26 to 50 of 197 Customer Experience Jobs in the South East

representing a market-leading technology provider that supplies digital and hardware solutions across the restaurant and hospitality sector. Their systems help some of the UKs best-known brands improve customer experience, speed of service and sales performance. Youll be joining a fast-growing business that empowers its Key Account Managers to make decisions, work closely with clients, and … hospitality groups Act as a trusted Key Account Manager and main point of contact for your portfolio of clients Handle technical or service-related queries quickly and effectively Understand customer systems and technology solutions (training provided) Identify opportunities to expand business through proactive partnership and solution-based selling Work closely with third-party suppliers and internal teams to ensure … a seamless customer experience What Youll Need: Proven experience as a Key Account Manager (ideally within hospitality, technology, or service-based industries) Excellent relationship-building and stakeholder management skills A commercially minded, analytical, and self-motivated approach Strong communication and negotiation abilities Confidence in learning new technology solutions and presenting value to clients Desirable: Experience working More ❯

innovation, and growth strategies.This executive will lead the global platform transformation agenda, champion the adoption of Xvantage across major accounts, and foster a culture of continuous improvement, collaboration, and customer-centric innovation.The location for this position is Spain (Barcelona), UK (Milton Keynes), France (Lesquin) or Germany (Dornach bei Munchen). Your Role: Provide global leadership and strategic oversight for … ensuring alignment with corporate goals and regional market dynamics. Define and drive the global go-to-market strategy for platform adoption and growth, with a focus on digital transformation, customer experience, and operational scalability. Lead and mentor a high-performing team of regional platform directors and global growth leaders, fostering a collaborative and performance-driven culture. Oversee the … and platform-centric operations across the organization. What You Bring to the Role: Bachelor's degree required; MBA or equivalent advanced degree strongly preferred. 15+ years of progressive leadership experience in digital transformation, platform strategy, or global business operations. Proven track record of leading large-scale, cross-regional digital initiatives and managing P&L at a global level. Deep More ❯

Transformation! New Forest District Council ?is embarking on an ambitious? Digital Transformation ?journey to support our? Future New Forest ?strategy. Our goal? To reshape how we serve our communityenhancing customer experience, safeguarding ourfinances, and embedding sustainability at the heart of everything we do. Were looking for a passionate and skilled? ICT Senior Analyst ?to join our? Applications Development … more efficient services by: Leading the support, development, and enhancement of key council applications. Providing expert technical advice and guidance across the organisation. Supporting digital transformation projects that improve customer experience and reduce manual processes. Collaborating with ICT teams to proactively improve systems and respond to technical issues. Designing and implementing secure, high-performing IT solutions. Troubleshooting complex … their IT needs. Keeping documentation up to date and staying ahead of industry trends. What Youll Bring Strong expertise in? Microsoft 365 ?(Teams, SharePoint, Power Platform, productivity tools). Experience supporting both? cloud-based and on-premise applications . Hands-on experience with? Power Platform ?development (Power BI, Power Automate, Power Apps). Proficiency in? SQL Server ?and More ❯

Customer Success Associate We’re looking for a proactive and customer-focused Customer Success Associate to join our growing team at Workwell Outsourcing. Working closely with the Customer Success Manager, you'll play a vital role in supporting our clients and internal teams by delivering excellent service, facilitating user training, and helping customers get the most … required. Maintaining up-to-date user guides and help documentation for our Evertime system, ensuring both clients and internal stakeholders stay informed on new features and enhancements. Identifying recurring customer issues and collaborating with Product, IT, Sales, and Marketing teams to help shape improvements. Assisting with onboarding new users and promoting relevant upsell and cross-sell opportunities that add … value for clients. Ensuring service level agreements (SLAs) are consistently met or exceeded. Supporting the Customer Success Manager in managing internal and client-facing projects. Delivering remote or in-person training sessions, including managing scheduling and cost considerations. Advocating for the Workwell Outsourcing brand and technology by championing client needs and promoting product benefits. We’d love to hear More ❯

Productboard is seeking a customer-focused, highly energetic, and experienced individual to join our team as a Solutions Architect responsible for onboarding and enabling our customers at the critical outset of their journey with Productboard. This role will have accountability for ensuring our new customers have the vision, stakeholder involvement and alignment within their organization to make Productboard a … success. The Solutions Architect will validate and define the value the customer seeks with Productboard, while defining and executing a specific onboarding and enablement plan to ensure the customer activates Productboard successfully and is set up for long term value.As part of the Customer Experience integrated team, the Solutions Architect requires proven project and product management … will...* You will coach, onboard and launch customers in the onboarding phase of their Productboard journey Following the work of the Account Executive, you will work closely with the customer to validate, and where needed, further uncover the customer's current and desired state alongside establishing key success criteria for their use of Productboard You will create and More ❯

