1 to 25 of 52 SLA Jobs in the North of England

Monitor and manage infrastructure alerts across cloud and on-premise environments Investigate, troubleshoot, and resolve infrastructure incidents Manage ticket lifecycles through ITSM processes and SLA targets Perform daily backup validation and support remediation activities Support monthly patching activities across Windows, Linux, Azure, and VMware estates Assist with Azure and VMware ...

times. The key role responsibilities include: Delivering end-to-end technical support, ownership, and resolution of client issues in line with agreed SLA/KPI targets. Travelling to client sites to deliver technical services, including project work and escalated support. Installing, configuring, and upgrading hardware and software, including servers ...

Experience supporting laptops, desktops, mobile devices and peripherals Understanding of networking fundamentals (DNS, DHCP, TCP/IP, VPN) Experience working with ITSM tools and SLA-driven environments Excellent troubleshooting, communication and customer service skills What you need to do now If you're interested in this role, click 'apply ...

your customer accounts. Leading, coaching and scheduling a team of service desk analysts, and providing hands-on support during escalations and major incidents. Owning SLA and KPI performance, identifying and addressing the root causes behind service trends. Running customer service reviews and translating feedback into tangible process improvements. Working closely ...

backlogs and implementing measurable process improvements. Experience developing teams, improving morale and creating a positive culture during periods of significant change. Strong vendor and SLA management experience. Excellent stakeholder management and communication skills, with the ability to engage effectively with store colleagues, corporate users, technical teams and senior executives. ...

product, usability and troubleshooting guidance • Escalate more complex issues to Engineering/Product teams • Create and maintain knowledge base and user documentation • Work to SLA and KPI targets • Help improve support processes and the overall customer experience What we’re looking for: • 2+ years’ experience in application support or technical ...

product, usability and troubleshooting guidance • Escalate more complex issues to Engineering/Product teams • Create and maintain knowledge base and user documentation • Work to SLA and KPI targets • Help improve support processes and the overall customer experience What we’re looking for: • 2+ years’ experience in application support or technical ...

Work collaboratively with internal teams to identify and resolve recurring issues Create and maintain knowledge base articles and customer-facing documentation Work within agreed SLA and KPI targets Identify opportunities to improve support processes, documentation and the overall customer experience What we’re looking for We’re looking for someone ...

Identify gaps in ownership, reporting, evidence, and accountability. Reporting & Governance Produce regular security incident reports, dashboards, and performance metrics. Monitor: Incident volumes Resolution performance SLA compliance Escalation trends Provide reporting and updates into governance meetings and operational review forums. Essential Skills & Experience Experience within cyber security, service management, operational governance ...

regularly updating clients on the status of service appointments and maintaining clear, professional communication at all times. Respond to all incoming calls within SLA targets, ensuring every customer receives exceptional service and a positive experience. Manage multiple Freshdesk inboxes (reactive, commissioning, and servicing), ensuring all enquiries are responded to within ...

responsible for: Monitoring, tuning and troubleshooting enterprise systems, resolving incidents and service requests Supporting the O365 and MDM teams in delivering BAU services and SLA commitments Managing and scheduling technical project activities, working closely with Project Managers to deliver planned outcomes Automating repetitive tasks to improve efficiency, reliability and reduce ...

ensure the records are kept up to date Ensure that all tickets are dealt with in a timely and professional manner, ensuring that all SLA’s are met Escalate issues to internal and external stakeholders in a timely manner with the correct information Provide the highest levels of service ...

care Collaborating cross functionally to resolve operational issues Leading root cause analysis and implementing corrective actions Managing contractors and third-party service providers Ensuring SLA compliance and strong service delivery Overseeing site wide facilities management including cleaning, utilities and infrastructure Ensuring environmental compliance and waste management Leading emergency response planning ...

environment, providing first-line support for internal and external users of bespoke systems and client-facing portals. Success is measured by resolving issues within SLA targets, maintaining strong customer satisfaction, and increasing first contact resolution. The role also supports continuous improvement by identifying recurring issues and contributing to knowledge base ...

both colleagues and customers. In this role, you'll provide incident and problem management across critical card systems, ensuring adherence to the bank's SLA targets. You'll collaborate on Major Incident Management (MIM) calls and contribute to the smooth operation of a 24/7/365 environment. ...

Desirable Experience Experience within an IT, technology or service-based business. Familiarity with CRM and ticket management systems. Experience working within a KPI or SLA-driven environment. What's on Offer? Salary of £26,000 - £30,000 , depending on experience. Modern office environment based in Hebburn. Supportive and collaborative team ...

onboarding, screening, compliance, or regulated industry environments. Experience working closely with Software Development, Product, or Technology teams. Strong understanding of service management principles, KPIs, SLA management, and operational performance monitoring. Excellent communication and stakeholder management skills, with the ability to build strong relationships across departments and with clients. Desirable Skills ...

responsible for providing senior-level DCS expertise across the full lifecycle of the energy plants, supporting operational matters, lifecycle planning, change management, supplier and SLA management, as well as cybersecurity and compliance requirements. If you have the relevant experience and are looking for a rewarding role in the Power sector ...

making sure customer orders are complete, accurate and technically feasible before they progress. Managing the regional order book, balancing priorities, capacity, delivery risks and SLA commitments. Monitoring team performance, quality and workload, using data to spot risks, resolve issues and improve ways of working. Coordinating survey scheduling and progression ...

prioritise reactive maintenance jobs through the CAFM system. Support contractor onboarding, access requests, ID badges and key allocation. Monitor CAFM dashboards and reports ensuring SLA compliance. Coordinate workloads and diary management for maintenance operatives. Raise purchase orders and maintain accurate maintenance records. Support communication of planned maintenance activities to stakeholders. ...

date inventory of ICT hardware. Responsible for ensuring that support incidents, problems, and requests for change are recorded according to the team’s SLA: o Maintain (and configure when necessary) systems such as: o External web systems (room booker, kerboodle, etc.). o Wireless network. o Anti virus software. ...

audit team as necessary Manage the Lead auditors appeals process, supported by the Key Account Manager Manage appeals, responding within the required SLA's Data review of survey results and trends and feedback to Lead Auditors Support training requirements of new and existing Intertek auditors - including setting up in Academy ...

audit team as necessary Manage the Lead auditors appeals process, supported by the Key Account Manager Manage appeals, responding within the required SLA's Data review of survey results and trends and feedback to Lead Auditors Support training requirements of new and existing Intertek auditors - including setting up in Academy ...

audit team as necessary Manage the Lead auditors appeals process, supported by the Key Account Manager Manage appeals, responding within the required SLA's Data review of survey results and trends and feedback to Lead Auditors Support training requirements of new and existing Intertek auditors - including setting up in Academy ...

audit team as necessary Manage the Lead auditors appeals process, supported by the Key Account Manager Manage appeals, responding within the required SLA's Data review of survey results and trends and feedback to Lead Auditors Support training requirements of new and existing Intertek auditors - including setting up in Academy ...