Inbound Service desk Analyst
- Hiring Organisation
- The Portfolio Group
- Location
- Manchester, United Kingdom
- Employment Type
- Permanent
- Salary
- £25000 - £26500/annum Annual Bonus
Take ownership of any complex technical queries and keep regular contact with client ensuring any updates and resolutions are communicated to the client. Keep CRM (salesforce) up to date ensuring all calls are logged as cases, accurately against the correct account. Provide one to one training as and when required … alongside clients with support queries. Required skills and experience In-depth and current knowledge of computer programs and hardware. Proficiency in customer relationship management (CRM) and task management software. Exceptional analytical and problem-solving skills. Advanced collaboration, communication, and interpersonal skills. Excellent organizational and time management skills. Benefits Enhanced holidays ...