Customer Success Enablement Specialist
- Hiring Organisation
- IRIS Software Group
- Location
- Manchester, England, United Kingdom
customer conversations before helping a Renewals Specialist prepare for an important commercial discussion. Later in the week you could be supporting new starters, reviewing CRM activity, identifying coaching opportunities with managers or sharing examples of great customer conversations across the wider team. You'll regularly: Coach Customer Success Managers … Reinforce behaviours introduced through formal learning programmes. Support managers by identifying coaching opportunities and performance themes. Help new starters build confidence during onboarding. Use CRM activity, call reviews and customer insight to identify development needs. Share best practice and create simple coaching resources that improve consistency across the team. 🔎 What ...