Application Support Analyst Slough | Up to £40,000 + Benefits Join a leading UK retailer where technology underpins every aspect of customer experience and business performance. In this role, you’ll take ownership of application operations across core business systems, including Microsoft Business Central and integrated platforms, ensuring data, processes, and integrations remain stable, secure, and high-performing. … release and change management processes. Contribute to process and system improvements. Maintain documentation including system guides, knowledge articles, and API references. Collaborate with Infrastructure, Cybersecurity, and Development teams. Technical Experience Experience with middleware or integration platforms (e.g. Mulesoft or similar). Ability to work with APIs (headers, payloads, authentication, performance). Familiarity with Azure DevOps (tickets, sprints, release More ❯

Head of Admissions will be responsible for growing the number of students in our school. This will be driven by delivering a distinctive, market leading and 'surprising and delightful' customer experience. They will need to establish and inculcate a sales culture and mindset throughout the school starting with the school leadership and admissions teams. Ensure the whole school understand … target Regularly monitor feedback generated through various mediums (mystery shop, online chat, WhatsApp, Voice of the Parent admissions survey); and take action to improve the admissions service based on customer insight Work closely with the overseas recruitment team and ensure compliance on visas and immigration, regulatory inspections and reporting to the local authority Support school teams to ensure strategies … and administrative skills Ability to remain calm under pressure and work to tight deadlines; systematic approach to tasks, with attention to detail Dedication to creating 'special moments' that exceed customer's expectations, that delight and surprise A keen eye for details and an interest in brand guardianship Confident and adept in use of Microsoft applications e.g. Word, Excel and More ❯

Role As part of the Management team, you will be responsible for ensuring that all contract work performed is as per the project requirements and management of the overall customer experience. As each project framework is bespoke, the requirements vary but generally responsibilities include management of sampling and logistic schedules, ensuring samples are scheduled for the correct work, review … and management of WIP, subcontractor management, ensure reports are issued on-time and meet project requirements, hosting regular customer meetings, contract and other administrative review and query resolution, track and report KPIs. To achieve this, you will need to interface with multiple client representatives and teams in the laboratory. What will you be doing Managing a … portfolio of projects including creating and managing timelines, budgets, KPIs and ensuring all project documents are organised and up to date. Active management of the Customer Experience (CX) by providing consistent and integrated service to clients. Lead and represent the business in meetings with customers, ensuring clear communication and alignment. Ensure customers receive timely reports and updates and More ❯

network of talent, and help drive impactful change for some of the world’s most mission-driven institutions. As a team: Song Service: Our purpose is to champion the customer, helping businesses across all industries build relevant and significant relationships and interactions with their customers – both B2B and B2C. The Service practice sits within our Song business. We work … operate always-on enterprises Work with famous brands and household names – no worrying about how to explain what you do to your family again! Support clients to define a customer-first mindset, helping them shape their business and operating models Redefine customer journeys and personalise interactions to create significant and consistent experiences Be at the forefront of physical … and digital engagement models to give their customers a seamless service model Re-invent the customer ‘ecosystem’ as products/services spread across organisations Learn about the latest trends in customer data and experience from a customer, colleague and operations perspective and utilise this data to help organisations maximise value from their customer interactions Understand More ❯

roadside assistance to home and motor insurance, and the latest driving technologies, we have it all. As we continue to expand, diversify, and modernise, joining us as an Enterprise Customer Architect means you'll play a crucial role in our success and be part of this exciting motoring journey. Our Chief Operating Office (COO) are the backbone of The … AA, providing both stability and structure to support growth and innovation. We are the drivers of change. This is the job Are you passionate about shaping exceptional customer experiences through technology? We're looking for an Enterprise Customer Architect to lead the design and assurance of our customer-facing platforms and help transform the way we engage … a strategic role at the heart of our transformation journey. You'll partner with senior leaders across the business, to define and deliver the architecture for technologies that power customer interactions, across telephony, digital channels, CRM, web, mobile, and omni-channel platforms. Your focus will be on optimising customer journeys, blending both direct and indirect customer experience More ❯

