26 to 50 of 248 Customer Experience Jobs in the South East

lead a team in a controlled laboratory environment that will facilitate a rapid, agile and highly effective means to capture and agree requirements to enhance and continuously improve the customer journey. The role will establish and manage a simulated, pilot office environment for testing and evaluating new systems, processes, or products before full-scale implementation. The purpose is to … out Training and educating users on the new systems and processes Maintaining compliance with relevant regulations, standards, and best practices. Collaborate, identify and share trends to continuously improve the customer experience Proactively contribute to the continuous improvement and transformation of processes. Coaching, mentoring, and supporting team members to develop their skills and growth Provide regular feedback, conducting performance … and verbal, including the ability to communicate complex information clearly. Strong problem-solving skills with the ability to analyse issues, identify root causes, and develop effective solutions. Empathy and customer focus with understanding, responding to customer needs and concerns with a positive attitude. Attention to detail through accurately recording information, document resolutions, and track progress. Analytical skills with More ❯

Conducts automated testing on moderately complex feature areas or products within a subsystem. Displays knowledge in a specific engineering domain and acquires advanced knowledge of industry trends, competitor products, customer experience, and engineering advances. Shares knowledge with team members. Gathers information and participates in make-versus-buy decisions based on complexity, financial impact, quality, reliability, and time. Creates … flaws affecting product design changes, and proposes solutions. Qualifications Required Qualifications: Bachelor's Degree in Electrical Engineering, Computer Engineering, Applied Science, Mechanical Engineering, or related field AND technical engineering experience OR Master's Degree in Electrical Engineering, Computer Engineering, Mechanical Engineering, or related field OR equivalent experience Experience in programming languages and relational databases Other Requirements: Ability … to meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Cloud Background Check upon hire/transfer and every two years. Preferred Qualifications: Doctorate Degree in Electrical Engineering, Applied Engineering, Computer Engineering, Mechanical Engineering, or related field OR equivalent experience Experience in programming languages and relational databases Microsoft is an equal opportunity More ❯

Customer Success ManagerThis role has been designed as 'Hybrid' with an expectation that you will work on average 2 days per week from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications … all sizes. Together, we make the impossible possible, and we are confident in our ability to lead the way in shaping the future of cloud computing. Job Description: The Customer Success Architect position is a technical champion within the Customer Success Team, who drives the adoption of OpsRamp products and best practices with our customers. As a Customer … of a group of our Enterprise/GSI/OEM clients - owning structured adoption and outcomes leading to value realization, expansion, and growth across your portfolio. This is a customer-facing technical role responsible for post-deployment value adoption and realization. You will work directly with our customers' technical/operational decision-makers and senior management to identify and More ❯

and be an essential part of enhancing our tracking services, related products and features. Your understanding of data ingestion and delivery technology, product, value and business, as well as experience collaborating with multiple stakeholders and leads, are some of the skills you may expect to use in this role. Your week might include: Helping drive the future of Hawk … good time for the product to be rolled out and adopted into BAU Managing, overseeing and contributing to 3rd line support for the product Ensuring product meets targets for customer SLAs Defining success metrics, objectives and key results and monitoring the data to help make business decisions Understanding the end-to-end customer experience and dependencies Being … love to see: Must-haves: Ideally, 2 years in a Product Manager or Product Owner role managing all stages of the digital product life cycle with relevant stakeholder management experience Experience scoping and building new data feeds and understanding how they get used by both internal and external stakeholders Experience with data delivery technology, API development and More ❯

Customer Service/Credit Control Coordinator Location: Bicester Salary: Competitive Vacancy Type: Full Time, Permanent Our client is part of a Global Group and is responsible for sales in the UK and Ireland. The business is concerned with the sale and distribution of specialist coatings, typically applied to joinery, metal and plastics, and operates from sites in Bicester (Oxfordshire … of coatings, of which the majority are water based. The main administration centre for the UK and Ireland business is in Bicester, with a team of people responsible for customer support, production picking, warehouse, logistics, sales administration and finance functions. The Role The Customer Service Coordinator is a role within the Customer Service team, with enhanced focus … on their customer account management. This position ensures the delivery of a responsive and professional customer experience, including customer related finance administrative duties, ensuring all business-critical duties are completed accurately & on time. Key Responsibilities Customer Service Ensure accurate and efficient processing of customer orders within internal systems to support operational decision-making. Build More ❯

