101 to 125 of 197 Customer Experience Jobs in the South East

Location: London (Hybrid - 2/3 days per week)? IR35 Status: Outside About the Role We're looking for an experienced Agile Coach/Scrum Master to join our Customer Technology function , embedded within the Event Apps Scrum Team . This is a fantastic opportunity to work with a multi-disciplinary team of engineers and a soon-to-be … are swiftly removed, enabling smooth progress. Stakeholder collaboration is seamless and transparent. What We're Looking For Certifications: Recognized Scrum certification (Scrum.org preferred). Advanced certification is a plus. Experience: 5+ years as a Scrum Master or similar Agile role, with proven success implementing Scrum. Technical Understanding: Familiarity with software development processes and ITIL. Soft Skills: Exceptional communication, facilitation … knowledge of Scrum Guide, Agile frameworks, and scaled Agile practices. Coaching Ability: Skilled in mentoring teams and stakeholders in Scrum values and practices. Adaptability & Continuous Learning: Passion for improving customer experience and team performance. Why Join Us? This is your chance to lead, coach, and inspire a talented engineering team while shaping the future of our Event Apps More ❯

Customer Support Specialist - Moodle & Totara Expert About the Role: We're looking for an experienced Customer Support Specialist to join our team and become the vital link between our customers and technical teams. In this role, you'll resolve customer queries, troubleshoot technical issues, and deliver outstanding service that keeps our clients delighted.You'll work closely with … remote - work from anywhere in the UK or Ireland Flexibility: Enjoy the freedom of remote working while being part of a collaborative team What You'll Be Doing Resolving customer queries efficiently and professionally Troubleshooting technical issues across Moodle LMS, Moodle Workplace, and Totara platforms Collaborating with our Consultancy and System Circles to resolve complex cases Delivering exceptional customer … that exceeds expectations Managing technical support cases from initial contact through to resolution Essential Requirements To be successful in this role, you'll need: 2+ years of hands-on experience with Moodle LMS, Moodle Workplace, and Totara Proven track record in a customer support role, specifically handling complex technical cases Right to work in the UK or Ireland More ❯

Act as a trusted advisor to senior executives on technology strategy, investment, and delivery. Partner with hyperscalers and major vendors to strengthen digital propositions and go-to-market solutions. Experience required 10-15+ years of experience in architecture leadership within Consumer Markets (Retail, CPG, Retail Pharma). Deep understanding of digital commerce, supply chain, customer experience More ❯

assignment rate to umbrella Fully remote 3-6 month initial Apply today to join a forward-thinking, tech-driven FTSE 100 organisation using data science and AI to enhance customer experience, optimise supply chains and drive sustainable growth. With 40% of sales from sustainable products, this is a company that combines scale, innovation and purpose. As a Machine … reliability, optimisation and critical fixes, ideal if you excel at investigating and debugging complex data flows and ML issues in live production environments. We're looking for individuals with: Experience: Proven background as a Machine Learning Engineer. Technical Skills: Strong in SQL and Python (Pandas, Scikit-learn, Jupyter, Matplotlib). Data transformation & manipulation : experience with Airflow, DBT and … Kubeflow Cloud: Experience with GCP and Vertex AI (developing ML services). Expertise: Solid understanding of computer science fundamentals and time-series forecasting. Machine Learning: Strong grasp of ML and deep learning algorithms (e.g. Logistic Regression, Random Forest, XGBoost, BERT, LSTM, NLP, Transfer Learning). Reasonable Adjustments: Respect and equality are core values to us. We are proud of More ❯

