1 to 25 of 197 Customer Experience Jobs in the South East

Customer Experience Manager Gerrards Cross Do you want to help shape software that affects thousands of lives? Who are we? We are ranked as the UK's construction specific software player and our mission is simple; to provide market leading end-to-end software solutions to the construction and construction like industries across the entire build life cycle. … a variety of backgrounds, skills and views. Creating a culture of Equality isn't just the right thing to do, it improves every aspect of our business. Purpose The Customer Experience Manager (CEM) is responsible for ensuring the long-term success and satisfaction of Causeway's high-value software customers. This role is critical in helping customers realise … their investment, supporting their journey from onboarding through adoption to outcome achievement. The CEM acts as a trusted advisor and advocate, aligning Causeway's products and services with the customer's strategic goals to maximise software utilisation and ROI. Responsibilities Customer Success Management Drive measurable business outcomes for customers through the effective use of Causeway's software solutions. More ❯

millions of customers browse, discover, purchase, and engage online. THE TEAM You'll join the Customer Experience team, reporting into a Director who leads global and regional CX strategy. The team partners closely with Product, Technology, UX, Trading, and Analytics to identify friction, define improvements, and deliver best-in-class digital journeys. You will lead two experienced managers … post-launch validation - partnering with Tech, Product, UX, and global/regional stakeholders to bring enhancements to life. Key responsibilities include: Customer Journey & Optimisation Own end-to-end CX for selected digital product areas. Identify friction points and champion solutions with Product/Tech teams. Ensure site functionality, features, and promotional components perform as intended. Represent the business throughout … to drive a structured optimisation roadmap. Leadership & Collaboration Manage and develop two managers plus their supporting teams. Confidently challenge and influence senior stakeholders at global and regional levels. Align CX efforts with Product, Trading, UX, CI/Analytics, and other cross-functional groups. SKILLS & EXPERIENCE REQUIRED Strong digital or ecommerce background Proven experience delivering journey improvements, A/ More ❯

ambitious Legal Counsel/Lawyer (interested in tech) to join the award-winning in-house Legal team at Content Guru - one of the world's leading cloud communications and Customer Experience technology providers. As Europe's top Customer Experience as a Service (CXaaS) platform, Content Guru powers seamless customer engagement in over 150 countries — and … days per week in office (trains from London & Reading) £60,000 - £75,000 DOE Plus Benefits Package. Service/Product: global provider of enterprise cloud Customer Experience (CX) and contact centre solutions Pedigree: The Gartner® 2025 Magic QuadrantTM for Contact Center as a Service. 2025 Gartner® Voice of the Customer for CCaaS Your Skills: Commercial Law. Contract … Negotiation. Experience drafting and negotiating commercial contracts. Able to own caseload independently. SaaS, IT, Commercial background. Who We Are: At Content Guru , we help the world's biggest brands - from healthcare and government to retail and finance deliver exceptional, always-on customer experiences through our storm® cloud platform . Recognised by Gartner and industry analysts worldwide, we combine More ❯

ambitious Legal Counsel/Lawyer (interested in tech) to join the award-winning in-house Legal team at Content Guru - one of the world's leading cloud communications and Customer Experience technology providers.As Europe's top Customer Experience as a Service (CXaaS) platform, Content Guru powers seamless customer engagement in over 150 countries - and we … days per week in office (trains from London & Reading)£60,000 - £75,000 DOEPlus Benefits Package. Service/Product: global provider of enterprise cloud Customer Experience (CX) and contact centre solutionsPedigree: The Gartner® 2025 Magic QuadrantTM for Contact Center as a Service. 2025 Gartner® Voice of the Customer for CCaaSReporting to: Senior Commercial Legal Counsel Your Skills … Commercial Law. Contract Negotiation. Experience drafting and negotiating commercial contracts. Able to own caseload independently. SaaS, IT, Commercial background. Who We Are: At Content Guru , we help the world's biggest brands - from healthcare and government to retail and finance deliver exceptional, always-on customer experiences through our storm® cloud platform .Recognised by Gartner and industry analysts worldwide More ❯

