promptly and effectively. This role demands … a proactive and organised individual who can handle multiple responsibilities effectively while maintaining high standards of service and compliance. If you have the required skills and experience and would like to take on this exciting opportunity, please apply now for immediate consideration and interview. For further details about the more »

systems in simple terms and interacting effectively with all levels of the organisation. Problem-Solving Abilities: Strong problem-solving abilities with a proactive and customer-focused approach to addressing user issues and concerns. Organisational and Project Management: Excellent organisational and project management abilities to handle multiple priorities in a … analytical and problem-solving skills, capable of managing complex system issues. Technological Flexibility: Flexibility and adaptability to learn new technologies and software as required. Customer Service Orientation: A proactive approach to customer service to ensure user satisfaction and system efficiency. Continuous Improvement Mindset: A demonstrated ability more »

is seeking to recruit an Information Management & Technology (IM&T) and Project Support Officer who will support the delivery of innovative resources, high standard customer service and project support skills to the organisation. This is an exciting and challenging opportunity to help build the organisations digital capabilities and … that all deadlines for own workplan, either routine or ad-hoc, are met. Plan, organise and adjust programmes of work to meet business/customer requirements, highlighting any issues arising with line manager (prior to deadlines). To work closely with operational colleagues in supporting business needs. Keep up … These other providers come from a number of sources including primary care, secondary care, and the independent sector. Depending on the nature of the service, we also look to work more collaboratively with agencies such as the Local Authorities. Job description Job responsibilities Purpose of the role LLR Patient more »

youll need to be highly I.T literate, especially surrounding Microsoft Packages (in particular Outlook emails, Excel and Word). Role purpose: Working within their Customer Service Department of a dozen people and specifically alongside two other colleagues in this particular role, youll be responsible for allocating stock that … is situated in their on-site warehouse to meet the requested customer sales orders for their key account corporate customers for the purpose of ensuring all customer orders are processed on-time to meet delivery Service Level Agreements. What your day to day role will look like … Assist the Lead Administrator in ensuring that stock allocation, pick slip generation and Distribution Centre workflow are maintained within the scope of the Service Level Agreements and that all roles are resourced and covered during occasions of team members absences. Assisting the Lead Administrator in ensuring that the team more »

on the efficient delivery ofthe configuration, build and testing as part of the Electronic Patient Record (EPR) programme, focusing on the delivery to internal service level agreements. You will also be responsible for ensuring the successful delivery of projects within the programme including implementations and changes. As part of … be essential as will experience of working in a system management role. You will lead on the delivery of an efficient, responsive, effective and customer focused service through the supervision of an applications support service team. You will lead on designated areas of responsibility to support the … of belonging working for Kettering and Northampton General Hospitals. Job description Job responsibilities Key deliverables: Leadership of designated team to provide efficient, integrated and customer service, supporting team to ensure that services provided across the group are and continue to be effective, meet the clinical and business needs more »

an advanced level of IT literacy with experience of using a range of IT applications. To provide an efficient Medical Day Case unit Admin service to the consultants and their teams working flexibly with or alongside waiting list staff, consultants and other teams as required. Covering the reception role … Specification Good written communication Essential Good written communication on application form Demonstrates a good standard of education in English and Maths (O Level, GCSE) Customer service experience Essential Demonstrates experience in a patient facing/customer service environment Admin office experience Essential Demonstrates experience of working … Hospital Administration system Organisational skills Essential Demonstrates experience and the ability to prioritise their own workload Demonstrates experience managing multiple tasks Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission more »

small number of established on premise applications. Having ideally had previous experience within SaaS support, you will need to be passionate about delivering excellent customer service, have a proactive attitude to problem solving, and buy into the team ethos. You will be working with the Resolver Team with … a focus on tackling more complicated customer issues passed through from the first line support team as part of a tiered response team to provide efficient assistance to customers. There will be a focus on joining of developing both product and technical skills to be able to resolve complex … collaborative approach, so a team player mentality and a willingness to help your colleague will be a key attribute to the role. ESSENTIALS Excellent customer service & communication skills. Excellent analytic skills and problem-solving abilities. Ability to multitask and handle multiple simultaneous issues. Knowledge of Microsoft Windows Operating more »

Forklift Engineer Benefits of the Mobile Forklift Engineer Certified training as well as manufacturer training courses provided 32 days holiday rising to 35 with service inc. bank holidays Working for a market leading hire company Career progression routes available Discounts and healthcare scheme Up to £40k DOE and qualifications … Mobile Forklift Engineer role is an extremely reactive position where you will support the company's needs in the day to day requirements of service, maintenance and repair of material handling equipment including electric counterbalance forklifts, diesel forklifts, articulated forklifts, reach trucks, and side loaders and manufacturers such as … Toyota, Komastsu, Combilift, Caterpillar (CAT), Hyster-Yale + many more! Responsibilities of the Mobile Forklift Engineer include: Service and repair MHE equipment on-site and at customer locations Handle administrative tasks Maintain strong customer relationships Quickly and effectively diagnose faults on equipment to ensure minimal downtime for more »

