76 to 100 of 389 Customer Service Jobs in the Midlands

value, transparency, and simplicity for its millions of customers.YOUR IMPACTWe’re looking for an experienced Contact Centre QA Manager that has a passion for customer service to join our growing customer support team. If you have worked in a contact centre environment and have strong quality experience … division also provides critical operations and user experience design to ensure business flows smoothly when customers come to us. From day one, our customer service leaders will play a vital role in upholding the three customer support principles of customer focus, process innovation and risk management.What ...

Health Campus, Midland Metropolitan University Hospital (MMUH) and community healthcare properties. The role is responsible for managing the full lifecycle of maintenance work, from customer enquiry through to job completion and purchase order receipting. The post holder will provide excellent customer service, manage work orders through … Maximo CAFM system and ensure all tasks are completed within contractual SLAs. Key Responsibilities Receive and log customer requests and maintenance calls via telephone and email. Manage the full job flow, including allocation to engineers/subcontractors, scheduling, attendance chasing and job closure. Monitor open jobs and proactively chase ...

Provide first-line technical support to end users, ensuring the timely resolution of routine IT incidents and service requests. Support desktop hardware, software, user accounts and standard business applications while delivering excellent customer service and maintaining agreed service levels. This role includes a structured development plan … Support Act as the first point of contact for IT support requests via phone, email, and ticketing system. Log, prioritise, and manage incidents and service requests. Resolve common hardware, software, and accountrelated issues. Reset passwords and unlock user accounts. Install standard software and configure user devices. Escalate unresolved ...

consult and define the people we want to join us on our journey. The Senior Enterprise Systems Manager is accountable for the operational support, service performance, governance and continuous improvement of Mace's enterprise finance systems and associated business-critical applications. The role provides leadership and oversight … outsourced application support team, ensuring services are delivered in line with agreed service levels, operational controls and business requirements. Working closely with Finance, Digital Services and third-party partners, the role ensures the stability, integrity and continual development of enterprise finance platforms, with particular ownership of the IBM Cognos ...

homes across the UK. Working alongside qualified electricians, you'll play a key role in delivering high-quality renewable energy solutions while ensuring excellent customer service and safety standards. Every installation is different, making this an exciting opportunity for someone with strong roofing expertise, a proactive mindset … delivering exceptional workmanship. What You'll Be Doing As a Solar Roofing Installer, you will: Transport installation equipment, materials and tools to and from customer sites. Collect equipment and ensure waste materials are disposed of appropriately. Arrive on-site at agreed times and maintain clear communication with customers ...

Lead the Past, Influence the Future Job Title: 2nd Line IT Service Desk Site Engineer Location: Hydesville Tower School Hours : 35 hours per week | Salary: Up to £29,000 per annum (depending on experience) Contract: Permanent - 52 weeks About Us Hydesville Tower School is a successful … alongside a clear focus on academic excellence. Role Purpose Are you an experienced IT professional who enjoys solving complex technical challenges and delivering exceptional customer service? We're looking for a 2nd Line IT Service Desk Site Engineer to join our growing IT team, based primarily ...

device behaviour, or incidents outside of documented guidance to the Helpdesk for further investigation. Ensure accurate routing and handover of escalated tickets to maintain service quality and resolution times. Support users through telephony and digital support channels, ensuring a positive customer experience. Contribute to the management … small international user population across regions including North America and Asia. Work closely with Service Management and operational teams to ensure effective call handling and escalation processes. Produce and maintain weekly performance and operational reporting for key stakeholders. Monitor support trends and identify recurring issues, risks, or improvement opportunities ...

simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively.Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We’re looking … strong human insight and communication.Klipboard’s brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. Our passion is to provide customers with an advantage in their incredibly competitive world. We have done this so far by providing flexible ...

