101 to 125 of 162 Customer Experience Jobs in the South East

At Person Centred Software, we're on a mission to improve the quality of life for people in social care through innovative technology. As a Customer Support Specialist, you'll be at the heart of this mission - the friendly, knowledgeable voice that our customers turn to when they need help. You'll be the first point of contact for … solving problems, and ensuring every interaction leaves them feeling supported, understood, and confident using our solutions. What You'll Do Serve as the first point of contact for incoming customer inquiries via email, chat, and phone. Diagnose and troubleshoot technical and account-related issues, escalating when needed while maintaining ownership of the case. Provide clear, easy-to-follow guidance … on our products and solutions. Maintain a professional, empathetic, and customer-first approach in every interaction. Educate customers on features, best practices, and self-service resources to help them get the most from our products. Gather and share customer feedback to help improve our products and services. Identify recurring issues and recommend process improvements to enhance customer More ❯

and friendly, with loads of opportunities for growth and plenty of freedom to make a real impact? This could be the place for you! We are looking for a Customer Support Team Lead to join us at INSHUR. We're based in sunny Brighton and our company embraces a hybrid working model, allowing you to thrive in both collaborative … in exciting markets across multiple territories including the UK, US, and the Netherlands, with plans to expand into new European countries. Supported by (and reporting to) the Head of Customer Operations, you'll be joining a friendly team of 10 who believe in delivering a world class service experience to differentiate INSHUR from your average Insurance company. We … deeply about making INSHUR a place where everyone is building something special, that we can all be proud of, while enjoying the ride. What you'll do As a Customer Support Team Lead you will be responsible for leading and developing a team of Customer Support Associates. You'll coach, support, and motivate them to deliver exceptional service More ❯

to join our IT Change team. Youll be at the heart of driving digital transformation, leveraging the Microsoft stack to deliver cutting-edge solutions that improve operational efficiency and customer experience. What Youll Be Doing Leading the implementation and enhancement of Microsoft Dynamics 365 and Power Platform solutions. Advising the business on the capabilities of Microsoft technologies and guiding … continuous learning. Providing expert third-line support and maintaining high-quality documentation. Engaging with the wider Microsoft community to bring fresh ideas and innovations. What Youll Bring Essential Skills & Experience: Strong problem-solving and communication skills. Proven experience with Microsoft Dynamics 365, Power Platform, Azure, PCF components, MS Graphs, and SharePoint. Background in delivering large transformational projects and … working within agile frameworks. Strategic thinking and stakeholder management. Ability to manage multiple projects and support activities simultaneously. Desirable Extras: Experience in the social housing sector or housing systems. Knowledge of web technologies, mobile app solutions, and MS SQL Server Integration Services. Development skills in .NET, PowerShell, and Microsoft SQL. Qualifications Relevant degree or equivalent experience with MS More ❯

you, if you HAVE A PORTFOLIO - Show us impressive examples of your past work (client-facing projects, Projects on Github, ) HAVE A FRIENDLY ATTITUDE - You understand that a good customer experience is as much about communication as anything else. MEET DEADLINES - You are well organised, know how much work you can handle and always deliver on-time or More ❯

of data-driven decision-making. About the Role You'll work with Microsoft technologies to build high-quality data solutions that empower our colleagues and deliver best-in-class customer experiences. Collaborating with Architects, Engineers, and cross-functional teams, you'll develop scalable solutions that meet business needs and regulatory standards. What You'll Be Doing Designing and delivering … Participating in Agile ceremonies and code reviews Ensuring compliance with data governance and security standards Creating documentation and supporting the development lifecycle What We're Looking For Essential Skills & Experience: 3-7 years in Data Engineering and Business Intelligence Experience in regulated environments Strong analytical and problem-solving skills Excellent communication across all business levels Expertise in Microsoft … Data Platform (SQL Server, SSIS, SSAS, SSRS) ETL/ELT pipeline experience Solid understanding of data warehousing and modelling Proficiency in T-SQL and DAX Agile experience (ideally Kanban) Strong interpersonal and teamwork skills Desirable Extras: Knowledge of mortgage or financial services Power BI experience Programming/scripting (C#, Python, PowerShell) Familiarity with APIs and semi-structured More ❯

