126 to 150 of 185 Service Management Jobs in the North of England

Qualifications and Experience: Proven expertise in administering Microsoft 365 (including SharePoint Online and Teams) and Google Workspace. Strong understanding of collaboration tools and document management systems. Experience with ITIL Service Management principles. Excellent problem-solving skills and the ability to work independently. Strong communication skills to effectively More ❯

Qualifications and Experience: Proven expertise in administering Microsoft 365 (including SharePoint Online and Teams) and Google Workspace. Strong understanding of collaboration tools and document management systems. Experience with ITIL Service Management principles. Excellent problem-solving skills and the ability to work independently. Strong communication skills to effectively More ❯

company specializing in IT automation solutions. Our flagship product, the Atria platform, empowers IT Providers, Telcos, Systems Integrators, and Enterprises to streamline operations, enhance service delivery, and optimize business processes. By integrating seamlessly with technologies like Microsoft 365, Active Directory, Citrix, and RDS, Atria automation enables service desks … in PowerShell scripting and a keen interest in IT automation. · Demonstrated problem-solving skills and the ability to address complex technical issues. · Proven customer service skills and a commitment to client satisfaction. · Strong written communication skills, with the ability to create clear and concise documentation and content. Desirable/… Active Directory, Citrix, Or another RDS Software · Background in IT support roles with a focus on automation. · Familiarity with integrating automation tools into IT service management platforms. · Experience in managing projects, with the ability to deconstruct tasks into manageable steps. Application Process Are you an IT professional feeling More ❯

company specializing in IT automation solutions. Our flagship product, the Atria platform, empowers IT Providers, Telcos, Systems Integrators, and Enterprises to streamline operations, enhance service delivery, and optimize business processes. By integrating seamlessly with technologies like Microsoft 365, Active Directory, Citrix, and RDS, Atria automation enables service desks … in PowerShell scripting and a keen interest in IT automation. · Demonstrated problem-solving skills and the ability to address complex technical issues. · Proven customer service skills and a commitment to client satisfaction. · Strong written communication skills, with the ability to create clear and concise documentation and content. Desirable/… Active Directory, Citrix, Or another RDS Software · Background in IT support roles with a focus on automation. · Familiarity with integrating automation tools into IT service management platforms. · Experience in managing projects, with the ability to deconstruct tasks into manageable steps. Application Process Are you an IT professional feeling More ❯

application support and manage permissions, configuration, and user access. Resolve technical issues by accurately documenting and managing user tickets with tools like Jira or Service Desk Plus. Support ERP/CRM platforms across their full lifecycle, from deployment to retirement. Engage with stakeholders to ensure platforms meet and exceed … service criteria. Enable continuous improvement initiatives and problem resolution. Enhance user functionality with automation tools such as Power BI, Power Automate, Advanced Excel, or PowerApps. Collaborate on enterprise-scale data migrations or transitions. Provide workplace training and documentation to empower employees in using cloud platforms effectively. Maintain platform security … ll need the following skills or knowledge: Competency with Microsoft tools like SharePoint, PowerApps, Power Automate, and Power BI. SQL DBA and Azure-hosted service management skills are a bonus. An understanding of IT service methodologies (e.g., ITIL) and information security best practices. Proven ability to deliver More ❯

application support and manage permissions, configuration, and user access. Resolve technical issues by accurately documenting and managing user tickets with tools like Jira or Service Desk Plus. Support ERP/CRM platforms across their full lifecycle, from deployment to retirement. Engage with stakeholders to ensure platforms meet and exceed … service criteria. Enable continuous improvement initiatives and problem resolution. Enhance user functionality with automation tools such as Power BI, Power Automate, Advanced Excel, or PowerApps. Collaborate on enterprise-scale data migrations or transitions. Provide workplace training and documentation to empower employees in using cloud platforms effectively. Maintain platform security … administering NetSuite and/or Salesforce platforms. Competency with Microsoft tools like SharePoint, PowerApps, Power Automate, and Power BI. SQL DBA and Azure-hosted service management skills are a bonus. An understanding of IT service methodologies (e.g., ITIL) and information security best practices. Proven ability to deliver More ❯

