101 to 125 of 131 ITIL Jobs in the North of England

We're looking for an experienced Service Transition Manager to lead the successful introduction of new and changed IT services into operational support. You'll ensure every stage of the service lifecycle is considered-from ...

confidence to discuss the implications of changes/developments with other team members and the wider IT community An understanding of the key ITIL processes Knowledge and experience of SAP Fiori applications in the Quality management area Desirable Prior completion of SAP QM courses (e.g S44100 Implementing SAP S/ ...

architecture standards, maintaining clear documentation and knowledge articles.Skills & ExperienceIT service environment within a complex organisation.Strong background in service transition, change delivery (Waterfall & Agile), and ITIL processes.Ability to understand cloud, SaaS, and on-premise architecture.Experience designing support models and working with diverse stakeholders.Excellent communication, analytical, and problem-solving skills.Confident presenting ...

Business Continuity and Disaster Recovery planning and testing Maintenance and enhancement of ISO 27001 security posture Acting as the senior technical escalation point Driving ITIL-aligned incident, change, asset, and identity management processes Leading vulnerability management, patching, and security awareness initiatives Managing third-party vendors and managed service providers Owning … enterprise networking (VPNs, VLANs, firewalls, port security) Proven Disaster Recovery and Business Continuity planning experience Solid understanding of ISO 27001, GDPR, and regulated environments ITIL-based incident and change management expertise Vendor and managed service provider oversight Strong troubleshooting capability with end-user and infrastructure issues Experience supporting SaaS/ ...

Main Purpose: Maximo Operations Technicians are client facing professionals responsible for the provision of excellent customer service and reliable Root Cause Analysis techniques to identify the causes of incidents and problems regarding system configurations, customised ...

delivery of upsell and revenue-enhancing opportunities Profitable, cost-effective service delivery Consistent SLA performance alongside visible service maturity and evolution Experience & Qualifications ITIL v4 Foundation essential, additional ITIL certifications advantageous Minimum 2 years’ experience in a customer-facing Service Management role Background within IT, Managed Services, or Telecoms Experience ...

have experience in providing remote access support, this includes providing support for wireless connectivity, VP, and VDI Services Experience of having worked in an ITIL v3 or v4 Framework environment – ITIL Certification would be highly valued, as would Microsoft Certifications Apply NOW for immediate consideration. ...

Support Analyst or in a similar role. Strong knowledge of computer systems, networks, and software applications. Excellent troubleshooting and problem-solving skills. Familiarity with ITIL best practices is a plus. Strong communication and interpersonal skills. Customer-focused with a commitment to providing high-quality support. Preferred Skills: Experience with helpdesk … Support Analyst or in a similar role. Strong knowledge of computer systems, networks, and software applications. Excellent troubleshooting and problem-solving skills. Familiarity with ITIL best practices is a plus. Strong communication and interpersonal skills. Customer-focused with a commitment to providing high-quality support. Preferred Skills: Experience with helpdesk ...

Company description At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the worlds leading businesses. We are at the heart of progress; with proven expertise and a continuous flow ...

design, requirement, development or maintenance issues that cannot otherwise be resolved by other staff. The post holder oversees the robust delivery of the following ITIL (IT Infrastructure Library) service management processes related to applications and interfaces:- Incident management Problem management Change management Release and deployment management Validation and testing Knowledge … using these systems, IT professional networks as well as with reference to appropriate clinical standards and service best practice (including, but not limited to, ITIL, PRINCE 2) and applying them to the Trusts continuous improvement of its IT services and systems. Ensures that all incidents, queries and requests for change ...

Title: F ield Service Engineer (2nd Line/ITIL Modern Service Desk) Location: HQ Harrogate & client sites across Yorkshire (Hybrid) Salary: £30,000 - £37,000 Requirements: Microsoft AZ-700 & ITIL Certification (Mandatory) Role Overview Are you a technical problem-solver who thrives on the variety of field-based work … Line Field Engineer who values user experience as much as technical resolution. Unlike traditional reactive roles, you will be a proactive partner, utilizing ITIL 4 principles to not only fix hardware and software but to identify trends build security awareness. Key Responsibilities On-Site Technical Support: Provide high-level ...

Change Enablement & Config Manager (ITIL v4), Hybrid Our client, an industry leading and national business, is looking to hire a IT Change Enablement & Config Manager with a strong background in ITIL v4-aligned practices. The successful candidate will have a background as a Change & Config Manager with strong expertise … ITIL v4-aligned practices, specifically Change Enablement and Configuration Management (CMDB). The ideal candidate will have hands-on experience as an IT Change Manager combined with proven capability in managing and maintaining a CMDB within enterprise ITSM toolsets. Please note, engagement via Umbrella Company Only; all taxes & NI deducted ...

registers and inventory systems. Support onboarding and offboarding processes. Documentation & continuous improvement: Log and manage support tickets accurately. Update internal knowledge base documentation. Follow ITIL-based service management practices. Participate in team meetings and training sessions. This role supports development of the following apprenticeship competencies: Knowledge: IT fundamentals (hardware, software … operating systems). Networking principles (TCP/IP, DNS, DHCP, LAN/WAN). Cybersecurity fundamentals. ITIL service management principles. Cloud technologies (Microsoft 365/Azure basics). Skills: Troubleshooting and problem resolution. Communication with technical and non-technical users. Supporting remote and on-site users. Maintaining system security ...