Topps Tiles that might surprise you. Like the scale of our Support Office in Leicester. We have Finance, Marketing, Buying, Central Operations, HR, Property, Customer Service and IT all under one roof. Tight-knit teams of talented people working together and working hard to get things done … Responsible for administering the group's IT Network systems. Providing high level 3rd line technical support and delivering of key IT projects. Key Accountabilities Customer/Strategy/Plan Network • Monitoring alerts, dashboards and reports on all networks to proactively prevent occurrence of incidents and outages to IT services ...

scheme Significant career development opportunities Opportunity for global travel Remit: As Controls & Automation Engineer you will play a key leadership role in the UK Service Center operations. This is a senior-level position with a clear progression path to becoming Service Centre Manager. This opportunity is ideal … hands-on bias towards solving complex technical challenges. The successful candidate will contribute to both operational performance and technical innovation across the customer base and product lines, with regular involvement in real-world commissions, diagnostics and system upgrades. Responsibilities: Lead day-to-day Service Centre operations, ensuring efficient ...

Hybrid Working Department : Managed Services Reports to : Operations Manager Shape the Future of Managed Services We're looking for an experienced and people-focused Service Delivery Manager to join our growing Managed Services team. This is a newly created role that offers a unique opportunity to help define service delivery standards, influence best practice, and make a significant impact on both client experience and team development. As a Service Delivery Manager, you'll be responsible for leading the delivery of exceptional service across multiple client accounts, ensuring operational excellence, strong client relationships, and continuous service ...

potential.HMRC Chief Digital and Information Office (CDIO) is continuing to evolve its platform model, with greater emphasis on platform ownership, lifecycle management and consistent service delivery across complex technology estates.We are looking for an Associate Platform Owner to join Network Services, supporting the ownership and management of network platforms … priorities and delivering continuous improvement across Network Services platforms. Working across LAN, WAN, cloud networking and central infrastructure services, the role helps translate demand, service insight and operational feedback into platform improvements that deliver measurable user and business outcomes.You will work with Platform Owners, internal teams and suppliers ...

technology business specialising in advanced gas and flame detection systems used within safety-critical environments. This is an excellent opportunity for an experienced Field Service Engineer to join a small, established team supporting customers across the UK. Ideally, you will already have experience working with gas detection equipment. However … strong testing, controls and fault-finding experience. THE OPPORTUNITY This is a home-based field role offering considerable autonomy over your diary, workload and customer visits. You will join a team of three other Field Service Engineers and report directly to the Fixed Systems Service Manager. From ...

with opportunity to grow and develop.MINIMUM (ESSENTIAL) REQUIREMENTSExpertise in Microsoft Dynamics CE and Power Platform Products: Proficiency in several of the following products: Sales, Customer Service, Customer Insights, Field Service, Power Apps, Power Automate, Power Pages, Copilot Studio, and Power BI.AI features within Microsoft Dynamics … client-facing situation.Help set clear expectations of standards of behaviour, and speed and quality of delivery that reflect the levels of professionalism and service we expect to provide to our customers, and how we treat each other, encouraging personal growth, achievement and satisfaction.Embracing our differences At Kainos, we believe ...

Deskside Technician Location: Scunthorpe Salary: Up to £35,000 per annum Hours: Full Time, 37.5 hours per week We are seeking an experienced and customer-focused Deskside Technician to join a busy IT support team, providing hands-on technical support and acting as a key escalation point for complex … issues. This is an excellent opportunity for a proactive IT professional who enjoys troubleshooting, delivering exceptional customer service, and taking ownership of incidents through to resolution. The Role As a Deskside Technician, you will provide second-line support across desktop hardware, software, applications, and end-user devices. Working ...

problems related to hardware, networks and peripherals using available technology. Analyses system needs, troubleshoots problems. Deployment of updates/roll-outs. with knowledge of customer estate topography, hardware, software and O/S. Understands customer goals; identifies consequences of various solutions. Develops project installation and escalation plans. Good … communication skills, able to articulate technical solutions using basic explanations. Should continuously utilise on site customer visits and contacts to identify and report new business opportunities for the benefit of overall business growth. The candidate will carry out the following role and responsibilities, which includes but is not limited ...

