101 to 125 of 238 Customer Experience Jobs in the South East

Platform Transformation (12-Month Contract) Location0 Slough | 2 Days On-Site Join one of the UK's most trusted mobile network brands, known for its strong retail roots and customer-first ethos. We're looking for a Product Owner to lead a major transformation initiative: the migration of a legacy private cloud estate to a modern Azure-based platform. … alignment with business goals and technical strategy. Drive Platform Modernisation : Collaborate with architecture, engineering, and cyber security teams to deliver a secure, scalable, and future-ready platform. Champion the Customer : Ensure that platform changes enhance the customer experience and support long-term growth. Facilitate Collaboration : Lead workshops and discussions with technical and business stakeholders to align on … product backlog. Write Great Stories : Create clear, testable user stories using the INVEST principle and story mapping techniques to shape cohesive product features. What We're Looking For: Proven experience as a Product Owner or Product Manager in cloud transformation or infrastructure modernisation projects Strong understanding of Azure cloud services and migration strategies Familiarity with legacy systems such as More ❯

We're looking for an experienced and inspiring Customer Support Team Leader to join our team on a maternity cover contract. In this role, you'll lead and support our team of Customer Support Advisors and Specialists, helping them deliver outstanding experiences for our customers. You'll play a vital role in coaching the team, optimizing support processes … and ensuring service excellence across every interaction. If you're passionate about people, thrive in a fast-paced environment, and know what great customer support looks like, we'd love to hear from you. What You'll Do: Lead and inspire a team of Customer Support Advisors and Specialists to deliver empathetic, solution-focused support Mentor team members … in communication, problem-solving, and service delivery Foster a growth mindset and culture of continuous learning and improvement Organize team schedules and tasks to ensure optimal staffing and excellent customer service Monitor quality of service through reviews and performance metrics (CSAT, first-time fix, response times, etc.) Manage escalations, resolving complex queries with care and urgency Champion the voice More ❯

we're investing heavily in cutting-edge technology to create seamless, personalised experiences across every touchpoint. Whether it's faster retail journeys, smarter delivery, or a deeply tailored online experience — technology is powering it all. Our teams are agile, cloud-first, and customer-obsessed. We build what's right for our business, not just what's available off … the shelf, and we automate and test at every level. This role sits within our Online Customer Experience (OCX) vertical — the team behind our web and mobile e-commerce platforms. We're nearing the end of a transformative multi-year tech evolution and stepping into a new chapter of innovation, building standout digital propositions that redefine how our … customers experience health and wellness. You'll be a technical leader within the squad, helping shape the design and delivery of new features, mentoring engineers, and working closely with teams across the business to build exceptional digital products. What You'll Be Doing Operate independently, with the ability to lead the design of software across a subset of functional More ❯

Southampton (Hybrid) The Company This company is a purpose-led fintech in the consumer lending sector, helping people take control of their finances. With a focus on innovation and customer experience, they offer a dynamic work environment and opportunities for professional growth. The Role The Compliance Analyst role involves supporting the delivery of compliance monitoring, horizon scanning, operational … Maintain and update the operational risk register Provide day-to-day compliance guidance to teams across the business Collaborate on projects, policy reviews, and training initiatives Required knowledge and experience for the Compliance Analyst role: 1-3 years' experience in compliance, risk, or regulatory environments Strong organisational and analytical skills Excellent attention to detail and communication skills Proficiency More ❯

GRC Analyst Title: Governance, Risk & Compliance (GRC) Analyst Department: Procode IT Location: Chandlers Ford Salary: Circa £ 41,504 + Discretionary bonus scheme. Do you have commercial experience as a Governance, Risk & Compliance Analyst ? Do you have hands-on experience with ISO 27001 and being involved with audits? If so, this could be the role for you! About us … We are a dynamic software company. E stablished in 2006, with a vision of help ing the energy and utilities sector s improve customer experience and lower their cost to serve , using smarter process automation. Are you curious about what the future in tech holds? Do you have the drive to want to deliver great solutions for customers … and breathe at Procode. Our hugely passionate wo rkforce puts them at the heart of every decision we make. What does this role involve? You will have hands-on experience with ISO 27001, including implementation, audits, and continuous improvement. You will conduct internal audits and support external assessments. You will have experience in risk management, including risk identification More ❯

