SLA Jobs in the North of England

1 to 25 of 52 SLA Jobs in the North of England

Development Service Delivery Manager

Liverpool, United Kingdom
Hybrid / WFH Options
Mersey Care NHS Foundation Trust
technical issues to non-IM&T or technical staff, both internally within IM and externally within POs and Customers. Also to be involved in SLA meetings as appropriate and negotiations with third parties. Support the creation of designs and mock-ups for new solutions. Manage small teams on quick turnaround more »
Employment Type: Fixed-Term
Salary: £46148.00 - £52809.00 a year
Posted:

Wintel Infrastructure Engineer

Leeds, Swillington Common, West Yorkshire, United Kingdom
Concept Onyx Recruitment
proposed Window systems. Help resolve errors in the Windows Server landscape Help the team configure, maintain, and administrate Windows equipment Maintain Service Level Agreements (SLA) surrounding incidents and requests Act as a technical escalation point to the tier two support team for incidents and service requests when required Build processes more »
Employment Type: Permanent
Salary: £35000 - £42000/annum + Up to 10% Annual Bonus + excellent
Posted:

2nd Line Support Engineer

NE12, Forest Hall, North Tyneside, Tyne & Wear, United Kingdom
Three Sixty Talent
the 2nd Line team; To maintain a high degree of customer service for all support queries and adhere to all service; management principles and SLA; To arrange for external technical support where problems cannot be resolved in house; Maintain a log of any software or hardware problems detected; To take more »
Employment Type: Permanent
Salary: £24000 - £30000/annum
Posted:

TECHBAR Engineer

Macclesfield, Cheshire East, Cheshire, United Kingdom
Click Digital
Customer Information Security Policies and report any potential or actual Security events or other Security risks to the organisation. Ensure Department/Contract meets SLA performance targets. Maintain and improve customer satisfaction levels. Provide local hands and eyes assistance to remote support groups. Understand and adhere to Company and Customer more »
Employment Type: Contract
Rate: £24.18/hour
Posted:

Senior Service Desk Analyst

Manchester Area, United Kingdom
Searchability®
Service Desk Engineer you will be: The escalation point for the service desk team. Carrying out open incident management to gain quick resolution on SLA Stepping into a shift lead role in the absence of management Mentoring and coaching the teams They are looking for Senior Service Desk Engineers who more »
Posted:

Senior IT Asset Management Analyst

Leeds, England, United Kingdom
DiverseJobsMatter
updates are provided to the requestor. Managing the incident and request queues for the team and ensuring all records are updated and actioned within SLA Overseeing the starters, movers & leavers process, understanding the Starters, Movers and Leavers automation and assisting with any future changes to this Ability to create and more »
Posted:

IT Support Helpdesk Engineer

Chester, Cheshire, North West, United Kingdom
Obsidian Networks Ltd
and queries are dealt with in an efficient manner Updating CRM system & liaising with Support Desk Engineers to meet client expectations and working to SLA timeframes Accurate and detailed recording of tickets Part of 24/7 on-call rota Continuous learning, undertake training on bespoke software and hardware partnerships more »
Employment Type: Permanent
Salary: £28,000
Posted:

IT Support Analyst

Cheshire, Alderley Edge, North West
Hybrid / WFH Options
Network ITR
Support Analyst you will provide excellent support to clients in varied sectors. Ensure issues are resolved in a timley manner in line with agreed SLA's. Clear communicator between internal and external users. Review and keep triage notes up to date. Keep up to date with the latest technologies and more »
Employment Type: Permanent
Salary: £27,000 - £33,000
Posted:

Service Desk Analyst

Brighouse, West Yorkshire, United Kingdom
Fusion People Ltd
/1st Line Support/Helpdesk Analyst you will be responsible for resolving incidents, user queries, diagnosing faults or problems via ticketing systems to SLA's phone, help desk and remote sessions, escalating support cases to 2nd and 3rd line support where necessary and prepare, configure and maintain new and more »
Employment Type: Permanent
Salary: £24000 - £29000/annum superb benefits and offices
Posted:

2nd Line IT Support

Driffield, East Riding of Yorkshire, United Kingdom
Principal IT
observant with any potential security risks To contribute and manage strategic projects as identified by the Service Desk Manager Essential Skills: Great knowledge of SLA Good working knowledge of MS Windows - Ideally workplace specific Understanding of Windows Server, MS Exchange and AD (Users and Computers) Experience of Mobile Device and more »
Employment Type: Permanent
Salary: £28000 - £30000/annum
Posted:

IT Operations Manager

Liverpool, United Kingdom
Alder Hey Children's NHS Foundation Trust
Oversee and manage our server and desktop infrastructure, ensuring everything runs seamlessly. Problem Management : Collaborate with specialist areas to tackle issues head-on, ensuring SLA targets are consistently met. Technical Escalation Point : Act as the go-to expert for resolving technical incidents involving servers, networks, telephony, and desktops. Senior IT more »
Employment Type: Permanent
Salary: £46148.00 - £52809.00 a year
Posted:

Helpdesk Team Leader

Oldham, Greater Manchester, North West, United Kingdom
In Technology Group Limited
Produce procedural documentation, helping technicians with 'how-to' guides. Ensure that IT support services are delivered in a timely and effective manner, meeting agreed SLA's Monitor and review service levels and ensure KPI's are met Develop and maintain strong relationships with clients Technical Skills: Good understanding of IT more »
Employment Type: Permanent
Salary: £30,000
Posted:

