51 to 64 of 64 ITIL Jobs in Scotland

areas such as Engineering, Asset Lifecycle Management, Safe Operations, Subsurface Analysis, Optimisation, and Trading. - Experience in supporting and developing colleagues in an agile, collaborative, and empowering environment. Familiarity with ITIL and Scrum frameworks is beneficial. - Creative thinking and a proactive approach to identifying innovative solutions to technology and departmental challenges. - Strong experience in asset management system Maximo, its management and More ❯

the IT, telecommunications or public sectors. Knowledge about structured project environments and governance. Strong communication skills and ability to interact with both internal teams and external stakeholders. Understanding of ITIL best practices. Experience with project tools such as MS Project, Asana, Visio. Ideally holding a PRINCE2 Foundation or similar certification. Right to Work in the UK (no sponsorship provided). More ❯

PL/SQL understanding is also beneficial Ability to understand and investigate data flows between systems - ETL processes Nice to have skills: Knowledge of Power Apps and Power BI ITIL This is a great opportunity to join an established team within a household name. If the role sounds of interest, please apply for a confidential chat to find out more. More ❯

leading within a risk management role and havea good knowledge of methodologies such as IEC 62443 and ISO 27005. Knowledge ofcontrol frameworks such as NIST, IEC 62443, ISO 27001, ITIL (InformationTechnology Infrastructure Library), and SABSA is also required. You'll need to have a structured, methodical and accurate approach with theability to interpret relevant industry regulations and standards. Ideally,you More ❯

understand their roles and how they contribute to customer value through secure IAM delivery. Maintaining a skilled team with the knowledge and capacity to deliver IAM services 24x7 with ITIL best practice. Being accountable for performance against key results, including cost of ownership, contributions to key outcomes, simplification, and customer satisfaction. Managing risks associated with IAM operations , working with senior More ❯

network diagnostics and voice quality monitoring tools. - Ability to script and automate routine tasks using Python or PowerShell. Qualifications - Bachelor's degree in Computer Science, Engineering, or related field. - ITIL Intermediate or equivalent process knowledge. Experience - 3–5 years of experience in technical support or systems engineering roles. - Experience in supporting cloud-based contact center platforms. Certifications - Amazon Connect Advanced More ❯

customer satisfaction. • Create customer excitement. Stimulate customer demand by ensuring service roadmaps continue to evolve (work with operational teams to support you). • Develop an IT Service Management Plan (ITIL process delivery) to improve service consistency and reliability. Owning and delivering key processes including change, problem, and major incident management Skills/Experience: Experience of Project and Operational Incident, problem … to work under pressure, multitask, and handle multiple assignments simultaneously. Excellent time-management and problem-solving skills. Strong technical background. Minimum of 2 years' experience in a similar role. ITIL v3 or v4 Foundation certification. Competencies & Behaviours: Strong communication and interpersonal skills. Positive and can-do attitude. Ability to take a methodical approach to service issues. Demonstrated initiative and a More ❯

AD, Endpoint Manager/Intune). Comfortable with infrastructure support for both on-premise and cloud-based environments. Understanding of Citrix/Parallels RAS virtual desktop environments. Exposure to ITIL practices and familiarity with ticketing systems such as Freshservice or Freshdesk is advantageous. Job Title: IT Helpdesk Technician (x2 roles) Contract Type: Fixed Term for 6 months Location: Either based … AD, Endpoint Manager/Intune). Comfortable with infrastructure support for both on-premise and cloud-based environments. Understanding of Citrix/Parallels RAS virtual desktop environments. Exposure to ITIL practices and familiarity with ticketing systems such as Freshservice or Freshdesk is advantageous. More ❯

AD, Endpoint Manager/Intune). Comfortable with infrastructure support for both on-premise and cloud-based environments. Understanding of Citrix/Parallels RAS virtual desktop environments. Exposure to ITIL practices and familiarity with ticketing systems such as Freshservice or Freshdesk is advantageous. Job Title: IT Helpdesk Technician (x2 roles) Contract Type: Fixed Term for 6 months Location: Either based … AD, Endpoint Manager/Intune). Comfortable with infrastructure support for both on-premise and cloud-based environments. Understanding of Citrix/Parallels RAS virtual desktop environments. Exposure to ITIL practices and familiarity with ticketing systems such as Freshservice or Freshdesk is advantageous. More ❯