established itself as online experts in small business networks. A growing B2B company, broadbandbuyer is now an Employee Owned Trust . The sound technical advice, speedy delivery and excellent customer service for which it is renowned, all contribute hugely to building its customers trust and loyalty. Job Role Working as part of the marketing team, this role is pivotal … Liaising with external manufacturers and distributors, youll be responsible for the upkeep of several brands portfolios. Working closely with teams internally, you'll be helping to continually improve the customer experience, attract new customers, retain existing ones and support the companys position of 'experts in networks' within the industry. (Training and support will be provided). Key Tasks … with company objectives for multiple vendor portfolios Collaborating with the marketing team, and also with the internal sales and support teams HTML coding and creation of emails to our customer-base, using MailChimp Working closely with select external brands to ensure our portfolio of listed products is regularly updated Actively sourcing new and engaging content for social media channels More ❯

partnerships. We become an extension of our Clients teams as we work together to help them achieve digital visions. With teams spread across the UK, we deliver an exceptional customer experience and speed of delivery which is second to none. About the Role As a Project Manager, you will oversee the day-to-day management of key customer … aligned project execution. What Youll Bring: Project Management Expertise : Proven ability in leading physical complex projects, with a strong focus on delivering results on time and within budget. Industry Experience: Experience in the hospitality or retail sector is desirable (desirable not essential). Leadership : Skilled in mentoring and coaching junior team members also managing office-based and remote … teams. Budget Management: Proven ability to manage budgets and control costs across projects. Tech-Savvy: Proficient with project management tools and MS Office. Customer-Focused: Strong record of delivering client-focused solutions and building relationships. Network Knowledge: Familiar with network infrastructure, data, power, and Wi-Fi (desirable not essential). Travel Willingness: Holds a full UK license and willing More ❯

About Product at Holland & Barrett We're on an ambitious journey to transform how we use data and technology to power the health and wellness experience for our customers. Product Information Management (PIM) and Master Data are central to that ambition. Accurate, trusted, and accessible data is the backbone of our supply chain, digital commerce, customer experience … be accountable for ensuring that product information across H&B is complete, compliant, and consistent across all channels and systems. You will have a significant opportunity to impact both customer and colleague experience, from how our customers see products on digital shelves, to how our colleagues manage regulatory compliance and supply chain processes. You will anticipate business needs … provide escalation management, make trade-offs, and balance customer, commercial, and compliance requirements against technical constraints.We support flexibility and productivity of our employees by hybrid working arrangements. Although your role will be based in London (or Nuneaton, or Amsterdam) you will be required to travel only occasionally to our Hubs in Nuneaton or London or to any other location More ❯

managing the products we bring to market through large partners, which customers see and experience. These products need to generate revenue and support our excellent customer experience (CX) ambitions. The role involves leading the commercial data monetisation strategy and agenda. You will manage data monetisation products that are consumer-facing and introduced through partners. You will manage relationships … to evaluate feasibility. You will collaborate with colleagues within the UK business, the Group, and external parties. Candidate Requirements You will have a degree or equivalent. You likely have experience working with strong consumer brands or in agencies/consultancies serving them. You have managed large, complex partner relationships that create customer-facing products. You possess deep expertise More ❯

for designing, configuring, and supporting IFS modules that enable efficient service operations and field service management. This role will focus on optimizing service delivery processes, ensuring seamless integration between customer service, field operations, and back-office functions. The incoming consultant will collaborate with business stakeholders to translate operational requirements into system solutions within IFS Applications or IFS Cloud. Key … communication between field technicians and the central system. Scheduling & Dispatch Optimization:Utilize IFS tools (e.g., Dynamic Scheduling Engine, Planning Board) to streamline resource allocation and improve service response times. Customer Service Integration: Integrate service processes with CRM and Customer Support to ensure a seamless customer experience from case creation through field resolution. Testing & Documentation:Conduct functional … project managers, and technical teams to deliver end-to-end service management solutions. Post-Implementation Support: Provide ongoing support, troubleshoot issues, and identify opportunities for continuous improvement. Key Skills & Experience: Strong functional knowledge of IFS Service Management modules, including: Work Orders, Service Contracts, Warranty Management Resource Scheduling, Planning Board, and Field Service tools IFS Mobile Workforce or IFS Remote More ❯

