101 to 125 of 138 Service Management Jobs in the Midlands

Company: Our client is a well-established and successful global organisation with multiple operational sites across the country. Known for delivering high levels of service to its customers, the business continues to invest in technology and infrastructure to support its operations and future growth. They are now looking … access controls within Active Directory and business applications. Support Windows Server environments and assist with ongoing system maintenance. Assist with SQL Server administration, user management, monitoring and backup activities. Support backup and recovery solutions, including performing backup checks, restores and disaster recovery testing. Assist with network infrastructure support, including ...

migration activities underway, the successful candidate will play a key role in supporting and maintaining the environment following migration, resolving technical issues and ensuring service stability. Key Responsibilities Provide third-line support across Windows Server, Active Directory and associated enterprise infrastructure. Administer, configure and troubleshoot SharePoint Server (on-premises … Active Directory. Investigate and resolve SharePoint issues following migration, including access, configuration, functionality and performance problems. Manage SharePoint configuration, site administration, security permissions and service availability. Troubleshoot complex Windows Server, Active Directory, Group Policy, DNS and DHCP issues. Use PowerShell to support administration, troubleshooting and automation. Work alongside infrastructure ...

migration activities underway, the successful candidate will play a key role in supporting and maintaining the environment following migration, resolving technical issues and ensuring service stability. \n Key Responsibilities \n \n \n Provide third-line support across Windows Server, Active Directory and associated enterprise infrastructure. \n \n Administer, configure … Investigate and resolve SharePoint issues following migration, including access, configuration, functionality and performance problems. \n \n Manage SharePoint configuration, site administration, security permissions and service availability. \n \n Troubleshoot complex Windows Server, Active Directory, Group Policy, DNS and DHCP issues. \n \n Use PowerShell to support administration, troubleshooting ...

growing again. Right now too much knowledge sits in a few people's heads, so this hire builds the processes, documentation and central service management system that will let the business scale. You will sit on the senior leadership team, with a clear route to a Head … embed processes and documentation across operations Lead the rollout of Halo for tickets, SLAs, escalations and knowledge Manage a small technical team plus outsourced service desk and NOC partners Report operations KPIs to the leadership team every month What you will bring: Service delivery or operations management ...

Accenture is seeking a Sr Manager for Client Service Delivery in the West Midlands (Birmingham) to lead end-to-end infrastructure and cloud services delivery. The role emphasizes SLAs, KPIs, and cost control within a dynamic, global network. You will drive AI-enabled service management using Dynatrace … ServiceNow, Datadog, and Splunk IT Service Intelligence, while coordinating with IT, DevOps and business units in a security-conscious UK environment. #J-18808-Ljbffr ...

Company: Eversheds Sutherland We are Eversheds Sutherland, a global law firm, with more than 5,000 people across over 30 countries. We’re full-service with deep niche and sector experience. Whatever challenge, wherever in the world, we’re equipped and ready to meet it. We live our values … customer is Finance but we also work closely with other parts of the business. Our main role is to support and maintain the Practice Management System (SAP) which covers all the main finance areas, as well as the time recording system (Intapp Time). This is a new role ...

devices, ensuring all work meets high standards of quality and performance. You will play a key role in delivering excellent technical support and customer service, with a strong focus on accuracy, efficiency, and professionalism. Key duties and responsibilities are: Process and update repair records for incoming customer devices using … date records in internal systems, including: Diagnosis turnaround times Repair timelines Repair quotes (if applicable) Warranty status Progress updates for customer service teams Organize workload efficiently, prioritizing tasks based on urgency and impact. Maintain a clean and compliant work environment. Communicate effectively with team members and customer service ...

Provide clear recommendations when timelines, budgets, technical constraints, or business priorities require informed trade‐off decisions. Support the programme throughout discovery, implementation, cutover, and service transition activities. Technical Debt and Future Readiness: - Maintain visibility of technical debt, architectural compromises, and key dependencies across the programme. Support pragmatic decision‐making … manner. Foster collaboration and alignment across multiple workstreams while maintaining architectural integrity and consistency. Operational Readiness and Continuous Improvement: - Work closely with operational and service teams to ensure solutions are prepared for successful service acceptance. Support cutover planning, production assurance, and early‐life support activities. Ensure architectural risks ...

