126 to 150 of 224 Service Management Jobs in the North of England

programme of process improvement, automation, data-led decision-making and digital innovation. Role The Global Infor Systems Administrator will take ownership of the operational management, administration and continuous improvement of the organisation’s global Infor environment. Joining during the latter stages of implementation, you will work alongside the programme … processes, standards and support model required for business-as-usual operation. Your responsibilities will include: Owning the day-to-day administration and long-term management of the global Infor CloudSuite environment. Ensuring the platform remains stable, secure, available and capable of supporting business-critical operations. Establishing and leading ...

days onsite Duration 5 months Pay up to £607 per day (umbrella) Clearance Required SC cleared sole UK national Role Summary The Vulnerability Management Consultant operates within the Operational Integrator (OI) function in a multi-supplier (SIAM) environment, supporting the governance and coordination of vulnerability management activities across … role assists in ensuring vulnerabilities are identified, tracked, prioritised, and reported in accordance with client policies and agreed remediation timelines. Working with suppliers, service teams and security stakeholders, the consultant provides visibility of vulnerability status and supports the maintenance of accurate reporting and audit evidence. This is a governance ...

technical documentation and specifications related to cryptographic designs and implementations. Provision of subject matter expertise in cryptography methodologies. To manage and support the service management of cryptography solutions consumed by the Bank globally, in line with Technology Controls and Standards, including but not limited to Incident/Problem … content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset ...

Cloud and SaaS, transitioning clients support, collaboration and productivity environments to a modern OpEx based model while keeping a focus on security and service-oriented architectures. Taking clients on this journey often requires significant cultural change and the implementation of new ways of working. We guide our clients through … automation, and experience improvement.· Design and implement AI use cases, including intelligent assistants, workflow automation, knowledge retrieval, and predictive insights.· Drive adoption and change management, including training, communications, and user readiness activities.· Establish governance frameworks for responsible AI usage, data protection, and compliance across workplace tools.· Partner with vendors ...

Support Windows and Linux environments, Active Directory, and associated enterprise applications. Manage patching, updates, and backups following company standards and security requirements. Network & Security Management Support network infrastructure (LAN, WAN, VPN, and firewall configurations) in collaboration with network specialists. Ensure systems are configured and maintained securely in compliance with … NCSC Cyber Assessment Framework (CAF) and NIS Regulations . Help implement security controls, monitoring tools, and access management processes. Work with the Cyber Security team to find and address vulnerabilities and incidents. Service Delivery & Support Provide second- and third‐line IT support to users across site operations, engineering ...

Citrix infrastructure, including XenApp, XenDesktop, Citrix Cloud, and NetScaler ADC. Provide advanced 3rd-line technical support for complex incidents, escalations, and problem management lifecycles. Lead troubleshooting and root-cause analysis efforts for critical issues across all Citrix platforms. Configure, optimize, and maintain Citrix policies, profile management, and overall … teams to design, build, and deploy robust Citrix solutions. Execute regular patching, component upgrades, and platform migrations across the Citrix estate. Proactively address defect management and lead technical assurance activities to prevent recurring issues. Engage confidently with internal teams, cross-capability groups, account leads, and external customer stakeholders. Uphold ...

Citrix infrastructure, including XenApp, XenDesktop, Citrix Cloud, and NetScaler ADC. Provide advanced 3rd-line technical support for complex incidents, escalations, and problem management lifecycles. Lead troubleshooting and root-cause analysis efforts for critical issues across all Citrix platforms. Configure, optimize, and maintain Citrix policies, profile management, and overall … teams to design, build, and deploy robust Citrix solutions. Execute regular patching, component upgrades, and platform migrations across the Citrix estate. Proactively address defect management and lead technical assurance activities to prevent recurring issues. Engage confidently with internal teams, cross-capability groups, account leads, and external customer stakeholders. Uphold ...

Lead the design, build and operational launch of a RHEL server offering on IBM LinuxONE. Work with the mainframe, Linux, network, storage, security and service-management teams to define responsibilities and deliver a service application teams can consume. Essential experience IBM LinuxONE/IBM Z: Understanding … provisioning, patching, hardening, monitoring, backup, automation and production support. Cross-platform delivery: Experience aligning mainframe platform practices with Linux engineering and application requirements. Infrastructure service launches: Delivery of service catalogues, support models, SLAs, disaster recovery, operational acceptance and onboarding. Technical project management: Ownership of plans, dependencies, risks ...

doing: Perform initial triage and investigation of security incidents. Monitor security alerts and events from SIEM and other security tools. Participate in vulnerability management and patching. Maintain and update security documentation and procedures. Monitor Sec ops mailbox for alerts and triage them. Work with the ServiceDesk team to assist … Knowledge & Expertise What We’re Looking For: Basic understanding of IT infrastructure components including networks, servers, operating systems, and cloud services. Familiarity with IT service management principles (ITIL) and incident/problem/change management processes. Ability to troubleshoot common IT issues and elevate complex problems appropriately. ...