Job Title: Quality Assurance Team Manager - Customer Experience Location: Brighton (Hybrid) Salary: Circa £32.5k + Benefits Type: Full-time, Permanent Be part of a fast-growing, tech-driven company that's transforming customer experiences across the UK. We're looking for a Quality Assurance Team Manager to join a thriving customer experience department. You'll … a high-performing, supportive team focused on delivering exceptional service and championing continuous improvement within a contact centre environment. This is a fantastic opportunity for someone with team management experience, a background in customer service or sales, and a passion for using data and insights to drive change. The Role In this role, you'll be responsible for … leading a team within the QA function - overseeing quality assessments, analysing customer interactions, and presenting actionable insights to improve performance, compliance, and customer outcomes. You'll run root cause analysis, coaching sessions, and use speech analytics tools to ensure the highest quality standards are consistently met. Key Responsibilities Lead, coach and develop a team of QA specialists, helping More ❯

alignment with your Team Lead and your counterparts in other teams. Document and train others on your team's work, focus on improving features, and understand the business and customer value of your team's work. Positively impact product quality, customer experience, and maintainability, and take on projects that improve team processes and solutions. Contribute to hiring … team, and mentoring and developing new team members. What you need to succeed: PhD in related field (Mech Eng, Aerospace, Comp Science, Robotics, Mechatronics) with 2+ years of professional experience is desired MS in related field (Mech Eng, Aerospace, Comp Science, Robotics, Mechatronics) with 4+ years of professional experience is acceptable Extensive hands-on experience of optimisation … based trajectory planning Experience with sampling-based trajectory planning approaches Experience with trajectory planning problem formulation and problem transcription Modern C++ algorithm development and deployment, ideally in a production environment (including STL and common testing frameworks) Extra kudos: Experience with technical and people leadership/management experience Dynamic Programming experience Knowledge of model Predictive Control More ❯

the Future of Cyber Security at Holland & Barrett At Holland & Barrett, we're not just a leading health and wellness retailer—we're a digital-first business that places customer trust at the heart of everything we do. We're looking for a Senior Security Operations Engineer to join our growing Cyber Security team and help us protect millions … your work to have a real impact—this could be the perfect role for you. Key Responsibilities Lead security incident response and threat detection efforts, prioritising the protection of customer data and experience Build automated detection and remediation workflows using SOAR, SIEM, and scripting (Python, SQL) Apply deep cloud security knowledge (AWS, Azure) to secure ecommerce, mobile apps … APIs, and in-store systems Collaborate with Fraud and Customer Experience teams to mitigate risks such as account takeover and loyalty fraud Onboard key customer-facing and payment systems into the security monitoring platform Perform threat hunting and detection engineering to identify and address emerging risks Support security audits, compliance (PCI-DSS), and post-incident reviews Mentor More ❯

to join their company on a permanent, full-time basis. The Customer and User Experience Architect will deliver design process for change and support the delivery of CX and UX focused initiatives. Responsible for creating compelling and enjoyable experiences through the application of your UX and UI expertise. Key responsibilities: Support the development and delivery of customer-led improvements to products, services, and digital experiences. Provide expert CX/UX insights and change recommendations, identifying trends, opportunities, and areas for improvement. Lead and support user research, journey mapping, and persona creation to inform design and improvement initiatives. Collaborate with stakeholders and SMEs to prioritise initiatives, clarify requirements, and test user-centred solutions. Facilitate workshops, visualise change … the development of business cases and commercial models. Coordinate governance, reporting, and supplier engagement, ensuring adherence to legal and organisational standards. Key skills/requirements: Certified and experienced in CX/UX, Interaction Design, and Business Analysis. Skilled in customer and user experience design, including UI, interaction, and journey design. Proficient in business process analysis, journey mapping, and More ❯

Opinion Leaders with a preference for STT products and services. Create and issue timely and compliant bids with adherence to applicable commercial policies. The ideal candidate will have demonstrable experience working with OEMs and Tier 1 defence contractors, and will represent the company at site visits, exhibitions, and trade events. Who you will interact with - Responsible to: Head of … organisation, who the key decision makers are and manage the STT relationship with clients key people. Develop, document, and manage the shared strategy process that captures both the agreed customer and STT agenda. Deliver the successful implementation of actions arising out of the shared strategy to customer satisfaction Work closely with STT Project Managers and Operations Dept on … project delivery status, implementing communication management (mode, frequency, and responsiveness) to ensure best-in-class customer experience. Escalate to Senior Management where there is a concern. Identify key strategically important customers, develop direct relationships with key influencers and decision makers in those key customers. Using the CRM and MRP systems, maintain accurate and up to date information on assigned More ❯

