technical issues to non-IM&T or technical staff, both internally within IM and externally within POs and Customers. Also to be involved in SLA meetings as appropriate and negotiations with third parties. Support the creation of designs and mock-ups for new solutions. Manage small teams on quick turnaround more »
Leeds, Swillington Common, West Yorkshire, United Kingdom
Concept Onyx Recruitment
proposed Window systems. Help resolve errors in the Windows Server landscape Help the team configure, maintain, and administrate Windows equipment Maintain ServiceLevel Agreements (SLA) surrounding incidents and requests Act as a technical escalation point to the tier two support team for incidents and service requests when required Build processes more »
Employment Type: Permanent
Salary: £35000 - £42000/annum + Up to 10% Annual Bonus + excellent
NE12, Forest Hall, North Tyneside, Tyne & Wear, United Kingdom
Three Sixty Talent
the 2nd Line team; To maintain a high degree of customer service for all support queries and adhere to all service; management principles and SLA; To arrange for external technical support where problems cannot be resolved in house; Maintain a log of any software or hardware problems detected; To take more »
Macclesfield, Cheshire East, Cheshire, United Kingdom
Click Digital
Customer Information Security Policies and report any potential or actual Security events or other Security risks to the organisation. Ensure Department/Contract meets SLA performance targets. Maintain and improve customer satisfaction levels. Provide local hands and eyes assistance to remote support groups. Understand and adhere to Company and Customer more »
Service Desk Engineer you will be: The escalation point for the service desk team. Carrying out open incident management to gain quick resolution on SLA Stepping into a shift lead role in the absence of management Mentoring and coaching the teams They are looking for Senior Service Desk Engineers who more »
updates are provided to the requestor. Managing the incident and request queues for the team and ensuring all records are updated and actioned within SLA Overseeing the starters, movers & leavers process, understanding the Starters, Movers and Leavers automation and assisting with any future changes to this Ability to create and more »
and queries are dealt with in an efficient manner Updating CRM system & liaising with Support Desk Engineers to meet client expectations and working to SLA timeframes Accurate and detailed recording of tickets Part of 24/7 on-call rota Continuous learning, undertake training on bespoke software and hardware partnerships more »
Cheshire, Alderley Edge, North West Hybrid / WFH Options
Network ITR
Support Analyst you will provide excellent support to clients in varied sectors. Ensure issues are resolved in a timley manner in line with agreed SLA's. Clear communicator between internal and external users. Review and keep triage notes up to date. Keep up to date with the latest technologies and more »
/1st Line Support/Helpdesk Analyst you will be responsible for resolving incidents, user queries, diagnosing faults or problems via ticketing systems to SLA's phone, help desk and remote sessions, escalating support cases to 2nd and 3rd line support where necessary and prepare, configure and maintain new and more »
Employment Type: Permanent
Salary: £24000 - £29000/annum superb benefits and offices
Driffield, East Riding of Yorkshire, United Kingdom
Principal IT
observant with any potential security risks To contribute and manage strategic projects as identified by the Service Desk Manager Essential Skills: Great knowledge of SLA Good working knowledge of MS Windows - Ideally workplace specific Understanding of Windows Server, MS Exchange and AD (Users and Computers) Experience of Mobile Device and more »
Oversee and manage our server and desktop infrastructure, ensuring everything runs seamlessly. Problem Management : Collaborate with specialist areas to tackle issues head-on, ensuring SLA targets are consistently met. Technical Escalation Point : Act as the go-to expert for resolving technical incidents involving servers, networks, telephony, and desktops. Senior IT more »
Oldham, Greater Manchester, North West, United Kingdom
In Technology Group Limited
Produce procedural documentation, helping technicians with 'how-to' guides. Ensure that IT support services are delivered in a timely and effective manner, meeting agreed SLA's Monitor and review service levels and ensure KPI's are met Develop and maintain strong relationships with clients Technical Skills: Good understanding of IT more »