Closing Date Friday, 25th September 2026 Start Date Monday, 28th September 2026 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Administrative skills Team working Creative Enthusiastic Eager to learn Qualifications English GCSE, grade 5/C+ or above (Essential) Maths … your business. We work with clients of all sizes to ensure health and safety compliance and in an effort to raise standards. Our customer service commitments: We are committed to the highest standards of customer service and thus offer all our customers the following service ...

colleagues as required.Act as a primary network technical authority during major incidents, coordinating resolution activity across multi-disciplinary teams including infrastructure, security, application, and service management functions.Act as a technical point of expertise, providing advice, guidance, and training to improve and enhance services for end users.Support the Network Team … diagnosis, resolution, communication, Root Cause Analysis (RCA) and Post Incident Reviews (PIR).Develop incident runbooks, continuity plans and mitigation strategies to reduce risk, improve service resilience and support secure cloud and on-premises environments.Service Management, Automation & Technical LeadershipLead the monitoring, observability, performance and capacity management of network services, integrating ...

sales team with the smooth running of day-to-day processes. The successful candidate will provide essential administrative support across the sales function, ensuring customer information, orders, quotations, renewals and internal processes are managed accurately and efficiently. Key Responsibilities Provide day-to-day administrative support to the sales team. … Process sales orders, quotations, renewals and related documentation. Maintain accurate customer and sales records on internal systems and CRM. Assist with the preparation of quotations, proposals and other sales documentation. Monitor subscription and contract renewal dates. Liaise with customers regarding administrative queries, documentation and account information. Support the sales ...

exciting opportunity for a highly skilled IT professional who enjoys solving complex technical challenges, working with the latest Microsoft technologies, and delivering exceptional service to a diverse customer base. You will act as a senior technical escalation point within our support team, working closely with Helpdesk Engineers, Field … Engineers, Project Engineers, and Technical Management to resolve advanced technical issues, support customer infrastructure, and contribute to ongoing service improvements. This role combines remote support, project work, and occasional on-site customer visits, making it ideal for someone who enjoys both technical problem-solving and building strong ...

support to customers via ticketing systems, telephone, and email, taking ownership of incidents from logging through to resolution while maintaining a high level of customer service Provide day-to-day support across Microsoft 365 services and end-user systems (Outlook, Teams, SharePoint, OneDrive), including user account management, device … connectivity, escalating more complex issues where required Assist with VOIP services and data connections, supporting setup, configuration, and fault resolution Support cybersecurity and managed service tools, including system monitoring, patching, backups, vulnerability management, and security alert handling Communicate clearly and professionally with customers at all technical levels, ensuring issues ...

Join us as a Business Development & Sales Support Apprentice and gain experience in sales, customer service, CRM, administration and digital business tools. You will help identify new customers, support sales enquiries and learn how a growing UK food business operates, with the chance to build a long-term … career with us. Role Administration & Office Support Managing emails and responding to customer and supplier enquiries. Maintaining electronic and paper filing systems. Processing incoming and outgoing correspondence. Scheduling meetings and preparing meeting notes. Updating company databases and CRM systems. Preparing reports, presentations, and business documents. Import & Logistics Administration Assisting ...

depend on the Head of Operations. Operational Excellence & Continuous Improvement - create a calm, controlled and continuously improving operation delivering exceptional safety, quality, accuracy, service and operational standards. Own warehouse performance, customer service, quality, H&S and operational standards. Establish a disciplined, proactive and visually managed operation. Embed … root-cause analysis rather than repeated firefighting. Build standardised processes that are documented, understood, followed and continuously improved. Maintain and improve OTIF, accuracy and customer experience as the business scales. Scale, Capacity & Future Operations - anticipate growth and build the capacity, infrastructure and operating model required to scale towards ...

Transport Planner will be to plan and execute collection and delivery schedules via the most cost-efficient means, in line with the business objectives, customer service levels and current legislative requirements. Monday - Friday Additional benefits: Life Assurance Pension Full Uniform and PPE Onsite Parking Employee Assistance Programme Loyatly … Awards (recognises employees with 5, 10, 15, 20, 30 and 40 years' service) Employee benefits and discounts across a range of top brands (including shopping, travel, motoring and days out) Job Role : Make full use of all IT systems, TMS and customer portals to ensure efficient fleet ...

recruiting for a Team Manager to lead a busy Helpdesk team, ensuring the efficient delivery of planned maintenance, reactive works, and customer service activities. You'll be responsible for managing team performance, maintaining service standards, and supporting operational success. Key Responsibilities Lead, motivate, and develop a Helpdesk … jobs are completed efficiently. Support recruitment, inductions, and employee relations activities. Build strong relationships with customers and internal stakeholders. Promote a high standard of customer service. Ensure compliance with Health & Safety procedures and company policies. About You Previous experience managing or supervising a team. Strong communication and people management ...