51 to 75 of 162 Customer Experience Jobs in the South East

Senior Account Manager - Mar-Tech - £45,000 A global customer experience consultancy is hiring a Senior Account Manager who has recent experience managing & growing key client relationships coupled with CRM platform solution understanding who can engage with cross-function teams & senior stakeholders. Our client is offering a basic salary £45,000 + 20% bonus (paid quarterly) + … days holiday + Health Care + many more to be in Southwark, London two to three times per week.To be successful, you have experience of CXM/CRM initiatives preferably within a digital marketing, consultancy or agency setting, experience of up selling/cross selling, financial ownership (budgets, reporting, revenue targets) and client facing capabilities. Core Responsibilities Manage … and on-budget completion Take financial ownership of client portfolio (budgets, reporting, revenue targets) Mentor junior account team members and support team collaboration Ideal Candidate Profile Senior Account Management experience (CXM, CRM, or digital marketing preferred) Proven success in managing and expanding client accounts Strong strategic thinking, project management, and analytical skills Excellent communication and stakeholder management skills Experience More ❯

wide range of technologies and business functions. Responsibilities Provide 2nd-line to the offshore support team, primarily through remote and email-based assistance for employees worldwide. Monitor and enhance customer experience, collaborating with the outsourced service desk to achieve high First Contact Resolution (FCR) and Customer Satisfaction (CSAT) scores. Facilitate cross-team communication, ensuring unresolved IT issues … Assist with ad-hoc support requests, including desk moves and desk-side support. Act as a Major Incident (MI) owner, ensuring adherence to the documented MI process. Skills and experience Possess strong technical skills in Windows Administration, Office365 admin, AzureAD Citrix, Intune, iOS, Azure. Knowledge of experience in ITSM ticketing systems ideally ServiceNow Strong knowledge of ITIL or More ❯

them to sort their business essentials through our smart technology. We've evolved into a digital business, investing heavily in talent and a cutting-edge tech platform, developing unique customer journeys, in addition to expanding our range of products. By combining smart technology with world class human service, we help match a growing number of small business customers with … ll be immersed in an agile environment, reporting to the Tech Lead and working closely with the Product team to build, scale, and optimise our platform and improve the customer experience. Location: London hybrid (1 day in office per week) About You As the Mid-Level Full-Stack Software Engineer your key responsibilities will be: You're passionate about … people outside the team with knowledge sharing - creating and maintaining documentation. You’re a natural team player. You have a strong sense of ownership. You’re keen to understand customer pain points. Required skills & experience: Experience with Node.js. Strong knowledge of JavaScript and TypeScript. Microservices, Event Driven Architecture. Experience with Vue.js/Nuxt.js (preferential) or similar More ❯

Graduate Accountant - Customer Support Location: Hybrid, 3 days a week in the Reading Area office Why : FinTech SaaS Vendor experiencing huge growth Do you have an Accountancy Qualification (AAT) or an Accountancy Degree? Are you passionate about delivering the best customer service? Do you understand why companies use financial statements, balance sheets etc? The company are a leading … FinTech Software Company, experience huge growth and with a reputation for being a market leader. They are looking for a Customer Support Executive to help their customers get the most value and best experience from their technology. This role is the perfection option for someone with an Accountancy qualification that doesn't want to go down the … you want to do. You’ll will receive training and on-boarding to make you an expert in the role and software to allow you to deliver the best customer experience. Responsibilities - Graduate Accountant - Customer Support Answer customer support telephone calls and emails, providing exceptional customer care Build your knowledge of accountancy, tax and accounts by More ❯

honesty, trust and respect with the school leadership and teaching/support staff and ensuring contractual compliance against KPI's and Service Level Agreements (SLA). Responsibilities: Monitor your customer portfolio and respond to incidents logged by the customer or on behalf of the customer Management of problems to resolution for any network or equipment failures, including … tasks, time and responsibilities to ensure that service levels are achieved; proactive maintenance and change implementation objectives are met Proactively seek out changes that will add value for the customer and ensure the service is delivered in the most efficient and dynamic way Identify and raise issues, escalate or resolve where required and offer solutions to queries providing a … customer interface (using all means for communication tools) to ensure the best possible customer experience Maintain a professional and effective working relationship with customers and work colleagues at all levels and at all times Desirable skills: Basic IT skills Willingness to learn Team player Communication skills Attention to detail Initiative and drive Entry requirements: 3 GCSE's More ❯

