26 to 50 of 162 Customer Experience Jobs in the South East

high-impact retail programs across multiple business units and store formats. Develop and manage integrated program plans, budgets, risks, and resource allocations. Align delivery outcomes with strategic retail goals, customer experience enhancements, and commercial targets. Oversee procurement, contract management, and support business development in new retail opportunities. Drive governance, reporting, and stakeholder engagement across all levels of the … Agile, Waterfall, Hybrid). Monitor financial performance to ensure programs deliver expected margin and value. Collaborate with finance, legal, and commercial teams to ensure compliance and profitability. Required Skills & Experience Minimum 10 years of demonstrated success in delivering and transforming retail programs across complex, multi-site operations. Proven experience in retail program delivery and transformation in complex, multi … site environments. Strong commercial acumen with expertise in budgeting, contract negotiation, and financial tracking. Exceptional stakeholder management and communication skills, with experience influencing senior leadership. Proficiency in project management tools (e.g., MS Project, Smartsheet, Jira). Experience managing cross-functional teams, third-party vendors, and retail technology partners. Familiarity with Agile, PRINCE2, PMP, or similar certifications (preferred). More ❯

The Role As an Account Manager in the Corporate Accounts team, you will be responsible for the overall growth of revenue from existing customer accounts. You will be required to drive cross-selling and up-selling activity within the portfolio, whilst minimising revenue churn across all accounts under your management. Acting as the main point of contact for customers … through all growth-related conversations and activities, you will be accountable for ensuring excellent customer experience across the end-to-end lead to order process, coordinating inputs from other teams and functions as required. Key Responsibilities Build and maintain excellent relationships with customers in accounts under your management by understanding their needs, ensuring exceptional service and seamless customer journeys Facilitate knowledge sharing between Account Managers and Service Relationship Managers responsible for supporting the same customer accounts to ensure a cohesive approach and optimal customer outcomes Identify and nurture opportunities to grow revenue across the accounts under your management through cross-selling and up-selling, leveraging knowledge of Claranet UK’s full portfolio of products and More ❯

INSIGHT ANALYST - LONDON UP TO £46,000 THE COMPANY I have partnered with a global media powerhouse to support on a customer-centric analytics position. You will utilise SQL to decipher customer trends, analysing key metrics such as churn and acquisition, presenting actionable insights to various stakeholders. THE ROLE The successful Insight Analyst responsibilities will include: Analyse customer data using SQL to uncover insights into retention, churn, and acquisition patterns Develop and maintain interactive dashboards and reports using Tableau/Looker to track key customer metrics, including churn rates, LTV, and engagement Collaborate with marketing, product, and customer teams to provide actionable insights for improving customer experience and driving retention Present key findings … and trends to stakeholders across the business, making data-driven recommendations YOUR SKILLS AND EXPERIENCE The successful Insight Analyst will have the following skills and experience: Proficiency in SQL for querying large datasets and deriving insights Experience with a data visualization tool (e.g., Tableau, Power BI, Looker) to create meaningful reports and dashboards Analytical mindset with experience More ❯

major period of digital transformation. They are seeking a Head of Digital & AI to lead the integration of digital and AI-enabled initiatives across their retail estate, enhancing the customer experience and driving operational efficiency. This permanent position sits at senior leadership level and offers the opportunity to shape strategy, oversee delivery, and play a pivotal role in … AI-enabled programmes. Oversee delivery of CRM, CDP, EPOS, digital signage, and order/pay solutions through a team of project managers. Drive adoption of AI use cases, including customer flow analysis, safety monitoring, stock management, and back-office operational AI tools. Ensure digital and AI initiatives are integrated into a cohesive customer experience strategy. Manage third … from external delivery. Act as a senior technology leader, balancing corporate credibility with pragmatic delivery oversight. Requirements Proven track record in retail, hospitality, or consumer-facing technology leadership . Experience overseeing CRM and CDP programmes in a multi-site environment. Demonstrated exposure to AI in operational/retail settings (e.g. vision tech, customer behaviour analysis, inventory management). More ❯

to hear from you! Our IT Services Team provides IT solutions and support to over 4000 internal customers. You will learn on the job and work to successfully resolve customer IT issues. Role As an advocate of Customer Service excellence, you will act as a referral point for dealing with complex or technical customer requests, issues, complaints … Learning how to use a range of IT support tools Recording, updating and documenting requests using the IT Service Desk system Installing and configuring new IT equipment Providing excellent customer service when speaking to internal and external customers Training You will gain experience in a large organisation, whilst studying towards your nationally recognised qualification - Customer Service Level … you require to be successful. You will be given one day a week to complete your training. The training you will be completing as part of the Level 3 Customer Service apprenticeship standard includes: Knowing your customers Providing a positive customer experience Meeting regulations and legislation Systems and resources Working with your customers/customer insights More ❯

