21 of 21 SLA Jobs in the North of England

Mitigating infrastructure and operating system security vulnerabilities MS Office 365 platform support; SharePoint, OneDrive, Teams, Intune management Working within a ticket management system with SLA and KPI adherence Any certification or working experience supporting or implementing several of the infrastructure technologies listed below would be an advantage. Linux Server configuration ...

your own requests and contributing to the shared team queue to ensure issues are prioritized and progressed in line with ITIL best practices and SLA targets. • IT Knowledge Management: Document technical troubleshooting steps and processes to enrich our Knowledge Base, ensuring higher first contact resolution and empowering colleague self-service. ...

recognised certifications (e.g. CompTIA Security+, SSCP, CEH, GCIH) or working towards Familiarity with SIEM platforms or IT service management tools Track record of meeting SLA-driven targets in a fast-paced environment Comfortable operating within a round-the-clock, shift-based service model If this sounds like a good ...

networks running smoothly from troubleshooting day-to-day issues to helping implement new solutions. What You'll Do Resolve Help Desk escalations within SLA targets Log, diagnose and fix support issues owning them through to resolution Keep customers and colleagues updated throughout each call Provide technical guidance and support ...

Service Desk Engineers across 1st, 2nd and 3rd Line Support. Own day-to-day Service Desk operations, ticket queues, escalations and resource management. Drive SLA compliance, KPIs, CSAT and overall service performance. Conduct 1:1s, performance reviews, coaching and manage underperformance. Produce service reports, analyse trends and implement improvements. Manage ...

timely updates to clients. Escalate complex or high-priority issues to 3rd Line engineers as needed. Contribute to a busy service desk environment, maintaining SLA targets and quality standards. Essential Skills & Experience 5 years + experience in a IT support role within an MSP or managed IT environment. Knowledge ...

support team. Maintain and consistently demonstrate a good working knowledge of company processes, practices and procedures. Manage time effectively and meet agreed deadlines/SLA's Assist the team to achieve all function/team and company KPI's. You will ideally have Sound Knowledge of Microsoft Office (Word, Excel ...

networking, including DNS, DHCP, VPNs and Firewalls Experience supporting multiple customer environments using PSA/RMM tools Strong prioritisation and troubleshooting skills within an SLA-driven environment Confident communicating with customers and helping less experienced engineers develop Experience with Autotask, Datto RMM, IT Glue, Meraki or Rewst would be advantageous ...

Model, governance framework and RACI. Standard factory demand, onboarding, deployment and service-acceptance processes. Capacity, lifecycle, resilience and operational support model. Service KPI/SLA framework and governance reporting. Service maturity and capability development roadmap. Knowledge-transfer and transition plan for permanent service and product teams. ...

operational ownership and leadership of IAM services within a BAU environment Managing operational service delivery, performance and service-related issues KPI/SLA management, reporting and service improvement IAM Service Design and Target Operating Model Leading service transition, knowledge transfer and shadowing Stakeholder, risk and issue management Driving continuous service ...

automation and system enhancements Drive consistency in operational processes Key Performance Indicators Scheduling Efficiency Engineer Utilisation Open Call Backlog Reduction System Compliance (CASH accuracy) SLA Performance Data Accuracy & Reporting Quality What You'll Bring: Experience in service planning, scheduling, or operations Strong understanding of Fire & Security service environment Experience with ...

regions, or time zones. Experience governing core ITIL processes, including Incident, Problem, Change, and Configuration Management. Experience managing outsourced or managed service providers, including SLA governance and service reviews. Desirable Experience defining and delivering ITSM platform roadmaps as a Product Owner. Experience within manufacturing, engineering, logistics, or other operationally critical ...

stakeholder management and continuous improvement . Key responsibilities include: IAM Service Design and Target Operating Model Leading transition, knowledge transfer and shadowing KPI/SLA management and reporting Stakeholder, risk and issue management Driving continuous service improvement What we're looking for Strong IAM Service Leadership experience in a hybrid ...

software. Supporting and troubleshooting Cisco CUCM, Cisco UCCE, SIP and Microsoft Teams environments. Investigating, diagnosing and resolving Voice and network incidents within agreed SLA tolerances. Troubleshooting network connectivity, performance and infrastructure issues. Supporting the planning, installation, upgrade, operation and maintenance of LAN and WAN environments supporting both data and Voice ...

software. Supporting and troubleshooting Cisco CUCM, Cisco UCCE, SIP and Microsoft Teams environments. Investigating, diagnosing and resolving Voice and network incidents within agreed SLA tolerances. Troubleshooting network connectivity, performance and infrastructure issues. Supporting the planning, installation, upgrade, operation and maintenance of LAN and WAN environments supporting both data and Voice ...

Company Strategically plan and manage site budgets and associated commercial activities Match tasks with team skill-sets to ensure delivery of defined SLA Manage, as the on-site representative, all system improvements and installations Take a leading role relating to customer management and escalation management Manage all training requirements, both ...

Solutions Team Leader to manage our combined first and second-line IT support team in Sheffield. The role covers service desk operations, technical escalation, SLA management, and direct line management of supp click apply for full job details ...

Virgin Media O2 (VMO2) and CS "B/Hops" (items requiring further action or resolution) within the agreed five-working-day Service Level Agreement (SLA). You will ensure that all reviews are completed within the required deadlines and timescales, helping to meet client expectations. You will liaise regularly with … Mobile, ensuring internal records are accurate and up to date. Review all VMO2 and CS B/Hops within the five-working-day Service Level Agreement to ensure client requirements and deadlines are met. Review resubmitted work, monitor outstanding issues and close defects on Intelex once they have been resolved. ...

Solutions Team Leader to manage our combined first and second-line IT support team in Sheffield. The role covers service desk operations, technical escalation, SLA management, and direct line management of support colleagues. You'll be the main escalation point for complex issues, responsible for team performance and development … improvements. The role sits within the Customer Care management team and contributes directly to department objectives. Key Responsibilities Manage service desk operations and ensure SLA compliance across first and second-line support Provide escalation support for complex technical issues, including networking queries Line manage and develop colleagues across first ...

finance; articulate outcomes, milestones, and measurable benefits. Insights and Decision Support Lead complex quantitative/qualitative analyses: throughput/capacity modelling, unit economics, SLA/defect metrics, productivity, and client impacts. Stand up KPI frameworks, dashboards, and narrative packs; track benefits realization versus plan and highlight trade-offs. AI-Enabled … operations or risk; able to translate business problems into testable hypotheses and measurable pilots. Strong financial acumen (business cases, benefit tracking) and operational metrics (SLA, throughput, quality, controls). Exceptional written/verbal communication, executive presence, and cross-functional stakeholder management. Thrives as a high-impact sole contributor; proactive, accountable ...

implementation project. Your responsibilities include leading the AMS/production support leadership, managing service transition, overseeing hypercare exit criteria, and handling SLA ownership. You will govern incident/problem/change processes and take responsibility for the quarterly-update regression. Working closely with various teams, you will ensure process integrity … integrity. - Provide leadership to consultants and collaborate with business and technical teams. - Manage AMS/production support, service transition, and hypercare exit criteria. - Govern SLA adherence, and incident/problem/change processes. - Influence design decisions and establish innovative ways of working. Required Experience: Proven experience leading functional delivery ...