37.5 - MaglonaFull Time (Part time hours may be considered) An opportunity has arisen for a fixed term position for 24 months within Digital Access Management Department. The role is structured around a Digital Access Administrator position but the department focusses on creating and maintaining user active directory accounts … timely and professional manner. Use expertise to resolve problems and enhance processes Contribute to new and developing working practices To deliver exceptional service To undertake any other duties commensurate with the scope of your role and within your skill set as requested. Main duties of the job The successful ...

appropriate reporting and notifications to key stakeholders Own the major incident lifecycle end to end, from declaration through to satisfactory resolution as confirmed by Service Management Proactively manage major incidents to satisfactory resolution in a timely manner, ensuring minimal business impact, initiating escalation procedures as appropriate, chairing post … incident reviews and managing persistent or recurring incidents identified through trend analysis Own the Problem Management process, driving root cause analysis for recurring and high-impact incidents, maintaining the Known Error Database and tracking problems through to permanent fix Own the Change Management process, chairing CAB, assessing ...

hiring an experienced Senior Technical Transition Engineer to join our Infrastructure team. This is a highly technical role focused on bringing new customers into service, leading technical due diligence, deploying tooling, documenting environments, and ensuring a smooth transition into operational support. You’ll work across a broad range … technologies, engaging directly with customers, third parties, and internal technical teams to deliver successful service transitions. If you enjoy getting under the hood of complex IT estates, solving technical challenges, and shaping how services are onboarded and supported, this role offers the opportunity to make a real impact across ...

roadmap, and operational excellence for critical enterprise messaging and integration platforms. You will bridge engineering, architecture, and business teams to drive platform standardization, lifecycle management, and high-availability outcomes across a global financial infrastructure. Your Impact Strategy & Roadmap: Define and maintain multi-quarter product roadmaps covering security, automation, platform … customer onboarding for IBM MQ, ACE, ITX, and Instana platforms. Lifecycle & Governance: Lead platform lifecycle initiatives-including upgrades, deprecation strategies, and technical debt management-while enforcing reference architectures and security controls (mTLS, certificate management). Reliability & Performance: Own service health outcomes by monitoring SLIs, SLOs, and MTTR ...

roadmap, and operational excellence for critical enterprise messaging and integration platforms. You will bridge engineering, architecture, and business teams to drive platform standardization, lifecycle management, and high-availability outcomes across a global financial infrastructure. Your Impact Strategy & Roadmap: Define and maintain multi-quarter product roadmaps covering security, automation, platform … customer onboarding for IBM MQ, ACE, ITX, and Instana platforms. Lifecycle & Governance: Lead platform lifecycle initiatives-including upgrades, deprecation strategies, and technical debt management-while enforcing reference architectures and security controls (mTLS, certificate management). Reliability & Performance: Own service health outcomes by monitoring SLIs, SLOs, and MTTR ...

high-volume retail insurance sector. CDL has spearheaded developments in the aggregator, web and telematics space, including connected home, enrichment and self-service solutions. As a result, the company’s robust and innovative technologies have enabled its customers to thrive in the highly competitive UK insurance marketplace. We have … automate manual processes and reduce operational effort. Work collaboratively with engineers and stakeholders to deliver technical solutions. Contribute to incident, problem and change management activities. Research and evaluate new technologies, tools and approaches that could improve platform capabilities. Utilise AI-assisted engineering tools to improve productivity, automation and operational ...

technical background in Fire and Security. This role acts as the central operational hub, ensuring engineers are effectively scheduled, performance is tracked, and service delivery is controlled in line with business objectives and KPIs. What You'll Be Doing: 1. Planning & Scheduling Oversight Manage and optimize engineer scheduling … Scheduling Efficiency Engineer Utilisation Open Call Backlog Reduction System Compliance (CASH accuracy) SLA Performance Data Accuracy & Reporting Quality What You'll Bring: Experience in service planning, scheduling, or operations Strong understanding of Fire & Security service environment Experience with service management systems (CASH desirable) Strong analytical ...

