151 to 175 of 224 Service Management Jobs in the North of England

supportive and collaborative environment. You'll act as the first point of contact for IT support across the business, providing a high-quality service to users while gaining exposure to a broad range of technologies, systems and infrastructure. The role is based in Carlisle with occasional travel to supported … Acting as the first point of contact for IT support requests via telephone, email and face-to-face. Logging, managing and resolving incidents and service requests through their ticketing system. Providing first-line support across Microsoft 365, email, business applications, hardware, networks and peripherals. Supporting the full user lifecycle ...

platform engineering initiatives, establishing architectural standards and operational practices that enable scalable SaaS product delivery. They drive the evolution of developer experience through self-service platforms, GitOps workflows, and comprehensive observability solutions.Leading a team of platform engineers, they mentor technical talent whilst collaborating with stakeholders across the organisation … align platform capabilities with business objectives. The Lead Platform Engineer owns service production reliability, implements DORA and Core 4 metrics for continuous improvement, and ensures compliance with security standards in high-value data environments. They balance strategic cloud platform planning with hands-on technical execution to deliver world-class ...

infrastructure improvements . Work closely with architecture, engineering and cross-functional teams. Proactively identify and resolve defects and recurring issues. Maintain strong customer service and operate in line with ITIL and service management processes . Essential Skills & Experience Proven experience in a Third Line/Senior Infrastructure ...

infrastructure improvements . Work closely with architecture, engineering and cross-functional teams. Proactively identify and resolve defects and recurring issues. Maintain strong customer service and operate in line with ITIL and service management processes . Essential Skills & Experience Proven experience in a Third Line/Senior Infrastructure ...

internally and externally provisioned applications estate, with SAP at its core. The role is responsible for technical and commercial oversight, governance, assurance and outsourced service management and is expected to be hands-on with the day-to-day direction of outsourced resources and decision making relating … Lead to evolve cyber control framework of Manage, Protect, Detect and Respond capability/controls, with ongoing maturity assessments Oversee service provisioning and hosting of external/SaaS LoB apps and associated integrations Manage apps lifecycle (scope, source, design, build, test, commission, host, run, maintain, upgrade, retire, archive ...

risks. Supporting network improvement projects and wider business initiatives. Working closely with security teams on network reporting, risk analysis and compliance activities. Collaborating with service management teams to ensure agreed service levels are met. Supporting secure network environments, including crypto solutions and associated technologies. Maintaining network documentation … operational processes. Liaising with third-party vendors and technology partners to optimise service delivery. Required Experience We're keen to speak with candidates who can demonstrate: Strong Network Engineering/IT Infrastructure background. Experience within secure or highly regulated network environments, including crypto technologies. Good knowledge of Cisco technologies ...

Ready to take the next step in your career? Join a leading managed service provider specializing in modernizing and securing critical enterprise infrastructure.The organization simplifies technical service management across cloud,network,and cybersecurity platforms,enabling global clients to streamline operations. The company is inviting applications from experienced … providing technical mentorship to analysts,and maintaining clear stakeholder communication.Additionally,the ideal candidate will support threat-hunting activities and process refinements to continuously improve service delivery. Responsibilities Run shift operations, ensuring compliance with SLAs and maintaining high-quality incident handling. Set shift agendas, balance workloads, and promptly address ...

Jobtailor is seeking a senior IT service management leader to head multi-disciplinary support teams, driving accountability, collaboration and continuous improvement across the organisation. You will own service performance including SLAs and KPIs, manage major incidents, and collaborate with Product, Engineering and Customer Success to prevent recurrence … while pushing knowledge management and self-service initiatives. #J-18808-Ljbffr ...

cloud-based infrastructure using infrastructure-as-code approaches. Enable teams to develop effective observability practices, including monitoring, logging, metrics and alerting that support proactive service management. Work with teams to define and embed Service Level Indicators (SLIs), Service Level Objectives (SLOs) and error budgets in a pragmatic … way. Support the development and continual improvement of CI/CD pipelines to enable safe, frequent and low-risk delivery of changes. Oversee live service reliability, supporting teams through incident and problem management while encouraging a learning-focused, blameless culture. Ensure security, resilience and compliance considerations are understood ...