Customer Support Representative Location: Staines, Surrey Length: 6 months Duration: 25/08/2025 – 25/08/2026 Rate: £162.67 per day (Inside IR35) Hours: 40 hours per week Role Overview: Our client is currently seeking a motivated Customer Support Representative to join our Customer Support team, supporting our globally growing customer base. You … shall be responsible for providing best-in-class support for the client platform, to ensure a positive customer experience. In this role you will: Log cases on the IT Service Desk and maintaining details of software/hardware problems detected. Provide initial triage technical support by answering customer inquiries, solving problems and providing product information via case, phone … internal or external support resources and Subject Matter Experts when necessary. Supporting users in the use of the client platform by providing necessary advice and/or training. Skills & Experience: Prior experience in a Customer HUB or Customer Care function for an Enterprise Software or SaaS environment is highly desired. A good understanding of the client More ❯

of role: The e-com and own web-shop manager manages the Miele webshopin relation to brand building, sales, conversion A/B testing, reporting and executing content strategy.Implements CX/UX approach in the market with the aim of providing best-in-class customer experience on the Miele webshop.Executes local SEO strategy by optimising meta tags and … Content Management: Ensure that the webshop/website content is current and engaging and implement content from global marketing campaigns UX/UI Design: Permanent optimisation of the user experience Best-in-Class user experience for direct and indirect sales Conversion Optimisation: Analyse and optimise conversion rates through A/B testing, improving checkout processes and other measures … tools to analyse user behaviour and derive optimisation strategies Skills and Competencies: Educated to degree level in a relevant discipline (Marketing, Digital Marketing) or with 5+ years digital marketing experience 5+ years business experience in website management or similar digital role Broad and up-to-date knowledge in the respective areas of responsibility Driving results based on a More ❯

understanding of Service Management best practice backed up by industry qualifications (ITIL). Certification in ITIL mandatory. A thorough understanding of modern IT technologies and management approaches. Knowledge and experience in leading in an operational environment. Knowledge of cyber security and cyber incident response Desirable a certification in Service Operations. Skills Required Strategic thinking and strategy development, especially in … of this role Strong business acumen, including industry, domain-specific knowledge of the enterprise and its business units Excellent stakeholder management skills, informed by political and business awareness. Excellent customer experience skills, informed by customer needs, changes and trends Ability to build consensus, making decisions based on many variables, and gain support for major initiatives. Strong sense … communication skills, including the ability to explain technical concepts and technologies to business leaders, and business concepts to the I&O workforce. Person specification Board level influencing and operating experience (incl. budget management). Establishing a vision and goals for the organisation/units and to establish a system of measuring effectiveness of goal attainment. Proven track record in More ❯

We are seeking a strategic and technically adept Quality Assurance Lead - Digital Platforms & Customer Experience to join our growing Digital Quality Assurance team (currently 10 QAs and expanding). Reporting to Technical Operations and Quality Assurance, you will shape and deliver our end-to-end QA strategy, safeguarding customer experience across our digital platforms. This role … validation and verification into testing pipelines Overseeing third party vendor quality governance Managing, coaching and growing a high performing QA team Are we the perfect match? Proven QA leadership experience in a digital-first, agile environment Strong test strategy, automation framework and QA architecture expertise Experience embedding AI-driven and data-informed testing practices Proficiency with tools such … Applitools, and GitLab CI Knowledge of monitoring, observability and telemetry driven improvements Ability to drive cross-platform (web and mobile) quality strategies It would be great if you had: Experience in customer-facing, regulated or high-scale industries Familiarity with Braze, content platforms or headless CMS Exposure to accessibility testing and service design Experience with vendor SLAs More ❯

continue to flourish, and help our community continue to thrive. In this take charge role, you will be responsible for driving branch performance, increasing sales, and delivering an exceptional customer experience through leadership, collaborating with internal and external stakeholders, and maintaining strong operational practices. To succeed, you must be adept in all aspects of bank management and operations … including account management, customer service, staff development and sales production. Here, you'll put your exceptional solution selling and new business development skills to work, overseeing and directing all sales activities to ensure branch targets are met and exceeded. You'll also assist branch staff with broadening their network by developing new customer relationships and strengthening existing ones. … In addition to focusing heavily on building a customer network, you will also communicate, implement, and monitor compliance with Bank policies and procedures as well as regulatory requirements. If you are a self-motivated, relationship-focused, problem solver, who understands the importance of staying in touch with, and connected to, our industry and community, you may be the perfect More ❯