Job Title: Customer Service Coordinator Reports To: Customer Service Manager Job Type: Full-Time About Us : Franke Coffee Systems UK Ltd. is a leading company in coffee machine industry committed to excellence and innovation. Together with our trade partners, we are committed to delivering premium best-in-class in-cup-quality, consistency and beverage variety, as well as … ensuring an outstanding customer experience through constant innovation. Job Summary: The Customer Service Coordinator is responsible for managing the inbox and liaising with customers, account managers, service providers, and other departments. This role demands strong organizational skills, excellent communication abilities, and the flexibility to thrive in a dynamic work environment. Provide support to customers and manage portal … within the organization. Coordinating with cross-functional teams within the organisation, to ensure standard operating procedures throughout the business. Key Responsibilities: Email Management: Monitor, prioritise, and respond to incoming customer emails and portal tickets, ensuring smooth handovers to relevant teams within 2 hours Customer Liaison: Act as the first line of contact to customer queries: filtering, documenting More ❯

Customer Services Analyst - 2nd Line - IRIS Financials Hybrid, UK (and based in any UK IRIS Office (Heathrow Approach, Peterborough, Manchester or Leeds) Salary: Competitive Customer Services Analyst - 2nd Line, Level 3 **This role can be hybrid and based in any UK IRIS Office (Heathrow Approach, Peterborough, Manchester or Leeds)** The 2nd Line Customer Support Analyst sits within … our dedicated customer support team at IRIS. The team works directly with our customers and represents IRIS by building key relationships, maintaining customer satisfaction and ensuring their loyalty by giving the best experience possible. As a Customer Support Analyst, you will be responsible for supporting customers throughout their journey with IRIS Financials applications, therefore will possess … excellent customer service skills and be passionate about customer experience. The role always requires an outstanding level of support and a high standard of professionalism, as our customers are the backbone of the IRIS brand, and we wouldnt be where we are without them! In this role, you'll play a crucial part in assisting our customers with More ❯

to identify and implement operational efficiencies to ensure the M&E programme of works are completed effectively, compliantly, offer value for money solutions and achieve a high level of customer satisfaction. Due to the complex nature of the work stream, prior experience of managing M&E services, demonstrable stakeholder and contract management experience is essential. Duties include … Ensure team performance meets and exceeds KPIs. Ensure customer-focused services and positive experiences, promoting excellent customer care practices. Lead responses to residents' queries, complaints, and feedback professionally. Manage and review operational risk registers to meet client expectations. Ensure successful service delivery through effective supply chain management. Manage contractors for procurement, commissioning, and service demands. Improve efficiency and … Head of Service when needed. Manage the workforce and delivery of work programmes, ensuring technical direction, quality, and cost control. Develop solutions to improve efficiency, reduce costs, and enhance customer experience. Promote health, safety, and wellbeing in all work aspects. Oversee commercial management and cost control of contracts up to £5m, ensuring adherence to financial policies and procedures. Manage More ❯

partnerships. We become an extension of our Clients teams as we work together to help them achieve digital visions. With teams spread across the UK, we deliver an exceptional customer experience and speed of delivery which is second to none. About the Role As a Project Manager, you will oversee the day-to-day management of key customer … aligned project execution. What Youll Bring: Project Management Expertise : Proven ability in leading physical complex projects, with a strong focus on delivering results on time and within budget. Industry Experience: Experience in the hospitality or retail sector is desirable (desirable not essential). Leadership : Skilled in mentoring and coaching junior team members also managing office-based and remote … teams. Budget Management: Proven ability to manage budgets and control costs across projects. Tech-Savvy: Proficient with project management tools and MS Office. Customer-Focused: Strong record of delivering client-focused solutions and building relationships. Network Knowledge: Familiar with network infrastructure, data, power, and Wi-Fi (desirable not essential). Travel Willingness: Holds a full UK license and willing More ❯

managing the products we bring to market through large partners, which customers see and experience. These products need to generate revenue and support our excellent customer experience (CX) ambitions. The role involves leading the commercial data monetisation strategy and agenda. You will manage data monetisation products that are consumer-facing and introduced through partners. You will manage relationships … to evaluate feasibility. You will collaborate with colleagues within the UK business, the Group, and external parties. Candidate Requirements You will have a degree or equivalent. You likely have experience working with strong consumer brands or in agencies/consultancies serving them. You have managed large, complex partner relationships that create customer-facing products. You possess deep expertise More ❯

