51 to 75 of 171 Customer Experience Jobs in the South East

Company We are seeking an experienced Customer Service Executive to work for an innovative technology services provider supporting more than 8,000 clients across telecoms and media services. Based in their new Eastleigh office, a team of 40 professionals is driving an ambitious digital transformation to modernise internal processes … enhance their product portfolio. Their mission is to deliver exceptional customer service at every stage. The Role You will work in a collaborative customer service team who work across Cloud Phone Solutions, Telephone Numbers, Broadband and Websites, ensuring every customer interaction is handled professionally and efficiently Handling ...

generation SaaS platform architecture, we are investing heavily in quality engineering, test automation, and release management to ensure rapid delivery without compromising reliability or customer experience. Job Summary & Purpose Lead Akixi's Quality Assurance and Release Management function, ensuring consistent product quality, process maturity, and operational excellence across … integrated into CI/CD. Lead and mentor the QA and Release team, developing capabilities in automation, exploratory testing, and continuous quality improvement. Support customer issue investigations and post-release quality assessments. Continuously evaluate new testing tools and technologies to enhance test effectiveness and visibility. Required Skills & Experience ...

generation SaaS platform architecture, we are investing heavily in quality engineering, test automation, and release management to ensure rapid delivery without compromising reliability or customer experience. Job Summary & Purpose Lead Akixi's Quality Assurance and Release Management function, ensuring consistent product quality, process maturity, and operational excellence across … integrated into CI/CD. Lead and mentor the QA and Release team, developing capabilities in automation, exploratory testing, and continuous quality improvement. Support customer issue investigations and post-release quality assessments. Continuously evaluate new testing tools and technologies to enhance test effectiveness and visibility. Required Skills & Experience ...

generation SaaS platform architecture, we are investing heavily in quality engineering, test automation, and release management to ensure rapid delivery without compromising reliability or customer experience. Job Summary & Purpose Lead Akixi's Quality Assurance and Release Management function, ensuring consistent product quality, process maturity, and operational excellence across … integrated into CI/CD. Lead and mentor the QA and Release team, developing capabilities in automation, exploratory testing, and continuous quality improvement. Support customer issue investigations and post-release quality assessments. Continuously evaluate new testing tools and technologies to enhance test effectiveness and visibility. Required Skills & Experience ...

generation SaaS platform architecture, we are investing heavily in quality engineering, test automation, and release management to ensure rapid delivery without compromising reliability or customer experience. Job Summary & Purpose Lead Akixi's Quality Assurance and Release Management function, ensuring consistent product quality, process maturity, and operational excellence across … integrated into CI/CD. Lead and mentor the QA and Release team, developing capabilities in automation, exploratory testing, and continuous quality improvement. Support customer issue investigations and post-release quality assessments. Continuously evaluate new testing tools and technologies to enhance test effectiveness and visibility. Required Skills & Experience ...

generation SaaS platform architecture, we are investing heavily in quality engineering, test automation, and release management to ensure rapid delivery without compromising reliability or customer experience. Job Summary & Purpose Lead Akixi's Quality Assurance and Release Management function, ensuring consistent product quality, process maturity, and operational excellence across … integrated into CI/CD. Lead and mentor the QA and Release team, developing capabilities in automation, exploratory testing, and continuous quality improvement. Support customer issue investigations and post-release quality assessments. Continuously evaluate new testing tools and technologies to enhance test effectiveness and visibility. Required Skills & Experience ...

generation SaaS platform architecture, we are investing heavily in quality engineering, test automation, and release management to ensure rapid delivery without compromising reliability or customer experience. Job Summary & Purpose Lead Akixi's Quality Assurance and Release Management function, ensuring consistent product quality, process maturity, and operational excellence across … integrated into CI/CD. Lead and mentor the QA and Release team, developing capabilities in automation, exploratory testing, and continuous quality improvement. Support customer issue investigations and post-release quality assessments. Continuously evaluate new testing tools and technologies to enhance test effectiveness and visibility. Required Skills & Experience ...

generation SaaS platform architecture, we are investing heavily in quality engineering, test automation, and release management to ensure rapid delivery without compromising reliability or customer experience. Job Summary & Purpose Lead Akixi's Quality Assurance and Release Management function, ensuring consistent product quality, process maturity, and operational excellence across … integrated into CI/CD. Lead and mentor the QA and Release team, developing capabilities in automation, exploratory testing, and continuous quality improvement. Support customer issue investigations and post-release quality assessments. Continuously evaluate new testing tools and technologies to enhance test effectiveness and visibility. Required Skills & Experience ...

