51 to 75 of 151 Customer Experience Jobs in the South East

Change tickets and the creation of reports as required. Updating Maintenance Task Analysis with trend analysis on all hardware incidents. Skills, Qualifications and Experience Essential Comfortable using MS Office applications Able to analyse large datasets and identify key messages/trends for presentation Self-starter able to work with … levels both internal and external Full UK Driving Licence Desirable Working knowledge of industry-standard support ticketing tools (eg Remedy) Knowledge and experience of ITIL Service Management processes Experience working in a support function or environment (Service Desk, Customer Experience) Maintenance/administrator experience ...

ensure consistent, efficient, and scalable service operations worldwide. This role offers a unique opportunity to directly influence our global service strategy and elevate the customer experience through smart, data-driven and seamlessly integrated processes. This position is available in full-time and requires to be on-site with … topics of processes, organization, and digitalization Required profile A university degree (e.g. industrial engineering) or a subject-related completed apprenticeship with initial work experience Initial experience in the application of methods in project management as well as tools for process analysis and improvement such as Six Sigma, Lean ...

funnel within a fast-growing consumer technology environment. You will shape strategy, influence product direction, and drive measurable improvements across the end to end customer journey. The Company They are a private equity backed, digital first consumer lender operating in the automotive space. The organisation is in a strong … rapidly scaling team and a modern, technology-driven product environment. They combine in house capital, a large, approved partner network, and a mobile first customer experience to create a streamlined route to vehicle finance. Their focus is on product excellence, data driven decision making, and continuous optimisation across ...

journeys for this financial services giant. Youll join an existing team who are growing, handling the technical build and execution of new customer journeys and CRM workflows being built in Salesforce Marketing Cloud. With this role, you'll be leaning into the technical side, handling the build and creation … journeys, with a decent emphasis on implementing dynamic content within complex customer communications across both promotional and operational comms. Because this sits within financial services, theres naturally a heavy emphasis on regulations within the dynamic content being served. Think things like policy pricing, exclusions, underwriting terms which need ...

capacity in a cost-effective way. By providing strong leadership, clear governance, and effective use of legislation and supplier partnerships, you'll protect customer experience today while enabling the network of tomorrow. What you'll be here to do: You'll lead and own estates strategy and delivery … record of leading large, high-performing teams. You'll have: . Expert knowledge of best-in-class estates or property management practices . Significant experience leading a large-scale estates or property function . Strong experience managing suppliers and complex commercial relationships . Proven ability to influence senior ...

function across managed print and IT resale, ensuring we have a resilient, cost-effective, and forward-thinking supply chain that supports both growth and customer excellence. You will work closely with senior leadership and cross-functional teams, bringing insight, structure, and innovation into how we source, manage, and optimise … processes, policies, and systems to improve efficiency, compliance, and data visibility Partnering with sales, operations, and finance to align procurement with demand planning and customer commitments Using market insight and data to identify opportunities for innovation, cost reduction, and competitive advantage Leading, mentoring, and developing a small procurement team ...

function across managed print and IT resale, ensuring we have a resilient, cost-effective, and forward-thinking supply chain that supports both growth and customer excellence. You will work closely with senior leadership and cross-functional teams, bringing insight, structure, and innovation into how we source, manage, and optimise … processes, policies, and systems to improve efficiency, compliance, and data visibility Partnering with sales, operations, and finance to align procurement with demand planning and customer commitments Using market insight and data to identify opportunities for innovation, cost reduction, and competitive advantage Leading, mentoring, and developing a small procurement team ...

Excellent troubleshooting ability. Professional, positive, flexible and approachable. Strong team player with cross-functional collaboration skills. High energy, proactive attitude and a commitment to customer satisfaction. Strong attention to detail. Creative problem-solving mindset. Minimum Requirements Excellent knowledge of Windows 11 installation and configuration. Strong MacOS installation & configuration capability. … Solid experience with the Microsoft 365 admin suite (Intune, SharePoint, Teams, Exchange, Entra ID, etc.). Familiarity with email filtering technologies (Mimecast, Barracuda, Sophos Email Gateway). Experience with Microsoft Server OS (2016/2019/2022/2025). Troubleshooting skills across firewalls, switches, wireless technologies ...