Winner of the Investors in Sales 2023 and Winner of the PrintIT Awards for Employee Experience 2021, Apogee Corporationprovide Managed Workplace, Managed Print and Managed IT Services with Europe's Largest Multi-Brand solution. As an independent subsidiary of HP Inc, we have the advantage of being part of one of the world's leading technology companies, with instant … journey, everything is possible, and the opportunities are endless. Location Maidstone (Hybrid) About us Winner of the Investors in Sales 2023 and Winner of the PrintIT Awards for Employee Experience 2021, Apogee Corporationprovide Managed Workplace, Managed Print and Managed IT Services with Europe's Largest Multi-Brand solution. As an independent subsidiary of HP Inc, we have the advantage … wider business. Support statutory audits, M&A activity, and the rollout of new systems (including ERP). Deliver to tight month-end deadlines (HP reporting by Day 2.5). Experience and Skills Required Fully qualified Accountant (ACCA/ACA) - Newly Qualified candidates are welcome Ideally some experience in Finance Business Partnering Advanced Excel and PowerPoint skills (TM1 knowledge More ❯

forecasting, and reserve management. Conversion & Innovation Monitor conversion rates, decline trends, and currency performance. Research and implement regionally appropriate alternative payment methods. Lead the roadmap for payment innovation and customer experience improvements. About You 5+ years of senior experience in global payments, compliance, or fraud risk. Strong knowledge of payment networks, card schemes, and regulatory compliance. Proven … leadership experience with scaling high-performing teams. Skilled in working with payment gateways, orchestration tools, and fraud platforms. Excellent project management and cross-functional collaboration. Data-driven mindset with strong analytical and reporting skills. Benefits Package Competitive salary + performance bonus Company pension scheme BUPA Health & Dental Insurance + Executive Health Assessments Daily food allowance + chef-prepared meals More ❯

channel retailer, we're investing heavily in innovative tech to deliver faster, more personalised, and more convenient experiences for our customers – both online and in-store. We're collaborative, customer-obsessed, and love working at pace. We embrace cloud-first principles, build solutions tailored to our business (rather than buying off-the-shelf), and embed automation and testing across … everything we do – from software to infrastructure and data. This role sits within our Online Customer Experience (OCX) vertical – the team driving our e-commerce platforms across web and mobile. We're wrapping up a multi-year technical transformation and moving into an exciting new phase: building fresh, customer-first digital propositions that bring our wellness mission … to life. You'll join a talented engineering team working on meaningful, customer-facing products that have real impact. If you're a proactive problem-solver, passionate about clean code and modern architecture, and keen to mentor others, we'd love to hear from you. What You'll Be Doing Independently deliver high-quality, cross-functional software with minimal More ❯

of contact centre solutions within a dynamic, global organisation that values innovation, autonomy, and technical excellence. What you'll do Act as the technical authority for the Genesys Cloud CX platform, leading the design and delivery of enhancements aligned to business needs and solution standards Drive platform innovation, collaborating with internal stakeholders and partners to implement new capabilities and elevate … service performance Deliver expert consultancy for both internal and external initiatives, guiding teams on how to best leverage Genesys Cloud CX Contribute to the strategic roadmap, identifying continuous improvement opportunities and setting direction for future technical development Design and build omni-channel flows (IVR, web chat, chatbot, email) using Genesys Architect Lead systems integration efforts using RESTful APIs and promote … CX-as-Code practices within CI/CD pipelines Partner with suppliers and cross-functional teams to deliver impactful, future-ready solutions Support pre-sales and discovery efforts, championing platform standards and best practices to guide decision-making What you'll need A bachelors degree in Telecommunications, Computer Science, Engineering, or equivalent experience 8+ years of experience consulting More ❯

exciting opportunity at a fast-growing consumer tech business on a mission to drive social impact at scale. With over £80 million raised for charity and a highly engaged customer base, this is a company that's redefining success in the for-profit space. It's a data-driven environment with the backing, pace, and ambition to keep evolving. … THE ROLE As a Senior Product Analyst, you'll work closely with the VP of Product & Tech to steer strategy and optimise the customer experience across key digital products. This is a high-impact role with a wide remit, including: Shaping and monitoring AB/multivariate testing strategy Uncovering behavioural insights across the user base to guide product … and driving iterations to improve KPIs Partnering with engineering to ensure data is structured for deep, actionable insight Building intuitive reporting and visualisation (Tableau/Looker) YOUR SKILLS AND EXPERIENCE The successful candidate will likely have: 4+ years in product analytics, ideally in a high-growth digital environment Hands-on SQL (Snowflake preferred) with experience analysing large datasets More ❯