and resolving software and system issues in manufacturing environments. Understanding of manufacturing processes and MES workflows. Familiarity with database technologies (SQL), scripting, and shop-floor equipment integration. Knowledge of ITIL or similar service management frameworks is advantageous. Experience with software development methodologies (Agile) and version control systems (GitHub). Proficiency in programming languages relevant to MES systems (Python, Java, C# … support rotations for urgent issues. Education & Qualifications Bachelor's or Master's degree in Engineering, Software Development, Information Technology, or related fields. Certifications are a plus. Additional certifications like ITIL 4, GMP, or Database technologies are advantageous. Travel & Languages Travel up to 10% within Europe, Asia Pacific, and the Americas, including overnight stays. Languages: English required; Portuguese or Spanish is More ❯

with project managers and service owners to align changes with customer expectations and minimal service disruption. We want to hear from you if you: Key Skills & Experience Experience in ITIL-based Incident, Problem, and/or Change Management roles within a service provider or cloud infrastructure environment. Proven experience managing major incidents in high-pressure environments, including out-of-hours … support. Strong understanding of ITIL v3 or v4 frameworks and service management best practices. Experience working with monitoring, ticketing, and ITSM tools (e.g., ServiceNow, Jira, Opsgenie). Excellent communication, stakeholder management, and analytical skills. Ability to lead cross-functional teams during incidents and post-mortem activities. The successful candidate will also participate in an on-call rotation to ensure More ❯

/annum. This role will be based in Cambuslang. Responsibilities: - Make full use of IT Service Management (ITSM) tools available to work effectively and efficiently, complying with ITIL framework principles, ensuring resolutions or fulfilments are undertaken within agreed service level agreement(s) (SLAs). - Undertake ongoing Research & Development (R&D) and seek to identify areas to deliver innovation initiatives to … line with departmental policy. - Provide third line support on a day-to-day basis. - Oversee Operational Comms life cycle management, upgrades, capacity management, incident, change and problem management. Implement ITIL based processes and procedures across the infrastructure, exploiting the use of the service desk system to its maximum extent. - Maintain an in-depth knowledge of Operational Comms specialisms, providing expert … them refreshed - Experience of providing technical leadership to more junior colleagues, including within projects Desirable Skills: - University Degree in Digital Technology or Electronic Engineering related discipline or equivalent experience - ITIL V4: Foundation certification or higher If you would like to hear more about this opportunity please get in touch. More ❯

/annum. This role will be based in Cambuslang. Responsibilities: - Make full use of IT Service Management (ITSM) tools available to work effectively and efficiently, complying with ITIL framework principles, ensuring resolutions or fulfilments are undertaken within agreed service level agreement(s) (SLAs). - Undertake ongoing Research & Development (R&D) and seek to identify areas to deliver innovation initiatives to … line with departmental policy. - Provide third line support on a day-to-day basis. - Oversee Operational Comms life cycle management, upgrades, capacity management, incident, change and problem management. Implement ITIL based processes and procedures across the infrastructure, exploiting the use of the service desk system to its maximum extent. - Maintain an in-depth knowledge of Operational Comms specialisms, providing expert … them refreshed - Experience of providing technical leadership to more junior colleagues, including within projects Desirable Skills: - University Degree in Digital Technology or Electronic Engineering related discipline or equivalent experience - ITIL V4: Foundation certification or higher If you would like to hear more about this opportunity please get in touch. More ❯

ensure effective handovers and resolution of incidents Own the service desk toolset, ensuring effective ticket management and reporting Produce regular service performance reports for internal stakeholders and clients Support ITIL-aligned processes (incident, problem, change) Collaborate with account managers and project teams to support client onboarding and service transitions Contribute to business continuity and out-of-hours support planning What … Youll Bring: Proven experience leading a high-performing IT Service Desk or support function Strong understanding of ITIL principles and service management best practices Excellent communication and stakeholder management skills Ability to lead under pressure in a fast-paced, client-facing environment Experience working in cloud, infrastructure, or data centre environments is highly desirable Technical background (e.g. Windows, networking, monitoring … tools) is a plus ITIL certification or relevant management qualifications preferred Benefits: 33 days annual leave 4 x Death in Service Benefit Contributory Pension Scheme (5% Employer, 5% Employee) Apply now for an immediate interview. More ❯