101 to 125 of 234 Customer Experience Jobs in the South East

professional development Monitoring emerging technologies and industry trends, working with the AI Architect to identify opportunities to improve how we work and enhance the customer experience Identifying opportunities to simplify processes, strengthen operational resilience and make better use of technology across the business Championing Company values, policies … people management processes, including the health and safety responsibilities associated with leading a team THE TALENT YOU'LL BRING Proven experience leading a business systems, technology, transformation or operational systems function Strong experience developing and managing technology strategies, roadmaps and prioritisation frameworks A strategic mindset with the ability ...

support career with Concero! Earn while you learn, solve real-world technical issues and help schools use technology with confidence. Role Monitor your customer portfolio and respond to incidents logged by the customer or on behalf of the customer Management of problems to resolution for any network … ensure that service levels are achieved, proactive maintenance and change implementation objectives are met Proactively seek out changes that will add value for the customer and ensure the service is delivered in the most efficient and dynamic way Identify and raise issues, escalate or resolve where required and offer ...

Package: Competitive salary and excellent Colleague benefits About the Role Churchill Estates Management are recruiting for a new Call Centre Trainer to join our Customer Service team based in Ringwood. We are looking for an enthusiastic, engaging, and knowledgeable trainer to play a key role in developing our call … take ownership of the onboarding and training journey for new starters, ensuring they have the skills, confidence, and knowledge to deliver an exceptional customer experience from day one. Working closely with the Customer Service management team, you will design and deliver engaging training programmes covering our systems ...

successful adoption. Monitor progress, gather feedback and adapt approaches where needed to ensure change activity remains effective, compliant and focused on long-term outcomes. Experience designing and delivering operating model change and improvement initiatives within large, complex environments. Strong knowledge of change management principles, methodologies and tools, together with … experience of process improvement. Experience of end-to-end delivery lifecycles and a range of delivery methodologies, including Agile and product-focused ways of working. Strong stakeholder engagement, communication and facilitation skills, with the ability to build trusted relationships and influence across a matrix organisation. Strong analytical ...

water, alongside highly accurate energy data collection services. About the Role The purpose of the role is to work across IMSERV's Customer Experience, Data and Intelligence, and Commercial departments, translating business challenges, customer needs and operational processes into clear and actionable requirements that teams can confidently … IMSERV's services for new and existing clients and prospects. A key part of the role will be working closely with operational, commercial and customer-facing teams to understand their requirements, identify dependencies and recognise where changes within one department may have an impact across other areas ...

design assurance, this is it. Why This Role Matters Design quality and assurance play a fundamental role in delivering reliable infrastructure and exceptional customer outcomes. This role will ensure the right frameworks, controls and capabilities are in place to support safe, compliant and efficient delivery while enabling the Design … function to evolve and scale for the future. Your leadership will directly influence quality, operational performance, customer experience and long-term business success. What You'll Do ✨ Lead and develop the Design Assurance function, setting priorities, standards and performance expectations. Own assurance frameworks, quality controls and governance processes ...

business stakeholders and SMEs to understand operational challenges. Translate programme research outputs into measurable business outcomes. Quantify commercial benefits including cost reduction, operational efficiency, customer experience, risk reduction, revenue generation and competitive advantage. Lead the development of executive-level commercial propositions and business cases that inform investment … commercial roadmap. Influence programme investment decisions through commercial insight and market intelligence. Represent Track 5 at executive and strategic governance forums where required. Knowledge, Experience and Qualifications Commercial Experience developing executive-level business cases and influencing strategic investment decisions. Demonstrated ability to shape commercial strategy for emerging technologies. ...

help our clients navigate a rapidly changing landscape. We develop and embed AI solutions which help financial institutions become more efficient, enhance customer experience, and find the commercial upside in uncertain markets. Within the constraints of a highly regulated industry, we see so much opportunity for impactful innovation … customers and partners, translating complex ML concepts for stakeholders. Who we’re looking for: You understand the full machine learning lifecycle and have experience operationalising models built with frameworks like Scikit-learn, TensorFlow, or PyTorch. You possess strong Python skills and solid experience in software engineering best practices. ...