application support and manage permissions, configuration, and user access. Resolve technical issues by accurately documenting and managing user tickets with tools like Jira or Service Desk Plus. Support ERP/CRM platforms across their full lifecycle, from deployment to retirement. Engage with stakeholders to ensure platforms meet and exceed … service criteria. Enable continuous improvement initiatives and problem resolution. Enhance user functionality with automation tools such as Power BI, Power Automate, Advanced Excel, or PowerApps. Collaborate on enterprise-scale data migrations or transitions. Provide workplace training and documentation to empower employees in using cloud platforms effectively. Maintain platform security … administering NetSuite and/or Salesforce platforms. Competency with Microsoft tools like SharePoint, PowerApps, Power Automate, and Power BI. SQL DBA and Azure-hosted service management skills are a bonus. An understanding of IT service methodologies (e.g., ITIL) and information security best practices. Proven ability to deliver More ❯

a pivotal role in enhancing our technical support capabilities, improving documentation, and collaborating closely with the engineering manager and other stakeholders to ensure seamless service delivery. Job Summary We are seeking an experienced ServiceNow Architect to join our team and drive the design, implementation, and optimization of our ServiceNow … modules Experience with ServiceNow implementation in defense industry environments Knowledge of Agile development methodologies Experience with ServiceNow upgrade planning and execution Background in IT service management or IT operations Experience with ServiceNow Performance Analytics and reporting Summit 7 Systems is an equal opportunity/affirmative action employer and More ❯

At Ilkley IT Services, we are passionate about providing cutting-edge IT solutions that empower businesses across West and North Yorkshire. As a Managed Service Provider (MSP) with a proven track record of excellence, we specialise in creating tailored IT services for small and medium-sized businesses, helping them … team, this is the opportunity for you. In this role, you will take on responsibilities spanning 1st, 2nd, and 3rd Line support, ensuring seamless service for our clients. This includes resolving everyday technical issues, tackling more advanced problems, and leading impactful IT projects. Key Responsibilities Client-Centric Support Across … Experience Essential Skills: At least 3 years of hands-on IT support experience, preferably in an MSP environment. Strong expertise in: Microsoft 365 (user management, tenant migrations, security policies, Entra, Intune, and Defender). Windows Server OS (Active Directory, DNS, Group Policy). Network setups and troubleshooting (including VLANS More ❯

At Ilkley IT Services, we are passionate about providing cutting-edge IT solutions that empower businesses across West and North Yorkshire. As a Managed Service Provider (MSP) with a proven track record of excellence, we specialise in creating tailored IT services for small and medium-sized businesses, helping them … team, this is the opportunity for you. In this role, you will take on responsibilities spanning 1st, 2nd, and 3rd Line support, ensuring seamless service for our clients. This includes resolving everyday technical issues, tackling more advanced problems, and leading impactful IT projects. Key Responsibilities Client-Centric Support Across … Experience Essential Skills: At least 3 years of hands-on IT support experience, preferably in an MSP environment. Strong expertise in: Microsoft 365 (user management, tenant migrations, security policies, Entra, Intune, and Defender). Windows Server OS (Active Directory, DNS, Group Policy). Network setups and troubleshooting (including VLANS More ❯

exciting journey with Cloud Bridge and AWS, we want to hear from you. We are looking for a dedicated individual to join our Project Management team as a Senior Project Manager , reporting to the Project Management Practice Lead. This role involves the management of projects, including scoping … budgeting, planning, risk management, resourcing, and reporting on the delivery of cloud solutions for Cloud Bridge customers. To be successful as a Senior Project Manager, you should be able to demonstrate strong project management and communication skills, be well-organised and able to work under pressure. Key Responsibilities … Project Management: Lead the full project lifecycle, from scoping and initiation to completion, ensuring projects are delivered on time, within scope, and on budget. Stakeholder engagement: Confidently engage with and report to C-suite executives, both internally and within customer organisations. Governance & compliance: Implement and uphold strong project governance More ❯

to resolve hardware and/or software problems. Log all support calls within the ITSM call logging tool. Maintain a high degree of customer service for all queries and adhere to all service management principles. Liaise and work with other JD Technical teams as required. Liaise with … third-party technical support teams when necessary. Document working procedures and store within the knowledge management database. What We're Looking For: 3+ years working in a service support environment with exposure to ITIL processes. Server administration experience with Red Hat, CentOS, AlmaLinux or Oracle Linux, releases More ❯