ambitious Legal Counsel/Lawyer (interested in tech) to join the award-winning in-house Legal team at Content Guru - one of the world's leading cloud communications and Customer Experience technology providers.As Europe's top Customer Experience as a Service (CXaaS) platform, Content Guru powers seamless customer engagement in over 150 countries - and we … days per week in office (trains from London & Reading)£60,000 - £75,000 DOEPlus Benefits Package. Service/Product: global provider of enterprise cloud Customer Experience (CX) and contact centre solutionsPedigree: The Gartner® 2025 Magic QuadrantTM for Contact Center as a Service. 2025 Gartner® Voice of the Customer for CCaaSReporting to: Senior Commercial Legal Counsel Your Skills … Commercial Law. Contract Negotiation. Experience drafting and negotiating commercial contracts. Able to own caseload independently. SaaS, IT, Commercial background. Who We Are: At Content Guru , we help the world's biggest brands - from healthcare and government to retail and finance deliver exceptional, always-on customer experiences through our storm® cloud platform .Recognised by Gartner and industry analysts worldwide More ❯

ambitious Legal Counsel/Lawyer (interested in tech) to join the award-winning in-house Legal team at Content Guru - one of the world s leading cloud communications and Customer Experience technology providers. As Europe s top Customer Experience as a Service (CXaaS) platform, Content Guru powers seamless customer engagement in over 150 countries and … days per week in office (trains from London & Reading) £60,000 - £75,000 DOE Plus Benefits Package. Service/Product: global provider of enterprise cloud Customer Experience (CX) and contact centre solutions Pedigree: The Gartner 2025 Magic Quadrant for Contact Center as a Service. 2025 Gartner Voice of the Customer for CCaaS Reporting to: Senior Commercial Legal … Counsel Your Skills: Commercial Law. Contract Negotiation. Experience drafting and negotiating commercial contracts. Able to own caseload independently. SaaS, IT, Commercial background. Who We Are: At Content Guru , we help the world s biggest brands - from healthcare and government to retail and finance deliver exceptional, always-on customer experiences through our storm cloud platform . Recognised by Gartner More ❯

ambitious Legal Counsel/Lawyer (interested in tech) to join the award-winning in-house Legal team at Content Guru - one of the world's leading cloud communications and Customer Experience technology providers. As Europe's top Customer Experience as a Service (CXaaS) platform, Content Guru powers seamless customer engagement in over 150 countries — and … days per week in office (trains from London & Reading) £60,000 - £75,000 DOE Plus Benefits Package. Service/Product: global provider of enterprise cloud Customer Experience (CX) and contact centre solutions Pedigree: The Gartner® 2025 Magic QuadrantTM for Contact Center as a Service. 2025 Gartner® Voice of the Customer for CCaaS Reporting to: Senior Commercial Legal … Counsel Your Skills: Commercial Law. Contract Negotiation. Experience drafting and negotiating commercial contracts. Able to own caseload independently. SaaS, IT, Commercial background. Who We Are: At Content Guru , we help the world's biggest brands - from healthcare and government to retail and finance deliver exceptional, always-on customer experiences through our storm® cloud platform . Recognised by Gartner More ❯

ambitious Legal Counsel/Lawyer (interested in tech) to join the award-winning in-house Legal team at Content Guru - one of the world's leading cloud communications and Customer Experience technology providers. As Europe's top Customer Experience as a Service (CXaaS) platform, Content Guru powers seamless customer engagement in over 150 countries — and … days per week in office (trains from London & Reading) £60,000 - £75,000 DOE Plus Benefits Package. Service/Product: global provider of enterprise cloud Customer Experience (CX) and contact centre solutions Pedigree: The Gartner® 2025 Magic QuadrantTM for Contact Center as a Service. 2025 Gartner® Voice of the Customer for CCaaS Reporting to: Senior Commercial Legal … Counsel Your Skills: Commercial Law. Contract Negotiation. Experience drafting and negotiating commercial contracts. Able to own caseload independently. SaaS, IT, Commercial background. Who We Are: At Content Guru , we help the world's biggest brands - from healthcare and government to retail and finance deliver exceptional, always-on customer experiences through our storm® cloud platform . Recognised by Gartner More ❯