Define and drive the enterprise-wide architecture strategy supporting the transition from stack-centric IT to product-led, outcome-focused delivery. Establish an architectural vision aligned with commercial objectives, customer experience goals, and operational scalability. Design and govern integration patterns between modern cloud platforms, distributed retail/wholesale sites. Champion modernisation of Legacy environments, enabling core enterprise capabilities … Mentor and coach solution architects and senior engineers, raising the overall architectural maturity. Play a leading role in architecture forums, communities of practice, and design reviews. Candidate Profile: Extensive experience as a Lead Solution Architect, Principal Architect, or similar senior architecture leadership role. Proven track record of driving architectural transformation, ideally moving from stack- or project-centric models to … product- and outcome-driven architectures. Deep expertise in enterprise integration and hybrid architecture. Strong understanding of modern architectural paradigms: domain-driven design, event-driven architecture, microservices, API-first. Experience shaping and scaling architectures on Azure AND AWS. Exceptional communication and influencing skills with C-level, business stakeholders, and engineering teams. Strong leadership experience guiding teams through large-scale More ❯

0.75 self generated sales a day (15 per average working month) Targeting clients with a monthly £150 rev per MID GMV to achieve monthly revenue targets Successfully completing the customer's application and hand holding the customer through to live and transacting Working in partnership with our internal teams to process, deliver and set up any products, ensuring … an exceptional customer experience at every step of the process Reporting into: Area Sales Manager/Regional Sales Manager Working hours: 37.5 hours per week Working location: Remotely Salary: £35,000 PA Commission: Strong Commission Plan Car Allowance: £5,000 PA What's in it for you? You'll work with a collaborative team and join a fast More ❯

strategy for a leading financial services organisation. This is a senior leadership position combining technical depth with strategic vision, where you will shape how AI transforms products, processes, and customer experiences. What You'll Do Develop and implement a comprehensive AI roadmap aligned with business objectives. Design and oversee scalable AI systems, including advanced machine learning models, automation tools More ❯

s most recognised digital and print brands, reaching millions of readers daily. The business combines premium journalism, data-driven marketing, and innovative digital platforms to deliver engaging content and customer experiences. With a strong emphasis on collaboration, creativity, and continuous improvement, the organisation fosters a culture where ideas are shared freely, and every team member contributes to strategic decision … making. THE TEAM You'll join a high-performing CRM and marketing technology function responsible for customer engagement across digital, print, and subscription products. The team includes Senior CRM Managers, CRM Managers, Developers, and Designers working closely together to plan, build, and optimise multi-channel campaigns. Collaboration is central to their success - developers are involved in campaign strategy, creative … on delivering high-quality CRM campaigns and data workflows through Adobe Campaign Classic (recently migrated from Standard). You'll play a key part in developing sophisticated, data-led customer communications across email, push, SMS, and in-app channels. You'll work with complex audience data and play an advisory role in optimising platform use, automation, and best practice More ❯

Inside IR35) Duration: 6 months Job Summary: Join Tata Consultancy Services (TCS) as a Front End Developer (Mobile Apps) and play a key role in delivering innovative and impactful customer-facing mobile solutions for some of the most prominent brands in the UK and Europe. At TCS, you'll be part of a purpose-led transformation company, working on … processes. Participate in UI/UX design discussions and maintain graphic standards and branding. Work in an agile DevSecOps environment , utilizing modern frameworks and open-source libraries to enhance customer experience. Skills, Experience, and Abilities Required: Essential: Proven experience as a Mobile Front End Developer . 6+ years of experience with React Native, HTML, CSS, and … JavaScript. Strong UX/UI skills. Significant experience with CI/CD and DevSecOps platforms . Experience in Cloud Technologies and Platforms (e.g., Azure). Skilled in secure software design and software security best practices. Exposure to a wide variety of IT environments, platforms, and applications. Excellent analytical, problem-solving, and customer-facing skills . IT qualification More ❯