cloud-based infrastructure using infrastructure-as-code approaches. Enable teams to develop effective observability practices, including monitoring, logging, metrics and alerting that support proactive service management. Work with teams to define and embed Service Level Indicators (SLIs), Service Level Objectives (SLOs) and error budgets in a pragmatic … way. Support the development and continual improvement of CI/CD pipelines to enable safe, frequent and low-risk delivery of changes. Oversee live service reliability, supporting teams through incident and problem management while encouraging a learning-focused, blameless culture. Ensure security, resilience and compliance considerations are understood ...

methods, such as interviews, document analysis, workshops, and workflow analysis, to express the requirements in terms of target user roles and goals. Tech Vendor Management Work with suppliers of products in your area, ensuring all products have road maps. Secure and Stable Ensure we implement, and regularly review … infrastructure to ensure we are following best security practices. Capacity Management Regular capacity reviews, and working with the business to keep capacity growth under control. Lead technical colleague Act as lead technical colleague guiding and supporting junior members of the team, and ensuring best practice is followed. Policies ...

optimised, and aligned with the customer's business outcomes. Key Responsibilities Lead the architecture of complex, multi-tower solutions covering cloud, data, digital engineering, service management, platforms, and application modernization. Translate high-level business requirements into integrated technical, service, and commercial solution frameworks. Govern solution integrity across … solution workshops, customer discovery sessions, and deep-dive technical/operational interviews. Shape pricing models including T&M, Fixed Price, Outcome-based, or Managed Service constructs. Ensure commercial solutions reflect risk-adjusted costing, transition/run budgets, and margin expectations. Challenge cost inputs, optimise delivery models (onshore/nearshore ...

Technologies such as Veeam and Skykick Unified Communication solutions such as Microsoft Teams Monitoring and RMM solutions Renewing and managing server certificates ITIL for service management Industry-recognised accreditations relating to the above How We Take Care of You As well as offering a competitive salary, we have ...

building an impressive IT company. We are building an invisible one — the kind of technology a business stops having to think about. The service desk is where that starts. If that is the kind of work you want to be good at, we would like to hear from you. … hours. It is handing over something it would otherwise have to worry about, and trusting us to worry about it instead. The first-line Service Desk Engineer is the person that trust meets first. When something breaks, when a question needs answering, when a morning starts badly ...

security policies to protect sensitive data, secure third‐party access and support workforce mobility initiatives. Collaborate with Security Architecture, End User Computing, Identity & Access Management and Security Operations teams to deliver secure browser‐based access solutions. Support browser modernisation initiatives that replace traditional VPN and endpoint‐centric security controls … Governance Lead operational readiness and transition requirements from design/build phase to BAU Lead policy governance, including rule review, optimisation, recertification, and compliance management processes. Drive continuous improvement of network security operations through automation, policy simplification, and control standardisation. Identify opportunities to reduce operational risk through proactive firewall ...

What you will be doing: Responsible for delivering and maintaining a highly reliable systems infrastructure, as well as providing recommendations for effective and efficient management of IT system resources 3rd line incident response and trouble ticket handling for issues impacting the IT systems infrastructure Create, edit and react … system alerts and service or incident escalations Review and organize latest hot fixes, critical updates and version upgrades handled by 3rd party providers Provide and assist in the creation of documentation, policies and procedures Work with cross functional IT teams and business stakeholders to troubleshoot issues and or execute ...

ensure compliance and security best practice across the business. You will also assist with maintaining and improving the company’s accredited Information Security Management System (ISMS), with a particular focus on ISO 27001 and Cyber Essentials Plus requirements. In addition, you will work collaboratively with the wider Cyber Security … standards, procedures and technical documentation. Monitor security events and alerts, conducting threat detection, investigation and incident response activities to minimise business impact. Perform vulnerability management activities, including vulnerability identification, risk assessment, remediation tracking and reporting. Conduct threat intelligence research, analysing emerging threats, vulnerabilities and attack techniques, and recommend appropriate ...