ambitious Legal Counsel/Lawyer (interested in tech) to join the award-winning in-house Legal team at Content Guru - one of the world's leading cloud communications and Customer Experience technology providers. As Europe's top Customer Experience as a Service (CXaaS) platform, Content Guru powers seamless customer engagement in over 150 countries — and … days per week in office (trains from London & Reading) £60,000 - £75,000 DOE Plus Benefits Package. Service/Product: global provider of enterprise cloud Customer Experience (CX) and contact centre solutions Pedigree: The Gartner® 2025 Magic QuadrantTM for Contact Center as a Service. 2025 Gartner® Voice of the Customer for CCaaS Reporting to: Senior Commercial Legal … Counsel Your Skills: Commercial Law. Contract Negotiation. Experience drafting and negotiating commercial contracts. Able to own caseload independently. SaaS, IT, Commercial background. Who We Are: At Content Guru , we help the world's biggest brands - from healthcare and government to retail and finance deliver exceptional, always-on customer experiences through our storm® cloud platform . Recognised by Gartner More ❯

The Customer Support Agent will represent Zellis Customer Support in internal and external based Customer interactions. You will demonstrate key technical and operational skills in a multi-channel environment, focussing on delivering the best possible solution support for our customer base. You will engender a customer-first approach, placing the customer support experience and their satisfaction at the heart of everything you do. You will be supporting Zellis solutions speaking to and interacting with varied customer persona, including HR and/or payroll managers, finance managers, system administrators, IT professionals and internal Zellis colleagues to diagnose and resolve customer impacting solution issues. You will have the ability to identify and … ResourceLink, MyView, HCM cloud/AIR, including for example issues with configuration, pay elements, user security, organisation and job structures Contribute towards team goals and objectives, including SLAs, KPIs, Customer brand NPS and employee engagement eNPS Competent at investigating and diagnosing data issues for data structures Provide multi-channel support for complex advice & guidance queries and/or solutions More ❯

Role Overview We are looking for a Head of Service Design, a newly created role, to own our overall approach to service and experience design across our platforms, touchpoints and channels. Nest is the UKs largest workplace pension scheme with over 12 million customers and more than £55bn of assets under management. The Service Design team help support our … two Product teams in member and B2B ensuring we create a customer centric approach to our product design and experience through all our channels and service offering. Working closely with our Heads of Product and our Brand team, our Service Design team will own and maintain our design principles and ensure that our strategic delivery partner maintains alignment … to our design standards. If you have a passion for customer experience and service design, we would love to hear from you! The minimum criteria for this role are: Proven experience leading service design or user experience function ideally within a regulated business or design agency supporting a regulated business. Strong understanding of end-to-end More ❯

This role focuses on the architecture and technical design of our customer experience (CX) solutions. This includes all touchpoints across the customer journey, from initial contact to ongoing support, and spans various channels such as voice, web, chat, and mobile. Delivering a seamless and positive CX is crucial for maintaining our market-leading position and driving customer … eg Business Analysts, Technical Architects) follow best practice design principles in line with the company architectural strategy. Purpose of the role: Define and maintain the technical architecture for our CX solutions. Design and document solutions for new CX initiatives and enhancements. Evaluate and select appropriate technologies to enhance the customer journey. Integrate various platforms and systems, including Genesys, HCL … development teams. Ensure adherence to architectural principles and security standards. Collaborate with stakeholders across the business to gather requirements and feedback. Monitor and optimize the performance and effectiveness of CX solutions. Stay up-to-date on emerging technologies and trends in the CX space. Requirements: Proven experience as a Technical Architect for CX solutions. Strong understanding of CX principles More ❯