are seeking an exceptional talent to join us as a Sales Operations Executive to support our expert Cisco sales team in an admin capacity, whilst delivering a highly professional customer experience in an exciting, fast-paced industry that allows for true personal advancement and career progression. We prioritise the wellbeing, growth, and inclusivity of our diverse workforce, joining … Daily order loading and quote activities. Supporting the sales teams in providing excellent service. Prioritising own tasks to ensure agreed deadline and service level agreements are achieved. Ownership of customer queries in an efficient and professional manner to an early resolution. Knowledge Skills and Experience: Strong attention to detail. Good communication skills. Process driven & results orientated. Customer focused. Excellent organisation skills. Effective time management and prioritising skills. Excellent customer relations skills. Working knowledge of Word, Excel, Outlook. If you are ready to join us as Sales Operations Executive apply now and take this amazing opportunity to make your mark in our organisation. At TD SYNNEX we embrace diversity and promote equal opportunities. As a Disability More ❯

is a key aspect, and you'll be responsible for daily and accurate reporting during campaigns, as well as active participation in social media groups to share successes and customer satisfaction. Key Responsibilities: Engage and excite customers through product demonstrations. Drive in-store sales and boost product awareness. Provide outstanding customer experiences. Maintain daily and accurate reporting. Contribute … to social media groups to share successes and customer satisfaction. Qualifications and Skills: Passion for technology and innovation. Excellent communication and presentation skills. Ability to learn and explain complex technological concepts. Previous retail or sales experience is a plus. But wait, the perks? Get ready to be part of a team that champions your success: Embrace diversity & inclusivity … for Physical, Mental & Financial well-being. Revel in a supportive company culture & grab hold of fantastic career prospects across Avidity Group. If you're ready to deliver an exceptional customer experience and be a true ambassador for leading tech products, apply NOW More ❯

is a key aspect, and you'll be responsible for daily and accurate reporting during campaigns, as well as active participation in social media groups to share successes and customer satisfaction. Key Responsibilities: Engage and excite customers through product demonstrations. Drive in-store sales and boost product awareness. Provide outstanding customer experiences. Maintain daily and accurate reporting. Contribute … to social media groups to share successes and customer satisfaction. Qualifications and Skills: Passion for technology and innovation. Excellent communication and presentation skills. Ability to learn and explain complex technological concepts. Previous retail or sales experience is a plus. But wait, the perks? Get ready to be part of a team that champions your success: Embrace diversity & inclusivity … for Physical, Mental & Financial well-being. Revel in a supportive company culture & grab hold of fantastic career prospects across Avidity Group. If you're ready to deliver an exceptional customer experience and be a true ambassador for leading tech products, apply NOW More ❯

is a key aspect, and you'll be responsible for daily and accurate reporting during campaigns, as well as active participation in social media groups to share successes and customer satisfaction. Key Responsibilities: Engage and excite customers through product demonstrations. Drive in-store sales and boost product awareness. Provide outstanding customer experiences. Maintain daily and accurate reporting. Contribute … to social media groups to share successes and customer satisfaction. Qualifications and Skills: Passion for technology and innovation. Excellent communication and presentation skills. Ability to learn and explain complex technological concepts. Previous retail or sales experience is a plus. But wait, the perks? Get ready to be part of a team that champions your success: Embrace diversity & inclusivity … for Physical, Mental & Financial well-being. Revel in a supportive company culture & grab hold of fantastic career prospects across Avidity Group. If you're ready to deliver an exceptional customer experience and be a true ambassador for leading tech products, apply NOW More ❯