product adoption. Identify opportunities for upselling and cross-selling across our technology range. Manage partner information accurately within CRM systems. Deliver an excellent customer experience at every touchpoint. What We’re Looking For Excellent communication and relationship-building skills. A positive, driven, and proactive attitude. Strong organisational skills … with attention to detail. Prior sales or customer-facing experience is desirable but not essential — full training will be provided. Recent graduates and career changers are encouraged to apply. What We Offer Competitive salary and performance-based bonus. Full product and sales training. Opportunity to build a long ...

post-sales support to our international sales team and channel partners. About the Role This position is critical in ensuring a seamless customer experience from lead qualification through to order management and beyond. You’ll be preparing detailed quotations and proposals, processing service and equipment orders, and acting … point of contact for commercial documentation and CRM accuracy. You’ll also liaise with channel partners and internal departments to ensure compliance and customer satisfaction. Company Benefits: Hybrid working model (3 days in office/2 remote), with full-time on-site requirement for the first 6 weeks ...

with a global footprint and three UK offices. Their teams partner with leading B2B and B2C brands to deliver data-driven solutions that improve customer experience and marketing performance. With a collaborative culture and strong investment in analytics capability, they offer an environment where you can grow quickly … CLTV, segmentation, and recommendation models. * Engaging with clients, presenting insights, and developing your consulting skills with full support from the team. Your Skills and Experience * Strong commercial experience working with SQL and cloud data warehousing (BigQuery or similar). * Hands-on experience with web analytics platforms such ...

Join Our Team as a Technical programme Manager - GenAI Safety & Experience (Customer Operations)! Are you ready to take on a pivotal role at the forefront of the GenAI revolution in customer support? We're on the lookout for a passionate and skilled Technical programme Manager to help … elevate safety and user experience standards in an AI-driven world. This is an exciting opportunity to be part of a transformative journey where your expertise will help shape the future of customer interactions! Position Details: Location: E1, London (hybrid)Contract Length: 12 months (with potential for extension ...

initial implementation and future enhancements of the pricing platform. They will lead on business engagement and carry out ideation and discovery work including customer experience and journey mapping, requirements elicitation, business analysis, process mapping, analysis and optimisation and other documentation tasks such as user story creation to ensure … with direction from the Product Owner Predictive analytics - Collaborate and influence the development and rollout of predictive models such as loss cost, submission triage, customer behaviour, credit etc. Practical application of more advanced techniques including GLMs (Generalised Linear Models) and GBMs (Gradient Boosting Machines) would be an advantage using ...

project delivery. Reporting directly to the Managing Director, you will play a key role in shaping scalable, efficient operations that support growth, improve customer experience, and strengthen the delivery of managed IT services to over 5,000 schools across the UK. Key Responsibilities Operational Leadership & Transformation Lead operational … teams. Drive accountability, performance management, and workforce planning. Identify and develop future leaders. Work closely with People & Culture to support engagement and development. Skills & Experience Essential Extensive experience in a Managed Service Provider (MSP) environment. Proven leadership of large-scale service delivery operations. Strong background in operational transformation ...

such as traffic, engagement, leads, and orders. Use data and insights to prioritise improvements and future initiatives. Identify opportunities to improve digital effectiveness and customer experience. Requirements Proven experience (typically 3-5 years) in e-commerce, digital marketing, or digital programme management. Demonstrated track record of executing complex … digital initiatives. Experience working with large product or service portfolios in a B2B environment. Strong experience with website content management, optimisation, and e-commerce platforms. Experience working in matrixed, global organisations. Hands-on approach. What We Offer Opportunity to work on a strategic e-commerce programme. Exposure ...

large classroom style learning & events Take ownership of your territory, managing your time effectively to visit all stores and events frequently Reporting on customer interactions, sales, and training sessions to provide insights and demonstrate return on investment Identify new opportunities to increase brand awareness and merchandising of HPs products … stores/online ARE YOU OUR PERFECT PARTNER? You're someone who demonstrates a customer centric approach, ideally with experience in either retail, technology, customer service, or area management. You're experienced in communicating with and influencing a variety of stakeholders. You're confident in demonstrating ...

