76 to 100 of 373 Customer Service Jobs in the Midlands

consider your commute when applying. About you The person we are looking for is outcome focussed and an evangelist in digital product management, capability, customer experience and automation. A strong desire to carve through legacy barriers to drive a digital first strategy for our customers is a must. You … will have experience of working in customer facing digital operations, where you have been responsible for ensuring that processes are built to drive easy access to product and services to deliver the best outcomes. You will have experience of leading multiple product teams with a view that Customer service and product delivery can be digital native with the right processes, supported by the right technology, with the right people and culture. You will have experience of co-ordinating the development of digital acquisition, existing customer self-serve and automation capability, throughout the total development lifecycle. More ❯

UK. Main duties of the job Assisting the Referral and Bookings Manager, you will oversee the administration team to provide the highest levels of Customer Service to patients, colleagues, and external organisations at all times. About us Since 2012, CHEC has been working with the NHS to increase … in accordance with the NHS Employment Check Standards and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). Job responsibilities Mentor and guide the team to provide comprehensive administrative support to healthcare professionals, managers, and staff members. Manage team workload … skills are utilised and the team run efficiently. Become a SystmOne mentor so staff can look for you for support and guidance. Provide exceptional customer service to patients, visitors and staff members. Proactively look at clinic capacity and change appointment slots or add/remove clinics depending on More ❯

Our client has an excellent new opportunity for a highly self-motivated Data Coordinator to join their Customer Service and eCommerce team to support the delivery of the core business strategy for their CRM and other digital platforms within the team's remit. This position would suit those … with experience in a customer service environment with good administration skills along with the ability to interrogate and interpret data effectively. You will be highly proactive, taking full ownership of your work while thriving in a collaborative team environment. With multiple projects running simultaneously, you will independently set … administration and data process. Internal administration What We're Looking For Preferably educated to Graduate level/similar qualification or qualified by experience. Strong customer focus with a commitment to delivering exceptional service. Excellent communication skills Proficient in Microsoft Office e.g. Excel, Word, PowerPoint and Outlook. The ability to More ❯

within the Directorate. The postholder will understand the operational and developmental needs of the business and act as a translator and mediator between IT service and the business and will be the primary point of contact for the business. The postholder will be responsible for the day-to-day … relationships with business stakeholders, ensuring consistency in engagement across the business. Utilising their engagement and stakeholder management expertise, the postholder will ensure the service meets customer needs, manage expectations and be the effective and responsive face of D&T. Main Duties: Provide Digital & Technology relationship leadership for designated … areas of the organisation. Ensure excellence in customer service, developing and managing service level agreements (SLAs) for the portfolio of directorate services, reviewing and adapting service levels to meet stakeholder needs. Build strong customer relationships, contract with customers to ensure needs are understood and deliver More ❯

our team to help train AI chatbots while gaining the flexibility of remote work and choosing your own schedule. We are looking for a Customer Service Representative to join our team and teach AI chatbots. You will have conversations with chatbots in order to measure their progress, as More ❯

for an interview, please make sure your application is full in line with the job specs as found below. We are looking for a *Customer Service Representative* to join our team and teach AI chatbots. You will have conversations with chatbots in order to measure their progress, as More ❯

been a better time to become a driving instructor. Is becoming a Driving Instructor the right career choice for you? Do you have good customer service skills? Anyone can become a Driving Instructor, recently we have recruited people from the following industries -Driving industry (HGV driver, delivery driver More ❯

the leading specialist provider of managed IT and telecom services to the UK’s commercial & retail property sector. We are also an independent Internet Service Provider (ISP). This role sits within our Stafford based Group Company, Wave 9 Managed Services Limited, who are a specialist telecommunications and internet … service provider focused on delivering high-quality internet and internet safety solutions to the UK Education sector. As part of a small and dynamic team, we pride ourselves on our customer-first approach, strong relationships, and seamless service delivery. The Role: We’re looking for a detail … to join our team. Acting as the essential link between our sales team and project office, your primary responsibility will be to ensure all customer and supplier information is captured, accurate, and available so that service delivery can progress smoothly and efficiently. There will be the opportunity to More ❯

