76 to 100 of 304 Customer Service Jobs in the Midlands

Are you a motivated individual with a Level 3 qualification (a BTEC or equivalent) who enjoys solving problems, learning new skills, and delivering excellent service? Would you like to develop your knowledge of technical support, and logistics as part of a friendly supportive team? If so, this apprenticeship is the ideal next step in your career. Role As an … Logistics Assistant, you'll gain a broad understanding of how our products work and how we support customers. You’ll learn to assist with technical enquiries, plan deliveries, schedule service work, and update customer records in our CRM system. This is a varied role that combines customer communication with logistical coordination, working closely with colleagues in our … service, engineering, and delivery teams. Full training and support will be provided throughout your apprenticeship. Key responsibilities: Learn how hot tubs are built and operate to provide helpful technical support and troubleshooting advice Assist customers by phone and email in a clear, friendly, and professional manner Process parts enquiries and sales, helping customers find the right solutions Organise pre More ❯

Amazon FBA, eBay, Magento, BigCommerce, EKM, Shopify and many more, to direct integrations with the likes of DPD, Royal Mail Click & Drop and MetaPack. Whilst we've experienced 200% Customer Business Growth we know the true potential of our market and we'd love to bring you on to the team to support us as we grow. Role at … Depending on Experience Plus Complete Benefits Package Including Enhanced Pension and Life Cover, Performance Bonus and More... Full Time - Permanent Values/Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do Company: Award-Winning ERP SaaS provider powering SME retail Your Background/Skills: Software Implementation, Software Demonstration/Training, Customer Support, Excellent … hear from you. The Opportunity: As the Client Onboarding Consultant, you will play a key role in overseeing software implementations, delivering user training, supporting software demonstrations, and providing ongoing customer consultation as needed. To succeed in this role, you will have experience in software functionality - particularly in demonstrations and/or training. A strong understanding of business processes, software More ❯

Software Support Analyst Application Deadline: 31 August 2025 Department: Customer Support Employment Type: Permanent - Full Time Location: Coventry, UK Reporting To: Elizabeth Ambrose Description As a Software Support Analyst (internally known as Service Desk Analyst), you will be the first point of contact for all customers regarding software related issues. Requests will come through to the service desk via phone, email and web chat so it is important that you possess excellent written and oral communication skills and can deliver high levels of customer service at all times. All enquiries must be logged on to the Service now application so that all tickets can be effectively tracked and managed and you will be … responsible for the efficient and timely escalation of issues and keeping customers informed of progress and/or resolution. You will be expected to identify opportunities to improve the service provided to our customer base and ensure that at all times the company is represented as professional, courteous and helpful. Key Responsibilities • Provide 1st Line Support to all More ❯

tasks: Providing remote IT support for a range of customers to 1st/2nd line level. Ensuring all actions are logged and managed via the IT helpdesk + visiting customer sites to complete IT service requests. System monitoring, error logging, fault-tracking + IT incident management to ensure maximum service availability. IT asset tracking, service provisioning … Windows Server, Active Directory (AD), DHCP, DNS, Group Policies, Office 365, RRAS + basic understanding of Networks. Soft skills: problem solving, attention to detail, logical, proactive, prioritisation + strong customer service skills. Benefits: Salary to £28k (DOE) + pension + healthcare + 28 days holiday (including BHs) + support to gain IT accreditations + more. More ❯

Role: Service Delivery Analyst Location: Fully Remote (Initial 1 Week Induction in Birmingham) Salary: £35,000 - £45,000 Network IT are looking for a Service Delivery Analyst, someone who has exceptional experience in a SOC (Security Operations Centre) interfacing into clients and customers to ensure high standards of service delivery within the SOC. The successful candidate will … opportunity for someone who is a Level 1 or Level 2 SOC Analyst who is looking to use their technical expertise from a top-down perspective to ensure efficient service delivery of our client's SOC environment. Responsibilities To operates as a customer service intermediary in between the technical SOC environment and our client’s customer … as a point of escalation for incident resolution. Build and maintain professional relationships/rapports with critical client stakeholders. Curate, design and present concise and information data in monthly service reports. Experience Required Previous Security Operation Centre/SOC experience. Knowledge of SOC tooling (SIEMs, EDRs – e.g. Sentinel, CrowdStrike, Defender). A knowledge and understanding of common SOC threats. More ❯