Data Engineering team, you'll work with Microsoft technologies to build high-quality enterprise-level solutions that enable data-driven decision making, and empower employees to deliver first-class customer experiences. A lot of their current project work is on-premise, so you'll be using the likes of SQL Server, the BI Stack (SSIS, SSAS, SSRS) and Power … going forward. They pride themselves on being a people-first business, with a focus on personal and professional growth whilst supporting a healthy work-life balance. Requirements: Hands-on experience with SQL, SSIS, SSRS and SSAS Experience developing reporting solutions in Power BI with use of DAX Strong understanding of Data Warehousing principles Experience working in Agile … environments Experience working in regulated environments, ideally financial services Knowledge of Azure data platform technologies would be desirable but not essential Benefits: Salary up to £60,000 depending on experience Discretionary bonus 25 days annual leave plus bank holidays Holiday purchase scheme Pension Private medical and dental insurance Health cash plan Critical illness insurance Health assessment Life assurance More ❯

Data Engineering team, you'll work with Microsoft technologies to build high-quality enterprise-level solutions that enable data-driven decision making, and empower employees to deliver first-class customer experiences. A lot of their current project work is on-premise, so you'll be using the likes of SQL Server, the BI Stack (SSIS, SSAS, SSRS) and Power … going forward. They pride themselves on being a people-first business, with a focus on personal and professional growth whilst supporting a healthy work-life balance. Requirements: Hands-on experience with SQL, SSIS, SSRS and SSAS Experience developing reporting solutions in Power BI with use of DAX Strong understanding of Data Warehousing principles Experience working in Agile … environments Experience working in regulated environments, ideally financial services Knowledge of Azure data platform technologies would be desirable but not essential Benefits: Salary up to 60,000 depending on experience Discretionary bonus 25 days annual leave plus bank holidays Holiday purchase scheme Pension Private medical and dental insurance Health cash plan Critical illness insurance Health assessment Life assurance More ❯

Data Engineering team, you'll work with Microsoft technologies to build high-quality enterprise-level solutions that enable data-driven decision making, and empower employees to deliver first-class customer experiences. A lot of their current project work is on-premise, so you'll be using the likes of SQL Server, the BI Stack (SSIS, SSAS, SSRS) and Power … going forward. They pride themselves on being a people-first business, with a focus on personal and professional growth whilst supporting a healthy work-life balance. Requirements: Hands-on experience with SQL, SSIS, SSRS and SSAS Experience developing reporting solutions in Power BI with use of DAX Strong understanding of Data Warehousing principles Experience working in Agile … environments Experience working in regulated environments, ideally financial services Knowledge of Azure data platform technologies would be desirable but not essential Benefits: Salary up to £60,000 depending on experience Discretionary bonus 25 days annual leave plus bank holidays Holiday purchase scheme Pension Private medical and dental insurance Health cash plan Critical illness insurance Health assessment Life assurance More ❯

COMPANY This global live entertainment business operates nearly 50 iconic venues across the UK, US, and Europe - from historic West End theatres to Broadway and Berlin. With a huge customer base and millions of ticket sales annually, they're building out a high-impact analytics function to drive smarter marketing, better customer experiences, and stronger business outcomes. The … to align strategy across regions; with your focus squarely on the UK. Projects will centre around email and app marketing, with a big focus on MMM, recommender systems, and customer modelling. MMM will be the priority for the next 12 months. DAY TO DAY Lead UK analytics team (BI Developer, Data Analyst, Data Scientist) Oversee team priorities, coaching, and … initiatives Oversee and contribute to marketing measurement projects Focus areas: MMM, recommender systems, lift testing, propensity modelling Rough split: ~75% leadership/25% strategic hands-on guidance SKILLS + EXPERIENCE Must haves: Strong background in marketing or performance analytics Experience leading or managing analytics teams Stakeholder management and communication skills Familiarity with MMM, customer modelling, and related More ❯

