26 to 50 of 79 ITSM Jobs in the North of England

and scripting solutions using PowerShell or Python. Collaborate with teams to understand business needs and deliver practical, scalable solutions. Contribute to system upgrades, migrations, and performance improvements. Work with ITSM tools and follow ITIL-aligned processes to ensure high-quality service delivery. What We’re Looking For Experience working with Microsoft Azure services and enterprise systems. A good understanding of … Strong communication and problem-solving skills. A collaborative mindset and willingness to learn and grow. Desirable (but not essential) Experience with Microsoft Dynamics 365 Knowledge of ITIL practices and ITSM tools Relevant Microsoft certifications (e.g., Azure Administrator Associate) Benefits: Competitive salary and performance bonuses. Comprehensive health, dental, and vision insurance. Generous pension scheme. Opportunities for professional development and continuous learning. More ❯

and scripting solutions using PowerShell or Python. Collaborate with teams to understand business needs and deliver practical, scalable solutions. Contribute to system upgrades, migrations, and performance improvements. Work with ITSM tools and follow ITIL-aligned processes to ensure high-quality service delivery. What We're Looking For Experience working with Microsoft Azure services and enterprise systems. A good understanding of … Strong communication and problem-solving skills. A collaborative mindset and willingness to learn and grow. Desirable (but not essential) Experience with Microsoft Dynamics 365 Knowledge of ITIL practices and ITSM tools Relevant Microsoft certifications (e.g., Azure Administrator Associate) Benefits: Competitive salary and performance bonuses. Comprehensive health, dental, and vision insurance. Generous pension scheme. Opportunities for professional development and continuous learning. More ❯

role covering systems such as M365, Active directory, Azure cloud and basic networking skills would stand you in great stead for this role. Experience using remote desktop tools and ITSM tools would also be fantastic. If you have an IT related degree then great BUT this NOT essential. Finally, you will be working in an ITIL environment , therefore if you More ❯

role covering systems such as M365, Active directory, Azure cloud and basic networking skills would stand you in great stead for this role. Experience using remote desktop tools and ITSM tools would also be fantastic. If you have an IT related degree then great…BUT this NOT essential. Finally, you will be working in an ITIL environment , therefore if you More ❯

and demonstrate impact against strategic goals and key metrics. They are also accountable for the product management, tooling, reporting, and innovation capabilities that support SIAM - including ownership of the ITSM toolset, data strategy, and product roadmap. RESPONSIBILITIES Set the direction for the SIAM function, including accountability for Service Design, and overarching policies, standards and processes. Collaborate with SIAM process owners … to identify and prioritise opportunities to improve service and customer experience. Oversee technology and service design, tooling developments and operations and roadmap ownership for all SIAM Tooling (including Helix ITSM), aligning to strategic priorities and customer needs. Process, standards and governance ownership for SIAM Reporting, Discovery/Observability, CMDB, ITSM/Business Workflows, Service Data and required integrations, driving their … team, ensuring alignment with enterprise principles, strategic goals, and transformation programmes. Foster a high-performance culture focused on collaboration, accountability, and service excellence. PERSONAL PROFILE Strong experience in IT Service Management, including service design, process ownership, or governance within complex environments. Demonstrable experience defining and embedding service-related policies, standards, and processes across teams or suppliers. Proven ability to lead More ❯

at Evri! Responsibilities: Set the Strategy: Define and deliver the roadmap for IT Service Design, Transition, and Delivery aligned with business and IT goals. Lead Service Excellence: Own key ITSM practices including Service Delivery, Change & Release, Continuity, Capacity, and Observability. Drive Operational Readiness: Ensure all new and updated services are smoothly transitioned into production and perform reliably during BAU and … robust BCP and DR plans for critical services. Manage Vendor Performance: Oversee IT vendor operations, ensuring partnerships deliver value and identifying opportunities for cost savings. Own the Tools: Ensure ITSM tooling is modern, effective, and supports service objectives. Inspire and Lead: Build a high-performing team culture, nurturing leadership and specialist talent. Be a Trusted Partner: Act as a senior … Experience & Skills Proven track record in leading IT Service functions across the full lifecycle (Strategy to Operations) Strong experience managing IT budgets and driving cost efficiencies Deep understanding of ITSM frameworks and KPIs Experience with service transformation and achieving industry accreditations (e.g., ISO, SDI) Excellent communication skillsable to translate tech into business value Strategic thinker with strong analytical and planning More ❯