driving efficiency across core systems. In this business-facing role, you'll collaborate with multiple teams, ensuring projects are scoped, delivered, and embedded in ways that truly enhance both customer experience and operational performance. With visibility across IT, e-commerce, and wider retail functions, it's a varied and impactful position offering genuine scope to grow. Benefits You … commerce, and third-party partners from estimation through to delivery.· Break down work into clear plans, tasks, and deliverables.· Capture and analyse data requirements to measure improvements.· Champion the customer experience throughout all projects.· Assist QA, UAT, and user training to ensure smooth delivery.· Keep stakeholders fully informed on progress, risks, and dependencies.· Provide clear recommendations based on More ❯

moments truly unforgettable. With two iconic brands, H. Samuel and Ernest Jones, were on an exciting digital transformation journey and were looking for a highly commercial, data-driven and customer-focused Head of Ecommerce Trading to lead the next chapter of our online growth story. This role can be offered on a hybrid basis from our Croxley Park office … the performance, optimisation and day-to-day running of our websites. With responsibility for delivering sales and profit growth targets, youll develop and implement strategies that drive conversion, improve customer journeys, and create seamless shopping experiences. Youll be the key connector across multiple functions from Marketing and Buying & Merchandising to Supply Chain, Operations and IT ensuring that products, promotions … Ernest Jones websites Lead the creation of budgets, forecasts and trading plans to maximise sales, conversion and AOV Drive actionable insight, KPI reporting and optimisation strategies to improve results Customer Experience Ensure websites reflect brand values through storytelling, inspirational content and exceptional shopping experiences Collaborate with Digital Marketing, SEO and Customer teams to grow traffic and customer More ❯

Customer Project Manager Are you a customer-focused Project Manager with a passion for delivering seamless implementations? Do you thrive in a fast-paced environment where collaboration, innovation, and customer satisfaction are at the heart of everything you do? If so, I'd love to hear from you! Role Overview As Customer Project Manager, you’ll … be the driving force behind the successful onboarding of my clients' largest customers. Working closely with Product and Service Delivery teams, you’ll manage internal resources and customer stakeholders to ensure a smooth, efficient, and high-impact implementation experience. Key Responsibilities Customer-Centric Project Management: Lead end-to-end projects, ensuring a smooth transition from initial agreement to … detailed project plans, track milestones, and guide customers through every step of their onboarding journey. Process Design & Optimisation: Continuously refine onboarding processes to enhance efficiency and deliver an exceptional customer experience. Cross-Functional Collaboration: Partner with Product, Service Delivery, Sales, and other internal teams to align project requirements and expectations, always keeping the customer’s needs front and More ❯

sales figures, and product lines Maintain positive relationships with internal and external customers Confident in talking to customers, receiving in-coming calls, and making outgoing calls Your Skills and Experience: Previous experience (2+ years) in a sales account management background Establish strong relationships with new clients by using your own initiative Ability to work to multiple deadlines/… timeframes Experience of sales by telephone Understand the customer's needs and deliver an excellent customer experience Strong verbal and written communication and negotiation skills Full driving licence essential Hours Monday Friday 0845am-1730pm Salary £28-35K depending on experience, £42K+ OTE realistic in first year uncapped) Annul pay review Private Healthcare Company Pension More ❯

Finance Business Partner Location: Hybrid - Tunbridge Wells About VisionTrack VisionTrack, part of the Markerstudy Group, is a leader in video telematics technology, empowering businesses to improve safety, efficiency, and customer experience. As we continue to scale, we are seeking a Finance Business Partner to provide financial insight and strategic guidance across commercial, operations, customer service, and sales teams. … enjoys acting as a strategic advisor. The Finance Business Partner will go beyond traditional finance responsibilities, delivering financial clarity, challenging assumptions, and influencing decisions that enhance profitability, efficiency, and customer outcomes. While overseeing core management accounting duties, you will partner closely with business teams to optimise costs, improve margins, and support sustainable growth. Key Responsibilities Core Financial Management & Control … Maintain monthly control schedules and post adjustments for accrued/deferred revenue. Analyse Cost of Sales and revenue recognition for accurate reporting. Prepare profitability and margin analysis by customer, product, and channel. Reconcile stock positions and manage provisions for obsolete inventory. Deliver accurate month-end reporting, flash results, and balance sheet reconciliations. Support year-end audit preparation and maintain More ❯

