51 to 75 of 218 Service Delivery Jobs in the North of England

services and stakeholders to empower employees to deliver the Council priorities through technology. We have invested significantly in the IT Strategy to support the council's ambitions, focusing on Service, Value, Security, and Agility. We manage Microsoft Active Directory and Microsoft Entra ID to oversee the Gateshead domain, ensuring over 4600 users have secure access to applications, files, and … systems and core infrastructure, including data centres, servers, storage, and systems software. In this role, you will: Promote best practices, adhere to standards, and ensure high-quality, customer-focused service delivery aligned with Council strategies, policies, and procedures. Possess good working knowledge of Active Directory, Microsoft Entra ID, Microsoft Server OS, Storage Area Networks, Azure Cloud, Microsoft … both on-premise and cloud backup solutions. Continuously evolve the Cloud, Data Centre, Infrastructure, and Shared Platforms securely and systematically. Collaborate with the IT Senior Management Team to improve service delivery through effective leadership, communication, and stakeholder engagement. Contribute to the preparation and implementation of IT budgets, strategies, standards, and project plans, including business cases and benefits realization. More ❯

all the essential criteria on the job description. The difference you will make as Technical Coordinator In this role you will provide comprehensive administrative and coordination activities to support service delivery for a range of complex, repair projects, ensuring appropriate protocols are always adhered to and financial impacts recorded. Activity will include scheduling of appointments, liaising with contractors … lives of our customers and colleagues. Applications may close before the deadline, so please apply early to avoid disappointment. Job purpose Provide comprehensive administrative and coordination activities to support service delivery for a range of complex repair projects, ensuring appropriate protocols are always adhered to and financial impacts recorded. Activity will include scheduling of appointments, liaising with contractors More ❯

our Unified Platform for 988 and other proprietary digital health products. Oversee enterprise IT infrastructure, cybersecurity, and data governance. Drive the adoption of AI, automation, and analytics to enhance service delivery and operational efficiency. Operational Excellence Ensure high availability, scalability, and resilience of all client-facing and internal systems. Implement best-in-class ITIL, DevOps, and MLOps practices. … and technology partnerships to maximize value and innovation. People & Culture Build and mentor a high-performing, diverse technology team. Foster cross-functional collaboration and alignment between IT, product, and service delivery teams. Promote a culture of inclusion, transparency, and accountability. Required Skills/Abilities: 10+ years of progressive IT leadership, including 5+ years in a strategic executive role. … broadly about your background and skill set for the role. Vibrant Emotional Health is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any More ❯

IT Compliance & Service Manager Middlesbrough - Hybrid Salary - £50-60k My client is a medium-sized, fast-moving business seeking a technically strong IT Compliance & Service Manager to lead their ISO27001 compliance programme and oversee IT service delivery. You'll manage outsourced IT service providers, execute our information security management system (ISMS), and ensure effective Microsoft … Develop and maintain IT security policies, procedures, and standards Support internal audits, risk assessments, and compliance reporting Help steer the overall ISMS programme and ensure audit readiness Third-Party Service Management & ITSM Manage strategic relationships with IT service providers and oversee SLA performance Lead vendor selection processes and coordinate between multiple service providers Oversee day-to-day … IT operations and manage incident, request, and change processes Drive continuous improvement initiatives aligned with ITIL frameworks Microsoft 365 Governance Work with service providers to ensure M365 is configured, secured, and optimised Develop governance policies and promote best practices across the business Monitor compliance with licensing and security requirements Stakeholder Engagement Serve as IT representative on the Risk Committee More ❯

Service Desk Analyst - £30,000 per annum - Leeds Principal IT are working with an industry leading and award-winning logistics company that are looking for a service desk analyst to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about continuous professional … extensive knowledge covering all points below and has worked in a 1st/2nd line position for at least 2 years. Key Responsibilities: Providing support to internal staff via Service Desk portal & telephone. Accurate logging of incidents and service requests in the IT Service Management system. Diagnosing and resolving technical issues using remote support tools. Troubleshoot workstation … laptop, mobile phone, and printer issues. Providing clear communication on the status of requests to the requester. Ensuring the Service Desk tickets are continually up to date and being actively monitored and progressed through the system. Escalating incidents and service requests to management or third-party suppliers to ensure service level agreements (SLAs) are met. Escalating issues More ❯