The Role A key priority for the team is to organically grow our existing customer account base via cross sell and up sell as well as continuing to acquire new business customers. You will lead the team to increase the average spend per account, whilst also delivering the highest of standards of customer service satisfaction. This is a … fantastic opportunity for a candidate who has experience in a cyber or technology sales management role, who is looking to expand their skillset, and be supported in developing a successful career. The successful candidate will need to balance the management, coaching and development of a team whilst balancing pipeline, forecasting, deal coaching and stepping into opportunities where needed to … get things across the line. Key Responsibilities You will be widely recognised as an authority within the organisation and by external peers for your extensive knowledge and experience in customer success and account management Demonstrable success in managing complex sales cycles, including selling sophisticated solutions and engaging with multiple stakeholders across diverse sectors Proven success in driving revenue More ❯

creating a dedicated Project Management Office (PMO). The PMO function is being designed and rolled out now, and will require ongoing build, nurture, and refinement to deliver brilliant customer experiences through consistently well-managed projects. The Project Management Officer role is a step-up into leadership ideal for an ambitious Project Coordinator or Junior Project Manager who is … taking on day-to-day line management responsibilities (with structured support from the Head of Operations and HR Manager) Ensure clients, colleagues, and third parties have a seamless experience across every project Drive the design, rollout, and continuous improvement of the PMO function For the right candidate, this role offers a clear growth path to PMO Manager as the … as escalation point for governance issues, risks, and decisions. Liaise with Finance on project milestones, budgets, and invoicing. Continuous Improvement Monitor PMO team performance against agreed measures (compliance, efficiency, customer satisfaction). Lead focus groups and initiatives to refine processes, templates, and tools. Promote the PMO across the business as a driver of project excellence and customer experience. More ❯

s best banking app and at the heart of that is their Conversational Banking team . They're innovating with Generative AI and traditional AI solutions to create exceptional customer experiences while driving efficiency across digital channels. We're looking for a Product Owner to be involved with AI-driven chat and voice solutions. You'll design, build, and … run digital customer journeys, working with cross-functional teams in a lean agile environment, and managing the full product lifecycle from concept to post-launch performance. What You'll Do: Product owner of Conversational Banking products, from strategy to delivery and adoption. Collaborate across global teams to design customer journeys and define product requirements. Analyse market trends, user … feedback, and usage data to identify opportunities for innovation. Prioritise the product backlog, anticipate changes in customer needs, and guide agile delivery. Ensure processes and solutions meet regulatory requirements and internal standards. What We're Looking For: Deep experience in customer-facing Conversational AI and Generative AI products , ideally in banking or fintech. Proven track record in More ❯

an office based role where you will be responsible for ensuring the smooth delivery of Civil Engineering activities in a timely and costs effective manner to deliver an excellent customer experience. Having the customer at the heart of what you do, you will develop effective relationships with suppliers to meet challenging time scales and be pragmatic enough to … are currently awaiting civils• Manage Network extensions which require Civils/PIA amendments • Manage the contractor to ensure process is followed and PIA compliant including chasing SPO evidence• Drive customer connections whilst awaiting civils and contractor to find work arounds i.e., civils avoidance or re routes• Manage costs• Data tracking • Updating the customer and partners with progress• Proactive … Manager• Identify and manage risks & issues to minimise the impact to customers • Work as part of a team to maintain a positive environment, building strong relationships across the business Experience 2+ years experience in a Civils Coordinator/Administrator role Analysis, organisation, and planning skills Excellent communication skills (written and verbal) Self-motivated and driven to meet service More ❯

digital transformation programme. They are seeking an experienced Solution Architect with strong consulting expertise. Day rate will be depending on experience. Key Responsibilities: Design and define solution architectures for customer-facing and front-end transformation initiatives. Collaborate with business stakeholders, development teams, and other architects to ensure alignment of solutions. Provide guidance on technology options and integration approaches. Support … the delivery of scalable, customer-centric digital solutions. Key Skills & Experience: Proven experience as a Solution Architect within consulting or professional services. Strong background in digital transformation projects (front end, customer-focused). Previous work within Tier 1 or mid-tier banks . Excellent communication and stakeholder engagement skills. This contract offers the chance to play … a key role in shaping digital customer experiences within a leading banking transformation programme. More ❯

to define requirements and translate them into actionable data solutions. Ensure data accuracy, integrity, and consistency across all reporting systems. Support data-driven initiatives that improve efficiency, performance, and customer experience. What we're looking for: Proficient in Microsoft Excel, Power BI, SQL, and other analytical tools. Strong analytical and problem-solving skills with high attention to detail. Ability … to work with large datasets, identify trends, and produce actionable insights. Strong time management and organisation skills. Experience in data analysis, preferably within financial service or B2B sectors. Curious, proactive, and ambitious, with a desire to grow and develop. Commitment to professional development and upskilling. Commitment to pursuing professional development; with support in achieving a CII Qualification. Salary & Benefits More ❯

to define requirements and translate them into actionable data solutions. Ensure data accuracy, integrity, and consistency across all reporting systems. Support data-driven initiatives that improve efficiency, performance, and customer experience. What we're looking for: Proficient in Microsoft Excel, Power BI, SQL, and other analytical tools. Strong analytical and problem-solving skills with high attention to detail. Ability … to work with large datasets, identify trends, and produce actionable insights. Strong time management and organisation skills. Experience in data analysis, preferably within financial service or B2B sectors. Curious, proactive, and ambitious, with a desire to grow and develop. Commitment to professional development and upskilling. Commitment to pursuing professional development; with support in achieving a CII Qualification. Salary & Benefits More ❯

