26 to 50 of 150 ITSM Jobs in the North of England

Active Directory, Citrix, Or another RDS Software · Background in IT support roles with a focus on automation. · Familiarity with integrating automation tools into IT service management platforms. · Experience in managing projects, with the ability to deconstruct tasks into manageable steps. Application Process Are you an IT professional feeling that your More ❯

high-impact solutions. • Knowledge of industry trends and their impact on business strategies, ERP strategy and service portfolio. • Relevant Agile (e.g. Scrum Alliance), IT service management and/or project management certifications. • Experience in a people or line management role. WHAT YOU'LL LOVE ABOUT WORKING HERE? We are delighted More ❯

high-impact solutions. • Knowledge of industry trends and their impact on business strategies, ERP strategy and service portfolio. • Relevant Agile (e.g. Scrum Alliance), IT service management and/or project management certifications. • Experience in a people or line management role. WHAT YOU'LL LOVE ABOUT WORKING HERE? We are delighted More ❯

improvement, stakeholder management, and team leadership. Familiarity with incident, change, and problem management best practices. ITIL Foundation (or equivalent) preferred Strong experience in IT service management and budget control Skilled in Microsoft 365 , cybersecurity best practices , and system administration Broad knowledge across IT: software , networks , cloud , FinOps , and unified communications More ❯

improvement, stakeholder management, and team leadership. Familiarity with incident, change, and problem management best practices. ITIL Foundation (or equivalent) preferred Strong experience in IT service management and budget control Skilled in Microsoft 365 , cybersecurity best practices , and system administration Broad knowledge across IT: software , networks , cloud , FinOps , and unified communications More ❯

improvement, stakeholder management, and team leadership. Familiarity with incident, change, and problem management best practices. ITIL Foundation (or equivalent) preferred Strong experience in IT service management and budget control Skilled in Microsoft 365 , cybersecurity best practices , and system administration Broad knowledge across IT: software , networks , cloud , FinOps , and unified communications More ❯

contracts, including negotiating terms, monitoring performance, and ensuring compliance with SLAs and KPIs. Experience: Professional Experience: Minimum of 10 years of experience in IT service management, with at least 5 years in a leadership role overseeing service transition activities. Experience in the retail industry or a similar fast-paced environment More ❯

Active Directory, and networking equipment. Install, configure, and maintain IT systems, applications, and user accounts. Maintain accurate records of work through the IT service management system (e.g., tickets, documentation). Escalate complex issues to 3rd line support or vendors when necessary, following proper protocols. Assist in IT projects such as More ❯

a high level of security, performance controls, and compliance. Desirable IT certifications are highly desirable, for example, Microsoft 365 Certified Associate, MCSA, MCSE etc. ITSM experience We're bold and brave when it comes to transforming business operations. Together, we achieve more for our customers, each other and ourselves. From More ❯

best practices. Manage complex technical challenges using expertise, discretion, and judgment. Qualifications Strong knowledge of Microsoft Windows OS, Autopilot, Office 365, Active Directory, Jira ITSM, network connectivity, VPN protocols, and collaboration tools like Teams and Zoom. Experience with meeting room AV hardware and office network technology. Experience implementing IT operations More ❯

role within an ITIL-based Service Management environment. Knowledge of ITIL4 practices ITIL4 Foundation certification is desirable. Familiarity with ServiceNow Problem Management and other ITSM platforms. Strong analytical skills with the ability to interpret data, identify patterns, and produce actionable insights. Ability to collaborate effectively with technical teams, suppliers, and More ❯

ownership of goods receipting process Act as an escalation point for 2nd Line support issues Experience Required At least 4 years' experience in IT Service Management principles and processes High level of proficiency and knowledge of working in a Corporate IT environment Experience in working to (and exceeding) Service Level More ❯

ownership of goods receipting process Act as an escalation point for 2nd Line support issues Experience Required At least 4 years' experience in IT Service Management principles and processes High level of proficiency and knowledge of working in a Corporate IT environment Experience in working to (and exceeding) Service Level More ❯