organise meetings when their expertise is required by clients Mentoring/Supporting more junior team members to ensure the success of your team Requirements: A minimum of 4 years experience in a similar role; Client Success, Account Management, Sales, Consulting etc Previous experience within the IT industry is essential A collaborative nature with engaging communication and client facing … and respectfully with internal and external teams, clients, and stakeholders at all levels Passionate about delivering a class leading service, with the ability to nurture and enhance the client experience with Krome A positive and proactive attitude with strong problem-solving skills and the willingness to be flexible and responsive to all work and project requests in an agile … environment The ability to create comprehensive reports in a timely manner Solid experience of MS Office applications Outlook/Word/Excel/Teams skills MS Dynamics/CRM experience highly beneficial Degree level education or equivalent professional experience required This is a Monday to Friday role 9:00am 5:00pm based at Kromes HQ in Chertsey More ❯

insight. We are looking for a hands-on analytical thought leader who will help the team make great data-driven decisions. You will identify opportunities for deep analytics on customer behaviour and site performance, working with the multi-disciplinary members of the team, as well as other key people and stakeholders from across the business, as well as supporting … are the most effective ways to improve conversion? How do different pricing or product models perform across segments, and what drives long-term value? What patterns exist in returning customer behaviour across platforms, and how do incentives influence their likelihood to return? How do returning customers behave across different platforms (web vs app), how frequently do they return, and … youll work on: Youll join our product team working on the user-facing journeys and experiences that power the business. Youll derive strategic insights from our digital marketing, user experience, and commercial data to drive business strategy, marketing investment, and funnel optimisation enabling you to meaningfully improve both customer experience and business outcomes. Youll work with modern More ❯

a small team of UK-based Data Analysts and IT experts (both in-house and from our central functions in Germany). Your work will directly influence business operations, customer experience, and innovation across departments. This role is based out of our Stoke Poges office, with hybrid working available (2-3 days per week in the office). … new data sources and techniques to enhance our data lake and analytics capabilities. Promote the use of data-driven insights across departments. What we're looking for: Required: Education & Experience: Degree in Computer Science or equivalent professional experience Technical Skills: Proficient in tools like SQL, Tableau, PowerBI, Python, and familiar with data architecture, ETL/ELT, data lakes … and warehouses. Soft Skills: Strong communicator, detail-oriented, problem-solver, and able to work both independently and in a team. Preferred: Experience in the Financial Services industry. Awareness of the latest data science technologies and their practical applications. Why Join Us? Be part of a forward-thinking team driving digital transformation. Collaborate with international colleagues and contribute to cross More ❯

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Customer Intelligence and Insights Expert At Honda we embrace inclusion in our various policies, so whilst our contracts state that the hours are as required to fulfil the role with a minimum of 35 hours per week, we offer flexibility for … flexibility we offer is that you can request to work from home 2 days per week, again providing there is no business requirement to attend the office. Role: The Customer Intelligence & Insights Expert plays a key role in Honda's transformation to a Futureproof & Profitable Sales Model, centred on the Customer, Built Once for Europe, and Delivered Seamlessly … storytelling skills able to influence stakeholders with clarity and conviction. Comfortable building new capabilities including shaping tools, frameworks, and team behaviours. Skilled at working cross-functionally with Marketing, IT, CX, Commercial, and Research teams. Confident in leading and optimising small insight or analyst teams to deliver maximum value. Familiarity with insight and analytics platforms, particularly Salesforce Analytics and Power BI. More ❯

future for everyone, everywhere. To find out more visit , and read about the latest news via our StoryHub . Description and Requirements This role is critical to driving differentiated customer engagement and positioning Lenovo as a digital workplace innovation leader. The Experience and Innovation Lead will be responsible for curating immersive experiences, accelerating conversions through co-creation, and … strengthening internal enablement platforms across Lenovo's Digital Workplace Solutions portfolio Key Responsibilities: Design and execute customer journeys that highlight Lenovo's differentiated capabilities in AI, sustainability, and automation. Organize Innovation Days, Executive Briefings, and Experiential Labs to deepen customer engagement. Spearhead the use of Design Pods, POC Sandboxes, and Digital Sales Rooms to drive rapid prototyping and … collaborative solutioning. Facilitate workshops that shorten decision timelines and align customer needs with DWS offerings. Leverage Gen AI tools (e.g., Letter.AI, TCO/ROI calculators, Lifecycle Management platforms) to create insight-driven, outcome-focused engagements. Partner with Offering and Sales teams to embed intelligent experience enablers across customer touchpoints. Continuously refine the digital journey across personas using More ❯