1st Line Service Desk/Technical Support Specialist (Renewable Energy Systems) Location: GivEnergy Head Office in Newcastle-under-Lyme, Staffordshire, ST5 9HX Job Type: Permanent, 37.5 hours per week, Monday – Friday, with shift times falling between 8:30am – 7pm (with some flexibility for out of hours cover on a … Support Specialist to join our incredible Technical Contact Centre Team. They are our technical heroes, the specialist backbone of our business who thrive on customer satisfaction, minimising product downtime and mitigating unnecessary on-site support through routine monitoring and remote diagnosis. If you enjoy the challenge of finding solutions … and problem-solving whilst providing exceptional service on every call, every time then this could be the perfect role for you! About Us: GivEnergy is a globally established, leading energy storage manufacturer of electronic equipment designed to manage energy use and production. We specialise in our range of inverters more »

This is an exciting time to join the Orthopaedic service at UHL. You will be a valued member of the Fracture Clinic Admin team, helping to support patients on the emergency care pathway whilst completing an apprenticeship. Its a busy environment but you will be totally supported by colleagues … the phone and face-to-face You will support the co-ordination and smooth running of the emergency care pathway Training Level 2 in Customer Service Training is either on site (Leicester Royal Infirmary or Leicester General Hospital) or online Training will take place for a day session … around every 6 weeks Potential full time employment. Apprenticeship Standard Customer service practitioner (level 2) Training Provider UNIVERSITY HOSPITALS OF LEICESTER NATIONAL HEALTH SERVICE TRUST Working Week Monday to Friday - Full time (37.5 hours). Expected Duration 14 Months Positions Available 1 Closing Date Thursday, 27th June more »

customers using troubleshooting sheets and product manuals. - Offer engineering-related troubleshooting advice to engineers. - Provide simplified advice to end users and customers. - Maintain excellent customer service with a professional and helpful attitude. - Communicate via phone and email in an organised and timely manner. - Log phone call details to … enhance customer service. - Update user and installation manuals as directed. - Administer and test customer product returns. - Perform other duties as requested. - Full-time (Monday to Friday, 35 hours per week). Qualifications and Skills: - Basic electrical and mechanical knowledge. - Knowledge of heaters and gas/oil appliances preferred. … Excellent communication skills. - Previous call centre/customer service experience preferred. - Enthusiastic team player with a strong desire to learn. - Good problem-solving skills and attention to detail. - Basic DIY skills beneficial. - Experience with Excel and Outlook. - Good mathematics skills. - Methodical and logical approach. - Willingness to seek help more »

and they are looking to add a technical wizard to their support desk. If you have a passion for IT and a flair for customer service, this could be the role for you! Role True MSP is looking for an apprentice to join their technical support team who … Closing Date Friday, 21st June 2024 Start Date Monday, 24th June 2024 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Administrative skills Analytical skills Logical Team working Initiative Non judgemental Patience Confidentiality Qualifications English GCSE or equivalent, grade Minimum of … for outsourced IT support companies, we wanted to do things differently. So we created True MSP as a business that put client satisfaction and customer service above everything else. Combining over 45 years' experience, True MSP was set up by Tim Rookes and Neil Shaw, and we operate more »

the country , working closely with our customers to ensure seamless installations , provide technical assistance , and optimise system performance. You will need to have great customer service skills and be able to communicate with our customers through multiple channels , ensuring their satisfaction and driving customer loyalty. As a … with a working knowledge of Excel Good organisation, planning and time management skills A flexible approach and an ability to work under pressure Great customer service and communication skills PLEASE APPLY ONLINE TODAY and a member of the team will be in touch Suitable for: Field Technician, SmartStock … Project Technician, inventory management, stock management, field service technician, installation specialist, maintenance support Our client believes that this role does not meet the criteria to be considered within the Home Office Shortage Occupation list. Therefore, they will not support an application for visa sponsorship and all applicants for this more »