to senior IT staff or third-party vendors as required. Monitor IT infrastructure health and respond proactively to system alerts. Document support activities, solutions, and knowledge articles using the ITSM system. Support data backup processes and assist with disaster recovery planning. Key Requirements: Proven experience in an IT support or helpdesk role Strong knowledge of Windows OS, Microsoft 365, Active More ❯

as is some exposure to Azure. As Support Engineer experience of firewalls, Security Active Directory Migrations or SQL Server as all desirable but not essential. As Support Engineer any ITSM experience or Microsoft certifications are desirable. Essential skills as Service Desk Support Engineer Commutable distance from Stockton-on-Tees Windows (10 & 11) SCCM Office 365 Active Directory Some Azure Desirable … skills as Second Line Support Engineer Microsoft certifications Migrations ITIL ITSM This is an exceptional Service Desk Engineer opportunity to work with a leading company, with exciting projects and longevity on offer. Key skills: Service Desk Engineer M365, SCCM, Windows, Azure, Active Directory, Full time Onsite, Stockton-on-Tees, Outside IR35 More ❯

track record in Change Management within ITIL environments Hands-on experience with incident, event, problem, config, release management Strong knowledge of IT infrastructure , applications, and service operations Familiarity with ITSM and DevOps tools (e.g. ServiceNow, Jira, Azure DevOps) Excellent stakeholder engagement and governance capabilities Engagement Terms Daily Rate: £625/day (via Umbrella company - all taxes and NI deducted at More ❯

Some of the skills we are looking for Proven experience as a Desktop Support Engineer, IT Support Specialist, or similar role. Able to implement, manage and improve an IT Service Management Platform – ideally having had direct experience of ConnectWise. Highly organised, able to identify what is important and what is urgent, then prioritise accordingly. Comfortable communicating with senior stakeholders, executives More ❯

Infrastructure Manager/London (Office Based 5 Days Per Week)/Immediate Start/Competitive Pay This role will provide on premise physical and logical Infrastructure Management to all areas of the firm including Operations and Support and will require More ❯

OS (Windows 10 & 7), including build, configuration, and registry settings. Proficiency in Microsoft Office and a basic understanding of SCCM and Active Directory. Familiarity with IT service models and ITSM tools (e.g., ServiceNow). Understanding of network technologies including LAN/WAN/vLAN, Wi-Fi, DHCP, DNS/WINS, PXE, and VPN/remote connectivity. Experience with computer peripherals More ❯

discussed with the successful applicant. Regular travel to other offices is required for this role. Person specification Modern coding and development standards, practices, and techniques. Understanding of ServiceNow modules - ITSM, ITOM. Ability to facilitate technical workshops and requirements discussions with stakeholders of varying levels of seniority and technical skill. Good understanding and experience of agile methodologies. UCD focus. Integrations, automation More ❯

discussed with the successful applicant. Regular travel to other offices is required for this role. Person specification Modern coding and development standards, practices, and techniques. Understanding of ServiceNow modules - ITSM, ITOM. Ability to facilitate technical workshops and requirements discussions with stakeholders of varying levels of seniority and technical skill. Good understanding and experience of agile methodologies. UCD focus. Integrations, automation More ❯

discussed with the successful applicant. Regular travel to other offices is required for this role. Person specification Modern coding and development standards, practices, and techniques. Understanding of ServiceNow modules - ITSM, ITOM. Ability to facilitate technical workshops and requirements discussions with stakeholders of varying levels of seniority and technical skill. Good understanding and experience of agile methodologies. UCD focus. Integrations, automation More ❯

procedures. Skills & Experience Required: Strong technical knowledge of Microsoft Intune (Autopilot), Windows OS, and M365 Experience with device deployment and hardware builds (RAM/SSD upgrades, etc.) Familiarity with ITSM systems and asset/configuration management (CMDB). Knowledge of Active Directory, Entra ID, iOS/Android device management. Hands-on experience with desktop support and device lifecycle services. Previous More ❯