integration with DERMS. Exposure to cybersecurity standards (NERC CIP, ISO 27001, SOC2). Cloud/hybrid deployment experience (Azure, AWS). Certifications such as ITIL, Security+, or utility-specific systems training. Scripting/automation skills (Python, Bash, PowerShell) for operational efficiency Key Responsibilities: Deliver L2/L3 support for DERMS … aggregation, forecasting, optimization, scheduling, and dispatch. Participate in 24x7 on-call rotation to handle priority incidents and ensure continuous system availability. Ensure adherence to ITIL processes for incident, problem, and change management Required Qualifications: Bachelor's degree in Electrical Engineering, Computer Science, or related field (or equivalent work experience). ...

fashion and provide support and expertise to projects. Responsibilities IT problem solving as part of an integrated, hybrid internal/outsourced IT team following ITIL principles where applicable at 1st/2nd line level. Acting as an on-site escalation point for the outsourced element of the IT team providing … Server operating systems and services would be beneficial but not essential. Ability to apply a methodical approach to fault-finding. Experience working in an ITIL-governed environment. Experience of new hardware and software deployments at all stages. A "can-do" attitude combined with an empathetic and approachable demeanour regarding customer ...

Service Manager - ITIL/ITSM - hybrid - £60K Hybrid - 1 day a week in office - Manchester/Huddersfield Are you a proactive IT Service Manager who wants to lead technology service operations and ensure consistent, reliable performance across systems and platforms? In this role, you'll take ownership of incident management … Compliance to support audit readiness (ISO 27001/SOC 2). What you'll need: 5+ years' experience in IT service management, ITSM, ITIL, including awareness of Devops/Strong understanding of ITIL practices and service governance. Hands-on experience with cyber security and risk management. Familiarity with tools such ...

including writing and troubleshooting stored procedures, managing SQL Agent scheduled jobs and using SQL Server Profiler to diagnose performance and application issues. Familiarity with ITIL service management practices and working within structured SLA frameworks. Experience navigating and troubleshooting Azure Logic Apps, troubleshooting Azure Storage and supporting Azure App Services Ability … prioritise effectively under pressure and manage competing demands. Excellent communication skills, with the ability to explain technical concepts to non-technical users. Desirable Certifications: ITIL v3 or v4 Foundation certification (or higher). Microsoft Azure Developer Associate (AZ-204). Applications: Please contact James here at ISR Recruitment for further ...

dealing with escalations. In addition to the above, you will need to have good knowledge of service desk and working in an ITIL compliant environment (ITIL Qualified). This role is ideal for someone who thrives in large, enterprise-scale environments and can hit the ground running. Key Skills required … Proven experience as a Service Operations Manager, Supplier Manager or Service Desk Operations Manager. Experienced with incident and problem processes. ITIL qualified Good knowledge of Service Desk Excellent track record of managing suppliers in reaching successful outcomes. Self-starter with a proactive attitude This is a great opportunity to join ...

backup best practice. Support and deliver workload migrations, including transitions to Azure. Maintain clear documentation, technical standards, and operational procedures. Ensure compliance with ITIL, ISO, SOC 2, and GDPR frameworks. Collaborate with technical teams and stakeholders to drive continual service improvement. Skills & Experience Core Technical Skills Strong experience with … services and cloud migration processes Security & Operations Proven incident management and troubleshooting capability Strong focus on uptime, service continuity, and risk reduction Knowledge of ITIL, compliance frameworks, and best-practice controls ...

writing and backlog hygiene. Comfortable with config/policy artefacts (firewall baselines, ISE/NAC policy, DDI plans, proxy/ZTNA, SIEM rules). ITIL change fluency; ServiceNow request/change models. Preferred Certifications PSPO/CSPO; ITIL 4 Foundation; vendor fundamentals in one or more stacks (Cisco/Zscaler ...

backlogs. Familiarity with configuration and policy artefacts such as firewall baselines, NAC policies, DDI plans, proxy/ZTNA, and SIEM rules. Working knowledge of ITIL change processes and ServiceNow request/change models. Preferred Certifications PSPO or CSPO ITIL 4 Foundation Vendor fundamentals across one or more technology stacks (e.g. ...

user impact; maintain dashboards for stakeholders. Must Have Skills & Experience 5+ years' BA experience in FSI/network/security programmes; proficient with ITIL practices and ServiceNow workflows. Strong data literacy and stakeholder facilitation; able to turn qualitative risk into measurable outcomes. Preferred Certifications BCS BA; ITIL 4 Foundation; vendor ...

ITIL Accredited. Umbrella Engagement. 3 days on site. North West. 3 months initially. £575/day. Looking for an experienced ITIL Accredited Change Manager who has worked in large fast paced organisations. Will need to have experience of other Service Management Accreditation's - Configuration etc. Must have experience of Chairing ...

operate) Strong troubleshooting across multiple layers: Network Identity Endpoint Proxy SIEM/SOAR Hands-on automation experience (e.g., Ansible, Terraform, GitHub, Azure DevOps) Proven ITIL change leadership experience Major Incident Management (MIM) exposure Desirable Certifications CCNP/CCIE Zscaler Professional Fortinet NSE 4+ Splunk Admin/Enterprise Security ITIL ...

Strong exposure to suites such as SPM, ITSM, HRSD and IRM (ITOM beneficial) Solid understanding of configuration, integrations and platform governance Strong grounding in ITIL principles Delivery Leadership Experience leading enterprise-scale ServiceNow programmes Comfortable across Agile, Waterfall and Hybrid environments Strong risk management and governance capability Confident running workshops … complex, matrix-style environments helpful Exposure to bids, RFPs or proposition development advantageous Certifications (nice to have) ServiceNow accreditations (CSA and relevant module certs) ITIL, PMP or PRINCE2 Why this role stands out You'll be joining a high-performing ServiceNow practice with real momentum. There's strong leadership, genuine ...