flexible approach to working on a rota basis and provide necessary cover when necessary Experience Required Essential: At least 4 years’ experience in IT Service Management principles and processes High level of proficiency and knowledge of working in a Corporate IT environment Experience in working to (and exceeding) Service Level More ❯

flexible approach to working on a rota basis and provide necessary cover when necessary Experience Required Essential: At least 4 years’ experience in IT Service Management principles and processes High level of proficiency and knowledge of working in a Corporate IT environment Experience in working to (and exceeding) Service Level More ❯

Ability to troubleshoot common desktop, mobile, hardware, software, and network issues. Understanding of incident management processes, preferably with experience using an IT Service Management (ITSM) tool and/or support tools. Strong organisational skills with the ability to manage and prioritise multiple tasks simultaneously. Willingness to learn and adapt to More ❯

Technical proficiency across Windows Server, macOS, and Linux environments Knowledge of networking fundamentals - TCP/IP, DNS, DHCP, VPN, and firewalls Familiarity with enterprise ITSM platforms such as ServiceNow, Jira, or similar Scripting knowledge (PowerShell or similar) and automation experience highly desirable Excellent stakeholder communication and problem-solving skills A More ❯

Technical proficiency across Windows Server, macOS, and Linux environments Knowledge of networking fundamentals - TCP/IP, DNS, DHCP, VPN, and firewalls Familiarity with enterprise ITSM platforms such as ServiceNow, Jira, or similar Scripting knowledge (PowerShell or similar) and automation experience highly desirable Excellent stakeholder communication and problem-solving skills A More ❯

MSSP) Knowledge and technical understanding of Microsoft 365 and general business IT systems (including Azure, Intune & Autopilot) Experience in using ConnectWise Manage or another ITSM tool (ServiceNow/Remedy/Autotask) Operational understanding and experience working in ITIL aligned environments including an understanding of SLAs, Incident Management, Service Request Fulfilment More ❯

MSSP) Knowledge and technical understanding of Microsoft 365 and general business IT systems (including Azure, Intune & Autopilot) Experience in using ConnectWise Manage or another ITSM tool (ServiceNow/Remedy/Autotask) Operational understanding and experience working in ITIL aligned environments including an understanding of SLAs, Incident Management, Service Request Fulfilment More ❯

that use services provided by the IT Department. This position ensures all service requests are documented in the department's Information Technology Service Management (ITSM) systems. Responsibilities Summary of Responsibilities: Provides effective first-line interface with users seeking IT support. Receives calls for support, records and tracks incidents and complaints More ❯

users and customers. Responsible for ensuring that the MIM team and Command Centre complete routine tasks such as SMS and written communications are sent, ITSM ticketing system and dashboards are updated and all relevant reports are completed. Completion of input to Daily, Weekly and Monthly service reviews and monthly contractual More ❯

Microsoft Windows Operating System including package: Office 365, Teams, Zoom, OneDrive, PowerShell, SharePoint, Autopilot, Active Directory Cloud – Azure/Entra ID/AWS Jira ITSM AV Hardware knowledge/installs Networking issues/connectivity – Firewalls, Routing, Switches etc VPN protocols Infrastructure management (servers, migrations, installations) If you're driven, technically More ❯

Microsoft Windows Operating System including package: Office 365, Teams, Zoom, OneDrive, PowerShell, SharePoint, Autopilot, Active Directory Cloud – Azure/Entra ID/AWS Jira ITSM AV Hardware knowledge/installs Networking issues/connectivity – Firewalls, Routing, Switches etc VPN protocols Infrastructure management (servers, migrations, installations) If you're driven, technically More ❯

a flexible approach to working on a rota basis and provide necessary cover when necessary Experience Required At least 4 years’ experience in IT Service Management principles and processes High level of proficiency and knowledge of working in a Corporate IT environment Experience in working to (and exceeding) Service Level More ❯