their best work. Proactively identify, manage, and escalate risks, issues, and dependencies, keeping clients informed and confident throughout. Work closely with Principal Consultants, Experience Designers, and Technology leads to ensure delivery plans reflect realistic effort, sequencing, and resourcing. Support account growth by flagging follow-on opportunities to account leads … Etch's wider commercial and business development activities, including thought leadership and event speaking where relevant. Person Specification 6 to 10 years of experience in programme or senior project delivery, ideally within a consulting, agency, or digital transformation environment. Proven track record of delivering large-scale, multi-workstream digital ...

school leadership and teaching/support staff and ensuring contractual compliance against KPI's and Service Level Agreements (SLA). Responsibilities: Monitor your customer portfolio and respond to incidents logged by the customer or on behalf of the customer Management of problems to resolution for any network … ensure that service levels are achieved; proactive maintenance and change implementation objectives are met Proactively seek out changes that will add value for the customer and ensure the service is delivered in the most efficient and dynamic way Identify and raise issues, escalate or resolve where required and offer ...

role in enabling the infrastructure that keeps the UK connected. You'll be responsible for translating strategic priorities into operational success, driving transformation, improving customer outcomes and ensuring Cornerstone continues to deliver at scale. Your leadership will directly influence performance, innovation, operational excellence and long-term business growth. This … decision making. Lead and inspire matrix, multifunctional and remote teams, building a culture of accountability, collaboration and high performance. Champion transformation initiatives that enhance customer experience, operational efficiency and organisational effectiveness. Establish clear performance frameworks, reporting and governance to provide visibility of delivery health, opportunities and risks. Foster ...

Assistant Accountant – 9 Month FTC Location: Brighton Salary: Competitive, depending on experience Contract: 9-month Fixed Term Contract Are you an ambitious Assistant Accountant looking for an opportunity to join a fast-growing, innovative business where you can really get involved? We’re working with a highly successful … Supporting the preparation of monthly and quarterly financial reporting Supporting the Senior Reporting Accountant with ad hoc finance projects and requests Working with the Customer Experience team to resolve customer payment queries Using approved AI tools to improve efficiency, productivity and the quality of finance processes Identifying ...

Structure Job Type: Full Time, Permanent Business Development Executive About the Company Our client is a successful and growing organisation providing technology-enabled subscription, customer experience and BPO solutions across the media, publishing, membership and not-for-profit sectors. They are looking to recruit a Business Development Executive … accurate CRM records, pipeline reporting and sales forecasts Consistently achieve agreed activity and revenue targets Business Development Executive What We re Looking For Proven experience in business development, lead generation or B2B sales Experience within technology, SaaS, outsourcing or complex solution sales Strong understanding of consultative or solution ...

ensuring customers receive outstanding service. You'll have the opportunity to develop your technical expertise, influence service improvements, and make a visible impact on customer experience every day. Manage incidents and service requests from initial triage through to resolution, ensuring customers receive timely updates and support. … point of contact during service disruptions, coordinating with technical teams and stakeholders to drive swift outcomes. Monitor customer services proactively, identifying potential issues before they escalate and taking appropriate action. Support service incident management activities, including escalations and participation in high-priority incident events. Lead or contribute to technical ...

Generation Great marketing doesn't stop when someone fills in a form. The real magic happens afterwards. It's building the journeys, automations and customer experiences that turn enquiries into conversations and conversations into customers. That's exactly what we're looking for. We're The Travel Franchise … generate thousands of enquiries every month, and we're looking for someone who enjoys building smart marketing automations, high-converting funnels and seamless customer journeys to help us convert even more of that demand into new franchise owners. Note: Non-negotiables - Solid strategy, ideation and GTM skills. Impeccable spoken ...

passionate about delivering outstanding customer service and helping customers get the very best from their website and software? If so, we're recruiting for the perfect Permanent position for you. Our client would like to recruit a professional, proactive and customer-focused individual to join their team … Customer Support & Product Specialist . Reasons to work at this company: Village location Beautiful farm house and studio Alpacas on site Countryside walks on your lunch break Friendly, energetic, technical team Excellent training Career development available 20 days annual leave plus a day off for your Birthday Summer ...