who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world's largest providers of products and services to the global energy industry. Job Duties Halliburton-Landmark is … Solution Owner as part of the Subsurface software development technical business line. We are looking for an individual that possesses skills across the petrophysics and geomechanics subject areas. Industry experience applying petrophysical and geomechanical workflows and technologies to real world examples is required. The role is based out of the Halliburton-Landmark offices in Abingdon near Oxford, UK, with … travel potentially accounting for up to 10% of their time. Responsible for the product meeting customer needs, quality and usability expectations, while ensuring positive customer experience. Member of the scrum team responsible for defining stories, acceptance criteria, and prioritizing the team backlog to define features that meet the customer expectations, adhering to Agile methodology and best practices. More ❯

Customer Success Manager London - office based About Our Client Our client is a technology company with two unique solutions: one provides IT estate visibility and auditing for compliance and governance , and to separates applications from infrastructure to enable innovation and accelerate cloud migrations. They work in a collaborative environment with a focus on continuous improvement and customer satisfaction. … close partnerships include AWS, Microsoft, and Google, and their clients range from large financial organizations to public sector departments. About the Role We are seeking a proactive and empathetic Customer Success Manager to join our client team in a key strategic position. This is a full-time, office based role with the office in London. As the trusted advisor … and advocate for their customers, you will work cross-functionally with the Sales, Product, Professional Services, and Support teams to deliver a seamless and impactful customer experience. Key Responsibilities Guide new customers through the onboarding process, ensuring a smooth and successful implementation. Build strong, long-term relationships with customers, understanding their goals, and aligning our solutions to meet their More ❯

ecommerce websites, ensuring functionality, localisation, and peak performance. Manage relationships with third-party platforms and services to enhance our offerings. Spearhead a significant website redevelopment project to elevate user experience and scalability. Launch new Shopify storefronts as the organisation expands into additional European markets. Collaborate with distributors and external agencies on PPC and SEO strategies to boost traffic and … conversions. Monitor key ecommerce KPIs and leverage analytics tools for data-driven decisions. Produce regular reports on sales, traffic, conversion rates, and customer behavior across all markets. Continuously enhance onsite customer experience focusing on navigation, speed, and checkout efficiency. Implement CRO strategies through testing and iteration to optimise the shopping journey. Ensure the cybersecurity of ecommerce sites … robust. Work closely with the Ecommerce Executive & web developer to develop marketplace strategies. About You We are looking for a confident and proactive professional who possesses: 5+ years of experience in ecommerce with a strong focus on Shopify (ideally Shopify Plus). Proven experience managing international or multi-site ecommerce operations. A solid understanding of SEO, PPC, affiliate More ❯

About the role This role will support the housing department deliver the corporate vision and strategic priorities of the council by providing a framework to ensure business improvement and customer focused services. These services must also align with all statutory requirements including those within the Social Housing (Regulation) Act and Building Safety Act 2022. The role will help drive … the tenants voice through the development of tenant influence and embedding of resident scrutiny of service delivery. About you You will hold a professional housing qualification or have relevant experience in the housing sector. A high level of professionalism, excellent communication and analytical skills are essential for this role. You must also be confident and have experience in … delivering high quality tenancy or customer service-related services to customers along with expert knowledge of the role of the Social Housing Regulator and what it means for the Council. Experience of leading teams through change, having a focus on continuous improvement and effective performance management are highly desirable for this role. St Albans is a unique English More ❯

to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Digital Service Design Lead to play a pivotal role in our Digital Experience Service in London. Sounds great, what will I be doing? As the Digital Service Design Lead, you will be responsible for shaping and delivering high-quality digital experiences across … our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application. Here's what the team will be looking for: The role requires … a qualification in areas such as Project Management, Change Management, Service Design, or Business Analysis, alongside proven experience in service design, UX, or digital product design. Candidates should demonstrate expertise in design tools (e.g., Figma, Miro, Adobe XD), research methods, usability, and accessibility, with strong facilitation and stakeholder management skills. Experience working in agile, cross-functional teams and More ❯

for people with a passion for public service and the skills to make a difference. You will have: Minimum of 10 years in technical architecture on the enterprise level. Experience working in interdisciplinary teams to design and deliver solutions. Extensive experience in AI/ML architecture and system design (minimum 2 years) with proven expertise in hands-on … security frameworks Working knowledge about appropriate Data Ethics Frameworks for AI initiatives, ensuring responsible and transparent AI deployment Understanding of the modern and current AI systems and their lifecycle. Experience working in regulated environments with strict security and compliance requirements Experience of working at pace, on cutting-edge technology and not afraid to take on calculated technical risks … to deliver faster. Experience of Agile, Incubator or other Rapid development techniques. Commitment to public service values and citizen-centred design Please submit a copy of your CV for more information on this vacancy. More ❯

