51 to 75 of 247 ITIL Jobs in the North of England

champion exceptional levels of customer service and assist in embedding customer service principles across the IT Services Team. Assist the Helpdesk Coordinator and wider IT Services Team in embedding ITIL principles to bring about efficiencies and implement best practices. To serve as an intermediary between the 1st line and 3rd line support function, dealing with complex incidents in a 2nd … Qualifications Essential Criteria Educated to a minimum of a Level 3 qualification or IT related apprenticeship. How Identified: application Desirable Criteria Professional IT related qualification i.e. HPE Aruba, Microsoft, ITIL, PRINCE2, CompTIA A+/Network+/Security+ A degree in an IT related field. How Identified : application Experience Essential Criteria Minimum of 3 years, 1st line support in a large More ❯

after 5 years full employment. Pension contribution up to a matched 6% Free on-site parking Home broadband payment for remote dial-in support Education: Commercial exposure required Qualifications: ITIL and or MCSE desirable but not essential Job Title: Technical Services Manager Section: Information Systems (IS) Department Responsible to: Head of Information Systems Job Purpose: The Technical Services Manager will More ❯

after 5 years full employment. Pension contribution up to a matched 6% Free on-site parking Home broadband payment for remote dial-in support Education: Commercial exposure required Qualifications: ITIL and or MCSE desirable but not essential Job Title: Technical Services Manager Section: Information Systems (IS) Department Responsible to: Head of Information Systems Job Purpose: The Technical Services Manager will More ❯

response metrics Providing leadership in incident management and root cause analysis for system-related issues, while also ensuring effective change control procedures for all changes introduced to the factory (ITIL) Managing and leading a team of eight IT professionals with growth plans What the Factory IT Manager will need: Essential requirements: Bachelor s degree in Computer Science, Information Technology, Electrical … with occasional travel to other sites Ability to work in the United Kingdom without the need for visa sponsorship Desirable requirements: Knowledge of Industry 4.0 technologies and implementation experience ITIL or relevant technical certifications Prior experience in a Semiconductor Wafer Fab is a strong plus, but not essential What your benefits will include: Remuneration & Reward Base salary of More ❯

response metrics Providing leadership in incident management and root cause analysis for system-related issues, while also ensuring effective change control procedures for all changes introduced to the factory (ITIL) Managing and leading a team of eight IT professionals with growth plans What the Factory IT Manager will need: Essential requirements: Bachelors degree in Computer Science, Information Technology, Electrical Engineering … with occasional travel to other sites Ability to work in the United Kingdom without the need for visa sponsorship Desirable requirements: Knowledge of Industry 4.0 technologies and implementation experience ITIL or relevant technical certifications Prior experience in a Semiconductor Wafer Fab is a strong plus, but not essential What your benefits will include: Remuneration & Reward Base salary of More ❯

application configuration, software packaging, and automation tools. Proficient in managing access control and IT security policies. Ability to work independently and collaboratively in a fast-paced support environment. Desirable: ITIL v4 Foundation certification. Experience with cloud infrastructure management and datacentre operations. Skills & Competencies Excellent problem-solving skills and technical acumen. Ability to communicate clearly with technical and non-technical stakeholders. More ❯

IT infrastructures. Expertise in VMWare environments, Windows, Linux, Exchange 365, Azure, Intune, VEEAM, Virtual Desktops. Knowledge of Cloud Computing, Microsoft SCCM, virtual networks, and Thin/Thick Client technologies. ITIL Foundation certification or equivalent experience in a regulated ICT environment. Degree in Computer Science or a related discipline. Working for us - what we can offer you Working for the emergency More ❯

appropriately. Person Specification Education & Qualifications Essential A higher education qualification in a computing/engineering/technical discipline or relevant equivalent acquired experience combined with a vocational IT qualification ITIL Foundation Certificate (to be passed within 12 months of appointment) Desirable Microsoft Certified Professional Certificate Knowledge Essential A good knowledge of computer architecture, Windows operating systems and office applications Data … Protection and software licensing principals Directory Services/Administration Desirable ITIL Problem & Incident Management ITIL Configuration Management Desktop & application virtualisation Mobile Device Management Experience Essential Experience of supporting desktop technologies in a networked environment Experience of supporting the Windows operating system and standard office applications Desirable Experience of supporting mobile technologies Working with an ITIL based Service Desk System Administering More ❯

systems integration testing, Provide point of contact for business super-users/users after go-live and provide hands-on support as appropriate alongside colleagues and software vendors following ITIL processes, Develop and maintain plans to address incidents and service requests, directing business users and third parties, maintaining an issues and risk log, and ensuring these are cleared or mitigated More ❯

systems integration testing, Provide point of contact for business super-users/users after go-live and provide hands-on support as appropriate alongside colleagues and software vendors following ITIL processes, Develop and maintain plans to address incidents and service requests, directing business users and third parties, maintaining an issues and risk log, and ensuring these are cleared or mitigated More ❯

systems integration testing, Provide point of contact for business super-users/users after go-live and provide hands-on support as appropriate alongside colleagues and software vendors following ITIL processes, Develop and maintain plans to address incidents and service requests, directing business users and third parties, maintaining an issues and risk log, and ensuring these are cleared or mitigated More ❯

a passion for Agile methodologies - Technical expertise in mechanical engineering or process engineering, specifically Computational Fluid Dynamics (CFD) is desirable - Familiarity with platform engineering frameworks such as TOGAF or ITIL, as well as knowledge of DevOps culture. - Experience with cloud computing services (e.g., AWS, Azure) and containerisation tools (e.g., Docker, Kubernetes). - Strong communication skills, fostering understanding and collaboration across More ❯

conflicting priorities. Experience with Microsoft technologies, end-user and infrastructure hardware, network storage, and software packaging. Strong track record in implementing processes, service standards, and managing technical evaluations. Desirable: ITIL V4 Foundation Certification. Knowledge of radio systems and secure communications networks. Key Skills Strong leadership, people management, and decision-making skills. Excellent communication, stakeholder engagement, and problem-solving abilities. Proficiency More ❯

