101 to 108 of 108 IT Support Jobs in the North of England

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a career that actually gives you long-term stability and flexibility? Cyber Security is one of the fastest-growing industries in the world, and you don’t need prior IT experience to get started. Our Cyber Security Career Programme is designed for people who want to reskill, retrain, and secure a new career with real prospects. You’ll gain More ❯

Key Responsibilities Service Delivery & Process Improvement Lead the delivery of all Local Technology Support (LTS) functions across the region. Develop, implement, and continuously improve processes that enhance service delivery and operational efficiency. Build strong internal and external relationships to improve service quality and customer satisfaction. Identify opportunities for process and service enhancements, driving cost savings and efficiency improvements. Manage … customer satisfaction programs, analyze feedback, and implement corrective actions in collaboration with delivery and support teams. Support supplier management processes, ensuring documentation, SLAs, and reporting standards are consistently maintained. Participate in commercial discussions to support service and cost optimization. Technical Leadership Demonstrate a solid understanding of core IT products and services such as Security, Core Architecture … End User Services, and Digital Workplace. Advocate best practices, pricing, and eligibility guidelines to ensure effective adoption of technology services. Provide insight and feedback to help shape and refine IT service offerings based on user and business needs. Oversee preparation of reports, metrics, and KPIs to support customer service reviews and performance assessments. People Management Lead, mentor, and More ❯

to manage a busy workload are essential. This role involves supporting Microsoft Windows operating systems, applications, and M365 solutions, offering exposure to a variety of technologies and client environments. It’s an excellent opportunity to grow your technical skills through hands-on experience and professional development. We’re seeking a knowledgeable, experienced, and enthusiastic engineer with a customer-first … part of a fast-paced managed service provider (MSP) environment where flexibility, reliability, and problem-solving skills are key to success. Duties and Responsibilities Provide remote and onsite technical support to customers. Receive and log incidents and service requests into the ticketing system with accurate data entry, aiming to deliver first-time fixes where possible. Process joiner and leaver … to ensure customers and colleagues have access to the latest incident and problem information. Deliver remote and onsite assistance to business clients as required. Liaise with customers, third-party support providers, and suppliers. Perform system builds, repairs, and configurations. Monitor, manage, and troubleshoot customer systems using Datto RMM. Install and troubleshoot applications. Create and update technical and process documentation More ❯

a career that actually gives you long-term stability and flexibility? Cyber Security is one of the fastest-growing industries in the world, and you don’t need prior IT experience to get started. Our Cyber Security Career Programme is designed for people who want to reskill, retrain, and secure a new career with real prospects. You’ll gain More ❯

a career that actually gives you long-term stability and flexibility? Cyber Security is one of the fastest-growing industries in the world, and you don’t need prior IT experience to get started. Our Cyber Security Career Programme is designed for people who want to reskill, retrain, and secure a new career with real prospects. You’ll gain More ❯

their team. This MSP has seen employees progress from apprentices right the way through to directors – definitely room for progression and growth. You'll be working with customers on support with plenty of project work. Likewise in this role, you have the opportunity to come up with new ideas + products to expand their service offering to the way … to have a ‘what’s next’ approach by way technology and product offerings as this MSP are looking for someone who can come in and contribute above and beyond support work. With this being in a managed services environment, the role is end to end and you’ll get involved through design, deployment and then ongoing service so the … this role being customer facing, this will suit someone had had a strong service provider background. An ideal general background of you will be having strong all-round general IT skills which is a given if you’ve worked within an MSP. This is an adult environment, so you’re not going to be chained to your desk More ❯

Information Technology Operations - Infra Tech Support Practitioner Reporting to the UKI Technology Services, the Local Technology Support Manager responsible for delivery of all LTS functions across the North of the UK, supervising a team of 3 Direct Reports while overseeing a key supplier (Vodafone). Develop and implement while improving processes which underpin service, both internal and external. … working relationships with the aim of improving service provision and customer satisfaction ratings. Manage customer satisfaction improvement process and drive through resulting actions in conjunction with appropriate delivery/support teams. Identify and implement process or service improvements, and any associated cost savings, both internal and external. Design and implement new processes as needed. Manage structured supplier and customer … structured supplier management process framework ensuring standard documentation is maintained covering OLA, SLA, contact, reporting, product catalogue and other information for each supplier. Attend commercial meetings where necessary to support price and service negotiations with suppliers. Demonstrates a deep understanding of core CIO IT Products and Services within your aligned area (Security, Core Architecture, Workstation Technology and Collaboration More ❯