hiring multiple Senior Product Analysts to join a fast-growing, data-led organisation where analytics plays a central role in shaping products, strategy and customer outcomes. This role offers real ownership, strong visibility, and the chance to work on high-impact product decisions within a collaborative, high-performing environment. … Company We are a digital financial services business operating at scale, with a strong focus on building intuitive, customer-first products. Data is deeply embedded across product, engineering and operations, and analytics is seen as a strategic partner rather than a support function. We are profitable, growing quickly ...

small but highly capable UK team and a strong technical hub offshore, they partner closely with brands to solve complex data, activation, and customer experience challenges. The Role * Lead and deliver MarTech solution design across CDPs, CRMs, and AdTech tools. * Provide consultative guidance to clients, helping them solve … refinement of packaged MarTech solutions for vendor partners. * Manage a blend of strategic and technical project work across multiple clients. Your Skills and Experience * Strong commercial experience across CDP platforms, ideally Tealium or Adobe. * Exposure to CRM tools such as Braze or Salesforce. * Confident understanding of how data ...

future. Job Description We currently have a phenomenal opportunity for an AI Engineer to join our us as we enhance our customer experience by harnessing the power of NLP, large language models, and flawless integration with third-party GenAI services. In this dynamic role, you'll be involved … standards for code quality, R&D, and model development. Engineer data for optimal AI application performance. Advise peers and senior management on business and customer impact. Write production-grade Python code, leveraging CI/CD, Databricks, and ensuring appropriate test coverage; proficiency in SQL. Liaise with third-party partners ...

agents across the UK. Were proud of our reputation for excellent service, reliable products, and long-standing client relationships. Now, were looking for a Customer Services Team Software Support Advisor to join our friendly team and help us continue delivering great customer experiences. The Role This role sits … within our Customer Services Team, helping clients use our property management software effectively in their day to day work. You will speak with customers by phone and email, answer questions, guide them through the software, and help resolve queries. Much of the role involves listening to customers, understanding their ...

bringing front-end builds into production? Do you like working at pace, solving problems, and seeing the real impact of your work on user experience and performance? If so, this could be a strong next step. The Opportunity We are recruiting for a Front-End Developer to join … existing functionality Supporting ongoing improvements across ecommerce and digital platforms What we are looking for Strong front-end development skills (HTML, CSS, JavaScript) Proven experience translating designs into high-quality front-end builds Experience working within a .NET/MVC environment (or similar templating frameworks) Good understanding ...

each region. About Alchemy Alchemy is a specialist insurance technology consultancy and global centre of excellence, partnering with leading insurers to modernise systems, enhance customer experience, and deliver next-generation insurance talent Now part of NTT DATA, Alchemy is entering an exciting phase of international growth across … studies, and thought leadership aligned to regional market trends. Contribute to internal enablement by sharing market intelligence, competitor insights, and Guidewire roadmap updates. Skills & Experience Required Extensive experience in sales, business development, or alliance management within the insurance technology or systems integration space. Proven success selling Guidewire ...

Customer Platforms- Senior Manager CL6 London, Manchester, Edinburgh Accenture is a leading global professional services company, providing a broad range of services in customer, strategy and consulting, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply … requirements Develop a vision and business cases for transformation projects, highlighting the strategic value of Microsoft technologies. Design and implement AWS, Google CES, Genesys CX Cloud, MSFT and Sierra solutions: Ideally understand target state architecture for each platform and able to explain functionality achieved with each platform and how that ...

deliver pricing You are a hunter and a fearless business developer.Maintain an abundant pipeline through resiliency and strategic, aggressive prospecting efforts while maintaining a Customer First mentality You are an engaging presenter.You are comfortable in front of a room of senior Executives and can easily present technology solutions … student of the game eager to work with like-minded individuals who focus on continuous improvement, sharing best practices and providing an effortless customer experience You have a work hard, play hard mentality.Enjoy unlimited earning potential in a dynamic environment that focuses on continuous learning and building lifelong ...

Work across multiple categories About the Role We're hiring a Microsoft Power Platform Support Engineer to help deliver outstanding support to our growing customer base. If you're passionate about solving problems and delivering excellent customer experiences, this is a great opportunity to join a dynamic team … Stay up to date on platform updates and share insights with customers and team Contribute to service improvement and internal knowledge base Ideal Skills & Experience Experience in a troubleshooting, technical support or similair based position Experience supporting Power Platform (Power Apps, Power Automate or Power BI) Exposure ...