Service Designer Digital Transformation B2B Portal A global Telecoms client is undertaking a major transformation of a long-standing B2B customer portal. This role will focus on the transformation of this legacy system to meet the needs and demands of todays customers. Youll not only identify opportunities for improvement but also make actionable recommendations and see them through to … delivery. Key Responsibilities: Leading on service design and business analysis activities for the B2B customer portal transformation Reviewing legacy processes and proposing innovative, practical improvements Acting as a trusted advisor to stakeholders, guiding them on what to do and how to approach this type of digital/software transformation Collaborating across business and technical teams to ensure solutions meet … both customer and business needs Driving continuous improvement to deliver a seamless and modern customer experience What were looking for Strong Business Analysis background , with progression into Service Design Experience in digital/software transformation within Telecoms Previous experience with a major telco is highly desirable Proven ability to influence, manage, and engage stakeholders at More ❯

responsible for collecting, processing, and analyzing data to help drive strategic business decisions. You will work closely with cross-functional teams to deliver insights that improve operational efficiency, enhance customer experience, and guide business growth. Key Responsibilities: Collect, clean, and validate data from various sources. Analyze complex datasets to identify trends, patterns, and actionable insights. Create data visualizations … integrity and optimize data pipelines. Present findings to stakeholders in a clear and concise manner, both visually and verbally. Maintain documentation of data sources, methodologies, and processes. Requirements: Previous experience of working within Property or Social Housing Proven experience as a Data Analyst or in a similar analytical role. Proficiency in SQL and at least one programming language … e.g., Python, R). Experience with data visualization tools such as Tableau, Power BI, or similar. Strong knowledge of Excel (pivot tables, advanced formulas, etc.). Understanding of statistical techniques and their real-world applications. Excellent problem-solving and critical thinking skills. Strong communication and presentation abilities. More ❯

as point of escalation for service-related issues. Take the initiative to challenge existing ways of working and establish new processes that increase efficiency and provide new capabilities Enhance customer experience : Implement service improvements which are identified and prioritised as a business. Collaborate : Work with engagement teams to grow accounts Automate : Identify opportunities to automate, streamline and improve … knowledge: Keep up to date with changes to the ArcGIS System and Cloud Providers, finding new ways it can be used to solve our customers real-world problems. Gain experience of the latest technology and understanding of our key market sectors. About You We are keen to consider candidates with a range of experience for the Consultant role … this would be a great career if you: Have experience in a technical role, ideally with experience in AWS/Azure and/or ArcGIS Enterprise. Have an interest in developing your IT and cloud and Esri technology skills. Enjoy problem solving and have an ability to understand a challenge from multiple perspectives. Have an aptitude for technological More ❯

We are currently looking for a highly customer-focused and enthusiastic Desktop Support Engineer, with a genuine interest in solving IT issues, to support our client. The employee will need to work from the office in Basildon. This is a full-time, position working a 37.5-hour week Monday Friday. The ideal candidate will be required to have a … support to end users in office environments Work to resolve issues accurately and efficiently, within set targets and in a professional manner Maintain a dedicated commitment to service quality & customer experience Take ownership of tickets escalated from the service desk & other teams, handling them appropriately Work comfortably on your own, or part of a team, identifying and prioritising … learn and face new challenges Excellent written and verbal communication skills Ability to work independently and as part of a small team Ability to work well with global teams Experience of working in Desktop support role (3yrs+) Tested software and hardware troubleshooting skills Experience of supporting all Windows operating systems Experience of supporting Microsoft Office suites including More ❯

