51 to 75 of 168 Customer Experience Jobs in the South East

example, installation delivery, engineer planning and resourcing, scheduling of national deployments, and maintenance response coordination. Operating within a highly reactive, fast paced environment where customer experience and service continuity are critical. This position ensures that all delivery and support activities meet defined Installation SLAs, while maintaining clear communication … 30pm As the Installation & Planning Coordinator your responsibilities would be to: Service Delivery & Installation Management Own and manage the delivery of: New customer installations, rollout activities, moves, adds, and changes Ensure all installations are delivered in line with defined SLAs, quality standards, and customer expectations Maintain visibility ...

quality within the team. Become a Product Expert: Stay updated on product features and releases to enhance support approaches. What We're Looking For: Experience: Has experience within tech specialist role within customer support, ideally in education or tech-enabled environments. You need to be tech savy … Written Communication Skills: Fluent in Plain English, with the ability to explain complex topics clearly. Tech Savvy: Strong interest in technology-enabled products and experience with AI-driven support workflows. Problem Solving: Excellent reading comprehension and analytical skills. Why Join Us? Growth Opportunity: Our client is rapidly expanding ...

owning commercial targets (renewals, expansion, or revenue growth). Strong understanding of customer lifecycle management and success methodologies . Experience with CX tools and platforms (e.g., Cisco Success Hub, Lifecycle Advantage, PXP, PX Cloud, or similar). Excellent stakeholder management and communication skills , with the ability to influence … execution of lifecycle motions. Identify expansion and cross-sell opportunities and trigger upsell motions. Track partner health scores, usage analytics, and adoption KPIs via CX tools and platforms (e.g., Success Hub, PXP, PX Cloud). Capture and report on use cases, success stories, and feedback loops. How Success Is Measured ...

environments. You will support the implementation of emerging solutions—from interactive displays and digital screen networks to AI-assisted retail tools—helping bring engaging customer experiences to life. Working closely with senior technical leadership, you will contribute to delivery, testing and continuous improvement of technology-led activations across … with internal teams and represent the business professionally on-site Ensure all work meets health, safety and compliance standards About You Essential Skills and Experience Strong interest in technology, particularly in retail or experiential environments Hands-on experience in a technical, AV, digital or installation-based role Comfortable ...

Manager (Payments) London, Hybrid Salary up to £48,000 This is a high impact role for someone who enjoys shaping customer journeys at scale and making a measurable difference to revenue and retention. You will own how subscribers are communicated with around payments and renewals, using data and automation … overall experience. The Company They are a large, consumer focused organisation operating a high volume digital subscription model. With a strong emphasis on customer experience, they invest heavily in data, CRM, and technology to support long term growth. Collaboration across CRM, product, engineering, and billing teams sits ...

footprint and a growing focus on data-led decision making. With multiple consumer brands under one umbrella, experimentation plays a critical role in improving customer experience and commercial performance. The business is investing heavily in experimentation capability, tooling and best practice. This role sits within a newly formed … engineering teams to ensure tests are set up correctly Support the separation and alignment of website experimentation and CRM testing activity Your Skills & Experience Strong experience running experimentation or CRO programmes in a digital environment Hands-on experience setting up and analysing A/B tests Solid ...

appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Are you ready to dive into the pharmaceutical industry and make a real impact? Our client … PAYE) or .10 LTD/UMB What You'll Do: As a Technical Writer, you'll play a crucial role in enhancing customer engagement and ensuring that our documentation meets the needs of our stakeholders. Here are your core responsibilities: Implement Marketing Strategies: Align customer notifications with departmental ...

hour lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week Experience Required Previous experience in a marketing or campaign-focused role, or a strong graduate with relevant placement experience Confidence working across multiple marketing … channels Experience with CRM or marketing platforms, HubSpot preferred Strong written communication and attention to detail Highly organised with the ability to manage multiple moving parts What matters here is mindset as much as experience. We are looking for someone who is curious, proactive, and comfortable taking responsibility ...

