51 to 58 of 58 ITIL Jobs in Scotland

mining operations and remote communities who rely on us for decades. What you'll do as IT Service Performance Analyst: Lead and govern ITIL processes, particularly in IT Asset and Configuration Management, overseeing policies, procedures, and asset lifecycle management. Drive continuous improvement and automation initiatives by identifying, evaluating, and managing … skilled in one or more ITSM practices, including Incident Management, Problem Management, Change Management, or Knowledge Management. Equipped with a good understanding of the ITIL framework (relevant qualifications are desirable). Possessing Project Management skills (desirable). An excellent written and verbal communicator. Able to develop internal stakeholder relationships ...

mining operations and remote communities who rely on us for decades. What you'll do as IT Service Performance Analyst: Lead and govern ITIL processes, particularly in IT Asset and Configuration Management, overseeing policies, procedures, and asset lifecycle management. Drive continuous improvement and automation initiatives by identifying, evaluating, and managing … skilled in one or more ITSM practices, including Incident Management, Problem Management, Change Management, or Knowledge Management. Equipped with a good understanding of the ITIL framework (relevant qualifications are desirable). Possessing Project Management skills (desirable). An excellent written and verbal communicator. Able to develop internal stakeholder relationships ...

vendor environment on complex infrastructure advantageous. Demonstrable experience negotiating difficult situations to a successful conclusion. Previously worked within a Desk Side environment and understand ITIL best practice. ITIL Foundation Microsoft Office/Windows 10/365 Comptia A+ ECS Recruitment Group Ltd is acting as an Employment Agency in relation ...

where required Collaborating with wider technical teams to achieve successful outcomes Supporting users with advice, guidance and training on IT systems and equipment Following ITIL-based service management processes and best practices Maintaining accurate records and documentation within the service management platform What we’re looking for: Strong customer service … prioritise and manage multiple tasks effectively Strong troubleshooting and problem-solving skills A proactive attitude and willingness to take ownership of issues Desirable ITIL Foundation certification or knowledge of ITIL processes Experience working within an IT Service Management (ITSM) environment Inclusion We believe that diverse perspectives, experiences and backgrounds make ...

etc.) CI/CD pipelines and DevOps practices Strong understanding of: Networking, identity (Entra ID), and security in cloud environments Experience working in: ITIL-aligned service organisations Experience with FinOps and cost optimisation practices Exposure to multi-entity/shared service models Experience supporting data platforms and analytics workloads Qualifications … Azure certifications (e.g. AZ-104, AZ-305 or equivalent) ITIL v4 Foundation (or working towards) Behavioural Expectations (Aligned to FO Digital Values & Model) One Service Mindset Think beyond tower boundaries and optimise for end-to-end service outcomes Ownership & Accountability Take ownership of platform quality, standards, and outcomes Simplicity & Standardisation ...

people, performance and service outcomes. Proven experience leading and developing teams, managing performance and driving employee engagement and capability development. Strong practical experience applying ITIL service management principles, including Incident, Major Incident, Problem, Change Enablement and Service Level Agreements. Demonstrable experience owning service performance and driving continual service improvement … customer insight to improve service quality, colleague experience and operational effectiveness. Experience with modern ITSM platforms and service management tooling. Nice to have: ITIL certification Experience operating within a global or multi-regional organisation Experience of leading service teams through wider target operating model or business change Adoption ...

security positions. Knowledge across relevant information security and privacy management frameworks and legislation, such as NIST, the NIS Regulations 2018, ISO/IEC 27001, ITIL, COBIT, Data Protection Act 2018 (GDPR). Proven experience of working with strategic vendors and partners to deliver high impact and fit-for-purpose results. … Lead Criteria) Knowledge across relevant information security and privacy management frameworks and legislation, such as NIST, the NIS Regulations 2018, ISO/IEC 27001, ITIL, COBIT, Data Protection Act 2018 (GDPR). Proven experience of working with strategic vendors and partners to deliver high impact and fit-for-purpose results. ...

role requires experience in service delivery/support with focus on IT asset, configuration, and service level management, plus knowledge of ITSM practices and ITIL principles. #J-18808-Ljbffr ...