Are you looking for a fun role which will enhance your customer service and sales skills? Are you a graduate or school leaver with an enthusiastic approach looking for an exciting and stimulating career? Are you in retail, hospitality, customer service or something similar and looking More ❯

for purpose and performs optimally. You will be actively managing consumer satisfaction with the functionality, helping develop short and long-term roadmaps for the service ensuring it continues to meet the business needs. You will contribute to the Network Standard Service technical designs by working with the Network … Owner, Product Managers, IT Directors, and the business to gather functional and performance requirements, determining technical specifications, identifying financial costs to the Network Standard Service Product Owner, and supporting the time-integrated plans for Network Standard Service introduction. As a technical Lead you will also ensure that the … service functionality and adoption efforts support Serco and the Divisions overall strategy and goals. What you'll need to do the role: Network is a core ITS service and is responsible for the delivery of connectivity services across the UK, Europe, and the Global Corporate network backbone. This More ❯

enthusiasm. We're looking for a great team player who has a passion for education and has demonstrated their commitment to equality and diversity, customer service and quality assurance. Day-to-day duties Maintain appropriate records of quality assurance, assessment, intervention, registration and certification activities in line with … safeguarding and Prevent Good standard of IT and administrative skills Be flexible and responsive to employer needs Demonstrate a commitment to equality and diversity, customer service and quality assurance Excellent communications skills A team player Excellent presentation skills Ability to respect confidentiality Demonstrate a commitment to the process More ❯

to oversee the daily functions of a Data Integration Services Team. Primary Duties: To design and deliver a robust, performant, and auditable Data Integration Service Implement a data integration service based on approved department technologies. Specify governance and best practice methodologies. Provide leadership to, and management of the … Data Integration Service Team. Manage the development and training of staff in the team, ensuring that their skills remain current and develop as the needs of the role change. Provide technical leadership to the team, coaching members when needed. Ensure that the team works in accordance with the departments … ITIL processes including change, incident, service request and problem management. Monitor and manage the performance of the Data Integration Service, identifying suitable KPIs and opportunities for improvement. Act as the contact point for Product and Delivery Managers who are customers of the Data Integration Service. Act as the More ❯

the role overview below If you are confident you have got the right skills and experience, apply today. Job Role We’re recruiting a Customer Support Team Leader to be responsible for the successful management of NexSphere’s team of Customer Support Agents, who act as the front … of house for a newly formed Managed Service Provider. You’ll lead a team of target driven individuals ensuring the function meets with agreed SLA’s and customer expectations. You’ll maintain a high level of communication within the team, sharing best practice with a consistent approach to … call handling and provide additional ‘hands on’ resource to the team when required. Key Responsibilities: • Oversee the daily operations of the Customer Support Team. • Identify areas of service improvement. • Monitor and report on SLA’s • Play a key part in the achievement of customer satisfaction metrics. • Work More ❯

You will be responsible for monitoring and controlling projects ensuring they stay on track, whilst engaging with multiple stakeholders. What you'll do Provide customer service to internal and external customers to ensure a consistent experience. Be responsible for governing the processes of implementing account-specific new services … tools and applications or other changes. Prioritise and co-ordinate own and others' work schedules to ensure that business and customer needs are met, and deadlines are adhered to. Develop and maintain strong relationships both internally and externally to achieve project objectives. Prepare presentations and reports. Produce documentation in … line with project requirements. Act in accordance with Computacenter Information Security Policies and report any potential or actual security events. Act as SPOC for customer/CC service/project management/service management teams for changes impacting Computacenter operational teams. Coordinate with customer/Computacenter More ❯