agencies across digital, creative, SEO, and events Support briefing, execution, and campaign delivery alongside external experts Help bring campaigns and experiences to life, from customer events through to incentive programmes Operational support Maintain marketing calendars and campaign timelines Track tasks, ensure follow-through, and support wider marketing operations … lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week SKILLS AND EXPERIENCE REQUIRED Previous experience in a marketing or campaign-focused role, or a strong graduate with relevant placement experience Confidence working across multiple ...

sales team based in Uxbridge. This is an exciting opportunity to join a forward-thinking business with a strong reputation for creativity, innovation, and customer experience. The Role This hybrid position will play a key role in driving new business opportunities, developing strategic client relationships, and supporting sales growth … closely with senior sales leadership, marketing, and wider commercial teams, you will identify new prospect accounts, build pipeline opportunities, and help enhance the overall customer journey from initial engagement through to account development. This is an ideal opportunity for a commercially minded sales professional with experience in business ...

This role will operate as a senior escalation point across 1st, 2nd, and 3rd line support teams, helping to ensure high service standards, strong customer satisfaction, and efficient resolution of technical issues across a broad client base. Working within a fast-paced MSP environment, you’ll play … mentor, and support service desk engineers across daily operations and technical development Monitor service desk performance and ticket queues to ensure SLA targets and customer expectations are consistently achieved Support incident management, root cause analysis, and problem resolution across multiple client environments Assist with the implementation and support ...

lights. A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. SKILLS AND EXPERIENCE REQUIRED Experience launching and commercialising digital, automation or IT-enabled services within Managed Services, SaaS, workflow or document environments. Strong commercial judgement - you can build … health condition and require adjustments during the recruitment process, please contact our Talent Team on 0345 300 9955 we are committed to making your experience inclusive and accessible. We are proud to support the Armed Forces community. We hold a Bronze Award in the Armed Forces Covenant and welcome ...

dynamic and fast paced telecommunications business with nearly 60 years experience with a reputation for excellent customer service and unrivalled career development.? Each customer is at the heart of our business where we strive to design, deliver and support the very best solutions to underpin their business … within the business . You will efficiently provision all products from the SCG services portfolio for both existing and new customers while delivering exceptional customer service to the client. Key Responsibilities: To ensure constant improvement of customer experience for our clients with maximum efficiency along with ...

dynamic and fast paced telecommunications business with nearly 60 years experience with a reputation for excellent customer service and unrivalled career development.? Each customer is at the heart of our business where we strive to design, deliver and support the very best solutions to underpin their business … within the business . You will efficiently provision all products from the SCG services portfolio for both existing and new customers while delivering exceptional customer service to the client. Key Responsibilities: To ensure constant improvement of customer experience for our clients with maximum efficiency along with ...

estate solutions across residential and commercial markets. As part of our continued digital transformation, we are investing heavily in our Salesforce platform to enhance customer experience, streamline operations, and drive business growth. The Role Seeking an experienced Senior Salesforce Developer to take a leading role in the design … technical leadership within the team Maintain system security, data integrity, and performance optimisation Support ongoing enhancements and troubleshooting of the Salesforce platform Key Skills & Experience Extensive experience as a Salesforce Developer, with a strong understanding of the platform Proficiency in Apex, Lightning Web Components (LWC), SOQL, and Salesforce ...

ticket queue and wait role - you will be actively shaping how services run and evolve. Expect a strong mix of technical problem solving, customer interaction, and collaborative engineering work, with occasional deep-dive investigation where the root cause is anything but obvious. Key responsibilities Act as escalation point … complex technical incidents and service issues Maintain and support customer IT infrastructure, including patching and updates Produce and maintain technical documentation, feeding insights back to lower support tiers Support infrastructure projects, client onboarding, and service improvements Work across specialist areas such as EUC, Azure, Microsoft 365, networking, and endpoint ...

Management System (HMS) transformation programme. The project will replace multiple legacy systems with a modern cloud-hosted platform, improving services, data quality, compliance, and customer experience for over 15,000 households across Portsmouth. Key Responsibilities Lead the full lifecycle delivery of the HMS transformation programme from mobilisation through … integrations, testing, cutover planning, organisational readiness, and transition into BAU support. Ensure compliance with IT governance, GDPR, cyber security, and housing regulatory requirements. Essential Experience Proven experience delivering complex IT and digital transformation projects, ideally within Housing or Local Government. Experience with Housing Management Systems such ...