for a Business Analyst to support a high-impact digital transformation programme. This is a remote opportunity to work with cutting-edge technologies and help shape the future of customer experience, data integration, and identity management. Key Responsibilities Collaborate with stakeholders to define and document business requirements Translate complex technical concepts into clear, actionable insights Support the design … and implementation of enhanced Azure B2C user journeys Work closely with engineering teams to ensure seamless API-first integrations Analyse data flows across Microsoft Customer Insights and Optimizely CDP Ensure alignment with GDPR, SOC 2, and HIPAA compliance standards Facilitate workshops, journey mapping, and process optimisation What You'll Bring Proven experience as a Business Analyst in digital … environments Strong understanding of identity platforms (Azure B2C), CDPs, and analytics tools Familiarity with RESTful APIs, GraphQL, and integration protocols (OAuth, SAML, OpenID) Excellent stakeholder management and communication skills Experience working in agile delivery team. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy. More ❯

queries and to provide major incident management. The role will involve: Being an ambassador for LVS at every contact with external customers and internal teams alike – focussing on the customer experience; delivering world class service at all times. Troubleshooting complex IT problems and resolving issues within the boundaries of the role’s remit. Documenting common problems and liaising … training through all tiers. About you You will be a strong communicator with excellent problem-solving skills and high attention to detail. You will also have/be: Previous experience in a technical service desk role, varying hardware and software platforms. Staff supervisory experience would be an advantage, although not essential. The ability to understand user requirements and More ❯

be part of a fast-evolving digital team shaping the future of workplace services. Opportunities for growth, learning, and cross-functional collaboration. A flexible working environment balancing on-site customer projects with remote working from an Apogee office. A culture built on Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility . SKILLS AND EXPERIENCE REQUIRED We are looking … for a proactive, technically skilled professional who thrives in dynamic environments. You will have: Experience in workflow-driven solutions (e.g. Objectif Lune), document management systems (Therefore, DocuWare), and OCR technologies (Ancora). Proficiency with APIs, microservices, and web technologies (JavaScript, HTML, CSS). Knowledge of MySQL/MSSQL, with Python or other scripting languages as a plus. Strong problem … solving skills, attention to detail, and the ability to translate business needs into effective solutions. A passion for excellence, integrity, and inclusivity embodying our values of Customer First, Accountability, Operational Excellence, and We Win Externally . BENEFITS Flexible working options 33 days holiday including bank holidays Holiday purchase scheme Enhanced family friendly benefits (maternity, adoption, paternity and IVF More ❯

a recent engineering graduate with a passion for problem-solving and helping customers succeed? This is an exciting opportunity to join a forward-thinking technology business as a Graduate Customer Support Engineer. You’ll play a key role in ensuring customers get the very best from their products, becoming a trusted technical partner and making a real impact from … day one. The Role As a Graduate Customer Support Engineer, you’ll work directly with customers to troubleshoot issues, resolve technical questions, and provide guidance on the installation and use of cutting-edge products. You’ll collaborate with internal engineering and product teams, capturing feedback and contributing to the continuous improvement of the technology. This is a varied, customer … their systems Acting as a key link between customers and internal engineering teams, sharing feedback to drive product enhancements Working within agreed service levels to ensure a high-quality customer experience About you: Degree in Engineering (Electronics, Computer Science, or related discipline) Knowledge of at least one programming language (C#, .NET, Python, LabVIEWTM, VeriStandTM) Strong analytical and problem More ❯

We're looking for an experienced and inspiring Customer Support Team Leader to join our team on a maternity cover contract. In this role, you'll lead and support our team of Customer Support Advisors and Specialists, helping them deliver outstanding experiences for our customers. You'll play a vital role in coaching the team, optimizing support processes … and ensuring service excellence across every interaction. If you're passionate about people, thrive in a fast-paced environment, and know what great customer support looks like, we'd love to hear from you. What You'll Do: Lead and inspire a team of Customer Support Advisors and Specialists to deliver empathetic, solution-focused support Mentor team members … in communication, problem-solving, and service delivery Foster a growth mindset and culture of continuous learning and improvement Organize team schedules and tasks to ensure optimal staffing and excellent customer service Monitor quality of service through reviews and performance metrics (CSAT, first-time fix, response times, etc.) Manage escalations, resolving complex queries with care and urgency Champion the voice More ❯