ensuring projects are delivered on time, within budget, and to the highest quality standards. This role requires a strong blend of leadership, stakeholder management, governance, and delivery expertise. The Delivery Lead will act as the key point of coordination between business stakeholders, technology teams, third-party suppliers, and senior … metrics and KPIs, identifying opportunities for continuous improvement. Manage resource allocation and capacity planning to ensure optimal utilisation of project teams. Support financial management activities, including budget tracking, forecasting, and cost control. Coordinate with external vendors and third-party suppliers to ensure successful delivery of contracted services. Lead project ...

benefits package choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Retail savings scheme Online GP service, cycle to work scheme, gym membership discounts and many more! Location : This role will be based in Leeds Valley - Hybrid Working … Principal Consultant PM to join the IT team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you? What we do: Everyone has an idea of what a water company does. Here in Yorkshire, we make ...

enjoys solving problems, working collaboratively and making a tangible impact on reducing cyber risk. You'll take ownership of vulnerability remediation and patch management activities, working closely with Infrastructure, Cyber Security and Operational Support teams to improve cyber resilience, reduce technical debt and enhance security across the business. What … remediation efforts based on risk, exploitability and business impact. Drive the reduction of critical and high-risk vulnerabilities while tackling remediation backlogs. Use vulnerability management tools, including Qualys, to identify, assess and remediate security weaknesses. Validate and test remediation activities to ensure vulnerabilities are effectively resolved. Investigate recurring vulnerabilities ...

ensuring all technical activities are aligned with global IT standards and direction. This position focuses on technical expertise and execution and does not include management or site ownership responsibilities.In addition to the outlined responsibilities, all employees are expected to consistently uphold and embody our company's core values … needs.Knowledge, Skills and Abilities:Proven experience in a Tier II/Tier III support or systems support roleExperience working within an IT helpdesk or service management environmentExperience managing incidents, service requests, and escalations using a ticketing systemStrong troubleshooting skills across Windows desktop and server environmentsExperience managing Active ...

will enjoy problem-solving, building relationships with stakeholders, and finding practical solutions to business challenges. You will have: Experience in an Application Support, Service Desk, Systems Administration, or Business Systems Support role. Experience supporting ERP systems or other business-critical applications. Strong analytical and troubleshooting skills with the ability … Microsoft Office applications, including Excel, PowerPoint, and SharePoint. Desirable skills include: Experience supporting COINS ERP or similar enterprise platforms. Knowledge of user access management, integrations, upgrades, and ERP administration. Experience using SysAid, JIRA, or comparable IT service management tools. Job Offer Salary ranging from ...

modern enterprise environment, gaining exposure to cloud, virtualisation, monitoring, and critical infrastructure operations. You'll play a key role in monitoring, incident management, backup validation, patching support, and infrastructure administration across both Azure and on-premise platforms. The Role Monitor and manage infrastructure alerts across cloud and on-premise … troubleshooting skills Exposure to VMware vSphere and Microsoft Azure environments Understanding of backup technologies and operational support processes Strong communication, problem-solving, and customer service skills Knowledge of ITIL-based service management practices Why Join? A genuine career progression opportunity into senior infrastructure and cloud engineering roles ...

teams have historically operated with autonomy in tooling, frameworks, and processes. As we continue to scale, we must now centralise standards around source code management, vulnerability remediation, technical debt allocation, and risk reporting—without disrupting the pace of business value delivery. The Software Standards Manager acts as the bridge … single, reliable view of remediation progress and risk exposure. This is a highly visible and influential role, combining governance, technical literacy and stakeholder management to ensure our software estate is secure and sustainable. Responsibilities Technical Role Delivery Own and maintain a centralised catalogue of all internally developed applications, including ...

generation after generation. It's a purpose that drives everything we do. And you can play your part too join our team as our Service Operations Lead on a 12 month Fixed Term Contract How you'll make a difference Your exceptional leadership capabilities will inspire and empower … lead 6 Service Operations Analysts who alert, monitor and maintain our service health. We're proud of our inclusive culture and you'll preserve and elevate this; inspiring people through authentic role modelling of our behaviours, while deliberately and consistently driving high performance as you coach and nurture ...

Network and Infrastructure services, ensuring stability, availability and performance Provide strong technical leadership across enterprise network, compute, storage, and infrastructure platforms Lead BAU service management, incident resolution and problem management Drive delivery of infrastructure programmes and projects Support technology transformation initiatives and roadmap delivery Manage suppliers … service partners against agreed SLAs Act as the senior escalation point for major incidents Work closely with Architecture, Engineering, Security and Service Operations teams to align priorities and delivery outcomes Essential Experience Strong technical background in enterprise networking and infrastructure Proven experience running large-scale BAU operations ...