101 to 112 of 112 Service Management Jobs in the North of England

days per year Hours: 9:00 am - 5:30 pm, Monday to Friday Role Purpose: To attend sites and provide support for IT hardware and software in line with Service Level Agreements (SLAs). You'll work efficiently and proactively to deliver first-class IT support. Key Responsibilities: Diagnose, repair, and maintain hardware (PCs, laptops, local/network printers … key performance indicators (KPIs) associated with the role. Adhere to all site-specific fire, security, and health and safety regulations. Ensure incidents are logged and updated within the IT service management (ITSM) tool within SLA. Stay up to date with new technologies and maintain relevant knowledge and skills. Carry out other reasonable duties as requested by line management. … Participate in a 24/7 on-call rota where required. Be prepared to work occasional overtime when necessary. Mentor junior engineers when needed. Comply with company policies and management system requirements. Maintain company equipment in good working order and condition. Follow applicable site-specific policies and processes. Create and maintain technical documentation where required. Skills and Experience: Professional More ❯

BI. In this role, you will support colleagues by creating visualisations and reports within Power BI for various business functions. You will enable and enhance the company's self-service reporting capabilities, empowering users to access and utilise data independently based on their requirements. Additionally, you will contribute to the transformation project aimed at rebuilding the Power BI reporting … suites to further improve self-service capabilities. Salary: £40,000-£45,000 + bonus Location/Hybrid: X2 per week to Birchwood Office (Monday & Wednesday) Requirements: Advanced experience with Power BI Desk and Power BI Service (Minimum 3years) Strong knowledge and experience with data modelling and adhering to best practices (3years +) Extensive experience with SQL Service Management studio i.e. Query writing and optimisation Advanced knowledge of DAX Desirable background in financial services (insurance, banking, trading) or exposure to complicated data Desirable experience with Python and AWS If you're looking to join a company that is reaping the rewards of a recent transformation, one that owns its IT suite and is ambitiously paving the More ❯

verification of Node builds Providing networking configurations Staging of equipment Physical patching Carry out testing for BAU driven changes and provide associated test reports Network configuration and design collateral management Update and appropriately record documentation in the DXC/DXC Customer provided systems Adhere to Project Enhancement Release (PER) processes as needed Validate the configurations applied by 3rd parties … GP1]against the approved configuration Validate the configurations applied by 3rd parties to Nodes[GP2]against as part of the Node acceptance process Escalation for incidents reported via the service management tools (SM9) for the in-scope devices as requested by NOC Level 2 Provide ad hoc, reactive support for high priority and short notice requests related to More ❯

to resolution Prioritise and manage multiple issues to meet SLAs Provide desktop, server, network, and cloud support Keep customers updated throughout the ticket lifecycle Maintain accurate records in the service management system Liaise with 3rd parties where needed and ensure SLAs are met Share fixes and updates with the wider team Required Experience: 3+ years in a Service More ❯

to resolution Prioritise and manage multiple issues to meet SLAs Provide desktop, server, network, and cloud support Keep customers updated throughout the ticket lifecycle Maintain accurate records in the service management system Liaise with 3rd parties where needed and ensure SLAs are met Share fixes and updates with the wider team Required Experience: 3+ years in a Service More ❯

the next innovator to join us? What will your 'typical’ day look like? Different that’s for sure...: Atom’s Technology team is made up of: Engineering, Delivery, Change, Service Management, Security & Architecture. These capabilities are distributed across multiple cross-functional product teams known as Value Streams. They design, develop and deliver a customer journey that is secure More ❯