Provide clear recommendations when timelines, budgets, technical constraints, or business priorities require informed trade-off decisions. Support the programme throughout discovery, implementation, cutover, and service transition activities. Technical Debt and Future Readiness: Maintain visibility of technical debt, architectural compromises, and key dependencies across the programme. Support pragmatic decision-making … manner. Foster collaboration and alignment across multiple workstreams while maintaining architectural integrity and consistency. Operational Readiness and Continuous Improvement: Work closely with operational and service teams to ensure solutions are prepared for successful service acceptance. Support cutover planning, production assurance, and early-life support activities. Ensure architectural risks ...

their IT team at their head office in Burton Latimer. This is an excellent opportunity for someone with experience in IT support or a service desk environment who is looking to develop their technical skills while working towards a Level 3 Information Communication Technician (ICT) apprenticeship. You will … problem-solving and a strong commitment to customer service. To be considered, you should have: Previous experience in a 1st Line IT Support, Service Desk or similar technical support role. Knowledge of Windows 10/11 and Microsoft 365. An understanding of user account administration, ideally involving Active Directory ...

Identify process improvement opportunities through proactive system monitoring and analysis Conduct diagnostic testing to troubleshoot issues and recommend system enhancements Respond to incidents and service requests by developing practical, user-friendly solutions Create customised scripts and configure applications to support daily operations Oversee system integrations, including developing and maintaining … maximise effective system usage Who They're Looking For: Strong analytical and problem-solving abilities Excellent communication, interpersonal and collaboration skills Effective organisational, time management and documentation capabilities Deep technical knowledge of IFS Apps10 and/or IFS Cloud Proficiency in ERP development tools and PL/SQL coding ...

hands-on, cloud-first engineering role for someone who builds and secures Microsoft 365 and Azure, rather than someone who supports it from a service desk. You will own the configuration, hardening and continual improvement of our tenant, act as the senior escalation point for complex cloud and identity … 500. Infrastructure as Code with Bicep or Terraform. FinOps and cloud financial management. Experience in an ITIL service management environment. ...

concepts clearly High attention to detail Experience creating and maintaining technical documentation, including user stories, system documentation and database schemas Desirable Experience with IT Service Management platforms such as ServiceNow Previous experience within a fast-paced SME environment Exposure to large-scale systems integration projects What ...

across a complex, highly regulated aerospace and defence organisation. Supporting the VP Digital Risk & Compliance, this role will lead an interactive an engaging risk management process that brings risk conversations to life, challenges assumptions, and helps leaders focus on the risks that matter most. You will work with Digital … action, and measurable risk reduction. The role has a global remit and will help embed a consistent, pragmatic, and forward-looking approach to risk management across different businesses, technologies, jurisdictions, and security environments. It will provide constructive challenge, support informed decision-making, improve the quality and timeliness of risk ...

inventory transactions Integrations: EDI , REST APIs , XML/JSON , flat-file interfaces, SFTP , scheduling tools Useful tools & methods Ticketing/ITSM: ServiceNow/Jira Service Management (or similar) Process methods: Lean , Six Sigma awareness, continuous improvement mind-set What we’re looking for Proven experience as a Business ...

responsible for the force's adoption and use of information and digital technology. The department consists of three core functions as follows: Architecture Management (responsible for identifying and selecting the right technologies for the force) Delivery Management (responsible for delivering and implementing the right technologies for the force … Service Management (responsible for managing and maintaining all live, operational technology for the force) Outline of the role West Midlands Police have completed a large-scale digital transformation programme, and therefore technologies such as Cloud, Artificial Intelligence, Automation and Mobility are no longer visionary – they underpin policing today.The ...

responsible for the force’s adoption and use of information and digital technology. The department consists of three core functions as follows: Architecture Management (responsible for identifying and selecting the right technologies for the force) Delivery Management (responsible for delivering and implementing the right technologies for the force … Service Management (responsible for managing and maintaining all live, operational technology for the force) Outline of the role: West Midlands Police have completed a large-scale digital transformation programme, and therefore technologies such as Cloud, Artificial Intelligence, Automation and Mobility are no longer visionary – they underpin policing today. ...