are currently recruiting for an experienced Account Manager to join our expanding team. This is a fantastic opportunity for someone with a strong track record of developing long-term customer relationships, ideally in the EPOS or retail software industry. You will take ownership of a portfolio of existing customers, working to ensure they are realising the full value of … our solutions. From driving adoption of our latest features to cross-selling new modules and services youll play a key role in customer success, revenue growth, and long-term retention. The role will also focus on migrating clients to our integrated payments solution, ClearAccept, using a consultative and strategic approach to influence decision-making and adoption. What youll do … Build strong relationships with existing clients and maintain regular contact to ensure satisfaction and retention Identify and close cross-sell and upsell opportunities within your customer base to meet agreed sales targets Develop a deep understanding of Swan Retails solutions and guide customers to use our tools more effectively Provide consultative guidance to customers to align their technology roadmaps More ❯

Project Coordinator Location: Dummer, Basingstoke Salary: £30,000 - £32,000 SCG is a dynamic and fast paced telecommunications business with nearly 60 years experience with a reputation for excellent customer service and unrivalled career development. Each customer is at the heart of our business where we strive to design, deliver and support the very best solutions to … be provided to enable your success within the business. You will efficiently provision all products from the SCG services portfolio for both existing and new customers while delivering exceptional customer service to the client. Key Responsibilities: To ensure constant improvement of customer experience for our clients with maximum efficiency along with a continued drive to enhance your … ensure we provide a unified service from supplier to client. Raise or add all aspects of the project to our CRM which also includes the engine that bills the customer monthly for the services provided. Skills & Experience Positive can-do attitude Proven problem-solving attitude Excellent communication skills, both written and verbal High level of attention to detail More ❯

CRM ANALYST UP TO £40,000 LONDON THE COMPANY: Join a fashion brand at the forefront of the industry, known for its commitment to delivering exceptional customer experiences. THE ROLE: As the CRM Analyst, you will play a crucial role in shaping the organisation's CRM strategies through data-driven insights. Your direct customer/CRM analytics experience, along with your skills in SQL, data visualisation, and Excel, will enable you to analyse customer data, provide actionable insights, and contribute to the overall success of the fashion brand. The CRM Analyst will have the following responsibilities:- Utilise SQL for data extraction, transformation, and analysis.- Conduct direct customer and CRM analytics to enhance customer experiences. … CRM insights into business strategies.- Translate complex data-driven findings into actionable recommendations.- Stay up-to-date with industry trends and best practices in CRM analytics. YOUR SKILLS AND EXPERIENCE: The ideal CRM Analyst will have the following skills and experience: - Proven experience in direct customer/CRM analytics, preferably within the fashion industry.- Proficiency in More ❯

UK&I. providing operational management of third-party IT suppliers who provide essential capabilities required for the delivery and maintenance of IT systems and services. responsible for the Costa customer experience across customer facing services within the Digital and Loyalty operations, e.g. the Service Desk performance, provision of end user computing services, hardware and software asset management … and recover technology services that support key business operations. Who you are It’s your unique ingredients we’re interested in: An experienced Service Management professional, with strong working experience within complex operational environments. Able to work flexibly and adaptably within a maturing and transforming environment and apply practical experience of managing technology services throughout the entire service … the organisation. Good leadership skills, capable of developing robust processes to support scalable, repeatable, globally facing services. Strong advocate for quality service management, able to apply practical knowledge and experience of ITIL practices and disciplines, preferably with a formal ITIL qualification. Able to challenge effectively to solve problems or champion the necessary quality of service management. Proficient in financial More ❯

dynamic Account Executive to join their London-based team and drive new business growth. The Opportunity As an Account Executive , you'll play a critical role in expanding the customer base across UK. This role is ideal for a driven sales professional with proven success in IT solutions sales , particularly in hardware (devices, endpoints, infrastructure), who is comfortable managing … and align our solutions Use structured sales methodologies (e.g. MEDDICC ) to qualify opportunities and close deals efficiently Collaborate with internal teams (pre-sales, logistics, support) to deliver a seamless customer experience Achieve and exceed monthly, quarterly, and annual sales targets It would be a distinct advantage to have any of the skill and experience; Proven experience … record of hitting or exceeding targets? Demonstrable success selling IT devices or hardware solutions to SME clients? Ability to manage and close complex sales cycles with multiple stakeholders involved? Experience engaging business and technical decision-makers at all levels? Understanding and application of sales methodologies such as MEDDICC , SPIN, or Challenger? Strong commercial acumen, communication, and negotiation skills? Based More ❯

