51 to 75 of 212 Customer Experience Jobs in the South East

improves the quality of service delivered to millions of members through our outsourced operations. You’ll sit at the heart of how we assure customer outcomes – combining insight from quality reviews, customer feedback, complaints and operational data to form a clear, evidence-based view of performance.Day … third-party partner to challenge performance, identify where things are going wrong, and drive meaningful improvement. This includes leading deep-dive reviews into customer journeys, shaping how we measure service quality, and ensuring that actions taken genuinely improve outcomes for members.You’ll play a key role in major change ...

Employee Owned Trust and strives to continually provide industry-leading excellence for both employees and customers. The sound technical advice, speedy delivery and excellent customer service for which it is renowned, all contribute hugely to building its customers trust and loyalty. Job Role Working as part of the marketing … distributors, youll be responsible for the upkeep of several brands portfolios. Working closely with teams internally, you'll be helping to continually improve the customer experience, attract new customers, retain existing ones and support the companys position of 'experts in networks' within the industry. (Training and support will ...

growing technology business delivering cybersecurity, networking and voice solutions to ambitious mid-market organisations looking for an experienced Project Manager to take ownership of customer and internal projects across their Professional Services portfolio. This is a highly autonomous, client-facing role where you'll manage projects from initial handover … processes and shaping the future of the Professional Services function. Key Responsibilities of this PM role include: Lead the end-to-end delivery of customer and internal technology projects. Manage projects from sales handover through to transition into operational support. Deliver projects within agreed scope, budget, timelines and quality ...

embedded AI and Agentic AI throughout our robust product portfolio of core, underwriting, loss control, distribution, digital solutions, and pension & retirement administration so our customer can reimagine their business with real‐time business insights, optimized operations, and enhanced business outcomes. Everything we build is designed to strip away complexity … serve as the strategic partner for one of our most important insurance customers in the UK. This role sits at the intersection of customer leadership, service delivery, operational performance, and executive stakeholder engagement. You will be accountable for ensuring the client realises ongoing value from their investment in Majesco ...

days per week in the office Salary: Circa £45,000 Contract: Six-month fixed-term contract The CRM strategy is already in place. The customer journeys have been mapped and the communications plan is ready. Your role is to turn that plan into a working, measurable CRM programme. … Implementation & Journey Manager, youll oversee the build, testing and rollout of automated customer journeys within Zoho. Youll coordinate across teams in order to get CRM campaign assets created, keep delivery on track and make sure each journey works effectively across multiple brands, locations and customer touchpoints. This ...

opportunity has arisen for a Technical Customer Support & Repairs Technician to join a leading developer of high-performance embedded computing, RF and mission-critical electronic systems supplying customers across the aerospace, defence, security, communications and other highly regulated technology markets. The organisation designs and manufactures advanced embedded computing platforms … solutions and high-performance computing technologies that support mission-critical applications including radar, electronic warfare, intelligence, surveillance, communications and secure computing. With an international customer base and a strong engineering heritage, the business is continuing to invest in its European support capability and customer service operations. This ...

make a lasting impact. The Opportunity As Global Ecommerce Director, you will own the global ecommerce strategy, taking full accountability for online trading performance, customer experience and commercial growth across multiple international markets. This is a hands-on leadership role where you'll work at the intersection … ecommerce, technology, brand and customer, constantly identifying opportunities to improve conversion, optimise the customer journey and accelerate profitable growth. Shopify sits at the heart of the ecommerce ecosystem, and we're looking for a leader who understands how to maximise its capabilities, challenge convention and continually evolve ...

make a lasting impact. The Opportunity As Global Ecommerce Director, you will own the global ecommerce strategy, taking full accountability for online trading performance, customer experience and commercial growth across multiple international markets. This is a hands-on leadership role where you'll work at the intersection … ecommerce, technology, brand and customer, constantly identifying opportunities to improve conversion, optimise the customer journey and accelerate profitable growth. Shopify sits at the heart of the ecommerce ecosystem, and we're looking for a leader who understands how to maximise its capabilities, challenge convention and continually evolve ...