user journey - from booking through to check-in, boarding, and post-flight experiences.This is a pivotal opportunity to deliver meaningful digital change in a fast-paced, Agile environment where customer experience, innovation, and strategic execution are front and centre. Key Responsibilities Lead the end-to-end delivery of digital products and services across the full project lifecycle. Collaborate … continuous improvement and innovation. Requirements Proven track record in delivering large-scale digital projects in fast-paced environments. Strong knowledge of Agile, Lean, and Scaled Agile (SAFe) delivery frameworks. Experience managing budgets of £1m-£2m and working with third-party vendors. Excellent stakeholder management and communication skills. Ability to lead cross-functional teams in matrixed environments. Strong commercial acumen … with experience creating Statements of Work (SOWs). Understanding of data privacy regulations and compliance frameworks. Desirable Certifications: PMP, PRINCE2, CSM, or SAFe Agile. Background in travel, aviation, retail, or customer-facing digital platforms. Understanding of SDLC and web technologies. Why Apply? Be part of a flagship digital transformation in the travel sector. Opportunity to be the first More ❯

an industry leading UK-based technology business centred around the safety of lone and at-risk workers across both public and private sectors. Protecting over 200,000 employees, our customer base includes more than 100 NHS trusts, 150 local authorities, 200 housing associations and hundreds of commercial organisations in sectors including utilities, facilities management, distribution and care. As an … within the client organization. Set up meetings between client decision makers and company’s practice leaders/principals. Work cross functionally with other departments to improve and enhance the customer experience for all customers. Keep abreast of current industry news or insights relevant to the business to help with sales strategy and increased knowledge of sector. Collaborate with … Marketing team to identify potential opportunities within your account base. Knowledge and experience: Role would suit candidates with previous experience in a regulatory environment or with a telecoms or technology-enabled business service. Great Account Management and Account Development skills Highly organised with excellent attention to detail and the ability to execute a strategy to deliver daily revenue. More ❯

a 2nd and 3rd line position? Would you be keen to be one of the first points of contact for any client enquiries/queries regarding their on-line experience issues? Do you want to work for an employer who provides a perfect balance of work and fun - but always professional? This is a genuine chance to get your … complaints and problems Installing or changing software to fix issues Remotely accessing hardware or software for clients to make changes and fix problems Ideally, you'll already have: Ideally experience gained in troubleshooting/diagnosing problems, progressing them to colleagues if currently out of your remit/understanding Experience with Network repairs and analysis Ability to communicate effectively … to help customers fix their issues and feel satisfied with the experience Understand the importance of providing and maintaining first class customer experience at all stages. Consideration can be given to both experienced 1st line helpdesk technicians who find themselves wanting a more structured career path, as well as trainees, with an IT degree or qualification gained More ❯

a 2nd and 3rd line position? Would you be keen to be one of the first points of contact for any client enquiries/queries regarding their on-line experience issues? Do you want to work for an employer who provides a perfect balance of work and fun - but always professional? This is a genuine chance to get your … complaints and problems Installing or changing software to fix issues Remotely accessing hardware or software for clients to make changes and fix problems Ideally, you'll already have: Ideally experience gained in troubleshooting/diagnosing problems, progressing them to colleagues if currently out of your remit/understanding Experience with Network repairs and analysis Ability to communicate effectively … to help customers fix their issues and feel satisfied with the experience Understand the importance of providing and maintaining first class customer experience at all stages. Consideration can be given to both experienced 1st line helpdesk technicians who find themselves wanting a more structured career path, as well as trainees, with an IT degree or qualification gained More ❯

As part of an engineering team, you'll use your software engineering skills and experience to build features, resolve issues, and address technical debt. You'll also bring a strategic lens to team processes and tooling, helping improve how the team operates and ultimately delivering valuable, high-quality software to customers. What you'll be doing Build clean, maintainable … value, and meet quality standards. Contribute to strategies for managing technical debt, ensuring systems are secure, resilient, and reliable. Define and analyse test approaches to deliver the best possible customer experience, with a focus on security, usability, and accessibility. Conduct and participate in code reviews, considering functional and non-functional requirements such as performance, resiliency, maintainability, and security. … Technology-focused degree preferred, or equivalent demonstrable experience. Extensive knowledge of: JavaScript, TypeScript, NodeJS, AWS SDK & CDK, Python, React, HTML/CSS, Java, Spring, Terraform/CloudFormation Hands-on experience: Building serverless applications in AWS Building microservices in Java (Spring Boot) Strong understanding of clean code principles, design patterns, distributed systems, software testing, CI/CD, and Agile methodologies More ❯