51 to 75 of 108 Customer Experience Jobs in the South East

Office based Monday to Friday 9am - 5pm You will take ownership of the incoming customer communication, making sure that any existing or new customer queries or issues are processed and resolved in a timely matter exceeding the customers expectations. Your responsibilities will include: Manage incoming calls and emails … signpost to relevant staff Own the customer service in the business and log all feedback, issues and resolve complaints Process technical support issues and troubleshoot internally and with OEM support functions and software Assist testing and commissioning of the CRM to replace manual processes Logging and tracking and resolving ...

Line Technicians who want more than just another support desk job. Whether you're currently working in an MSP or have gained your experience in an internal IT team, this is an opportunity to join a company that genuinely invests in its people and promotes from within. Important: Applicants … devices Managing user accounts and permissions Escalating more complex issues to senior engineers when required Maintaining accurate ticket updates and documentation Delivering an excellent customer experience at every interaction About You We're open to candidates from MSPs or internal IT support environments. The most important thing ...

referral partners, consultants, and other strategic alliances, ensuring that partners are equipped to position my client effectively and convert joint opportunities into long-term customer relationships. Key Responsibilities Manage and develop a portfolio of channel partners, establishing trusted relationships and agreed joint business plans Identify, recruit, and onboard … successful closure Prepare account plans and revenue forecasts for each partner, monitoring performance against agreed targets and key performance indicators Support partners with customer discovery, solution positioning, demonstrations, proposals, and commercial negotiations Collaborate with Marketing to deliver partner campaigns, events, webinars, and demand-generation initiatives Work closely with ...

Digital As Head of Digital, you'll take ownership of the digital roadmap for a recognised travel and tourism brand, driving online growth, improving customer journeys and maximising commercial performance across websites, mobile apps and digital marketing channels. This is a strategic leadership role combining team development, data … decision-making and digital innovation. You'll work closely with senior stakeholders to identify opportunities, improve conversion and deliver engaging, personalised customer experiences. Experience within travel, leisure or hospitality would be beneficial, although candidates from B2C insurance, banking or membership organisations are also encouraged to apply. What Will ...

meetings between client decision makers and company s practice leaders/principals. Work cross functionally with other departments to improve and enhance the customer experience for all customers. Keep abreast of current industry news or insights relevant to the business to help with sales strategy and increased knowledge … sector. Collaborate with Marketing team to identify potential opportunities within your account base. Knowledge and experience: Role would suit candidates with previous experience in a regulatory environment or with a telecoms or technology-enabled business service. Great Account Management and Account Development skills Highly organised with excellent attention ...

Join Creative Process Digital as an AI Specialist Apprentice! With a £22,000 salary gain hands-on experience, develop your skills, and study one day a week. Role Typical Day-to-Day Responsibilities AI Opportunity Identification Meet with departments to understand workflows and bottlenecks. Identify repetitive tasks that could … automated. Assess where AI could improve productivity, customer experience, or decision-making. Build business cases for AI initiatives. AI Tool Implementation Research and evaluate AI platforms and technologies Deploy AI tools across teams (e.g. ChatGPT, Microsoft Copilot, automation platforms) Configure and test AI workflows Work with software vendors ...

Customer Service Advisor Location: Horsham Employment Type: Permanent, full-time Salary: Competitive Hours: 40 hours per week. Core working hours Monday-Friday (varying working patterns available between 8:30am and 5:30pm, 10:00am-7:00pm & 11:00am-8:00pm ) with occasional Saturday working required (9:00am-1:00pm … shift per month About the role As a Customer Service Advisor, you’ll be the first point of contact for our valued customers, delivering friendly, efficient, and solution-focused support. Whether it’s a billing query, a technical hiccup, or a general question, you’ll handle it with confidence ...

maximise value from innovative solutions. Partnering closely with internal teams, you will identify growth opportunities, drive renewals and expansions, and deliver an exceptional customer experience across the region. Client Details My client is a global creative technology company helps some of the world's leading brands build stronger … solutions. With a rich heritage in typography and a strong focus on innovation, it enables organisations to create consistent, impactful brand experiences across every customer touch-point. Description As a trusted sales expert, you will consult with existing enterprise customers across your assigned territories to understand their needs ...

Customer Service Support Advisor - 1 day office (Must be based in Kent) Location: Chatham, Kent (1 day per week in the office, home working the rest of the week) Are you a natural problem-solver who enjoys helping people? Do you have a passion for technology and enjoy talking … customers through solutions? We're looking for a Customer Service & Technical Support Advisor to join a friendly team, providing support to customers who need help with technical queries. Think of the kind of support you receive from Apple, where excellent customer service and making technology easy to understand ...

technically credible pre-sales expert who can turn complex technology into compelling customer solutions? Join us as our Pre-Sales Technical Consultant and become the go-to specialist for HP and Intel across the UK and Ireland, leading conversations around Intel vPro, AI, security and device management while helping … technology. WHAT YOULL BE UP TO Be the trusted HP and Intel technical expert for UK mid-market commercial sales teams and customers. Lead customer conversations on Intel vPro, AI, endpoint security and device management solutions. Deliver engaging briefings, demonstrations, workshops and enablement sessions for varied audiences. Design tailored ...

stakeholders. Working closely with the Head of Retail & Contact Centre Activation, you'll combine strategic thinking, creativity and commercial judgement to deliver exceptional customer experiences and develop junior team capability. This role will require you to be in the Samsung Chertsey HQ at least twice a week, and regular … risks, costs and expectations. Measure KPIs, ROI and lessons learned while coaching the Junior Retail Experiential Project Manager. ARE YOU OUR PERFECT PARTNER? Proven experience delivering experiential, events, marketing or similarly complex projects end to end. Strong project-management skills, with the ability to prioritise and deliver multiple workstreams ...

