76 to 100 of 175 Customer Service Jobs in the Midlands

just want to manage support, you want to own the customer experience end-to-end. If turning complex problems into loyal, long-term customers is your thing, this role was built for you. When ERP software sits at the heart of a business, customer service ...

communications to system users Provide high-quality support to internal and external users of Digital Services Work with the Systems Manager to maintain a customer-focused, reliable and effective service Gather and share information on system changes, issues and new features with colleagues and staff across the Group … ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues. We are committed to creating and maintaining a fair and supportive working ...

Title: Customer Support Executive Location: Newport/Telford Work Pattern – Hybrid (Mon and Tues in office) Type: Permanent, full-time Salary: £35,000 base – plus additional earning potential About the Role: We are looking to hire a new Customer Support Executive to play a key role in providing … support to an ever growing client base. You will be working with existing customers, taking payments, solving problems and working to provide the best service possible to our clients. You will be assisting customers with their annual subscription renewals and delivering a “best in class” customer experience ...

Support Technician - Stourbridge - MSP - £30K (DOE) You'll be joining a well-established MSP with a close, collaborative service desk of eight IT Technicians. Known for consistently high standards of customer service, the business is continuing to grow and is looking to add another driven and enthusiastic … team member to support that expansion. Skills & Experience Required: Background in a service desk, on-site support, or other customer-facing IT role Strong working knowledge of Windows 11 OS, and Windows Server environments Experience administering Microsoft 365 (including SharePoint and OneDrive) Azure AD/Entra ID administration ...

seamless support of our customers estates. Your insights and expertise will be vital in supporting the teams success, making a real impact on our customer experience. Youll need to either hold current Government SC clearance or be eligible to achieve it. The role also requires working 5 days … week at our offices, so please bear this in mind when applying What youll do Resolve incidents and fulfil service requests, ensuring we meet SLA targets and provide excellent customer service Guide and support other 2nd Line Analysts, offering assistance with escalations and helping to maintain ...

Permanent Location: Wolverhampton, UK (Onsite) Number of hours: 40 hours per week – full time Are you looking to take on a role in IT Service Desk and Request Management? We have an exciting opportunity for you – Desktop Support Engineer. Careers at TCS: It means more TCS is a purpose … concerns and share as needed Proactively takes responsibility, owns any issues arising and follows through to resolve them (get the required result) Has Made customer-oriented decisions and shares great stories of exceptional customer service Ensure that problems are logged, investigated, resolved and closed within agreed timescales. ...

Life on the team An opportunity has arisen for a First Line analysts to join a Service Desk team for one of our prestigious customers. The role will focus on providing a top-class service as a first point of contact for anyone with IT related issues. This … resolution within agreed SLAs. Although this is a First Line Analyst role, there may also be 2nd line aspects too. Based on the customer site in Nottingham or Milton Keynes, you will be working in a small team. Prior technical knowledge of hardware and software is an advantage ...

progress in your career. The Role You'll play a key part in delivering high-quality 1st/2nd line support across a varied customer base, working with technologies such as: Windows 10/11 & Windows Server Microsoft 365 (Teams, Exchange, SharePoint) Networking (DNS, DHCP, firewalls, switches, VPNs) VMware … Virtualisation Azure cloud services Hardware troubleshooting & device configuration General IT support, ticket management, and customer communication This is a hybrid role offering a mix of office and home working, ideal for someone eager to grow their skills in a structured, well-supported environment. What You'll Be Doing Resolving ...

role in maintaining secure, compliant, and high performing digital workspaces for end users, supporting hardware, software, and mobile technologies while delivering an excellent customer experience. Key Responsibilities Provide 2nd Line End User Support for hardware, software, and application issues Manage incidents and service requests via the ITSM platform … Experience delivering Laptop Refresh/Device Rollout programmes Familiarity with ITSM/ITIL environments Understanding of Active Directory administration Basic network troubleshooting skills Excellent customer service and communication skills Comfortable working in client-facing environments Full UK driving licence (essential) Desirable Skills Experience with Mobile Device Management platforms ...