engagement, and technical operations to ensure a seamless digital experience for guests and crew. This dynamic role involves a three-month rotational overseas assignment , where you will lead IT service management, drive operational excellence, and collaborate with key stakeholders to enhance IT performance onboard. Why Join? All living expenses covered while working overseas Opportunity to travel the world while advancing … Performance Monitoring & Reporting: Track IT service metrics, analyse trends, and provide data-driven recommendations for improving system reliability and user satisfaction. Qualifications & Requirements: 5+ years of experience in IT service management, IT operations, or technology leadership roles ITIL Certification required (experience implementing ITIL best practices preferred) Strong leadership and stakeholder management skills, with the ability to communicate technical concepts to … experience preferred Marine Training (STCW) or willingness to complete it before starting work Ability to travel and work overseas on a three-month rotational basis Work Environment: Lead IT service management onboard a luxury cruise liner, ensuring seamless technology operations across multiple locations. Work in a fast-paced, customer-facing environment, collaborating with diverse international teams. Adapt to varying time More ❯

line position for at least 2 years. Key Responsibilities: Providing support to internal staff via Service Desk portal & telephone. Accurate logging of incidents and service requests in the IT Service Management system. Diagnosing and resolving technical issues using remote support tools. Troubleshoot workstation, laptop, mobile phone, and printer issues. Providing clear communication on the status of requests to the requester. More ❯

related technology support. Proven ability to manage and facilitate activities by a variety of functional and geographically based teams to meet Service Management's requirements. Experience using an IT Service Management tool with an understanding of reporting modules. Proficiency in analysing problems using reports and statistics to identify trends and implement mitigating actions. Exposure to ITIL Service Management (or similar More ❯

workload Able to work proactively under their own initiative Experience with small project delivery Qualifications/Education required ITIL Foundation Certified or experience with ITIL Experience in using IT Service Management and CRM solutions is desirable More ❯

chat bot, Artificial Intelligence (AI) and other modern solutions. Some of your responsibilities and tasks would include (but are not limited to): Process mapping workflows to enhance the core ITSM process of Incident, Problem, Change Management, and Request Fulfilment Identifying opportunities for new AI technologies and working with the AI/ML department on creating new or improving existing virtual … agents, predictive analytics, and machine learning within the ITSM ecosystem Supporting ITSM workflow improvements through the proposal and development of new AI agents to streamline processes and improve service delivery Collaborating with cross-functional teams to design, develop, and deploy AI agents that enhance operational efficiency and user experience Testing, evaluating, configuring, and maintaining automation and other integrations to assigned More ❯

driven Digital Twin, and cutting-edge AI (Generative AI and Agentic AI). You will define strategy, shape enterprise architecture (TOGAF), drive delivery excellence, and optimise operations (ITIL/ITSM) across GPA's ecosystem. Key Responsibilities Develop and articulate a forward-thinking digital platform strategy. Collaborate with stakeholders to define and prioritise enterprise system requirements. Work closely with C-level … with the ability to influence at all levels. Developing strategy for business systems. Implementing robust business and systems architecture. Expertise in enterprise architecture and service management. Desirable criteria: IT Service Management experience using best practices to enhance the delivery and support of IT services. Familiarity with the ITIL framework, including successful rollout and adoption of practices for service delivery. What More ❯

responsibilities. Oversee and forecast team capacity to ensure BAU and project work is adequately supported. Manage core team to create capacity to absorb applications exiting deployment projects. Work with ITSM and others to ensure that projects exiting projects entering BAU have all required support artifacts. Ensure knowledge, support, disaster recovery and other documentation is created, maintained and reviewed in alignment … with ITSM best practice. Act as the service owner for applications within the team’s area of accountability. Ensure data processing and data feeds between systems are monitored and managed. Report on status of support tickets whilst establishing strategies/execution plans for ticket management. Report on team and system performance to manage and plan capacity and also to report More ❯

attitude with a desire to understand, support and resolve customer issues. Ability to take ownership of tasks independently and collaboratively. Ability to multitask and prioritise effectively. Experience with IT Service Management Tools. What we offer you: We are a Living Wage employer with Investors in People Platinum status, and as such have a great range of benefits: A generous company More ❯

with managed service providers to resolve technical problems. Ensure timely updates and communication to users about their service requests. Maintain accurate records of incidents and resolutions within the IT service management system. Contribute to the knowledge management database to improve first-time fix rates. About You: Experience in a customer-focused IT support role. Strong troubleshooting skills for Windows operating More ❯