and network-related issues, ensuring high levels of customer satisfaction and minimal disruption to business operations. Key Responsibilities: Respond to and resolve incidents and service requests escalated from the 1st line support team, both remotely and on-site. Troubleshoot hardware and software issues on desktops, laptops, mobile devices, and … Active Directory, and networking equipment. Install, configure, and maintain IT systems, applications, and user accounts. Maintain accurate records of work through the IT service management system (e.g., tickets, documentation). Escalate complex issues to 3rd line support or vendors when necessary, following proper protocols. Assist in IT projects … Active Directory, and standard desktop applications. Good understanding of networking principles (TCP/IP, DNS, DHCP, VPN). Excellent troubleshooting, communication, and customer service skills. Ability to prioritize workload and manage multiple tasks effectively. Experience with virtual servers- VMWare/Hyper-V (beneficial) In Technology Group Ltd is acting More ❯

212.50 per day Location- Liverpool Hybrid working- 2 days onsite per week 7am-4pm Fulltime- 5 days per week Inside IR35 Role overview: Event management is handled efficiently using alert systems like BigPanda, taking ownership of alerts and troubleshooting them with the aid of Runbooks and SOPs. Basic knowledge … complements their ability to analyse and monitor system performance, while understanding API concepts and applications enhances their technical capabilities. Their ITIL experience covers Incident Management, Problem Management, and Change Management, ensuring adherence to best practices in IT service management. What you'll be doing: In the … individual demonstrates proficiency in ChatOps through Slack by creating channels, coordinating resources, and engaging with customers. This includes managing communication and collaboration among customer service representatives and high-level engineers to ensure seamless customer service. assist with user account management and basic security tasks such as password unlocks More ❯

been carrying out a large technology transition over the past few years and there is still a long way to go. Join our Network Service Operations team as Network Operations Engineer and help us transform DWP's datacentre and remote site network infrastructure. Our DWP Digital teams use fresh … and good practices, as well as ensuring current legacy infrastructure remains stable. You will provide support for incident and problem resolution and implement standard service management exercises. This could involve out of hours work. You should have excellent communication and interpersonal skills, with the ability to effectively interact … sometime collaborating face to face in a hub. Pay: We offer pay of up to £52,442. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £12,345 per year. Holidays: A generous leave package starting at 25 days and rising More ❯

been carrying out a large technology transition over the past few years and there is still a long way to go. Join our Network Service Operations team as Network Operations Engineer and help us transform DWP's datacentre and remote site network infrastructure. Our DWP Digital teams use fresh … and good practices, as well as ensuring current legacy infrastructure remains stable. You will provide support for incident and problem resolution and implement standard service management exercises. This could involve out of hours work. You should have excellent communication and interpersonal skills, with the ability to effectively interact … sometime collaborating face to face in a hub. Pay: We offer pay of up to £52,442. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £12,345 per year. Holidays: A generous leave package starting at 25 days and rising More ❯

been carrying out a large technology transition over the past few years and there is still a long way to go. Join our Network Service Operations team as Network Operations Engineer and help us transform DWP's datacentre and remote site network infrastructure. Our DWP Digital teams use fresh … and good practices, as well as ensuring current legacy infrastructure remains stable. You will provide support for incident and problem resolution and implement standard service management exercises. This could involve out of hours work. You should have excellent communication and interpersonal skills, with the ability to effectively interact … sometime collaborating face to face in a hub. Pay: We offer pay of up to £52,442. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £12,345 per year. Holidays: A generous leave package starting at 25 days and rising More ❯

been carrying out a large technology transition over the past few years and there is still a long way to go. Join our Network Service Operations team as Network Operations Engineer and help us transform DWP's datacentre and remote site network infrastructure. Our DWP Digital teams use fresh … and good practices, as well as ensuring current legacy infrastructure remains stable. You will provide support for incident and problem resolution and implement standard service management exercises. This could involve out of hours work. You should have excellent communication and interpersonal skills, with the ability to effectively interact … sometime collaborating face to face in a hub. Pay: We offer pay of up to £52,442. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £12,345 per year. Holidays: A generous leave package starting at 25 days and rising More ❯