Newark- £28K Provide first-line technical support to internal users across multiple sites Opportunity to gain an ITIL Level 3 qualification Mix of service desk work, hardware/software support, and basic network/server monitoring Flexibility required for occasional out-of-hours work linked to major ICT projects … supporting a well-established, forward-thinking public sector organisation with a strong people-first culture. They pride themselves on delivering a high-quality service to internal users and the wider community, with a real focus on employee wellbeing, development, and professional growth. The organisation fosters a supportive and inclusive ...

cloud systems. You will take ownership of escalated technical issues, support the delivery of IT projects, and play a key role in maintaining high service levels for customers. For the right person, this position offers genuine progression into 3rd line support and project-based work, alongside a competitive salary … systems and remote management tools Confident deploying laptops and desktops, including imaging and configuration Strong troubleshooting and problem-solving ability Excellent communication skills and customer-focused approach Full UK driving licence and access to own vehicle (essential) Desirable: We are particularly interested in candidates who have assisted with ...

Internal Sales Support | Birmingham We are looking for an organised and customer‐focused Internal Sales Support professional to join our team. You will handle customer enquiries, process sales orders, and support the sales team to ensure smooth day‐to‐day operations. Key Responsibilities Manage customer calls … enquiries Process and track sales orders Liaise with internal teams to resolve issues Support the sales team with admin and customer updates What You’ll Bring Strong customer service and communication skills Good organisational skills and attention to detail Experience with CRM or order‐processing systems ...

INSTALLATION AND SERVICE ENGINEER (Remote Stoke-on-Trent Area) FULL TRAINING WILL BE PROVIDED (if you are comfortable with general IT and DIY skills please read on). Salary - 30,000 + Benefits 6 Months FTC - to start, with a view to go Permanent Applicants MUST be able … This position would suit a confident 'handy person' someone comfortable with home/general DIY, ability to confidently use power tools and extremely strong customer facing skills whilst working closely with clients (in their homes) to ensure that all installations are completed efficiently and to the highest standards. ...

Expertise (relating to specialist knowledge and expertise required to undertake the role) Essential: Hands on experience supporting and configuring Dynamics 365 (Sales and Customer Service modules). Solid understanding of the Microsoft Dataverse Good understanding and experience using Power Platform tools (Power Automate, Power BI, Power Pages). … Good understanding of IT support processes and service management. Strong troubleshooting skills and logical, structured approach to problem-solving. Clear written and verbal communication skills. Beneficial: Experience supporting integrations between Dynamics 365 and other business platforms. Experienced in managing deployment pipelines Familiarity with data governance, access control, and compliance ...

depth knowledge of network and data centre environments. Advanced PowerShell scripting and automation skills for repetitive tasks and small-to-medium complexity solutions. Exceptional customer service skills and ability to communicate technical concepts to non-technical audiences. Strong organizational, analytical, troubleshooting, and decision-making abilities. Self-motivated, able ...

Title: Internal Sales Support Location: BirminghamSalary: £30,000 We're looking for a proactive and customer-focused Internal Sales Support professional to join a busy and growing sales team based in Birmingham. This role is vital to the smooth running of the sales function, providing day-to-day support … sales team while delivering excellent service to customers. If you're organised, personable, and enjoy working at the heart of a commercial operation, this is a great opportunity to develop your career in sales support. The Role Reporting into the Sales Support Manager, you'll play a key role ...

performance. THE ROLE You will provide Level 2 deskside and on-site support within a ticket-driven environment, taking ownership of incidents and service requests from logging through to resolution. Key responsibilities include: Providing Level 2 deskside support in a ticket-based IT support environment . Managing and resolving … incidents and service requests within agreed SLAs. Troubleshooting, laptops, desktops, and peripherals. Performing device builds, swaps, upgrades, and replacements. Updating tickets with clear, accurate resolution notes. Escalating unresolved issues to 3rd line teams where appropriate. Supporting users both remotely and on-site. Maintaining clear technical documentation and handover notes. ...