team of Product Owners, Business Analysts and UX & UI designers to deliver needs (the WHAT) from our B2B Proposition team and ensure we embed the Brand into our overall customer experience and product offering. The team is supported by a Service Design team who are there to ensure we create consistency of our experience across our touch … points and support the work in both Member and B2B teams product teams. If you have experience of running a product team or product office and you are looking for a new opportunity to build and grow a team, we would love to hear from you. This is an incredibly exciting time to join Nest, with the launch of … our new brand and shift towards being Product-led, putting the customer first. This team has a huge potential to grow and deliver value where it matters. The minimum criteria for this role are: Extensive experience in a product management role in pensions or similarly regulated environment. Strong understanding of product ownership, digital transformation and regulation. Proven ability More ❯

Customer Communications Testing Analyst Location: Nationwide/Hybrid (closest office location) Contract: Full Time, Permanent, 37.5 hours per week Salary: Competitive with excellent benefits package About Us At Markerstudy Insurance we are passionate about delivering outstanding customer experiences. With a strong reputation in the insurance industry we put our customers at the heart of everything we do. Our … is to ensure every interaction is clear, accurate and supportive, and we are looking for someone who shares that vision. The Role We are seeking a detail driven and customer focused Customer Communications Testing Analyst to join our team. You will be responsible for testing and validating customer communications across multiple channels, ensuring messages are clear, accurate … compliant and aligned with our brand values. This is a fantastic opportunity for someone from a customer experience background who has hands on experience in testing and supporting change activity, with a passion for making a positive impact on how we connect with our customers. Key Responsibilities • Test and review customer communications including letters, emails, SMS More ❯

you like to kick start your career in a supportive, collaborative and innovative company? Do you enjoy working as part of an enthusiastic, passionate, and collaborative team? Join our Customer Experience Team This is an exciting opportunity to join an evolving team within Softcat's fast growing Customer Experience function. You will report directly into the … Customer Success Team Manager, and remain part of the Account CSM Team focused exclusively on increasing value to our internal strategic sales directors and their internal sales supports, as well as demonstrating value to some of Softcat's top billing customers within our L&C (Large & Complex) list. Success. The Softcat Way. There's a uniqueness to Softcat - what … our employees first. We give everyone the chance to step up and show how much they can achieve. We succeed when all our people succeed. Driving Success through Proactive Customer Engagement As an Accounts Customer Success manager, you will manage up to six strategic accounts, reporting to the Customer Success Team Manager. Your role involves supporting the More ❯

Customer Service Manager A fast-paced, customer-centric technology business is seeking a Customer Service Manager (CSM) to lead its Customer Support & Service Desk operations . The role involves managing a large team (40+ people) across customer care and technical support, ensuring service excellence, rapid resolution, and team development. You'll be accountable for delivering … exceptional customer experience, meeting service levels, and fostering a high-performing, collaborative team environment. The successful candidate will be a hands-on leader, passionate about team development, particularly in coaching and mentoring younger or early-career team members . Key Responsibilities Lead and manage a support operation of 40+ people, across multiple support functions. Oversee daily service desk … early-career professionals to build capability and confidence. Support Team Leaders in performance management, quality auditing, and 1-2-1 coaching. Act as escalation point for major incidents and customer complaints. Own and report on team KPIs and service metrics to the Senior Management Team. Maintain ISO/GDPR compliance, CRM accuracy, and internal process adherence. Champion continuous improvement More ❯