Account Director, Customer Success £90,000-£100,000 base + strong commission structure (OTE ~25-30%) London - Hybrid (3 days in office, incl. Mondays) A high-growth, insight-led technology business is looking for a Account Director, Customer Success to join their expanding commercial team. Working at the intersection of customer intelligence and AI-driven analytics, the … company partners with major enterprise brands to help unlock value from qualitative data - across customer experience, brand insight, and audience research. This role sits at the heart of client strategy and commercial growth, focused on delivering long-term value while identifying new revenue opportunities through upsells, renewals, and strategic expansion. What You'll Be Doing Own the commercial … churn, NPS, and account health metrics internally What You'll Bring 6-12 years' experience in Customer Success, Strategic Accounts or Client Services Background in SaaS, insights, CX, or agency-side roles preferred Strong commercial acumen and ability to identify and nurture sales opportunities Confidence engaging with senior client stakeholders and navigating complex orgs Experience working across More ❯

culture. They are scaling quickly, and now they’re hiring a Junior Account Manager to join their Learning team in Reading. This is a role that sits somewhere between customer success and account management, so is ideal for someone with commercial experience who enjoys building relationships and driving customer value. About the Role Manage and nurture customer relationships, acting as a trusted partner to help clients get real value from our learning solutions. Support the customer journey end-to-end, ensuring smooth onboarding, engagement, and ongoing adoption. Identify commercial opportunities, renewals, and upsells. Work closely with sales, content, and customer support teams to deliver an excellent customer experience. Use HubSpot to track activity … customer interactions, and pipelines. Collaborate with marketing on campaigns, customer communications, and engagement initiatives. Be hands-on and adaptable, this is a growing business where teamwork matters. Participate in regular meetings with senior leadership, including mentorship sessions with the CEO. About You 2–3 years of commercial experience . Experience in account management, customer success More ❯

foundational to our core values as a company and is vital to our success. Job Summary We are looking for an innovative and results-driven Senior Manager of Access Experience, Project Management, and Security Training to join our team. In this critical role, you will oversee the development and enhancement of our access management strategies in EMEA while ensuring … designing and implementing comprehensive security training programs that empower our employees to uphold best practices in security and access management. Responsibilities For the role of Senior Manager of Access Experience, Project Management, and Security Training, the essential functions typically include: Access Management Development: Implement AXI workshops to support Data Centers with a focus on improving the net promoter score … NPS) through project management and training where necessary Project Management: Lead and manage cross-functional projects related to access experience and security initiatives, ensuring timely delivery, adherence to budget, and alignment with organizational goals Security Training Program Development: Create, implement, and oversee security training programs for employees and vendors, ensuring they understand best practices and compliance requirements related to More ❯

sales figures, and product lines Maintain positive relationships with internal and external customers Confident in talking to customers, receiving in-coming calls, and making outgoing calls Your Skills and Experience: Previous experience (2+ years) in a sales account management background Establish strong relationships with new clients by using your own initiative Ability to work to multiple deadlines/… timeframes Experience of sales by telephone Understand the customer's needs and deliver an excellent customer experience Strong verbal and written communication and negotiation skills Full driving licence essential Hours Monday Friday 0845am-1730pm Salary £28-35K depending on experience, £42K+ OTE realistic in first year uncapped) Annul pay review Private Healthcare Company Pension More ❯

Territory Account Manager Do you want the opportunity to join an exciting team of people who are obsessed with providing exceptional customer contact? We are seeking a high-performing, self-motivated individual who is looking to grow their career in Tech Sales, providing proactive support for all territory based accounts i.e. customers who do not have an assigned Client … Director. What does the role involve? Overseeing, triaging and responding to the IPI Account Manager shared customer inbox Creation of CRM (HubSpot) entries to trigger the presales support process Creation of quotes with guidance from Client Director and Head of Client Management Tracking and management of the order booking process for all Territory Account opportunities Responsible for ensuring CRM … is accurate for all Territory Accounts Supports Client Director activities when required Understands and sells IPI's products and/or services to, and maintains good relationships with customer contacts Responsible for proactively gathering appropriate information from the customer to be able to articulate their needs Acts as a sales point-of-contact for the Territory Accounts, representing More ❯