next step. You’ll need: A full driving licence and willingness to travel between the two offices Some experience in IT support, troubleshooting, or customer service A genuine interest in IT and a desire to build a long-term career A helpful, customer-focused approach — you enjoy …/finish times where needed) Holiday: 34 days including bank holidays, plus Christmas shutdown, a birthday day off (in your birthday month), and a service ...

contract savings, clearly differentiating Production System benefits from continuous improvement activities. Oversee change management, innovation, benefits delivery, and new business initiatives to enhance overall customer service performance. Champion a positive, people focused culture across all sites, fully aligned with business strategy and vision. Ensure operational excellence by continuously … standards, and applying Lean/Six Sigma methodologies. Build and develop improvement teams, embedding CI capability and best practice across the network Maintain strong customer partnerships and support business development through value-added service propositions What we would like you to bring Proven track record in continuous improvement ...

with overtime 50,000 Company Van with Personal Use About the Role Our client is seeking an experienced Fire & Security Service Engineer to join their growing team based in Scunthorpe. This is an exciting opportunity for a skilled professional to work on a diverse range of fire and security … systems across national sites. Key Responsibilities You'll be responsible for the servicing and maintenance of: The fire and security engineer will service fire alarm systems (conventional, addressable, and aspirated) The fire and security engineer will service intruder alarm systems The fire and security engineer will service ...

with the power of one of the worlds leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! JOB DETAILS Hours of work - Monday to Friday -7am - 4pm 42.5 per week We are looking for an Installations Driver to join … team in our Lincoln office. This role is ideal for someone who enjoys being on the road, takes pride in delivering outstanding service, and likes working hands-on with technology whilst ensuring all given tasks are completed in expected time scales. Responsible for daily checking and correct loading ...

with the power of one of the worlds leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! JOB DETAILS Hours of work - Monday to Friday -7am - 4pm 42.5 per week We are looking for an Installations Driver to join … team in our Lincoln office. This role is ideal for someone who enjoys being on the road, takes pride in delivering outstanding service, and likes working hands-on with technology whilst ensuring all given tasks are completed in expected time scales. Responsible for daily checking and correct loading ...

team. Create product documents and manuals, register equipment with relevant bodies. Provide suitable information for AI bots and Technical Support Team to reference. Good customer service values and compiling customer complaint responses. Responsibilities: Tech support diagnostics and fix guides compilation and management (2nd and 3rd line content … flow, make available, resource utilisation) End User Manuals Declarations of Conformity Translation of documents Ad hoc documentation support to staff/departments Review of customer contracts/agreements, T&Cs, etc and provide Creation and maintenance of internal policies – aligned with HSEQ Skills: Excellent English written skills with ...

verify successful builds and software installations.* Repackage hardware for delivery to various sites.* Serve as a technical liaison with IT staff and assist with customer inquiries.* Manage asset records and data entry into various applications (training provided).* Liaise with logistics partners to coordinate deliveries and collections.* Communicate effectively … both written and verbal.* A methodical approach with keen attention to detail, thriving under pressure.* The ability to work independently with minimal supervision.* Prior customer service experience is a plus!Why Join Us?* Exciting Environment: Be part of a dynamic team that values your contributions and fosters growth. ...

recruiting an Onsite Level 2 IT Support Engineer to join a committed and customer focused support team, providing deskside and walk up support for users within a fast paced, professional environment. This is a hands on, user facing role where you will work directly onsite, resolving hardware and software … issues while delivering a consistently high standard of customer service. Your New Role As part of a wider onsite support team, you will be responsible for providing day to day Level 2 support to end users. You will receive tickets throughout the day and work closely with users ...