Picture Desk Executive Job Overview The Picture Desk Executive manages and maintains high-quality imagery and associated content across digital channels, ensuring customer-facing visual content is accurate, engaging, on-brand and appropriately licensed. The role is responsible for sourcing, processing and optimising product and destination imagery, maintaining image … timescales. Proactively source, select, prepare and upload high-quality product and destination imagery to the CMS, ensuring the best available images are displayed across customer-facing channels. Image Quality, Brand Safety & Governance: Maintain the quality and integrity of imagery and associated metadata, ensuring content complies with corporate brand guidelines ...

storefronts and markets. This is an excellent opportunity for a junior content professional, eCommerce Assistant, Content Editor or Digital Executive looking to build their experience within a fast-paced online retail environment. The Role You'll play a key role in managing and updating content across four eCommerce websites … brand guidelines Work closely with marketing, eCommerce and regional stakeholders Carry out content QA checks and troubleshoot any content-related issues Help optimise the customer experience through effective content management About You 1-3 years' experience in eCommerce, digital content, website administration or content editing Hands ...

continued growth, we are looking for a Senior Conversion Rate Specialist to join our London-based CX and Experimentation team. This is an exciting opportunity to play a key role in accelerating the growth of AJ Bells direct-to-consumer business by optimising digital customer journeys and improving conversion … tools and platforms, preferably Webtrends Optimize and Optimizely preferable Experience using data analytics tools, preferably Contentsquare and GA4 Awareness and understanding of UX & CX design principles Experience working with web developers Competent in JavaScript and Google Tag Manager Advanced Excel skills About AJ Bell AJ Bell ...

successful delivery of multiple projects. Collaborating closely with the sales team, your role involves managing client relationships and implementing a dynamic, cost-effective, and customer-centric delivery experience to ensure high levels of customer satisfaction. Your responsibilities include: Project Delivery: Initiate projects in accordance with the prevailing … documentation and control. Ensure projects are delivered within established tolerances for time, cost, and quality. Maintain project documentation to high standards, ensuring deliverables meet customer expectations. Develop and implement test plans aligned with customer requirements. Manage virtual project teams as necessary. Customer Relationship Management: Establish a single ...

development pipeline will bring several new sites into operation over the coming years, creating an opportunity to influence how technology supports both the customer experience and wider business operations. You will work closely with senior leadership and teams across Development, Projects, Commercial, Operations, Marketing and Finance. The role … renewals, ensuring strong commercial control and avoiding unnecessary spend or renewal risk. Leading technology readiness for new site openings, including connectivity, hardware, system integrations, customer-facing technology and post-launch support. Supporting websites, booking technology, SharePoint, the company intranet and the controlled rollout of Claude and other AI tools. ...

Role This is an exciting opportunity for someone who enjoys solving complex service challenges, driving continual improvement and influencing technical teams to deliver outstanding customer outcomes. You will play a key role in reducing recurring incidents, identifying root causes and developing Problem Management capability across a large and diverse … contribute to improving the resilience, stability and quality of technology services that support colleagues and residents across the county, making a tangible impact on customer experience and organisational performance. Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills and align ...

enjoy uncovering opportunities, growing customer accounts and delivering genuine value through consultative sales? Are you looking to join a growing IT MSP where you'll have the autonomy to shape client relationships, influence commercial growth and make a real impact? If so, we'd love to hear from you. … privately owned IT Managed Service Provider helping businesses and schools maximise the value of technology through reliable support, strategic advice and exceptional customer service. With more than 15 years' experience and partnerships with Microsoft, Barracuda, KnowBe4, Exclaimer and Webroot, we've built a reputation for professionalism, technical excellence ...

Copilot Studio, Power Automate and Azure AI. Explore emerging AI technologies and assess how they can be applied to improve productivity, decision-making and customer experiences. Work closely with stakeholders to understand challenges, identify opportunities and translate ideas into scalable technical solutions. Integrate AI capabilities with existing Microsoft … secure, reliable and scalable. Stay ahead of developments across Microsoft Power Platform and AI, bringing new ideas and technologies into the organisation. Skills & Experience: Experience in Power Platform development, automation, software development or a similar role. Hands-on experience with Power Apps and Power Automate, ideally with ...

+ Benefits An exciting opportunity has arisen for a CRO Manager to join a growing digital optimisation consultancy that combines experimentation, analytics, and customer insight to help clients improve digital performance. This role offers the chance to take ownership of client relationships, lead end-to-end experimentation programmes … contribute to the growth of a high-performing optimisation team. The Company They are a specialist digital optimisation consultancy focused on helping organisations improve customer experiences and conversion performance through data-driven decision making. Their expertise spans experimentation, analytics, user research, and digital strategy, enabling clients to make meaningful ...