generation SaaS platform architecture, we are investing heavily in quality engineering, test automation, and release management to ensure rapid delivery without compromising reliability or customer experience. Job Summary & Purpose Lead Akixi's Quality Assurance and Release Management function, ensuring consistent product quality, process maturity, and operational excellence across … integrated into CI/CD. Lead and mentor the QA and Release team, developing capabilities in automation, exploratory testing, and continuous quality improvement. Support customer issue investigations and post-release quality assessments. Continuously evaluate new testing tools and technologies to enhance test effectiveness and visibility. Required Skills & Experience ...

generation SaaS platform architecture, we are investing heavily in quality engineering, test automation, and release management to ensure rapid delivery without compromising reliability or customer experience. Job Summary & Purpose Lead Akixi's Quality Assurance and Release Management function, ensuring consistent product quality, process maturity, and operational excellence across … integrated into CI/CD. Lead and mentor the QA and Release team, developing capabilities in automation, exploratory testing, and continuous quality improvement. Support customer issue investigations and post-release quality assessments. Continuously evaluate new testing tools and technologies to enhance test effectiveness and visibility. Required Skills & Experience ...

Commission Heathrow Approach/Slough, UK (On-site) Permanent full time Why this role is exciting We have a fantastic opportunity for an enthusiastic Customer Renewals Associate to join our Accountancy team in Slough. Youll play an essential role in supporting our existing customers, ensuring they feel valued, informed … someone early in their career who enjoys problem-solving, communicating with customers, and building strong relationships. Youll be at the heart of the customer experience making sure clients stay with IRIS, understand the value of our software, and receive the high-quality service were known for. Youll also ...

Head of Customer Operations Location: Northampton Salary: Up to £80K plus a plethora of benefits We're looking for a Head of Customer Operation to join a fast-growing, technology-driven business that partners with clients globally. This is a senior leadership role where you'll shape … services are delivered at scale, ensuring exceptional customer experience while optimising processes and systems. The Head of Customer Operations will: Lead and inspire a team of managers and service professionals to deliver outstanding results. Drive operational excellence through process optimisation, capacity planning, and workflow improvements. Champion digital ...

partnering with a forward-thinking organisation to hire a Digital Product Manager who will take ownership of the strategy, delivery, and ongoing optimisation of customer-facing and/or internal digital products. This role sits at the heart of the business, working closely with design, engineering, and stakeholders … Lead product launches and manage post-launch optimisation Track and report on product performance using KPIs and analytics Collaborate with stakeholders across marketing, sales, customer support, and leadership Continuously identify opportunities to improve engagement, conversion, retention, or operational efficiency Required Experience & Skills Proven experience as a Product ...

restaurants, and hotels across the UK. With a strong heritage and a modern digital ambition, the business is investing heavily in data, analytics, and customer insight to better understand behaviour, optimise digital journeys, and drive commercial impact at scale. Digital analytics plays a critical role in shaping decision-making … across marketing, product, and customer experience, making this a highly visible and impactful hire. THE TEAM You'll join a growing customer data and digital analytics function operating across multiple specialist areas, including digital analytics, CRM, loyalty, data science, and data engineering. This role sits within ...

business process optimization, and AI-powered capabilities. You'll work at the intersection of business strategy and technology, helping organizations transform how they manage customer relationships. Key Responsibilities Pre-Sales & Business Development Partner with sales teams to understand prospect requirements and design compelling CRM solutions that address business challenges … testing strategies, data migration plans, and change management programs Business Process Management Analyze current business processes and identify opportunities for optimization and automation Map customer journeys and design processes that enhance customer experience and operational efficiency Create process documentation, workflow diagrams, and standard operating procedures Facilitate process ...

Head of Customer Success Who we are? Verifile is an award-winning leading provider of CV verification and background screening services using innovative technology and methodology. We carry out background checks on candidates to enable our customers to make informed and long term rewarding recruitment decisions. As a Head … Customer Success you will drive results by leading a high performing team to deliver exceptional customer outcomes. You will set direction, streamline processes, and embed accountability to ensure customers gain full value from our solutions. Through strong partnerships and decisive leadership, you will transform insight and technology into ...