growing and innovative SaaS company supporting global brand partners with high-impact digital campaigns. Operating across major European markets, the company is known for its focus on data-driven customer experience and campaign performance. Main duties: Deliver exceptional post-sales support and digital campaign execution for clients across EMEA, particularly German-speaking markets. Ensure campaign success through effective … and present insights to internal stakeholders and clients - Support junior team members and contribute to process improvement The candidate: - Fluency in German and English is essential (spoken and written) - Experience in a customer success, digital marketing or project management role - Proven experience running digital or social media campaigns is required - Industry background in beauty, FMCG, or consumer … is highly desirable - Organised, detail-oriented and able to manage multiple deadlines - Excellent communication and interpersonal skills - Analytical mindset with the ability to interpret and present campaign data - Prior experience in a SaaS environment or marketing agency is advantageous The salary: Up to £50,000 per annum plus bonus French Selection, leading UK-based consultancy specialising in the recruitment More ❯

the company. This role involves working in a dynamic, fast-paced environment, delivering significant change and book of work. Key Responsibilities: Lead the credit decisioning strategy deliveries to optimize customer, product, credit risk management, fraud prevention, customer acquisition, and retention. In-depth knowledge and hands-on experience with decisioning platforms, overseeing end to end change/delivery … lifecycle i.e. the design, testing, and deployment of decision rules, scorecards, and strategies. Collaborate with wider technical teams to optimize the customer experience as part of new and existing customer decisioning. Develop monitoring and tracking for decisioning platform i.e. key risk indicators (KRIs) to reduce latency and ensure decisioning aligns with the company's risk appetite. Engage … with key stakeholders to present insights and drive strategic decisions. Facilitate the delivery of new business and existing customer strategies, incorporating long-term aspirations within the decision system designs. Design decision waterfalls to capture exceptions and leaks within logic and create monitoring of decision flows. Key Requirements: Proven experience maintaining and configuring decisioning systems/platforms in credit More ❯

Travel Client London - 2-3 days per week in the office £400-£450 per day inside IR35 Join a forward-thinking and innovative travel client dedicated to enhancing the customer experience through data-driven insights. We are seeking a proactive and detail-oriented Digital Analytics Specialist to support marketing and digital initiatives. In this key role, you will … external partners to deliver seamless campaign reporting Drive continuous improvement through automation, testing, and performance optimisation Identify opportunities for personalisation and enhance data processes for better decision-making Skills & Experience Required: Proven experience in digital analytics with knowledge of CRM, loyalty programs, social media, and performance marketing Strong knowledge of analytics platforms and marketing technology tools, especially Adobe … and Salesforce Expert user of Adobe Analytics Experience with data visualisation tools like Tableau or Power BI Excellent communication skills with the ability to influence stakeholders at all levels Benefits £400-£450 per day inside IR35, London based, 2-3 days per week in the office How to Apply Register your interest by sending your CV to Lloyd Dunstall More ❯

Centred Software, we're on a mission to improve the quality of life for people in social care through innovative, user-friendly software. We're looking for an experienced Customer Success Manager to join our growing team. If you're passionate about building strong client relationships, driving value for customers, and ensuring retention and growth, this role could be … the perfect fit for you. What you'll do: Own and manage a portfolio of customer accounts, focusing on retention and growth. Build lasting client relationships, ensuring our customers see value in our products and services. Act as the main point of contact for your accounts, resolving queries and concerns quickly and effectively. Partner with internal teams (Development, Product … Marketing, Accounts, Operations) to deliver a seamless customer experience. Represent Person Centred Software at senior client meetings and industry events, acting as a trusted ambassador for our brand. Identify opportunities to expand customer use of our products and support case study initiatives with Marketing. Maintain accurate client records and ensure transparent, consistent communication with stakeholders. Contribute to a More ❯

highly motivated Business Development Coordinator to join our Sales team. In this role, you will be responsible for supporting the sales team with day-to-day sales administration and customer service duties. Your main responsibilities will include: Ensuring the full handover of leads to quotes and won quotes to order progression with our operations team. Assisting the sales team … and follow-up process on all quotes and business proposals. Promoting a Sales mentality in the business, advocating up and cross selling Joining & Assisting on Project kick off meetings Experience and Skills : To be successful in the role, you should have: Computer literacy, especially in Microsoft Office (Word, Excel, PowerPoint and Outlook) Previous experience working in a team … The ideal candidate for this position should possess: Consistency and methodical approach to work Willingness to listen, learn and improve Understanding of sales principles and ability to deliver excellent customer experience Attention to detail and high degree of professionalism Problem-solving skills and a good sense of humour What do we expect from you Positive attitude Excellent t More ❯