Microsoft Server OS and server roles - 2016/2019/2022/2025 Exposure and troubleshooting knowledge with networking related items - firewalls/switches/wireless etc... 2+ years' experience working with medium-large businesses Excellent knowledge of user & group management (on-premises/Entra) Excellent knowledge of scripting and RPA automations Ability to learn on your feet Strong … communication skills Excellent troubleshooting and problem resolution skills Excellent customer experience Positive attitude to work Strive to continuous improvement Able to work independently under pressure Minimum of 3 years' IT experience in a corporate or services environment Driving license and own transport Ability to obtain DBS certificate Desirable: Sophos Central/XG Firewall Certifications (Engineer or Architect … this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology More ❯

few minutes to apply as we're good at spotting potential and offer a generous training budget. Please download a full job description to find a full scope, deliverables, experience and personal attributes required for this role. Reward and recognition A discretionary bonus scheme Reward and recognition scheme Enhanced auto enrolled pension – your contributions start at the default … our recruitment process click hereDirectorate/Department OverviewNest is at the beginning of a transformation to use its data and insight to drive decision making, and Data, Analytics and Customer Insight is leading how we do it: putting our customers at the heart of our work and helping colleagues to understand and use our data. Our work enables Nest … can deliver a better retirement for millions.The directorate includes:* Business Intelligence – starting with the data at source, delivering lovely data visualisations to make Nest’s data intuitive to understand* Customer insight – putting our customers at the heart of Nest – understanding their needs through empathy, research, surveys, and digital insight* Data – planning and delivering how we manage high quality data More ❯

to helping organisations navigate the complex landscape of Data & AI. Our mission is to empower businesses across various industries with strategic insights that unlock new opportunities, deliver imaginative new customer experiences, drive revenue growth and enhance operational effectiveness. If you’re ready to embark on an exciting journey that blends strategy with real-world impact, we want you on More ❯

to helping organisations navigate the complex landscape of Data & AI. Our mission is to empower businesses across various industries with strategic insights that unlock new opportunities, deliver imaginative new customer experiences, drive revenue growth and enhance operational effectiveness. If you’re ready to embark on an exciting journey that blends strategy with real-world impact, we want you on More ❯

clear direction and regular communications Chairing the Service Councils for Networking and Connectivity, ensuring we have the right services in the portfolio and driving collaboration to ensure high quality customer experience Championing the priorities across Networking & Connectivity services for all relevant customers, in alignment with the sales strategy Reviewing our existing proposition and identify opportunities for development, optimisation … of our vendors and service partners We'd love you to have A leader in technology innovation, skilled at engaging stakeholders, executives, and suppliers with a fully commercial approach Experience from a previous Networking & Connectivity services role or senior technologist role across multiple sectors Exceptional interpersonal & influencing skills, proven history of building and maintaining relationships across the wider business … and individuals and working across departments to deliver specific outcomes A proven ability to achieve results through the activities and performances of others outside of your direct reporting control Experience of prioritising initiatives based on their alignment with business objectives and value to the business Able to work both independently and as part of a team, with a proactive More ❯

Solutions Architect £90,000 - £120,000 Central London, 5 days onsite a week ! Looking for candidates with experience of working within logistics, heavy industry or businesses with significant physical assets ! This logistics business, based in central London, has undertaken a significant change and transformation programme, the outcome of which is a new multi SAAS platform that will underpins the … the future-state architecture that enables the organisation to meet its strategic business goals. This role ensures that technology solutions directly support desired business outcomes - such as improved efficiency, customer experience, scalability, and innovation-while maintaining strong architectural integrity. The Solution Architect oversees the design of systems and applications across the enterprise and regularly reviews the application portfolio … technical teams and business stakeholders, ensuring architectural solutions are practical, understandable, and outcome-driven. To be considered for this contract you'll need to demonstrate the following: Multiple years experience in solution architecture, design , or technical leadership roles, with a track record of delivering business-focused technology solutions. Experience of working within logistics, heavy industry or businesses with More ❯

