101 to 106 of 106 Service Management Jobs in the North of England

initiatives N.B. - We are not looking for a Software Development Manager. What We’re Looking For Broad IT leadership experience across applications, analysis, and integration Strong team and vendor management skills Track record in enterprise-scale environments (ideally 24/7 operations) Experience with application support and enhancement. North Yorkshire – onsite five days per week What’s On Offer More ❯

the next innovator to join us? What will your 'typical’ day look like? Different that’s for sure...: Atom’s Technology team is made up of: Engineering, Delivery, Change, Service Management, Security & Architecture. These capabilities are distributed across multiple cross-functional product teams known as Value Streams. They design, develop and deliver a customer journey that is secure More ❯

Successful project delivery - Plan and direct the overall project of work through driving a clear vision and goals. - Be the go-to lead for the project team, customer and management owning the requirements and management process throughout the full project life-cycle, from initiation through to live operation. - Successful commercial delivery of projects, within budget and agreed timescales. … Effective management of issues and risks ensuring that options and solutions are validated and the impacts of decisions clearly articulated and understood. - Ensuring deliverables are built to and agreed quality . - Conform to project management standards, champion their use and contribute to their development. - Ability to lead and deliver projects via various methodologies, AGILE/SCRUM, Waterfall, Hybrid. … delivery relevant reporting across the Delivery and Cloud Services Group functions to internal and external parties. - Ensure accurate and effective documentation and reporting during delivery and into service. Stakeholder management - Ensuring customer satisfaction and promotion of successful long-term customer relationship evidenced by successful on-boarding and customer retention. - Creating and retaining customer engagement throughout the whole project/ More ❯

Leeds Personal Requirements Experience Proven experience managing large-scale IT or vendor migration projects, preferably in application development or software delivery. Strong understanding of application development lifecycles, DevOps, and service management. Demonstrated ability to manage multiple stakeholders across business and technical domains. Exceptional communication, negotiation, and vendor management skills. Experience in risk management, issue resolution, and managing … high-pressure environments. Experience working in complex enterprise environments. Desirable Project management certifications (e.g., PMP, PRINCE2, Agile PM). Familiarity with contract negotiation and outsourcing agreements. Previous experience in business-critical service delivery roles. Strategic thinker with strong analytical capabilities. Calm under pressure; able to prioritize and act decisively. Collaborative and able to work cross-functionally. Detail-oriented More ❯

In short we drive the delivery of high-quality services and customer satisfaction. Our Delivery Leadership team is the central point of contact into Group Delivery for Customers and Service Management. We are responsible to consistently deliver high quality competitive Group Delivery services, delighting our customers, and ensuring services are being delivered against measures that matter around quality and … scope of services on this account. Within your area of responsibility, you will contribute to an effective governance model to matrix manage the teams and partners who deliver the service, ensuring that high quality and customer satisfaction are maintained, that issues are successfully addressed and that the services meet their contractual and financial performance targets. You will engage stakeholders … Satisfaction, delivery quality and financial cost performance. A full job description is available upon request What youll need Youll need to know: Youll be a proven practitioner in IT Service Management. Youre likely trained in ITIL, at least to Foundation status. Youll know that its not all about ITIL. Youll be able to show that you understand how IT More ❯

vendors, and business units. Coordinate project tasks, track milestones, and maintain project documentation. Ensure successful transfer of IT systems into business-as-usual support, including training and documentation for service desk teams. Identify and implement process improvements in collaboration with IT colleagues. Provide regular progress updates and risk assessments to stakeholders. Skills & Experience Experience in IT operations or delivering … IT projects, ideally in a multi-site or group environment. Good understanding of IT infrastructure, networking, and service management. Strong communication and collaboration skills across all levels of the business. Detail-oriented with strong organisational abilities. Proficiency in Microsoft tools and familiarity with common IT management solutions. Benefits Competitive salary based on experience Hybrid working (post-probation/… training) Free parking Company pension Generous holiday allowance, plus your birthday off Death in service benefit Access to Gym Flex and more More ❯