and maintain a network of introducers, ensuring WorldPay is first choice for all referrals Apply the WORLDPAY sales methodology technique in order to identify customer needs, propose solutions, negotiate and agree best terms possible for both company and customer Actively sell several different WorldPay products (including face to … of £3m -£13m, within a defined territory Identify cross selling opportunities and drive revenue growth in line with pricing policy Complete appropriate paperwork with customer, adhering to legal and compliance policies and standards, and ‘right first time’ guidelines Work with customer service and boarding teams to resolve … customer queries and ensure a seamless service for the customer Be able to feedback on local trends including, competitor insight, customer needs, sales and lead information, product and marketing requirements Support Regional Director with induction of new team members, sharing best practice and buddying when required More ❯

and maintain a network of introducers, ensuring WorldPay is first choice for all referrals Apply the WORLDPAY sales methodology technique in order to identify customer needs, propose solutions, negotiate and agree best terms possible for both company and customer Actively sell several different WorldPay products (including face to … of £3m -£13m, within a defined territory Identify cross selling opportunities and drive revenue growth in line with pricing policy Complete appropriate paperwork with customer, adhering to legal and compliance policies and standards, and ‘right first time’ guidelines Work with customer service and boarding teams to resolve … customer queries and ensure a seamless service for the customer Be able to feedback on local trends including, competitor insight, customer needs, sales and lead information, product and marketing requirements Support Regional Director with induction of new team members, sharing best practice and buddying when required More ❯

our IT partners to ensure seamless support and system integration. Assist in the implementation and maintenance of IT systems and infrastructure. Monitor and manage service requests, ensuring timely resolution and communication. Work closely with clients to understand their requirements and deliver tailored solutions. Maintain accurate records of service requests, resolutions, and client interactions. Stay updated with the latest technology trends and best practices. Participate in continuous improvement initiatives to enhance service delivery. Lead IT infrastructure integration during Mergers & Acquisitions. Manage IT hardware refresh programs. Ensure IT Disaster Recovery (ITDR) plans are in place and risks are … Strong troubleshooting and problem-solving skills. Excellent communication and interpersonal skills. Ability to manage multiple tasks and priorities effectively. Knowledge of ITIL or similar service management frameworks is a plus. A customer-focused attitude and commitment to delivering exceptional service. Experience with Sage 50 and IRIS software is More ❯

progress as an industry professional, Node4 has a place for you. About the role As a 2nd line support engineer you will provide the customer facing interface for support queries, while also working in conjunction with 1st and 3rd line teams to provide a cohesive experience for clients. You … 3rd line. An excellent line of communication must be upheld at all times with team members and clients to ensure the highest level of customer service. Overall, our 2nd line support engineers are the focal point of our managed services team providing first class support to our customers ensuring … they are leveraging the benefits of their technology investment. Responsibilities Provide the customer facing interface for support queries. Co-ordinate support queries and requests. Working in conjunction with 1st and 3rd line teams to provide a cohesive experience for clients. Maintain knowledge base for all encountered issues. Expected to More ❯

Field Service Engineer Birmingham £36,000 - £44,000 + Robotics Industry! + Company Van + Bespoke Training Program + Additional Qualifications + Private Healthcare + 32 Days Holiday + New Laptop & Phone + Work Away Are you looking for a role where you can become a specialist in a … forever-growing, exciting, high-tech industry? As a Field Service Engineer, you'll work with cutting-edge robotics systems, gaining hands-on experience with the latest technologies. With the opportunity to develop your expertise, you'll be enrolled in an intensive, bespoke training program tailored specifically to accelerate your … re passionate about learning and eager to take your career to the next level, this is the perfect role for you. As a Field Service Engineer, you'll be supported with continuous professional development, including certifications and qualifications that will expand your knowledge and make you a key player More ❯

part of our client services team, providing on-site technical support to a range of businesses. This role blends hands-on IT troubleshooting with customer-facing service-no two days are the same. You'll be diagnosing issues, installing and configuring hardware/software, and ensuring our clients … Install and configure desktops, laptops, printers, and other peripherals Support network infrastructure: routers, switches, firewalls, and Wi-Fi Maintain documentation for client environments and service activities Collaborate with internal service desk and project teams Deliver outstanding customer service and communicate effectively What You'll Need: 2+ More ❯