RPO & MSP Recruitment Services are currently recruiting an Administrator working on behalf of a leading Asset & Technology Solutions services company. We have an exciting opportunity for a Master Data Management Team Member, joining our Procurement Team, based in Newcastle. This role is available full time and includes flexibility along with hybrid working because we want the best people for … our roles. You will join our great Master Data Management Team, being a key player in all things System & Process related. Some other duties will include: Facilitating the Supplier Onboarding Process ensuring all our Supply Chain meet prequalification requirements Processing all New Supplier & Customer Requests received via BMC Validating Bank Details and creating Internal/External bank accounts Maintain … ensuring all Subcontractors hold valid Insurance Certificates Uploading and Manually inputting Inventory items Dealing with queries received from Key Stakeholders, Internal & External Producing ad hoc reports from Oracle/Service management tool as and when required by the Business. Using Excel and other tools to carry out reconciliations Experience Previous experience working in a similar role within a More ❯

RPO & MSP Recruitment Services are currently recruiting an Administrator working on behalf of a leading Asset & Technology Solutions services company. We have an exciting opportunity for a Master Data Management Team Member, joining our Procurement Team, based in Newcastle. This role is available full time and includes flexibility along with hybrid working because we want the best people for … our roles. You will join our great Master Data Management Team, being a key player in all things System & Process related. Some other duties will include: Facilitating the Supplier Onboarding Process ensuring all our Supply Chain meet prequalification requirements Processing all New Supplier & Customer Requests received via BMC Validating Bank Details and creating Internal/External bank accounts Maintain … ensuring all Subcontractors hold valid Insurance Certificates Uploading and Manually inputting Inventory items Dealing with queries received from Key Stakeholders, Internal & External Producing ad hoc reports from Oracle/Service management tool as and when required by the Business. Using Excel and other tools to carry out reconciliations Experience Previous experience working in a similar role within a More ❯

Successful project delivery • Plan and direct the overall project of work through driving a clear vision and goals. • Be the go-to lead for the project team, customer and management owning the requirements and management process throughout the full project life-cycle, from initiation through to live operation. • Successful commercial delivery of projects, within budget and agreed timescales. … Effective management of issues and risks ensuring that options and solutions are validated and the impacts of decisions clearly articulated and understood. • Ensuring deliverables are built to and agreed quality . • Conform to project management standards, champion their use and contribute to their development. • Ability to lead and deliver projects via various methodologies, AGILE/SCRUM, Waterfall, Hybrid. … delivery relevant reporting across the Delivery and Cloud Services Group functions to internal and external parties. • Ensure accurate and effective documentation and reporting during delivery and into service. Stakeholder management • Ensuring customer satisfaction and promotion of successful long-term customer relationship evidenced by successful on-boarding and customer retention. • Creating and retaining customer engagement throughout the whole project/ More ❯

MCSA/MD-100/MD-101, or Cisco CCNA) or equivalent experience. Experience supporting Windows 10, Windows Server, and Active Directory environments. Strong knowledge of ITIL practices and service management. Proven customer service and communication skills. Ability to prioritise tasks and manage time effectively under pressure. Desirable Experience: Previous experience working in pharmaceutical, biotech, or laboratory settings. More ❯

you! Role Assist with the delivery of ICT Infrastructure whilst working as part of a team and under the supervision of a Senior IT Officer - Infrastructure. Support the ICT service to deliver efficient operation and control of the IT and/or Telecommunications infrastructure (comprising physical or virtual hardware, software, network services and data storage) either on-premises or … examples of these issues are slow performance, connection problems, and an inability to access data. Support the team in the support and maintenance of systems, including software maintenance, incident management, testing, and implementation. Participate in the rollout of new technologies and upgrades. Maintain accurate documentation of systems, procedures, and configurations. Provide first-line support to internal users, escalating issues … when necessary. Learn and apply best practices in cybersecurity, data protection, and IT service management. Assist with administrative support relating to the work of the service and help in the delivery of an effective and responsive ICT service. Supporting a high standard of customer care, dealing with customers in person, by email and on the telephone, developing strong More ❯

Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade - wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational … North America. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively Key Responsibilities: Reporting to and working side by side with Senior Account Managers, you’ll be responsible for driving new business growth by identifying and securing new clients. … our new company name - Klipboard. Kerridge Commercial Systems (KCS) is becoming Klipboard and our new brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. We have offices based across the world and we are looking for talented individuals to join our growing teams. Due to our growth More ❯