operational excellence , rapid incident recovery, and proactive service quality. Lead Talent Councils for talent management, skills inventories & succession planning. Led digital engineering delivery for large-scale B2B or B2C customer self-serve journeys across web and mobile. Successfully driven cloud-native modernisation programmes on AWS , leveraging event-driven and microservices architectures. Embedded agile at scale , DevOps maturity, and SRE … practices across complex engineering organisations. Delivered measurable improvements in customer experience , platform resilience, and operational performance. Operated effectively in fast-paced digital environments where resilience, customer centricity, and speed to market are critical . Capability Building Agile Development Culture Building Business Analysis Artificial Intelligence/Machine Learning Continuous Integration/Continuous Deployment Automation & Orchestration Software Testing Software … our customers in the years to come. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies. Although these roles are listed as full-time, if you’re a job share partnership, work More ❯

operational excellence , rapid incident recovery, and proactive service quality. Lead Talent Councils for talent management, skills inventories & succession planning. Led digital engineering delivery for large-scale B2B or B2C customer self-serve journeys across web and mobile. Successfully driven cloud-native modernisation programmes on AWS , leveraging event-driven and microservices architectures. Embedded agile at scale , DevOps maturity, and SRE … practices across complex engineering organisations. Delivered measurable improvements in customer experience , platform resilience, and operational performance. Operated effectively in fast-paced digital environments where resilience, customer centricity, and speed to market are critical . Capability Building Agile Development Culture Building Business Analysis Artificial Intelligence/Machine Learning Continuous Integration/Continuous Deployment Automation & Orchestration Software Testing Software … our customers in the years to come. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies. Although these roles are listed as full-time, if you’re a job share partnership, work More ❯

maintenance of documentation, including data dictionaries, data catalogues, data flow diagrams, and process documentation. What we want from you: Proficiency with the Python and SQL programming languages. Hands-on experience with cloud platforms like AWS, GCP, or Azure, and familiarity with big data technologies such as Hadoop or Spark. Experience working with relational databases and NoSQL databases. Strong … knowledge of data structures, data modelling, and database schema design. Experience in supporting data science workloads and working with both structured and unstructured data. Familiarity with containerization technologies, such as Docker or Kubernetes. Experience with data visualization tools, such as Tableau or Power BI is a plus. Satalia , a VML Enterprise Solutions Company, is a community of individuals … organisation, we push the boundaries of data science, optimisation and artificial intelligence to solve the most complex problems in industry. VML is a leading creative company that combines brand experience, customer experience, and commerce to create connected brands and drive growth. We build technologies that radically improve the operational efficiency, customer and employee satisfaction of our More ❯

Hybrid - 3 Days in Oxfordshire A rapidly scaling e-commerce and logistics company is looking for a Data Insights Analyst to help shape the future of its customer experience and commercial strategy. With sustainability and tech innovation at its core, the business operates multiple online brands and is one of the largest third-party sellers on global marketplaces. … The Role: This is a high-impact, hands-on analytics role focused on driving smarter decision-making across marketing, product, and customer experience teams. You'll work closely with stakeholders to uncover behavioural trends, improve digital performance, and develop data-led strategies that support business growth. Key Responsibilities: Analyse customer journeys, engagement patterns, and conversion funnels to … engines Optimise paid traffic performance across channels like Google Ads and Shopping Deliver insights that enhance retention, loyalty, and repeat purchase behaviour Perform deep-dive analysis using large datasets (customer, product, marketing, transactional) Contribute to the creation of a Single Customer View across brands Collaborate with tech teams to ensure clean data pipelines and reliable tracking Present findings More ❯

CRO DIGITAL EXPERIENCE LEAD THEALE - 3X A WEEK Please note, this company is unable to sponsor, and you must be a UK resident to apply THE COMPANY A well-established British retailer and distributor within the direct-to-consumer space is growing its digital performance function. Known for its strong brand presence and customer-focused approach, the business … offers a curated product range across several well-known platforms, including web and mobile. As part of a wider digital transformation, the business is investing in building out its customer experience and optimisation capabilities across multiple brands. THE ROLE This is a newly created role with full ownership of Conversion Rate Optimisation (CRO) strategy across digital platforms. You … ll work closely with stakeholders to analyse user behaviour, identify pain points, and develop data-driven strategies to enhance customer journeys. This role is ideal for someone who enjoys getting into the data using tools like Fullstory or Hotjar, spotting opportunities, solving problems, and executing meaningful improvements. You won't be building tests yourself but should be comfortable with More ❯