26 to 50 of 168 Customer Experience Jobs in the South East

commercially aware and accountable — someone who is not afraid to pick up the phone, start meaningful conversations with business owners and develop long-term customer value. We supply innovative technology platforms into the UK Beauty and Medical Aesthetics market, helping our customers run stronger, smarter and more successful businesses. … first conversation through to close, using a consultative and value-led approach. This is not just about “selling a product”; it is about understanding customer pain points, asking the right questions, building trust and helping customers see how our solutions can support their business. You’ll also work closely ...

will play a pivotal role in shaping thoughtful, intelligent products that blend AI and non-AI capabilities to serve a growing and diverse customer base. You'll bring curiosity, empathy and creativity to solving complex problems, working closely with technology and design to craft solutions that feel intuitive, responsible … inclusive product culture. Here's a taste of what you'll be doing: Gently guiding and prioritising your team's focus to address meaningful customer challenges and unlock valuable opportunities Developing a deep, empathetic understanding of your users, their behaviours and the wider market landscape Owning ...

developing a team of Support Desk Engineers to ensure daily operations run smoothly and effectively. You will help maintain our key performance indicators, producing customer reports, and serving as an escalation point for both internal and external stakeholders. In addition, you will analyse service metrics contributing to the problem … opportunities for service improvement. Duties include: Support the team to meet and achieve our key performance indicators and service levels. Produce and analyse customer facing reports, transforming data into clearly presented documents, providing details on service quality, customer experience and trends. Line management and development for Support ...

commercially minded Ecommerce Executive to support online trading activity across multiple websites and key retail partners. This role is ideal for someone with experience in e-commerce, digital merchandising or online trading who enjoys working in a fast-paced environment and using data-driven insights to improve online performance … customer experience. Job Title: Ecommerce Executive Location: Camberley Salary: Up to £35,000 depending on experience Key Responsibilities Managing website content, landing pages, banners and promotional activity Monitoring website performance and identifying opportunities to improve conversion and engagement Supporting online trading plans, reporting and promotional campaigns Acting ...

will drive operational excellence, manage service performance, and help shape long-term account success. Responsibilities include: Develop and maintain strong relationships with senior customer stakeholders, acting as a trusted advisor. Take ownership of the overall customer experience and service delivery performance. Lead regular service reviews, governance meetings … account performance, risks, and dependencies, ensuring proactive management of service delivery challenges. Support strategic account planning and contribute to the growth and development of customer relationships. Collaborate with internal stakeholders to deliver high-quality outcomes and long-term value for customers. Ensure compliance with relevant security, governance, and operational ...

Customer Service Advisor Full Time Office Based/Hybrid Stonehouse or Camberley Salary 26k-30k DOE About Windsor We believe in making technology easy and enjoyable for businesses of all sizes, providing communications, connectivity, mobile, security and IT services to 5,000+ happy. We are a company … colleagues across three regional hubs that put customer support at the heart of everything we do. We invest in our people, supporting development, recognising expertise, and providing the opportunity to grow. It is an exciting time to join us on our journey. About the role A key role within ...

Line, Infrastructure, Projects, Service Delivery and Technical Consultancy positions. If you're passionate about technology, enjoy solving problems and thrive on delivering outstanding customer service, this could be the ideal next step in your career. What You'll Be Doing Providing 1st line technical support for a wide range … users and technologies Troubleshooting and resolving incidents while delivering an exceptional customer experience Supporting desktop, server and business-critical systems remotely Managing incidents through to resolution and coordinating with third-party suppliers where required Performing operational checks and maintaining system health Building strong relationships with clients and acting ...

Technical Customer Success Executive Based in Leatherhead with on-site parking and hybrid working option 9am to 5.30pm, flexible working hours available £33k to £40k plus 20 days holidays plus BH increasing annually, pension, socials, team lunches, drinks fridge and much more!! Are you ready to make a significant … impact in the digital world? My client is seeking a Technical Customer Success Executive to join their new and fast-growing platform. This role combines account management and technical support, working within an innovative start-up, backed by an established and highly successful digital organisation. This is your chance ...

role for an experienced Customer Relations Executive has become available due to internal progression and continued growth. This is a busy and fast paced customer experience team, supporting customers over the phone, via email and live chat in an office based environment where you’ll be focused … handling customer queries, complaints and aftercare cases. You will manage multiple cases at any one time, liaising with internal teams and customers to ensure issues are resolved in a timely and professional manner. The product is technical, requiring strong attention to detail, clear communication and excellent organisation. This Customer ...