to apply End Date: September 30, 2025 (30+ days left to apply) job requisition id R OneFile, a Harris Computer company, are recruiting for a Vice President of Operations & Delivery on permanent, full-time basis. The position is hybrid, with the expectation of working a minimum of two days per week from our Manchester City Centre office, off Deansgate. … As a Vice President, this professional will take full ownership of professional services delivery and cross-functional operational excellence. This is a pivotal leadership role responsible for ensuring that our customers receive timely, high-quality implementations and that the entire business runs efficiently and at scale. You will lead the Professional Services function, including project delivery, onboarding, and … for both customers and employees. What you will do In performing this role your core duties and responsibilities will include, (but will not be limited to): Professional Services & Customer Delivery Lead the successful delivery of all implementation and professional services projects, ensuring on-time, on-budget, and high-impact outcomes for customers Develop and maintain scalable delivery More ❯

Job Title: EMEA Technical Delivery Supervisor Location : Sheffield Salary: Competitive Job type: Full Time, Permanent Overview: TNS's Technical Delivery team are highly skilled and committed Network Engineers tasked with designing and delivering the highest quality solutions for our customers across our global network. Our mission statement is to deliver 'Right First Time & On Time'. The non … standard team is responsible for delivery of both customer services and internal networks and defining processes for future standard delivery. The successful candidate will lead this team The Supervisor will be responsible for line management, leadership, guidance, vision, accountability, and oversight of a regional team that is part of the Global Technical Delivery team It is also expected … team of 5 Engineers in region There is an expectation that some out of standard working hours would be a normal part of the job to ensure that the delivery needs of the global organisation are well supported Responsibilities: Provide technical leadership and individual contribution to ensure demands of the team are met Manage resource capacity planning across the More ❯

Are you passionate about IT and technology? Do you thrive in dynamic, fast-paced environments where customer service and continuous improvement are central to success? We are looking for a talented IT Helpdesk Support Specialist to join our client's team in Malton. In this role, you'll play a key part in enhancing end-user service, efficiently … managing service requests and incidents, and driving impactful business process improvements. If you have experience in 1st or 2nd line support and are ready to take the next step in your IT career, we'd love to hear from you. Key Responsibilities: Spearhead functional changes and improvements to business processes, identifying opportunities for optimisation and enhancement. Collaborate closely with … IT teams and third-party providers to troubleshoot and resolve service issues, ensuring timely resolution within service level agreements (SLAs). Manage the incident, problem, and change management processes, incorporating best practices to optimise service delivery and drive continuous improvements. Build and nurture strong working relationships across IT teams to improve end-user productivity, satisfaction, and More ❯

Are you passionate about IT and technology?Do you thrive in dynamic, fast-paced environments where customer service and continuous improvement are central to success? We are looking for a talented IT Helpdesk Support Specialist to join our client's team in Malton. In this role, you'll play a key part in enhancing end-user service, efficiently … managing service requests and incidents, and driving impactful business process improvements. If you have experience in 1st or 2nd line support and are ready to take the next step in your IT career, we'd love to hear from you. Key Responsibilities: Spearhead functional changes and improvements to business processes, identifying opportunities for optimisation and enhancement. Collaborate closely with … IT teams and third-party providers to troubleshoot and resolve service issues, ensuring timely resolution within service level agreements (SLAs). Manage the incident, problem, and change management processes, incorporating best practices to optimise service delivery and drive continuous improvements. Build and nurture strong working relationships across IT teams to improve end-user productivity, satisfaction, and More ❯

customer projects across a range of GRC services in line with your current capabilities, and future capabilities after suitable training/mentoring. You will be responsible for providing professional service delivery including but not limited to; consultancy services and audit/assessment services against multiple security compliance frameworks/standards, and delivery of other GRC consultancy services … as required to service our customers’ needs. This role will require additional activities as part of your job responsibilities to support the delivery of services which will include, but not limited to; customer scoping calls and scoping activities, quality assurance activities, customer project admin/planning, service development activities, internal collaboration with other Claranet teams to provide … and support customer project delivery, shadowing and mentoring where appropriate. Objectives and Key Results The Security Consultant is part of the Cyber Practice. The key objectives and results will be to: Successful delivery of customer GRC projects across the range of the Cyber Practice GRC services, in line with both employee capabilities and business needs Pursue customer satisfaction More ❯