teams. Lead Strategic Integration : Align omnichannel initiatives with Hub service evolution, digital transformation (DT), and Insights to Impact (I2I) for cohesive execution and resource allocation. Drive Consistency & Innovation : Champion customer experience design principles, scale best practices, and incorporate local innovations (e.g., GenAI, automation) into global strategies. Measure & Optimize Performance : Develop KPIs, feedback loops, and governance frameworks to track … embed omnichannel capabilities into enterprise learning agendas. Inspire Change : Communicate strategy clearly, manage change effectively, and ensure organizational alignment and buy-in across Patient Impact and beyond. Qualifications Minimum Experience/Skills: 10-15+ years in digital operations, service delivery, or omnichannel enablement, ideally within pharma or regulated industries. Fluency in English Bachelor's Degree Preferred Experience … Master's Degree or higher Proven track record in designing and scaling digital or omnichannel services in global or regional shared services models Strong operational and delivery mindset with experience in resource planning, project management, and performance tracking Knowledge of omnichannel technology: SFMC, orchestration, DAM, analytics, CDPs, GenAI Skilled in service frameworks: intake models, SLAs, KPIs, governance Understanding of More ❯

and shared best practices, this role will foster a culture of continuous improvement, enhancing team cohesion and ensuring seamless integration across development, operations, and quality assurance teams. On the customer : By ensuring high availability, performance, and secure platforms, this role will directly contribute to a superior customer experience, enabling the delivery of reliable, accessible, and high-quality … services. What you'll need to succeed: You should be highly technical and analytical, possessing 3+ years of DevOps and development experience. Strong demonstrable experience in: Azure DevOps CI/CD tooling (pipeline/infrastructure as code) Provisioning and working with Azure PaaS infrastructure with Terraform and ARM templates or equivalent technologies At least one high level computer software … language. e.g., C# Application Performance Monitoring Incident Management, including incident response, root cause analysis and post-mortem processes Proficient with: PowerShell, Azure CLI, GIT JavaScript, JSON, XML, YAML Experience with: Distributed architectures Container technologies Maintaining and deploying highly available, fault tolerant systems at scale Dotnet development utilising the Azure Cloud Platform Software development life cycle (SDLC) and agile/ More ❯

Graduate Support Analyst, Customer Support, Excel, COR7294 Are you a recent graduate with a passion for customer service, problem-solving, and Excel skills? If so, this could be the ideal opportunity to kick-start your career!My client, a forward-thinking Oxfordshire-based organisation, is looking for a Customer Service Specialist/Graduate Support Analyst to join … their team at an exciting time. This role is perfect for a dynamic and enthusiastic individual eager to make an impact by supporting clients and improving customer experience. The Role Based at their Oxfordshire site, you’ll work closely with a small, collaborative team, using your technical skills to enhance customer interactions. You’ll be responsible for handling … customer queries, streamlining processes, and providing insights to improve their service delivery. Your contribution will directly influence how the business engages with its clients and ensures satisfaction. The Company You’ll be joining an innovative organisation delivering cloud-based technology used across multiple industries. With a strong track record of success and ongoing expansion, they are seeking a graduate More ❯

Graduate Support Analyst, Customer Support, Excel, COR7294 Are you a recent graduate with a passion for customer service, problem-solving, and Excel skills? If so, this could be the ideal opportunity to kick-start your career! My client, a forward-thinking Oxfordshire-based organisation, is looking for a Customer Service Specialist/Graduate Support Analyst to join … their team at an exciting time. This role is perfect for a dynamic and enthusiastic individual eager to make an impact by supporting clients and improving customer experience. The Role Based at their Oxfordshire site, you'll work closely with a small, collaborative team, using your technical skills to enhance customer interactions. You'll be responsible for handling … customer queries, streamlining processes, and providing insights to improve their service delivery. Your contribution will directly influence how the business engages with its clients and ensures satisfaction. The Company You'll be joining an innovative organisation delivering cloud-based technology used across multiple industries. With a strong track record of success and ongoing expansion, they are seeking a graduate More ❯

strong business analytics and BI skills. About Our Client A leading financial services provider supporting the automotive industry, offering innovative financing, leasing, and insurance solutions. They focus on enhancing customer experiences through data-driven decision-making, business intelligence, and advanced analytics. Job Description The Business Data Analyst will gather and analyse business requirements, translating them into actionable insights using More ❯