Infrastructure Operations Analyst

Leeds, England, United Kingdom
Fruition IT
major incidents and ensure changes are dealt with appropriately Provide a high standard of professional customer service at all times Ensure incident OLA and SLA's are met Work collaboratively with other teams in the business such as the infrastructure team What you will bring to the role The capability more »
Posted:

SSC Lead Business Performance Analyst

Liverpool, Merseyside, North West, United Kingdom
BDO
updates for existing reporting/analysis Work towards streamlining operational processes and improving controls Operations reporting - time entry, utilisation, internal volumetric and KPI/SLA reporting Complete complex ad hoc data analysis requests for clients Identify data issues and proactively seek appropriate resolutions Day to day operational support (to arrange more »
Employment Type: Permanent
Posted:

Senior Service Manager

Manchester, United Kingdom
UBDS
Senior Service Manager for one or more customer managed services, ensuring customer experiences exceed expectations. Day-to-day client management and meeting service level (SLA) commitments for our clients by leading/influencing a number of internal resources This individual reviews and approves all managed service deliverables, interprets the contract more »
Employment Type: Permanent
Posted:

Service Desk Manager

Chorley, Lancashire, North West, United Kingdom
Hybrid / WFH Options
GK Recruitment Ltd
have already about 7+ years of Service Desk Management ITIL Degree in IT, OR equivalent Managed Services, OR, Software Services worked in Metrix measurements: SLA, FCR, CSAT, ATR, Change Management, Incident Management Location: Chorley - and Hybrid is on offer if you're based in Lancashire/North West. If you more »
Employment Type: Permanent, Work From Home
Salary: £55,000
Posted:

Information Technology Service Delivery Manager

Manchester Area, United Kingdom
Hybrid / WFH Options
Chroma Recruitment
produce technical analytical reports, trend analysis and progress measurement. Conducting regular service reviews Working with the Service desk to improve service delivery processes and SLA’s 3rd party supplier and contract management experience Maintaining and developing customer relationships and identifying opportunities Perks: Remote working 25 days Holiday (+Bank holidays) Car more »
Posted:

IT Technician

Cheshire East, Cheshire, Wharton, United Kingdom
In Technology Group
remote networking. Responsibilities: Provide 1st Line IT Support to a variety of industries Occasional on-site support Diagnose hardware and software issues Work within SLA's Provide a high level of support Manage and resolve tickets efficiently Setting up new users' accounts and profiles and dealing with password issues Provide more »
Employment Type: Permanent
Salary: £25000 - £28000/annum Fantastic Benefits
Posted:

IT Technician

Winsford, Cheshire, North West, United Kingdom
In Technology Group Limited
remote networking. Responsibilities: Provide 1st Line IT Support to a variety of industries Occasional on-site support Diagnose hardware and software issues Work within SLA's Provide a high level of support Manage and resolve tickets efficiently Setting up new users' accounts and profiles and dealing with password issues Provide more »
Employment Type: Permanent
Salary: £28,000
Posted:

Project Coordinator

Runcorn, Cheshire, North West, United Kingdom
Talent Finder
be part of a team What will your role look like? Provide appropriate response and resolution to problems raised within the timeframes of the SLA by both engineer and trader Demonstrate a strong understanding of the systems, utilising them to maximum capacity and identifying areas of improvement and jobs approaching more »
Employment Type: Permanent
Salary: £24,000
Posted:

Project Coordinator

Runcorn, Preston on the Hill, Cheshire, United Kingdom
CJ Retail Solutions
be part of a team What will your role look like? Provide appropriate response and resolution to problems raised within the timeframes of the SLA by both engineer and trader Demonstrate a strong understanding of the systems, utilising them to maximum capacity and identifying areas of improvement and jobs approaching more »
Employment Type: Permanent
Salary: £23000 - £25000/annum
Posted:

Sales Admin – Client Coordinator

Manchester, Clifton, City and Borough of Salford, United Kingdom
Advania UK
accurately into a service contract and ensure all contractual documentation is collated, approved and distributed accordingly. Monitor the Team email account to ensure internal SLA's are met and all requests are answered efficiently and effectively. Maintain accurate data in the sales CRM and Finance platform. General administration and general more »
Employment Type: Permanent
Posted:

IT/Digital Support Administrator

Workington, United Kingdom
Hybrid / WFH Options
James Street Group Practice
admin support setting up and maintaining user accounts on all systems. Provide monthly data on specific practice services in line with practice KPIs and SLA's. Provide monthly data on a variety of systems. Rectify coding of Enhanced services. Management and monitoring or Patient Triage Systems. About us This role more »
Employment Type: Permanent
Salary: £23529.00 - £24144.00 a year
Posted:

Senior Digital Systems Engineer

Stockport, United Kingdom
Hybrid / WFH Options
Mastercall Healthcare
the technical services team. Develop and implement effective problem-solving strategies to minimise system downtime and ensure timely issue resolution. 5. Service Level Agreement (SLA) Compliance : Monitor and enforce adherence to SLAs, ensuring that technical services are delivered within agreed timelines and standards. Collaborate with stakeholders to establish realistic service more »
Employment Type: Permanent
Salary: £50.00 a year
Posted:

1st Line Software Service desk Analyst

Manchester, United Kingdom
The Portfolio Group
at 1st touch to team leader/manager Contribute to the business goal of migrating all HRonline users to the new platform Ensure Service Level Agreement adherence at all time Meet and exceed Key Performance Indicators The above is not an exhaustive list of responsibilities and you may be expected more »
Employment Type: Permanent
Salary: £24000/annum
Posted:
SLA
the North of England
25th Percentile
£24,960
Median
£28,000
75th Percentile
£43,750
90th Percentile
£53,250