26 to 50 of 87 ITSM Jobs in the North of England

weeks at a time. Your main duties would include: Incident Management Log and manage incidents and service requests using the IT Service Management (ITSM) tool. Prioritize and categorize incidents based on their impact and urgency. Ensure timely resolution of incidents in accordance with Service Level Agreements (SLAs). First-Contact … support role. ITIL Foundation certification. CompTIA A+, Network+, or Microsoft Fundamentals. Experience in MSP or multi-client environments. PowerShell or automation experience. Experience with ITSM tools and remote support software. Experience with First Contact Resolution (FCR) operations and capability to troubleshoot/fix FCR tasks such as Email ...

Skills & Experience Experience supporting Workday HCM environments Strong understanding of Workday configuration, security, and data management Experience supporting SaaS applications and integrations Familiarity with ITSM/ticketing tools and ITIL processes Strong communication and stakeholder management skills Ability to work collaboratively across technical and business teams Desirable Additional Workday certifications ...

/certificates). Implementing and evidencing IT controls (access, change, logging/monitoring, backup/restore testing) with audit-ready documentation. Operating within formal ITSM and change control (incident/problem/change) with risk-based change assessment. Strong documentation, evidence discipline and stakeholder communication. Desirable Engineering controls mapped ...

responsibilities Contribute to establishing a repeatable onboarding model for future suppliers Service Management & Operational Readiness Enablement Support the onboarding of suppliers across core IT Service Management processes, ensuring alignment with client operational standards and governance Work with service management and security leads to ensure supplier readiness in areas such ...

skills for automation using Bash, Zsh, and/or Python. Practical experience with Apple Business Manager (ADE/DEP, VPP), Tanium management tools, and ITSM platforms like ServiceNow. Problem-Solving & Collaboration: Proven ability as an innovative thinker and creative problem-solver who can build effective working relationships within a global ...

skills for automation using Bash, Zsh, and/or Python. Practical experience with Apple Business Manager (ADE/DEP, VPP), Tanium management tools, and ITSM platforms like ServiceNow. Problem-Solving & Collaboration: Proven ability as an innovative thinker and creative problem-solver who can build effective working relationships within a global ...

desktop support background Windows 10/7 (build, config, registry) SCCM (OS & app deployment, support) Microsoft Office/Outlook/Exchange ServiceNow or similar ITSM tools Desktop security (BitLocker, NTFS permissions, etc.) We're especially interested in: VDI specialists Supporting virtual desktop environments Troubleshooting performance, access & stability User support within ...

mentoring and leadership responsibilities Nice to Have Experience working within Government, Defence, or National Security environments Familiarity with secure or classified programmes Knowledge of ITSM or operational support environments Experience working within highly regulated or mission-critical sectors Whats on Offer Flexible remote and hybrid working options 37.5-hour working ...

5+ years Salary: As per Industry Standards Employment Type: Full Time Job Code: 042026/04 Job Description Netstratum is seeking a highly experienced ITSM professional with deep expertise in ITSM platforms to lead the design, configuration, and implementation of our service management platform. This role will play a critical … optimizing workflows and service delivery. This is not a support/admin role—we are looking for someone who can architect, implement, and transform ITSM processes at scale. Key Responsibilities Platform Implementation & Architecture Platform Implementation & Architecture Lead end-to-end implementation and optimization of ITSM platforms Design scalable ITSM workflows ...

communication skills, able to translate technical issues into clear business updates Knowledge of contact centre platform integrations (e.g. CRM integrations). Knowledge of IT service management practices (incident, problem, change and release management Knowledge of contact centre workforce management, reporting tooling and outbound diallers Experience (what you have done) Experience ...

skills and ability to lead technical discussions on-site. Desirable * Experience in secure or regulated environments (defence, government, critical national infrastructure). * Knowledge of ITSM processes (ServiceNow or similar). * Understanding of datacentre standards and best practices (cooling, redundancy, monitoring). * Certifications such as CCNA/CCNP, CompTIA Network+/ ...