ICT Service Support Engineer Salary - £29,093 - £32,654 (Grade 5) Hours - 37 hours per week Contract type - Fixed Term 24 Months Full UK Driving License Required Workstyle - on location The City of Wolverhampton Council is seeking to strengthen its ICT service by recruiting a Service Support Engineer to join our dynamic and forward-thinking team. This … support team that thinks out of the box. Our aim is to provide exceptional services, including advice, support, and implementing solutions for various customers in an enterprise environment. The Service Support Engineer will be part of a professional, friendly, and energetic team. You will have the ability to champion a culture of change and improvement, providing 1st and 2nd … line ICT support to 4,500 customers, including maintaining and supporting equipment, software, and services. You must have excellent customer service and communication skills, with the ability to relay technical information to diverse audiences. Recent experience in an ICT support environment delivering 1st and 2nd line support in an enterprise setting is essential and can be demonstrated through More ❯

About the Role As a Customer Delivery Associate, you'll be the first point of contact for client queries, taking ownership of inquiries, requests, and issues from start to resolution. You'll work closely with internal teams to ensure timely and effective solutions, while also contributing to service improvement initiatives and ensuring the highest levels of client satisfaction. … Key Responsibilities Customer Support (50%) Manage a shared inbox for client inquiries and requests Coordinate responses and solutions with internal teams Handle escalations and arrange renewal meetings Maintain detailed client records Data & Reporting (25%) Compile reports, metrics, and graphical data Track service levels, financial, and resource metrics Maintain accurate client documentation Reports (15%) Attend remote service reviews … and create client reports Monitor and report on SLAs Promote best practices in service management Continuous Improvement (10%) Identify areas to enhance client experience and internal processes Collaborate on improvement initiatives Participate in ongoing training and development Ideal Candidate Profile 1-2 years in customer service or sales (preferably in IT) Proficiency in Microsoft Office Suite Excellent More ❯

Excellent Benefits Ready to Lead, Inspire, and Drive IT Excellence? Are you a passionate IT leader who thrives in fast-paced environments and loves empowering teams to deliver exceptional service? Our client is looking for an IT Helpdesk Manager to take the reins of a high-performing support team and elevate our IT operations to the next level. Why … sharpen both tech and soft skills. Deliver insightful reports on helpdesk performance and initiatives. ITIL Process Management Champion ITIL best practices across the helpdesk. Monitor KPIs and drive continuous service improvements. Ensure compliance and foster a culture of process excellence. Technical Expertise Provide hands-on support across the Microsoft tech stack (Windows Server, Active Directory, Office 365, Azure). … Troubleshoot complex issues and lead the integration of new technologies. Customer Service Excellence Be the voice of outstanding customer service. Build strong stakeholder relationships and use feedback to enhance service delivery. What Were Looking For Proven experience managing an IT helpdesk or support team. Strong grasp of ITIL principles (certification a big plus). Deep technical More ❯

We’re looking for an IT Service Desk Apprentice to gain hands-on experience supporting users across a dynamic professional environment. You’ll play a key role in supporting the IT team by assisting staff with a wide range of technical issues and gaining hands-on experience troubleshooting hardware, software and network problems. Role Providing first-line support for … offboarding) Supporting and learning systems such as Active Directory, Microsoft Exchange, and Office 365 Logging all support requests and documenting troubleshooting steps Ensuring compliance with IT policies and maintaining service standards Collaborating with the Service Desk Manager and wider teams to resolve cross-functional issues Delivering great customer service by responding to user queries promptly and More ❯

2nd Line IT Support Technician Up to £30K Stourbridge About the role The role will be responsible in providing 2nd-line technical support to resolve IT helpdesk service requests which cannot be solved by 1st-line as well as dealing with overflow service requests to support the helpdesk and being our representative while visiting our clients at their … The creation, maintenance and publishing of support documentation in order to assist colleagues in the quick resolution of incidents and to enable users to become more self-sufficient. Visiting customer sites to provide support and install new systems. Person Specification Experience and understanding of: o Microsoft Azure, Microsoft Intune/Endpoint Enrolment. o Power Automate and PowerShell scripting. o … a knowledge and understanding of earlier versions. o Antivirus concepts and remote management tools. o Networking knowledge including: wireless, VoIP, structured cabling, routing concepts, VPN and managed networks. Great customer service skills. Confident communicator via email, telephone, and face to face. Desire to learn new products and technologies. Can-do attitude. Posses a logical approach to troubleshooting. Beneficial More ❯