major incidents and ensure changes are dealt with appropriately Provide a high standard of professional customer service at all times Ensure incident OLA and SLA's are met Work collaboratively with other teams in the business such as the infrastructure team What you will bring to the role The capability more »
updates for existing reporting/analysis Work towards streamlining operational processes and improving controls Operations reporting - time entry, utilisation, internal volumetric and KPI/SLA reporting Complete complex ad hoc data analysis requests for clients Identify data issues and proactively seek appropriate resolutions Day to day operational support (to arrange more »
Senior Service Manager for one or more customer managed services, ensuring customer experiences exceed expectations. Day-to-day client management and meeting servicelevel (SLA) commitments for our clients by leading/influencing a number of internal resources This individual reviews and approves all managed service deliverables, interprets the contract more »
Chorley, Lancashire, North West, United Kingdom Hybrid / WFH Options
GK Recruitment Ltd
have already about 7+ years of Service Desk Management ITIL Degree in IT, OR equivalent Managed Services, OR, Software Services worked in Metrix measurements: SLA, FCR, CSAT, ATR, Change Management, Incident Management Location: Chorley - and Hybrid is on offer if you're based in Lancashire/North West. If you more »
Manchester Area, United Kingdom Hybrid / WFH Options
Chroma Recruitment
produce technical analytical reports, trend analysis and progress measurement. Conducting regular service reviews Working with the Service desk to improve service delivery processes and SLA’s 3rd party supplier and contract management experience Maintaining and developing customer relationships and identifying opportunities Perks: Remote working 25 days Holiday (+Bank holidays) Car more »
remote networking. Responsibilities: Provide 1st Line IT Support to a variety of industries Occasional on-site support Diagnose hardware and software issues Work within SLA's Provide a high level of support Manage and resolve tickets efficiently Setting up new users' accounts and profiles and dealing with password issues Provide more »
remote networking. Responsibilities: Provide 1st Line IT Support to a variety of industries Occasional on-site support Diagnose hardware and software issues Work within SLA's Provide a high level of support Manage and resolve tickets efficiently Setting up new users' accounts and profiles and dealing with password issues Provide more »
be part of a team What will your role look like? Provide appropriate response and resolution to problems raised within the timeframes of the SLA by both engineer and trader Demonstrate a strong understanding of the systems, utilising them to maximum capacity and identifying areas of improvement and jobs approaching more »
Runcorn, Preston on the Hill, Cheshire, United Kingdom
CJ Retail Solutions
be part of a team What will your role look like? Provide appropriate response and resolution to problems raised within the timeframes of the SLA by both engineer and trader Demonstrate a strong understanding of the systems, utilising them to maximum capacity and identifying areas of improvement and jobs approaching more »
Manchester, Clifton, City and Borough of Salford, United Kingdom
Advania UK
accurately into a service contract and ensure all contractual documentation is collated, approved and distributed accordingly. Monitor the Team email account to ensure internal SLA's are met and all requests are answered efficiently and effectively. Maintain accurate data in the sales CRM and Finance platform. General administration and general more »
admin support setting up and maintaining user accounts on all systems. Provide monthly data on specific practice services in line with practice KPIs and SLA's. Provide monthly data on a variety of systems. Rectify coding of Enhanced services. Management and monitoring or Patient Triage Systems. About us This role more »
the technical services team. Develop and implement effective problem-solving strategies to minimise system downtime and ensure timely issue resolution. 5. ServiceLevelAgreement (SLA) Compliance : Monitor and enforce adherence to SLAs, ensuring that technical services are delivered within agreed timelines and standards. Collaborate with stakeholders to establish realistic servicemore »
at 1st touch to team leader/manager Contribute to the business goal of migrating all HRonline users to the new platform Ensure ServiceLevelAgreement adherence at all time Meet and exceed Key Performance Indicators The above is not an exhaustive list of responsibilities and you may be expected more »