Manager, the role will be responsible for providing high quality support of AJ Bell’s trading platform, helping to develop, refine and maintain processes and improvements and providing excellent customer service to the business and our clients. Where appropriate, the role will also be responsible for providing support on incidents that are escalated by the Application Support Manager. What … ordination with users regarding owned change. Providing cover for other team members as required. Ensure that all duties are carried out with the aim of protecting customers and improving customer experience. Supporting and enabling the business to achieve its regulatory requirements, including consumer duty. Highlighting potential risks and reporting them to the relevant person. Completing annual objectives and displaying … An analytical mind-set and technical ability. Ambitious and driven to exceed expectations. Ability to communicate at all levels, building positive relationships with colleagues and clients and maintaining excellent customer service skills. Credible and professional. Able to challenge appropriately and present solutions. A high attention to detail. Self-starting and able to work on own initiative Good knowledge of More ❯

Partnership Manager Overview: Mastercard Payment Gateway Services (MPGS) is a cornerstone of Global Acceptance & Merchant Solutions, enabling acquirers, merchants, PSPs, and payment facilitators to deliver seamless, secure and scalable customer experiences across channels. As part of our growth and innovation agenda, the MPGS Partnerships Manager will play a pivotal role in shaping and executing our global partnership strategy. This … agreements. * Strong understanding of payment gateways, acquiring, embedded finance, and digital commerce ecosystems. * Vertical knowledge in one or more of retail, hospitality, transit, airlines, marketplaces and healthcare is desirable. * Experience in product management or solution consulting in payments is desirable. * Experience in working effectively with global, cross-functional teams required. * Excellent communication and stakeholder management skills, with the … ability to influence at all levels of the organisation. * Experience with CRM and reporting tools (e.g., Salesforce, Tableau) is a plus. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible More ❯

with solid insurance expertise to join on a contract basis. This role is focused on digital journeys - building and optimising self-service platforms, quote & buy journeys, and low-friction customer experiences across home and motor insurance. You will act as the link between business, technology, and the customer, ensuring that digital products deliver measurable value while meeting regulatory … and customer expectations. Key Responsibilities Own and manage the product backlog and roadmap, ensuring alignment with business outcomes. Collaborate with UX/UI and engineering teams to deliver seamless customer journeys. Define clear requirements and ensure the development team is set up for sprint delivery. Use data and insights to identify improvements and run experiments (A/B … MVT) to validate features. Deliver effective communication to stakeholders, ensuring alignment and transparency. Drive initiatives such as reg look-up, drop-off reduction, and customer self-service. Essential Skills & Experience Proven background as a Product Manager within the insurance sector (home or motor insurance strongly preferred). Strong knowledge of digital journeys, including self-service and quote & buy More ❯

Interim Support Engineer £150 per day (Inside IR35) 2-Month Contract Southampton, SO45 Overview We are seeking an experienced Support Engineer with a strong technical foundation and exceptional customer service skills. The successful candidate will be responsible for providing first and second-line support across end-user devices, software, and infrastructure, ensuring high availability and seamless service delivery. Key … and resolve tickets within ServiceNow, adhering to ITIL practices. Maintain accurate documentation and records of incidents, resolutions, and system changes. Provide clear, professional communication to end-users, ensuring exceptional customer experience. Manage workload independently while maintaining high productivity and efficiency. Skills & Experience Strong general understanding of IT principles (networks, hardware, domains). Working knowledge of leading software packages … Microsoft Office, Lotus Notes). Proficiency with Windows 10/11 operating systems and related applications. Hands-on experience troubleshooting end-user device hardware and software issues. Exposure to virtualisation, MDM, and VPN environments. Experience with Microsoft SCCM (advantageous). Knowledge of ITIL framework and prior experience in an ITIL-aligned environment. Proficiency in ServiceNow or similar More ❯