Fire and Security Service Engineer Location: Nottingham - and surrounding areas Salary: Up to £40,000 basic with OTE £50,000 upwards Contract Type: Full-time, Permanent We are recruiting on behalf of a leading national provider of fire and security solutions, trusted by thousands of businesses across the country. With many years of industry experience, this team prides itself … on delivering exceptional service and high-quality, reliable systems. They are now looking to expand their team of expert engineers who share their commitment to safety and customer satisfaction. What's on offer for a Fire and Security Service Engineer? Competitive salary with performance-related bonuses. Company van, tools, and mobile phone. Ability to manage your own … public holidays) Pension scheme and other company benefits. Opportunity to work with a highly regarded national company with a reputation for excellence. The role of a Fire and Security Service Engineer: We are seeking a skilled and motivated Fire and Security Engineer to join my client. As a key member of their field team, you will be responsible for More ❯

ensuring rapid resolution and minimising impact on services and data integrity Engage in stakeholder forums (end-users, third party agencies or other functions within IT), obtain feedback, to promote service understanding Support regular system monitoring and alerting to verify the integrity and availability of appropriate resources and their associated processes to allow services to perform effectively and in line … and openly communicate risks, operational problems and tickets ascertaining business impact and escalating where appropriate Respond to requests for support in a timely fashion, ensure it meets the agreed service levels. Ensuring that customer Service is of a high standard and continually improved Follow appropriate controls over configuration, change, maintaining the appropriate level of documentation, training and … and reference resources are created to describe changes Identify and document gaps in services highlighting underlying performance, recommending solutions where known, to contribute to the improvement of services Support Service Transition and Integration in part taking in onboarding activities to support the Greencore service mode What we're looking for: Operation Systems (Windows Server 2008 r2 More ❯

ensuring rapid resolution and minimising impact on services and data integrity Engage in stakeholder forums (end-users, third party agencies or other functions within IT), obtain feedback, to promote service understanding Support regular system monitoring and alerting to verify the integrity and availability of appropriate resources and their associated processes to allow services to perform effectively and in line … and openly communicate risks, operational problems and tickets ascertaining business impact and escalating where appropriate Respond to requests for support in a timely fashion, ensure it meets the agreed service levels. Ensuring that customer Service is of a high standard and continually improved Follow appropriate controls over configuration, change, maintaining the appropriate level of documentation, training and … and reference resources are created to describe changes Identify and document gaps in services highlighting underlying performance, recommending solutions where known, to contribute to the improvement of services Support Service Transition and Integration in part taking in onboarding activities to support the Greencore service mode What we're looking for: Operation Systems (Windows Server 2008 r2 More ❯

Are you a Customer Support Engineer? Do you have prior experience troubleshooting PLC systems? Are you confident liaising with customers and supporting them with technical issues? If so, I am actively hiring for a Customer Support Engineer to join an automation business on a permanent basis. Customer Support Engineer Permanent Position Days and Nights shift pattern (Panama … Shift – 42 hour week) Market Harborough Customer Support Engineer Job Description Maintaining positive customer relationships ensuring they are supported during breakdowns and providing professional telephone support for both internal, external and PLC related topics Managing the hotline ticket systems for IT, facilities and controls Ensuring accurate documentation is added to the system from calls had with customers Attending … sites during support office ours to support project works and training Troubleshooting PLC problems with end customers Customer Support Engineer Essential Experience/Skills/Qualifications Must be able to troubleshoot PLC systems (Siemens TIA/Step 7 is advantageous) Flexibility to travel when required Strong customer service/support experience within a technical environment Automation or More ❯

Product Manager – CRM/Customer Relationship Management/Product Management/Customer/Marketing/Sales/Data/AI/Based in West Midlands/£60,000 – 75,000 bonus. One of our leading clients is looking to recruit a Product Manager with expertise in CRM. Permanent role Location – West Midlands/Birmingham/Solihull – 2 days … per week in the office Salary £60,000 – 75,000 bonus You will collaborate closely with marketing, sales, customer success, engineering, and data teams to build and optimise customer journeys across multiple channels and building platforms. Responsibilities: Define and execute the CRM product roadmap aligned with business goals and customer needs. Own end-to-end delivery of … and analytics to define KPIs, measure campaign and product impact, and continuously optimise the CRM strategy. Identify opportunities to integrate CRM with other systems (e.g., CDPs, marketing automation tools, customer service platforms). Gather requirements from stakeholders, write user stories, and prioritise work in the product backlog. Stay up to date on CRM best practices, tools, and technologies More ❯