Provisioning Coordinator - Customer Engagement Focus - £28,000-£32,000 - Camberley ,GU17 The Role Are you experienced with building strong relationships with customers? Do you enjoy coordinating and delivering a seamless customer experience in a fast-paced environment? If so, we have an exciting opportunity for you. Windsor Telecom is a dynamic and customer-centric telecommunications provider … delivering innovative solutions to businesses across the UK. We pride ourselves on our exceptional customer service and deep understanding of the industry sector. We are looking for a Provisioning Coordinator who enjoys working with people and ensuring a smooth onboarding experience for our clients. While you do not need deep technical knowledge, an understanding of the telecoms sector More ❯

and we integrate automation and testing into every part of our tech stack, from infrastructure to software to data. As a Senior Backend Engineer , you'll join our Online Customer Experience (OCX) vertical — the team behind our e-commerce platforms across web and mobile. With a large-scale technical transformation nearing completion, we're entering a new and … brand. This role will see you lead by example — owning software design across key functional areas, mentoring engineers, and delivering high-quality, secure, and scalable systems that enhance the customer experience. What You'll Be Doing Take ownership of designing and delivering backend services , operating independently without technical oversight Lead by example to consistently ship high-quality, cross-functional … priorities, adapting plans accordingly Communicate complex concepts clearly to both technical and non-technical stakeholders Understand how your team's work connects to the wider business strategy Keep the customer at the heart of what you do — building features and systems that serve their needs Take responsibility for security and compliance , planning proactively for operational impact Key requirements: Essential More ❯

and key strategic partners. Cultivate relationships with senior-level stakeholders to expand business opportunities. Go-tomarket strategy for key prospects within a specific market. Take complete responsibility for the customer experience during the onboarding of a new customer, with the assistance of the mobilisation team. Hunt for sales opportunities and help maximise sales potential The Successful Applicant … Proven experience in a sales role, ideally within the business services industry. Strong interpersonal and negotiation skills to engage with clients effectively. Ability to work independently and manage multiple priorities. Proficiency in using CRM software and other sales tools. A results-oriented mindset with a focus on achieving and exceeding targets. Excellent communication skills, both written and verbal. Knowledge More ❯

an industry leading UK-based technology business centred around the safety of lone and at-risk workers across both public and private sectors. Protecting over 200,000 employees, our customer base includes more than 100 NHS trusts, 150 local authorities, 200 housing associations and hundreds of commercial organisations in sectors including utilities, facilities management, distribution and care. As an … within the client organization. Set up meetings between client decision makers and company’s practice leaders/principals. Work cross functionally with other departments to improve and enhance the customer experience for all customers. Keep abreast of current industry news or insights relevant to the business to help with sales strategy and increased knowledge of sector. Collaborate with … Marketing team to identify potential opportunities within your account base. Knowledge and experience: Role would suit candidates with previous experience in a regulatory environment or with a telecoms or technology-enabled business service. Great Account Management and Account Development skills Highly organised with excellent attention to detail and the ability to execute a strategy to deliver daily revenue. More ❯

will gain broad exposure to our businesses and technologies. Work collaboratively and independently to conduct audits across company technologies (e.g., physical, network, application, system, data). Has in-depth experience, knowledge and skills in own discipline. Usually determines own work priorities. Acts as resource for colleagues with less experience. Job Description Core Responsibilities Executes aspects of the standard internal … Other duties and responsibilities as assigned. Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. … things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Respect and promote inclusion More ❯

Specialist to join the team of a growing Henley based B2C business. You’ll be responsible for shaping and delivering a global CRM and loyalty strategy that enhances the customer experience, improves retention, and drives long-term value. Working cross-functionally across marketing, eCommerce, retail, and external partners to bring innovative, data-led CRM initiatives to life. Key … Responsibilities Develop and execute the global CRM strategy and customer lifecycle communications. Lead the design, launch, and optimisation of our first loyalty programme. Manage the email marketing calendar, including campaign planning and A/B testing. Identify data opportunities for deeper customer segmentation and personalisation. Collaborate with internal teams and agencies on CRM and data integration projects. Analyse … CRM and loyalty data to drive insight-led improvements and performance. Support in-store clientelling and create scalable CRM tools for retail teams. About You Strong experience in CRM, ideally in a B2C or D2C environment. Hands-on knowledge of CRM platforms (e.g. Klaviyo, HubSpot, Shopify). Data-driven with the ability to interpret insights and optimise campaigns. Excellent More ❯