Permanent Salary: £42,005 Are you a skilled technical support professional seeking a challenging role that allows you to showcase your expertise and enhance customer service experiences? We have an exciting opportunity for you! The Role: You will be a vital part of our Specialist Technical Support Team … customers. You'll ensure the delivery of high-quality ICT services, applications, and equipment. Additionally, you will guide and supervise colleagues to maintain excellent service standards. Key Responsibilities: Provide advanced technical support for diverse user issues, both hardware and software. Utilize your expertise in Power Apps Automate, M365, and … environments, and business applications. Experience Required: ICT (Level 5) professional qualification or equivalent. Professional Management qualification (Level 5) or equivalent. ITIL certification in IT Service Management, or similar. Knowledge of Industry Best Practices like ITIL v4. Extensive hands-on experience in a specialist technical support environment. Join us and more »

managing a team of Drivers Experience in managing a small logistics operation in a fast-paced environment Proven track record of delivering high-quality customer service and meeting KPIs Excellent leadership, communication, and interpersonal skills Strong organizational and time-management skills, with the ability to multitask and prioritize … effectively Analytical and problem-solving skills Ability to work under pressure and meet deadlines Attention to detail and accuracy Flexibility and adaptability Strong customer service orientation Benefits: Permanent - Full time position Full Training Provided 25 days holiday + 8 bank holidays Death in service X2 Join our more »

Affinity assets. Your role includes planning and leading projects to develop new technical platforms for IT services and responding to all line faults and service requests to ensure complete problem resolution. IT Systems Administrator Essential Skills: Proven commercial experience in a 2nd/3rd Line IT Support Role or … and HP SANs, SIP telephony systems, and SaaS platforms like Office 365, Google Workspace, Jira, and Confluence Strong verbal and written communication skills, exceptional customer service skills, and the ability to work both independently and as part of a team To Be Considered: Please either apply through this … IT Support, Microsoft Windows, Apple Hardware, Linux, VMware, AWS, Networking, EMC SANs, HP SANs, SIP Telephony, SaaS Platforms, Office 365, Google Workspace, Jira, Confluence, Customer Service more »

want career progression? A friendly team? Then read on...... Our client, a reputable and forward thinking organisation based in Ashby, Leicester are seeking a SERVICE COORDINATOR Responsible to National Service Manager Job Purpose Provide full support to the National Service Manager to ensure the smooth running of … all aspects of the service teams across the business areas. Acting as the first point of contact for the customer into the business and dealing with all enquiries in an effective, professional manner. Duties include: Co-ordinates customer service to provide our customers with a highly … efficient and reliable customer support team. Provides supports and guidance to service personnel who perform on-site routine services including installation, maintenance, and repair. Checks through all engineer's daily work and updates on the Service log website including Escalations, Projects, and Audits. Completes daily checks of more »

Information Communications Technician Apprenticeship , delivered by our expert training team at Baltic Apprenticeships. A Typical Day in the Job: Provide an excellent level of customer service to staff and students. IT systems support across a cluster of schools. Support an active ITIL based helpdesk. Support a wide range … access to an Employee Assistance Programme which provides confidential, independent, and unbiased information and guidance 24/7. Pension Desired Qualities, Skills and Knowledge: Customer Service - Teaching and learning is at the forefront of everything, you are to ensure you provide a warm and friendly service to more »

managers. Main duties of the job The Team member will be responsible for covering the Helpdesk on a weekly rota basis. The role includes: Customer Service To answer and log incoming calls to the Helpdesk using the Trusts CAFM system following set scripts for each service. Taking the … Workshops and on-going PDP 4.1 The jobholder will be required to be flexible, reactive and proactive to the ever-changing departmental needs and customer requirements and adapt accordingly Person Specification Education/Qualifications Essential Educated to good standard of education, attaining a minimum of GCSE grade C in … Experience Essential Experience of working within Estates and Facilities Services or other admin role within the NHS or similar large complex multidisciplinary organisation Desirable Customer Service/Call Centre Experience Experience of working with and instructing contractors and suppliers. Experience of developing good relationships with stakeholders Experience in more »

opportunity for an experienced Leading & Development Lead Trainer to join my client on a fixed term contract for maternity cover. Are you passionate about customer excellence through training? Do you have experience looking after outsources stakeholder relationships? Do you have experienced in creation and delivery of training material and … a first-class experience and aim to be first call resolution. Key Responsibilities of the Learning & Development Lead Trainer: Design and delivery of effective customer service onboarding and continuous training Lead the 2 Trainers to ensure exceptional inductions and ongoing customer service training Identify training gaps more »

the leading specialist provider of managed IT and telecom services to the UK’s commercial & retail property sector. We are also an independent Internet Service Provider (ISP). This role sits within our Group Company, Wave 9 Managed Services Limited, which is 100% focused on Education and has established … a fantastic reputation in the sector for customer service and support. What you'll be doing Our provisioning coordinators are responsible for managing the delivery of safe, secure Internet and telecommunication services to our school customers. Working from our Stafford offices, you'll be liaising with our customers … SoGEA/FTTC/FttP Leased Lines Cloud Telephony Firewall and Filtering Devices Monitoring and Tracking notifications for rejections, delays, escalations, cancellations. Processing of customer orders on various systems and portals, managing projects to completion. Following supplier escalation paths, including DSO to facilitate timely installations. What we're looking more »