Life on the team Inside Sales is a commercially minded customer service function accountable for delivering great experiences for customers in the sourcing of their technology requirements. Inside Sales put customers and their needs at the centre of all its decision making while ensuring profitable sales for Computacenter. Inside Sales teams have a range of skills focussed on pre … sales, order management and post-sales operational space. With a deep understanding of Computacenter's customer needs and contracts and working closely with GTS (Group Technology Sourcing), Country Units and Delivery teams, Inside Sales support both retention and growth of customers. As a Team Leader you will be responsible for delivering a great Customer experience from pre … both internally and with our customers) whilst also supporting and developing team members. Proactive management and the ability to highlight areas of improvement are key to delivering the excellent customer experience we expect. What youll do Customer Satisfaction Will be accountable for the experience customers receive from pre-sales and delivery teams. Will partner closely with More ❯

Head of L&D Service Delivery & Customer Success Compensation: £60k+ (depending on experience) + performance related bonus + early-stage equity (EMI scheme) Overview Are you an entrepreneurial individual that’s looking to play a pivotal role - that comes with genuine founding equity - in an ambitious young company helping humans work their best lives? At Prime8 Academy, our … System (OS)TM combines GenAI, science-backed training, and a people-first philosophy - delivered through a seamless learning platform, in-person workshops, and fully managed service. We are a customer-centric, well-funded start-up with solid foundations, a proven model, and strong traction in the market. Everything we do is built around delivering a world-class customer experience for our B2B clients, from onboarding and training through to ongoing partnership and measurable business impact. Backed by a world-class team with proven track records, we are now building for growth. Prime8 is young, driven, in demand and just getting started. We are looking for people who love a challenge, are full of initiative and want More ❯

in a team in a controlled laboratory environment that will facilitate a rapid, agile and highly effective means to capture and agree requirements to enhance and continuously improve the customer journey. The role will contribute toward a simulated, pilot office environment for testing and evaluating new systems, processes, or products before full-scale implementation. The purpose is to identify … practices. Contribute toward the creation of guidelines and documentation for future model office setups and implementations. Stakeholder Management Working collaboratively with stakeholders, identifying trends to help continuously improve IMServ customer experience Working with internal stakeholders where appropriate to understand and address their needs. Working with other teams to create and execute a cohesive, efficient, and customer-focussed … and verbal, including the ability to communicate complex information clearly. Strong problem-solving skills with the ability to analyse issues, identify root causes, and develop effective solutions. Empathy and customer focus with understanding, responding to customer needs and concerns with a positive attitude. Ability to manage multiple tasks, prioritize workload, and meet deadlines. Attention to detail through accurately More ❯

be proud of, while enjoying the ride. What you'll do As a Complaints Manager, you will oversee processes and systems to ensure the efficient and effective resolution of customer complaints, addressing concerns promptly and maintaining compliance with regulatory standards. You will also champion the delivery of a first-class customer experience by guiding internal teams to … ensure operations support an exceptional customer journey. This role focuses on complaints operations, ensuring compliance, and driving improvements to reduce complaints. You will collaborate across all levels of the organisation, providing expert handling, guidance, and oversight to ensure the fair treatment of customers, including: Complaints Operations & Policy Build and execute a clear complaints strategy aligned with growth goals. Support … actionable improvements and reduce complaints. Perform risk-based Quality Assurance and oversee training to maintain complaint-handling competence. Ensure FCA reporting requirements are met with accurate and timely submissions. Customer Experience Advocate for customer-centric improvements to enhance outcomes. Provide insights into customer needs, mapping journeys to identify key improvement areas. Support initiatives to boost satisfaction More ❯

term, trust-based relationships and developing additional business opportunities. You will liaise with cross-functional, global internal teams (including sales, professional services, content and technology) to improve the entire customer experience and will negotiate new terms and pricing at the point of renewal using the clients renewal process. You are customer-oriented with a drive to achieve … goals and maintain a great customer experience, listening to our customers to understand their goals and concerns. You will be able to suggest forward-thinking ideas to promote our services, current and new, and work closely with your customers to understand their needs and exceed their expectations. Responsibilities - Work with assigned portfolio of customers to provide learning solutions … develop new business, drive usage and to ensure customer satisfaction - Serve as primary day-to-day liaison with assigned customers and maintain positive ongoing relationships - Manage multiple projects simultaneously while interfacing with different internal and external stakeholders EXPERIENCE AND QUALIFICATIONS Technical Skills: - At least 2 years of Account Management, Customer Success or Sales team experience managing More ❯