CE Developer, you will be responsible for the development of the CRM platform as it continues to grow. This includes developing D365 CE Sales & Service and Field Service, Power Page Portals for suppliers, and a Kentico-based Tenant Portal as well ensuring development work is completed on on … Certifications. Experience Required: Expertise in D365 CE & Power Platform (Power Apps, Power Automate, Power BI, Dataverse). Customization and configuration of D365 CE (Sales, Customer Service, Field Service). Strong understanding of Azure services (Azure Functions, Logic Apps, Azure SQL). Experience with Azure DevOps for CI More ❯

Project & Technical Support Officer - SIPS Education Ltd Are you a proactive and customer-focused IT professional with a strong understanding of Microsoft 365, the latest Microsoft server technologies, Wi-Fi, and network infrastructure? Join SIPS Education as a Project and Technical Support Officer and play a pivotal role in … supporting educational IT applications and infrastructure. This hybrid role will have you working both at customer sites and remotely Why Join Us? At SIPS Education, we are committed to being a trusted support partner to our customers. You'll be part of a dedicated team that values innovation, professional … and maintenance of network infrastructure and a range of applications, ensuring systems are updated and functioning optimally. Maintain all technical documentation relating to a customer site. Project Assistance: Collaborate with the Project Manager on digital transformation projects, managing the planning and implementation phases. Service Support: Act as a More ❯

Premier Customer Success Manager - NHS Software Join to apply for the Premier Customer Success Manager - NHS Software role at The Access Group Premier Customer Success Manager - NHS Software 1 week ago Be among the first 25 applicants Join to apply for the Premier Customer Success Manager … NHS Software role at The Access Group Direct message the job poster from The Access Group Premier Customer Success Manager - NHS Software This role will be based 3 days a week in the office We are looking for people to join the Access family, who share our passion for … that matters to you. About you: You are a highly collaborative, strategic professional with a strong background in executive stakeholder engagement, digital transformation, and customer success. With a proven track record of working with NHS leaders, and ideally community mental health organisations, you excel at driving meaningful impact through More ❯

their team in Wolverhampton. Monday to Friday 8:45am-5pm £12.21ph paid weekly Contract: 3 months with a possibility of going permanent. Duties include: Customer Relationship Management: Engage with existing customers to maintain relationships Sales Execution : Proactively identify and maximize sales opportunities, ensuring targets are met or exceeded. Revenue … Generation : Drive sales through outbound calls. Customer Support : Address customer inquiries related to orders, deliveries, and products to maintain a positive experience. CRM Utilization : Accurately record customer interactions, sales activities, and order details in the CRM system. Collaboration : Work closely with Customer Experience and Operations to … ensure timely order fulfillment and customer satisfaction. What we are looking for: Experience in Sales, Account Management, or Customer Service role. Strong communication, negotiation, and relationship-building skills Ability to meet or exceed sales targets. Proficiency in CRM software (e.g. Salesforce) and Microsoft office suite. Strong Organizational More ❯

Service Desk Supervisor Leicester £35,000 - £42,000 Role: We're looking for a hands on Service Desk Supervisor to manage and oversee the day to day operations of an enterprise environment's internal IT Service Desk. This person will ensure SLAs are met, ensuring excellent customer service and also fostering an environment of growth for colleagues on the service desk. This role would require managing 1st and 2nd line Support Analysts, acting as a senior technical authority and offering guidance through escalated queries and driving continuous improvement. Company: They're a large retailer … major incidents to arrive at resolutions. Conducting problem management, route cause analysis and reducing repeated tickets. Introduce new and best working practices to the service desk especially where new technologies are brought into their environment. Creating documentation and knowledge based articles for colleagues. Planning weekly rotas ensuring sufficient cover More ❯