IT support or similar technical helpdesk environment Good familiarity with Microsoft 365 (Teams, Outlook, SharePoint, etc.) Comfortable working with ITSM systems to manage incidents and requests Solid understanding of ITIL principles and service desk best practices Strong interpersonal skills - calm, clear, and professional under pressure Self-starter with excellent time management and problem-solving ability Bonus Experience (not essential): Exposure … to Microsoft Azure environments ITIL certification Hands-on experience with 2nd line support tasks Company Benefits This company offers more than just a job - they offer a chance to grow. With a workplace culture that values curiosity, development, and collaboration, you'll be encouraged to stretch your skills and achieve your professional goals. You’ll join a friendly and forward More ❯

and keen to develop further skills Desirable Cyber security certifications (e.g. CompTIA Security+, Cisco CyberOps) Experience with Active Directory, asset management, or basic scripting Previous exposure to ISO 27001, ITIL or IT security policies Keen interest in issues related to a company's IT infrastructure - internet connection, routing, servers (Windows and LINUX) and IT Security Knowledge of remote troubleshooting, software More ❯

/DHCP), understanding of routers & switches Excellent problem-solving and communication skills. Ability to work under pressure and manage multiple tasks. Any MSP experience or IT certifications (MS, CompTIA, ITIL) would be a bonus. Benefits: Certification investment & training Monthly and annual recognition awards Workplace Pension Scheme Overtime available If you're looking for a dynamic role with opportunities to grow More ❯

Hands-on experience with SOC tools including SIEM, IDS, antivirus, vulnerability management platforms, and Microsoft Azure security solutions Familiarity with the MITRE ATT&CK framework Experience working in an ITIL-based service management environment How you’ll be rewarded: 26 days Annual Leave + Bank Holidays + Wellness days Private Medical Wellness Allowance - £500 Season Ticket Loan Opportunity to work More ❯

to work under pressure Professional working attitude - strong ability to communicate effectively with local and remote team members Experience in a Technical Support/Net Ops environment Desirable skills ITIL knowledge/foundation certification TCPDump/Wireshark packet capturing Experience with the following: Fortinet - FortiGates and FortiSwitches, understanding of SDWAN solutions, AWS, Azure, Netreo monitoring tools If you are passionate More ❯

focused Service Manager responsible for driving outstanding service and support within our ITSM Function. The successful candidate will be responsible for overseeing incident, problem, and change management aligned with ITIL best practices, driving continual service improvement and ensuring performance against SLAs. The role involves working closely with delivery teams and key stakeholders in understanding customer needs to provide outstanding service … SLAs, resolution times, and feedback cycles in alignment with ITSM principles to ensure consistent service quality. Incident & Change Management - Direct incident, problem, and change management activities in accordance with ITIL standards, ensuring rapid issue resolution, root-cause analysis, and long-term service stability. Technical Collaboration - Liaise closely with Salesforce and AWS specialists to coordinate upgrades, patch releases, and enhancements, ensuring … regular reviews, transparent reporting, and support for agreed technical roadmaps, all underpinned by sound ITSM practices . Service Role Model - Mentor and coach support team members, promoting ITSM and ITIL best practices across all service delivery areas to build a high-performing, process-aware team. You will have: Proven experience - at least three years of managing ITSM-based service delivery More ❯

Ability to troubleshoot hardware, software, and basic network issues Excellent communication skills, with the ability to support both technical and non-technical users Experience using ticketing systems and following ITIL-based service desk processes A proactive and customer-focused approach to problem-solving Desirable but not essential: Experience with Microsoft Azure or cloud-based IT support Knowledge of ITIL principles More ❯

IT support OR IT related degree/qualification Windows (10 & 11 knowledge) Office 365 Active Directory Some Azure Desirable skills as Second Line Support Engineer Microsoft certifications SCCM Migrations ITIL FS, Banking This is an exceptional Junior/Graduate Support Engineer opportunity to work with a leading company, with great rates and longevity on offer. Key skills: Junior Service Desk More ❯

experience (IT or non-IT industry) Experience handling IT support calls and troubleshooting technical issues Familiarity with Windows 10, Active Directory, and ServiceNow ITSM tool Basic understanding of the ITIL Framework (certification is a plus) Strong problem-solving skills with great attention to detail Excellent communication and teamwork skills Ability to work under pressure and meet deadlines If you're More ❯

5+ years in a 3rd line IT support or similar role Strong knowledge of Microsoft technologies and enterprise IT systems Experience with AV, cloud environments (private/public), and ITIL processes Ability to juggle multiple projects with excellent communication skills Desirable: Azure, VMware/Hyper-V, scripting (PowerShell) You’ll thrive here if you are: A self-starter who takes More ❯

for achieving and maintaining compliance with company cybersecurity policy. - Support disaster recovery and business continuity planning. - IT Support - ensure the smooth operation of hardware, software, networks, servers etc. - Follow ITIL-based service management processes (incident, problem, and change management) Profile Bachelor's degree in computer/electrical engineering, Information Technology. Experience in application software, knowledge of hardware, networking, and computer More ❯

Science, related field or relevant professional experience. Experience: Experience in IT service management, preferably in a higher education setting. Skills: Strong leadership, project management, and communication skills. Proficiency in ITIL and other service management frameworks. Certifications: ITIL Foundation required, further ITIL certification is highly desirable. Personal Attributes: Problem-Solver: Ability to think critically and solve complex IT issues. Collaborative: Strong More ❯