Job Description:# Customer Support Team Lead Gladstone Software is the leading supplier of leisure management software in the UK and Ireland, helping the leisure industry make the population fitter and healthier. With our innovative technology solutions, we support operators in delivering exceptional customer experiences across fitness, wellness and leisure services.Our Customer Support function plays a central … role in achieving this mission. As we evolve our support operating model to meet the demands of SaaS delivery, automation and customer expectations, we are building high-performing teams driven by ownership, delivery and continuous improvement. WHAT YOU'LL BE DOING As a Customer Support Team Leader, you'll manage a blended team of Support Agents and lead … the day-to-day operations of your team - focusing on SLA adherence, ownership, customer communication and continuous improvement.This is a delivery-focused leadership role requiring strong people management, operational discipline and a data-driven mindset. You'll support your team in resolving a wide range of cases - from quick queries to more complex escalations - and ensure every case is More ❯

winning SaaS organisation is seeking an experienced Data Analyst focusing on building core data capabilities across multiple global regions and markets. You’ll play a pivotal role in improving customer success and driving impact across Customer Experience, Digital Experience and Service Delivery. Central London location, hybrid, 10 month contract. Required Skills : 8+ years of experience in Data Analytics or Data Science, ideally with exposure to Customer Success, Operations, or Digital Experience domains. Proficiency in SQL for data extraction, transformation, and pipeline development. Experience with dashboarding and visualization tools (Tableau, Qlik, or similar). Familiarity with big data tools (Snowflake, Databricks, Spark) and ETL processes. Useful experience; Python or R for … advanced analytics, automation, or experimentation support. Knowledge of statistical methods and experimentation (A/B testing) preferred. Machine learning and Generative AI experience is a plus. Experience working with call centre and/or digital support KPIs preferred. Benefits Long contract Hybrid role Free breakfast More ❯

term, trust-based relationships and developing additional business opportunities. You will liaise with cross-functional, global internal teams (including sales, professional services, content and technology) to improve the entire customer experience and will negotiate new terms and pricing at the point of renewal. You will also be driven to achieve goals and maintain a great customer experience … with your customers to understand their needs and exceed their expectations. Working with assigned portfolio of customers to provide learning solutions, develop new business, drive usage and to ensure customer satisfaction Serve as primary day-to-day liaison with assigned customers and maintain positive ongoing relationships Manage multiple projects simultaneously while interfacing with different internal and external stakeholders Experience required 1-3 years of Account Management, Customer Success or Sales team experience managing customers through success, planning, retention and growth Ambition to forge a career in a commercial role within a growing private equity backed business Willingness to learn new skills in customer growth, sales, negotiation and contracting Ambition to move up in the business More ❯

Senior Data Analyst - Customer Experience £65,000 + 10% Bonus + Equity (Exit Expected in 1-2 Years) Fully Remote (Quarterly meet-ups in London/Brighton - expensed) We're partnered with a high-growth, mission-led tech company in the subscription and marketplace space , backed by recent investment and valued at over $100M . They're scaling … has real value . This is a key hire in a small but growing data team that's helping the business become more data-driven, shaping how product and customer decisions are made. You'll be joining a close-knit, passionate team that truly loves what they do and the community they're building. The Role You'll join … as a Senior Data Analyst focused on Member/Customer Experience , working closely with Product, UX, and Engineering teams. Your work will directly impact metrics like churn, renewal rates, and lifetime value , driving insights that improve the customer journey from start to finish. You'll: Partner with product teams to run and analyse experiments and validate hypotheses. More ❯