Data Analyst - Customer Success Team London, hybrid working - Initial 9 month contract - Daily rate inside IR35. Are you a data-driven problem solver ready to make a real impact on customer experience? Our client is looking for a motivated Data Analyst to join a fast-moving Global Customer Success team. You'll help build reliable data … foundations, automate dashboards and deliver actionable insights that shape customer journeys, digital experiences and operational performance across international markets. What You'll Do: Build robust data foundations: Improve pipelines, ensure data quality and define consistent metrics across multiple countries. Automate recurring reports to save time and increase accuracy. Create insightful dashboards & reports: Deliver user-friendly dashboards with key metrics … to guide smarter, data-led decisions. Dive deep into analysis: Investigate customer challenges, operational inefficiencies and digital adoption hurdles, translating insights into actionable recommendations. Drive experimentation & improvement: Analyse A/B tests and digital experience trials to identify what works best and scale success. Communicate the story: Present insights clearly to both technical and non-technical stakeholders, influencing More ❯

As a Customer Resolutions Advocate, you pride yourself on providing the best possible experience to customers. You'll be part of a small but critical team that is brilliant at ensuring quality customer outcomes and solutions are delivered. You'll support internal and external customers by providing a superior experience in problem management/resolution and … complaints management, ensuring that, in these key moments of truth, they are handled in line with our vision, values and policies. You'll be a role model for excellent customer experiences but must also be able to influence a wide range of internal stakeholders to ensure that we can deliver meaningful resolutions for our internal and external customers. You … ll be a customer champion and advocate and will use insight, data and root cause analysis to drive through the best possible outcomes for our customers. This role is critical in making a difference to our customers by genuinely ensuring that we resolve issues and stop recurrence regardless of where the issue has occurred. No two days will be More ❯

the digital strategy for a well-known travel and tourism brand. As Head of Digital, you'll define and deliver a data-driven roadmap that drives growth, engagement, and customer loyalty across multiple online platforms, including websites and mobile apps. You'll lead a talented digital team, oversee analytics and performance, and champion innovation, personalisation, and customer-first … digital experiences. While experience in travel, leisure, or hospitality is ideal, this role is also open to candidates from insurance who have a strong track record in B2C digital leadership, strategy, and transformation. Head of Digital Key Responsibilities: Develop and execute the company's digital strategy to support growth and enhance customer experience. Lead, inspire, and develop a … budgets, agency relationships, and technology partnerships. Ensure compliance with GDPR, PECR, and digital regulations. Collaborate with senior stakeholders to deliver a cohesive marketing and digital roadmap. About You Proven experience in a senior digital leadership role within a B2C environment. Track record of delivering successful digital strategies and transformation projects. Expertise across SEO, PPC, CRO, content, social, and email More ❯

the digital strategy for a well-known travel and tourism brand. As Head of Digital, you'll define and deliver a data-driven roadmap that drives growth, engagement, and customer loyalty across multiple online platforms, including websites and mobile apps. You'll lead a talented digital team, oversee analytics and performance, and champion innovation, personalisation, and customer-first … digital experiences. While experience in travel, leisure, or hospitality is ideal, this role is also open to candidates from insurance who have a strong track record in B2C digital leadership, strategy, and transformation. Head of Digital Key Responsibilities: Develop and execute the company's digital strategy to support growth and enhance customer experience. Lead, inspire, and develop a … budgets, agency relationships, and technology partnerships. Ensure compliance with GDPR, PECR, and digital regulations. Collaborate with senior stakeholders to deliver a cohesive marketing and digital roadmap. About You Proven experience in a senior digital leadership role within a B2C environment. Track record of delivering successful digital strategies and transformation projects. Expertise across SEO, PPC, CRO, content, social, and email More ❯

the digital strategy for a well-known travel and tourism brand. As Head of Digital, you'll define and deliver a data-driven roadmap that drives growth, engagement, and customer loyalty across multiple online platforms, including websites and mobile apps. You'll lead a talented digital team, oversee analytics and performance, and champion innovation, personalisation, and customer-first … digital experiences. While experience in travel, leisure, or hospitality is ideal, this role is also open to candidates from insurance who have a strong track record in B2C digital leadership, strategy, and transformation. Head of Digital Key Responsibilities: Develop and execute the company's digital strategy to support growth and enhance customer experience. Lead, inspire, and develop a … budgets, agency relationships, and technology partnerships. Ensure compliance with GDPR, PECR, and digital regulations. Collaborate with senior stakeholders to deliver a cohesive marketing and digital roadmap. About You Proven experience in a senior digital leadership role within a B2C environment. Track record of delivering successful digital strategies and transformation projects. Expertise across SEO, PPC, CRO, content, social, and email More ❯