ga - Expires after 2 years (1st party) _ga_nnnnnnnnnn - Expires after 2 years (1st party) We are recruiting for an ITSM (Information Technology Service Management) Specialist who will be responsible for overseeing the day-to-day operations of IT service management processes. This role ensures that IT services are delivered efficiently, effectively, and in alignment with business needs. … The ITSM Specialist will work closely with various IT teams, stakeholders, and colleagues to manage and improve IT service delivery, handle incidents, manage problems, review & approve Changes and maintain service level agreements (SLAs). Who Are We? Not just another building society. Not just another job. We're the fourth biggest building society in the UK and … have a range of other benefits available to you including. Annual discretionary bonus scheme 25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 days. Holiday trading scheme allowing the ability to buy and sell additional annual leave days. Matching employer pension contribution (up to 10% per annum More ❯

Join Police Digital Service as a Business Transformation Lead Starting at £50,000 pa About Police Digital Service We exist to harness the power of digital, data and technology to enable UK policing to better protect the communities it serves. Ours is a team of experts in commercial services, technical assurance, data, digital transformation and innovation, with a … and sharing Report into senior management and Programme Boards Work with internal and external stakeholders to ensure that there is enough capacity to meet the NMC demand plan Continual service improvement, consistently analysing processes for potential improvement opportunities Ensure that risks and issues associated with the delivery of services are identified and appropriately managed on an ongoing basis … Service level management, planning for and defining organisational service delivery targets, then measuring performance against those targets Key activities include identifying shared challenges across organisations and departments, leveraging appropriate methods to deliver defined outcomes What you need to succeed in the role Essential Strategic change and project management experience A solid understanding of how people go through More ❯

DHSC) to provide and upgrade emergency communications for UK ambulance services. ARP has a team of over eighty staff consisting of commercial, finance, project, implementation, technical, user assurance and service colleagues.They are based all over the country to support the successful delivery and maintenance of a £460m programme of work.The aim of ARP is to implement new technology … that provides innovation and enhances patient care with the latest equipment.ARPs solutions also play a longer-term role in preparing the ambulance service for the adoption of the Home Office's Emergency Services Network (ESN). ARP is currently in the process of introducing an array of new technology-based services to Ambulance Trusts and Air Ambulance charities.The Services … data-rich communications products (apps and hardware) for use by over 15,000 frontline paramedic and Control Room staff. Overall, ARP is responsible for providing an end-to-end service covering installation, maintenance, and replacement, which plays a key role in enabling effective response to critical life-threatening incidents. Job description Job responsibilities For further information about this role More ❯

collaboration, and compliance across our UK business. This role will work closely with existing IT support functions and may evolve to take ownership of aspects of the IT support service, depending on how the organisation grows. The successful candidate will bring a collaborative approach, helping to align support and workplace technologies for a seamless user experience. While predominantly based … Design Contribute to the technical strategy and roadmap for workplace technologies in the UK, aligned with PEXA Group's global standards and goals. Take primary responsibility for execution and delivery of the strategy, balancing the everyday needs of the business with delivery of projects and initiatives. Design and maintain secure, scalable solutions using Microsoft AD, Entra ID (Azure … ID and legacy AD policies, structures, and access controls. Operations & Support Collaborate with the owner of IT support services to ensure alignment of incident resolution, device lifecycle management, and service experience. Provide leadership and technical guidance on workplace-related support issues, with potential to assume line management or service ownership as the organisation grows. Act as the senior More ❯

collaboration, and compliance across our UK business. This role will work closely with existing IT support functions and may evolve to take ownership of aspects of the IT support service, depending on how the organisation grows. The successful candidate will bring a collaborative approach, helping to align support and workplace technologies for a seamless user experience. While predominantly based … Design Contribute to the technical strategy and roadmap for workplace technologies in the UK, aligned with PEXA Group's global standards and goals. Take primary responsibility for execution and delivery of the strategy, balancing the everyday needs of the business with delivery of projects and initiatives. Design and maintain secure, scalable solutions using Microsoft AD, Entra ID (Azure … ID and legacy AD policies, structures, and access controls. Operations & Support Collaborate with the owner of IT support services to ensure alignment of incident resolution, device lifecycle management, and service experience. Provide leadership and technical guidance on workplace-related support issues, with potential to assume line management or service ownership as the organisation grows. Act as the senior More ❯