help drive a truly data-led culture across the organisation. In this senior role, you'll shape how the airport uses data to improve customer experience, enhance operational performance and support strategic decision making. You will get the opportunity to not only use your technical skills to make … reliability, championing a single source of truth and identifying opportunities for automation and process improvement. What Will Make You Successful You'll bring proven experience in senior data, analytics or insight roles, with strong numerical and problem-solving skills and the ability to turn complex data into clear, compelling ...

base articles Supporting the installation, commissioning, and configuration of telemetry and sensor solutions Identifying recurring issues and recommend improvements to enhance product reliability and customer experience Required profile What makes you a great fit? Above all, you are a hands-on technical problem solver with strong knowledge … telemetry systems, sensor technologies, and a genuine drive to deliver outstanding support experiences. We would also imagine that you have: 3+ years of experience in a technical support or field engineering role involving telemetry, sensors, or instrumentation Solid understanding of communication protocols (e.g., MQTT, Modbus, Cellular IoT) and sensor ...

Permanent | Hybrid JAM Management is recruiting five talented STEM graduates for an established technology company specialising in enterprise software, cloud communications and customer experience solutions. We're looking for academically strong graduates who enjoy technology, solving problems and understanding how software systems operate. What we're looking ...

Blue Square combines best-in-class retail solutions, seamless product activation and flexible staffing that empowers brands to maintain control of their customer experience across their distribution channels. BUILD LOVE. GROW SALES. INCREASE LOYALTY. POINTS TO NOTE: Reasonable adjustments: We would like you to perform at your best ...

decisions are backed by clear and reliable analytics. The Company They are a UK-based organisation investing in digital, data, and analytics to improve customer experiences and business performance. Analytics plays a central role in understanding user behaviour, measuring success, and supporting strategic decision-making. The business offers … provide recommendations to stakeholders Support reporting standards and performance measurement across digital channels Manage and develop a Digital Analytics Implementation Specialist Your Skills & Experience Strong experience in digital analytics and measurement strategy Experience translating business objectives into KPI frameworks and analytics requirements Hands-on experience with ...

role with significant autonomy, working closely with Product, Engineering and others in the business to shape the product, and turn ambitious ideas into great customer experience outcomes. This is a genuine 0-to-1 opportunity: you'll work with customers, product managers and engineers to understand important problems … changes Take responsibility for outcomes rather than simply shipping deliverables What are we looking for? You may be a strong fit if you: Have experience as a Principal Product Designer, Design Lead or similar, and have worked on a product from an early stage or led a meaningful ...

Location: UK South territory Duties: Working in coordination with Key Account Managers to support existing clients and establish new client relationships and ensure best customer experience based on robot uptime and efficiency. o Identify end user manufacturing customers to provide innovative robotic and factory automation systems, products … service contracts, training or consultancy services o Visit customers to maintain and update existing accounts and develop increasing robot and automation business o Translate customer technical requirements into solutions o Generate quotations and technical proposals that meet client requirements Experience required: Applications are sought from experiences Sales Manager ...

decision-making and drive sales opportunities. Deliver impactful training sessions to store management and colleagues, ensuring every interaction is memorable and engaging. Report on customer interactions, sales, and training sessions to provide insights and demonstrate return on investment. Attend contact centre roadshow activations and tactical pop-up activity, providing … track record of omnichannel routes to market, within the retail, online, digital or the contact centre space. You have a retail background with established experience either in store, area or territory management. You are a confident and passionate communicator delivering in person and virtual training sessions. You are comfortable ...

measurement capabilities within a leading fintech. The Company This growing fintech has built a strong reputation for delivering innovative digital products and exceptional customer experiences. Data sits at the heart of decision-making, and the business is investing heavily in its analytics capabilities to drive future growth. … enhance web-to-app measurement frameworks Partner with senior stakeholders to optimise marketing investment Lead and develop a high-performing analytics team Your Skills & Experience Strong experience in Marketing or Growth Analytics Deep expertise in app attribution and app conversion measurement Proven experience measuring ...

fast-growing AI consultancy helping ambitious mid-market organisations turn AI hype into hard commercial results - measurable ROI, operational efficiency, and better customer experience, all delivered responsibly and safely. They act as trusted advisors, guiding businesses from first strategic conversation through to delivery and ad click apply ...

above) (Essential) About the Employer DISCONSULTING I T LTD At DISConsulting IT, we provide top-quality IT services and are committed to delivering exceptional customer experiences. We are focused on further enhancing our service delivery capabilities and solidifying our position as a leading IT service provider for small ...

hands-on engineering roles with the opportunity to build and evolve business-critical platforms that support our Funeral Services operations, power exceptional colleague and customer experiences, and help establish the technology foundations for our newly created Legal Services division. You'll play a key role in solving complex technical … that moving quickly should not come at the expense of quality, security or long-term sustainability. You bring genuine technical depth You have significant experience designing and delivering complex software systems and are comfortable taking technical ownership within a team or domain. You will bring expertise in full stack ...

that's making a significant investment in AI, with ambitious plans to transform how its platform operates, automate complex processes and deliver increasingly personalised customer experiences click apply for full job details ...

excellent opportunity for a highly analytical, SQL-focused professional looking to develop further into Product Analytics. You'll work with large-scale digital and customer datasets to understand user behaviour, improve engagement and help shape the future of digital products. Working closely with Product, Engineering and wider business teams … will turn complex data into actionable insights that drive product improvements and better customer experiences. Key Responsibilities Analyse large-scale user and event data using advanced SQL. Understand audience behaviour, engagement patterns and customer journeys. Identify key user segments, cohorts and opportunities to improve retention. Support event tracking ...