Product Manager CRM/Customer Relationship Management/Product Management/Customer/Marketing/Sales/Data/AI/Based in West Midlands/£60,000 75,000 + bonus. One of our leading clients is looking to recruit a Product Manager with expertise in CRM. Permanent role Location West Midlands/Birmingham/Solihull … days per week in the office Salary £60,000 75,000 + bonus You will collaborate closely with marketing, sales, customer success, engineering, and data teams to build and optimise customer journeys across multiple channels and building platforms. Responsibilities: Define and execute the CRM product roadmap aligned with business goals and customer needs. Own end-to-end … and analytics to define KPIs, measure campaign and product impact, and continuously optimise the CRM strategy. Identify opportunities to integrate CRM with other systems (e.g., CDPs, marketing automation tools, customer service platforms). Gather requirements from stakeholders, write user stories, and prioritise work in the product backlog. Stay up to date on CRM best practices, tools, and technologies More ❯

enhanced by providing resilient infrastructure in the cloud, improving availability to reduce impact to trade. The IT Operations team are investing heavily in building internal capabilities from a new Service Desk and Proactive Monitoring teams to expanding its Delivery capabilities in delivering million pounds infrastructure and Back Office projects. Tech teams are undergoing a diverse range of technical training … dedicated team of experts to deliver support through our inhouse ticketing system. The Tech Support team works alongside the core vertices inside of the IT operations division, including IT Service Management, Infrastructure Support, Network Support, and the Service Desk Support team who are a dedicated 1st line channel for the retail arm of the business. H&B's … and chat Manage and resolve support tickets through our internal system Assist in technical projects, system maintenance, and new user setups Act as a 2nd line escalation point for Service Desk tickets Maintain IT systems, software distribution, and device management Contribute to the IT knowledge base and help train colleagues Be the first point of contact for walk-in More ❯

Role Overview Were seeking a technically skilled and customer-focused IT Support Specialist (Level 2) to join our dynamic and growing team. If you thrive in a fast-paced environment, enjoy tackling complex technical challenges, and are passionate about working with the latest Microsoft cloud technologies, wed love to hear from you. In this varied and rewarding role, youll … provide high-quality telephone, remote, and on-site support to a diverse range of customers. Youll play a key part in delivering exceptional service while following established processes and contributing to continuous improvement across our support operations. About Us Were a well-established and highly regarded Managed IT Service Provider based in Wollaston, Northamptonshire. With over 20 years … procurement, cloud and connectivity solutions, and full-scale IT project management. Were a tight-knit, friendly team working from a modern, high-spec office environment, committed to delivering exceptional service while fostering a positive and collaborative workplace culture. We pride ourselves on building long-term relationships with our clients by offering reliable, forward-thinking IT solutions tailored to their More ❯

site security team by being flexible and reliable to cover shifts as required, this includes working a variety of shifts. You will be responsible for providinga high level of customer service to visitors to the site, ensuring the safety of all visitors and completing patrols andremaining vigilant at all times. Dutiesinclude: Protecting the client's property, people and … bycomplying with legal requirements Contributing to team effort by accomplishing relatedresults as needed Acting as a first line support to customers and visitorsto site, providing a professional and friendly service Understanding the needs of our customer, respondaccordingly to customer queries and requests and take appropriate action Maintaining professional conduct at all times Requirements Full5-year employment checkable history Validfrontline SIA licence CCTV & DS CustomerService experience and confidence to handle conflict in a correctmanner Flexibleto meet the job requirements Excellentcommunication skills both written and verbal Smartappearance and be well-groomed Reliableand punctual Highlevel of enthusiasm More ❯

site security team by being flexible and reliable to cover shifts as required, this includes working a variety of shifts. You will be responsible for providinga high level of customer service to visitors to the site, ensuring the safety of all visitors and completing patrols andremaining vigilant at all times. Dutiesinclude: Protecting the client's property, people and … bycomplying with legal requirements Contributing to team effort by accomplishing relatedresults as needed Acting as a first line support to customers and visitorsto site, providing a professional and friendly service Understanding the needs of our customer, respondaccordingly to customer queries and requests and take appropriate action Maintaining professional conduct at all times Requirements Full5-year employment checkable history Validfrontline SIA licence CCTV & DS CustomerService experience and confidence to handle conflict in a correctmanner Flexibleto meet the job requirements Excellentcommunication skills both written and verbal Smartappearance and be well-groomed Reliableand punctual Highlevel of enthusiasm More ❯