and 3rd line engineers in delivering best-in-class support and innovative workplace solutions to our customers. Youll play a pivotal role in driving operational excellence, team development, and service performance. This is a hybrid role blending hands-on technical expertise with strategic leadership. This role follows a 07:00 19:00 shift pattern, with on-site days at … culture Create and support team development opportunities across the technical support area, ensuring the ability to grow and scale the function in line with LIMAs growth plans Support the Service Delivery Lead in ensuring that operational KPIs and statistics are within the agreed targets, and initiatives are identified to drive continual service improvement Manage incidents from customers … technical issues into clear communications for non-technical parties Ensure customers and involved parties are updated with their incident progress either by phone or by using ConnectWise Manage (Our service desk ITSM application) on time in alignment with SLAs Drive continual service improvement, by analysing trends and team metrics and removing service bottlenecks. About you: Demonstrated leadership More ❯

and 3rd line engineers in delivering best-in-class support and innovative workplace solutions to our customers. Youll play a pivotal role in driving operational excellence, team development, and service performance. This is a hybrid role blending hands-on technical expertise with strategic leadership. This role follows a 07:00 19:00 shift pattern, with on-site days at … culture Create and support team development opportunities across the technical support area, ensuring the ability to grow and scale the function in line with LIMAs growth plans Support the Service Delivery Lead in ensuring that operational KPIs and statistics are within the agreed targets, and initiatives are identified to drive continual service improvement Manage incidents from customers … technical issues into clear communications for non-technical parties Ensure customers and involved parties are updated with their incident progress either by phone or by using ConnectWise Manage (Our service desk ITSM application) on time in alignment with SLAs Drive continual service improvement, by analysing trends and team metrics and removing service bottlenecks. About you: Demonstrated leadership More ❯

and 3rd line engineers in delivering best-in-class support and innovative workplace solutions to our customers.You’ll play a pivotal role in driving operational excellence, team development, and service performance. This is a hybrid role blending hands-on technical expertise with strategic leadership.This role follows a 07:00 – 19:00 shift pattern, with on-site days at our … Create and support team development opportunities across the technical support area, ensuring the ability to grow and scale the function in line with LIMA’s growth plans Support the Service Delivery Lead in ensuring that operational KPIs and statistics are within the agreed targets, and initiatives are identified to drive continual service improvement Manage incidents from customers … technical issues into clear communications for non-technical parties? Ensure customers and involved parties are updated with their incident progress either by phone or by using ConnectWise Manage (Our service desk ITSM application) on time in alignment with SLAs Drive continual service improvement, by analysing trends and team metrics and removing service bottlenecks. About you: Demonstrated leadership More ❯

that does the right things and treats its staff well important to you? Are you experienced in working in structured teams that have strong governance to ensure the safe delivery of IT Services? If you can answer Yes to the above questions, then keep reading as this may be the opportunity you have been waiting for. My client is … we are now looking for strong individuals to join the team. What will you be doing? The Infrastructure Practice Lead is responsible for leading the strategic direction, design, and delivery of infrastructure services across the organization. This role ensures that infrastructure solutions are robust, scalable, secure, and aligned with business objectives and best practices. The Practice Lead will work … of team performance against technical quality and adherence to standards. Lead the creation and maintenance of a central knowledge base and reusable assets (e.g., templates, runbooks, SOPs). Project & Service Delivery Ensure all infrastructure related activities are delivered to agreed technical standards and principles Act as an escalation point for complex technical issues and provide input into root More ❯

that does the right things and treats its staff well important to you? Are you experienced in working in structured teams that have strong governance to ensure the safe delivery of IT Services? If you can answer Yes to the above questions, then keep reading as this may be the opportunity you have been waiting for. My client is … we are now looking for strong individuals to join the team. What will you be doing? The Infrastructure Practice Lead is responsible for leading the strategic direction, design, and delivery of infrastructure services across the organization. This role ensures that infrastructure solutions are robust, scalable, secure, and aligned with business objectives and best practices. The Practice Lead will work … of team performance against technical quality and adherence to standards. Lead the creation and maintenance of a central knowledge base and reusable assets (e.g., templates, runbooks, SOPs). Project & Service Delivery Ensure all infrastructure related activities are delivered to agreed technical standards and principles Act as an escalation point for complex technical issues and provide input into root More ❯