Milton Keynes office, UK based Salary: £85,000 - £120,000 per annum with excellent benefits and performance bonus Requirements for Head of Engineering: Strong experience leading large engineering organisations delivering enterprise SaaS products, or transforming legacy on premise or hosted products into SaaS models Proven leadership background managing engineering … people or more Deep technical grounding with hands on exposure to Azure, AWS or GCP, enterprise software architecture and modern engineering practices Experience of large scale platform migrations, customer transitions and maintaining service continuity Background working with blended QA teams and embedding quality engineering practices Understanding ...

with a private equity firm, they are targeting significant growth over the next 3–4 years. The Role You will work in a collaborative customer service team who work across VoIP, Telephone Numbers, Broadband, Websites, PPC, SEO and social media, ensuring every customer interaction is handled professionally … telephone numbers, websites, broadband, etc.) Setting up call diverts and reinstating services Liaising with suppliers and keeping customers updated Spotting opportunities to enhance the customer experience Managing cancellations with care and accuracy About You Previous customer service experience (essential) Friendly, professional telephone manner Strong IT skills ...

third-party IT suppliers who provide essential capabilities required for the delivery and maintenance of IT systems and services. responsible for the Costa customer experience across customer facing services within the Digital and Loyalty operations, e.g. the Service Desk performance, provision of end user computing services, hardware … support key business operations. Who you are It’s your unique ingredients we’re interested in: An experienced Service Management professional, with strong working experience within complex operational environments. Able to work flexibly and adaptably within a maturing and transforming environment and apply practical experience of managing technology ...

transformation of CRM journeys for this financial services giant. Youll join an existing team who are growing to support the creation of new customer journeys and CRM workflows being built upon Salesforce Marketing Cloud. With this role leaning into the technical side of the platform, handling the build … creation of said journeys, implementing dynamic content within complex customer communications across both promotional and operational communication journeys. Because this sits within financial services, theres a heavier emphasis on regulations within the dynamic content being served. Think things like policy pricing, exclusions, underwriting terms which need to be applied ...

software company . This role will play a key part in developing and deploying data-driven models and insights that directly support product development, customer experience, and commercial decision-making. The successful candidate will have strong experience in statistical modelling, machine learning, and experimentation , with the ability … development of data pipelines and model monitoring processes. Partner with Product Managers, Engineers, and other stakeholders to translate business needs into analytical solutions. Qualifications & Experience ~3+ years' commercial experience using data science and analytics to drive product or business decisions. Strong Python skills for data analysis, modelling ...

appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Job Title: Customer Journey Manager - Sales & Trading Lab Location: London Contract Type: 12 months - possibility … extention Role Overview We are seeking an experienced Customer Journey Manager (CJM) to join the Sales & Trading Lab. This role plays a critical part in product development, working closely with Product Owners and Engineering teams to understand, measure, and optimise end-to-end customer journeys, with a strong ...

data and AI capabilities. With a mature data platform and strong executive buy-in, they are now focused on embedding advanced AI into both customer-facing products and internal decision-making tools. As a Senior AI Scientist, you'll play a key role in designing, building and deploying applied … production deployment. You'll work closely with product, engineering and business teams to ensure AI solutions are practical, scalable and deliver clear commercial and customer impact. Key Responsibilities Leading the development of AI proof-of-concepts and production systems, including LLM-powered assistants and chatbots. Designing and implementing ...

hiring a Senior Credit Strategy Analyst leading dynamic FinTech based in London. Within this role you will be bringing your credit risk strategy experience to focus on driving business growth and profitability using tools like SQL and Python alongside your credit commercial background The Role As a Senior Credit … Strategy Analyst, you will be: Developing new insights to drive optimisation of credit risk strategies. Detecting new trends on customer data to develop wider business strategies Developing credit risk strategies for Acquisitions and Existing Customers. Working with senior leadership to implement/improve strategy. Using SQL and Python daily ...

environment that drives us toward our mission. Inspired to make a difference, we are committed to solving the worlds toughest problems. Passionate about customer success by being determined to understand and respond to our customers needs as if they were our own. United as a team, we are bound … have a requirement for a security-cleared Infrastructure Engineer based in the UK working at our Farnborough site Leidos has more than 30 years experience of developing and running some of the largest government systems in the world. We are currently hiring to expand our UK based technical team ...