Account Manager. Key Account Manager, Account Manager, Customer Account Manager, Client Manager. An experience Account Manager who thrives on building long-term partnerships and delivering real commercial value for clients. Working for a market-leading technology provider that supplier digital and hardware solutions across the Hospitality sector. Helping … some of the UKs best-known hospitality brands improve customer experience, speed of service and sales performance. Role created due to growth, excellent long-term prospects within the business in a market that is performing really well. Depending on experience level - £50,000 - £60,000 This ...

together to deliver meaningful outcomes at pace. We're scaling automation and AI from proof-of-concept into real, end-to-end change - improving customer journeys, reducing cost-to-serve, accelerating delivery, and building the digital foundations that underpin everything from energy trading and risk to field operations … through a period of major transformation, including the migration to the ENSEK Ignition platform. The role shapes product-aligned, outcome-driven architecture that improves customer experience, strengthens operational performance, and simplifies the technology estate. Acting as the key architectural partner for Product, Engineering, and Delivery teams, the Domain ...

Service Delivery Manager/IT Customer Service Manager Position: Senior Service Manager (internal name) Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £40,000 + Overtime +Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working in a team of three Senior Service Managers … environment. You will be responsible, as a team, for the delivery of our support services. You will take responsibility for the end to end customer experience, ensuring service excellence through effective alignment of people, processes and technology. You will identify improvement opportunities, drive change, and ensure ISO management ...

environment. You will be responsible, as a team, for the delivery of our support services. You will take responsibility for the end to end customer experience, ensuring service excellence through effective alignment of people, processes and technology. You will identify improvement opportunities, drive change, and ensure ISO management … change initiatives, and project delivery. Champion our commitment to ISO management systems within the support team, embedding best practice and continuous improvement. Skills and Experience: Experience in Service Delivery or IT Service Management (three years preferred), with proven people management experience, a strong track record managing incidents ...

Sales Development Representative Location: Newbury, UK Experience: Entry level About eGain eGain is a leading provider of AI-powered knowledge and customer experience solutions. Fortune 500 clients and government agencies trust the eGain AI Knowledge Hub to optimize customer experience and reduce cost of service. … hold ourselves to a high standard. If you want to work in a dynamic, fast-moving environment at the cutting edge of AI and customer engagement – let’s talk. The Opportunity We’re looking for ambitious, tech-savvy graduates and early-career professionals who want to build a career ...

Customer Analytics Manager (Contract) £400 per day (Outside IR35) 3-month Contract London Hybrid - 4 days in the office (Mon-Thurs) This short-term contract offers the opportunity to take ownership of pricing and customer analytics within a highly consumer-focused environment. You will work hands-on with … data to influence commercial decisions, operating at pace within a business where customer behaviour and pricing performance are critical. The Company They are a well-established, consumer-facing organisation operating at scale within a fast-moving B2C environment. Customer experience, pricing strategy and data-driven decision making ...

journey. Working closely with the Director of Sales, you will ensure seamless integration of UC solutions into newly acquired businesses, deliver an outstanding UC experience for our customers, and spearhead initiatives to grow our UC customer base. If you have a passion for technology, a customer-focused … newly acquired businesses, ensuring alignment with Redsquids standards and objectives. Analyze and assess existing UC infrastructure and processes within acquisitions to identify improvement opportunities. Customer Experience Excellence: Serve as the UC expert, ensuring a superior experience for customers transitioning to or adopting our solutions. ...