innovation, automation, and emerging technologies. KEY RESPONSIBILITIES Work as a senior technical member of designated project teams, contributing to planning, estimation, risk identification, dependency management and technical decision-making. Communicate progress, risks, issues and technical recommendations clearly to project managers, service owners, technical teams and senior IT stakeholders. … Design, document and implement solutions in line with the firm's architecture, security, data protection, and service management standards. Identify opportunities to simplify, standardise and automate delivery practices, reducing manual effort and improving reliability, repeatability, and auditability. Support continuous improvement of engineering standards, delivery playbooks, reusable patterns ...

drive issues through to resolution, ensuring the availability, resilience, performance and security of critical business systems. Working closely with the Senior Technical Services, Service Operations, Clinical Systems, Digital and Project teams, the IT Infrastructure Analyst will deliver secure, scalable and high-performing technology solutions across the organisation. The role … initiatives and adoption of AI technologies. The post holder will develop dashboards, reporting and operational insights to support data-driven decision making and continual service improvement. IT Infrastructure Analyst Manchester - with travel to offices and clinical sites across the UK 40 Hrs Salary up to £34,000 Per annum ...

question types, bespoke proctor-to-candidate ratios, and cohort-specific security thresholds. SLA Alignment and Client Consultation: Act as the consultative expert, ensuring client Service Level Agreements (SLAs) match qualification compliance realities while providing practical, stress-free solutions for both administrators and candidates. Our Range and Impact EDExams operates … industrial engineering competencies. Public Safety, Security and High-Risk Operational Roles: Delivering rigorous knowledge testing for crowd control, event security, threat awareness, conflict management, and civil enforcement disciplines. Healthcare, Medical and Emergency Response: Administering workplace first aid qualifications, paediatric life-support testing, and specialist medical terminology examinations. Wellbeing, Safeguarding ...

Employment Type: Full Time Location: GBR Manchester Hardman Boulevard Reporting To: Daniel Huijbens Description The TAM is the customer's technical owner for the service and the expert voice in the relationship. They quantify the customer's security maturity through the TAM Score framework, build and steer a defensible … incident response Ability to understand end-to-end customer environments (cloud, infrastructure, security stack) Experience with security tools (e.g. SIEM, EDR, SOAR, DLP, vulnerability management) Able to interpret and translate security metrics into clear risk-based narratives Proven ability to build and maintain 12-month technical roadmaps with quarterly ...

patterns, including nights/weekends Desirable: Industry-recognised certifications (e.g. CompTIA Security+, SSCP, CEH, GCIH) or working towards Familiarity with SIEM platforms or IT service management tools Track record of meeting SLA-driven targets in a fast-paced environment Comfortable operating within a round-the-clock, shift-based … service model If this sounds like a good fit for you, apply now! Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section ...

days) to receive an alert: Delivery Lead Location: GBR - CC Manchester, GBR - Mobile Eng | Job-ID: 220837 | Contract type: Standard | Business Unit: Customer Success & Service Delivery Life on the team As Delivery Lead you will be accountable for leading and managing service and change delivery for an account … group of accounts or for a significant area of service within one of our larger accounts. You will lead a team, both directly and through matrix management. You will operate an effective governance model to make sure that your services deliver what we have promised to our customer ...

translating technical information into clear business language. Ability to work autonomously and rapidly get up to speed in new environments. Excellent communication and stakeholder management skills. Desirable Experience Utilities, energy, water or other regulated industry experience. Knowledge of BPMN and process modelling methodologies. Experience documenting data flows, governance … operational controls. Understanding of ITIL environments and service management processes. Experience supporting digital transformation or operational improvement initiatives. Previous consultancy or contractor experience. Technical Skills Essential Microsoft Visio (or equivalent process mapping tools) Microsoft Office Suite Microsoft Teams SharePoint Documentation and collaboration platforms ...

Experis - ManpowerGroup is seeking a Service Desk Architect to lead the design and transformation of Service Desk and End User Support across a complex multi-supplier banking environment. Hybrid work arrangement in Sheffield, with 3 days on-site. The role requires 8+ years in service management and strong experience with enterprise-scale operating models, data flows, and governance. The position emphasizes architecture, data integration, and automation initiatives to improve service quality and #J-18808-Ljbffr ...