site security team by being flexible and reliable to cover shifts as required, this includes working a variety of shifts. You will be responsible for providinga high level of customer service to visitors to the site, ensuring the safety of all visitors and completing patrols andremaining vigilant at all times. Dutiesinclude: Protecting the client's property, people and … bycomplying with legal requirements Contributing to team effort by accomplishing relatedresults as needed Acting as a first line support to customers and visitorsto site, providing a professional and friendly service Understanding the needs of our customer, respondaccordingly to customer queries and requests and take appropriate action Maintaining professional conduct at all times Requirements Full5-year employment checkable history Validfrontline SIA licence CCTV & DS CustomerService experience and confidence to handle conflict in a correctmanner Flexibleto meet the job requirements Excellentcommunication skills both written and verbal Smartappearance and be well-groomed Reliableand punctual Highlevel of enthusiasm More ❯

Are you a seasoned Dynamics 365 Developer ready to take the lead on impactful projects? Join a dynamic, product-focused organisation where your expertise will shape the future of customer engagement and service delivery. My Global leading client are looking for someone who thrives in a collaborative, agile environment and is passionate about building smart, scalable solutions across … Customer Service , Marketing , and Sales modules using the Power Platform and Dynamics 365 . What you’ll be doing Lead the design and development of custom solutions in Dynamics 365 and Power Platform, ensuring alignment with business goals and best practices. Integrate Dynamics 365 with other systems to streamline data flow and automate processes. Customise and configure applications More ❯

Are you a seasoned Dynamics 365 Developer ready to take the lead on impactful projects? Join a dynamic, product-focused organisation where your expertise will shape the future of customer engagement and service delivery. My Global leading client are looking for someone who thrives in a collaborative, agile environment and is passionate about building smart, scalable solutions across … Customer Service , Marketing , and Sales modules using the Power Platform and Dynamics 365 . What you'll be doing Lead the design and development of custom solutions in Dynamics 365 and Power Platform, ensuring alignment with business goals and best practices. Integrate Dynamics 365 with other systems to streamline data flow and automate processes. Customise and configure applications More ❯

On-Site IT Support Engineer Walsall£30,000-32,000 (Depending on experience) REED Technology are recruiting on behalf of an organisation seeking a proactive and customer-focused On-Site IT Support Engineer (1st/2nd line) to join their dedicated IT Services team based in Walsall.This is an exciting opportunity to join a fast-paced environment where you … telephony systems. Manage hardware deliveries, storage, and disposal in accordance with company procedures. Perform PC imaging, equipment repairs, and device recycling tasks. Maintain accurate records of incidents, assets, and service requests via the service management tool. Administer user accounts and security access using Microsoft Active Directory. Work with Microsoft Intune and basic PowerShell scripts (desirable). Travel to … other UK sites as required (full UK driving licence essential). Experience Experience in a service desk or IT support role. Strong working knowledge of Windows 11, Microsoft 365, and Active Directory. Good understanding of LAN/WAN, TCP/IP and general networking principles. Familiarity with mobile device management (Microsoft Intune preferred). A passion for IT and More ❯

Van + On-Call Bonus Join a leading equipment hire specialist offering long-term career growth, advanced training, and exceptional earning potential. As a Mobile Generator Engineer, you'll service, maintain and repair diesel generators ranging up to 1250kVA across customer sites in Northamptonshire, Leicestershire and surrounding areas. You'll be part of a supportive engineering team, attending … card provided 23 days annual leave plus bank holidays Clear career progression within a national business Pension scheme and additional company benefits Key Responsibilities as the Mobile Generator Engineer: Service, fault-find and repair mobile diesel generators (up to 1250kVA) Attend breakdowns and complete preventative maintenance Complete service reports and compliance documentation accurately Participate in an on-call … rota with generous standby and overtime pay Deliver high levels of customer service and uphold strong safety standards About the company: National equipment hire group with a strong engineering backbone Invests heavily in staff development and accredited training Operates one of the UK's largest and most modern generator fleets Known for internal promotion and structured career paths More ❯