been carrying out a large technology transition over the past few years and there is still a long way to go. Join our Network Service Operations team as Network Operations Engineer and help us transform DWP's datacentre and remote site network infrastructure. Our DWP Digital teams use fresh … and good practices, as well as ensuring current legacy infrastructure remains stable. You will provide support for incident and problem resolution and implement standard service management exercises. This could involve out of hours work. You should have excellent communication and interpersonal skills, with the ability to effectively interact … sometime collaborating face to face in a hub. Pay: We offer pay of up to £52,442. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £12,345 per year. Holidays: A generous leave package starting at 25 days and rising More ❯

demonstrates clear empathy and understanding of the value that closely integrated applications will deliver and the tightly bound systems requirements: Key applications: ServiceNow - Customer Service Management Microsoft Dynamics 365. Salesforce. Microsoft Dynamics Great Plains. aBILLity. Duties and Responsibilities Group Technology Systems Roadmap - own the plan and systems strategy … in a responsive and agile manner, and in accordance with well-communicated plans. Develop business information portals and reports to ensure that users and management have the right information at the right time to make decisions. Develop and maintain processes to support the correct use of the systems, to … supports the function. Required Knowledge, Skills and Experience System Design Knowledge: Understanding software architecture and design principles to ensure applications meet organisational needs Project Management: Ability to plan, schedule, and deliver projects on time and within budget. Technical Proficiency: Knowledge of coding languages, development frameworks, and emerging technologies Data More ❯

3rd line support of Tunstall's IT network infrastructure and security prevention and detection systems, working with Tunstall's internal IT teams and external service providers. Main responsibilities of the role: Design, implement, and optimize scalable and resilient network architectures, including LAN, WAN, WLAN, and SD-WAN systems, ensuring … alignment with business objectives and future growth. Evaluate emerging networking technologies and recommend upgrades to enhance performance and reliability. Oversee the monitoring and management of network performance, ensuring optimal uptime and identifying areas for improvement. Lead the resolution of complex network issues, including root cause analysis, and provide expertise … the latest security principles, techniques, protocols and experience in security systems, including firewalls, intrusion detection/prevention systems, anti-virus software, authentication systems, log management, content filtering. Working knowledge of security devices, tools and service providers Experience in 3rd line, 24/7 support of network technologies Experience More ❯

modules such as ITSM, FSM. Proven experience designing and implementing integrations between SAP and ServiceNow (e.g., asset synchronization, work order to sales order/service order). Familiarity with integration tools and platforms. Strong knowledge of REST APIs, IDoc, BAPI. Experience with ITIL practices and service management More ❯

delivery of high-quality services and customer satisfaction. Our Delivery Leadership team is the central point of contact into Group Delivery for Customers and Service Management. We are responsible to consistently deliver high quality competitive Group Delivery services, delighting our customers, and ensuring services are being delivered against measures … of accounts. Within your area of responsibility, you will contribute to an effective governance model to manage the teams and partners who deliver the service, ensuring that high quality and customer satisfaction are maintained, that issues are successfully addressed and that the services meet their contractual and financial performance … likely to include objective measures of Customer Satisfaction, delivery quality and financial cost performance. What youll need Youll be a proven practitioner in IT Service Management Youre likely trained in ITIL, at least to Foundation status Youll know that its not all about ITIL Youll be able to More ❯

adopting the correct Incident response model, and then confidently leading the communication, escalation, and collaboration between cross-functional teams and suppliers to restore normal service operation as quickly as possible. What you'll do Operate within a 24/7 shift and On Call environment. Take ownership of Critical … Provide immediate and effective leadership during Critical and Major Incidents, escalating as required and guiding cross-functional teams and third-party suppliers in restoring service as quickly as possible. Provide clear and timely communication to stakeholders, including senior leadership that meets their communication requirements, effectively managing expectations, instilling confidence … the Major Incident process and team. Lead a highly structured approach that ensures that all parties are coordinated effectively and work efficiently to restore service as quickly as possible. Who you are Demonstrable experience in leading Critical and Major Incidents in complex environments, with a strong understanding of ITIL More ❯

are secure, efficient, and aligned to best-in-class ITIL standards. This role is perfect for someone with a strong track record in IT service management and a strategic mindset. You’ll take ownership of vendor relationships and managed service providers, ensuring effective delivery and the evolution More ❯