1st Line Support Engineer
- Hiring Organisation
- Fazer Recruitment
- Location
- Chester, Cheshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £26,000 - £27,000 per annum, Negotiable, Inc benefits, OTE
Line Support Engineer Log, track, and resolve support tickets in line with SLAs Troubleshoot hardware, software, and basic network issues Support Windows devices, Microsoft 365, user accounts, and permissions Escalate complex issues to 2nd Line/3rd Line support where required Maintain accurate documentation and system records Deliver clear … Previous experience in a 1st Line Support Engineer , IT Support, or Service Desk role (or strong apprenticeship/placement experience) Good working knowledge of Windows OS and Microsoft 365 Basic understanding of networking, Active Directory, and user management Strong communication skills and a customer-focused approach A desire ...