services for the NHS Business Services Authority (NHSBSA) and our customers. We are looking for an experienced and motivated individual to join the IT Service Management team on a 12-month fixed term opportunity covering maternity leave Based in either Newcastle or Blackpool, this role combines both Problem Management … wide range of benefits and high street discounts! Main duties of the job As an IT Service Manager working in the DDaT IT Service Management Team, you will demonstrate a range of IT Service Management skills. The role requires a dedicated focus on Problem Management; as such it requires ...

asset records and support asset management processes. Provide administrative support relating to telephony contracts, Freedom of Information (FOI) requests, and service documentation. Use IT service management systems to accurately record and maintain service-related information. Support the continuous improvement of planning, administration, and service management processes. Liaise with colleagues, suppliers ...

asset records and support asset management processes. Provide administrative support relating to telephony contracts, Freedom of Information (FOI) requests, and service documentation. Use IT service management systems to accurately record and maintain service-related information. Support the continuous improvement of planning, administration, and service management processes. Liaise with colleagues, suppliers ...

assuring end-to-end IT services delivered in partnership with a third-party provider. The role: Lead the design and implementation of IT service management processes. Define end-to-end service models across internal teams and third parties. Ensure outsourced providers deliver scalable, compliant service designs. Establish governance frameworks (SLAs ...

operations and the employee lifecycle Experience on either a larger ServiceNow programme or a few smaller end-to-end deployments CSA, CIS ITSM, Agile, SAFe or project delivery experience would be useful, but the main thing is that you understand how HR teams work, how ServiceNow HRSD improves that experience ...

principles. · Familiarity with version control (e.g. Git) or Salesforce DX tooling. · Exposure to AppExchange solutions (e.g. Conga) or third-party integrations. · Experience using an ITSM or ticketing platform (e.g. Jira Service Management, Halo, Freshdesk, ServiceNow). What We Offer · Hybrid working — minimum 3 days per week in our Newcastle upon ...

Systems, Software engineering, Computer Science or a related subject or relative equivalent experience. Evidence of continuous professional development. Desirable ITIL Foundation Certificate in IT Service Management Experience Essential In depth experience of managing or designing, configuring and sup porting application systems. Experience of working in an IT/technical environment ...

production, maximising the value and adoption of data‐driven decision making across the business. Own service performance and continuous improvement, ensuring robust IT Service Management, regulatory compliance, model risk management, ethical AI standards, and ongoing enhancements to user experience, efficiency, scalability, and cost of operation. Define and deliver ...

role as a ServiceNow Product Manager, you will help this Bank be better at collaborating with technology teams to optimise and improve the IT service management processes involved in the delivery and support of technology services to meet the needs of the bank. You will be bringing your ServiceNow expertise ...

role as a ServiceNow Product Manager, you will help this Bank be better at collaborating with technology teams to optimise and improve the IT service management processes involved in the delivery and support of technology services to meet the needs of the bank. You will be bringing your ServiceNow expertise ...

role as a ServiceNow Product Manager, you will help this Bank be better at collaborating with technology teams to optimise and improve the IT service management processes involved in the delivery and support of technology services to meet the needs of the bank. You will be bringing your ServiceNow expertise ...

Required Experience: 5+ years of ServiceNow experience Strong ServiceNow Performance Analytics and Reporting expertise Experience with Analytics Workspace and dashboard development Strong understanding of ITSM processes and ITIL best practices Excellent stakeholder management and communication skills Experience delivering KPI frameworks and executive reporting Preferred: Experience with Predictive Analytics or Predictive ...

Autopilot Azure AD/Entra ID AD Connect Microsoft Defender Exchange Online Power Platform Data Compliance & Conditional Access Tenant migrations Experience working in an ITSM-based environment Desirable Experience gathering requirements and proposing technical solutions Relevant certifications in Microsoft 365 or related technologies Skills & Attributes: I'm looking for someone ...

with experience running practices end-to-end in an MSP, consultancy, or service-provider environment. Credibility in front of customers and being comfortable with ITSM tooling and data (Halo, ServiceNow, or similar), and a genuine change driver. Experience in improving service management maturity in an organisation where processes, behaviours ...