Employee Owned Trust and strives to continually provide industry-leading excellence for both employees and customers. The sound technical advice, speedy delivery and excellent customer service for which it is renowned, all contribute hugely to building its customers trust and loyalty. Job Role Working as part of the marketing … distributors, youll be responsible for the upkeep of several brands portfolios. Working closely with teams internally, you'll be helping to continually improve the customer experience, attract new customers, retain existing ones and support the companys position of 'experts in networks' within the industry. (Training and support will ...

looking for an experienced Product Manager to lead retention, churn reduction, and customer lifetime value initiatives for scaling business. This is a senior, high-impact role leading a cross-functional pod across analytics, design, and engineering. You'll own the retention roadmap end-to-end, identifying customer pain … product requirements, prioritisation decisions, and roadmap execution Collaborate with Engineering to ensure strong instrumentation, tracking, and experiment integrity Align cross-functional stakeholders across Marketing, CX, Finance, and Operations to deliver a consistent customer experience Communicate experiment results, learnings, trade-offs, and next bets to leadership Profile Extensive experience ...

Service Desk Analyst - Technology Operations Salary £25,463.00 - £29,707.00 (dependent on experience) Southampton - Office based Full time Our growing Technology and Design team plays a key role in ensuring OS is at the cutting edge of geospatial capability and is looking for people to join them. Its mission … work across the business to provide customer centric design and technology services. Join us and you'll have an opportunity to make an impact. To empower projects that deliver real-world benefits across Britain and internationally. To hear our customers say they couldn't have done it without us. ...

Salesforce Technical Lead Salary: £50,000- £55,000 per annum (depending on experience) 12-month Fixed Term Contract (Full time - 35 hours per week) Hybrid Working Home Based/Princes Risborough Were Association for Project Management (APM). Were a professional membership organisation that sets the standards … responsible for ensuring the effective design, development, integration and optimisation of Salesforce CRM, Sales Cloud and Marketing Cloud, supporting APMs strategic digital roadmap and customer experience ambitions. You will work closely with the Salesforce Product Owner, Revenue Operations Product Owner, Business Analysts, IT & Digital Team colleagues and wider ...

all. We make it, store it, move it, sell it, and mend it. An opportunity to play your part - The Head of Engineering for Customer Platforms is accountable for the end to end engineering capability, delivery performance and technical health of Customer Platforms across digital, CRM (including Salesforce … integration and contact centre technologies. The role ensures secure, scalable and resilient platforms that enable growth, improve customer experience and reduce cost to serve, while embedding strong engineering ownership within domain aligned teams, with a particular focus on maximising the value of Salesforce and associated platforms. Location ...

Head of Digital Learning Ciphr has created a brand new opportunity, Head of Digital Learning to shape our content team and influence exceptional customer experiences. As the Head of Digital Learning, you'll lead the content team, ensuring seamless day-to-day operations always keeping our customers … heart of everything we do. You'll be the driving force behind customer onboarding, relationship management, and retention strategies while providing hands-on leadership and support to your team. Working closely with stakeholders across the wider CIPHR group, you'll use data-driven insights to optimise performance, identify growth ...

experienced, people focused Service Delivery Manager looking for a role where you can lead from the front in a structured, customer-centric environment? Our client is an established and growing managed IT services provider with a strong reputation for quality and care. This role offers the opportunity to take … accountable for the day-to-day performance of managed IT services, the development of the Service Desk and Specialist Engineering teams, and the overall customer experience. Looking fir someone experienced, logical, and driven - someone who can hit the ground running, bring clarity and structure, and isn't afraid ...

performance across multiple e-commerce channels and key retail partners. The successful candidate will have a strong understanding of digital merchandising, online trading, and customer experience, with the ability to use performance insights to drive engagement, conversion, and sales growth. Key Responsibilities E-Commerce & Merchandising Support … pages, banners, navigation, and product merchandising align with campaign and trading priorities. Analyse website performance metrics including conversion, click-through rates, bounce rates, and customer engagement. Conduct regular site audits to ensure pricing accuracy, content consistency, and a seamless customer journey. Identify opportunities to improve UX, on-site ...

performance across multiple e-commerce channels and key retail partners. The successful candidate will have a strong understanding of digital merchandising, online trading, and customer experience, with the ability to use performance insights to drive engagement, conversion, and sales growth. Key Responsibilities E-Commerce & Merchandising Support … pages, banners, navigation, and product merchandising align with campaign and trading priorities. Analyse website performance metrics including conversion, click-through rates, bounce rates, and customer engagement. Conduct regular site audits to ensure pricing accuracy, content consistency, and a seamless customer journey. Identify opportunities to improve UX, on-site ...