service areas and bring these transferable skills to support the business in leveraging the capabilities of our technology solutions Help turn our net zero ambitions into reality Improve our customer experience Contribute to the delivery of services from internal squads and external providers to ensure business performance is in line with agreed Service Level Objectives (SLOs), business outcomes … and internal standards Work with DevOps based models as well as traditional outcome-based services and you will develop skills in collaborating with multidisciplinary teams to identify and resolve customer pain points, inefficiencies, and blockers to delivery Provide tactical advice, training and support on core technology applications (both hardware and software) enabling the delivery of application-based products and … software and hardware relating to these change projects Interact with senior stakeholders directly, both internally and externally, and as part of both the ‘front of house’ external client/customer facing team and the ‘back of house’ internal delivery team alongside, for example, learning and development and business information services colleagues Be responsible for their own workload and will More ❯

full lifecycle of a product, from conception to release. We are looking for a confident leader who can guide cross-functional teams in the creation of products that improve customer experience and grow market share. Responsibilities Drive the execution of all processes in the product lifecycle, including product and market research, competitor analysis, planning, positioning, requirements and roadmap … products, and balance resources to ensure success for the entire organization Develop product positioning and messaging that differentiates [Company X] across primary market segments Required skills and qualifications Strong experience in a dynamic product management role Proven success in overseeing all elements of the product development lifecycle High effectiveness in managing cross-functional teams Experience in delivering finely … strategies Exceptional writing and editing skills, combined with strong presentation and public speaking skills Preferred skills and qualifications Bachelor’s degree (or equivalent) in product design or engineering Previous experience in software and web development Proven success as a product developer in a nonmanagerial role Demonstrable knowledge of SEM (search engine marketing) and online advertising More ❯

We are looking for an Account Manager to join an award-winning global innovation agency who partners with some of the best-known brands and retailers worldwide to transform customer experience through insight, technology, and creativity. Their dream is to be revered as the agency shaping the Future of Retail, and in EMEA and they have ambitious plans … Creating opportunities with existing clients Working collaboratively with the wider business to proactively problem solve Driving environmentally friendly and sustainable practices into day to day operations Key Skills and Experience Articulate and well accumstomed to a client facing role Experience in providing focused solutions to client needs Commercial awareness Determination to build client engagement and grow relationships Resilience More ❯

and they’re scaling fast. Now, they’re looking for a Senior Full Stack Engineer to join their Client Facing Applications (CFA) team, where you’ll help shape the customer experience for some of the world’s largest enterprises. What you’ll be doing: Designing and developing enterprise-grade SaaS features across backend and frontend systems Building secure … stack Collaborating with product managers, designers, and engineers to deliver seamless client experiences Driving continuous improvements in engineering practices, tooling, and processes What they’re looking for: 5+ years’ experience building enterprise SaaS products (ideally in cybersecurity or data-heavy environments) Strong backend development with TypeScript, NestJS, Sequelize ORM, GraphQL, REST APIs Frontend expertise with ReactJS, NextJS, Typescript, Chakra … UI Experience with MySQL and NoSQL databases Familiarity with messaging/event-driven systems (Kafka) Ability to work closely with designers (Figma) and translate complex business logic into intuitive UI/UX Problem-solver with strong debugging, troubleshooting, and optimisation skills Thrives in high-growth startup/scale-up environments, with adaptability and ownership mindset Bonus points if you More ❯

learning techniques that answer complex business questions and drive strategic decisions. You'll work closely with data engineering and business teams to design models and analytical solutions that improve customer experience, optimise operations, and support financial a click apply for full job details More ❯

many (such as flexible and hybrid), wellbeing programmes, and opportunities to grow professionally. Collaboration, diversity, and recognition are central to how we work. Were looking for a Head of Customer and Digital? someone who brings more than just technical expertise. We want a collaborator, and an innovator who understands how to draw upon all areas digital, automation and AI … This is a Head of Service role within our Resources and Organisational Change team and is a strategic one working right across the Council to lead and deliver our customer and digital transformation. Youll be at the forefront of our service redesign, helping us redefine how we work, how we engage with our customers, and how we use technology … to deliver better and smarter services that ultimately delivers for our residents. This role will lead an ambitious customer and digital transformation agenda driving redesign of services across our large and complex organisation. Youll be involved in every step from reshaping the councils digital front door, driving the uptake of digital services and co-design initiatives with services and More ❯