make a lasting impact. The Opportunity As Global Ecommerce Director, you will own the global ecommerce strategy, taking full accountability for online trading performance, customer experience and commercial growth across multiple international markets. This is a hands-on leadership role where you'll work at the intersection … ecommerce, technology, brand and customer, constantly identifying opportunities to improve conversion, optimise the customer journey and accelerate profitable growth. Shopify sits at the heart of the ecommerce ecosystem, and we're looking for a leader who understands how to maximise its capabilities, challenge convention and continually evolve ...

product roadmap from concept through to launch. Work closely with Engineering and Design teams to define product requirements and prioritise development. Gather customer and stakeholder feedback to identify opportunities for product improvements. Champion AI-driven innovation, identifying practical ways to enhance the platform through automation and intelligent workflows. Conduct … efficiency. Analyse user behaviour, market trends and competitor activity to inform product decisions. Define user stories, acceptance criteria and success metrics. Collaborate with Sales, Customer Success and Marketing to ensure successful product launches and adoption. About You We're looking for a commercially minded Product Manager who enjoys solving ...

Subject Matter Experts (SMEs), key responsibilities include QA planning and surveillance, internal and external auditing, participation in project meetings, reviews, milestones, and events, customer liaison, supplier and partner surveillance, and providing QA expertise and guidance. The role may encompass operational (manufacturing), software, hardware, systems, or engineering assurance activities, including … audit strategy. Manage non-conformance records, ensuring prompt resolution and closure. Raise quality alerts with appropriate escalation to highlight business risks. Act as the customer's representative within project or bid teams, enhancing the customer experience and supporting resolution of complaints or performance issues. Facilitate the management ...

Developers, MarComms Managers, and Marketing Effectiveness to remove delivery obstacles ensuring campaigns are delivered on time and meet our ambition to be true visible customer champions. As we move towards a more effective always on strategy, this role will be accountable for campaign execution but also leading on continuous … using Unica Deliver ensuring campaigns are executed flawlessly, on time, and in line with agreed plans. Our aim is to deliver seamless, high-quality customer communications at scale. Take full ownership of campaign execution, including creative asset updates, HTML build, QA, and deployment, applying expert judgement to maintain consistently ...

ready to take the next step in your career with a dynamic and innovative company? Our client is looking for a proactive, customer-focused Ecommerce Account Manager to join their growing team in Reading, Berkshire. You'll become part of a well-established and close-knit team of design … continued growth and success. The Role As the Ecommerce Account Manager, you'll be responsible for managing and developing the company's online customer accounts, delivering an outstanding customer experience from the first enquiry through to post-sale support and ongoing account management. Acting as the primary ...

ready to take the next step in your career with a dynamic and innovative company? Our client is looking for a proactive, customer-focused Ecommerce Account Manager to join their growing team in Reading, Berkshire. You'll become part of a well-established and close-knit team of design … continued growth and success. The Role As the Ecommerce Account Manager, you'll be responsible for managing and developing the company's online customer accounts, delivering an outstanding customer experience from the first enquiry through to post-sale support and ongoing account management. Acting as the primary ...

Reed.ai is looking for a Reed.ai Customer Growth Manager to join their team in Holborn, London. About Us Reed.ai is an early-stage AI company on a mission to transform how people find work and how businesses find talent. We're at an exciting stage of growth, building … environments and want to play a key role in shaping the future of recruitment. Overview We're looking for a high-energy, commercially minded Customer Growth Manager to help scale Reed.ai's customer base and maximise platform engagement. Your mission will be to drive adoption, activation, retention ...

dedicated individual to join their team and deliver exceptional support for end-user devices. If you have a knack for troubleshooting, a passion for customer service, and the ability to work collaboratively across teams, we want to hear from you! ### About the Role: As an EUD Engineer, your … primary mission will be to provide top-notch support to our forces user base. Your contribution will ensure a seamless experience, helping to minimize disruptions and maintain high service standards. Here's what you'll be doing: Deliver Excellent Customer Experience: Provide timely and effective support ...