Management System (HMS) transformation programme. The project will replace multiple legacy systems with a modern cloud-hosted platform, improving services, data quality, compliance, and customer experience for over 15,000 households across Portsmouth. Key Responsibilities Lead the full lifecycle delivery of the HMS transformation programme from mobilisation through … integrations, testing, cutover planning, organisational readiness, and transition into BAU support. Ensure compliance with IT governance, GDPR, cyber security, and housing regulatory requirements. Essential Experience Proven experience delivering complex IT and digital transformation projects, ideally within Housing or Local Government. Experience with Housing Management Systems such ...

looking for someone who can bridge the gap between business strategy and AI delivery. Someone who understands how AI can transform business processes, customer experiences and operating models, whilst ensuring initiatives are delivered responsibly and generate measurable value. What you'll be doing Facilitate AI discovery and ideation workshops … Support the development of AI governance and responsible AI frameworks Stay ahead of emerging AI technologies and market developments What we're looking for Experience leading AI, Digital or Transformation initiatives within a complex organisation Strong understanding of Generative AI, AI Agents and emerging AI technologies Experience operating ...

Senior Enterprise Customer Success Manager £78,000 - £83,000 | UK Remote | Permanent We're partnering with a high-growth international SaaS organisation seeking an experienced Enterprise Customer Success Manager to join its expanding global team.This is an opportunity to take ownership of a portfolio of some … largest and most strategic enterprise customers, working closely with senior stakeholders across globally recognised organisations. You'll play a pivotal role in driving customer value, retention, adoption and growth, while partnering with internal commercial teams to maximise long-term account success. Responsibilities Manage a portfolio of approximately 50 strategic ...

with a significant presence in ecommerce and digital product. The organisation is investing heavily in experimentation, data and insights to drive performance and enhance customer experience across their online platforms. With a fast-paced environment and a strong appetite for testing, they offer the chance to embed experimentation … insights to stakeholders. Distinguish CRM experimentation from website CRO and support both areas. Contribute to training and enablement across digital teams. Your Skills and Experience Strong commercial experience running experimentation programmes. Hands-on experience setting up and analysing A/B tests. Understanding of experimentation principles, digital ...

Analyst role sits at the heart of commercial decision-making, offering the opportunity to shape how data and insight influence growth, product strategy, and customer outcomes. You will work on high-impact analysis that directly informs business direction, partnering with senior stakeholders to turn complex questions into clear, actionable … insight. The Co mpany They are a fast-growing, data-driven digital business operating in a highly commercial environment. With a strong focus on customer experience and product performance, analytics plays a central role in how decisions are made across the organisation. The business values collaboration, curiosity ...

ownership of high-value commercial agreements. This role is built on strategic influence; you will master complex supplier relationship management (SRM) and cultivate key customer partnerships to ensure our digital frameworks deliver maximum efficiency and innovation for the public sector. We currently have a number of positions within … either to meet business needs and/or for staff development. Description Effective management of Commercial Agreement performance over its lifecycle to meet increased customer reach and commercial benefits targets, including communications campaigns and sharing insights as part of industry and customer forums. Lead on procurement workstreams ...

This is a highly visible CRM Specialist role focused on subscription lifecycle strategy, where your work will have a direct and measurable impact on customer retention. You will own a critical end of lifecycle project, shaping how customers are engaged around payments and churn prevention at a pivotal moment … media and subscriptions space, with a diverse portfolio of consumer-facing products. With millions of subscribers and a strong investment in data, CRM and customer experience, they are committed to using insight-led marketing to drive long-term value. The environment is collaborative, with CRM working closely alongside ...

leadership, and lead CRM delivery across operational, strategic and project-based work. Key responsibilities include: Owning operational CRM delivery across email, SMS and direct customer communications Leading the rollout and migration of a new CRM platform, including change management and stakeholder engagement Building more advanced CRM capability across segmentation … behavioural tracking and personalisation Managing multi-channel campaigns and optimising customer journeys across acquisition, engagement and retention Analysing journey and campaign performance, turning insight into clear, actionable recommendations Overseeing audience strategy, reporting and performance measurement across CRM activity Partnering closely with IT, digital and marketing teams to improve tools ...