and managed service provider, specialising in unified communications and cloud contact centre solutions. They help public and private sector organisations modernise their digital infrastructure with a focus on improving customer experience and operational efficiency through system integration and digital transformation. In this varied role you will be responsible for proactively winning new business and hitting sales targets through … candidate must have a proven track record in selling CCaaS/UCaaS solutions (with a preference for platforms such as Zoom, 8x8, Five9, Mitel, or Microsoft), along with proven experience engaging with Senior Stakeholders and managing sales processes. This role requires someone who has a track record of acquiring new business with Total Contract Values exceeding £500k. Additionally, you … business sales. Identify opportunities, needs, and produce proposals. Plan and review significant projects. Negotiate and influence to resolve objections. The Person: Proven track record selling CCaaS/UCaaS solutions. Experience engaging with Senior Stakeholders. Track record acquiring new business with TCV over £500k. Commutable to the Guildford office 1 day a week. Owns vehicle and full UK driver’s More ❯

and managed service provider, specialising in unified communications and cloud contact centre solutions. They help public and private sector organisations modernise their digital infrastructure with a focus on improving customer experience and operational efficiency through system integration and digital transformation. In this varied role you will be responsible for proactively winning new business and hitting sales targets through … candidate must have a proven track record in selling CCaaS/UCaaS solutions (with a preference for platforms such as Zoom, 8x8, Five9, Mitel, or Microsoft), along with proven experience engaging with Senior Stakeholders and managing sales processes. This role requires someone who has a track record of acquiring new business with Total Contract Values exceeding £500k. Additionally, you … business sales. Identify opportunities, needs, and produce proposals. Plan and review significant projects. Negotiate and influence to resolve objections. The Person: Proven track record selling CCaaS/UCaaS solutions. Experience engaging with Senior Stakeholders. Track record acquiring new business with TCV over £500k. Commutable to the Guildford office 1 day a week. Owns vehicle and full UK driver's More ❯

DAM, syndication tools, and eCommerce platforms. Leverage Analytics for Optimization: Use Digital Shelf analytics tools to evaluate content performance, generate data-driven insights, and recommend actions to enhance the customer experience. Foster Cross-Functional Alignment: Work across client functions (e.g., Marketing, IT, Supply Chain) to align strategies, break down silos, and drive measurable business outcomes. We are looking for … experience in the following skills and experience : Proven experience in Digital Shelf strategy, digital commerce, eCommerce transformation, or a related field. Expertise in the Digital Shelf ecosystem, with deep knowledge of Product Experience Management (PXM), DAM, and Syndication platforms, and proven experience driving performance across Marketplaces, eRetailers, and Commerce Media networks. Deep understanding of how … Supply Chain, Digital Shelf or Commerce Media platforms (e.g., Salsify, Aprimo, CommerceIQ, Pacvue). Background in consulting or agency environments delivering large-scale digital commerce or content transformation projects. Experience in developing business cases for new commerce technologies and a perspective on the future of retail. More ❯

x separate sites across Europe. Their London operation consists of 100 FTE, with a portfolio of over 100,000 customers (and ambitions to hit the 1,000,000 customer mark by 2030!). Having secured an incredible amount of investment throughout their rise to date, they are now in a position where the perfect the right candidate to steer … the ship in London. In a nutshell, your responsibilities will include:- Taking full ownership of business KPI's - charting the course for exponential profit growth whilst ensuring an incredible customer experience is delivered to all- Establishing a critical, influential presence when working alongside other Department Heads (Finance/Product/IT/Engineering, etc)- Identifying and defining both … current and future online product needs- Designing and executing strategies focused on maximising the LTV to the online customer base- Leveraging and growing relationships with strategic partners - securing strong commercial terms/exploring new opportunities- Driving cross-functional alignment with stakeholders to design/launch market-defining products- Hiring/growing teamIn order to be considered for this position More ❯