dedicated individual to join their team and deliver exceptional support for end-user devices. If you have a knack for troubleshooting, a passion for customer service, and the ability to work collaboratively across teams, we want to hear from you! ### About the Role: As an EUD Engineer, your … primary mission will be to provide top-notch support to our forces user base. Your contribution will ensure a seamless experience, helping to minimize disruptions and maintain high service standards. Here's what you'll be doing: Deliver Excellent Customer Experience: Provide timely and effective support ...

teams Essential Education: University degree in a technical or related equivalent business field or a comparable degree program CIPS graduate diploma or equivalent Essential Experience and Job Requirements: Proven experience in the EV category or a similar scale up business Category strategy development and execution Negotiation, sourcing, contracting … contract management Skilled in supplier management Experience in Ariba e-sourcing or other e-procurement tools Good working knowledge of P2P processes, and SAP system Influencing and stakeholder management skills Interpersonal and project management skills Financial and market analysis skills Working in a matrix organisation with agile techniques ...

skilled Service Engineer to join our dynamic team. In this role, you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service … work completed, and ensuring acceptance of equipment condition and performance post-service. Installing equipment sold by the company and ensuring optimal performance to customer satisfaction. Providing training and guidance to customers to maximize equipment efficiency and prevent operational errors. Managing inventory of spare parts and consumables effectively to support ...

more project features, under minimal guidance. Collaborates with others to support the piloting of new technology capabilities and features that enhance the customer experience across commercial products. Supports ongoing innovation by developing scalable, maintainable, and efficient systems aligned with organizational objectives and global technology standards. The Skills … Bring Energy and Experience: A growth mindset that is curious and passionate about technologies and enjoys challenging projects on a global scale Challenge the Status Quo: Comfort in pushing the boundaries, ‘hacking’ beyond traditional solutions Language Expertise: Expertise in anyone programing language (e.g., Java, C#, C++, GO, Python, Scala ...

Hours per Week | Monday - Friday Drive Your Career Forward with Mercedes-Benz Are you a highly organised administrator with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment where attention to detail and teamwork are key to success? Our successful Corporate Fleet Sales … ensuring vehicles are prepared, processed, and delivered efficiently to our National and Local Business customers. Your work will directly contribute to creating an outstanding customer experience while maintaining the highest manufacturer and compliance standards. What we can offer you Enjoy 33 days of annual leave (including bank holidays ...

engineering team in Watford. You'll play a key role in designing, building, and scaling high-performance applications that power critical business functions and customer experiences. This is an opportunity to work on challenging technical problems, influence architectural decisions, mentor developers, and help shape the future of our technology … implementing improvements to systems, processes, and tooling Supporting cloud-native deployments and infrastructure automation What We're Looking For Essential Professional Python development experience (5+ years) Strong understanding of software design patterns and engineering principles Experience with frameworks such as FastAPI, Django, or Flask Solid knowledge of RESTful ...

lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week SKILLS AND EXPERIENCE REQUIRED Experience in communications, PR, or marketing communications A strong writing instinct - you know when something feels right or wrong on the page … stakeholders and competing priorities The ability to simplify complexity without stripping out meaning A natural curiosity for how messaging influences behaviour and engagement Experience measuring communication activity or campaign performance Comfortable with Microsoft Office, especially PowerPoint, Word, Excel HubSpot experience is preferred. What matters here is mindset ...

Overview This Head of Customer Support role will champion the customer post-purchase journey. You will balance strategic leadership with technical, hands on troubleshooting. Leading a lean team of two Support Technicians, your mission will be to elevate the support standards, optimise ticketing workflows, and ensure customers receive … connectivity. Step into the queue when needed to diagnose firmware bugs, network routing anomalies and hardware malfunctions. Oversee the creation of internal documentation and customer facing help centre articles. Customer experience & Strategy Advocate for the customer needs by collaborating closely with Product, Engineering and Sales teams ...

cloud-nativee solutions that enable seamless product, stock and pricing synchronisation across multiple sales channels, helping drive faster market expansion and a better customer experience. Client Details Our client is a globally recognised retail and e-commerce organisation investing heavily in its digital capabilities. With a strong focus … innovation, engineering excellence, and customer experience, they are undertaking a major technology transformation to support continued international growth and expansion across digital sales channels. Working within a collaborative and empowered engineering environment, you'll be part of a team building products that operate at significant scale across multiple ...