completing configuration for our existing customers when requested. The role includes managing customers for up to six months onboarding them into Fourth, payroll and pension processing, delivering excellent customer service and daily problem solving. You will be a highly confident and motivated individual with prior experience in Fourth Solutions. This individual will work with our Sales, Project Management, Professional … customers with a quality implementation. You will work closely with Fourth's prospects and customers understanding their business, payroll and pension implementation to meet their requirements to enable the delivery of their payroll and pension that works well for each customer creating value and maximising growth opportunities. You will develop a deep understanding of the implementation service and … ambassador for the company and our products. The role Payroll & Pension Implementation : Manage onboarding, configuration, payroll processing, pension administration, and RTI compliance for a portfolio of customers. Customer Engagement & Service Delivery : Build strong client relationships, deliver excellent service aligned with SLAs, and support customer loyalty throughout the lifecycle. Technical Configuration & Demonstrations : Handle setup of PAYE, pay basis More ❯

on-site role, based at the Hull HQ, where visibility, team cohesion, and stakeholder alignment are key. What You’ll Be Doing: In this position, you'll combine project delivery, technical oversight, and third-line support to ensure the infrastructure environment supports both operational needs and future growth. You’ll: Support the development and delivery of the IT … infrastructure strategy Act as a technical escalation point for the UK Service Desk, providing tier 3 support when required Take ownership of infrastructure projects, from scoping and implementation through to delivery and documentation Contribute to systems availability, resilience, and security across a diverse, multi-site environment Design and implement solutions across Microsoft server technologies, Active Directory, M365, and … Share knowledge effectively with other team members and drive a unified, “one team” approach Engage with the wider IT team and internal stakeholders to embed best practice and improve service delivery What You’ll Need: We’re looking for a pragmatic, proactive engineer who can operate at both technical and strategic levels. You’ll bring: 5+ years’ experience More ❯

on-site role, based at the Hull HQ, where visibility, team cohesion, and stakeholder alignment are key. What You'll Be Doing: In this position, you'll combine project delivery, technical oversight, and third-line support to ensure the infrastructure environment supports both operational needs and future growth. You'll: Support the development and delivery of the IT … infrastructure strategy Act as a technical escalation point for the UK Service Desk, providing tier 3 support when required Take ownership of infrastructure projects, from scoping and implementation through to delivery and documentation Contribute to systems availability, resilience, and security across a diverse, multi-site environment Design and implement solutions across Microsoft server technologies, Active Directory, M365, and … Share knowledge effectively with other team members and drive a unified, “one team” approach Engage with the wider IT team and internal stakeholders to embed best practice and improve service delivery What You'll Need: We're looking for a pragmatic, proactive engineer who can operate at both technical and strategic levels. You'll bring: 5+ years' experience More ❯

on-site role, based at the Hull HQ, where visibility, team cohesion, and stakeholder alignment are key. What You’ll Be Doing: In this position, you'll combine project delivery, technical oversight, and third-line support to ensure the infrastructure environment supports both operational needs and future growth. You’ll: Support the development and delivery of the IT … infrastructure strategy Act as a technical escalation point for the UK Service Desk, providing tier 3 support when required Take ownership of infrastructure projects, from scoping and implementation through to delivery and documentation Contribute to systems availability, resilience, and security across a diverse, multi-site environment Design and implement solutions across Microsoft server technologies, Active Directory, M365, and … Share knowledge effectively with other team members and drive a unified, “one team” approach Engage with the wider IT team and internal stakeholders to embed best practice and improve service delivery What You’ll Need: We’re looking for a pragmatic, proactive engineer who can operate at both technical and strategic levels. You’ll bring: 5+ years’ experience More ❯

to scale our Group Professional Services business, the role of Head of Partner Management will be responsible for leading, shaping and delivering the resourcing partner and agency strategy and service for Group Professional Services (GPS). Working as the Group Head of Partner Management your role is pivotal in maximizing the value derived from your relationships with partners and … Operations and Planning Working with GPS stakeholders and key contacts within the Country Units to shape, evolve and deliver the GPS partnering strategy and offering that augments our internal delivery capability, ensuring that we can provide the highest quality and most cost-effective delivery solutions for our customers. Embed the use of our VMS tool to analyse and … Contractual Management Own, direct and negotiate key strategic contractual renewals, including setting agency strategy across the Group Direct and set out contractual standards with our partners to support quality delivery, mitigate our risks in service delivery and ensure that ethical business and ESG (Environmental, Social and Governance) standards are maintained Manage the partner onboarding criteria and parameters More ❯