opportunity for you. Role Title: Messaging & Notification SME Location: London 2-3 days Duration: 31/12/2025 Pay rate: £537 per day Inside IR35 Role Description: 1. Experience in customer journeys and delivery mechanisms for SMS, email, push notifications, and in-app messaging 2. industry best practices 3. current state solution assessments Key responsibilities include: - Working … phase to develop a product strategy for Messaging and Notifications for the Bank. The aim of this phase is to produce a strategy for the Bank’s capabilities regarding customer communications for digital journeys (e-mail, SMS, device notifications). - Establish a distributed customer messaging and notification architecture to address current fragmentation and enhance customer experiences across … with existing banking channels • a rules engine for context-aware messaging • a content management system for messaging templates • delivery mechanisms for SMS, email, push notifications, and in-app messaging • customer preference management for regulatory compliance • analytics and reporting for measuring communications effectiveness If you are interested in this position and would like to learn more, please send through your More ❯

marketplace range and support the wider digital growth strategy. The Role: Key Responsibilities: Develop and implement a comprehensive strategy to achieve and exceed marketplace growth targets. Analyse market trends, customer behaviour, and the competitive landscape to identify growth opportunities and build out new ranges. Manage successful and mutually beneficial relationships with marketplace vendors to leverage trading opportunities such as … sell through excess inventory. Leverage data-driven insights to identify and implement continuous improvements to marketplace operations, through monitoring KPIs such as traffic, conversion rates, average order value, and customer growth. Work closely with the commercial and digital teams to ensure alignment with category strategies, campaigns and existing ranges, avoiding overlap whilst accelerating our marketplace offering. Collaborate with a … wide range of functions including the wider digital team, product, engineering, UX, operations, and customer service teams to ensure seamless end-to-end customer experiences. Location: This role can be based in Nuneaton or London, and occasionally required to travel to any other location of H&B. We support flexibility and productivity of our employees by hybrid working More ❯

maximum value to our customers. The team works collaboratively across a broad and dynamic supply chain network to ensure rapid, cost-effective delivery, while maintaining the high standards of customer service Softcat is known for. Our agility and strong partner relationships allow us to meet evolving customer needs efficiently and consistently, making us a vital component of our … Lifecycle Manager, leading the development and improvement of our Supply Chain Services. You'll manage services from start to finish, working with sales teams and partners to align with customer needs and business goals. We're after someone strategic, proactive, and commercially minded, with strong communication skills and attention to detail As Logistics Lifecycle Manager, you'll be responsible … full lifecycle— through from fulfilment to deployment. Drive Service Innovation: Collaborate with Softcat sales and workspace teams to continuously enhance our logistics lifecycle partner network to deliver efficiencies and customer experience. Advocate and Educate Across the Business: Act as the go-to expert for logistics lifecycle services, championing awareness and understanding across Softcat's sales, technical, and service teams. More ❯

Join us as a Lead Service Designer at Peregrine Resourcing. At Peregrine, were always seeking Specialist Talent that have the ideal mix of skills, experience, and attitude, to place with our vast array of clients. From Business Analysts in large government organisations to Software Developers in the private sector we are always in search of the best talent to … of clients as a specialist consultant, working on a wide array of complex projects across multiple industries. The Role: Are you driven by the opportunity to shape smarter, more customer-focused public services? Were partnering with a leading UK regulator on a high-profile transformation programme thats embedding continuous improvement, service design, and customer centricity at its core. … be instrumental in cultivating a culture of learning, agility, and operational excellence. Working across teams and leadership groups, youll: Contribute to the CI strategy. Provide support building quality and customer centricity into its change projects. This is a unique opportunity to influence how public services evolvebringing clarity, consistency, and innovation to the heart of change. Location: Gatwick and remote More ❯

monitor SQL Other duties assigned by the manager Have you got what it takes? Bachelor's degree in Computer Science, Business Information Systems, or related field or equivalent work experience required. 5+ years maintaining SQL Server mission-critical databases 5+ years of TSQL programming 2+ years implementing and maintaining database replication 2+ years implementing and maintaining SQL Server Availability … and a vibrant, interactive atmosphere. About NiCE NICELtd. (NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NiCE software managesmore than120 million customer interactions and monitors3+billion financial transactions. Known as an innovation powerhouse that excels in AI More ❯