latest Defensive Monitoring technologies and trends. Maintain an up‐to‐date understanding of current threats and trends in cyber crime. Produce high quality management and operational reports within agreed SLAs. Constantly strive to tune and improve alerts, playbooks, and automations. Maintain regular written and verbal communication with customers, suppliers … with Microsoft Sentinel and Microsoft Defender (Defender for Endpoint, Defender for Identity, Defender for Cloud Apps), including deployment, configuration, and day‐to‐day operational management within an enterprise environment. Knowledge of SIEM and EDR/EPP technologies , with a particular focus on leveraging Microsoft Sentinel and Defender to deliver ...

system administration, including user access, system updates and configuration changes. Support the onboarding of new customers, tailoring Halo to their business processes and service requirements. Work closely with experienced Halo Developers and Service Architects to design and implement technical solutions. Investigate and resolve platform-related issues, ensuring … experience administering or configuring Halo ITSM is essential. Experience creating or modifying workflows, ticket types and system configurations. A good understanding of IT service management processes and ticketing systems. Strong troubleshooting and problem-solving skills. Good communication skills, with the confidence to engage with customers and internal stakeholders. ...

requirements from BA’s and Stakeholders into effective solutions Technologies it’s useful to know include: Laravel, C#, Knockout.js Bonus points forexposure to IT service management tools such as ServiceNow and experience working within a fast-paced SME environment What you’ll get Salary … innovation without the constraints of private equity or external bankers. Experts in Wan, Lan, WiFi and Security solutions we stand out by revolutionising infrastructure management – making it seamless so our customers can focus on what matters most. With rapid growth ahead, we need exceptional talent who bring the right ...

standards in line with the audit plan approved by the AXA UK&I Audit Committee Maintaining a network of key business relationships with relevant management and staff across AXA UK&I Applying audit standards and methodology during audits, as well as providing ideas and input to the continuous improvement … such as CISA, CISM, ITIL are desirable Comprehensive experience in an audit or control function Excellent knowledge of established IT disciplines, such as security, service management, operational resilience and emerging technologies and trends Good understanding of data analytics techniques and tools Significant knowledge of audit practices and techniques ...

seeking an experienced ITSM Administrator to develop, administer and enhance its enterprise ITSM platform. You will collate requirements, configure workflows, and collaborate with service owners, technical specialists and suppliers to deliver secure, efficient ITSM solutions that support patient care. You will help optimize incident, change, asset, configuration and service ...

maintain approved IT systems, devices, telecommunications and digital services. The post holder will support the planning, coordination and delivery of small IT projects and service improvement activities, ensuring that clinical and corporate teams receive the technical guidance, resources and support needed to use technology effectively. Key responsibilities will include … post holder will support the planning, coordination and delivery of small IT projects and service improvement activities, ensuring that clinical and corporate teams receive the technical guidance, resources and support needed to use technology effectively. Supporting the deployment, implementation and ongoing use of IT systems, devices, mobile technology ...

technology estates generate vast volumes of data and telemetry. The real value lies in making sense of those signals, building a coherent view of service health and business impact, and turning insight into operational intelligence. We are looking for an Observability Architect that will define the observability strategy across … technology estate, establish trusted relationships with senior stakeholders, and translate ambition into an actionable end-to-end architecture spanning applications, cloud, infrastructure, networks and service operations. Our observability platform is powered by Splunk. Deep Splunk architecture expertise is therefore essential, as you will lead the design of the platform ...

architects use every day, creating a consistent, scalable, and integrated approach to architecture across Specsavers. You'll work closely with Product, Engineering, Delivery, Data, Service Management, and Operations teams to ensure architecture is seamlessly embedded within the wider Technology Operating Model. Your focus will be on creating clear … while ensuring they remain practical, scalable, and aligned to the needs of the wider technology organisation. We're looking for someone with outstanding stakeholder management and relationship building skills who can build alignment across multiple technology functions, influence the adoption of new ways of working, and successfully drive change ...